Glossary of Terms - Unified Communications

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Core services
Connectivity Services
Secure, resilient connectivity that keeps your business moving.
High-performance, secure network solutions designed to connect your people, sites and clouds.
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Secure Connectivity
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Unreliable connectivity impacting productivityKeep teams, branches and cloud services connected with resilient, high-performance networks.
Rising network costs and legacy contractsModernise WAN, internet and access services without losing control.
Security risks across sites and remote usersProtect data in transit across every location and connection.
Poor visibility of network performanceImprove insight, reporting and operational control across your estate.
Complex supplier managementConsolidate connectivity through a single accountable partner.
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Cloud cost and consumption uncertaintyImprove control, governance and predictability across Cloud platforms.
Legacy infrastructure restricting agilityModernise applications and workloads with secure hybrid foundations.
Data sovereignty and compliance pressureKeep critical data governed, protected and in the right jurisdiction.
Resilience and recovery gapsStrengthen backup, disaster recovery and business continuity.
Platform complexity slowing transformationSimplify migration, operations and optimisation with expert support.
Data & AI
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Common pain points we help solve
AI pilots struggle to scale securelyCreate sovereign, enterprise-grade foundations for trusted AI.
Fragmented data limits insightConnect, govern and prepare data for meaningful business outcomes.
Governance slows AI adoptionBuild secure, controlled and compliant AI operating models.
Unclear AI business casesPrioritise practical use cases that deliver measurable value.
Infrastructure lacks AI horsepowerBring compute, storage and networking closer to critical data.
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Latest BlogWhy it’s time to bring network security to the userThe way we connect, communicate, and collaborate continues to evolve, with hybrid working now firmly established across the public and private sector…Read Blog Working with our customersMaking healthy meals accessible across the entire UK through highly scalable, high-performance Cloud infrastructureThe Customer The customer delivers more than 100-million meals to households across the UK each year. Their unique subscription-based service provide…Read Case Study In the NewsNPIC onboards UCLH neurology onto the UK’s first national digital pathology platformNHS consortium champions AI research enabling faster, more accurate cancer diagnosis to improve patient outcomes The National Pathology Imaging Co-op…Read News
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Term	Definition
Unified Communications	Unified Communications is the integration of real-time communication services such as instant messaging, presence information, telephony, video conferencing, desktop sharing, data sharing, call control and speech recognition with non-real-time communication services such as unified messaging.

About us
Connectivity Services
Cloud Services
Data & AI
- Cloud Sovereignty - Trust your infrastructure. Retain control of your data
- AI Horsepower - Sovereign AI Platforms, Built for Secure Intelligence at Scale
Cyber Security Services
Unified Communications
Contact Centre
IT Services
Industry
Resources
Expert Insights
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Who we are

Careers & partners

Trust & compliance

Secure, resilient connectivity that keeps your business moving.

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Common pain points we help solve

Cloud Services built around control, performance and resilience.

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Common pain points we help solve

Data and AI foundations for secure, responsible innovation.

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Common pain points we help solve

Cyber Security services that strengthen resilience at every layer.

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Common pain points we help solve

Unified Communications that help people work better together.

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Common pain points we help solve

Contact Centre solutions that improve every customer interaction.

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Common pain points we help solve

IT Services that simplify operations and improve control.

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Common pain points we help solve

Technology outcomes for AEC.

Common pain points

Technology outcomes for Critical National Infrastructure.

Common pain points

Technology outcomes for Defence.

Common pain points

Technology outcomes for Digital Pathology.

Common pain points

Technology outcomes for Education.

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Technology outcomes for Emergency Services.

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Technology outcomes for Finance.

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Technology outcomes for Government.

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Technology outcomes for Healthcare.

Common pain points

Technology outcomes for Hospitality & Leisure.

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Technology outcomes for Insurance.

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Technology outcomes for Manufacturing.

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Technology outcomes for Legal.

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Technology outcomes for Retail.

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Technology outcomes for Higher Education.

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Technology outcomes for Life Sciences.

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Technology outcomes for Water Companies.

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Unified Communications

Glossaries

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