Sales: 0845 470 4001 | Support: 0800 130 3365 | Contact Form | NPS

Exponential-e & Insurance

Delivering the technological foundation for a seamless,
stress-free customer experience

The Insurance sector is facing increasingly high customer expectations, with stress-free,
omnichannel customer experiences now the norm. Exponential-e works closely with insurers to design,
deploy, and manage the technology infrastructure to support this evolution.

Get in touch

Elevating Customer Experience
and Pioneering Insurance Sector Transformation with Exponential-e

Maintaining brand reputation and customer loyalty in the Insurance sector is all about the customer experience. From initially making their claim, through to the final resolution, customers expect every interaction, across every channel, to be completely seamless and stress-free.

The digital transformation journey is key to bringing this to life, with the development of fully integrated, futureproof infrastructure enabling a seamless customer journey, effective cost control, and iron-clad security. Exponential-e serves as a trusted technology partner for insurers across the UK in this regard, delivering fully integrated Cloud, Connectivity, Communications, Contact Centre, and Cyber Security solutions, tailored to their unique workflows.

The Insurance Industry
Embraces Digital Transformation

An exceptional customer experience

Whether it’s over the phone, through online chat, or via email, customers expect effective, personalised support throughout every stage of their claim.

Next-gen technology solutions for insurers

Industry-leading Contact Centre solutions.

Contact Centre

Contact Centre

Industry-leading Contact Centre solutions, incorporating intelligent routing, skills-based assignment, natural language processing, and virtual assistants to optimise agents’ performance and wellbeing.

True omnichannel communication and collaboration tools.

Unified Communications

Unified Communications

True omnichannel communication and collaboration tools, ensuring agents have everything they need to deliver successful resolutions at their fingertips, across every channel, through a single pane of glass.

Secure Access Service Edge (SASE) brings together world-class SD-WAN and SSE functions.

SASE

SASE

Secure Access Service Edge (SASE) brings together world-class SD-WAN and SSE functions, allowing for the development of security ecosystems that enable both highly secure remote working and seamless access to vital Cloud-based applications.

An evolving cyber security ecosystem, supported by a 24/7, UK-based CSOC.

Cyber Security

Cyber Security

An evolving cyber security ecosystem, supported by a 24/7, UK-based CSOC, ensuring the latest threat intelligence is acted upon, and customer data remains fully secure at all times.

Leading-edge, software-defined connectivity.

Connectivity

Connectivity

Leading-edge, software-defined connectivity provides the foundation for effective Insurance services, combining optimal performance and availability with full control and visibility.

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Rolling 3 month average. Industry average: 17

Why engage Exponential-e
as your trusted technology partner?

Exponential-e is a leading managed service provider, with more than twenty years’ experience delivering bespoke solutions in a range of the most fast-paced, dynamic sectors. In addition to our ever-evolving technical capabilities, our customer-first philosophy informs everything we do – from our interactions with our own customers to the development of new innovations. We work with a range of technology partners to design and deliver end-to-end solutions that ensure the customer remains at the centre of everything, and agents are empowered to deliver their best.

This is all backed up with 24 / 7 support from our own, UK-based CSOC, for complete peace of mind.

Our customers

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When you engage Exponential-e as your IT Managed Service Provider, you enjoy a seamless, stress-free digital transformation journey, where every step is tailored to your long-term goals and the specific demands of your sector, helping drive new innovations and ongoing business growth.

Talk to one of our specialists

Contact Sales: 0845 470 4001
Service & Support: 0800 130 3365

London Head Office

100 Leman Street, London, E1 8EU

Manchester Office

1 Spinningfields, Quay Street, Manchester, M3 3JE

Sales: 0845 470 4001
Service & Support: 0800 130 3365

 

*Calls to 0845 numbers will cost 7p p/m plus your phone company’s access charge. All inbound and outbound calls may be recorded for training or quality purposes.

*Calls to 0845 numbers will cost 7p p/m plus your phone company’s access charge.
All inbound and outbound calls may be recorded for training or quality purposes.