Sales: 0845 470 4001 | Support: 0800 130 3365 | Contact Form | NPS

Digital Millennium Copyright Act ('DMCA') Policy

It is Exponential-e’s policy to respond to proper claims of copyright infringement.

Exponential-e will take appropriate actions pursuant to the DMCA and other applicable intellectual property laws. If you are a copyright owner or an agent thereof and believe that any content posted on Exponential-e’s network infringes a bona fide copyright you own, you should substantiate such claim by submitting a notification pursuant to the DMCA to with all of the following information:

The name, address, phone number and email address (if available) of the copyright owner or a person authorised to act on the copyright owner’s behalf;

Identification of the copyrighted work(s) claimed to have been infringed;

Identification of the infringing material you are asking us to remove or disable, and the Internet location of the infringing material. Please submit the URL of the page in question to assist us in identifying the allegedly infringing material;

If possible, information sufficient to allow us to notify the owner/administrator of the allegedly infringing webpage or other content (email address is preferred);

A physical or electronic signature of the copyright owner or person authorised to act on the copyright owner’s behalf for the claim being made;

A statement that you have a good faith belief that use of the disputed material is not authorised by the copyright owner, its agent or the law; and

A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorised to act on behalf of the owner of an exclusive right that is allegedly infringed.

The signed notification should be sent by email or post to:

By email:

By post: Legal Department, Exponential-e Limited, 100 Leman Street, London, E1 8EU, United Kingdom
Counter Notification

If you have received a notice of material being taken down because of a copyright infringement claim, you may provide Exponential-e with a counter-notification in an effort to have the material in question restored to the site. The notification must be given in writing to Exponential-e and must contain substantially the following elements:

Your physical or electronic signature;

A description of the material that has been taken down and the original location of the material before it was taken down;

A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled; and

Your name, address, phone number, email address (if available) and a statement that you consent to the jurisdiction of the federal district court for the judicial district in which the address is located (or if you are outside of the United States, that you consent to the jurisdiction of England and Wales), and that you will accept service of process from the person or company who provided the original infringement notification.

Upon receiving a proper counter-notice, Exponential-e will promptly provide the copyright owner with a copy of the Counter Notification and advise such party that it will take reasonable steps to restore or cease disabling access to the material within ten (10) to fourteen (14) working days unless the copyright owner commences court proceedings to prevent the restoration of such alleged infringing material and Exponential-e is informed of such proceedings.


Exponential-e reserves the right, without notice, to modify the contents of this page and its policy for handling DMCA claims at any time for any reason.

Upon receipt of an appropriate and complying notification from a copyright owner, as set forth above, Exponential-e will initiate an investigation and forward the copyright owner's written notification to the alleged infringer. While Exponential-e is investigating the claim, Exponential-e, at its sole discretion and without any legal obligation to do so, may notify the alleged infringer it will temporarily remove, disable or deny access to the allegedly infringing material. Pursuant to the DMCA, and in order to ensure that copyright owners do not wrongly insist on the removal of material that actually does not infringe their copyright rights, the DMCA safe harbor provisions require service providers such as Exponential-e to notify a subscriber if its material has been removed or disabled and to provide the subscriber with an opportunity to send a written notice to the service provider stating that the material has been wrongly removed. Accordingly, Exponential-e may share the identity and information in any copyright infringement claim it receives with the alleged infringer. In submitting a claim, you understand, accept and agree that your identity and claim may be communicated to the alleged infringer.

Please note that if you are found to have materially misrepresented your claim regarding such infringing copyright material, you may be liable for damages (including costs and legal fees). We therefore recommend that you seek independent legal advice if you are unsure as to whether the material available online infringes your copyright.

Talk to one of our specialists

Contact Sales: 0845 470 4001
Service & Support: 0800 130 3365

London Head Office

100 Leman Street, London, E1 8EU

Manchester Office

1 Spinningfields, Quay Street, Manchester, M3 3JE

Sales: 0845 470 4001
Service & Support: 0800 130 3365


*Calls to 0845 numbers will cost 7p p/m plus your phone company’s access charge. All inbound and outbound calls may be recorded for training or quality purposes.

*Calls to 0845 numbers will cost 7p p/m plus your phone company’s access charge.
All inbound and outbound calls may be recorded for training or quality purposes.