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ServiceDesk as a Service

Maximize Your Service Desk Efficiency with Service Desk as a Service - Save Time and Resources by Investing in an Established Solution

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Investing in an Established Solution

Exponential-e’s Service Desk Service is an IT support service, based across 3 diverse locations with Security Cleared (SC) Service Desk Agents. The Service Desk is aligned to ITIL practices and is underpinned by Exponential-e’s ITIL-based management platform. It also includes automation capabilities, self-service options for end-users, and proactive incident management.

Flexible packages with different pricing options making it accessible to businesses of all sizes and budgets. This includes pay-per-use and subscription-based models.

Overall, Exponential-e’s Service Desk as a Service offering based on Servicenow® ITSM and ITIL v4 is a robust solution that can help businesses streamline their IT operations, improve efficiency, and reduce costs.

With flexible pricing options, it's a solution that can be tailored to meet the needs of businesses of all sizes and industries.

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Maximize Your Service Desk Efficiency with Service Desk as a Service - Save Time and Resources by Investing in an Established Solution

ServiceDesk as-a-Service
Do it yourself

Improved Time to Resolution.

Improved Time to Resolution
Improved Time to Resolution

Building a Service Desk from scratch can take a long time and require significant planning and resources. With an established solution, you can start benefiting from improved time to resolution quickly and efficiently.

Lower Total Cost of Ownership.

Cost Savings
Cost Savings

Building your own Service Desk can be costly and time-consuming, especially if you lack the expertise and resources to do it properly. By purchasing an established solution, you can save money and time, freeing up resources to focus on other business-critical tasks.

Proven Best Practices.

Proven Best Practices
Proven Best Practices

An established Service Desk solution based on ITIL v4 has been designed to meet industry best practices and standards. By purchasing an established solution, you can benefit from the provider's expertise and ensure that your Service Desk is aligned with best practices.

Reduce Risk of Failure.

Reduced Risk of Failure
Reduced Risk of Failure

Implementing a new Service Desk solution can be risky, particularly if you lack the expertise and experience to do it properly. By choosing an established solution, you can reduce the risk of failure and ensure a smoother, more successful implementation that delivers improved results for your business.

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ServiceDesk as a Service

Streamline Your IT Operations with Exponential-e's
Service Desk as-a-Service Built on Servicenow® ITSM and ITIL v4

ServiceDesk as-a-Service from Exponential-e is built on Servicenow®.
ITSM and ITIL v4 are both end-to-end IT service management solutions that offer enterprises a variety of ITSM capabilities such as incident management, problem management, change management, and service request management.

The solution adheres to ITIL best practises and protocols, and it makes use of automation and self-service capabilities to boost efficiency and reduce human labour. Furthermore, proactive incident management capabilities aid in the detection and resolution of issues before they affect users, while continuous improvement initiatives aid in the optimisation of IT operations over time.

Overall, Exponential-e's ServiceDesk-as-a-Service is a comprehensive solution
that can assist businesses in streamlining their IT operations, improving productivity, lowering costs, and remaining competitive.

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Contact Sales: 0845 470 4001
Service & Support: 0800 130 3365

London Head Office

100 Leman Street, London, E1 8EU

Manchester Office

1 Spinningfields, Quay Street, Manchester, M3 3JE

Sales: 0845 470 4001
Service & Support: 0800 130 3365

 

*Calls to 0845 numbers will cost 7p p/m plus your phone company’s access charge. All inbound and outbound calls may be recorded for training or quality purposes.

*Calls to 0845 numbers will cost 7p p/m plus your phone company’s access charge.
All inbound and outbound calls may be recorded for training or quality purposes.