There's no doubt that the current economic environment has led to feelings of instability, in both our personal and professional lives. Consumers are feeling the pinch, and with rising inflation and interest rates, they will have no choice but to curtail their spending. The impact on business is similarly far-reaching. Aside from the economic impact of the reduction in spending, there is the very real situation that both employees and customers will be experiencing stress in their personal lives. As a result, many organisations across the public and private sectors are evaluating how to best maintain their service quality under these difficult circumstances.
Attracting top talent is just part of the picture when it comes to building a thriving, successful organisation. If employees are to achieve their full potential in both their professional and personal lives, it is essential to nurture their talents and cultivate the skills that will help them progress along their chosen career paths.
With the Tech industry celebrating International Women in Engineering last week, a new study of women in tech has found that:
To say the past year has been challenging would be an understatement. But as we look back on the challenges our organisations have overcome - and the ones we expect to face going forward - it's important to not lose sight of the fact that people are the lifeblood of any company.
Over the past few years there has been a major increase in organisations adopting digital tools. With serious cost and efficiency gains to be generated, the benefits of transitioning to digital ways of working are no great secret; and companies are now consistently seeking to streamline with varying degrees of success.
Twitter, WhatsApp and other means of consumer service technology are becoming part and parcel of communicating at work alongside Unified Communications (UC) technologies. As a result, the boundaries between our work and personal lives are becoming increasingly blurred.
Cloud adoption has been rising year by year for some time now, with Gartner predicting this trend to accelerate beyond 2020. It has long moved on from its earliest days, where it was largely regarded as an intriguing concept but unsuitable for enterprise-level applications. Now, with a wide range of options available - including Public, Private and Hybrid solutions - it has become a highly attractive prospect for organisations at all levels, especially against the backdrop of COVID-19 and the resulting advancement of remote working. While these trends are very much the latest stage in a long process of transformation, the pandemic has undoubtedly been the catalyst behind much recent Cloud adoption, as organisations accelerate their journeys towards a distributed workforce.
So, where does that leave us in terms of the biggest question: "Is Cloud right for my organisation?"
The past few months have certainly been challenging for businesses all over the UK - from start-ups to established industry leaders. Organisations have found themselves adapting to the demands of a remote workforce virtually overnight, deploying communications solutions to enable their teams to engage with both each other and their customers. While it's true that this technology has been available for a while now, it has never been deployed at this scale before. This has presented a range of challenges when it comes to infrastructure, but these are only part of the picture.
A common perception of contact centres is that their callers - be they customers, patients or end users - only contact them if something is ...
On Thursday 25th April, Exponential-e held a Financial Services and Insurance roundtable event at 'M Restaurant' in Victoria, London. The event brough...