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The 12-18-3 method - opening the door to accelerated innovation and continuous learning

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The digital landscape is evolving at a rate that's never been seen before and is set to continue accelerating in the years ahead. In such a fast-paced environment, the ability to work flexibly, responding to unexpected challenges and optimising the time-to-market for new innovations, is critically important for all organisations - whether they're ambitious start-ups or established global leaders. While IT infrastructure must certainly support this - hence the widespread phasing out of legacy infrastructure in favour of increasingly sophisticated Cloud transformation strategies - any new technology will be of limited effectiveness if processes and methodologies do not evolve in parallel.

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Life Sciences & Technology - Part 2: Is DX at the top of Life Science organisations’ agenda?

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The short answer is yes - thousands of businesses are grappling with DX, however most do not consider themselves to be completely 'transformed' yet. Many of the largest Pharma organisations have launched initiatives and created entire departments focused on innovation, and are well on their way to operating in the same way an organisation which has completed its DX journey so far, is.

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The true cost of a poor customer experience, and what it means for your contact centre

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Over the course of the past year, the contact centre has been changed forever, with social distancing requirements meaning that familiar methods of face-to-face contact are now unavailable. In light of these shifts, social media, video and email contact are now regularly utilised as the primary channels for customer queries – a trend that we have seen on the rise for some years now. Between March and November 2020, we saw a significant update in the use of online channels, with 54% of organisations reporting an increase in email contact, 52% reporting an increase in social media, and 65% reporting an increase in the use of web chat.

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Cultivating a new breed of cyber security for the new shopping experience

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Retailers - be they small local shops, online sellers, or top global brands - generate, transfer, and store more data than ever before, ranging from customer data (both online and in-store, as we have considered in previous articles), to supply chain and asset tracking data. Whether it's shopping online or utilising in-store apps to access the latest savings and special offers, the way customers shop has fundamentally changed forever, with the data they generate online and in person allowing retailers to build up unique personas that drive truly bespoke experiences.

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The pub of the future: the data-driven transformation of a great British institution

The pub of the future: the data-driven transformation of a great British institution

Like many fixtures of our lives, Britain's pubs were heavily impacted by COVID-19, with their familiar patrons unable to come in for a post-work drink, or meet with friends at the weekend. But while it was undoubtedly a difficult period for the industry as a whole, this great British institution did as it has always done, and adapted to suit its patrons' evolving requirements.

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Embracing the pop-up: how to ensure you are ready to meet your ideal customers anywhere

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The Retail sector is more diverse, dynamic, and rapidly changing than any other time in its history. This not only encompasses the way customers make their purchases – with online shopping, click-and-collect, and in-person shopping all converging to offer true, end-to-end experiences – but also the way retailers open and operate new sites. Whether this means trendy pop-up shops, kiosks at other brands' locations, or booths at events, retailers from up-and-coming start-ups to global leaders are no longer relying on fixed high-street locations to welcome their customers and put their wares on display, instead making sure they are present wherever their ideal customers are, and fully prepared to offer a world-class experience that builds brand recognition and loyalty.

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Cloud and the top 3 technology considerations for business transformation strategy

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In the final instalment of this story of innovation and Cloud computing, it’s time to explore how a successful transformation strategy yields the best of both worlds -- that is to say, harnessing both Public Cloud and Private Cloud to create a fruitful Hybrid.

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Enabling innovation: the boundaries and limitations of traditional IT

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As IT teams look to assume the innovative role now expected of them, major challenges are being thrown up by changes in the business landscape. Following last week’s lessons from Darwin and Xerox on limitless innovation, it’s time for an education on enabling such innovation in all areas of business.

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Beyond boundaries: what Darwin and Xerox can teach businesses about limitless innovation

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When it comes to business strategy, nothing is certain except change. Darwinism – otherwise known as “survival of the fittest”, rather than merely the biggest – is as prevalent in the business world as in nature. Rather than the biggest businesses, only the most adaptable survive; as ever, history tells us as much.

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