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Coronavirus Lockdown: The Digital Workspace in action

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With the current global situation, the past week has shown the importance of being able to create the Digital Workspace to provide flexible working solutions for your workforce. 

I decided to write a blog around how Microsoft's Teams, a Unified Communication as a Service (UCaaS) solution, has enabled my productivity to not slip despite the whole of my team now having to work from home thanks to Coronavirus.

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Why you can’t afford to neglect advisor wellbeing in the new contact centre

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Even as the end of lockdown approaches, it is clear that hybrid working is here to stay, with organisations utilising remote and office-based working on a flexible basis, in order to combine the advantages of both.

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Understanding failure demand and its impact on your contact centre

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Failure Demand: "Demand caused by failure to do something or do something right for the customer"
Seddon, 2003

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Two years on… How has Architects Declare affected the AEC sector in the UK?

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In July of 2019, Exponential-e hosted a roundtable at The Ritz London, bringing together 18 top UK architects to discuss topical issues across the sector and sharing views on the matters at hand. One of the topics raised was the newly launched Architects Declare manifesto and its 11-point plan for tackling climate change and biodiversity loss. From 16 founding signatories, word spread like wildfie and within weeks, hundreds of practices - large and small - signed up, signalling that our architects were ready commit to operating in a greener, more sustainable manner.

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