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10 top tips for working from home

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Working from home can at times be compared to Marmite - you either love it or hate it. You have people that regularly work from home and find themselv...

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Coronavirus Lockdown: The Digital Workspace in action

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With the current global situation, the past week has shown the importance of being able to create the Digital Workspace to provide flexible working solutions for your workforce. 

I decided to write a blog around how Microsoft's Teams, a Unified Communication as a Service (UCaaS) solution, has enabled my productivity to not slip despite the whole of my team now having to work from home thanks to Coronavirus.

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How the landscape for remote working will never be the same again

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Over the last week, school leaders have risen to the challenges of the current crisis.It is a reminder of the responsiveness and resilience of our education system, and for those that are living on another planet (or wish they were at the moment!), the government is closing schools as of today to the vast majority of students. Children of key (critical) workers are still able to attend to ensure medical and transport staff can remain at work, but what does this mean for the other students?
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Coronavirus Lockdown: A virtual NHS

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The government recently sent letters to more than 65,000 retired doctors and nurses in England and Wales asking them to return to work to help the NHS cope with the coronavirus outbreak. Since then, 7,563 clinical staff have applied to come back to work, including 5,633 nurses and midwives, and 1,930 doctors to help support the hero frontline NHS workers caring for Covid-19 patients.
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Playing your part - staying secure while remote working

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Now more than ever, digital security is a team effort, with staff at all levels of an organisation having an active part to play in keeping critical b...

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Your launchpad - choosing the right tools for remote working

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In recent weeks, companies across the UK have found themselves transitioning to a remote workforce with little to no choice, despite the approach prev...

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Stay Alert! Developing a secure home office

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Organisations around the world are moving closer and closer to establishing a new standard of best practice for remote working, with new tools and pro...

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Why you can’t afford to neglect advisor wellbeing in the new contact centre

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Even as the end of lockdown approaches, it is clear that hybrid working is here to stay, with organisations utilising remote and office-based working on a flexible basis, in order to combine the advantages of both.

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Understanding failure demand and its impact on your contact centre

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Failure Demand: "Demand caused by failure to do something or do something right for the customer"
Seddon, 2003

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Two years on… How has Architects Declare affected the AEC sector in the UK?

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In July of 2019, Exponential-e hosted a roundtable at The Ritz London, bringing together 18 top UK architects to discuss topical issues across the sector and sharing views on the matters at hand. One of the topics raised was the newly launched Architects Declare manifesto and its 11-point plan for tackling climate change and biodiversity loss. From 16 founding signatories, word spread like wildfie and within weeks, hundreds of practices - large and small - signed up, signalling that our architects were ready commit to operating in a greener, more sustainable manner.

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Technology and the third sector: a positive force for social change

Technology and the third sector: a positive force for social change

"Not-for-profit organisations have provided a trusted and valued source of independent advice for people throughout England for many years. They are a vital part of our national support infrastructure and somewhere to turn to in times of crisis."

Nick Hurd, MP

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Beyond ‘Business as Usual’: How Remote Working is Coming of Age in the Midst of COVID-19

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Four months into 2020, and there's no doubt that home working is here to stay. Even before our current pandemic, we saw the number of people working from home more than double between 2008 and 2018[1]. Nonetheless, in the COVID-19 era, everyone has been thrust into what has often been called the "modern workplace". In spite of our early successes, this is still very much a work in progress, as both organisations and employees establish whole new approaches to the way we work, and new tools and processes arising in response to the challenges we face. But thinking exclusively in terms of the workplace is arguably ignoring the bigger picture. We're not just seeing a shift in how we work, but a large-scale transformation of how we connect and interact with each other.
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Helping charities continue to make a difference in the midst of COVID-19

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Amidst all the stress of lockdown, it's been heartening to see some of the ways in which people have pulled together to support each other, and the work charities all over the UK have been doing to ensure the vulnerable are protected and the NHS receives the support it needs. However, as with many other sectors, COVID-19 has pushed many charities' IT infrastructures to their limit, as they are not only forced to adapt to the Government's remote working requirements, but also rethink their approach to fundraising.
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Why the security of Unified Communications must be a key priority

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There's no doubt that Unified Communications have never been in such high demand as in recent months. The current global pandemic has meant the need f...

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Culture and technology: getting UK business’ through lockdown

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The past few months have certainly been challenging for businesses all over the UK - from start-ups to established industry leaders. Organisations have found themselves adapting to the demands of a remote workforce virtually overnight, deploying communications solutions to enable their teams to engage with both each other and their customers. While it's true that this technology has been available for a while now, it has never been deployed at this scale before. This has presented a range of challenges when it comes to infrastructure, but these are only part of the picture.

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From heads in the Cloud to eyes in the Cloud

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Cloud adoption has been rising year by year for some time now, with Gartner predicting this trend to accelerate beyond 2020. It has long moved on from its earliest days, where it was largely regarded as an intriguing concept but unsuitable for enterprise-level applications. Now, with a wide range of options available - including Public, Private and Hybrid solutions - it has become a highly attractive prospect for organisations at all levels, especially against the backdrop of COVID-19 and the resulting advancement of remote working. While these trends are very much the latest stage in a long process of transformation, the pandemic has undoubtedly been the catalyst behind much recent Cloud adoption, as organisations accelerate their journeys towards a distributed workforce. 


So, where does that leave us in terms of the biggest question: "Is Cloud right for my organisation?"

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Ensuring home working benefits staff, families and organisations alike

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There's no doubt that home working is here to stay. While it may have initially been deployed at large scale out of necessity, in response to COVID-19, it is clear that we are witnessing the dawn of a fully distributed workforce. However, as organisations continue to invest in new solutions to drive this change, it's important to remember that these are still the early days. We've never seen home working at this sort of scale, which means we need to establish a new standard of best practice and - equally importantly - the technology to support this.
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Is the Internet of Things the distributed workforce’s Trojan horse?

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Our lives are more interconnected than ever, with everything from televisions to fridges, kettles, cars and even doors and windows now able to be linked together over the internet. Having long since moved on from being just an intriguing concept, the Internet of Things (IoT) is very much here to stay, with devices like Bluetooth headphones and the Amazon Alexa now omnipresent in many people's lives. But while these 'smart' devices are often convenient and fun, they do present a number of concerns regarding security.

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How video calling has evolved… and where it’s going next

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Over the past few months, video calling has exploded in both our personal and professional lives. We not only rely on regular calls to stay connected with our loved ones during this time of lockdown, but have come to depend on it as a primary mode of communication at work, in order to maintain the same standards of collaboration and interaction that we experienced in the office. Indeed, the number of people using video calling on a regular basis has increased by 87% over the past two years[1], and shows no sign of slowing down.

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A new standard of performance and resilience for a new way of working

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The level of performance and resilience organisations demand from their networks has increased several-fold in the wake of COVID-19. The rapid transition to a fully distributed workforce has not only placed considerable demands on networks in terms of raw performance, but also the resilience needed to adapt to the unexpected with minimal disruption to data security, internal processes or the customer and user experience.

While we have certainly seen some considerable successes in this area, there is still work to be done if this new way of working is able to provide companies with the agility, security and scalability they need to adapt and thrive going forward.

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