Contact Centre Solutions

Peace of Mind as a service for Contact Centre solutions

We understand the importance of an agile Contact Centre to your customers. That's why we go the extra mile to deliver a customer contact strategy that results in exceptional customer experiences and enhances your brand reputation.

In case of the unexpected, you need to be ready to respond at all times.

We’re passionate about customer service

Live NPS score.
Industry average: 17

Exponential-e: Best Cloud Communications Provider at the 2020 UC Awards

Be ready to:

Empower Employees
  • By deploying remote / home agents
  • Through personal performance reports
  • Using motivational / coaching tools
  • By collaborating with colleagues using Microsoft Teams
Engage with Customers
  • Through Omni Channel Service​
  • Through self service / AI
  • Using live customer feedback​
  • Using intelligent routing​
Supercharge Managers
  • With cross-channel customer journeys
  • With automated KPI scoring
  • With automated sentiment analysis
  • With automated feedback escalation
Accelerate IT
  • With cloud solutions
  • With secure solutions all the way to the home
  • With the power of our business-only, layer 2, VPLS network
  • With voice quality through Microsoft Teams

How we deliver Peace of Mind

We deliver Peace of mind to the your key stakeholders through our advanced cloud contact centre solutions, super-fast, super-resilient network, high voice quality through Microsoft Teams, and end-to-end security all the way to the home, backed by our commitment to service excellence and team of consultants.
We deliver Peace of mind to the your key stakeholders through our advanced cloud contact centre solutions, super-fast, super-resilient network, high voice quality through Microsoft Teams, and end-to-end security all the way to the home, backed by our commitment to service excellence and team of consultants.

Supporting you through your journey

Exponential-e: Best Cloud Communications Provider at the 2020 UC Awards
We go the extra-mile to help you on your journey from initial consultation to seamless (and timely) delivery of services to a 24 / 7 x 365 UK Service Desk, all underpinned by a fully managed service model.

Our Products

As your trusted Contact Centre service provider, we work with a range of leading Contact Centre vendors to offer a choice of 'best of breed' solutions, fully vetted and accredited by our own partner ecosystem.
Informal Call Centre
  • Voice Only
  • Hunt Groups
  • Basic ACD
  • Dashboards
  • Call Analytics
Omni Channel Lite
  • Advanced ACD
  • Agent Console
  • Web Chat
  • Email Queues
  • Twitter Queues
  • Wall Boards
  • Analytics
  • CRM Integration
Full Omni Channel
  • Advanced ACD
  • Web Chat
  • Email Queues
  • Social Media
  • Wall Boards
  • Analytics
  • CRM Integration
  • AI Chat Bots
Click here for more information about our CCaaS solution.
Complex Omni Channel
  • Advanced ACD / AI
  • All Media Channels
  • Wall Boards
  • Auto Dialler
  • Workforce
  • CRM Integration
  • Native Intelligent IVR
  • Custom Integrations

Our Technology Partners

broadsoft-logo.png

Read our latest UCC blogs

Microsoft Teams has been in the ascension for some time now, rising exponentially in popularity throughout 2020, to the point it is now the default internal communications tool for many organisations,...
Now more than ever, effective collaboration and communication are the keys to success. Throughout 2020, we saw a widespread shift in how we interact with each other, both in and out of work, and how w...
With the flexible office model slowly but surely supplanting the traditional working environments in favour of dynamic co-working spaces for a number of years now, we have seen many organisations reco...

Our Customers

Talk to one of our specialists

Fill out the form and we'll get back to you as soon as possible.

If you are looking for technical support please, contact our Support team on: 0845 230 6001

 

Talk to one of our specialists

Fill out the form and we'll get back to you as soon as possible.

If you are looking for technical support, please contact our Support team on: 0845 230 6001

100% Privacy Guaranteed. Click here for our privacy policy.

100% Privacy Guaranteed. Click here for our privacy policy.

Click here to find out more about all of Exponential-e's accreditations.

© 2021 Exponential-e Ltd. Reg. No. 04499567, Reg. Address:100 Leman Street, London E1 8EU