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Live NPS
BlogContact Centre as a Service (CCaaS) Solutions
Peace of Mind as a Service from Exponential-e
We understand the importance of an agile Contact Centre to your customers.
That's why we go the extra mile to deliver a customer contact strategy that results in exceptional customer experiences and enhances your brand reputation.
In case of the unexpected, you need to be ready to respond at all times.
We’re passionate about customer service
Live NPS score.
Industry average: 17
Be ready to:
Empower Employees
- By deploying remote / home agents
- Through personal performance reports
- Using motivational / coaching tools
- By collaborating with colleagues using Microsoft Teams
Engage with Customers
- Through Omni Channel Service
- Through self service / AI
- Using live customer feedback
- Using intelligent routing
Supercharge Managers
- With cross-channel customer journeys
- With automated KPI scoring
- With automated sentiment analysis
- With automated feedback escalation
Accelerate IT
- With cloud solutions
- With secure solutions all the way to the home
- With the power of our business-only, layer 2, VPLS network
- With voice quality through Microsoft Teams
How we deliver Peace of Mind
Supporting you through your journey
Our Products
- Voice Only
- Hunt Groups
- Basic ACD
- Dashboards
- Call Analytics
- Advanced ACD
- Agent Console
- Web Chat
- Email Queues
- Twitter Queues
- Wall Boards
- Analytics
- CRM Integration
- Advanced ACD
- Web Chat
- Email Queues
- Social Media
- Wall Boards
- Analytics
- CRM Integration
- AI Chat Bots
- Advanced ACD / AI
- All Media Channels
- Wall Boards
- Auto Dialler
- Workforce
- CRM Integration
- Native Intelligent IVR
- Custom Integrations
Our Technology Partners
This exclusive report - created in collaboration with ContactBabel, the contact centre specialists - explores the impact of the new hybrid working model on the productivity and wellbeing of contact centre agents, and how this, in turn, affects the customer experience, as well as the ongoing challenge of cyber security. Drawing on data gathered from 51 organisations across the UK, this report provides powerful, actionable insights that will help make your contact centre a vital part of your wider customer contact strategy.
Read our latest Contact Centre blogs
Talk to one of our specialists
Fill out the form and we'll get back to you as soon as possible.
If you are looking for technical support please, contact our Support team on: 0845 230 6001
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Talk to one of our specialists
Fill out the form and we'll get back to you as soon as possible.
If you are looking for technical support, please contact our Support team on: 0845 230 6001
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View our privacy policy.
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