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The case for digital transformation as the foundation of exceptional customer service

The-case-for-digital-transformation-as-the-foundation-of-exceptional-customer-service

The retail landscape has fundamentally changed in recent years, partly driven by the necessities of COVID lockdowns, and partly by ongoing shifts in customer preferences and behaviour. As we have previously explored on this blog, the familiar high street shopping experience is increasingly converging with online and click-and-collect shopping, offering a new breed of data-driven shopping experience.

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Enabling innovation: the boundaries and limitations of traditional IT

Enabling-innovation-the-boundaries-and-limitations-of-traditional-IT

As IT teams look to assume the innovative role now expected of them, major challenges are being thrown up by changes in the business landscape. Following last week’s lessons from Darwin and Xerox on limitless innovation, it’s time for an education on enabling such innovation in all areas of business.

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Why technology is vital for future-proofing the broadcast and media industry

Why-technology-is-vital-for-future-proofing-the-broadcast-and-media-industry

Today, innovation in technology is changing the way digital media is consumed more quickly than ever before. Tech-savvy consumers are creating an ever-growing market for data-intensive HD and UHD content, consuming content online, on the move and on-demand.

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