Suzette has been in the Unified Communications industry for over 30 years in various leadership roles. For seven years she was the Director of a contact centre technology business that serviced many of the UK’s best-known brands. Prior to that, she had global responsibility for product management for a leading contact centre software vendor. Most recently, Suzette has been leveraging her experience to help organisations tackle their customer service and communication challenges. She has performed business consulting for the Cabinet Office, Ministry of Justice, HMRC, BUPA and others. In 2016, Suzette was awarded “Director of the Year” by CCA Global (Contact Centre Association.)

James has been involved with enterprise IT for 25 years and has a background in the financial services sector. Having joined Exponential-e as vExpert in 2012, as one of four who established the Cloud division, James transferred to presales consulting in 2017 and is now Principal Consultant for large-scale consolidation, refresh, and data opportunities. James has long held a passion to lessen the environmental impact of IT operations and is lead consultant for Exponential-e’s Green IT initiative.

Richard is a seasoned IT and SaaS specialist with over 15 years of experience across various roles. Throughout his career, he has collaborated with exceptional companies and values the opportunity to connect with talented individuals.

Recognized by colleagues for his highly creative approach, Richard consistently develops innovative solutions. However, his top priority remains the client's success; He is dedicated to ensuring their requirements are not just met, but exceeded.

Darren is an experienced Business Development Manager with a proven track record delivering managed IT services to Enterprise organisations. With twenty years IT and telecoms experience, he combines technical knowledge with commercial and business acumen to drive growth, protect revenue, and lead high performing teams.

With over 15 years in IT, Zine is a passionate advocate for leveraging data and technology to improve the lives of staff and patients.

His expertise lies in crafting IT strategies that bridge the gap between cutting-edge advancements and tangible improvements in patient care and healthcare delivery systems.

Zine actively shares valuable insights and fosters discussions on social channels with the goal of collaborating to move the healthcare industry forward.

A decade of experience has honed Tristin's ability to leverage technology for transformative results. He's a proven leader in streamlining operations, tackling critical challenges, and implementing strategic solutions that empower businesses. His expertise in sustainable tech investments unlocks efficiency gains, allowing organisations to maximise revenue generation. Tristin thrives at Exponential-e, where he contributes to solutions driving digital transformation, improved performance metrics, and simplified workflows.

Graham Cluley is an award-winning cybersecurity public speaker, podcaster, blogger, and analyst. He has been a well-known figure in the cybersecurity industry since the early 1990s when he worked as a programmer, writing the first ever version of Dr Solomon's Anti-Virus Toolkit for Windows.

Since then he has been employed in senior roles by computer security companies such as Sophos and McAfee.

Graham Cluley has given talks about cybersecurity for some of the world's largest companies, worked with law enforcement agencies on investigations into hacking groups, and regularly appears on TV and radio explaining computer security threats.

Graham Cluley was inducted into the InfoSecurity Europe Hall of Fame in 2011, and was given an honorary mention in the "10 Greatest Britons in IT History" for his contribution as a leading authority in internet security.

Having spent more than twenty years in a wide range of technical, pre-sales, and commercial roles across the IT sector, Michael is passionate about leveraging his singular experience to drive strategic and operational enhancements for clients, drawing on the very latest innovations in Cloud, cyber security, IT resilience, collaboration, and communication.

Michael’s core focus at Exponential-e is IT resilience, helping customers review their current risks and security challenges, putting cutting-edge solutions in place to mitigate the latest threats and allow them to operate with complete peace of mind.

For the last 17 years, Neil has been helping companies achieve their technology goals, by providing strategy and support advice, helping clients businesses operate successfully by providing critical infrastructure and cyber security, as well as helping them navigate their adoption of Cloud technologies. Operational resilience is crucial to their success and is a critical focus for Neil, based on the delivery and management of end-to-end solutions, ensuring the availability required for maximum uptime.

We provide Cloud and Unified Communications services delivered over our own 100GigE secure, super-fast Network. Over the years we have invested heavily in expanding our Network reach, and building resilient Cloud and Voice infrastructure. Our service capability includes world-class Managed IT Services.

Technology and innovation drives our growth, and is complemented by our world-leading Customer Service and Support. We’re trusted by over 3,000 customers, with 96% reference-ability, click here for our live NPS score. We work with technology partners with world-renowned technical capabilities and innovations to deliver our customer solutions.

But as our customers will tell you, it's not just the innovation and the brilliant customer support they value. They also value the Exponential-e integrity and ethos as their trusted partner working with them to design and deliver their solution on time and on budget.

Because ultimately, what you really seek in a partner responsible for your critical infrastructure is Peace-of-Mind-as-a Service. This is precisely what Exponential-e delivers.

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Jason has over 30 years of experience partnering with customers to provide business value through digital innovation. Jason joined the Exponential-e team after working at a number of Tier 1 service providers, including Cable & Wireless, BT, Vodafone, NTT and Verizon, delivering secure, connected, intelligent, and integrated solutions. Jason has a wealth of knowledge across the Exponential-e pillars of connectivity, security, Cloud, and unified communications, along with industry and business processes, such as ITIL. 

Philip has spent his entire career in IT and networking, focusing on how innovative technologies can be applied to solve real-life business challenges. Passionate the customer experience and what can be achieved when people and technology are brought together, Philip applies his wide-ranging experience to accelerate customers’ digital transformation journeys, with a particular focus on the Retail sector.

Jamie has more than twenty years’ experience in IT sales, working with a wide range of Cloud, connectivity, cyber security, IT, and communications technologies to fulfil the most complex customer requirements. As a business development manager at Exponential-e, he leverages this wide-ranging experience and technical expertise to deliver leading-edge solutions for organisations across the AEC sector, including members of the Architects’ Journal Top 100.

Rhodri Stone
Director of Cloud and Managed Services Solutions, Exponential-e

Rhodri is focused on working with customer stakeholders to design and delivering IT services that map directly to organisation objectives and growth. Rhodri’s team follow these core values of engagement into our varied customer base, and our purpose is to provide a best-in-class design and consultancy experience.

His experience spans 22 years in IT covering support and management, design and implementation of traditional and Cloud-based architecture across private and public sectors.

An established Local Government leader with 25 years’ experience in the sector with integrators, vendors, fibre builders and consulting for over 20 Local Authorities on digital infrastructure strategy. Previous to joining Exponential-e in 2018, Stuart was involved in a new Smart Town Centre project as Technology Lead. Today, Stuart’s leads Exponential-e’s Local Government business development activity in the UK.

Head of UC & CX

Gareth has been in the Unified Communications industry for over 20 years, holding various operational and leadership roles. For the last 12 years, his focus has been helping to deliver Cloud-based UC solutions, product life cycle management, customer engagement, and client integrations. Since joining Exponential-e in October 2019, Gareth has helped drive awareness for Exponential-e within the UCC market, delivering key go-to-market platforms and building out an ecosystem of trusted vendors to enhance customer engagement and drive innovation in the field.

Before joining Exponential-e’s UCC and Contact Centre overlay team, Alan spent 12 years working in enterprise contact centre sales, helping brands transform customer experience by harnessing CRM, CCaaS, AI and automation technologies. He has worked with a wide range of customers, including Boots, Irwin Mitchell, Marshalls PLC, musicMagpie, Zapp, and NHS Digital, to make their contact centre operations more efficient, improve the customer and agent experience, and modernise their technology infrastructure.

Alan has spent his entire career in the IT/Communications sector, with 25+ years of contact centre and UC sales experience. Throughout this time, he has driven engagement in virtually every facet of a contact centre ecosystem, from the simple to the cutting-edge. Since joining Exponential-e, he has focused on the contact centre and unified communications spaces, working to boost our CCaaS capability. His approach is all about improving customer experience and delivering great outcomes for any business that manages high volumes of internal or external customer queries, taking a consultative approach, in order to get to the root of customer requirements.

John has worked in Telecoms and UC&C sales for over 20 years, for some of the sector’s largest names, including BT and Nortel Networks, as well as several smaller, privately-owned resellers. Throughout this time, his roles have included Account Manager, Account Director, Sales Director, and UC&C Overlay specialist. Initially focusing on core PBX solutions and contact centres, he now specialises in hosted solutions, including Teams, HPBX, CCaaS and complete UC solutions. He particularly enjoys taking the time to understand the customer’s pain points, defining the correct solution to improve their operation, and then seeing the benefits the technology has delivered.

Daniel is a Business Development Consultant with over 12 years’ experience helping businesses of all shapes and sizes implement leading-edge Telecommunications and IT solutions and enjoy the full range of benefits they offer. In his current role at Exponential-e, he specialises in enabling the successful adoption of Microsoft Teams, the consolidation of disparate IT landscapes to enable a single point of contact, and helping organisations develop a stronger cyber security stance that will ensure their critical data is protected against the latest, most sophisticated threats.