The regulatory landscape is more complex than ever, with organisations across the public and private sectors having to meet an increasingly stringent range of obligations across all aspects of their services, including their IT ecosystems. Far from a box-ticking exercise, this is an essential part of strengthening business' overall security and resilience in the face of numerous aggressive, highly sophisticated cyberattacks. Indeed, as we closed out the first half of 2025, 67% of medium businesses and 74% of large businesses had experienced a breach or cyberattack of some description[1].
The evolution of the regulatory landscape is an appropriate response to these threats, helping minimise the risk of serious breaches affecting critical services that citizens depend on. To this end, G-Cloud bids require organisations to have IT Service Management (ITSM) tooling in place, in full compliance with the ITIL standard, without which they will be unable to bid on some of the most sought-after public sector contracts.
This presents a number of singular challenges for organisations, many of whom will not have the time, resources, or internal expertise to develop a bespoke ITSM platform in-house. However, most off-the-shelf platforms lack the flexibility required to accommodate the required tooling.
As a result, too many organisations will miss out on potentially lucrative business opportunities. But rather than treat these new compliance obligations as a burden, we should look at them as an opportunity to establish a new standard for ITSM deployments, ensuring they continue to form the foundation of seamless, secure IT that supports organisations' efficiency, innovation, and ongoing growth. This means a 'best of both worlds' scenario, where the cost efficiency and streamlined deployments of off-the-shelf solutions is combined with bespoke solutions' ability to accommodate the most rigorous compliance obligations.
This will require a whole new approach to
ITSM – one which we explore in depth in our latest report, Rethinking IT Service Management: A New Model of Seamless IT for the Modern Workforce. Inside, our own IT specialists explore the emerging challenges that successful ITSM deployments present to organisations, along with all the operational and business benefits that a world-class platform can open up. If you are in any doubt about whether your ITSM platform will remain fit for purpose in the years ahead, do not make any new investment until you have considered this information. Read the report now, and do not hesitate to get in touch if you would like to explore any aspect of your unique digital journey with our experts.
Don't Let Outdated Systems Leave You Exposed — The Future of Seamless IT Support
Modern ITSM is no longer optional - it's essential. The rise of remote work, tougher regulation, and growing cyber threats has exposed the limits of traditional, reactive systems. Weak workflows, lack of integration, and compliance gaps are risks that can't be ignored.
This whitepaper sets out a new framework: AI-powered automation, integrated security, and scalable architecture built for modern demands. It explains why compliance isn't a burden but a competitive necessity - especially in the public sector - and argues that expert delivery is just as important as the right tools.
Dive in if you want to future-proof your IT, protect your data, and avoid being caught out when the next crisis hits.
Rethinking IT Service Management
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