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Government IT Solutions

Tailored solutions that deliver tangible impacts
for both central and local government

Exponential-e provides flexible, citizen-focused government IT solutions for both local and central institutions to enhance project outcomes, provide long-term scalability, and successfully implement Cloud- and internet-first models, with full cost control, robust security, and hands-on support from technical experts.

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By intelligently integrating Cloud technologies, Unified Communications, Contact Centre, applications and software-defined digital platforms,
Exponential-e delivers government IT solutions for critical infrastructure that offer the resilience, flexibility, and security that both local councils and central government agencies require to make positive impacts on communities and drive long-term transformation - all while retaining full cost control.


This includes optimising the security of sensitive data (both at rest and in transit), migrating cumbersome legacy systems, and the establishment of multi-channel communication between internal departments and for citizens accessing government services. Taking a consultative approach, we act as the trusted partner throughout every stage of the digital transformation process - from establishing the right combination of solutions, to minimising disruption to daily operations and ensuring future scalability and sustainability.

In this way, we are transforming the view of government IT and its role, moving from a solution-focused approach to an objective-focused one - with the citizen experience at the centre of everything.

Exponential-e is also a socially responsible company, with nine ISOs in place, allowing for the implementation of robust service level agreements that reflect the same standards government institutions offer citizens and provide a strong foundation for creating greener and healthier communities.

Meeting your business objectives

The role of central and local government IT and communications has shifted considerably in recent years, which makes the choice of IT partner more important than ever. Exponential-e not only offers a range of solutions to suit government organisations’ short- and long-term needs, but the flexibility and expertise needed to ensure they are tailored to the unique needs of individual institutions, including:

Best value - We offer transparent pricing, contractual flexibility and exceptional value for all types of government organisation.
Speed and scalability - Our solutions offer the flexibility needed to adapt to evolving social and demographic requirements, in both the short and long term.
Citizen experience - The power of Exponential-e’s network ensures an excellent experience for all citizens engaging with government services across all channels.
Compliance and security - Our network of data centres and the solutions they host are all designed with the most stringent security and compliance demands in mind.
Staff engagement - Our experts guarantee swift deployments, effortless migration from legacy systems and ongoing support, to help staff deliver their best.

Contact Centre Use Cases

Waste & Recycling GPT AI-Guided Citizen 24 x 7 Self Service

Transforming complex Citizen Self-Service enquiries with GPT AI guided processes to deliver better outcomes whilst reducing the cost of service delivery and impact on resources.

Council Tax Self Service Escalation to Human Contact Centre Agent

Delivering seamless escalation between Self Service and Human Contact Centre Agents, to maximise first contact resolution, reduce call times and protect vulnerable Citizens with knowledge guided processes.

Housing Emergency Speech Recognition with Agent GPT AI Knowledge Guidance

Harnessing Speech Recognition IVR to identify and prioritise vulnerable Citizens, whilst using Knowledge guided processes to resolve enquiries, reduce cost and carbon footprint, and safeguarding the wellbeing of Staff.

Why Exponential-e

Since its inception, Exponential-e has provided connectivity, IT, security and digital transformation services for a wide range of central and local government organisations. Our self-maintained network provides a strong foundation for the delivery of government IT solutions that enhance organisations’ overall efficiency and providing a better experience for citizens. Our approach is built on:

A forward-thinking mindset,
with the evolving design of public services and the infrastructure needed to support this treated as a key priority.

A focus on business outcomes for every project, incorporating cost control, scalability and ongoing support, with hands-on support from Exponential-e’s experts.

Use of open standards and commissioning, guaranteeing all solutions can be smoothly interconnected and will receive full support throughout their entire lifecycles.

An emphasis on cultivating long-term partnerships and close collaboration, ensuring infrastructure can be scaled as needed, and new solutions can be commissioned and deployed efficiently and cost-effectively.

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Read our latest Public Sector blogs

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Our customers in the Public Sector

How can GPT AI enrich the Citizen Experience
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Talk to one of our specialists

Contact Sales: 0845 470 4001
Service & Support: 0800 130 3365

London Head Office

100 Leman Street, London, E1 8EU

Manchester Office

1 Spinningfields, Quay Street, Manchester, M3 3JE

Sales: 0845 470 4001
Support Portal Login
Service & Support: 0800 130 3365


*Calls to 0845 numbers will cost 7p p/m plus your phone company’s access charge. All inbound and outbound calls may be recorded for training or quality purposes.

*Calls to 0845 numbers will cost 7p p/m plus your phone company’s access charge.
All inbound and outbound calls may be recorded for training or quality purposes.