Sales: 0845 470 4001 | Support: 0845 230 6001 | Contact Form | NPS

Exponential-e & Atlas Hotels Case Study

blog-header-exponential-e-atlas-hotel_20250509-141052_1

About Atlas Hotels

Atlas Hotels is the largest European franchise of Holiday Inn Express, operating 60 hotels across key business and leisure destinations in the UK, and one in Dresden, Germany. With over 20 years' experience in the hospitality sector, Atlas Hotels manages a diverse portfolio of 7,555 hotel rooms, providing business and leisure travellers with unparalleled service and comfort.
The Challenge

Atlas' guests expect the highest quality internet connectivity in their rooms, particularly business travellers who depend on access to critical online services. This placed considerable demands on the resilience of their network and the available bandwidth, with little consistency in the available speeds at different sites.

At the same time, as Atlas' continued its expansion into new locations, seamless cross-site communication and collaboration between staff had become an essential part of its day-to-day operations. However, the Property Management System (PMS) still utilised on-site legacy servers, which increasingly limited the performance and availability of this critical platform, leading to multiple challenges around resource management and operational efficiency.

Atlas Hotels therefore sought to consolidate the disparate network solutions across its various sites under a single supplier. The aim was a unified, 'always-on' infrastructure that would provide seamless, secure, and highly available connectivity for both staff and guests, helping maintain the world-class service quality on which Atlas had built its reputation.

In addition to this foundational connectivity, the digital transformation initiative would also involve a full transition to a modern Cloud environment that would optimise the performance and availability of the PMS, while enhancing scalability and cost control as Atlas continued to expand its portfolio of sites and the range of services it offered its guests.

The Solution

Having a single supplier for a project of this scale is so important. The team at Exponential-e weren't just on hand throughout each phase, ensuring we were able to hit our targets on time and to budget, but they have always been just a call away if we have any concerns. They have also offered invaluable input into ways we can further optimise our guest experience and broaden our range of services.

Ben Otton, IT Manager, Atlas Hotel

Once the project specifications had been defined and agreed upon, Exponential-e worked closely with Atlas Hotels' IT teams at both the head office and various hotel locations across the UK, under the direction of a dedicated Exponential-e project manager, ensuring that their specific needs were met at every stage of the implementation.

The first phase of the project focused on the deployment of highly resilient, 1Gb connectivity across all 60 Atlas Hotels locations, leveraging Exponential-e's own enterprise-class network to ensure consistent quality and availability for all guests and staff, with built-in redundancy to ensure 24/7 availability and minimal downtime. This resulted in double the available internet speeds at multiple sites, particularly those still reliant on legacy connectivity.

The second phase focused on migrating the legacy on-site infrastructure to a secure, highly available private Cloud, configured with end-to-end encryption and advanced firewall protection to guarantee the integrity of guests' data. By moving virtualised servers and workloads into this new environment, the resulting improvements in performance, scalability, and the availability of critical systems – particularly the central PMS – allowed for more efficient resource management, freeing staff to focus on the guest experience.

The entire migration process was completed in six months, with minimal disruption to Atlas' day-to-day operations. For additional levels of resilience, a robust disaster recovery plan was put in place, ensuring business continuity would always be maintained in the event of a system failure or data loss.

The partnership between Exponential-e and Atlas Hotels continues to evolve, with plans already in place to further enhance the guest experience through the application of new technologies. This includes implementing the next generation of interconnected meeting and event spaces at all 60 sites, incorporating advanced AV systems, platforms for simplified booking, and high-performance video conferencing.

With this successful transformation, Atlas Hotels now has a robust, high-performance, and secure digital foundation in place, which will support their ongoing growth and operational excellence. As more locations are added to the Atlas portfolio, Exponential-e will continue to expand and optimise the network infrastructure, ensuring all guests and staff continue to enjoy the highest quality connectivity and new opportunities for improvement can be identified and acted upon.

Solution Benefits

  • Highly resilient 1Gb connectivity available for staff and guests at all 60 Atlas sites across the UK and beyond, encompassing 7,555 hotel rooms

  • Improved communication and collaboration between dispersed staff, with optimal performance and availability for the central PMS

  • A seamless migration to a highly secure private Cloud environment, with in-built redundancy and robust disaster recovery systems minimising the risk of downtime

  • Effortless scalability and potential for future upgrades, supporting Atlas Hotels' ongoing growth and the adoption of emerging technologies
  75 Hits

Fuller Smith & Turner PLC

Fuller Smith & Turner PLC Satament

Customer Summary

From: Gerry Cullen, Server & Network Supervisor 

In 1845, partnership papers between Fuller, Smith and Turner were officially signed - marking the start of something very special for London's pub and beer scene.

However, the Fuller's story had been brewing long before then.

In the late 1600s Thomas Mawson laid the foundations for a major brewing enterprise by buying The George public house in Chiswick and two adjoining cottages for £70, then later snapping up the brewhouse in Bedford House on Chiswick Mall too.

Throughout its history, Fuller's has continued to build an enviable estate of premium pubs and hotels that today numbers around 400.

Fuller's have been a customer of Exponential-e since 2022.

How does the solution / technology / service (use the most appropriate) Exponential-e provide benefit your organisation and your customers?

We benefit very highly of the network redundancy we have in place with Exponential-e, it allows our business to remain connected so that all of our managed pubs and hotels can trade and take payments

What qualities do you believe are important in a technology partner?

I think reliable and expertise and experience are key, which the team at Exponential-e have vast quantities of this

How do you see the future of your partnership with Exponential-e evolving?

I would say there is a potential in growth of perhaps taking on other products/services

Could you share a "stand-out" moment where Exponential-e excelled?

I would say the standout moment was the really sharp turn around of the support desk and them excelling in responding to any tickets we logged around circuits being down.

Are there any individuals at Exponential-e you feel consistently go above and beyond?

Ben Eustace and Terence Duff and Guled Omar

  402 Hits

Carlson Rezidor Hotel Group

Carlson-Rezidor-Transforming-guest-experience-with-UKs-first-national-roll-out-of-high-speed-Internet

Transforming guest experience with UK's first national roll-out of high-speed Internet. Service improved with Internet connection speeds of up to 100 Mbps

About Carlson Rezidor Hotel Group

The Rezidor Hotel Group is one of the fastest growing hotel companies worldwide and a member of the Carlson Rezidor Hotel Group, one of the world's ten largest hotel groups.

Rezidor features a portfolio of more than 435 hotels in operation and under development with over 95,000 rooms in 71 countries.

The decision to use Exponential-e's technology across our UK operations was the result of a stringent tender process. Ultimately its ability to provide us with a wholly owned, 100GigE core Network as well as its understanding of designing a solution which is as important to our brand as the quality of beds, made it the stand out candidate. In today's world, where highly complex software-as-a-service applications plays a vital role in the day to day running of our hotels, having a resilient Internet connection to support them is vital to our ongoing success

Chris Webb - Regional Purchasing Manager


A comprehensive overview of digital transformation for the entire Hospitality & Leisure sector

01  Maintaining the human touch while offering stress-free, contactless stays, from booking to checkout.

02  Accessing new revenue streams through sophisticated data analytics and tailored, omnichannel marketing.

03  Delivering exceptional experiences that turn one-off guests into loyal, repeat customers and help drive brand visibility.

  8404 Hits

Montcalm Hotel

Montcalm-Hotel-1st-UK-hotel-to-boast-10Gig-capacity

Working with Exponential-e they have now become the 1st UK hotel to boast 10Gig capacity.

About Montcalm Hotel

From the West End to the City, and beyond to trend-setting Shoreditch, The Montcalm Luxury Hotels echo the unique fusion of heritage and cutting edge that defines London itself.

Every Montcalm property is unique and is situated near iconic London landmarks. Lavished with breathtaking suites, award-winning restaurants and exquisite event spaces, each property has been designed by renowned architects to capture each hotel's unique location and character.

With acclaimed restaurants and bars, state-of-the-art spas, intelligent technology and advanced business facilities, the Montcalm experience epitomises next generation London luxury.

Solution 

Using its wholly owned Network, Exponential-e is delivering a Wide Area Network (WAN) that connects all 18 sites in The Montcalm Hotel Luxury Hotels. The Royal London House by Montcalm Finsbury Square London site has 10 Gig Network capacity, which ensures the hotel has the agility to quickly share information and can respond to customer demands. In line with this, the WAN will be combined with High Bandwidth Internet that is delivered using a single piece of Fibre to offer clients a scalable Internet connection. Being able to provide Bandwidth to different areas of the hotel from a supplier they trust, was a high priority for Montcalm. The high-capacity, low latency Bandwidth will ensure that the flagship hotel has the flexibility to cope with peaks in Network usage to meet the needs of its guests, events and business processes.

In an industry that competes on exceeding expectations, delivering a powerful Internet Connection is key to meeting the demands of its hyper-connected guests. The scalable infrastructure will allow The Montcalm Luxury Hotels to portion off a dedicated section of its Bandwidth for operations. In addition, since all services sit on the clean side of the Firewall, the hotel can be reassured that it is offering customers a Secure Network that is compliant with PCI DSS regulations and safely delivers customer data.

Upon implementation, The Royal London House by Montcalm Finsbury Square became the first in the UK to boast 10Gig Capacity, both up and down. "We now have Connectivity that is on a par with large media organisations or broadcasters, which is unheard of in the UK" explained a spokesperson at The Montcalm London Marble Arch. "Exponential-e provides us with visibility into the level of Internet traffic running over our Network so that we have the flexibility to scale Bandwidth up or down to reflect the facilities that our guests are using and the number of applications running over our Network. For example, when we have conferences, video calls and live demos happening simultaneously, then Bandwidth can be instantly scaled to meet demand whilst ensuring that all hotel guests benefit from a rich user experience".

With 24/7 x 365 support provided by Exponential-e, alongside a dedicated sales team, the implementation of the service was managed by Exponential-e from beginning to end. The Montcalm Luxury Hotels are now looking to implement the Exponential-e Network and infrastructure across six more hotels, including their newly launched Shoreditch property.

Solution benefits

  • There were a number of benefits experienced by The Montcalm Luxury Hotels through their transition to Exponential-e and the implementation of their service.
  • The Montcalm brand prides itself on offering a superior guest experience, while consistently exceeding expectations. Its primary focus, and one for the industry as a whole, is to deliver service excellence. The improved Network and connectivity within the hotel does just that. With a superfast, powerful internet connection, which is considered by guests just as important as a clean bedroom or the ideal location, the improvements to this service will ensure a premium guest experience and excellent customer satisfaction levels.
  • The Montcalm Luxury Hotels can also now look to receive increased revenue for events, due to improved bandwidth capacity which enables the business to use their venue for higher intensity events that they may have not been able to accommodate previously.
  • The flexible solution Exponential-e provides means that Montcalm can quickly and easily allocate bandwidth across the property, with the opportunity to access further services in the future down the same single pipe.
  • Making future evolution even easier than ever before.

 Challenges

With some of the most recognised luxury boutique hotels in the capital, The Montcalm Luxury Hotels are known for their premium customer experience across their 5* hotels.

With 250 rooms at their Finsbury Square location, The Montcalm Luxury Hotels were looking to improve their technology and Connectivity throughout the building.

The Montcalm Luxury Hotels are recognised as technology leaders within the industry, and their Network Connection.

With changing demands, both within the industry and guest expectations, a reliable, superfast Internet Connection and Network were essential for The Royal London House by Montcalm Finsbury Square London City. They needed to be sure that the new service would withstand high usage peaks at events, alongside that of guests and employees. Having a service that could scale and be flexible was a key driver for the project.

After rigorous assessment of the market, The Montcalm Luxury Hotels selected Exponential-e as their preferred supplier. In July 2014 they signed and the implementation of the service began.

Features

  • Improved guest and customer experience.
  • Increased revenue for events.
  • Highly flexible solution.
  • Dedicated and scalable bandwidth.
  • Ability to access further services through single pipe.


Whatever your star rating, its still all about customer experience and service is at the heart of the hotel industry. Ensuring guests are catered for 24 x 7 means facilities need to be fully accessible. This includes access to fast Internet, HDTV and state-of-the-art guest systems. Download our Hotels booklet for more information on the solutions we can offer the industry.

We now have Connectivity that is on a par with large media organisations or broadcasters, which is unheard of in the UK. Exponential-e provides us with visibility into the level of Internet traffic running over our Network so that we have the flexibility to scale Bandwidth up or down to reflect the facilities that our guests are using and the number of applications running over our Network. For example, when we have conferences, video calls and live demos happening simultaneously, then Bandwidth can be instantly scaled to meet demand whilst ensuring that all hotel guests benefit from a rich user experience.

Montcalm Hotel


A comprehensive overview of digital transformation for the entire Hospitality & Leisure sector

01  Maintaining the human touch while offering stress-free, contactless stays, from booking to checkout.

02  Accessing new revenue streams through sophisticated data analytics and tailored, omnichannel marketing.

03  Delivering exceptional experiences that turn one-off guests into loyal, repeat customers and help drive brand visibility.

  8640 Hits

Apex Hotels

Hotel-Providing-the-technology-backbone-for-luxury-hotels-across-the-UK
  7948 Hits