Technology is omnipresent in young people's lives and is opening up new channels of learning across the education sector, with pupils, students and st...
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Any organisation delivering professional services of any sort - from architecture and accountancy to engineering or recruitment - relies on ...
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There's no doubt that the current economic environment has led to feelings of instability, in both our personal and professional lives. Consumers are feeling the pinch, and with rising inflation and interest rates, they will have no choice but to curtail their spending. The impact on business is similarly far-reaching. Aside from the economic impact of the reduction in spending, there is the very real situation that both employees and customers will be experiencing stress in their personal lives. As a result, many organisations across the public and private sectors are evaluating how to best maintain their service quality under these difficult circumstances.
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With technological innovation heightening client expectations, one of the biggest challenges architects have is to convincingly show their clients how...
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Although 'agile' has become a hype word, it is an important concept that organisations should strive to achieve in a world of continuous change and uncertainty. Being agile enables organisations to be more adaptive and reactive to the changing market, allowing them to respond quickly to customers' demands to keep a competitive edge.
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A common perception of contact centres is that their callers - be they customers, patients or end users - only contact them if something is ...
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At first glance, 2020 was the year organisations in both the public and private sectors wholeheartedly embraced Unified Communications (UC), in direct...
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