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We are all contact centre agents now

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Here's why that's a good thing…

"In the new contact centre, we're no longer reliant on hunt groups, and can onboard new services and new desks very easily, which has allowed for a much higher level of agility in terms of how we connect and collaborate with our colleagues and partners. We've also got a much higher level of control, so we don't need to go through our IT teams to make changes or updates when we need to, and can constantly refine our call flows."

Stacey Whyte, NHS Digital

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Exponential-e & Conisbee

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Delivering high-performance connectivity and stress-free Cloud transformation for a leader in the UK's AEC sector  About Conisbee Operating from ...

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Getting your new talent off to the best possible start in the post-COVID era

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Onboarding has always been a challenge for organisations, whether they're start-ups or international corporations. There are numerous factors to consi...

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Why you should start exploring MS Teams Rooms as we emerge from lockdown

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Throughout 2020 and the first half of 2021, Microsoft Teams has become omnipresent in our professional - and for many of us, personal - lives. But wit...

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Why you can’t afford to neglect advisor wellbeing in the new contact centre

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Even as the end of lockdown approaches, it is clear that hybrid working is here to stay, with organisations utilising remote and office-based working on a flexible basis, in order to combine the advantages of both.

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It's time your boss took the office to you

Lee Wade, CEO of Exponential-e, writes for UK Tech News, looking back at the past year of remote working, the challenges involved, and why companies c...

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