In just a few short years, the way we work has changed forever, with employees at all levels now working at home, in the office, and on the move, communicating and collaborating with customers and colleagues in ways that would have previously been inconceivable. However, as we have seen in recent months, with numerous high-profile cyber-attacks on corporate infrastructure, we can never allow ourselves to become complacent when it comes to the security of critical data. In other words, while we should certainly be ready to explore new models of working, the opportunities on offer must not blind us to potential cyber risks.
Let's consider, for example, the now ubiquitous Bring Your Own Device (BYOD) model…
The BYOD model simply means employees are allowed to utilise whichever devices they like for work purposes, utilising them to connect to corporate networks in and out of the office. While this concept has existed for some years now, the COVID-19 pandemic and the resulting lockdowns saw numerous organisations rush to implement the concept at scale, ensuring their employees could transition to remote working with minimal disruption.
While this was largely successful in terms of maintaining BAU as much as possible, in the years since lockdown, many organisations have found that these hastily implemented policies have introduced a number of challenges – some obvious, some less so – for internal IT teams.
These include:
- Allowing employees the freedom to use their
preferred devices without compromising the integrity of corporate
infrastructure
- Ensuring users' personal data is not inadvertently put at risk
- Maintaining full compliance with an evolving range of data protection regulations
- Ensuring a diverse range of devices and operating systems all receive the latest security updates as soon as they become available
- Ensuring corporate security policies are consistently enforced every time employees connect to the corporate network, without this requiring an impractical level of manual effort
All IT teams will already have systems and processes in place for asset management, ensuring corporate devices are kept secure throughout their lifespans and that users are equipped with whatever they need to best fulfil their roles. However, when employees are free to connect through whatever devices they like, control and visibility become increasingly difficult to maintain.
IT Service Management (ITSM) platforms must therefore evolve, providing IT teams with the tools they need to accommodate BYOD and other new ways of working without requiring the inherent cost and complexity of building a bespoke solution in-house.
We explore these challenges in our latest report, Rethinking IT Service Management: A New Model of Seamless IT for the Modern Workforce, in which our IT experts posit a new approach that allows for a truly holistic view of all workflows while still providing employees with the flexibility to which they have become accustomed.
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The regulatory landscape is more complex than ever, with organisations across the public and private sectors having to meet an increasingly stringent range of obligations across all aspects of their services, including their IT ecosystems. Far from a box-ticking exercise, this is an essential part of strengthening business' overall security and resilience in the face of numerous aggressive, highly sophisticated cyberattacks. Indeed, as we closed out the first half of 2025, 67% of medium businesses and 74% of large businesses had experienced a breach or cyberattack of some description[1].
The evolution of the regulatory landscape is an appropriate response to these threats, helping minimise the risk of serious breaches affecting critical services that citizens depend on. To this end, G-Cloud bids require organisations to have IT Service Management (ITSM) tooling in place, in full compliance with the ITIL standard, without which they will be unable to bid on some of the most sought-after public sector contracts.
This presents a number of singular challenges for organisations, many of whom will not have the time, resources, or internal expertise to develop a bespoke ITSM platform in-house. However, most off-the-shelf platforms lack the flexibility required to accommodate the required tooling.
As a result, too many organisations will miss out on potentially lucrative business opportunities. But rather than treat these new compliance obligations as a burden, we should look at them as an opportunity to establish a new standard for ITSM deployments, ensuring they continue to form the foundation of seamless, secure IT that supports organisations' efficiency, innovation, and ongoing growth. This means a 'best of both worlds' scenario, where the cost efficiency and streamlined deployments of off-the-shelf solutions is combined with bespoke solutions' ability to accommodate the most rigorous compliance obligations.
This will require a whole new approach to
ITSM – one which we explore in depth in our latest report, Rethinking IT Service Management: A New Model of Seamless IT for the Modern Workforce. Inside, our own IT specialists explore the emerging challenges that successful ITSM deployments present to organisations, along with all the operational and business benefits that a world-class platform can open up. If you are in any doubt about whether your ITSM platform will remain fit for purpose in the years ahead, do not make any new investment until you have considered this information. Read the report now, and do not hesitate to get in touch if you would like to explore any aspect of your unique digital journey with our experts.
Don't Let Outdated Systems Leave You Exposed — The Future of Seamless IT Support
Modern ITSM is no longer optional - it's essential. The rise of remote work, tougher regulation, and growing cyber threats has exposed the limits of traditional, reactive systems. Weak workflows, lack of integration, and compliance gaps are risks that can't be ignored.
This whitepaper sets out a new framework: AI-powered automation, integrated security, and scalable architecture built for modern demands. It explains why compliance isn't a burden but a competitive necessity - especially in the public sector - and argues that expert delivery is just as important as the right tools.
Dive in if you want to future-proof your IT, protect your data, and avoid being caught out when the next crisis hits.
Rethinking IT Service Management
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The level of legacy debt varies widely across the NHS and a recent report from the Department of Science Technology and Innovation (DSIT) has revealed that legacy technology can range from as little as 10 to as much as 60-70%. This reliance on outdated systems presents a significant cyber security challenge, heightened by the fact that 15% of surveyed organisations could not estimate the size of their legacy estate. The report also highlights that these systems are high-risk, prone to security vulnerabilities, lack support, and subject to operational failures.
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Security agencies in the United States have issued a new warning about the Black Basta ransomware group, in the wake of a high-profile attack against the healthcare giant Ascension.
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To Test or Not to Test? - When it comes to IT disaster recovery and remediation processes, regular testing is not a 'nice to have' - it's absolutely essential!
This isn't hyperbole on my part. You just have to look at the news on any given day. We've all heard the horror stories of organisations in both the public and private sectors experiencing prolonged downtime during disasters due to inadequate preparation, lack of testing, and the unsuitability of their legacy remediation processes and systems.
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On the 18th March 2024, the Information Commissioner's Office issued its updated guidance around the issuing of fines when organisations have been found liable for the integrity of their customers' or end users' data being compromised. It is already well-established now that failure to ensure critical data remains secure will result in costly fines, as we have seen repeatedly in multiple high-profile cases over the years.
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With fundamental shifts in consumer behaviour, changing economic conditions, and a rapidly evolving regulatory environment, it's a challenging but exciting time for the UK's retail sector, and technology has a key role to play. In particular, advances in IT and networking solutions are empowering retailers to enhance their operational efficiency, improve the customer experience, and retain their competitive edge in an increasingly online and interconnected world.
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The nature of AEC projects and the high volumes of sensitive data firms generate, transfer, and store on a daily basis make them a natural target for cyber criminals. Indeed, a recent Government study found that 5% of building firms have already fallen victim to some form of cyber-crime in the just a year, but that 26% of them still did not have adequate cyber security measures in place.
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The way in which we consume content has changed forever. Physical media and prescheduled TV and radio have rapidly given way to the convenience, accessibility, and range offered by streaming services. Independent content creators share the digital stage with the most well-established industry leaders, and numerous organisations have embraced the mantra that 'content is king', utilising online video as a key tool for building engagement with their prospects and customers.
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For some years now, Cloud adoption has been steadily on the rise across the UK's Finance sector, with organisations including banks, insurers, and investment firms phasing out increasingly cumbersome legacy systems in favour of more scalable, agile, and cost-effective infrastructure. Indeed, more than 48% of UK banking services are now built on Cloud infrastructure.
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