Our Accreditations & Awards
We are delighted that the BSI selected Exponential-e to represent the embodiment of a resilient organisation, out of thousands of organisations they work with.
We work hard to maintain our ISO accreditations, and are regularly audited by the BSI to ensure we continue to offer the best service to our customers.
ISO 14001:2015 - Environmental Management
Certificate number: EMS 648194
Achievement of the ISO 14001:2015 Environmental Management Standard, is based on the company' ability to reduce costs in waste, recycling and consumption, as well as manage environmental risks. This certification will help Exponential-e's long-term commitment to reducing its environmental impact - putting sustainability at the heart of the business.
ISO 50000:2011 - Energy Management
Certificate number: ENMS 643352
Attainment of ISO 50000:2011 Energy Management Standard demonstrates Exponential-e’s commitment to energy efficiency across the business by raising employee awareness and working towards a more secure long-term energy supply. It also ensures Exponential-e’s compliance with the Environment Agency’s Energy Savings Opportunity Scheme (ESOS). Examples of Exponential-e’s energy and environmental initiatives include installation of 30,000 motion sensors across its offices that manage light usage, and the replacement of all its plasma screens with more environmentally-friendly LEDs, which hold A+ ratings.
ISO CSA STAR - Cloud Security
Certificate number: STAR 607341
Exponential-e is the first European CSP's to achieve CSA Star Certification from BSI. This certification is a rigorous third party independent assessment of the security of a Cloud service provider. Holding this certification enhances our commitment to ISO 27001: 2005. It provides our customers with the extra confidence that their data is fully protected by improving transparency and assurance within the Exponential-e Cloud.
ISO 9001:2015 - Quality Management Systems
Certificate number: FS 545046
ISO 9001:2015 is a global quality management standard which establishes an organisation's quality management system (QMS). This standard demonstrates our commitment to quality and customer satisfaction, as well as continuously improving operations.
ISO 27001:2013 - Information Security Management System
Certificate number: IS 545047
The ISO 27001:2013 certification specifies requirements for the implementation of security controls customised to the needs of an organisation's Information Security Management System. The certification highlights our ability to select and implement adequate and appropriate security controls to protect company information assets.
ISO 20000-1:2018 - Service Management
Certificate number: ITMS 562540
ISO 20000 is an international IT service management standard which enables IT organisations to ensure that their IT service management processes are aligned both with the needs of the business and with international best practice. This standard recognises our capability to meet customer requirements and create frameworks for independent assessment.
ISO 22301:2012 - Business Continuity Management System
Certificate number: BCMS 607342
Enables us to develop a best practice approach for reducing disruptions when continued operation is vital. With our ISO 22301 - BCMS certification, not only will we be able to prepare for, respond to and recover from any incident that causes serious disruption to our business, but we will also endeavour to ensure that our customers are not impacted.
BS 10012 - 2017 Data protection
Certificate number: PIMS 686040
One of the UK’s first 4 organisations to achieve this certification, which demonstrates that we are proactively protecting data and managing personal information securely and effectively. This certification supports our information governance strategy, helping us respond to immediate and future regulatory, legal, risk and operational requirements.
The CCA Global Standard
The CCA Global Standard is a globally-recognised accreditation that acknowledges excellence in organisations’ customer service strategies, in order to develop a high standard of customer experience across all sectors, all over the world. The assessment process looks closely at a number of areas, including managing the transition to new working models, agent wellbeing, monitoring and analytics, and the overall customer journey.
ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical framework for identifying, planning, delivering and supporting IT services to the business. The qualification which is held by Exponential-e's Service Desk and Service Management employees highlights our dedication to customer service excellence.
Our Technology Partner Accreditations
Exponential-e works on a continual basis with key technology partners to uphold competencies for our solutions, managed services and sales training. Below is a selection of our accreditations, for more information about all of our technology partners contact one of our team today.
Best Cloud Communications Provider
at the 2020 UC Awards
Exponential-e was awarded Best Cloud Communications Provider at the 2020 UC Awards for our work ensuring healthcare organisations across South-East London could continue providing a high standard of care in the midst of COVID-19.
European Business Awards
We have been named a National Champion in the European Business Awards for The UKTI Award for Innovation. With entrants from across the EU we are delighted to have been selected to represent the UK with this title. Innovation is one of the core components of Exponential-e and so to be recognised for this is a huge achievement.