Exponential-e & Insurance
Delivering the technological foundation for a seamless,
stress-free customer experience
The Insurance sector is facing increasingly high customer expectations, with stress-free,
omnichannel customer experiences now the norm. Exponential-e works closely with insurers to design,
deploy, and manage the technology infrastructure to support this evolution.
Elevating Customer Experience
and Pioneering Insurance Sector Transformation with Exponential-e
Maintaining brand reputation and customer loyalty in the Insurance sector is all about the customer experience. From initially making their claim, through to the final resolution, customers expect every interaction, across every channel, to be completely seamless and stress-free.
The digital transformation journey is key to bringing this to life, with the development of fully integrated, futureproof infrastructure enabling a seamless customer journey, effective cost control, and iron-clad security. Exponential-e serves as a trusted technology partner for insurers across the UK in this regard, delivering fully integrated Cloud, Connectivity, Communications, Contact Centre, and Cyber Security solutions, tailored to their unique workflows.
The Insurance Industry
Embraces Digital Transformation
Whether it’s over the phone, through online chat, or via email, customers expect effective, personalised support throughout every stage of their claim.
Next-gen technology solutions for insurers
Contact Centre
Contact Centre
Industry-leading Contact Centre solutions, incorporating intelligent routing, skills-based assignment, natural language processing, and virtual assistants to optimise agents’ performance and wellbeing.
Unified Communications
Unified Communications
True omnichannel communication and collaboration tools, ensuring agents have everything they need to deliver successful resolutions at their fingertips, across every channel, through a single pane of glass.
SASE
SASE
Secure Access Service Edge (SASE) brings together world-class SD-WAN and SSE functions, allowing for the development of security ecosystems that enable both highly secure remote working and seamless access to vital Cloud-based applications.
Cyber Security
Cyber Security
An evolving cyber security ecosystem, supported by a 24/7, UK-based CSOC, ensuring the latest threat intelligence is acted upon, and customer data remains fully secure at all times.
Connectivity
Connectivity
Leading-edge, software-defined connectivity provides the foundation for effective Insurance services, combining optimal performance and availability with full control and visibility.
Rolling 3 month average. Industry average: 17
Why engage Exponential-e
as your trusted technology partner?
Exponential-e is a leading managed service provider, with more than twenty years’ experience delivering bespoke solutions in a range of the most fast-paced, dynamic sectors. In addition to our ever-evolving technical capabilities, our customer-first philosophy informs everything we do – from our interactions with our own customers to the development of new innovations. We work with a range of technology partners to design and deliver end-to-end solutions that ensure the customer remains at the centre of everything, and agents are empowered to deliver their best.
This is all backed up with 24 / 7 support from our own, UK-based CSOC, for complete peace of mind.
Fortifying Trust
Exponential-e's Insurance Frameworks and Accreditation Triumphs.
Industry-Leading Frameworks
FSQS (Financial Services Qualification System)
FSQS (Financial Services Qualification System) is a community of financial institutions including banks, building societies, insurance companies and investment services, collaborating to agree a single standard for managing the increasing complexity of third and fourth-party information needed to demonstrate compliance to regulators, policies, and governance controls.
Exponential-e has satisfied all requirements to become fully registered on the FSQS, demonstrating our commitment and credentials to the financial sector.
9 x ISO Accreditations
9 x ISO Accreditations
| ISO9001: Quality Management | ISO27001: Information Security | ISO22301: Business Continuity |
| ISO27017: Private Cloud Security | ISO20000: IT Service Management | ISO14001: Environmental Management |
| ISO50001: Energy Management | BS10012: Data Protection | CSA Star Cloud Security |
Secure by design
Secure by design
Socially responsible
Socially responsible
95% of profits reinvested, 65% reduction in CO2e in last 5 years, NetZero by 2030, Local employer, Job creation for apprentices, PPN06/21 aligned carbon reduction, Green space and environmental improvement initiatives
Read our latest blog posts
When you engage Exponential-e as your IT Managed Service Provider, you enjoy a seamless, stress-free digital transformation journey, where every step is tailored to your long-term goals and the specific demands of your sector, helping drive new innovations and ongoing business growth.
London Head Office
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