Our Accreditations & Awards

ISO 14001:2015 - Environmental Management

Certificate number: EMS 648194

Achievement of the ISO 14001:2015 Environmental Management Standard, is based on the company' ability to reduce costs in waste, recycling and consumption, as well as manage environmental risks. This certification will help Exponential-e's long-term commitment to reducing its environmental impact - putting sustainability at the heart of the business.

ISO 50000:2011 - Energy Management

Certificate number: ENMS 643352

Attainment of ISO 50000:2011 Energy Management Standard demonstrates Exponential-e’s commitment to energy efficiency across the business by raising employee awareness and working towards a more secure long-term energy supply. It also ensures Exponential-e’s compliance with the Environment Agency’s Energy Savings Opportunity Scheme (ESOS). Examples of Exponential-e’s energy and environmental initiatives include installation of 30,000 motion sensors across its offices that manage light usage, and the replacement of all its plasma screens with more environmentally-friendly LEDs, which hold A+ ratings.

ISO CSA STAR - Cloud Security

Certificate number: STAR 607341

Exponential-e is the first European CSP's to achieve CSA Star Certification from BSI. This certification is a rigorous third party independent assessment of the security of a Cloud service provider. Holding this certification enhances our commitment to ISO 27001: 2005. It provides our customers with the extra confidence that their data is fully protected by improving transparency and assurance within the Exponential-e Cloud.

ISO 9001:2015 - Quality Management Systems

Certificate number: FS 545046

ISO 9001:2015 is a global quality management standard which establishes an organisation's quality management system (QMS). This standard demonstrates our commitment to quality and customer satisfaction, as well as continuously improving operations.

ISO 27001:2013 - Information Security Management System

Certificate number: IS 545047

The ISO 27001:2013 certification specifies requirements for the implementation of security controls customised to the needs of an organisation's Information Security Management System. The certification highlights our ability to select and implement adequate and appropriate security controls to protect company information assets.

ISO 20000-1:2018 - Service Management

Certificate number: ITMS 562540

ISO 20000 is an international IT service management standard which enables IT organisations to ensure that their IT service management processes are aligned both with the needs of the business and with international best practice. This standard recognises our capability to meet customer requirements and create frameworks for independent assessment.

ISO 22301:2012 - Business Continuity Management System

Certificate number: BCMS 607342

Enables us to develop a best practice approach for reducing disruptions when continued operation is vital. With our ISO 22301 - BCMS certification, not only will we be able to prepare for, respond to and recover from any incident that causes serious disruption to our business, but we will also endeavour to ensure that our customers are not impacted.

BS 10012 - 2017 Data protection

Certificate number: PIMS 686040

One of the UK’s first 4 organisations to achieve this certification, which demonstrates that we are proactively protecting data and managing personal information securely and effectively. This certification supports our information governance strategy, helping us respond to immediate and future regulatory, legal, risk and operational requirements.

ISO 27017 - Security Controls for Cloud Services

Dun & Bradstreet 1 Rating

The D&B Rating provides a quick and clear indication of the credit-worthiness of an organisation. Exponential-e has attained the highest possible level of credit worthiness as a 'D&B Rating 1' company

The CCA Global Standard

The CCA Global Standard is a globally-recognised accreditation that acknowledges excellence in organisations’ customer service strategies, in order to develop a high standard of customer experience across all sectors, all over the world. The assessment process looks closely at a number of areas, including managing the transition to new working models, agent wellbeing, monitoring and analytics, and the overall customer journey.

ITIL

ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical framework for identifying, planning, delivering and supporting IT services to the business. The qualification which is held by Exponential-e's Service Desk and Service Management employees highlights our dedication to customer service excellence.

PRINCE2

PRINCE2 is a de facto process-based method for effective project management. Exponential-e's Project Managers are PRINCE2 qualified and follow best practice guidance on project management –ensuring all customers receive exceptional project management.