Sales: 0845 470 4001 | Support: 0800 130 3365 | Contact Form | NPS

Revolutionising Customer Experience

A Deep Dive into Ethical AI Integration

In a world where our personal expectations for seamless, near real-time interactions have become the norm, businesses are embracing multifaceted approaches to deliver exceptional customer experiences both externally and internally.

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Contact centres / service desks
should be considering especially the below

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Expectations of Modern Engagement

Explore the pervasive influence of omnichannel engagement, near real-time responses, and instant access to information in shaping customer preferences and loyalty, both in personal and business spheres.

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AI's Evolution in the Last 18 Months

Witness the rapid advancements in AI technology, with OpenAI becoming an integral part of our daily lives. Delve into how these technologies can ethically integrate into business operations.

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Innovation Across Industries

Discover real-world examples of how these platforms are driving innovation across various industries, elevating customer engagements to new heights.

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Enhancing Customer Centricity

Learn how our solutions are fostering increased levels of customer centricity, ensuring personalized and memorable interactions.

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Efficiency through Automation

Explore the role of AI in boosting automation, achieving over 30% efficiencies in service desks and contact centres.

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Empowering with Chatbots and Self-Service

Understand the strategic deployment of chatbots and self-service solutions to enhance speed of resolution, response times, and streamline backend tasks.

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Time to Value

Discover how to get your AI and Automation Journey started, how to address your known and more importantly unknown challenges and how these can be addressed to guarantee your ROI.

The Agenda

Join us for an enriching session, paired with some of the finest food at Lucky Cat, Mayfair on the 13th June,
where we will explore the intersection of technology, AI ethics, and customer experience innovation. Discover how our solutions can empower your organization to lead in the era of dynamic customer expectations and an exclusive opportunity to benefit from a complimentary AI Assessment or Customer Engagement Assessment' as part of our customer experience strategy initiatives, more details to be shared at the event.
12:00 - 12:15 Arrival Drink
12:15 - 12:30 Welcome and opening scene set
12:50 - 13:00 Revolutionising Customer Experience

13:30 - 13:40 The Impact of AI on CX

14:00 - 14:30 Closing and Q&A

The Venue

Lucky Cat - 10 Grosvenor Sq, London W1K 6JP
London Head Office

100 Leman Street, London, E1 8EU

Manchester Office

1 Spinningfields, Quay Street, Manchester, M3 3JE

Sales: 0845 470 4001
Service & Support: 0800 130 3365

 

*Calls to 0845 numbers will cost 7p p/m plus your phone company’s access charge. All inbound and outbound calls may be recorded for training or quality purposes.

*Calls to 0845 numbers will cost 7p p/m plus your phone company’s access charge.
All inbound and outbound calls may be recorded for training or quality purposes.