Enabling a fully immersive customer experience
through innovative, diverse, and dynamic solutions,
with customer care at the core
Customer experience across the Retail sector is continually evolving to meet consumer expectations and adapt to behavioural changes, both on and offline. Exponential-e provides the technological foundation for tomorrow’s smart shops, delivering an end-to-end solution for your organisation and service excellence for your customers.
Bringing together people,
processes, and technology in a rapidly evolving sector
With convenience dominating customers’ buying habits, the expectation on retail experiences are higher than ever before. Seamless, timely and personalised, one-to-one experiences are enhanced by innovative client-facing technologies and underpinned by robust infrastructure, which provides customers with a desired store environment whilst allowing staff to deliver excellent customer service.
A strong brand depends on unforgettable experiences across every channel, whether the customer prefers to shop in-store, shop online, or click-and-collect. Fulfilling these customer needs in an effective and convenient manner is dependent on integrated solutions across the retail technology ecosystem to enable maximum customer engagement and satisfaction across every channel, as well as providing efficient workflows for staff.
More customer data is generated hour-by-hour than ever before, which offers retailers rich opportunities to better understand customer behaviour. This can then be used to ensure knowledgeable staff are equipped with everything they need to provide a seamless experience and welcoming ambience through personalised touchpoints.
As customers expect an increasingly high level of social responsibility from retailers, the ability to offer them complete peace of mind in this area is essential. By implementing zero-touch solutions and significantly reducing energy usage through Cloud transformation and green data centre technology, you can ensure consumer confidence and help achieve your CSR goals.
With shoppers embracing mobile payments, and a higher amount of sensitive data shared on a daily basis than ever before, it’s crucial for your customers’ and organisation’s data to remain secure as you grow and diversify your offering, in order to strengthen your brand and build customer loyalty.
Our IT Solutions for Retail
In an evolving, increasingly complex threat landscape, SD-WAN allows you to maintain full visibility and control of your network, without compromising the performance and availability of critical applications and services across all sites.
LAN & Wi-Fi
LAN & Wi-Fi
With customers now expecting seamless Wi-Fi access as standard, we offer a fully managed LAN & Wi-Fi solution, with seamless deployment, maximum availability, and intelligent connectivity across every site.
Expert support throughout even the most complex Cloud transformation projects, opening the door to true data-driven decision making, AI, and machine learning. With this in place, deep customer insights drive new cost savings and service improvements, combined with the ability to effortlessly scale in response to regular seasonal peaks or unexpected shifts in the marketplace, leading to tangible savings that can be passed on to your customers..
Contact Centre as-a-Service
Contact Centre as-a-Service
With the modern contact centre being many customers’ first point of contact, we offer a true omni-channel, Cloud-based solution that seamlessly integrates with MS Teams, enabling exceptional customer service and maximising the number of first-time resolutions.
Inspiring brand loyalty through digital transformation
Exponential-e’s digital transformation solutions for the Retail sector are flexible, scalable, and designed to put the customer at the centre of everything, ensuring they enjoy a consistently world-class experience throughout every visit, at every location in which you are active. Working closely with you, we bring together technology, people, and processes in a way that complements the dynamic nature of the retail sector and your customers’ evolving expectations, effortlessly accommodating seasonal peaks and market shifts to ensure shoppers enjoy the best possible pricing and truly personalised experiences - all while maintaining full visibility and cost control.
Our Retail Partner Ecosystem
Across the sector, there are a wide range of innovative applications and solutions which are contributing to efficiencies, an improved customer experience and, as a result, brand loyalty. From the basics of tracking assets to the more advanced AI technologies which can measure behaviours and utilise digital signage to display tailored messaging for shoppers.
Our expansive eco-system with a wide range of reputable partners across the Retail sector enables us to grow with your organisation and supports a truly integrated approach to digital transformation.
I Want it …Now
Ship from Store - Store Pickup
Next day vs Same day
Brand & Loyalty
Eager to try new things
Creating One to One Connections
Allowing real-time pricing adjustments
Best price Always
Pay with convenience
We are a privately-owned British company that has always made the customer experience a critical priority in everything we do - as demonstrated by our industry-leading NPS score, updated live on our website. This is the basis of our company culture and informs every aspect of our work across the UK’s Retail sector, supported by our self-owned, business only network. Working with Exponential-e, you will be assigned a dedicated account manager, who will act as a single point of contact, and provide the same standard of hands-on, personal support you offer your own customers.
With our strong customer-centric ethos, we have established longstanding partnerships with numerous leaders across the UK’s Retail sector, not only helping them optimise their day-to-day operations and fulfil their compliance obligations, but also identifying and implementing new ways of engaging with their customers and strengthening their brand reputation.
Real-life examples of technological innovation across the UK’s Retail sector.
A global high street travel retailer with 1,300 stores worldwide
This client’s massive retail network is made possible by Exponential-e.
We enable the client to grow and respond flexibly to changes in customer demand. And, through ongoing management of services and projects, we support both numerous changes to service requirements and the rapid deployment of new sites in the UK and overseas.
The largest fast-fit retailer and wholesaler of tyres in the UK, with approximately 800 retail centres and 14 warehouses
This client wanted to gain control and visibility of its network, to improve resilience and reliability, and to protect client data against security risks.
We simplified and aligned the client’s complex array of services and suppliers into a single, unified and fully managed Network and Colocation infrastructure solution.
We enabled the client to future-proof their infrastructure, and to further explore commercial and market positioning benefits of Cloud-based technology.
A complete digital transformation for a fixture of UK highstreets
Exponential-e designed and delivered an end-to-end digital transformation project for a global coffee chain, providing resilient, scalable connectivity, in-store telephony, and an agile Software-Defined WAN solution, ensuring critical applications would be readily available to staff at every store across the country. This included management of multiple vendors, and hands-on support for the entire infrastructure, for complete peace of mind.
Read our latest retail blogs
When you engage Exponential-e as your IT Managed Service Provider, you enjoy a seamless, stress-free digital transformation journey, where every step is tailored to your long-term goals and the specific demands of your sector, helping drive new innovations and ongoing business growth.
To find out more, click here and tell us a bit about yourself to access a personalised brochure, setting out exactly how we can help you overcome your unique challenges.