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Contact Centre as a Service
(CCaaS) Solutions

Peace of Mind as a Service from Exponential-e

We understand the importance of customer service, your brand, your reputation depends on it.
That's why our Peace of Mind as a Service extends to the contact centre and beyond.

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Enabling you to...

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Engage with Customers.

with Customers
Engage with Customers
  • Choice of blended channels of communication​
  • Enhanced Intelligent Virtual Agents​
  • First contact resolutions, with or without human intervention​
  • One-time Identification and verification​
  • Automated engagement surveys and live feedback
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Supercharged Team Leaders.

Team Leaders
Supercharged Team Leaders
  • Full picture of the customer journey across blended engagements​
  • Agent Assist reporting and KPI scoring​
  • Wellbeing analysis and vulnerability reporting ​
  • Quality assurance, sentiment analysis, and gamification
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Empower your Agents.

your Agents
Empower your Agents
  • Agent Assist through AI, Large Language Models, and Knowledge Base solutions ​
  • Customer journey information at the agent's fingertips​
  • Collaboration with team members and supervisors​
  • Personal performance dashboards​
  • Work / life management  
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Optimise Business Processes.

Business Processes
Optimise Business Processes
  • Highly available Cloud solutions​
  • API integration to back-office systems​
  • Security you can trust​
  • Rapid deployment and service migration
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We deliver peace-of-mind
for our contact centre solutions

In the Contact Centre you need to be ready for anything to protect your brand.
We go the extra-mile to deliver the right Contact Centre strategy for your needs. Watch the video to see more..

Contact Centre Use Cases

Waste & Recycling GPT AI-Guided Citizen 24 x 7 Self Service

Transforming complex Citizen Self-Service enquiries with GPT AI guided processes to deliver better outcomes whilst reducing the cost of service delivery and impact on resources.

Council Tax Self Service Escalation to Human Contact Centre Agent

Delivering seamless escalation between Self Service and Human Contact Centre Agents, to maximise first contact resolution, reduce call times and protect vulnerable Citizens with knowledge guided processes.

Housing Emergency Speech Recognition with Agent GPT AI Knowledge Guidance

Harnessing Speech Recognition IVR to identify and prioritise vulnerable Citizens, whilst using Knowledge guided processes to resolve enquiries, reduce cost and carbon footprint, and safeguarding the wellbeing of Staff.

The Contact Centre
is your organisation’s front door

Superior customer service is not a ‘nice to have’… It is vital. For this reason, Exponential-e have comprehensive portfolio of products and services designed to address today's customer experience demands. We design and deliver highly resilient, functional, open, and secure Cloud-based platforms for the contact centre, with innovation at the core.​

Exponential-e’s consultative approach means that we tailor the design of the contact centre to suit unique customer journeys. Our industry leading Net Promotor Score demonstrates our commitment to achieving the peace of mind that underpins every solution we design and deliver.

The Contact Centre is your organisation’s front door
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Our contact centre
technology solutions

Pre-built CRM and ITSM integrations
with the ability to securely connect to legacy systems.

Centralised customer histories
Everything agents need to ensure successful resolution, just a click away.

Workforce optimisation
Tools to boost agents’ productivity, wellbeing, and performance.

Data analytics
Utilise both structured and unstructured data to better understand your customers and optimise your processes.

Artificial Intelligence (AI)
Gain deep insights from customer data and boost efficiency through automation.

Professional services
Microsoft-certified services, hosted in leading UK data centres.

Workflow automation
Integrate your contact centre with your other business systems for a stress-free customer journey.

IVA - Intelligent Virtual Assistant
Next-generation virtual assistants, drawing on the latest machine learning technology.

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Why work with Exponential-e to transform
your contact centre environment?

Just as no two customer interactions are the same, no two contact centres are the same. That’s why we take a solution-agnostic approach to transforming contact centre operations. We work closely with contact centre teams to understand their existing systems, their business goals, and their customers’ requirements. Based on this, we draw on our full range of military-grade solutions to optimise the customer experience and establish robust KPI’s to track performance and ensure the initial investment delivers the desired ROI.

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Our Tech Partners

Five9 - Five9 is a leading CCaaS platform that empowers your agents to engage with customers across their channel of choice
eGain - Knowledge-Powered Customer Engagement Suite
Webex Cisco - Webex by Cisco is the leading enterprise solution for video conferencing, online meetings, screen share, and webinars. Web conferencing, cloud calling
Puzzel - Deliver personalised customer journeys with live and self-service experiences – all in a single solution.
Kakapo Systems - Unity Contact Center Client
Callcabinet - Offering screen and video capture as well as voice recording, CallCabinet leads the industry in keeping work on popular UC platforms
Calabrio - Empower your people to deliver the seamless, hyper-personalized experiences that drive brand loyalty and business revenue.
Microsoft Gold Partner
Yealink - global-leading provider of Unified Communication & Collaboration Solutions specialized in video conferencing, voice communications, and collaboration, dedicated to helping every person and organization embrace the power of

This brochure offers an in-depth exploration of Exponential-e’s entire UC and CC ecosystems, all of which we deliver in bespoke combinations to optimise your internal and external communication strategies.

Our commitment to delivering excellence

Rolling 3 month average. Industry average: 17

Our commitment to delivering excellence

At Exponential-e, exceptional customer service is part of our DNA and has been since our company’s inception. That’s why we were the first company to display our industry-leading NPS score live on our website. We combine this with more than twenty years of technical innovation.

Fully Accredited

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9 x ISO Accreditations.

9 x ISO Accreditations
9 x ISO Accreditations
ISO9001: Quality Management ISO27001: Information Security ISO22301: Business Continuity
ISO27017: Private Cloud Security ISO20000: IT Service Management ISO14001: Environmental Management
ISO50001: Energy Management BS10012: Data Protection CSA Star Cloud Security
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Secure by design.

Secure by design
Secure by design

Secure by design.

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Socially responsible.

Socially responsible
Socially responsible

95% of profits reinvested, 65% reduction in CO2e in last 5 years, NetZero by 2030, Local employer, Job creation for apprentices, PPN06/21 aligned carbon reduction, Green space and environmental improvement initiatives

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How actionable data drives sales, improves employee satisfaction and enhances customer experience.

CCaaS and CRM

The Devil's in the detail.

Talk to one of our specialists

Contact Sales: 0845 470 4001
Service & Support: 0800 130 3365

London Head Office

100 Leman Street, London, E1 8EU

Manchester Office

1 Spinningfields, Quay Street, Manchester, M3 3JE

Sales: 0845 470 4001
Support Portal Login
Service & Support: 0800 130 3365


*Calls to 0845 numbers will cost 7p p/m plus your phone company’s access charge. All inbound and outbound calls may be recorded for training or quality purposes.

*Calls to 0845 numbers will cost 7p p/m plus your phone company’s access charge.
All inbound and outbound calls may be recorded for training or quality purposes.