Sales: 0845 470 4001 | Support: 0845 230 6001 | Contact Form | NPS

A steady hand in challenging times - economy proofing the contact centre

A-steady-hand-in-challenging-times-economy-proofing-the-contact-centre

There's no doubt that the current economic environment has led to feelings of instability, in both our personal and professional lives. Consumers are feeling the pinch, and with rising inflation and interest rates, they will have no choice but to curtail their spending. The impact on business is similarly far-reaching. Aside from the economic impact of the reduction in spending, there is the very real situation that both employees and customers will be experiencing stress in their personal lives. As a result, many organisations across the public and private sectors are evaluating how to best maintain their service quality under these difficult circumstances. 

Continue reading
  2072 Hits

Why learning and development have always been fundamental parts of life at Exponential-e

Why-learning-and-development-have-always-been-fundamental-parts-of-life-at-Exponential-e

Attracting top talent is just part of the picture when it comes to building a thriving, successful organisation. If employees are to achieve their full potential in both their professional and personal lives, it is essential to nurture their talents and cultivate the skills that will help them progress along their chosen career paths. 

Continue reading
  1563 Hits

Ensuring home working benefits staff, families and organisations alike

Ensuring-home-working-benefits-staff-families-and-organisations-alik_20200618-130912_1
There's no doubt that home working is here to stay. While it may have initially been deployed at large scale out of necessity, in response to COVID-19, it is clear that we are witnessing the dawn of a fully distributed workforce. However, as organisations continue to invest in new solutions to drive this change, it's important to remember that these are still the early days. We've never seen home working at this sort of scale, which means we need to establish a new standard of best practice and - equally importantly - the technology to support this.
Continue reading
  3142 Hits

From heads in the Cloud to eyes in the Cloud

From-heads-in-the-Cloud-to-eyes-in-the-Clou_20200615-094913_1

Cloud adoption has been rising year by year for some time now, with Gartner predicting this trend to accelerate beyond 2020. It has long moved on from its earliest days, where it was largely regarded as an intriguing concept but unsuitable for enterprise-level applications. Now, with a wide range of options available - including Public, Private and Hybrid solutions - it has become a highly attractive prospect for organisations at all levels, especially against the backdrop of COVID-19 and the resulting advancement of remote working. While these trends are very much the latest stage in a long process of transformation, the pandemic has undoubtedly been the catalyst behind much recent Cloud adoption, as organisations accelerate their journeys towards a distributed workforce. 


So, where does that leave us in terms of the biggest question: "Is Cloud right for my organisation?"

Continue reading
  2953 Hits

Culture and technology: getting UK business’ through lockdown

Culture-and-technology-getting--UK-business-through-lockdown

The past few months have certainly been challenging for businesses all over the UK - from start-ups to established industry leaders. Organisations have found themselves adapting to the demands of a remote workforce virtually overnight, deploying communications solutions to enable their teams to engage with both each other and their customers. While it's true that this technology has been available for a while now, it has never been deployed at this scale before. This has presented a range of challenges when it comes to infrastructure, but these are only part of the picture.

Continue reading
  1819 Hits

The Future Workplace in a Post-Coronavirus World

The-Future-Workplace-in-a-Post-Coronavirus-World

The current global stay at home policy has fundamentally changed how we all work. Many around the world have become accustomed to the daily use of teleconferencing tools, instant messaging platforms and shared documents hosted in the Cloud.

Continue reading
  1876 Hits

What kicked off at the Exponential-e Channel Charity Cup

What-kicked-off-at-the-Exponential-e-Channel-Charity-Cup

A few weeks ahead of the Champion's League mania, we hosted our annual Channel Cup event, which saw nine teams competing in a 5-a-side football tourna...

Continue reading
  2786 Hits