Direct Routing
with Microsoft Teams

Connect and collaborate from anywhere around the world

With enhanced functions and global calling plans, we help you to collaborate and stay productive with Microsoft Teams Direct Routing. Start your trial today and let us help you to manage the rapid deployment of MS Teams advanced remote-working solution.

Why Direct Routing with Microsoft Teams, powered by Exponential-e?

Exponential-e, a Microsoft CSP partner, was one of the first providers to deliver an integrated Office 365 Microsoft Teams experience with global calling plans underpinned by a 24 / 7 x 365 NOC. That is why we provide a personalised approach, aligned to your business goals to help you implement, aid user adoption and monitor and manage the services we provide. With Exponential-e we enable you to bring your current voice services into Microsoft Cloud services through Direct routing.

Re-route phone numbers when Microsoft has an outage.

Seamless number porting from any provider.

Enterprise grade security and compliance.

Legacy PBX integration and support.

Multiple managed service options.

24/7 Microsoft partner customer support

Global solution providing global calling plans.

Why Direct Routing with Microsoft Teams, powered by Exponential-e

Microsoft Teams delivered in days for London Legal firm

Leading London Law firm

We have just this week brought forward the rollout of Microsoft Teams, a project that would normally take around 3-6 months of planning, delivered in just shy of a week.

The reason for engaging Exponential-e was to find a technology partner capable of delivering the technical know-how, support and consultancy that enables us to move fast.

This project was the perfect example of that and a partnership that I hope will last for many years to come.

Global Microsoft Teams Deployment

European PSTN Breakout

Asia PSTN Breakout

Local PSTN Breakout

Microsoft Teams provides a complete enterprise hub for teamwork with persistent and reliable chat, remote working solutions, and calling and meetings capabilities, with easy access to the entire Office 365 suite.

Unlock true UC experience: Combining UC and PBX functionality delivers a powerful, yet simplified user experience.

Interoperability: Enjoy seamless collaboration between devices to stay productive anytime, anywhere, across any device

Leverage your investment with Microsoft: Direct Routing for Microsoft Teams is easy to deploy providing scalability, eliminating the need for Capital expenditure investment and offers lower TCO

Fully managed service: We take care of everything; removing the complexity of migration whilst supporting your teams to Digital Transformation

Download datasheet

Call Recording
with Microsoft Teams

Our solution integrates directly with Microsoft Teams to bring compliance call recording functionality, quality assurance, agent evaluation and AI analytics to enterprises of all scales. It securely captures Microsoft Teams' communications including web, desktop (Windows and Mac), mobile applications (iOS and Android) and desktop phones:

Call recording solution is the only Azure-based, Cloud Native compliance call recording technology directly integrated with Microsoft Teams.

Microsoft Teams integration does not require additional on-device software or on-premise software.

Automated call capture through direct Microsoft Teams integration.

Secure call storage.

Delivering analytics, Quality Assurance, compliance and emotive detection features.

Meets GDPR, MiFID II, HIPA, Dodd-Frank, PCI-DSS and other requirements.

Compliance taking into consideration data sovereignty regulations.

Why Exponential-e?

Microsoft’s next generation UCC suite powered by Exponential-e’s Enterprise call control offers a complete collaboration hub to connect business users both inside and outside the organisation - driving productivity and transitioning your team to the digital workplace.

Delivered over Exponential-e’s business-only Network for superior call quality and reliability

We operate our own Teams Direct Routing Platform for 100% control of the service and quality we provide to customers

Fully resilient platform across diverse locations based on carrier grade hardware and latest software

Broad range of Network, Security and Cloud services that complement and underpin the UC solution and provide full end-to-end service capability

Extensive experience supporting customers with Microsoft (Gold Partner status) particularly Office365 and strong relationships with key ecosystem partners

Seamless migration and full support along the journey through dedicated Sales Specialists, UCC Solutions Consultants, Delivery Experts and 24 x 7 UK Support desk

Get in touch

Remote Working
and New Contact Centre

Read our report

This exclusive report - created in collaboration with ContactBabel, the contact centre specialists - explores the impact of the new hybrid working model on the productivity and wellbeing of contact centre agents, and how this, in turn, affects the customer experience, as well as the ongoing challenge of cyber security. Drawing on data gathered from 51 organisations across the UK, this report provides powerful, actionable insights that will help make your contact centre a vital part of your wider customer contact strategy.

View our report

Click to read Call & Contact Centre Expo - Contact Babel Report

Read our latest Unified Communications blogs

A steady hand in challenging times - economy proofing the contact centre

There's no doubt that the current economic environment has led to feelings of instability, in both our personal and professional lives. Consumers are feeling the pinch, and with rising inflation and i...

We are all contact centre agents now

Here's why that's a good thing… "In the new contact centre, we're no longer reliant on hunt groups, and can onboard new services and new desks very easily, which has allowed for a much higher l...

Understanding failure demand and its impact on your contact centre

Failure Demand: "Demand caused by failure to do something or do something right for the customer" Seddon, 2003...

Our customers

View more of our customers

Talk to one of our specialists

Contact Sales: 0845 470 4001

Service & Support: 0800 130 3365

About Exponential-e

Services

Solutions

Terms

London Head Office

100 Leman Street, London, E1 8EU

Manchester Office

1 Spinningfields, Quay Street, Manchester, M3 3JE

Sales: 0845 470 4001

Service & Support: 0800 130 3365

^{*Calls to 0845 numbers will cost 7p p/m plus your phone company’s access charge. All inbound and outbound calls may be recorded for training or quality purposes.}

London Head Office

100 Leman Street, London, E1 8EU

Manchester Office

1 Spinningfields, Quay Street, Manchester, M3 3JE

^{*Calls to 0845 numbers will cost 7p p/m plus your phone company’s access charge.
All inbound and outbound calls may be recorded for training or quality purposes.}

Healthcare

Government

Education

Direct Routing
with Microsoft Teams

Connect and collaborate from anywhere around the world

With enhanced functions and global calling plans, we help you to collaborate and stay productive with Microsoft Teams Direct Routing. Start your trial today and let us help you to manage the rapid deployment of MS Teams advanced remote-working solution.