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A new year, a new era for Unified Communications

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At first glance, 2020 was the year organisations in both the public and private sectors wholeheartedly embraced Unified Communications (UC), in direct...

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Beyond customer service: How organisations and their technology partners are transforming the contact centre

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A common perception of contact centres is that their callers - be they customers, patients or end users - only contact them if something is ...

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