Sales: 0845 470 4001 | Support: 0800 130 3365 | Contact Form | NPS

Why Contact Centre
from Exponential-e?

Streamline processes, reduce ongoing costs, and
optimise agents’ performance and wellbeing
all while keeping the customer at the centre of everything

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Utilising cutting-edge solutions that optimise customer engagement & satisfaction

Utilising cutting-edge solutions that
optimise customer engagement & satisfaction

In our interconnected world, the contact centre is your primary point of customer contact. In other words, a seamless customer journey that achieves the desired outcomes as quickly as possible is critical, if one-off customers are to be transformed into loyal brand champions.

Exponential-e offers both the capabilities and the expertise to transform contact centre operations of all sizes, utilising cutting-edge solutions to optimise customer engagement and satisfaction across every channel.

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Innovations in Unified Communications - Exponential-e designs and delivers Unified Communications solutions that help bring even the most ambitious projects from concept to completion, protected by leading-edge cyber security ecosystems.
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Our Service

We stake our reputation on our service and display our NPS score live on our website.

Our approach

We take a consultative approach, so our designs are based on a review of your customer experience and customer journey.

Our skills

Our expertise in networks, cloud, and security give you peace of mind that your solution is fully robust.

Our portfolio

We offer a full range of solutions, suitable for small, informal contact centres through to large complex operations.

Our partnership with you

We are committed to improving your customer experience KPIs and helping you continually improve.

Our innovation

Innovation is part of our DNA, with a number of industry firsts dating back to 2002.

We deliver peace-of-mind
for our contact centre solutions

In the Contact Centre you need to be ready for anything to protect your brand.
We go the extra-mile to deliver the right Contact Centre strategy for your needs. Watch the video to see more..

Our contact centre
technology solutions

Pre-built CRM and ITSM integrations
with the ability to securely connect to legacy systems.

Centralised customer histories
Everything agents need to ensure successful resolution, just a click away.

Workforce optimisation
Tools to boost agents’ productivity, wellbeing, and performance.

Data analytics
Utilise both structured and unstructured data to better understand your customers and optimise your processes.

Artificial Intelligence (AI)
Gain deep insights from customer data and boost efficiency through automation.

Professional services
Microsoft-certified services, hosted in leading UK data centres.

Workflow automation
Integrate your contact centre with your other business systems for a stress-free customer journey.

Interactive Voice Response (IVR)
Next-generation virtual assistants, drawing on the latest machine learning technology.

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Why work with Exponential-e to transform
your contact centre environment?

Just as no two customer interactions are the same, no two contact centres are the same. That’s why we take a solution-agnostic approach to transforming contact centre operations. We work closely with contact centre teams to understand their existing systems, their business goals, and their customers’ requirements. Based on this, we draw on our full range of military-grade solutions to optimise the customer experience and establish robust KPI’s to track performance and ensure the initial investment delivers the desired ROI.

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This brochure offers an in-depth exploration of Exponential-e’s entire UC and CC ecosystems, all of which we deliver in bespoke combinations to optimise your internal and external communication strategies.

Our commitment to delivering excellence

Rolling 3 month average. Industry average: 17

Our commitment to delivering excellence

At Exponential-e, exceptional customer service is part of our DNA and has been since our company’s inception. That’s why we were the first company to display our industry-leading NPS score live on our website. We combine this with more than twenty years of technical innovation.

Fully Accredited

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9 x ISO Accreditations.

9 x ISO Accreditations
9 x ISO Accreditations
ISO9001: Quality Management ISO27001: Information Security ISO22301: Business Continuity
ISO27017: Private Cloud Security ISO20000: IT Service Management ISO14001: Environmental Management
ISO50001: Energy Management BS10012: Data Protection CSA Star Cloud Security
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Secure by design.

Secure by design
Secure by design

Secure by design.

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Socially responsible.

Socially responsible
Socially responsible

95% of profits reinvested, 65% reduction in CO2e in last 5 years, NetZero by 2030, Local employer, Job creation for apprentices, PPN06/21 aligned carbon reduction, Green space and environmental improvement initiatives

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How actionable data drives sales, improves employee satisfaction and enhances customer experience.

CCaaS and CRM

The Devil's in the detail.

Talk to one of our specialists

Contact Sales: 0845 470 4001
Service & Support: 0800 130 3365

London Head Office

100 Leman Street, London, E1 8EU

Manchester Office

1 Spinningfields, Quay Street, Manchester, M3 3JE

Sales: 0845 470 4001
Service & Support: 0800 130 3365


*Calls to 0845 numbers will cost 7p p/m plus your phone company’s access charge. All inbound and outbound calls may be recorded for training or quality purposes.

*Calls to 0845 numbers will cost 7p p/m plus your phone company’s access charge.
All inbound and outbound calls may be recorded for training or quality purposes.