Contact Centre Solutions
Peace of Mind as a service for Contact Centre solutions
We understand the importance of an agile Contact Centre to your customers. That's why we go the extra mile to deliver a customer contact strategy that results in exceptional customer experiences and enhances your brand reputation.
In case of the unexpected, you need to be ready to respond at all times.
We’re passionate about customer service
Live NPS score.
Industry average: 17
Be ready to:
- By deploying remote / home agents
- Through personal performance reports
- Using motivational / coaching tools
- By collaborating with colleagues using Microsoft Teams
Engage with Customers
- Through Omni Channel Service
- Through self service / AI
- Using live customer feedback
- Using intelligent routing
- With cross-channel customer journeys
- With automated KPI scoring
- With automated sentiment analysis
- With automated feedback escalation
- With cloud solutions
- With secure solutions all the way to the home
- With the power of our business-only, layer 2, VPLS network
- With voice quality through Microsoft Teams
How we deliver Peace of Mind
We deliver Peace of mind to the your key stakeholders through our advanced cloud contact centre solutions, super-fast, super-resilient network, high voice quality through Microsoft Teams, and end-to-end security all the way to the home, backed by our commitment to service excellence and team of consultants.
Supporting you through your journey
We go the extra-mile to help you on your journey from initial consultation to seamless (and timely) delivery of services to a 24 / 7 x 365 UK Service Desk, all underpinned by a fully managed service model.
As your trusted Contact Centre service provider, we work with a range of leading Contact Centre vendors to offer a choice of 'best of breed' solutions, fully vetted and accredited by our own partner ecosystem.
Informal Call Centre
- Voice Only
- Hunt Groups
- Basic ACD
- Call Analytics
Omni Channel Lite
- Advanced ACD
- Agent Console
- Web Chat
- Email Queues
- Twitter Queues
- Wall Boards
- CRM Integration
Complex Omni Channel
- Advanced ACD / AI
- All Media Channels
- Wall Boards
- Auto Dialler
- CRM Integration
- Native Intelligent IVR
- Custom Integrations
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If you are looking for technical support please, contact our Support team on: 0845 230 6001