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Don’t go Soft: The Case for Teams Direct Routing

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Now more than ever, effective collaboration and communication are the keys to success. Throughout 2020, we saw a widespread shift in how we interact with each other, both in and out of work, and how we stay connected to our colleagues and customers. Just consider the following:

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10 top tips for working from home

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Working from home can at times be compared to Marmite - you either love it or hate it. You have people that regularly work from home and find themselv...

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How resiliency is key in the current climate, including our Education system.

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Over the last week, school leaders have risen to the challenges of the current crisis.It is a reminder of the responsiveness and resilience of our education system, and for those that are living on another planet (or wish they were at the moment!), the government is closing schools as of today to the vast majority of students. Children of key (critical) workers are still able to attend to ensure medical and transport staff can remain at work, but what does this mean for the other students?
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Coronavirus Lockdown: The Digital Workspace in action

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With the current global situation, the past week has shown the importance of being able to create the Digital Workspace to provide flexible working solutions for your workforce. 

I decided to write a blog around how Microsoft's Teams, a Unified Communication as a Service (UCaaS) solution, has enabled my productivity to not slip despite the whole of my team now having to work from home thanks to Coronavirus.

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How the landscape for remote working will never be the same again

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Over the last week, school leaders have risen to the challenges of the current crisis.It is a reminder of the responsiveness and resilience of our education system, and for those that are living on another planet (or wish they were at the moment!), the government is closing schools as of today to the vast majority of students. Children of key (critical) workers are still able to attend to ensure medical and transport staff can remain at work, but what does this mean for the other students?
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Coronavirus Lockdown: A virtual NHS

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The government recently sent letters to more than 65,000 retired doctors and nurses in England and Wales asking them to return to work to help the NHS cope with the coronavirus outbreak. Since then, 7,563 clinical staff have applied to come back to work, including 5,633 nurses and midwives, and 1,930 doctors to help support the hero frontline NHS workers caring for Covid-19 patients.
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Playing your part - staying secure while remote working

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Now more than ever, digital security is a team effort, with staff at all levels of an organisation having an active part to play in keeping critical b...

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Your launchpad - choosing the right tools for remote working

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In recent weeks, companies across the UK have found themselves transitioning to a remote workforce with little to no choice, despite the approach prev...

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Stay Alert! Developing a secure home office

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Organisations around the world are moving closer and closer to establishing a new standard of best practice for remote working, with new tools and pro...

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Will COVID-19 turbocharge how Charities manage their Cyber Security Infrastructure?

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A number of charities have their IT foundations built on historical infrastructure and systems which are hard to appropriately protect. Within the cur...

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The true cost of a poor customer experience, and what it means for your contact centre

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Over the course of the past year, the contact centre has been changed forever, with social distancing requirements meaning that familiar methods of face-to-face contact are now unavailable. In light of these shifts, social media, video and email contact are now regularly utilised as the primary channels for customer queries – a trend that we have seen on the rise for some years now. Between March and November 2020, we saw a significant update in the use of online channels, with 54% of organisations reporting an increase in email contact, 52% reporting an increase in social media, and 65% reporting an increase in the use of web chat.

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Creating new workspaces for the distributed workforce’s ‘liquid footprint’

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With the flexible office model slowly but surely supplanting the traditional working environments in favour of dynamic co-working spaces for a number of years now, we have seen many organisations reconsider the way they think about commercial real estate.

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Two years on… How has Architects Declare affected the AEC sector in the UK?

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In July of 2019, Exponential-e hosted a roundtable at The Ritz London, bringing together 18 top UK architects to discuss topical issues across the sector and sharing views on the matters at hand. One of the topics raised was the newly launched Architects Declare manifesto and its 11-point plan for tackling climate change and biodiversity loss. From 16 founding signatories, word spread like wildfie and within weeks, hundreds of practices - large and small - signed up, signalling that our architects were ready commit to operating in a greener, more sustainable manner.

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We are all contact centre agents now

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Here's why that's a good thing…

"In the new contact centre, we're no longer reliant on hunt groups, and can onboard new services and new desks very easily, which has allowed for a much higher level of agility in terms of how we connect and collaborate with our colleagues and partners. We've also got a much higher level of control, so we don't need to go through our IT teams to make changes or updates when we need to, and can constantly refine our call flows."

Stacey Whyte, NHS Digital

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Beyond ‘Business as Usual’: How Remote Working is Coming of Age in the Midst of COVID-19

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Four months into 2020, and there's no doubt that home working is here to stay. Even before our current pandemic, we saw the number of people working from home more than double between 2008 and 2018[1]. Nonetheless, in the COVID-19 era, everyone has been thrust into what has often been called the "modern workplace". In spite of our early successes, this is still very much a work in progress, as both organisations and employees establish whole new approaches to the way we work, and new tools and processes arising in response to the challenges we face. But thinking exclusively in terms of the workplace is arguably ignoring the bigger picture. We're not just seeing a shift in how we work, but a large-scale transformation of how we connect and interact with each other.
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Helping charities continue to make a difference in the midst of COVID-19

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Amidst all the stress of lockdown, it's been heartening to see some of the ways in which people have pulled together to support each other, and the work charities all over the UK have been doing to ensure the vulnerable are protected and the NHS receives the support it needs. However, as with many other sectors, COVID-19 has pushed many charities' IT infrastructures to their limit, as they are not only forced to adapt to the Government's remote working requirements, but also rethink their approach to fundraising.
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Why the security of Unified Communications must be a key priority

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There's no doubt that Unified Communications have never been in such high demand as in recent months. The current global pandemic has meant the need f...

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IT providers come of age, as trusted partners for companies across the UK

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COVID-19 has forced organisations across the UK to re-evaluate virtually every aspect of how they operate, from policies regarding remote working, to the security of their data. There's no doubt that the IT landscape has been fundamentally transformed by these challenges, as new innovations have been unveiled and deployed at an unprecedented pace. None of this could have been achieved without businesses and IT providers working hand-in-hand to meet the challenges presented by the pandemic.
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Culture and technology: getting UK business’ through lockdown

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The past few months have certainly been challenging for businesses all over the UK - from start-ups to established industry leaders. Organisations have found themselves adapting to the demands of a remote workforce virtually overnight, deploying communications solutions to enable their teams to engage with both each other and their customers. While it's true that this technology has been available for a while now, it has never been deployed at this scale before. This has presented a range of challenges when it comes to infrastructure, but these are only part of the picture.

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From heads in the Cloud to eyes in the Cloud

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Cloud adoption has been rising year by year for some time now, with Gartner predicting this trend to accelerate beyond 2020. It has long moved on from its earliest days, where it was largely regarded as an intriguing concept but unsuitable for enterprise-level applications. Now, with a wide range of options available - including Public, Private and Hybrid solutions - it has become a highly attractive prospect for organisations at all levels, especially against the backdrop of COVID-19 and the resulting advancement of remote working. While these trends are very much the latest stage in a long process of transformation, the pandemic has undoubtedly been the catalyst behind much recent Cloud adoption, as organisations accelerate their journeys towards a distributed workforce. 


So, where does that leave us in terms of the biggest question: "Is Cloud right for my organisation?"

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