Technology Solutions for Emergency Services
Secure, resilient, and compliant ICT infrastructure to boost efficiency and availability, reduce costs, and save lives.
From frontline responders to control rooms and national coordination centres, our solutions deliver availability, interoperability, and futureproofing for mission-critical operations across the UK.
Trusted Technology Partner for UK
Emergency Services
The Exponential-e Group - including Exponential-e and Vysiion - is a trusted, longstanding partner to multiple Emergency Services providers, essential service organisations, and public safety bodies, supporting their ongoing digital transformation journeys.
Delivering sovereign Cloud platforms, ESN-ready connectivity, secure data centre solutions, and next-generation cyber security services, we enable real-time communications and data sharing, empowering diverse operational teams to act faster, securely share intelligence, and protect the communities they serve.
Optimising responsiveness and effectiveness - End-to-end solutions that ensure critical services are fully accessible across a range of channels, wherever and whenever they are required, while making live data and imagery, location reports, and essential public safety information available to first responders.
Delivering seamless connections to the Emergency Services Network - We are the only privately-owned UK Key Supplier to the Home Office's Emergency Services Network User Services Programme, with our Network, Infrastructure, Platform and Data Centre services playing a key role in connecting Emergency Services organisations to the ESN, in line with Government directives.
Highly available, highly resilient HSCN connectivity - We already provide connections to the HSCN for more than 1,500 postcodes in London alone, including the Ambulance Radio Programme (ARP), clinical commissioning groups, doctors’ surgeries, and hospitals.
Empowering frontline teams
across the UK
Fire & Rescue
Establishing seamless, highly secure flows of data and real-time analytics to support more effective decision making and drive complete operational efficiency, helping to optimise the safety of firefighters and communities alike.
Police
Supporting the ongoing digital transformation of the UK’s policing services, in line with Policing Vision 2030 goals, empowering both officers and staff and offering a truly seamless citizen experience at both the local and national level.
Ambulance
A new tech-powered operating model that keeps patients at the centre of everything, optimising the availability and resilience of ambulance services across the country to ensure response times can be kept as short as possible.
Optimising the
availability of our nation’s critical services
Infrastructure & Platform
Infrastructure & Platform
Integrated solutions to support the next generation of UK GEO hosting environments and colocation, ensuring frontline staff are always able to securely access critical data and applications, without compromising security or compliance.
Connectivity
Connectivity
Our enterprise-grade network is
the foundation of our digital innovations and enables us to offer highly resilient connections to key data centres for locations across the UK, ensuring seamless, high-speed flows of data can be maintained.
Cyber Security
Cyber Security
Fully integrated solutions, drawing
on leading-edge technologies and the very latest cyber best practice, ensuring the infrastructure critical services depend on remains secure against the very latest, most sophisticated cyber-attacks.
Data Centre Services
Data Centre Services
As a Crown Hosting partner, Vysiion and Exponential-e’s specialists are active on-site at Crown Commercial Services’ favoured ARK data centres, allowing us to provide end-to-end management for even the most complex migration processes, while maintaining complete data sovereignty.
24 / 7, UK-based Support
24 / 7, UK-based Support
With our 24 / 7, UK-based SIAM service desk and Cyber Security Operations Centre (CSOC) maintaining a watchful eye over network performance and security, uptime can be maximised and any potential issues proactively identified and resolved.
Accreditations and Frameworks
Environmental Management
Certificate number: EMS 648194
Quality Management
Certificate number: FS 545046
Business Continuity Management
Certificate number: BCMS 6073420
SOC2 - Type 2 Compliance
A SOC2 - Type2 Compliance is an internal controls report capturing how a company safeguards customer data and how well those controls are operating. These reports are issued by independent third party auditors covering the principles of Security, Availability, Confidentiality, and Privacy.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
Energy Management
Certificate number: EMS 648194
Information Security Management
Certificate number: IS 545047
2017 Data Protection
Certificate number: PIMS 686040
Cyber Essentials Plus
Cyber Essentials is a Government-backed and industry supported scheme that helps businesses to protect themselves against the ever growing threat of cyber attacks.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
Cloud Security
Certificate number: STAR 6073412
Service Management
Certificate number: ITMS 562540
ISO 27001
Certificate number: IS545047
PCI DSS
The PCI DSS is a set of comprehensive requirements for enhancing Network security. It is a multifaceted security standard that includes requirements for: Security management, policies and procedures, network architecture and their critical protective measures. This comprehensive standard is intended to help organisations proactively protect its Network.
The CCA Global Standard
The CCA Global Standard is a globally-recognised accreditation that acknowledges excellence in organisations’ customer service strategies, in order to develop a high standard of customer experience across all sectors, all over the world. The assessment process looks closely at a number of areas, including managing the transition to new working models, agent wellbeing, monitoring and analytics, and the overall customer journey.
Environmental Management
Certificate: EMS 648194
Quality Management
Certificate: FS 545046
Cloud
Security
Certificate: STAR 6073412
2017 Data Protection
Certificate number: PIMS 686040
Energy Management
Certificate: EMS 648194
Information Security Management
Certificate: IS 545047
Business Continuity Management
Certificate: BCMS 6073420
Service Management
Certificate: ITMS 562540
ISO 27001
Certificate: IS545047
SOC2 - Type 2 Compliance
A SOC2 - Type2 Compliance is an internal controls report capturing how a company safeguards customer data and how well those controls are operating. These reports are issued by independent third party auditors covering the principles of Security, Availability, Confidentiality, and Privacy.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
Cyber Essentials Plus
Cyber Essentials is a Government-backed and industry supported scheme that helps businesses to protect themselves against the ever growing threat of cyber attacks.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
The CCA Global Standard
The CCA Global Standard is a globally-recognised accreditation that acknowledges excellence in organisations’ customer service strategies, in order to develop a high standard of customer experience across all sectors, all over the world. The assessment process looks closely at a number of areas, including managing the transition to new working models, agent wellbeing, monitoring and analytics, and the overall customer journey.
PCI DSS
The PCI DSS is a set of comprehensive requirements for enhancing Network security. It is a multifaceted security standard that includes requirements for: Security management, policies and procedures, network architecture and their critical protective measures. This comprehensive standard is intended to help organisations proactively protect its Network.
Our twenty-year journey with the UK’s public sector
As a trusted technology partner for organisations across the public sector for more than twenty years, the Exponential-e Group continues to develop our full range of solutions in response to its singular challenges and remain active on all key frameworks and accreditations. We are an active supporter of key Government initiatives, such the Emergency Services Mobile Communications Programme, and work closely with organisations impacted to turn the associated challenges into unique opportunities to transform the way critical services are delivered.
Our full range of services can be procured across the Crown Commercial Services frameworks or directly, as required, with our experts on hand to provide guidance throughout every stage of the project lifecycle and beyond.
Applying our customer-first philosophy to the contact centre
Rolling 3 month average. Industry average: 17
Our commitment to delivering excellence
The world’s first real-time NPS - part of our longstanding customer service promise.
Through our own customer service platform, our customers are able to give us feedback quickly and easily, with a click of a button. Our Customer Support teams are immediately notified of feedback so they can respond instantly, in order to quickly closing the loop on any feedback that is less than excellent.
Read our latest Public Sector blogs
GET IN TOUCH
Ready to modernise your Emergency Services infrastructure?
Speak to our experts today and discover how Exponential-e can help you enhance responsiveness, resilience, and public safety.
Contact Sales: 0845 470 4001
Service & Support: 0800 130 3365
London Head Office
Manchester Office
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