Cary Duffy

The Future of CX in Retail - Expert Opinion: An Interview with Manuela Pifani

Manuela is the founder of the CX consultancy CXellence and has been working with prominent organisations across private and public sectors to help them improve their customer experience focus and capabilities (www.cxellence.com).She is a multi-a...
Exponential-e

Making sense of the Cloud-buzz: what quick wins are available to establish Business and Security value?

On Thursday 25th April, Exponential-e held a Financial Services and Insurance roundtable event at 'M Restaurant' in Victoria, London. The event brought together leading figures from these two sectors to share their experience of Cloud adoption and th...
Exponential-e

What kicked off at the Exponential-e Channel Charity Cup

A few weeks ahead of the Champion's League mania, we hosted our annual Channel Cup event, which saw nine teams competing in a 5-a-side football tournament at Crystal Palace's Selhurst Park homeground, all vying to be crowned the winner. Would early f...
As the Financial Services (FS) industry continues to adopt and leverage digital technologies to innovate and deliver customer-centric outcomes, there is also a major focus on inward change, on improving employee experience through streamlining, simplifying and consolidating platforms, infrastructure and processes. Of course, Digital Transformation comes with an abundance of risks. Some of these are already widely recognised and covered by the mainstream media, some are newly emerging, and others are as yet unknown.
While the improvement of IT management remains a goal for all enterprise IT teams, the true aim for IT departments today should be to simplify IT in order to drive business agility. Unfortunately, simplifying IT isn’t so simple.
In the face of globalisation, digitisation, and the entirely new business models that have followed the emergence of new and innovative services, the need for rapid change is being defined and set by customers and their expectations.
In the final instalment of this story of innovation and Cloud computing, it’s time to explore how a successful transformation strategy yields the best of both worlds -- that is to say, harnessing both Public Cloud and Private Cloud to create a fruitful Hybrid.
As IT teams look to assume the innovative role now expected of them, major challenges are being thrown up by changes in the business landscape. Following last week’s lessons from Darwin and Xerox on limitless innovation, it’s time for an education on enabling such innovation in all areas of business.
Saving money with SD-WAN (part three) Having debunked some of the myths surrounding SD-WAN’s money-saving properties in part one, and having provided some hypothetical examples of how it can actually save you money in part two, in the final part of t
When it comes to business strategy, nothing is certain except change. Darwinism – otherwise known as “survival of the fittest”, rather than merely the biggest – is as prevalent in the business world as in nature. Rather than the biggest businesses, only the most adaptable survive; as ever, history tells us as much.
Today, innovation in technology is changing the way digital media is consumed more quickly than ever before. Tech-savvy consumers are creating an ever-growing market for data-intensive HD and UHD content, consuming content online, on the move and on-demand.
New health secretary Matt Hancock has been beating the technology drum. As well as announcing that almost £500 million would be made available for technology, he's also asserted that the service needs more apps. However, it’s fair to wonder: is this the right avenue to funnel resources?
Saving money with SD-WAN (part two) "SD-WAN is an exciting, transformative technology that can do a lot of amazing things for your business – but it needs to be used correctly."
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