Getting your new talent off to the best possible start in the post-COVID era
Onboarding has always been a challenge for organisations, whether they're start-ups or international corporations. There are numerous factors to consider, from practical ones - like gathering payroll information, setting up phones and laptops, and ar...
Why you should start exploring MS Teams Rooms as we emerge from lockdown
Throughout 2020 and the first half of 2021, Microsoft Teams has become omnipresent in our professional - and for many of us, personal - lives. But with the opening up of our offices coming progressively closer, and hybrid working now having establish...
Organisations of all sizes, across all industries, have had short- and long-term digital transformation processes in place for some time now. With cumbersome legacy systems continuing to show their limitations and ongoing drives for new efficiencies and cost savings, the path to the Cloud is simply a logical one, helping organisations develop the flexibility, scalability, and operational resilience required to navigate the shifting digital landscape. Until the early months of 2020, organisations navigated this journey at their own pace, with some embracing full-scale digital transformation over a relatively short period of time to access the full range of potential benefits, and others proceeding in a more phased manner, in order to minimise any potential disruption to daily operations.But COVID-19 made large-scale digital transformation a necessity for organisations across the UK, with organisations having to adjust to a distributed workforce virtually overnight and put systems and processes in place to minimise any disruptions and maintain customer confidence. The way numerous organisations have successfully navigated these challenges, and helped their customers do the same has demonstrated the true value of a truly world-class IT infrastructure, and omnichannel tools to optimise customer engagement.So, as we consider the imminent end of lockdown, how we can we best act on the lessons learnt - both to boost profitability and service quality, and ensure we are properly prepared for any future COVID-scale shifts in the landscape?
As we close the first half of 2021, it's increasingly hard to remember that face-to-face meetings were once the default mode of communication for the majority of our professional lives. Any professional will have been part of numerous coffee meetings and working lunches, where some of their strongest working relationships were formed. But like so many aspects of our daily lives, such meetings have been put on pause by the events of the past year, with video calling and remote collaboration taking their place. While this has allowed us to remain as close to 'business as usual' as possible and opened the door to a whole new way of working, we should take the time to consider what was lost, so we can ensure the approaching 'new normal' offers us the best of both worlds.Here are a few questions to ask yourself, to ensure your daily routine remains productive and enjoyable, and that you continue to cultivate long-lasting relationships with customers and colleagues alike…
Even as the end of lockdown approaches, it is clear that hybrid working is here to stay, with organisations utilising remote and office-based working on a flexible basis, in order to combine the advantages of both.
Why is Object Storage the right solution to underpin your Artificial Intelligence, Machine Learning, Big Data, and IoT analytics strategies?
Selecting the right storage architecture is essential for organisations that are leveraging Artificial Intelligence (AI), Machine Learning (ML), Big Data and IoT analytics. For example, AI applications that involve scientific and medical research create and interact with numerous large files, and therefore need a storage system that can scale to a petabyte level, with zero restrictions. Similarly, ML applications and Big Data projects require a scalable, cost-effective storage solution to accommodate the high volumes of data that will be produced. This raises the question of which storage solution enterprises should use to underpin their overall analytics strategies.We would suggest Object Storage - a secure, cost-effective, and scalable Cloud storage solution, which seamlessly integrates with a range of applications and offers excellent interoperability with Public and Private Clouds.The advantages of Object Storage include:
During Mental Health Awareness Week 2021, take care of your own wellbeing… and that of your employees
To say the past year has been challenging would be an understatement. But as we look back on the challenges our organisations have overcome - and the ones we expect to face going forward - it's important to not lose sight of the fact that people are the lifeblood of any company.
There's no doubt that Software-Defined WAN (SD-WAN) is changing the way we think about connectivity, but at the same time, it's important that we as technology providers do not become overly fixated on the hype and retain our focus on delivering ideal customer outcomes. This means developing a keen understanding of SD-WAN's capabilities and how it fits into your customers' wider digital transformation strategies.
Exponential-e’s managed service desk: a new, more flexible way to offer your customers world-class, 24/7 support
Throughout these unprecedented times, many Resellers and Systems Integrators have been forced to furlough team members or reduce headcount, creating leaner operations in order to weather the economic downturn. But as we now approach an economic return and ramp up our trading levels, these resourcing gaps can limit the services that resellers can take to market.
Passwords are often more associated with individual and consumer cyber security, but they are an essential part of an organisation's overall security posture. For example, you wouldn't leave the windows open overnight as this would allow easy access into the building for thieves. In the same way, a weak password offers cyber attackers easy access to your corporate infrastructure, after which they can use these credentials to escalate permissions until they granted themselves administration privileges, at which point the risk of financial and reputational damage becomes truly serious!
Global broadcasts place incredible demands on infrastructure, which must offer the performance and resilience required to accommodate the anticipated spikes in viewership. Exponential-e has worked closely with a number of world leaders across the broadcasting and media sector, providing fully integrated solutions that ensure their connectivity is of the very highest quality, freeing their own teams to focus on the broadcast itself, safe in the knowledge that they can completely depend on their technological foundation, no matter how many viewers around the world tune in.
Over the course of the past year, the contact centre has been changed forever, with social distancing requirements meaning that familiar methods of face-to-face contact are now unavailable. In light of these shifts, social media, video and email contact are now regularly utilised as the primary channels for customer queries – a trend that we have seen on the rise for some years now. Between March and November 2020, we saw a significant update in the use of online channels, with 54% of organisations reporting an increase in email contact, 52% reporting an increase in social media, and 65% reporting an increase in the use of web chat.