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Even in the era of agentic AI, it’s still important to pick up the phone…
Even in the era of agentic AI, it’s still important to pick up the phone…
Anthony Starling
Contact Centre
Like a great many of you, as soon as we had some sunny weather recently, I was all set to break out the barbecue. But my plans were soon scuppered when I realised I needed a new can of Calor gas. Undeterred, I checked for local stockists on Calor's w...
Optimising performance, securing investments - how and why the role of CNI technology partners is changing
Optimising performance, securing investments - how and why the role of CNI technology partners is changing
Vysiion
CNI
The ongoing evolution of our nation's Critical National Infrastructure (CNI) requires large-scale CAPEX investment in core infrastructure, along with the introduction of digital initiatives that support the convergence of physical and digital systems...
NIS-compliance-rethinking-CNIs-long-term-resilience
Rethinking CNI’s long-term resilience as the new NIS 2 directive approaches
Vysiion
Critical National Infrastructure
With the new UK Network and Information Systems (NIS) regulations launching in October 2024, intended to boost the whole CNI sector's operational resilience and ability to manage cyber risk, Operators of Essential Services (OES) must be ready to take...
The integrity of your critical data is one of the most important investments you’ll ever make in your guest experience
The integrity of your critical data is one of the most important investments you’ll ever make in your guest experience
Joe.Beaumont
Hospitality & Leisure
Across the Hospitality & Leisure sector, more and more data is generated and stored than ever before, throughout every stage of the guest experience. From the initial check-in, to accessing amenities, and post-visit engagement, the modern guest e...
The Cyber Adviser - An AI-powered Approach to Delivering Local Government Services
The Cyber Adviser
Suzette Bouzane Meadows
Contact Centre
An AI-powered Approach to Delivering Local Government Services The UK's local councils are challenged on a growing range of fronts. Budgets and resources are shrinking, but citizens' expectations around the quality and availability of the full range ...
Envisaging-a-new-breed-of-Hyperconverged-Infrastructure-tailored-to-the-very-harshest-environments
Envisaging a new breed of Hyperconverged Infrastructure, tailored to the very harshest environments
Vysiion
Critical National Infrastructure
The Cloud has fundamentally changed the way organisations across a range of sectors design, manage, and scale their IT infrastructure. In many cases, this has allowed them to stay abreast of unexpected shifts in the digital landscape while retaining ...
DMCC compliance and the future of retail subscriptions
Compliance, cancellations, and the customer experience
Anthony Starling
Retail
An exceptional customer journey extends far beyond the initial point of sale. And nowhere is this truer than for subscription-based businesses, whose continued success is based on delivering consistently seamless, high-quality experiences throughout ...
High-resilience-data-hosting
A new model of high-resilience data hosting for tomorrow’s interconnected manufacturing
Vysiion
Manufacturing
With manufacturing now officially incorporated into the UK's CNI sector, its overall levels of resilience and security must be reconsidered, incorporating best practice and technical innovations from other companies from across the sector (i.e. utili...
Fully Managed Services on Microsoft Azure Ecosystem
Fully Managed Services on Microsoft Azure Ecosystem
Rhodri Stone
Microsoft Azure
The Challenge The Customer was working through a partnership disaggregation from a consortium IT Service to regain IT autonomy, underpinned by a strategic MSP partnership to augment limited in-house IT skills. The Customer went to market to seek a si...
Bridging-the-ITSM-divide---the-case-for-an-as-a-Service-model
Bridging the ITSM divide - the case for an ‘as-a-Service’ model
Exponential-e
Digital Transformation
For organisations of any size, across any sector, seamless IT isn't a 'nice to have'; it's an essential part of efficient, secure operations and - in turn - sustainable business growth. In other words, establishing the right approach to ser...
The new data sovereignty… and why you can’t afford to neglect it
The new data sovereignty… and why you can’t afford to neglect it
Rhodri Stone
Data sovereignty
In today's interconnected society, our data is a fundamental part of our personal and professional lives, informing everything from the way we communicate and collaborate with our colleagues to the way we do our weekly shop. Seamless, secure flows of...
AI-powered student welfare and retention in higher education
A new approach to student welfare and retention in the era of AI
Suzette Bouzane Meadows
Artificial Intelligence
Our universities are currently challenged on multiple fronts. Most obviously fees have been frozen for some years now while salaries continue to rise, leading to extreme financial pressure. At the same time, competition from international universities is fierce, particularly when it comes to attracting students from abroad. As such, it is essential that our universities are not only able to attract new students, but also retain them throughout the duration of their studies, and potentially on to post-grad work.
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