If you’re unhappy - we want to know about it
We are sorry if you feel the need to complain, and we want to resolve the situation as quickly as possible. Please email your complaint to firstname.lastname@example.org or contact the Client Relations Team directly on 0207 096 4130.
After initial contact a member of the team will be allocated to you and they will be in touch within 4 working hours.
Our Client Relations Team are there to support you and will do their utmost to get your problem resolved as quickly and efficiently as possible; however please allow up to 10 working days for an investigation to be conducted and your complaint to be fully resolved.
For further information please see our customer complaints code here.