Keeping the lights on
How Exponential-e has responded to the Coronavirus outbreak and kept our customers online
The Coronavirus outbreak has forced UK businesses at all levels, in all industries, to rapidly transform the way they work, and adapt their existing infrastructures to enable homeworking, in line with the latest government regulations. There’s no doubt this has been an unprecedented challenge, but Exponential-e are working with our customers every step of the way to put the right measures in place to ensure they can run as usual, and they are well-placed to handle any new challenges that arise. Here are some examples…
Legal
Action
Following the successful roll-out of Citrix Workplace, phase 2 involved the rapid deployment of 50 additional Okta licenses
(12 new Citrix Session Hosts).
Result
450 employees were able to begin remote working with zero disruption, in anticipation of COVID-19.
Turnaround: 72 hours
Action
Deployed Global Protect Cloud Service across six European sites.
Result
Remote working was successfully launched, with zero compromise in terms of security.
Turnaround: 48 hours
"I would like to extend a big Thank You for everything you are doing for us. The team and myself appreciate the effort it takes to change things on the fly like we are doing now but we are happy with the response from you so far. This is what we expect from a true partner."
IT Director
Healthcare
Action
Capacity of the VPN increased from 250 to 500, with bandwidth boosted from 300Mb to 600Mb.
Result
Remote working was successfully launched with minimal disruption.
Turnaround: 24 hours
Action
UC solution deployed across six locations, for 4,768 users across 185 practises.
Result
Remote working was successfully launched with minimal disruption.
Turnaround: 120 hours
Action
VPN capacity boosted from 75 to 450 concurrent users, plus twenty additional users in the US.
Result
Business continuity maintained across all locations.
Turnaround: 24 hours
Professional Services
Action
Increased bandwidth over a weekend, with minimal downtime.
Result
Improved remote working experience, with no drop in efficiency or financial impact.
Turnaround: 48 hours
Action
Hands-on support configuring an Office 365 tenant to allow direct routing for Microsoft Teams, plus support from a partner when configuring users.
Result
All internal and external calls continued to be handled seamlessly through Teams, with no impact on customer service.
Turnaround: 48 hours
Architecture & Interior Design
Action
Support delivered for the configuration of an Office 365 tenant for Microsoft Teams.
Result
All employees able to work from home straight away, with zero impact on the customer experience.
Turnaround: 48 hours
Education
Action
Bandwidth of a complex network topology boosted from 1Gb to 2Gb, to meet increased demand for remote working due to university campus closure .
Result
All staff and students able to continue work remotely, with no drop in performance.
Turnaround: 48 hours
The rise of the distributed workforce:
culture, technology & processes
Amid the backdrop of Covid-19, UK businesses have gone through major changes to maintain services to their customers. One of biggest shifts has been the closure of many offices, resulting in all employees working from home. In this report, our panel of experts reflect on how prepared businesses were to shift to a distributed workforce model and, as we move forward, what steps they need to take to ensure they minimise disruption, should another pandemic occur in the future.
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