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Don’t go Soft: The Case for Teams Direct Routing

Now more than ever, effective collaboration and communication are the keys to success. Throughout 2020, we saw a widespread shift in how we interact with each other, both in and out of work, and how we stay connected to our colleagues and customers. Just consider the following:
Exponential-e

Creating new workspaces for the distributed workforce’s ‘liquid footprint’

With the flexible office model slowly but surely supplanting the traditional working environments in favour of dynamic co-working spaces for a number of years now, we have seen many organisations reconsider the way they think about commercial real estate.
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IT infrastructure for the UK media sector

The media sector is amongst the most dynamic and rapidly evolving in the UK, with audiences consuming higher volumes of content than ever before, across a tremendous range of platforms. This means its IT infrastructure must reflect that, ensuring dat...
The past year has challenged the UK's education sector in ways that would previously have been inconceivable, with children learning from home the majority of the time since March.
The way the hospitality & leisure industry interacts with guests is constantly evolving, with cutting-edge technology offering new channels for everything from making bookings, to checking in, ordering additional services and entertainment, and b...
The UK's housing industry must contend with a number of singular challenges, as they ensure they remain efficient, scalable and profitable, while still keep the wellbeing of their tenants at the centre of everything.
Like many organisations throughout 2020, professional associations have been forced to dramatically reconsider how they interact with both current and potential members, in light of social distancing requirements and the move towards a distributed workforce.
At first glance, 2020 was the year organisations in both the public and private sectors wholeheartedly embraced Unified Communications (UC), in direct response to the challenges presented by COVID-19. However, while we certainly saw a surge in uptake...
A common perception of contact centres is that their callers - be they customers, patients or end users - only contact them if something is wrong. Nonetheless, throughout 2020, we have seen this underrated (but nonetheless essential) part o...
Any organisation delivering professional services of any sort - from architecture and accountancy to engineering or recruitment - relies on its IT infrastructure to maximise employee performance, engage with customers, and deliver exception...
2020 has proven a challenging time for the global hospitality sector. As with virtually every industry impacted by COVID-19, the sector has been forced to completely re-evaluate the way it delivers its services, in order to comply with government regulations and - most importantly - guarantee the continued safety of both guests and staff.
Technology is omnipresent in young people's lives and is opening up new channels of learning across the education sector, with pupils, students and staff utilising Cloud and video calling platforms both in and out of the classroom. At the same time, ...
No matter how sure you are that your network is secure, you may still be at risk of cyberattacks. It's no exaggeration Cybercriminals are constantly working to stay one step ahead of organisations and security professionals, exploiting any vulnerability they can in even the most sophisticated systems.
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