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Contact Centre AI Assessment

Let our customer service experts put you on the path to a more efficient, more effective contact centre

A complimentary AI assessment from Exponential-e, for sustainable cost savings and optimal customer outcomes

Book your complimentary AI Assessment

Book your complimentary
AI Assessment

The current acceleration of AI technologies provides a rich vein of opportunities to reduce costs, improve agents’ performance, and optimise customer outcomes. However, accessing these benefits can prove challenging without a clear understanding of your current level of AI maturity or knowing where to start.

We would like to offer you a complimentary AI Assessment, where Exponential-e’s own customer engagement experts will conduct a thorough evaluation of your existing customer experience, where we will identify any opportunities for ‘quick wins’. Based on this assessment, we will produce a comprehensive report, setting out your bespoke roadmap for achieving:

Deliver smooth, successful resolutions and personalised experiences for every customer, enhancing brand reputation and building long-term customer loyalty.

Let's get started

Unleashing the true potential
of AI in the contact centre

Exponential-e’s Adam East, UC and CX sales specialist, considers the ongoing drive for the highest level of efficiency in the contact centre,
and the role AI and automation has to play. Considering the potential benefits AI offers, Adam offers a new vision of the contact centre,
where technology empowers agents to deliver their best, keeping the customer at the centre of everything.

The AI & Automation
Assessment Process

Step 1: Discovery
Step 2: Identify candidate journeys
Step 3: Playback and Validation
Step 4: Build Demo or PoC
Step 5: Business Case Report
AI and Automation Assessment Process: Step 1 - Discovery  |  Step 2 - Identify Candidate Journeys  | Step 3 -  Playback and Validation  |  Step 4 - Build Demo or PoC  |  Step 5 - Business Case Report.

Accelerating your AI journey

Exponential-e’s consultants are not only experts in the design and implementation of leading-edge AI solutions, but deeply committed to the highest standards of customer service - something that informs everything we do and has already made us a trusted technology partner for numerous contact centre operations.

This represents a unique opportunity to draw on this unique experience and expertise to transform your contact centre, utilising next-gen technologies to optimise every aspect of your day-to-day operations - all while keeping the customer at the centre of everything.

Discover how our contact centre specialists will identify the key areas where AI can deliver instant cost savings and process improvements, allowing you to access these benefits as quickly as possible.

Applying our customer-first philosophy to the contact centre

Rolling 3 month average. Industry average: 17

Applying our
customer-first philosophy to the contact centre

Across Exponential-e, we aspire to the highest standard of customer service in everything we do. That’s why we were the first company to display our NPS score live on our website. This customer-first philosophy informs our Contact Centre Consultancy services, bringing together our in-depth knowledge of leading-edge contact centre technologies and our understanding of the new breed of customer journey.

Fully Accredited

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9 x ISO Accreditations.

9 x ISO Accreditations
9 x ISO Accreditations
ISO9001: Quality Management ISO27001: Information Security ISO22301: Business Continuity
ISO27017: Private Cloud Security ISO20000: IT Service Management ISO14001: Environmental Management
ISO50001: Energy Management BS10012: Data Protection CSA Star Cloud Security
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Secure by design.

Secure by design
Secure by design

Secure by design.

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Socially responsible.

Socially responsible
Socially responsible

95% of profits reinvested, 65% reduction in CO2e in last 5 years, NetZero by 2030, Local employer, Job creation for apprentices, PPN06/21 aligned carbon reduction, Green space and environmental improvement initiatives

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Talk to one of our specialists

Contact Sales: 0845 470 4001
Service & Support: 0800 130 3365

London Head Office

100 Leman Street, London, E1 8EU

Manchester Office

1 Spinningfields, Quay Street, Manchester, M3 3JE

Sales: 0845 470 4001
Support Portal Login
Service & Support: 0800 130 3365


*Calls to 0845 numbers will cost 7p p/m plus your phone company’s access charge. All inbound and outbound calls may be recorded for training or quality purposes.

*Calls to 0845 numbers will cost 7p p/m plus your phone company’s access charge.
All inbound and outbound calls may be recorded for training or quality purposes.