Sales: 0845 470 4001 | Support: 0845 230 6001 | Contact Form | NPS

Embracing the pop-up: how to ensure you are ready to meet your ideal customers anywhere

blog-header-how-to-ensure-you-are-ready-to-meet-your-ideal-customers-anywher_20221214-152702_1

The Retail sector is more diverse, dynamic, and rapidly changing than any other time in its history. This not only encompasses the way customers make their purchases – with online shopping, click-and-collect, and in-person shopping all converging to offer true, end-to-end experiences – but also the way retailers open and operate new sites. Whether this means trendy pop-up shops, kiosks at other brands' locations, or booths at events, retailers from up-and-coming start-ups to global leaders are no longer relying on fixed high-street locations to welcome their customers and put their wares on display, instead making sure they are present wherever their ideal customers are, and fully prepared to offer a world-class experience that builds brand recognition and loyalty.

  1682 Hits

Why Legal firms are the natural home of hybrid Cloud infrastructure

blog-header-why-legal-firms-are-the-natural-home-of-hybrid-cloud-infrastructure

Although digital transformation amongst Legal firms has typically been comparatively slow compared to other sectors, the journey has picked up speed over the course of the last decade.

  1319 Hits

A steady hand in challenging times - economy proofing the contact centre

A-steady-hand-in-challenging-times-economy-proofing-the-contact-centre

There's no doubt that the current economic environment has led to feelings of instability, in both our personal and professional lives. Consumers are feeling the pinch, and with rising inflation and interest rates, they will have no choice but to curtail their spending. The impact on business is similarly far-reaching. Aside from the economic impact of the reduction in spending, there is the very real situation that both employees and customers will be experiencing stress in their personal lives. As a result, many organisations across the public and private sectors are evaluating how to best maintain their service quality under these difficult circumstances. 

  2585 Hits