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Laying the foundation for a successful network transformation
Andrew Chant
SASE
Despite the numerous interconnected elements now involved in effective digital transformation, the network remains the foundation of everything, ensuring any investment in new technologies delivers the best possible ROI, and that teams at all levels are empowered to deliver their very best, 24 / 7. As such, the digital transformation journey must always begin with a full network transformation.
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Futureproofing Retail: Why tomorrow’s shopping experiences must all be built on the right digital foundation
Exponential-e
Company
Whether it's in person or online, the way we shop has changed forever. Seamless flows of customer data are powering truly personalised, interconnected shopping experiences, with retailers willing to embrace the change positioning themselves ahead of the competition and developing world-class, instantly recognisable brands.
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How well do you really know your contact centre operation?
Suzette Bouzane Meadows
Company
It's often said that "You don't know what you don't know". This is especially true in the modern contact centre, where a range of different customer interactions are taking place on a near-constant basis, across a growing range of different channels. It might be tempting for managers to assume that if they aren't having any problems presented to them, everything is running perfectly.
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Wherever you are in your network transformation journey, is it time to consider SASE?
Exponential-e
Security
From start-ups to global leaders, across the public and private sectors, organisations' ongoing growth and brand reputation rises or falls based on the quality of their networks. As a result, network transformation is a growing priority, with IT leaders looking to replace cumbersome legacy systems with flexible, scalable, and secure connections that support tomorrow's highly dynamic workflows.
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Always on, always available, and always secure: Rethinking IT at the edge
James Pearce
Hyperconverged Infrastructure
As organisations generate, manage, and store more data than ever before, it's not hard to see why the ongoing march of Cloud transformation shows no signs of slowing down. But for all the Cloud's advantages in terms of flexibility, scalability, and cost control, it is not suitable for every application.
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Leveraging pioneering SASE technology with Gartner’s 2024 Magic Quadrant™ Leader, Cato Networks
Exponential-e
Network
Secure Access Service Edge (SASE) is rapidly establishing itself as the solution of choice for the next generation of enterprise networks, where optimal control, visibility, and scalability are essential. In the first quarter of 2024 alone, the SASE market experienced a 23% surge, as more and more organisations began taking advantage of its capabilities.
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From Analogue to Digital and Beyond - The Potential Impact of AI on the UK’s Healthcare Services
Jonathan Bridges
Health
On the morning of 12th September 2024, the UK Health Secretary, Wes Streeting, pinpointed three 'big shifts' that would be required to transform the NHS: From hospital to community care From analogue to digital From treating sickness to preventing it
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When it comes to AI in the contact centre, the first steps are the most critical…
Suzette Bouzane Meadows
Contact Centre
Customer service is in the middle of a deeply transformative period. Regular readers of this blog will already be familiar with the role AI has to play in this journey, and the way technologies like machine learning and Natural Language Processing (NLP) are transforming the customer experience.
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'Big-game hunting' - Ransomware gangs are focusing on more lucrative attacks
Graham Cluley
Ransomware
2024 looks set to be the highest-grossing year yet for ransomware gangs, due - in no small part - to emboldened cybercriminals causing costly disruption at larger companies.The so-called 'big-game hunting' cyberattacks which target larger, higher-value organisations have contributed to US $459.8 million paid to cybercriminals in the six months of 2...
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Bringing the Data Centre into the Interconnected Age with Azure Managed Hyper-Converged Infrastructure
James Pearce
Azure HCI
The way organisations design, deploy, manage, and scale their IT infrastructure has changed in ways that would have been inconceivable just ten years ago.
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Preparing for DORA: What do these new regulations mean for finance and insurance firms?
Darren Boulter
Insurance
When it comes to insurance and financial services, the ability to offer clients peace of mind is the key to ensuring the sector's continued longevity. Cyberattacks are evolving in frequency and sophistication, with criminals selecting progressively more ambitious targets, and even minor IT outages, whether they're caused by human error or 'acts of God', will have a serious effect on firms' operations, negatively affecting both profitability and brand reputation. With this in mind, firms must reconsider the way they approach operational resilience, particularly regarding the way access rights for critical systems and data are managed.
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On-premises hosting vs. public Cloud. Is it time for a third way?
Rhodri Stone
Hyperconverged Infrastructure
Organisations' demands of their IT infrastructure continue to evolve at an unprecedented rate, with the drive for growth and innovation needing to be balanced against the need to maintain cost control, visibility, and - crucially, cyber security. Numerous solutions have emerged in response to these challenges, but one of the most pivotal questions organisations must answer is whether to host their critical data and applications on-site, or in the Cloud. Let's explore the respective advantages and disadvantages of both approaches, and then consider whether the increasing sophistication of modern workloads demand a new approach...