21 February 2019

• UCC Sales Specialist

  Type of role: full time permanent

  Location: London

  Hours: Monday-Friday 09:00-17:30

  Holidays: 25 days

  Overall purpose of the job:

  • To develop, support and execute the new business acquisition strategy of Exponential-e UCC Sales ensuring achievement of all assigned margin, revenue and contract value targets
  • Sales role focused on driving new business growth in UCC solutions. It’s an overlay position enhancing the sales teams with a higher level of knowledge & expertise
  • Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators
  • Act as an UCC evangelist within the sales floor

  Key responsibilities for this job:

  • Achieve and exceed margin, contract value, and revenue targets
  • Deliver against key performance indicators and objectives
  • Develop and execute short, medium and long term business plans to exceed targets
  • Provide support to the Sales teams (direct and channel) on UCC opportunities (SIP Trunking, Voice minutes, Hosted PBX, Unified Communications, Video Conferencing, Collaboration services..)
  • Build and maintain a solid and robustly qualified pipeline of sales opportunities within target markets growing to a level of 3x target coverage (net new and overlay)
  • Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
  • Religiously maintain opportunity pipeline and deal positions on CRM (Salesforce)
  • Develop strategy with the Heads of, produce win-plans and support on executing on major deals
  • Define target list (existing/cross sell/up sell & new logos) and support engagement of suspects based on clearly defined criteria
  • Build and maintain a UCC opportunity matrix for existing accounts and drive specific campaigns to target them
  • Develop an in-depth knowledge of the factors impacting the business
  • Work with the sales team to generate strong relationships with senior executives within customers / partners / prospects
  • Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
  • Identify and develop opportunities for strategic step-change revenue growth
  • Support responses to tenders, RFI’s, RFPs, and other response formats
  • Build and provide clear support to virtual teams in pursuit of major business opportunities
  • Understand and be able to articulate deal level P&Ls
  • Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions
  • Complete monthly reports and other administrative requirements to quality standards and required timeframes

  Knowledge and experience required:

  • Previous management experience of at least 3 years
  • UCC / Voice sales experience of at least 7 years in a similar role
  • Extensive experience within the UCC / voice /PBX / collaboration services and other services
  • Experience in developing business in assigned industry verticals
  • Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas
  • Able to demonstrate strong commercial understanding and business acumen
  • Strong sales skills (prospecting, qualifying, campaign management)
  • Detailed understanding of sales process and demonstration of world class sales rigour
  • Proven track record of identifying, developing and closing major opportunities
  • Proven and consistent track record of target over-achievement
  • Excellent networking ability and natural communication style
  • Excellent communicator with strong presentation, numeracy and written skills
  • Strong problem solving abilities; able to facilitate discussions and outcomes
  • Able to travel within designated territory and able to work with the minimum of supervision
  • Microsoft Suite (Excel, Word, Email, Access, Power Point)
  • Salesforce CRM experience advantageous but not essential
  • Degree level education advantageous, but track record of success in aligned career of higher importance

  Personal Characteristics:

  • High energy, positive, and achievement driven with passion for success
  • Committed to taking personal ownership and responsibility
  • Confident and empathic individual with ability to build rapport with team, clients and internally to C level
  • Customer focused with passion for delivery of excellent service
  • Analytical thinker, with structured approach to resolving issues
  • Able to work with minimal supervision but also to contribute to team goals
  • Committed to ongoing learning and personal development
  • Flexible work ethic

  Mission Statement

  "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

  Apply Now | Vacancies | Careers
• Expression of Interest

  The role you are seeking may not be available currently, please upload your CV and should a suitable vacancy arise we will be in touch!

  Careers at Exponential-e :

  Our passion for technology is only matched by our passion for our people. Working at Exponential-e means coming into a dynamic environment where motivated employees have the opportunity to become experts in their field, thought leaders and game changers of the future. In all areas of our business we strive to build teams that: continually seek meaningful results through innovation, are customer-focused and thrive on working in a fast-paced and friendly environment.

  People:

  Our people are what makes the company what it is today. This year’s employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work here at Exponential-e. We're a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.

  Mission Statement

  "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

  Apply Now | Vacancies | Careers
• Managed Services Desktop Engineer - Marlow / London

  Type of role: full time permanent

  Location: London (E1 8EU) /Marlow (SL7) Role to initially be based from client site in Marlow, then will move to Exponential-e’s London office to provide remote support to wider customer base

  Hours: Monday-Friday:00-17:30

  Holidays: 25 days

  Location Notes:

  Candidate must be willing and able to travel to Marlow (SL7) for a period of 9 months* and to work from Exponential-e’s London Office (E1 8EU) thereafter. * May change based on project requirements

  Overall purpose of the job:

  • Provide 1st and 2nd Line helpdesk and remote desktop support to Exponential-e customers
  • Primarily responsible for managing and owning support tickets and driving customer issues through to resolution

  Key responsibilities for this job:

  • Respond to support calls as assigned within Service Level Agreements;
  • Work as a team to deliver timely resolution to customer requests from telephone and email
  • Maintain an understanding of the internal escalation process
  • Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organisations.
  • To be a highly motivated team player with the skills and ability to manage changing priorities.
  • Setup/Configure/Maintain/Administer desktop computers and peripherals and test network connections;
  • Physical Workstation and peripheral relocations;
  • Performs general preventative maintenance tasks on computers, laptops, printers;
  • Access Management and Maintenance through Active Directory and Office365 (Account Provision, Account Revocation, Password resets);
  • Escalate issues and involve Service Desk wherever required in order to resolve an issue as quickly as possible;

  Knowledge and experience required:

  • Experience in managing/troubleshooting Windows and MAC Desktops
  • Experience in Microsoft Exchange, Active Directory, Windows Server & Desktop, SQL Server technologies
  • Experience in managing/troubleshooting VMWare and/or Virtualisation technologies
  • Experience in using ITIL based ticketing system (ITIL foundation preferred)
  • Knowledge of Networking (DNS, DHCP, PING, TRACERT, NETSTAT, NBTSTAT, TELNET, FTP, FTPS, SFTP)
  • Desired skills in Microsoft System Centre, SharePoint and Lync an advantage
  • Applicants will ideally be either MCP, MCSA, MCSE or VCP certified

  Mission Statement

  "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

  Apply Now | Vacancies | Careers
• Channel Partner Manager - Referral Partners

  Type of role: full time permanent

  Hours: Monday – Friday 9:00 – 17:30

  Holidays: 25 days plus Public Holidays

  Overall purpose of the job:

  To develop channel accounts to increase revenues in line with set targets. The objective is underpinned by the need to provide partners with significant commercial advantage.

  Key responsibilities for this job:

  • Build lasting relationships with partners and increase spend with Exponential-e
  • Plan sales strategies and work closely with marketing to raise awareness of Exponential-e and build a strong pipeline
  • Ensure that targets are achieved
  • Competently and knowledgably advise partners on network solutions and services that best fulfil their customer requirements, undergoing full assessments and analysis of client needs
  • Align Exponential-e portfolio within partner services and ensure partners sales teams are aware of positioning and benefits
  • Negotiate pricing with partners to achieve sales in line with Exponential-e's pricing policies and client requirements
  • Conducting face to face channel meetings with partners and their clients
  • Managing internal resource and interfacing with internal departments
  • To achieve personal/career advancement goals in line with Exponential-e’s personal development programme

  Other duties the Channel Partner Manager will be required to undertake as may be assigned by Sales Manager:

  • Accurate forecasting of anticipated sales is required, along with regular activity reporting
  • Participation in planning and preparing marketing campaigns along with your own targeted campaigns
  • Attending networking events
  • Activities outside of normal work hours may also be required

  Knowledge and experience required:

  • Consistent channel sales record within the telecoms, ISP, carrier or systems integrator space
  • Knowledge of data connectivity, WAN and Internet network technologies
  • Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
  • Must be driven, self-motivated and disciplined
  • Articulate and polished with a professional approach to sales
  • Eager to learn and develop

  Mission Statement

  "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

  Apply Now
• Product Associate

  Type of role: full time permanent

  Location: London

  Hours: Monday-Friday 09:00-17:30

  Holidays: 25 days plus Public Holidays

  Overall purpose of the job:

  Provide support to Product Management in planning, launching and in-life management of a Exponential-e's portfolio.

  What we are looking for:

  • Someone with a passion for new technologies and Product Management. 
  • Preferably demonstrated experience working within product management teams. 
  • Ability to grasp and translate technical capabilities into benefits. 
  • Good skills with Excel, Word and Powerpoint. 
  • Strong analytical and advanced Excel skills would be highly advantageous. 
  • Good attention to detail.
  • Team player with excellent verbal and written communication skills.
  • Positive and professional attitude.
  • Flexible approach to work with the ability to work effectively under pressure

  Key responsibilities for this job:

  • Work alongside the Product Management team in supporting feasibility analysis, launch and on-going management of the Products portfolio.
  • Participate in development of product sales tools, product literature, documentation and processes and ensuring they are kept up to date.
  • Support on product metrics analysis

  Mission Statement

  "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

  Apply Now | Vacancies | Careers

   

   

   

   

   

   

   

• Channel Account Executive

  Type of role: full time permanent

  Location: London

  Hours: Monday-Friday 09:00-17:30

  Holidays: 25 days

  Overall purpose of the job:

  Channel Account Executive: supporting channel sales account team to deliver against revenue targets. This is a development role with the opportunity to move into a full account management position within 6-12 months.

  Key responsibilities for this job:

  • Act as office based contact for key named accounts/Annual Leave cover
  • Act responsively and in a timely manner to customer queries and requests
  • Build strong relationships with key stakeholders both internally and externally on named accounts
  • Work with the account manager on contact strategy and business development planning
  • Attend regular product training courses to maintain high level of product knowledge with an understanding of the unique selling points for each product
  • Attend quarterly review meetings with key partners and educate partners on Exponential-e product and services portfolio
  • Help team achieve revenue acquisition targets to earn commissionable element
  • Help with in flight order/changes amends/upgrades and churn
  • Work with the account team on BIDS/pricing upon request

  Knowledge and experience required:

  • Demonstrate relevant and successful experience and success working in a business to business sales environment
  • Ability to work under pressure
  • A good level of understanding of sales techniques, sales cycles and forecast pipeline management
  • Good interpersonal and communications skills

  Mission Statement

  "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

  Apply Now | Vacancies | Careers
• Senior Account Director - Public Sector

  Type of role: full time permanent

  Location: London

  Hours: Monday-Friday 09:00-17:30

  Holidays: 25 days

  Overall purpose of the job:

  To support and execute the new business acquisition strategy of Exponential-e Group Sales ensuring achievement of all assigned margin, revenue and contract value targets.

  Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators

  Primary Product Focus Areas:

  • WAN Portfolio: VPLS, Data Connectivity and Wireless
  • LAN Portfolio
  • Unified Communications portfolio
  • Voice portfolio: Hosted and traditional voice offerings
  • Hosting & Cloud 
  • Managed IT Services and Equipment Sales

  Key responsibilities for this job:

  • Develop and execute short, medium and long term business plans to exceed targets
  • Achieve and exceed margin, contract value, and revenue targets
  • Deliver against key performance indicators and objectives
  • Prospect, qualify, negotiate and close key new business deals
  • Build and maintain a solid and robustly qualified pipeline of sales opportunities within assigned industry verticals growing to a level of 4x target coverage.
  • Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
  • Religiously maintain opportunity pipeline and deal positions on CRM (Salesforce)
  • Develop strategy, produce win-plans and execute on major deals
  • Define target list and engage suspects based on clearly defined criteria
  • Carry out and record target prospect meetings in line with agreed KPIs
  • Develop an in-depth knowledge of the factors impacting the technology market, adoption and trends for assigned verticals
  • Generate strong relationships with senior executives within customer and prospect base
  • Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
  • Identify and develop opportunities for strategic step-change revenue growth
  • Produce quotations and lead Exponential-e responses to tenders, RFI’s, RFPs, and other response formats
  • Build and provide clear leadership to virtual teams in pursuit of major business opportunities
  • Collect and understand target client requirements, building commercial propositions based on Capex , Opex and other commercial needs to gain competitive advantage
  • Understand and be able to articulate deal level P&Ls
  • Attend, present and host at industry events
  • Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions particularly: WAN (VPLS, Point to Point), Hosting and Cloud, Managed IT services; Hosted Voice and Unified Comms.
  • Build and leverage an understanding of competition and their propositions to Exponential-e advantage
  • Formulate and complete client presentations to an exceptional standard
  • Complete monthly reports and other administrative requirements to quality standards and required timeframes.
  • Other tasks as required and commensurate with role

  Knowledge and experience required:

  • Extensive experience within the Connectivity, Cloud, Hosting, UC, and Vendor environment
  • Experience in developing business in assigned industry verticals
  • Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas
  • Able to demonstrate strong commercial understanding and business acumen
  • Strong sales skills (prospecting, qualifying, campaign management)
  • Detailed understanding of sales process and demonstration of world class sales rigour
  • Proven track record of identifying, developing and closing major opportunities
  • Proven and consistent track record of target over-achievements
  • Excellent networking ability and natural communication style
  • Excellent communicator with strong presentation, numeracy and written skills
  • Strong problem solving abilities; able to facilitate discussions and outcomes
  • Able to travel within designated territory and able to work with the minimum of supervision
  • Microsoft XP (Excel, Word, Email, Access, Power Point)
  • Salesforce CRM experience advantageous but not essential
  • Degree level education advantageous, but track record of success in aligned career more important

  Mission Statement

  "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

  Apply Now Vacancies | Careers
• Onsite Managed Services Desktop Engineer

  Type of role: full time permanent

  Location: London on customer site

  Hours: Monday-Friday 09:00-17:30

  Holidays: 25 days

  Overall purpose of the job:

  • Provide 1st and 2nd Line helpdesk and remote desktop support to Exponential-e customers
  • Primarily responsible for managing and owning support tickets and driving customer issues through to resolution

  Key responsibilities for this job:

  • Respond to support calls as assigned within Service Level Agreements;
  • Work as a team to deliver timely resolution to customer requests from telephone and email
  • Maintain an understanding of the internal escalation process
  • Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organisations.
  • To be a highly motivated team player with the skills and ability to manage changing priorities
  • setup/configure/maintain /administer desktop computers and peripherals and test network connections;
  • Physical workstation and peripheral relocations; 
  • Performs general preventative maintenance  taks on computers, laptops, printers;
  • Access managment and maintenance through active directory and office 365 (account provision, account revocation, password resets); 
  • Escalate issues and involve service desk wherever required in order to resolve an issue as quickly as possible; 

  Knowledge and experience required:

  • Experience in managing/troubleshooting Windows and Mac Desktops
  • Experience in Microsoft Exchange, active directory, window server &Desktop, SQL server technologies
  • Experience in managing/troubleshooting VMWare and /or Virtualisation technologies
  •  Experience in using ITIL based ticketing system (ITIL foundation preferred)
  •  Knowledge of Networking (DNS,DHCP,PING,TRACERT,NETSTAT,NBTSTAT, TELNET,FTP,FTPS,SFTP
  • Desirable skills in Mircosoft system centre, sharepoint and Lync an advantage
  • Applicants will ideally be either MCP, MCSA, MCSE or VCP certified 

  Mission Statement

  "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

  Apply Now | Vacancies | Careers
• 2nd Line Managed Services Engineer
  • Type of role: full time permanent
  • Location: London
  • Hours: Week 1 08:00 – 16:30, Week 2 09:00 – 17:30, Week 5 10:30 – 19:00 Monday to Friday
  • Holidays: 25 days

  Overall purpose of the job:

  • To provide remote IT Systems support to Exponential-e customers within the agreed Service Level Agreements
  • Maintain close working relationships with a subset of prestigious customers and all internal stakeholders in order to reach objectives, and ensure a seamless delivery of customer requirements
  • Manage and own support incidents and changes to drive customer issues through to resolution
  • To work collaboratively with 3rd party vendors and other internal teams to bring a resolution within SLAs
  • Act as a support function within a specialist team of engineers who are focused on a subset of specific Exponential-e customers
  • Participate in an on-call rota as required

  Key responsibilities for this job:

  • Respond to support calls as assigned within Service Level Agreements; ensuring calls are quickly and accurately logged, closed and analysed to prevent future occurrences, and that call resolution priorities are met
  • Escalate problem calls within the Cloud team to meet Service Level Agreements and ensure maximum level of customer satisfaction
  • Troubleshooting customer technical faults and working with external vendors and service providers to achieve fault resolution
  • Work as a team to deliver timely resolution to customer requests received from telephone, email, and automated monitoring
  • Maintain an understanding of the internal escalation process to reduce escalation and SLA breaches
  • Maintain professional working relationships with customers, suppliers and work colleagues
  • Ensure all knowledge base documents are updated, stored consistently in a single system
  • Work proactively to ensure that all knowledge information is maintained and updated on an on-going basis
  • Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member
  • Cover out of hours on a team rota for 1 week in ‘x’, where ‘x’ is the number of MS Engineers

  Knowledge and experience required:

  Professional Experience

  • Experience in providing Technical Support (1st and 2nd Line Support) in an ITIL based environment
  • Previous experience in a fast-paced customer facing/MSP helpdesk role
  • Ability to provide a customer focused service to committed Service levels
  • Ability to work under own initiative, manage own time, and work to deadlines
  • Strong interpersonal and communication skills, particularly customer facing techniques and listening abilities
  • Proven ability to identify and resolve challenging technical problems
  • Sound judgement with demonstrable understanding of when and how to escalate issues
  • Ability to work with minimal supervision and manage a heavy workload
  • Ability to train and mentor junior team members of the service desk

  Technical Skills:

  • Experience in managing/troubleshooting Windows Servers
  • Experience of troubleshooting, supporting, installing and modifying all version of Microsoft Windows Server up to Windows 2016 and standard Microsoft applications
  • Experience in configuration and maintenance of Active Directory Services, MS Exchange , SQL and Office 365
  • In-depth understanding of VDI solutions including Citrix XenApp and XenDesktop.
  • Working knowledge of VMWare & Hyper -V configuration and support is essential.
  • Strong understanding of network fundamentals (Security/DHCP/DNS)
  • Understanding of Scripting languages (PowerShell/VBScript)
  • Understanding and appreciation of the ITIL Framework
  • Experience of administrating and supporting backup solutions Commvault and RedStor
  • Applicants will ideally be either MCP, MCSA, MCSE or VCP certified

  Mission Statement

  "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

  Apply Now | Vacancies | Careers
• Direct Sales Consultant

  Type of role: full time permanent

  Location: London

  Hours: Monday – Friday 9:00 – 17:30

  Holidays: 25 days plus public Holidays

  Overall purpose of the job:

  Secure new name business within the SME market across all aspect of the company portfolio including Cloud, Voice and Data.

  To act as an advocate of Exponential-e in all customer interactions and within the external market place

  Key responsibilities for this job:

  • To ensure sales targets are achieved or a Monthly, Quarterly and Annual basis
  • To plan Sales strategies and liaise with Marketing to produce campaigns to increase market share, raising awareness of the Exponential-e brand and technology
  • To support Exponential-e's continued growth within the SME marketplace and ensure enhanced profile within the MLE marketplace
  • To competently and knowledgably advise clients on ICT solutions and managed services that best fulfil their requirements, undergoing full assessments and analysis of client needs
  • To negotiate pricing with clients to achieve sales in line with Exponential-e's pricing policies and client requirements
  • Accurate forecasting of anticipated sales is required, along with regular activity reporting
  • To ensure that the CRM is up to date for all accounts, customer contacts, prospects, deals and opportunities
  • Assist with the mentoring of junior staff members
  • Attending networking events which at times may include activities outside of normal work hours
  • To take responsibility for and achieve personal and career advancement goals in line with Exponential-e’s personal development programme
  • Establish and coordinate planned visits at the customer location and at Exponential-e.
  • Company presentations to C-level executives.
  • To establish, develop and bring on new accounts to manage. Identify up-sell opportunities within the existing accounts.

  Knowledge and experience required:

  • Consistent new business sales record within the the cloud, telecoms, ISP, systems integrator or carrier space
  • Knowledge of cloud, data, voice, connectivity and Internet network technologies
  • Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
  • An ambitious, industrious and aspirational mind-set
  • Experienced selling into the SME/MLE market
  • Must be driven, self-motivated and disciplined
  • Good presentation skills
  • Committed, engaged, and responsible when dealing with customers
  • Eager to learn and develop

  Mission Statement

  "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

  Apply Now
• Business Development Manager - M4 corridor

  Type of role: full time permanent

  Location: London

  Hours: Monday-Friday 09:00-17:30

  Holidays: 25 days

  Overall purpose of the job:

  • To secure new name business with the SME/MLE market space in all areas of the company portfolio (Cloud, Voice & Data)
  • To act as an advocate of Exponential-e in all customer interactions and within the external market place

  Key responsibilities for this job:

  • To ensure sales targets are achieved or a Monthly, Quarterly and Annual basis
  • To plan Sales strategies and liaise with Marketing to produce campaigns to increase market share, raising awareness of the Exponential-e brand and technology
  • To support Exponential-e's continued growth within the SME marketplace and ensure enhanced profile within the MLE marketplace
  • To competently and knowledgably advise clients on ICT solutions and services that best fulfil their requirements, undergoing full assessments and analysis of client needs
  • To negotiate pricing with clients to achieve sales in line with Exponential-e's pricing policies and client requirements
  • Accurate forecasting of anticipated sales is required, along with regular activity reporting.
  • Participation in planning and preparing marketing campaigns along with your own targeted campaigns
  • To ensure that the CRM is up to date for all accounts, customer contacts, prospects, deals and opportunities
  • Assist with the mentoring of junior staff members
  • Attending networking events which at times may include activities outside of normal work hours
  • To take responsibility for and achieve personal and career advancement goals in line with Exponential-e’s personal development programme
  • Establish and coordinate planned visits at the customer location and at Exponential-e.
  • Company presentations to C-level executives.
  • To establish, develop and bring on new accounts to manage. Identify up-sell opportunities within the existing accounts.

  Knowledge and experience required:

  • Consistent new business sales record within the cloud, telecoms, ISP, systems integrator or carrier space
  • Knowledge of cloud, data, voice, connectivity, WAN and Internet network technologies
  • Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
  • An ambitious, industrious and aspirational mind-set
  • Experienced selling into the SME market
  • Must be driven, self-motivated and disciplined
  • Good presentation skills
  • Committed, engaged, and responsible when dealing with customers
  • Eager to learn and develop

  Mission Statement

  "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

  Apply Now | Vacancies | Careers
• Direct Sales Consultant - NE/ Scotland

  Type of role: full time permanent

  Location: London

  Hours: Monday – Friday 9:00 – 17:30

  Holidays: 25 days plus public Holidays

  Overall purpose of the job:

  Secure new name business within the SME market across all aspect of the company portfolio including Cloud, Voice and Data.

  To act as an advocate of Exponential-e in all customer interactions and within the external market place

  Key responsibilities for this job:

  • To ensure sales targets are achieved or a Monthly, Quarterly and Annual basis
  • To plan Sales strategies and liaise with Marketing to produce campaigns to increase market share, raising awareness of the Exponential-e brand and technology
  • To support Exponential-e's continued growth within the SME marketplace and ensure enhanced profile within the MLE marketplace
  • To competently and knowledgably advise clients on ICT solutions and managed services that best fulfil their requirements, undergoing full assessments and analysis of client needs
  • To negotiate pricing with clients to achieve sales in line with Exponential-e's pricing policies and client requirements
  • Accurate forecasting of anticipated sales is required, along with regular activity reporting
  • Participation in planning and preparing marketing campaigns along with your own targeted campaigns 
  • To ensure that the CRM is up to date for all accounts, customer contacts, prospects, deals and opportunities
  • Assist with the mentoring of junior staff members
  • Attending networking events which at times may include activities outside of normal work hours
  • To take responsibility for and achieve personal and career advancement goals in line with Exponential-e’s personal development programme
  • Establish and coordinate planned visits at the customer location and at Exponential-e.
  • Company presentations to C-level executives.
  • To establish, develop and bring on new accounts to manage. Identify up-sell opportunities within the existing accounts.

  Knowledge and experience required:

  • Consistent new business sales record within the the cloud, telecoms, ISP, systems integrator or carrier space
  • Knowledge of cloud, data, voice, connectivity and Internet network technologies
  • Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
  • An ambitious, industrious and aspirational mind-set
  • Experienced selling into the SME/MLE market
  • Must be driven, self-motivated and disciplined
  • Good presentation skills
  • Committed, engaged, and responsible when dealing with customers
  • Eager to learn and develop

  Mission Statement

  "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

  Apply Now
• Channel Partner Manager

  Type of role: full time permanent

  Hours: Monday – Friday 9:00 – 17:30

  Holidays: 25 days plus Public Holidays

  Overall purpose of the job:

  To develop channel accounts to increase revenues in line with set targets. The objective is underpinned by the need to provide partners with significant commercial advantage.

  Key responsibilities for this job:

  • Build lasting relationships with partners and increase spend with Exponential-e
  • Plan sales strategies and work closely with marketing to raise awareness of Exponential-e and build a strong pipeline
  • Ensure that targets are achieved
  • Competently and knowledgably advise partners on network solutions and services that best fulfil their customer requirements, undergoing full assessments and analysis of client needs
  • Align Exponential-e portfolio within partner services and ensure partners sales teams are aware of positioning and benefits
  • Negotiate pricing with partners to achieve sales in line with Exponential-e's pricing policies and client requirements
  • Conducting face to face channel meetings with partners and their clients
  • Managing internal resource and interfacing with internal departments
  • To achieve personal/career advancement goals in line with Exponential-e’s personal development programme

  Other duties the Channel Partner Manager will be required to undertake as may be assigned by Sales Manager:

  • Accurate forecasting of anticipated sales is required, along with regular activity reporting
  • Participation in planning and preparing marketing campaigns along with your own targeted campaigns
  • Attending networking events
  • Activities outside of normal work hours may also be required

  Knowledge and experience required:

  • Consistent channel sales record within the telecoms, ISP, carrier or systems integrator space
  • Knowledge of data connectivity, WAN and Internet network technologies
  • Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
  • Must be driven, self-motivated and disciplined
  • Articulate and polished with a professional approach to sales
  • Eager to learn and develop

  Mission Statement

  "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

  Apply Now
• Public Sector Account Manager

  Type of role: full time permanent

  Location: London

  Hours: Monday-Friday 09:00-17:30

  Holidays: 25 days

  Overall purpose of the job:

  • To support and execute the new business acquisition strategy ensuring achievement of all assigned margin, revenue and contract value targets
  • To effectively manage and develop existing customers ensuring achievement of all assigned margin, revenue and contract value targets
  • Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators

  Key responsibilities for this job:

  • Develop and execute short, medium and long term business plans to exceed targets
  • Achieve and exceed margin, contract value, and revenue targets
  • Deliver against key performance indicators and objectives
  • Prospect, qualify, negotiate and close key new business deals
  • Build and maintain a solid and robustly qualified pipeline of sales opportunities growing to a level of 4x target coverage.
  • Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
  • To competently and knowledgably advise both new and prospective customers on our solutions and services that best fulfil their requirements, undergoing full assessments and analysis of client needs
  • Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions particularly: WAN (VPLS, Point to Point, SD WAN), Hosting and Cloud, Managed IT services; Hosted Voice and Unified Comms.
  • Formulate and complete client presentations to a high standard
  • Complete monthly reports and other administrative requirements to quality standards and required timeframes.
  • Generate strong relationships with senior executives within our customer and prospect base
  • Develop and sustain network of contacts and key individuals within assigned verticals and target market arena

  Knowledge and experience required:

  • Experience in developing new business within Central Gov., Health, Local Government and Education
  • Proven track record of successfully managing and developing relationships with existing customers over the contract term.
  • Able to demonstrate strong commercial understanding and business acumen
  • Proven track record of identifying, developing and closing new business opportunities
  • Good understanding of Public Sector buying practices and relevant frameworks
  • Extensive experience within the Connectivity, Cloud, Hosting, UC, and Vendor environment
  • Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas
  • Strong sales skills (prospecting, qualifying, campaign management)
  • Detailed understanding of sales process and demonstration of world class sales rigour
  • Proven and consistent track record of target over-achievement
  • Strong networking ability and natural communication style
  • Confident communicator with strong presentation, numeracy and written skills
  • Strong problem solving abilities; able to facilitate discussions and outcomes
  • Able to travel within designated territory and able to work with the minimum of supervision
  • Microsoft XP (Excel, Word, Email, Access, Power Point)
  • Salesforce CRM experience advantageous but not essential
  • Degree level education advantageous, but track record of success in aligned career more important

  Mission Statement

  "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

  Apply Now | Vacancies | Careers
• Solutions Consultant - Public Sector
  • Type of role: full time permanent
  • Location: London
  • Hours: Monday-Friday 09:00-17:30
  • Holidays: 25 days

  Overall purpose of the job:

  Exponential-e is in the market for a Public Sector Solutions Consultant who can support the Public Sector Sales Team, creating customer facing solutions and supporting internal requirements on a range technologies and capabilities, but with a strong focus on Wide Area Networks and Network Connectivity designs. The candidate would be expected to have a good knowledge Telecoms/Solution designs, exposure to one or more elements of the Public Sector customer base (including Central Government, Local Government, Regulatory Authorities, Health and Social Care, Education and Higher Education) and be able to provide:

  • “Pre-Sales” Solutions support internally and externally to Public Sector Sales Team working on network and basic voice or cloud projects
  • Work as a team player to assist in the smooth running of the Solutions department
  • Closely interact with the engineering department during the design stage of new solutions
  • Understand and advocate best practice in Public Sector solution design, such as security standards, network design, compliance and governance.
  • Be able to assimilate customer requirements and provide pragmatic, innovative solutions.

  Primary product focus areas:

  • WAN Portfolio: VPLS, Data Connectivity and Wireless – Nokia, Cisco, Checkpoint and Juniper platforms
  • LAN and WiFi Portfolio – Including, but not limited to Cisco solutions
  • Unified Communications & contact centre portfolio – including Broadsoft and Cisco Unified Communications
  • Voice portfolio: Hosted and traditional voice offerings – including PSTN and SIP technologies
  • Hosting & Cloud – Including the VMware stack
  • Managed IT & Professional Services 

  Key responsibilities for this job:

  • To engage with Public Sector Sales Team from the early stage of the opportunity cycle
  • Technically qualify new opportunities in conjunction with the commercial qualification
  • To attend customer meetings with Public Sector Sales Team
  • To present and inform Mid-level and CXX level customer stakeholders
  • To define solutions, create design artifacts ( such as Network Diagrams, Solution Descriptions, Bill of Materials )
  • To participate in customer conference calls when required
  • The ability to design and develop innovative and competitive solutions, working individually or leading a wider virtual team for the qualified opportunity
  • Support the Public Sector Sales Team with input to the commercial aspects of the opportunity – such as Bill Of Materials, Dependencies and Risks
  • To take opportunities that may deal with elements of unknown information and define an assumptive or prescriptive approach
  • Work very closely with the Exponential-e Bid Team and Public Sector Sales Team to respond to tenders (RFI/RFP)
  • To act as a central point of contact and provide technical support within existing accounts
  • Create a close working relationship with the wider solutions design teams and the engineering / delivery departments in order to validate proposed designs and solutions
  • A key element of the role will be to own the end-to-end proposition for a significant number of small and medium sized opportunities at a technical and design level. The candidate will identify run-rate and repeatable propositions, having a good eye at enabling re-use. We have invested in significant on-line tools to enable our business and the candidate should be able to quickly assimilate these portal driven sales and solution tools into their workflow.
  • A key early outcome will be to help create a library of designs, solutions and design rules that can be consumed by the Sales and technical teams quickly and simply.

  Knowledge and experience required:

  • A Bachelor’s Degree or equivalent experience
  • Minimum of 4 to 5 years of Significant IT / Telecoms experience
  • Experience in a pre-sales environment with the ability to talk confidently about technical solutions
  • Good understanding of Public Sector buying practices and relevant frameworks
  • Excellent presentation skills – the ability to articulate technical concepts to a non-technical audience
  • Good commercial acumen
  • Proven technical design skills and the ability to create design documentation
  • Knowledge of VPLS, MPLS, IP Networking, Routing Protocols, BGP, VRRP, IGRP
  • Juniper platform experience, SRX and EX series
  • Cisco technology experience
  • A minimum of one additional discipline listed below:
  • Experience in designing secure Internet solutions (UTM firewalls. SIEM) desirable
  • Knowledge of LAN (wired and wireless) environments desirable
  • Familiarity with Private & Public Cloud architecture would be advantageous
  • Previous hands on technical experience is desirable
  • Documentation Skills including Microsoft Word, Project and Visio
  • A familiarity with Enterprise Architecture methods ( although practical experience not mandatory ) such as TOGAF.
  • An understanding of government networks such as N3, HSCN, PSN, JANET or other similar sector specific environments would be advantageous

  Mission Statement

  "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

  Apply Now | Vacancies | Careers
• Cloud Sales Specialist

  Type of role: full time permanent

  Location: London

  Hours: Monday-Friday 09:00-17:30

  Holidays: 25 days

  Overall purpose of the job:

  To support Exponential-e’s growth strategy, we are continuing to expand the specialist Cloud sales division, first established in January 2015. The primary responsibilities for this team are:

  • Drive Cloud Solution sales in to new and existing (1700+) customer base.
  • Increase the average deal size for Cloud and Managed services by shaping customer engagements.
  • Actively engage with senior (C-level) customer contacts to create opportunity pipeline to support sales target.
  • Support event and marketing activities to promote Exponential-e services and capabilities.
  • Support the wider Exponential-e sales teams in enhancing Cloud, Transformation and Services knowledge
  • Lead and champion new services and products to market, building references and client advocacy

  Key responsibilities for this job:

  • Achieve individual assigned Sales Incentive Plan covering both net new business sales as well as overlay sales
  • Prospect and Lead development identifying new customer contacts and developing C-Level relationships
  • Work with the wider Exponential-e account teams to drive customer engagements
  • Drive sales campaigns and lead sales engagements coordinating internal teams including; technical sales, bid management, project management & professional services to achieve new contracts and customer references.
  • Maintain knowledge of Cloud marketplace and the Unique Selling Points of Exponential-e services.
  • Establish strategic partnerships that provide increased differentiation of our services in to target sectors

  Desirable knowledge and experience:

  • Minimum of 3 years Sales experience, ideally in a similar role
  • Motivated and competitive personality with a desire to succeed
  • Comprehensive understanding of customers buying decisions for Cloud Services and Managed Services.
  • Experience in selling complex service deals mixing Cloud, Professional Services, Managed Services with a Transformation strategy
  • Ability to quickly develop customer relationships and influence at C-level.
  • Experience of working across sales teams to coordinate activity to achieve success.
  • Capable of creating impactful customer proposals to influence outcomes.
  • Ability to quickly interpret information and position the important elements to customers, stakeholders and project teams.
  • Strong presentation and meeting management skills.
  • Strong leadership and organisational skills, establishing team governance, structure and reviews to drive success

  Personal Characteristics:

  • Motivated, positive, and achievement driven individual with desire for success
  • Strong values of integrity and personal responsibility
  • Efficient and able to clearly articulate messages.
  • Self-starter who is highly effective working individually and as part of a successful team.

  Mission Statement

  "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

  Apply Now | Vacancies | Careers
• Senior Solutions Consultant

  Type of role: full time permanent

  Location: London

  Hours: Monday-Friday 09:00-17:30

  Holidays: 25 days

  Overall purpose of the job:

  • “Pre-Sales” Solutions support internally and externally to account managers working on network, voice or cloud projects
  • Work as a team player to assist in the smooth running of the Solutions department.
  • Closely interact with the engineering department during the design stage of new solutions

  Key responsibilities for this job:

  • To engage with Sales Account Managers from the early stage of the opportunity cycle
  • Technically qualify new opportunities in conjunction with the commercial qualification
  • To attend customer meetings with Sales Account Managers
  • The ability to design and develop innovative and competitive solutions, working individually or leading a wider virtual team for the qualified opportunity
  • Support the Sales Account Manager with the commercials of the opportunity
  • Work very closely with the Exponential-e Bid Team and Account Managers to respond to tenders (RFI/RFP)
  • To act as a central point of contact and provide technical support within existing accounts
  • Create a close working relationship with the engineering department in order to validate proposed designs and solutions

  Knowledge and experience required:

  • A Bachelor’s Degree or equivalent experience
  • Significant IT / Telecoms experience
  • Significant experience in a pre-sales environment with the ability to talk confidently about technical solutions
  • Excellent presentation skills – the ability to articulate technical concepts to a non-technical audience
  • Experience working with virtual teams
  • Good commercial acumen
  • Strong experience responding to tenders (RFI/RFP) and working with Bid Teams
  • Proven technical design skills and the ability to create design documentation
  • Knowledge of VPLS, MPLS, IP Networking, Routing Protocols, BGP, VRRP, IGRP
  • Knowledge of SDN and SD-WAN technology and solutions
  • Experience in designing secure Internet solutions (UTM firewalls. SIEM)
  • Experience of IPTelephony, SIP, Hosted Voice (especially Broadsoft), Unified Comms
  • Knowledge of LAN (wired and wireless) environments desirable.
  • Familiarity with Private & Public Cloud architecture would be advantageous
  • Previous hands on technical experience is desirable

  Mission Statement

  "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

  Apply Now | Vacancies | Careers
• Solutions Consultant

  Type of role: full time permanent

  Location: London

  Hours: Monday-Friday 09:00-17:30

  Holidays: 25 days

  Overall purpose of the job:

  Exponential-e is in the market for a Solutions Consultant who can support the Sales Account Managers on the network solution designs. The candidate would be expected to have a sound knowledge Telecoms/Solution designs and be able to provide: 

  • Provide “pre-sales” Solutions support internally and externally to account managers working on network, voice or cloud projects
  • Work as a team player to assist in the smooth running of the Solutions department
  • Closely interact with the engineering department during the design stage of new solutions

  Key responsibilities for this job:

  • To engage with Sales Account Managers from the early stage of the opportunity cycle
  • Technically qualify new opportunities in conjunction with the commercial qualification
  • To attend customer meetings with Sales Account Managers
  • To participate in customer conference calls when required
  • The ability to design and develop innovative and competitive solutions, working individually or leading a wider virtual team for the qualified opportunity
  • Support the Sales Account Manager with the commercials of the opportunity
  • Work very closely with the Exponential-e Bid Team and Account Managers to respond to tenders (RFI/RFP)
  • To act as a central point of contact and provide technical support within existing accounts
  • Create a close working relationship with the engineering department in order to validate proposed designs and solutions
  • Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member

  Knowledge and experience required:

  • A Bachelor’s Degree or equivalent experience
  • IT / Telecoms experience
  • Ability to talk confidently about technical solutions
  •  Proven technical design skills and the ability to create design documentationExcellent presentation skills – the ability to articulate technical concepts to a non-technical audience
  • Good commercial acumen Proven technical design skills and the ability to create design documentation
  • Knowledge of VPLS, MPLS, IP Networking, Routing Protocols, BGP, VRRP, IGRP
  • A minimum of one additional discipline listed below:
    • Experience in designing secure Internet solutions (UTM firewalls. SIEM) desirable
    • Knowledge of LAN (wired and wireless) environments desirable
    • Familiarity with Private & Public Cloud architecture would be advantageous
    • Previous hands on technical experience is desirable

  Mission Statement

  "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

  Apply Now |  Vacancies | Careers

• Provisioning Coordinator

  Type of role: full time permanent

  Location: London

  Hours: Monday-Friday 09:00-17:30

  Holidays:25 days plus Public Holidays

  Overall purpose of the job:

  Follow processes to ensure the smooth provisioning of Exponential-e products and services

  Key responsibilities for this job:

  • Provisioning of sales orders through to handover to the technical team
  • Communicating precise and accurate information to customers regarding sales orders
  • Maintaining the relationship with customers and suppliers by communicating precise and accurate information regarding sales orders
  • Informing customers of the details of their set-up and keep them continually updated on the progress and possible setbacks whilst maintaining professionalism and high standards of client care
  • Arranging access appointments and requests for third party engineers
  • Implementing fibre and copper circuits through direct customer contact and communication with suppliers
  • Updating internal databases as required
  • Liaising with different areas in the business
  • General day-to-day provisioning duties
  • Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member

  Knowledge and experience required:

  • Significant customer service experience
  • Candidates should be numerate, literate, have good IT skills along with an organised and methodical approach to work
  • Responsible and willing to take ownership of projects
  • Well organised and self motivated team player
  • Effective communication skills and an excellent telephone manner
  • A strong attention to detail and a task finisher
  • Experience working for an ISP or telecommunications provider would be preferable but not essential

  Mission Statement

  "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

  Apply Now | Vacancies | Careers
• Project Manager - Network & UC Services

  Type of role: full time permanent

  Location: London

  Hours: Monday-Friday 09:00-17:30

  Holidays: 25 days

  Overall purpose of the job:

  The primary responsibilities will be to take ownership of external Customer Projects and to deliver those projects within a controlled environment. To be carried out in a manner that meets mutual customer and Exponential-e pre-defined objectives using recognised processes and methodologies.

  Key responsibilities for this job:

  • Keeping all Stakeholders up to date with all developments on the Projects using various recognised Project Documents.
  • Coordinating all Project Teams to realise set deadlines and milestones.
  • Ensuring the Project is at all times on track to fall within agreed tolerances. Notification to the Project Board of any forecasted delivery outside of these parameters and corrective measures to be applied.
  • Coordinating and chairing all Project Meetings.
  • Attending Project Bid and scoping meetings.
  • Presenting Exponential-e Project Management Approach to customers, providers and colleagues.
  • Coordinating any required customer training.
  • Completing Proposals, at times within short notice.
  • Responsibility for the internal system being correctly captured and labelled.
  • Updating internal generic Project Documents.
  • Managing escalations with all necessary parties and conveying progress to the customer as necessary.

  Knowledge and experience required:

  • Project Management experience.
  • Experience working within a service provider environment delivering Networking/WAN based solutions to customers.
  • Excellent customer service skills.
  • A methodical and structured approach with the ability to manage and prioritise multiple tasks at any one time.
  • Responsible and willing to take ownership of essential tasks.
  • Well organised and self-motivated team player.
  • Strong leadership abilities.
  • Effective communication skills.
  • Ability to work within a pressurised and results driven environment.
  • Ability to “think outside of the box” as necessary.

  Desirable knowledge and experience:

  • Experience working for an ISP or telecommunications provider.
  • Working technical knowledge within the industry and proven project involvement.
  • Any experience delivering voice/unified communications based customer solutions would be advantageous
  • Prince 2 practitioner 
  • Working knowledge of Project document suites including Microsoft Project.
  • Agile Project Management (AgilePM) certification.

  Mission Statement

  "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

  Apply Now
• Managed Services Technician
  • Type of role: full time permanent
  • Location: London
  • Hours:4 days 07:30 – 19:30, 4 days off,4 nights 19:30 – 07:30, 4 days off
  • Holidays: 25 days

  Overall purpose of the job:

  Provide 1st Line infrastructure support to Exponential-e customers within an ITIL environment

  Primarily responsible for managing and owning support tickets and driving customer issues through to resolution

  Key responsibilities for this job:

  • Respond to support calls as assigned within Service Level Agreements; ensuring calls are quickly and accurately logged, closed and analysed to prevent future occurrences, and that call resolution priorities are met
  • Escalate the internal escalation process is followed to meet Service Level Agreements and ensure maximum level of customer satisfaction
  • Troubleshooting customer server infrastructure and working with external vendors and service providers to achieve fault resolution
  • Work as a team to deliver timely resolution to customer requests from telephone and email
  • Proactively responding to and managing alerts through to resolutions
  • Jeopardy management to reduce escalation and SLA breaches
  • Maintain professional working relationships with customers, suppliers and work colleagues
  • Stay up to date with changes in supported technologies and issues through both internal and external training

  Knowledge and experience required:

  • Professional Experience:
  • Experience in providing Technical Support in an ITIL based environment
  • Previous experience in a fast-paced customer facing/MSP helpdesk role
  • Ability to provide a customer focused service to committed Service levels
  • Ability to work under own initiative, manage own time, and work to deadlines
  • Strong interpersonal and communication skills, particularly customer facing techniques and listening abilities
  • Proven ability to identify and resolve challenging technical problems
  • Sound judgement with demonstrable understanding of when and how to escalate issues
  • Ability to work with minimal supervision and manage a heavy workload.

  Technical Skills:

  • Experience in managing/troubleshooting Microsoft technologies
  • Experience of troubleshooting, supporting, installing and modifying all versions of Microsoft Windows Server up to Windows 2016 and standard Microsoft applications
  • Experience in configuration and maintenance of Active Directory Services, MS Exchange and Office 365
  • Capable of supporting VDI Solutions (Horizon View, Citrix, RDS, AWS, Azure)
  • Working knowledge of VMWare & Hyper -V administration
  • Understanding of network fundamentals (Security/DHCP/DNS)
  • Hands on experience of administrating and supporting backup solutions such as Veaam, Backup Exec, Commvault
  • Understanding and appreciation of ITIL Frameworks

  Mission Statement

  "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

  Apply Now | Vacancies | Careers
• Managed Services Desktop Engineer

  Type of role: full time permanent

  Location: London

  Hours: Monday-Friday 09:00-17:30

  Holidays: 25 days

  Overall purpose of the job:

  • Provide 1st and 2nd Line helpdesk and remote desktop support to Exponential-e customers
  • Primarily responsible for managing and owning support tickets and driving customer issues through to resolution
  • Provide onsite desktop support to multiple customers and liaise with the wider Managed Services team to deliver a positive customer experience 

  Key responsibilities for this job:

  • Respond to support calls as assigned within Service Level Agreements;
  • Work as a team to deliver timely resolution to customer requests from telephone and email
  • Maintain an understanding of the internal escalation process
  • Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organisations.
  • To be a highly motivated team player with the skills and ability to manage changing priorities.
  • Escalate issues and involve Service Desk wherever required in order to resolve an issue as quickly as possible 

  Knowledge and experience required:  

  • Experience in managing/ troubleshooting Windows and MAC Desktops
  • Experience in Microsoft Exchange, Active Director, WSindows Server & Desktops, SQL Server technologies
  • Experience in managing/troubleshooting VMWare and/ or virtualiation technologies
  • Experience in using ITIL based ticketing system (ITIL foundation preferred)
  • Knowledge of Networking (DNS,DHCP,PING,TRACERT,NETSTAT,NBTSTAT,TELNAT,FTP,FTPS,SFTP)
  • Desired skills in Microsoft System Centre, Sharepoint and Lync an advantage
  • Applicants will ideally be either MCP,MCSA,MCSE or VCP certified  

  Mission Statement

  "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

  Apply Now | Vacancies | Careers
• 3rd Line Managed Services Specialist
  • Type of role: full time permanent
  • Location: London
  • Hours: Monday-Friday 09:00-17:30
  • Holidays: 25 days

  Overall purpose of the job:

  • To provide remote specialist support to Exponential-e customers within the agreed Service Level Agreements
  • Maintain close working relationships with a subset of prestigious customers and all internal stakeholders in order to reach objectives, and ensure a seamless delivery of customer requirements
  • Manage and own support incidents and changes to drive customer issues through to resolution
  • To work collaboratively with 3rd party vendors and other internal teams to bring a resolution within SLAs
  • Act as a support function within a specialist team of engineers who are focused on a subset of specific Exponential-e customers
  • Perform routine IT System health checks to ensure customer environments are operating correctly
  • Participate in an on-call rota as required

  Key responsibilities for this job:

  • Respond to support calls as assigned within the agreed SLAs; ensuring calls are quickly and accurately logged, closed and analysed to prevent future occurrences, and that call resolution priorities are met
  • Escalate problem calls within the Service Desk team to meet SLAs and ensure maximum level of customer satisfaction
  • Troubleshooting customer technical faults and working with external vendors and service providers to achieve fault resolution
  • Work as a team to deliver timely resolution to customer requests received from telephone, email, and automated monitoring
  • Maintain an understanding of the internal escalation process to reduce escalation and SLA breaches
  • Maintain professional working relationships with customers, suppliers and work colleagues
  • Ensure all knowledge base documents are updated, stored consistently in a single system
  • Work proactively to ensure that all knowledge information is maintained and updated on an on-going basis
  • Act as a technical mentor to your peers for core technologies.
  • Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member

  Knowledge and experience required:

  Professional Experience

  • Experience in providing Technical Support (2nd and 3rd Line Support) in an ITIL based environment
  • Previous experience in a fast-paced customer facing/MSP helpdesk role
  • Ability to provide a customer focused service to committed Service levels
  • Ability to work under own initiative, manage own time, and work to deadlines
  • Strong interpersonal and communication skills, particularly customer facing techniques and listening abilities
  • Proven ability to identify and resolve challenging technical problems
  • Sound judgement with demonstrable understanding of when and how to escalate issues
  • Ability to work with minimal supervision and manage a heavy workload
  • Ability to train and mentor junior team members of the service desk
  • Ability to lead on Projects and manage Project timelines.

  Technical Skills :

  • Experience of supporting, installing and modifying all version of Microsoft Windows server up to Windows 2016 and standard Microsoft applications
  • Experience in installation, configuration and maintenance of Active Directory Services, MS Exchange , SQL and Office 365
  • In-depth understanding of VDI solutions including Citrix XenApp and XenDesktop.
  • Experience in deployment of, and managing of Enterprise level System Center Configuration Manager (SCCM) managed environments.
  • Working knowledge of VMWare & Hyper -V configuration and support is essential
  • Demonstrable understanding of network infrastructure (Security/DHCP/DNS)
  • Experience of supporting Technical projects
  • Understanding and appreciation of the ITIL Framework
  • Working Knowledge of Enterprise Load Balancing technologies (Citrix NetScaler, KEMP, F5)
  • Experience of administrating and supporting backup solutions Commvault and RedStor
  • Experienced in training and developing junior IT staff
  • Applicants will ideally be either MCP, MCSA, MCSE or VCP certified

  Mission Statement

  "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

  Apply Now | Vacancies | Careers
• 1st Line Network Technician 24/7
  • Type of role: full time permanent
  • Location: London
  • Hours:  2 days on (7am – 7pm), 2 nights on (7pm – 7am), 4 days off
  • Holidays: 23 days

  Overall purpose of the job:

  Day to day running of the Service Desk providing client support with a focus on providing a high level of customer service.

  Key responsibilities for this job:

  • First line support handling customer enquiries and support issues using our ticketing system
  • Proactive network monitoring of alarms and traps for our customers via our monitoring tools
  • Troubleshooting DSL circuit faults and working with carriers to achieve fault resolution
  • Driving fault resolution to ensure SLA's are not breached
  • Escalation of faults/outages in accordance with Exponential-e procedures
  • Taking immediate corrective action to restore services
  • Maintain professional working relationships with customers, suppliers and work colleagues
  • Creating incident reports/notifications for customer distribution

  what we are looking for:

  • Someone with a passion for working in the networking field who is eager to learn and progress
  • Strong customer service focus
  • Experience working within a customer focused role
  • General networking, TCP/IP principles & DNS knowledge
  • Excellent verbal and written communication skills with a professional phone manner
  • Flexible approach to work with the ability to work effectively under pressure
  • Ability to work in a team with little supervision using own initiative
  • Responsible and willing to take ownership
  • Positive and professional attitude

  Nice to have:

  • Cisco /Juniper certification
  • Some experience working with a Managed Service Provider
  • Some programming language experience

  Mission Statement

  "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

  Apply Now | Vacancies | Careers
• University Work Placement - 1st Line Network Technician
  • Type of role: full time
  • Location: London
  • Hours:Monday - Friday Two weeks 08:00am - 16:30pm Two weeks 11:00am - 19:30pm
  • Holidays: 25 days

  University Work Placement - 11 months

  Overall purpose of the job:

  Day to day running of the Service Desk providing client support with a focus on providing a high level of customer service.  Please note this role is only suitable for current university students able to complete a work placement from summer 2019 to summer 2020. 

  Key responsibilities for this job:

  • First line support handling customer enquiries and support issues using our ticketing system
  • Proactive network monitoring of alarms and traps for our customers via our monitoring tools
  • Troubleshooting circuit faults and working with carriers to achieve fault resolution
  • Driving fault resolution to ensure SLA's are not breached
  • Escalation of faults/outages in accordance with Exponential-e procedures
  • Taking immediate corrective action to restore services
  • Maintain professional working relationships with customers, suppliers and work colleagues
  • Creating incident reports/notifications for customer distribution

  What we are looking for:

  • The successful candidate will be currently completing an IT/networking focused degree and looking to secure a work placement from summer 2019 to summer 2020.  We are looking for someone with a real passion for networking that is eager to gain commercial experience in this field.
  • Strong customer service focus
  • Excellent verbal and written communication skills with a professional phone manner
  • Flexible approach to work with the ability to work effectively under pressure
  • Ability to work in a team with little supervision using own initiative
  • Responsible and willing to take ownership
  • Positive and professional attitude

  Mission Statement

  "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

  Apply Now | Vacancies | Careers 
• Marketing Manager

  Type of role: full time permanent

  Location: London

  Hours: 09:00-17:30

  Holidays: 25 days

  Overall purpose of the job:

  • Design, deliver and execute the Exponential-e marketing plan within budget
  • Develop integrated marketing campaigns within specified budgets for demand and lead generation
  • Communicate the company message and brand values to both internal and external stakeholders in keeping with the overall corporate marketing strategy

  Key responsibilities for this job:

  • Design, creation and execution of integrated marketing campaigns utilising a range of marketing tools including direct mail, adverts, online content and e-shots
  • Organise regular events as part of the programme, ensuring that relevant customer stakeholders attend
  • Support our social media presence
  • Development of appropriate marketing materials with clear and relevant messages
  • Content creation to be used across marketing
  • Manage the budget and the end to end process of executing marketing programmes, collaborating with internal sales and marketing stakeholders and where required external support
  • Provide management reporting and statistics on all marketing activities including reporting on campaign ROI, demonstrating links between investment and return
  • Work closely with Sales Operations to ensure successful execution and reporting of campaigns
  • Work closely with the sales teams to develop sales enablement tools and drive demand generation
  • Ensure Salesforce CRM is up to date pre, during and post campaign
  • Liaise effectively with a range of 3rd party suppliers including PR and design agencies
  • Competitive analysis, market monitoring and measurement

  Knowledge and experience required:

  • Experience working within a B2B Marketing environment; preferably in the IT, Telecoms, Cloud or technology space
  • Experience of copy writing and creating marketing materials
  • Ability and gravitas to influence internal stakeholders to deliver the customer marketing programme required.
  • Highly motivated and proactive
  • Strong creative skills and an impeccable eye for detail.
  • Excellent interpersonal, negotiation and influencing skills

  Mission Statement

  "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

  Apply Now | Vacancies | Careers
• Credit Controller

  Type of role: full time permanent

  Hours: Monday-Friday 09:00-17:30

  Holidays: 25 days plus Public Holidays

  Overall purpose of the job:

  The Credit Controller’s role is to reduce debtor days and work with your own ledger but also working as part of a team.

  Key responsibilities for this job:

  • Maintaining accurate ledger accounts for customers.
  • Allocating receipts including cheques and BACS payments.
  • Daily bank reconciliation
  • Deal efficiently with any Customer queries regarding their accounts.
  • All queries should be logged with the dispute Credit Controller and tracked and escalated, if necessary, until the issue has been successfully resolved.
  • Manage interdepartmental relationships
  • Weekly banking
  • Recommend suspension proceedings where collection has failed
  • Maintain debtor days at pre-defined level
  • Monthly letter and statement run
  • Any other duties considered appropriate for the role
  • Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member

  Knowledge and experience required:

  • Preferred 1-2 years' experience in a similar role
  • Strong excel skills
  • Negotiation skills
  • Must be PC literate and able to use standard software packages particularly Excel
  • Strong customer services focus
  • Responsible and willing to take ownership of work
  • Experience working for an ISP or communications provider would be preferable but not essential.
  • Sharing responsibilities and strong team working capability
  • Good communication skills are essential and must be able to work on own initiative.
  • Must be able to adapt to the use of non-standard systems, standalone databases and bespoke packages.

  Mission Statement

  "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

  Apply Now
• Enterprise Senior Account Director

  Type of role: full time permanent

  Hours: Monday – Friday 9:00 – 17:30

  Holidays: 25 days plus Public Holidays

  Overall purpose of the job:

  To support and execute the new business acquisition strategy of Exponential-e ensuring achievement of all assigned margin, revenue and contract value targets.

  Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators

  Primary product focus areas:

  • WAN Portfolio: VPLS, Data Connectivity and Wireless
  • LAN Portfolio
  • Unified Communications portfolio
  • Voice portfolio: Hosted and traditional voice offerings
  • Hosting & Cloud
  • Managed IT Services and Equipment

  Key responsibilities for this job:

  • Develop and execute short, medium and long term business plans to exceed targets
  • Achieve and exceed margin, contract value, and revenue targets
  • Deliver against key performance indicators and objectives
  • Prospect, qualify, negotiate and close key new business deals
  • Build and maintain a solid and robustly qualified pipeline of sales opportunities within assigned industry verticals growing to a level of 3x target coverage.
  • Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
  • Religiously maintain opportunity pipeline and deal positions on Salesforce
  • Develop strategy, produce win-plans and execute on major deals
  • Define target list and engage suspects based on clearly defined criteria
  • Carry out and record target prospect meetings in line with agreed KPIs
  • Develop an in-depth knowledge of the factors impacting the technology market, adoption and trends for assigned verticals
  • Generate strong relationships with senior executives within customer and prospect base
  • Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
  • Identify and develop opportunities for strategic step-change revenue growth
  • Produce quotations and lead Exponential-e responses to tenders, RFI’s, RFPs, and other response formats
  • Build and provide clear leadership to virtual teams in pursuit of major business opportunities
  • Collect and understand target client requirements, building commercial propositions based on Capex , Opex and other commercial needs to gain competitive advantage
  • Understand and be able to articulate deal level P&Ls
  • Attend, present and host at industry events
  • Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions particularly: WAN (MPLS, Point to Point), Hosting and Cloud, Managed IT services; Hosted Voice and Unified Comms.
  • Build and leverage an understanding of competition and their propositions to Exponential-e advantage
  • Formulate and complete client presentations to an exceptional standard
  • Complete monthly reports and other administrative requirements to quality standards and required timeframes.

  Knowledge and experience required:

  • Extensive experience within the Telecoms, Hosting, UC, and Vendor environment
  • Experience in developing business in assigned industry verticals
  • Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas
  • Able to demonstrate strong commercial understanding and business acumen
  • Strong sales skills (prospecting, qualifying, campaign management)
  • Detailed understanding of sales process and demonstration of world class sales rigour
  • Proven track record of identifying, developing and closing major opportunities
  • Proven and consistent track record of target over-achievement
  • Excellent networking ability and natural communication style
  • Excellent communicator with strong presentation, numeracy and written skills
  • Strong problem solving abilities; able to facilitate discussions and outcomes
  • Able to travel within designated territory and able to work with the minimum of supervision
  • Microsoft XP (Excel, Word, Email, Access, Power Point)
  • Salesforce experience advantageous but not essential
  • Degree level education advantageous, but track record of success in aligned career of higher importance.

  Mission Statement

  "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

  Apply Now > |   Vacancies | Careers
• Regional Business Development Manager

  Type of role: full time permanent

  Hours: Monday – Friday 9:00 – 17:30

  Holidays: 25 days plus Public Holidays

  Overall purpose of the job:

  To support and execute the new business acquisition strategy of Exponential-e ensuring achievement of all assigned margin, revenue and contract value targets. Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators

  Key responsibilities for this job:

  • To make a significant contribution to the company’s business sales revenue
  • To define, develop and own key client relationships and contact strategy.
  • Develop and execute short, medium and long term business plans to exceed targets
  • Achieve and exceed margin, contract value, and revenue targets
  • Deliver against key performance indicators and objectives
  • Prospect, qualify, negotiate and close key new business deals
  • Build and maintain a solid and robustly qualified pipeline of sales opportunities within assigned industry verticals growing to a level of 3x target coverage.
  • Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
  • Religiously maintain opportunity pipeline and deal positions on Salesforce
  • Develop strategy, produce win-plans and execute on major deals
  • Define target list and engage suspects based on clearly defined criteria
  • Carry out and record target prospect meetings in line with agreed KPIs
  • Develop an in-depth knowledge of the factors impacting the technology market, adoption and trends for assigned verticals
  • Generate strong relationships with senior executives within customer and prospect base
  • Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
  • Identify and develop opportunities for strategic step-change revenue growth
  • Produce quotations and lead Exponential-e responses to tenders, RFI’s, RFPs, and other response formats
  • Build and provide clear leadership to virtual teams in pursuit of major business opportunities
  • Collect and understand target client requirements, building commercial propositions based on Capex , Opex and other commercial needs to gain competitive advantage
  • Understand and be able to articulate deal level P&Ls
  • Attend, present and host at industry events
  • Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions particularly: WAN (MPLS, Point to Point), Hosting and Cloud, Managed IT services; Hosted Voice and Unified Comms.
  • Build and leverage an understanding of competition and their propositions to Exponential-e advantage
  • Formulate and complete client presentations to an exceptional standard
  • Complete monthly reports and other administrative requirements to quality standards and required timeframes.
  • Other tasks as required and commensurate with role

  Knowledge and experience required:

  • Extensive experience within the Telecoms, Hosting, UC, and Vendor environment
  • Experience in developing business in assigned industry verticals
  • Experience selling managed IT services – Including Unified Communications, SAS and Cloud solutions
  • Consultative sales person who can identify and sell against key business drivers
  • Highly skilled and experienced negotiator who is able to quickly build relationships with senior, key influential decision makers
  • An innovative approach and an expert grasp of technology and technical solution which will drive business value.
  • Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas
  • Able to demonstrate strong commercial understanding and business acumen
  • Strong sales skills (prospecting, qualifying, campaign management)
  • Detailed understanding of sales process and demonstration of world class sales rigour
  • Proven track record of identifying, developing and closing major opportunities
  • Proven and consistent track record of target over-achievement
  • Excellent networking ability and natural communication style
  • Excellent communicator with strong presentation, numeracy and written skills
  • Strong problem solving abilities; able to facilitate discussions and outcomes
  • Able to travel within designated territory and able to work with the minimum of supervision
  • Microsoft XP (Excel, Word, Email, Access, Power Point)
  • Microsoft Dynamics CRM experience advantageous but not essential
  • Salesforce experience advantageous but not essential
  • Degree level education advantageous, but track record of success in aligned career of higher importance.

  Mission Statement

  "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

  Apply Now
• Solutions Consultant - Manchester

  Type of role: full time permanent

  Location: Manchester

  Hours: Monday-Friday 09:00-17:30

  Holidays: 25 days

  Overall purpose of the job:

  Exponential-e is in the market for a Solutions Consultant who can support the Sales Account Managers on the network solution designs. The candidate would be expected to have a good knowledge Telecoms/Solution designs and be able to provide:

  • Provide “pre-sales” Solutions support internally and externally to account managers working on network, voice or cloud projects
  • Work as a team player to assist in the smooth running of the Solutions department
  • Closely interact with the engineering department during the design stage of new solutions

  Key responsibilities for this job:

  • To engage with Sales Account Managers from the early stage of the opportunity cycle
  • Technically qualify new opportunities in conjunction with the commercial qualification
  • To attend customer meetings with Sales Account Managers
  • To participate in customer conference calls when required
  • The ability to design and develop innovative and competitive solutions, working individually or leading a wider virtual team for the qualified opportunity
  • Support the Sales Account Manager with the commercials of the opportunity
  • Work very closely with the Exponential-e Bid Team and Account Managers to respond to tenders (RFI/RFP)
  • To act as a central point of contact and provide technical support within existing accounts
  • Create a close working relationship with the engineering department in order to validate proposed designs and solutions
  • Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member

  Knowledge and experience required:

  • A Bachelor’s Degree or equivalent experience
  • Minimum of 4 to 5 years of Significant IT / Telecoms experience
  • Experience in a pre-sales environment with the ability to talk confidently about technical solutions
  • Excellent presentation skills – the ability to articulate technical concepts to a non-technical audience
  • Good commercial acumen
  • Proven technical design skills and the ability to create design documentation
  • Knowledge of VPLS, MPLS, IP Networking, Routing Protocols, BGP, VRRP, IGRP
  • A minimum of one additional discipline listed below:
    • Experience in designing secure Internet solutions (UTM firewalls. SIEM) desirable
    • Knowledge of LAN (wired and wireless) environments desirable
    • Familiarity with Private & Public Cloud architecture would be advantageous
    • Previous hands on technical experience is desirable

  Mission Statement

  "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

  Apply Now | Vacancies | Careers

• University Work Placement - Junior Solutions Consultant

  Type of role:Full Time Temporary

  Location: London

  Hours: Monday-Friday 09:00-17:30

  Holidays: 25 days

  University Work Placement (11-12 months - Summer start date)

  This is an exciting opportunity to join a rapidly growing organisation that takes PRIDE in our culture and one team spirit. This role is an 11 month placement as part of a Sandwich University Degree. We pride ourselves on giving you a real insight into the real working world.

  You will work alongside experienced professional’s playing a critical part in our business success. It will be a learning curve and you will be challenged; but in return for your efforts we will develop, train and inspire you.

  You will leave your placement having had a real taste of the industry raising your commercial awareness and interpersonal skills. The industrial placement scheme will provide you with outstanding technical experience in a business that is considered a technical leader in its field.

  Overall purpose of the job:

  • Provide solution design support to Pre Sales Solution Consultants on complex customer solutions
  • Work as a team player to assist in the smooth running of the Pre Sales Solutions department
  • Closely interact with the engineering department during the design stage of new solutions

  Key responsibilities for this job:

  • Work alongside the Pre Sales Solution Consultants and with end customers to complete the solutions design documentation
  • Work closely with Pre Sales Solution Consultants to help respond to tenders
  • Answer internal solutions design queries from Sales Account Managers
  • Participate in conference calls with customers when required
  • Design of technical solutions based on customer requirements
  • Keeping track of support requests from the pre-sales ticketing system
  • Forming close working relationships with the engineering department in order to validate proposed designs and solutions

  Knowledge and experience required:

  • Strong customer service focus
  • Excellent verbal and written communication skills with a professional phone manner
  • Flexible approach to work with the ability to work effectively under pressure
  • Ability to work in a team with little supervision using own initiative
  • Responsible and willing to take ownership
  • Positive and professional attitude

  Mission Statement

  "Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. Sustaining a World-class company..."

  Apply Now | Vacancies | Careers

• Provisioning Administrator

  Type of role: full time permanent

  Location: London

  Hours: Monday-Friday 09:00-17:30

  Holidays:25 days plus Public Holidays

  Overall purpose of the job:

  Follow processes to ensure the smooth provisioning of Exponential-e products and services

  Key responsibilities for this job:

  • Placing of sales orders with suppliers
  • Communicating precise and accurate information to customers regarding sales orders
  • Updating internal databases as required - being the focal administrator for the provisioning CRM system and continuosly updating information in the database.
  • Liaising with different areas in the business as well as external suppliers and customers
  • General day-to-day provisioning duties
  • Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member

  Knowledge and experience required:

  •  Experience working within an administration or coordination based role within a corporate environment
  • Ability to interpret large volumes of data, and place orders with a high level of accuracy
  • Candidates should be numerate, literate, have good IT Skills along with an organised and methodical approach to work
  • Well organised and self motivated team player
  • Effective communication skills and an excellent telephone manner
  • A strong attention to detail and a task finisher
  • Experience working for an ISP or telecommunications provider would be preferable but not essential

  Mission Statement

  "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

  Apply Now |   Vacancies | Careers
• Managed Services Engineer

  Type of role: full time permanent

  Location: London

  Hours: 4 day 07:30 – 19:30, 4 days off, 4 days 19:30 – 07:30, 4 days off

  Holidays: 25 days

  Overall purpose of the job:

  • Provide 1st and 2nd Line helpdesk and remote desktop support to Exponential-e customers
  • Primarily responsible for managing and owning support tickets and driving customer issues through to resolution

  Key responsibilities for this job:

  • Respond to support calls as assigned within Service Level Agreements; ensuring calls are quickly and accurately logged, closed and analysed to prevent future occurrences, and that call resolution priorities are met
  • Escalate problem calls within the Cloud team to meet Service Level Agreements and ensure maximum level of customer satisfaction
  • Troubleshooting customer technical faults and working with external vendors and service providers to achieve fault resolution
  • Work as a team to deliver timely resolution to customer requests from telephone and email
  • Maintain an understanding of the internal escalation process
  • Jeopardy management to reduce escalation and SLA breaches
  • Maintain professional working relationships with customers, suppliers and work colleagues

  Knowledge and experience required:

  Professional Experience:

  • Experience in providing Technical Support (1st and 2nd Line Support) in an ITIL based environment
  • Previous experience in a fast-paced customer facing/MSP helpdesk role
  • Ability to provide a customer focused service to committed Service levels
  • Ability to work under own initiative, manage own time, and work to deadlines
  • Strong interpersonal and communication skills, particularly customer facing techniques and listening abilities
  • Proven ability to identify and resolve challenging technical problems
  • Sound judgement with demonstrable understanding of when and how to escalate issues
  • Ability to work with minimal supervision and manage a heavy workload
  • Ability to train and mentor junior team members of the service desk

  Technical Skills:

  • Experience in managing/troubleshooting Windows Servers
  • Knowledge of Networking (DNS, DHCP)
  • Experience of supporting, installing and modifying all version of Microsoft Windows server up to Windows 2016 and standard Microsoft applications
  • Experience in configuration and maintenance of Active Directory Services, MS Exchange , SQL and Office 365
  • Capable of supporting VDI Solutions (Horizon View, Citrix, RDS)
  • Working knowledge of VMWare & Hyper -V configuration and support is essential
  • Strong understanding of network fundamentals (Security/DHCP/DNS)
  • Understanding of Scripting languages (PowerShell/VBScript)
  • Understanding and appreciation of ITIL Frameworks
  • Hands on experience of administrating and supporting backup solutions such as Veam, BackupExec, Commvault
  • Experienced in training and developing junior IT staff
  • Applicants will ideally be either MCP, MCSA, MCSE or VCP certified

  Mission Statement

  "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

  Apply Now | Vacancies | Careers
• Core Network Operations Engineer

  Type of role: full time permanent

  Location: London

  Hours: Monday-Friday 9:00-17:30

  Holidays: 25 days excluding Bank holidays, Will also be paid for Bank holidays

  Overall purpose of the job:

  The Core Operations team are responsible for all aspects of maintaining the core network and configuring customer solutions. This team sits at level 4 of the engineering hierarchy and is responsible for providing advanced support for the 2nd and 3rd line service desk teams.

  Key responsibilities for this job:

  • Providing advanced network support to service desk engineers 
  • To work in parallel with normal daily duties to deliver assigned projects
  • Provide support to internal teams to assist them in delivering their objectives
  • Field engineering duties when required (core network related)
  • Provide support and mentoring to 2nd and 3rd line engineers
  • To be available for on-call duties (core network related) and out-of-hours work when required

  Knowledge and experience required:

  • Good understanding of fundamental networking principles – routing and switching
  • Knowledge of routing and switching protocols - BGP, OSPF, ISIS, EIGRP, STP, VLANs, Dot1q, QinQ
  • IP Addressing and Subnetting knowledge – IPv4 & IPv6

  Desirable knowledge and experience:

  • Experience working for an ISP/Carrier is highly desirable
  • Preferably CCNA and CCNP qualified
  • Experience working with Cisco, Juniper and Alcatel-Lucent are relevant
  • Other technologies – VPLS (E-Lan), E-Line, DSL, Group protocols (VRRP, HSRP), understanding of access technologies (E1, Fibre, etc.)

  Mission Statement

  "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

  Apply Now
• Cloud Support Engineer

  Type of role: full time permanent

  Location: London

  Hours: Monday-Friday 09:00-17:30

  Holidays: 25 days

  Overall purpose of the job:

  • Act as an escalation point for the wider support teams, specifically around issues involving Storage, Virtualization amongst various supported technologies.
  • Provide specialist support to maintain the stability, functionality and integrity of Exponential-e Cloud infrastructure.
  • Work with other technical departments in order to train and build up the knowledge base for Cloud/IT services within Exponential-e Ltd.
  • Contribute to the design, delivery and support of large and small projects relating to cloud and service transformation
  • Participate in an on-call rota as required.

  Key responsibilities for this job:

  • Provide subject matter expertise for technical solutions and delivery teams.
  • Respond to support calls within the agreed OLAs; ensuring calls are analyzed and worked on until closure to prevent future occurrences, and that call resolution priorities are met.
  • Troubleshooting customer technical faults, working with external vendors and service providers to achieve fault resolution.
  • Maintain an understanding of the internal escalation process to reduce escalation and OLA breaches.
  • Maintain professional working relationships with customers, suppliers, work colleagues and other departments.
  • Ensure all knowledge base documents are updated, stored consistently in a single system.
  • Work proactively to ensure that all knowledge information is maintained and updated on an on-going basis.
  • Ensure that there is adequate documentation for all Cloud architecture and processes.
  • Conduct upgrades of Cloud products and services.
  • On-call as per the agreed rota

  Knowledge and experience required:

  • Strong knowledge of VMware and virtualization technologies. (vCloud Director and vSphere)
  • Experience configuring and deploying a shared and private cloud infrastructure.
  • Exposure to enterprise cloud environments with multiple hosts and clusters.
  • Experience working with in a Managed Services or Cloud Provider environment.
  • Knowledge of Public Clouds such as Amazon AWS and Microsoft Azure etc., would be advantageous.
  • Understanding and working knowledge of ITIL Framework.
  • Experience in storage technologies from leading vendors such as Dell EMC, HP, NetApp etc.
  • Familiarity with disaster recovery and backup technologies such as Zerto and Commvault.
  • Fundamental understanding of networking technologies.
  • Experience of supporting Technical projects
  • Highly adaptable, proactive, being able to multi-task and work well under pressure.
  • Be able to work collaboratively and coordinate with other departments/individuals at all levels.
  • Be responsible and accountable to be able to make strong judgement decision.

  Mission Statement

  "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

  Apply Now | Vacancies | Careers