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21 April 2021

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Careers at Exponential-e :

Our passion for technology is only matched by our passion for our people. Working at Exponential-e means coming into a dynamic environment where motivated employees have the opportunity to become experts in their field, thought leaders and game changers of the future. In all areas of our business we strive to build teams that: continually seek meaningful results through innovation, are customer-focused and thrive on working in a fast-paced and friendly environment.

People:
Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Channel Partner Manager
Type of role: full time permanent

Hours: Monday – Friday 9:00 – 17:30

Holidays: 25 days plus Public Holidays

Overall purpose of the job:

To develop channel accounts to increase revenues in line with set targets. The objective is underpinned by the need to provide partners with significant commercial advantage.

Key responsibilities for this job:
- Build lasting relationships with partners and increase spend with Exponential-e
- Plan sales strategies and work closely with marketing to raise awareness of Exponential-e and build a strong pipeline
- Ensure that targets are achieved
- Competently and knowledgably advise partners on network solutions and services that best fulfil their customer requirements, undergoing full assessments and analysis of client needs
- Align Exponential-e portfolio within partner services and ensure partners sales teams are aware of positioning and benefits
- Negotiate pricing with partners to achieve sales in line with Exponential-e's pricing policies and client requirements
- Conducting face to face channel meetings with partners and their clients
- Managing internal resource and interfacing with internal departments
- To achieve personal/career advancement goals in line with Exponential-e’s personal development programme
Other duties the Channel Partner Manager will be required to undertake as may be assigned by Sales Manager:
- Accurate forecasting of anticipated sales is required, along with regular activity reporting
- Participation in planning and preparing marketing campaigns along with your own targeted campaigns
- Attending networking events
- Activities outside of normal work hours may also be required
Knowledge and experience required:
- Consistent channel sales record within the telecoms, ISP, carrier or systems integrator space
- Knowledge of data connectivity, WAN and Internet network technologies
- Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
- Must be driven, self-motivated and disciplined
- Articulate and polished with a professional approach to sales
- Eager to learn and develop
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Lean Six Sigma Consultant
Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

As Lean Six Sigma Consultant, you will be specifically responsible for the development and facilitation of the business transformation strategy for the wider business. This includes facilitating management teams through analysis of their value streams; selection and prioritisation of focus areas; business case development and delivery of improvement projects using Lean Six Sigma and Lean Start-up techniques.

The role will require you to work with the Head of Operational Excellence to develop plans in support of divisional improvement ambitions. You will also be required to lead and support strategic projects; delivering outputs on time, within budget and without compromising on quality. The role will also require you to drive standardisation and improvements over longer periods of time.

As well as focusing on transformation projects, your responsibilities will also extend to driving cultural change towards productivity and efficiency focus using Continuous Improvement techniques. With minimal supervision, you will provide on-going advice, coaching, mentoring and direct support to staff and managers on Continuous Improvement processes and practices across the business as required.

Key responsibilities for this job:
- Lead the definition and delivery of business improvement projects through the application of Lean Six Sigma and Lean Start-up principles to eliminate waste.
- Assist with the definition of potential projects to support the future growth of the business by identifying, quantifying and comparing potential projects, and playing an active role in the prioritisation process.
- Secure the appropriate business sponsorship for allocated improvement projects.
- Actively identify potential risks & issues relating to the delivery of projects and manage a resolution process in a timely manner, only escalating major issues.
- Work with business functions to develop and implement data gathering techniques to identify and rank opportunities for continuous improvement.
- Creation and upkeep of documentation including; "As-Is" and "To-Be" Process Maps, Operational Definitions, User Work Instructions and supporting project documentation.
- Act as a lean facilitator by supporting various stakeholders of improvement projects and make sure that the change happens.
- Deliver training and provide mentoring support in Yellow Belt, Root Cause Analysis, 5S, Kaizen and workshop facilitation techniques, while being an example of best practice for others.
Knowledge and experience required:
- A track record of delivering business improvement projects at Green Belt Level.
- Experience in driving Operational Excellence or Business Transformation within an organisation.
- Experience of working with and influencing stakeholders at all levels.
- Demonstrated experience with quality systems including Lean, Lean Start-up and Six Sigma.
- Demonstrated project and process delivery skills, including accurate project planning, milestone delivery, project resource management, and effective status updates.
- The ability to take innovative solutions from initial visioning to final deployment utilising Lean Start-up.
- Be a self-starter who can work autonomously but also be able to collaborate effectively with teams of various shapes and sizes.
- Be an analytical thinker.
- Have strong proficiency and experience in gathering, understanding and mapping specific business requirements to product features.
- Develop social connections and communicate with emotional intelligence.
- Be able to follow a prescribed structure of proven principles and practices when appropriate.
- Have an aptitude for solving complex problems and generating solutions.
- Have the confidence to express an opinion, even if it’s unpopular or challenges the current status quo.
Desirable qualifications:
- Minimum: Lean Six Sigma Green Belt certification
- 2.1 undergraduate degree or higher in any subject covering Engineering, Mathematics, Business or Social Science.
- Practical experience with statistical packages such as Minitab, SPSS or similar.
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Field Services Technician
- Type of role: full time permanent
- Location: Field Based
- Hours: Monday-Friday 09:00-17:30 plus Oncall
- Holidays: 25 days
Overall purpose of the job:
- Nationwide travel to perform Cabling and Hardware duties at Exponential-e Client premises, Data Centre’s, and Telephone Exchanges.
- Nationwide travel to perform site surveys.
- Installation of Network, Server and Wifi Hardware and associated cabling.
- On-site support at Exponential-e Client premises & Data Centre’s for various clients.
- Technical Remote Hands and break-fix support.
- Network infrastructure cabling and Data Centre patching activities.
- Participation in on call rota (1 week in 4/6) to provide 24/7 support Nationwide.
Key responsibilities for this job:

Field Operations
- Co-ordinate on site cabling and hardware installation duties, working with Core Network and Managed Hosting teams to ensure hardware is correctly deployed and connectivity is tested and reachable remotely.
- Survey client premises for WiFi & 4G coverage nationwide and capture other vital information required for the planning of future deployments of associated hardware and cabling for large scale nationwide projects.
- Perform Pre Cable’ and ‘Pre deploy’ duties in cases where circuits and client sites are yet to be delivered or readied by vendors.
- Troubleshoot/Investigate and rectify circuit connection errors & circuit/hardware down scenarios using ServiceNow ticketing system and working closely with internal teams.
- Participate in a Rota system to provide out of hours migration/switch over works providing on-site support if required to client premises nationwide. *Random night shifts may be required for bulk out of hours migrations.
- Perform Hardware upgrades on legacy equipment and re-cable as instructed.
- Participate in on-call/out of hour’s duties on various planned and unplanned Infrastructure upgrades, faults and expansion projects.
- Work with Senior Data Centre Technicians to plan in order of received tickets, workload for each day.
- Keep in line with internal and client agreed SLA’s surrounding time taken to deliver each ticket/site deployment dependent on geographical location.
Data Centre Access, Site Management & Remote Hands:
- Maintain a professional and disciplined approach at all times when working within Exponential-e Client Premises, Data Centre’s & Telephone Exchanges.
- Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices.
- Manage and process Access, Remote hands and delivery tickets for co-location clients and internal works.
- Show proficiency in physical Remote Hands support if covering Data Centre Technician staff for both internal requirements and our colocation clients.
- Show competency with local policies and procedures of our Clients premises third party Data Centre providers.
- Ensure Data Centres are in a clean and presentable manor at all times.
- Gain understanding of basic support functions within the Data Centre with a view to progress into a Data Centre Technician role and beyond.
- Participate in 24x7x365 on call Rota to provide support for client access at Data Centre's, Client Migrations, Smart Hands Requests, Installation works for Managed Hosted clients, Scheduled maintenances/upgrades for Managed Hosting and Infrastructure upgrades, Circuit Down/Faults and any other works deemed Out Of Hours Internally or by our Clients.
Knowledge and experience required:
- Well organized and self-motivated with the ability to work alone and as part of team
- Proficient in working with hand held tools preferably cable cutters and crimps.
- Ability to work at height on small to medium step ladders.
- Experience and understanding of delivering excellent customer service.
- Must be willing to stay away on occasion if covering an extended geographical area with multiple site locations.
- Well-mannered and able to represent the business in a professional manor.
- Excellent written and verbal communication skills.
- Ability to work well under pressure whilst maintaining attention to detail and being able to make informed decisions.
- Full UK Driving License
- Some travel will be made by flight or train and covered by company expenses.
Desirable knowledge and experience:
- Experience in Networking, Copper and Fibre Cabling.
- Experience in deploying networking hardware.
- Excellent Customer service skills.
- Field Technician service experience.
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Product Associate
Overall purpose of the job:

Provide support to Product Management in planning, launching and in-life management of a Exponential-e's portfolio.

Key responsibilities for this job:
- Work alongside the Product Management team in supporting feasibility analysis, launch and on-going management of the Products portfolio.
- Support in market and competitor analysis
- Participate in development of product sales tools, product literature, documentation and processes and ensuring they are kept up to date.
- Support on Product metrics analysis.
Knowledge and experience required:
- Someone with a passion for new technologies and Product Management.
- Ability to grasp and translate technical capabilities into benefits.
- Good skills with Excel, Word and Powerpoint.
- Good attention to detail.
- Team player with excellent verbal and written communication skills.
- Positive and professional attitude.
- Flexible approach to work with the ability to work effectively under pressure
Desirable knowledge and experience:
- Preferably demonstrate some experience working within product management teams.
- Strong analytical and advanced Excel skills.
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers| Privacy Policy
If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Public Sector Account Manager
Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

To support and execute the new business acquisition strategy of Exponential-e Group Sales ensuring achievement of all assigned margin, revenue and contract value targets.

Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators

Primary Product Focus Areas:
- WAN Portfolio: VPLS, Data Connectivity and Wireless
- LAN Portfolio
- Unified Communications portfolio
- Voice portfolio: Hosted and traditional voice offerings
- Hosting & Cloud
- Managed IT Services and Equipment Sales
Key responsibilities for this job:
- Develop and execute short, medium and long term business plans to exceed targets
- Achieve and exceed margin, contract value, and revenue targets
- Deliver against key performance indicators and objectives
- Prospect, qualify, negotiate and close key new business deals
- Build and maintain a solid and robustly qualified pipeline of sales opportunities within assigned industry verticals growing to a level of 4x target coverage.
- Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
- Religiously maintain opportunity pipeline and deal positions on CRM (Salesforce)
- Develop strategy, produce win-plans and execute on major deals
- Define target list and engage suspects based on clearly defined criteria
- Carry out and record target prospect meetings in line with agreed KPIs
- Develop an in-depth knowledge of the factors impacting the technology market, adoption and trends for assigned verticals
- Generate strong relationships with senior executives within customer and prospect base
- Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
- Identify and develop opportunities for strategic step-change revenue growth
- Produce quotations and lead Exponential-e responses to tenders, RFI’s, RFPs, and other response formats
- Build and provide clear leadership to virtual teams in pursuit of major business opportunities
- Collect and understand target client requirements, building commercial propositions based on Capex , Opex and other commercial needs to gain competitive advantage
- Understand and be able to articulate deal level P&Ls
- Attend, present and host at industry events
- Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions particularly: WAN (VPLS, Point to Point), Hosting and Cloud, Managed IT services; Hosted Voice and Unified Comms.
- Build and leverage an understanding of competition and their propositions to Exponential-e advantage
- Formulate and complete client presentations to an exceptional standard
- Complete monthly reports and other administrative requirements to quality standards and required timeframes.
- Other tasks as required and commensurate with role
Knowledge and experience required:
- Extensive experience within the Connectivity, Cloud, Hosting, UC, and Vendor environment
- Experience in developing business in assigned industry verticals
- Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas
- Able to demonstrate strong commercial understanding and business acumen
- Strong sales skills (prospecting, qualifying, campaign management)
- Detailed understanding of sales process and demonstration of world class sales rigour
- Proven track record of identifying, developing and closing major opportunities
- Proven and consistent track record of target over-achievements
- Excellent networking ability and natural communication style
- Excellent communicator with strong presentation, numeracy and written skills
- Strong problem solving abilities; able to facilitate discussions and outcomes
- Able to travel within designated territory and able to work with the minimum of supervision
- Microsoft XP (Excel, Word, Email, Access, Power Point)
- Salesforce CRM experience advantageous but not essential
- Degree level education advantageous, but track record of success in aligned career more important
Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now
If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Technical Design Authority
- Type of role: full time permanent
- Location: London
- Hours: Monday-Friday 09:00-17:30, on-call hours required
- Holidays: 25 days
Overall purpose of the job:

The Exponential-e Technical Design Authority operates as the technical lead and senior technical contact for engagements across our diverse customer base as well as working inside our business to lead and drive design, implementation and support activities delivering benefit to one or many stakeholders. The team adds value by providing continuity of engagement and influence, optimally operating from initial opportunity scoping, through presales, design, implementation and support. You will be the key point of continuity that glues the efforts of your colleagues together.

The role requires a broad and diverse range of technical experience as your colleagues and customers will look to you for guidance, this understanding will also ensure you protect our organization from committing to deliver suboptimal or incompatible solutions and therefore failing in the eyes of our customer. To achieve this, you must also be an expert communicator, able to think fast and represent a situation professionally and eloquently, often with little or no time to prepare. Your people skills are equally as important as your technical aptitude as a large part of your day will be spent collaborating across both internal and external forums to progress projects, deal with escalations, complement presales engagements and embed with your customers business to understand the challenges facing them.

Key Responsibilities:
- Leading and directing the collation of requirements, production of architecture, design, and presentation of solutions to meet customer requirements.
- Ensure deployment and service objectives are met whilst maintaining a high level of prospect/customer satisfaction.
- Definition of work packages for the Professional Services or Managed Services teams to deploy and provide ongoing support to them during the build and handover processes.
- Work with Project Management to facilitate project reporting, delivery planning, checkpoint meetings (including conference calls and workshops) and to oversee project implementations.
- Act as technical point of contact for prospects, customers, and the sales teams on both BAU and project work across a wide variety of changing technologies.
- Provide follow-up support in disseminating technical information to the business throughout the contract lifecycle.
- Provide subject matter expertise to both technical solutions and delivery teams.
- Support in the development and scoping of new service opportunities.
- Review and critique produced presales proposals and high and low-level design documentation in preparation for release to the customer.
- Validate pre-sales designs against technical, project and commercial best practice.
- Continuously update your technical and soft skill knowledge.
- Present Exponential-e products and technical proposals to potential customers across a wide variety of industries and levels of seniority.
- Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member
Cloud Delivery Engineer
- Type of role: full time permanent
- Location: London
- Hours: Monday – Friday 09:00-17:30
- Holidays: 25 days
Overall purpose of the job:
- Successfully integrate new customers into the Exponential-e processes, procedures and Configuration Management Database (CMDB)
- Responsible for managing and owning the on-boarding and disaster recovery process.
- Support the Cloud Delivery Consultants in the implementation of customer cloud solutions. vDC/Zerto/OLB
- Maintaining close working relationships with customers and Exponential-e Project Managers in order to reach objectives, and ensure a seamless project deliveries
- Provide support to the internal MS team
Key responsibilities for this job:
- Managing and owning the onboarding and disaster recovery process of each new and existing Managed Services customers.
- Ensure customer systems, processes and procedures are managed and administered in the CMDB thoroughly
- Liaise closely with the PMO, Professional Services and Pre-Sales to ensure delivery of onboarding is successful
- Provisioning new cloud services onto the Exponential-e IaaS platform
- Intermediate-to-Advanced configuration of any cloud offering
- Attending technical customer meetings, and participate in conference calls when necessary
- Regular customer communication and progress reporting during implementation
- Troubleshooting any faults that may arise during solution delivery
- Assisting with solution documentation and planning, including network diagrams, migration plans and any other required documents
- Being available to support and execute customer migrations as required by all current projects, which may sometimes be outside of standard working hours
- Generate and distribute a handover document to customers, and peer Exponential-e teams
- Occasional field engineering duties
- Aid in the development of peers through knowledge transfer
Knowledge and experience required:
- Experience in managing/troubleshooting Windows and Linux Servers
- Active Directory 2003 -2019
- Windows server 2003 -2019
- Experience in Zerto replication
- Working knowledge of VDI Solutions (Horizon View, Citrix, RDS)
- Good understanding of network fundamentals (Security/DHCP/DNS)
- Understanding of Scripting languages (PowerShell/VBScript).
- Knowledge and exposure to Disaster Recovery Planning, Testing and execution
- Experience in managing/troubleshooting Commvault or other backup products
- VMware vCloud experience
- Experience in deploying/managing/troubleshooting VMWare and/or Virtualisation technologies
- Knowledge of Networking (DNS, DHCP, Routing)
- Ability to provide a customer focused service to committed service levels
- Ability to work under own initiative, manage own time and work to deadlines
- Strong interpersonal and communication skills, particularly customer facing techniques and listening abilities
- Must work efficiently, and be detail-oriented
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers | Privacy Policy
If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Service Architect
- Type of role: full time permanent
- Location: London
- Hours: Monday-Friday 09:00-17:30, on-call hours required
- Holidays: 25 days
Overall purpose of the job:

A front-line consultant who creates opportunities, solves problems, and establishes working relationships with customers and sales staff. Helping them move to a cloud and services infrastructure that gives them maximum flexibility in cutting edge technology while helping them run faster and more efficiently. Providing service architect and design functions within a presales capacity to support the continued growth of our cloud and managed services business.

Key Responsibilities:
- Instrumental in full sales cycle including discovery, opportunity and service evaluation, response documentation, opportunity closure and handover processes
- Supporting the Sales Teams with client meetings, workshops and presentations
- Promote sales confidence in the Managed Services portfolio by producing and maintaining relevant collateral and documentation in the service architecture, SIAM space
- Undertaking the design, and presentation of service-oriented architecture to meet defined customer requirements
- Working with sales teams and prospects to devise solutions based on customer requirements
- Creating and delivering customer presentations that promote and differentiate the value of the Exponential-e solution
- Conducting pre-contract Service architecture and design due diligence
- Knowledge of ITIL service programs for Incident Management, Event & Root Cause analysis and Change management
- Assist in the full handover of solutions to the delivery teams post contract signature
- Acting as a technical point of contact for prospects, customers, and the sales teams for Cloud products
- Assist in developing customer specific value propositions highlighting benefits and differentiators of Exponential-e vs competition
- Coordinating service design with the Sales team, Consulting team, and Technical Sales to ensure accuracy and feasibility
- Developing and maintaining a deep understanding of the Exponential-e product offerings
- Assisting with and leading practice development activities, including the development of new services, knowledge management, delivery methodologies and tools
- Regular liaison on interaction with stakeholder teams, namely Managed Services and Service Management
- Assist with the upkeep of product collateral and solutions/bid documentation repository
Knowledge and experience required:
- Proven experience working as a Service Architect in a transition, sales or presales capacity
- Ability to manage workload in a coordinated and prioritised manner, commonly adhering to timelines such as bid deadlines
- Demonstrable ability to translate customer service requirements into service architecture documentation and designs
- Demonstrable ability to clearly articulate the benefits of a service architecture in relation to customer business objectives
- Commercially astute and confident within a customer facing role, giving presentations, writing proposals, and holding customer calls/meetings
- Ability to work with and coordinate an array of stakeholders within a complex response/bid framework
- Proven experience in large scale, multi tower, multi provider transformation projects
- Strong consulting and leadership experience
- Strong technical and service aptitude to business processes, services processes and system integration
- Service Management integration and e-bonding
- A technical or consulting background in cloud and/or Managed Service Provider sector
- Strong knowledge and understanding of Service Design and Architecture
- Knowledge and familiarity of ITIL Service Management framework
- Strong proposal and bid writing skills
Desirable Experience

Knowledge and awareness of the following services would provide greater integration with the cloud and managed services team.
- Virtual Desktop Infrastructure – Citrix and VMware technology stacks
- Application High Availability modelling and design
- Azure, GCP and Amazon Web Services
- Virtualisation technologies –Hyper-V, VMware
- Storage solutions
- Experience with cloud migration
- Experience with IT Transformations, IT Outsourcing and managed services
- Software defined networking
- Unified Communications and Collaboration
- Application lifecycle management and application rearchitecting
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers | Privacy Policy
If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Junior Solutions Consultant
Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:
- Exponential-e is in the market for a Solutions Consultant who can support the Sales Account Managers on the network solution designs. The candidate would be expected to have a good knowledge Telecoms/Solution designs and be able to provide:
- “Pre-Sales” Solutions support internally and externally to Sales Account Managers working on network and basic voice or cloud projects
- Work as a team player to assist in the smooth running of the Solutions department
- Closely interact with the engineering department during the design stage of new solutions
Key responsibilities for this job:
- To engage with Sales Account Managers from the early stage of the opportunity cycle
- Technically qualify new opportunities in conjunction with the commercial qualification
- To attend customer meetings with Sales Account Managers
- To participate in customer conference calls when required
- The ability to design and develop innovative and competitive solutions, working individually To engage with Sales Account Managers from the early stage of the opportunity cycle
- leading a wider virtual team for the qualified opportunity
- Support the Sales Account Manager with the commercials of the opportunity
- Work very closely with the Exponential-e Bid Team and Account Managers to respond to tenders (RFI/RFP)
- To act as a central point of contact and provide technical support within existing accounts
- Create a close working relationship with the engineering department in order to validate proposed designs and solutions
Knowledge and experience required:
- Minimum of 1 to 3 years of Significant IT / Telecoms experience
- Experience in a pre-sales environment with the ability to talk confidently about technical solutions
- Excellent presentation skills – the ability to articulate technical concepts to a non-technical audience
- Good commercial acumen
- Proven technical design skills and the ability to create design documentation
- Knowledge of VPLS, MPLS, IP Networking, Routing Protocols, BGP, VRRP, IGRP
- It’d be advantageous for you to have experience in one of the below:
  - Experience in designing secure Internet solutions (UTM firewalls. SIEM)
  - Knowledge of LAN (wired and wireless) environments
  - Familiarity with Private & Public Cloud architecture
  - Previous hands on technical experience
- A Bachelor’s Degree or equivalent experience would be beneficial
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers | Privacy Policy
If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Business Development Executive
- Type of role: full time permanent
- Location: London
- Hours: Monday-Friday 09:00-17:30
- Holidays: 25 days
Overall purpose of the job:
- To identify, qualify and develop new business prospects
- You will be responsible for promoting the Exponential-e portfolio of products and services
- To work with all the sales pillars to develop leads, opportunities, accounts and increase revenues in line with set targets and business objectives
- To participate in lead generation activity and call out campaign days
- To support and devise sales go to market campaigns working the sales leaders on a monthly basis
- Identify, cultivate focused data to support sales strategies
- Support the Sales Director in key projects relating to new business, existing clients and renewals
Key responsibilities for this job:
- Generating leads and cold calling prospective customers / partners
- Working closely with the sales teams to develop vertical, geographical and turnover strategies
- Consulting clients on the Exponential-e portfolio and services provided
- Supporting the sales team to develop and negotiate pricing with clients to achieve sales in line with Exponential-e's pricing policies and client requirements
- Identify and enrich an agreed set of data that supports the overall sales strategies and key projects
- Accurate forecasting of anticipated sales, along with regular activity reporting
- Ensuring that sales and KPI targets are achieved
- Assisting with the sales life cycle, supported at all times by relevant mentors and dedicated sales teams
- Working on sales campaigns to increase market share, raising awareness of the Exponential-e brand and technology
- Achieving personal and career advancement goals in line with Exponential-e’s mission statement
- Activities outside of normal work hours may also be required
Knowledge and experience required:
- Over 12 months experience in Sales environment
- Can-do attitude, high achievement drive and a natural aptitude for sales
- Hard working individual with excellent communication skills
- Self-motivated with the drive and determination to succeed
- Highly adaptable and proactive
- Able to multi task and work well under pressure
- Self-motivated and discipline
- Eager to learn and develop
- Organised and disciplined
- Able to take constructive criticism and to correct mistakes
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers | Privacy Policy
If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Vysiion: 1st Line Support Engineer
- Type of role: full time permanent
- Location: Spring Park, Corsham
- Hours: 37.5 per week, normally worked between the hours of 7.00am and 6.00pm, Monday to Friday (i.e. 7:30am – 4:00pm, 8:00am - 4:30pm, 8:30am – 5:00pm, 9:30am – 6:00pm)
- Holidays: 23 Days + Public Holidays, increasing to 25 days with length of service
- Security Clearance: the role will require you to undertake the SC clearance process with Vysiion
About Vysiion

Vysiion, an Exponential-e Group company, is a growing organisation specialising in providing IT Managed Services and Consultancy to the UK Public Sector including local and central government agencies, blue light, healthcare and defence.

Overall purpose of the job:

Responsible for providing first level customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date.

Key responsibilities for this job:
- Respond to requests for technical assistance via phone and electronically
- Diagnose and resolve technical hardware and software issues in a timely, concise and informative manner
- Hardware fault analysis and repair
- Attend customer sites and provide IT support as directed by the customer
- Proactively advise clients on potential improvements to their infrastructure
- Where required go through client change process in order to perform tasks
- Completion of project documentation, PID, test report
- Travel between various Vysiion company office locations as required
- Accurate, informative, reporting and communication with other departments
- Completion of service tickets in a timely, concise and informative manner
- Follow/Maintain ITIL Process
- Identify and escalate situations requiring urgent attention
- Liaise with customer services to track job progress and completion
- Take ownership of customer problems
- Document Service Desk Processes, Triage/UAT Scripts
Knowledge and experience required:
- Experience in an IT Support/Helpdesk/Service Desk or equivalent qualification (CompTIA or Microsoft Certified)
- Strong customer service focus
- Excellent verbal and written communication skills
- A positive and friendly telephone manner
- Full driving license and the ability to be able to work on customer sites as appropriate with minimal supervision
Desirable technical skills and experience:
- Experience supporting Windows 10 and current Windows Server operating systems (2008/2012/2016)
- Experience dealing with Active Directory
- Experience in supporting Office 365 or other cloud-based solutions
- Experience with PBX systems such as 3cx
- Experience in Backup solutions, such as Veeam
- Experience of working within an ITIL framework, ideally with an ITIL Foundation certificate
- Industry Standard qualifications (CompTIA or Microsoft Certified)
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Solutions Consultant - EUC
Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

This role is primarily a field / home based role. Currently Exponential-e specialises in Microsoft, VMware, and Citrix technologies. The employee take on board and efficiently perform any pre-sales, support, consultancy, and documentation relating to these and other technologies.

The role will also involve client-facing duties where the employee will be responsible for carrying out occasional onsite or remote 3rd line support for Exponential-e’s clients. A proportion of the role will involve working with the Managed Services team in order to help improve process and documentation, handovers from project delivery to business as usual.

Where possible the employee will be expected to help in identifying weak areas concerning handover and documentation with a view to improving this process. As a leader, the role will involve continual evaluation of how the technical landscape is evolving and forming opinion of the risk and rewards that could affect Exponential-e.

Key responsibilities for this job:
- Onsite and remote consultancy, installation services, troubleshooting, health checks, workshops and advice for Exponential-e’s clients and those of its associate.
- Onsite or remote support and troubleshooting (ad-hoc) for Exponential-e’s clients and those of its associates.
- Design and implement technical solutions to client and Exponential-e’s specifications.
- Maintaining and developing of relationships with existing clients via meetings, telephone calls and emails.
- Producing high quality proposals, technical specifications, and any other documentation in relation to the employee’s regular duties.
- Attending pre and post-sales business meetings with other company employees, or on their own.
- Visiting potential clients to assist sales staff prospecting for new business.
- Acting as a contact between the company and the technical contacts of its clients.
- Representing the company at trade exhibitions, events and demonstrations.
- Gaining a clear understanding of clients' businesses and requirements.
- Gaining a clear understanding of the products and services sold by the company.
- Feeding future buying trends back to the company.
- Performing internal support, documentation, training, and mentoring.
- Working closely with Managed Services team in order to help improve handover from project to business as usual.
- Undertake training for new technology when required and strive to improve technical skills and knowledge.
- Working as a team player to ensure that knowledge is shared amongst peers
Knowledge and experience required:
- Strong knowledge in the following technical areas:
- Citrix - Stay up to date with the latest Citrix technologies including XenApp, XenDesktop and Netscaler. Lead projects relating to Citrix desktop virtualisation. Mentor others relating to Citrix technology.
- Cloud services development and architecture.
- Solid Understanding of Virtualization – VMware vSphere, vCenter, VMware vCloud Director, vShield, VMware Horizon, Hyper-V, XenServer.
- Microsoft Suite – Windows services, Active Directory, RDS, VDI, IIS, Exchange, ADFS, Office 365, SQL Server, SharePoint, System Center Suites, clustering.
- Server Migration – Physical to virtual, virtual to virtual & application failover.
- Backup – solid understanding with regards to backup technology
- Experience with SAN technologies
- Experience in leading, delivering or supporting projects / transformation projects.
- Be able to work with and manage delivery partners in diverse project teams.
- A solid understanding of layer 2 & 3 networking concepts would be beneficial.
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Senior Solutions Consultant
Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

Exponential-e is in the market for a Senior Solutions Consultant who can think outside of the box and work on complex projects that encompass network, voice and cloud solutions. The candidate would be expected to have a vast knowledge and experience across all market verticals and provide:
- Provide “pre-sales” Solutions support internally and externally to account managers working on network, voice or cloud projects
- Work as a team player to assist in the smooth running of the Solutions department
- Closely interact with the engineering department during the design stage of new solutions
Key responsibilities for this job:
- To engage with Sales Account Managers from the early stage of the opportunity cycle
- Technically qualify new opportunities in conjunction with the commercial qualification
- To attend customer meetings with Sales Account Managers
- To participate in customer conference calls when required
- The ability to design and develop innovative and competitive solutions, working individually or leading a wider virtual team for the qualified opportunity
- Support the Sales Account Manager with the commercials of the opportunity
- Work very closely with the Exponential-e Bid Team and Account Managers to respond to tenders (RFI/RFP)
- To act as a central point of contact and provide technical support within existing accounts
- Create a close working relationship with the engineering department in order to validate proposed designs and solutions
- Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member
Knowledge and experience required:
- A Bachelor’s Degree or equivalent experience
- Significant IT / Telecoms experience
- Significant experience in a pre-sales environment with the ability to talk confidently about technical solutions
- Excellent presentation skills – the ability to articulate technical concepts to a non-technical audience
- Good commercial acumen
- Proven technical design skills and the ability to create design documentation
- Knowledge of VPLS, MPLS, IP Networking, Routing Protocols, BGP, VRRP, IGRP
- Knowledge of SDN and SD-WAN technology and solutions
- Experience in designing secure Internet solutions (UTM firewalls. SIEM) desirable
- Knowledge of LAN (wired and wireless) environments desirable
- Familiarity with Private & Public Cloud architecture would be advantageous
- Previous hands on technical experience is desirable
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Business Development Manager - Mid Market
Type of role: full time permanent

Location: London

Hours: Monday – Friday 9:00 – 17:30

Holidays: 25 days plus public Holidays

Overall purpose of the job:

Secure new name business within the SME market across all aspect of the company portfolio including Cloud, Voice and Data.

To act as an advocate of Exponential-e in all customer interactions and within the external market place

Key responsibilities for this job:
- To ensure sales targets are achieved or a Monthly, Quarterly and Annual basis
- To plan Sales strategies and liaise with Marketing to produce campaigns to increase market share, raising awareness of the Exponential-e brand and technology
- To support Exponential-e's continued growth within the SME marketplace and ensure enhanced profile within the MLE marketplace
- To competently and knowledgably advise clients on ICT solutions and managed services that best fulfil their requirements, undergoing full assessments and analysis of client needs
- To negotiate pricing with clients to achieve sales in line with Exponential-e's pricing policies and client requirements
- Accurate forecasting of anticipated sales is required, along with regular activity reporting
- To ensure that the CRM is up to date for all accounts, customer contacts, prospects, deals and opportunities
- Assist with the mentoring of junior staff members
- Attending networking events which at times may include activities outside of normal work hours
- To take responsibility for and achieve personal and career advancement goals in line with Exponential-e’s personal development programme
- Establish and coordinate planned visits at the customer location and at Exponential-e.
- Company presentations to C-level executives.
- To establish, develop and bring on new accounts to manage. Identify up-sell opportunities within the existing accounts.
Knowledge and experience required:
- Consistent new business sales record within the the cloud, telecoms, ISP, systems integrator or carrier space
- Knowledge of cloud, data, voice, connectivity and Internet network technologies
- Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
- An ambitious, industrious and aspirational mind-set
- Experienced selling into the SME/MLE market
- Must be driven, self-motivated and disciplined
- Good presentation skills
- Committed, engaged, and responsible when dealing with customers
- Eager to learn and develop
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
2nd Line Network Engineer
Type of role: Full time permanent

Hours: Monday to Friday. Various working hours between business hours; e.g 07:00 – 15:30, 09:00 – 17:30, 10:00 – 18:30. On call duties required.

Holidays: 25 days

Location: London HQ, 100 Leman Street, London, E1 8EU

Overall purpose of the job:

Providing 2nd Line technical support and the implementation of network services.

Providing a high level of customer service and support.

Key responsibilities for this job:
- Troubleshooting complex incidents and achieving efficient resolution for our customers
- Providing remote assistance in the implementation of new customer sites
- Driving fault resolution to ensure SLA’s are not breached
- Working with vendors to troubleshooting complex incidents
- Configuring and testing replacement hardware for customers
- Focusing on driving resolution of escalated/chronic incidents
- Collaborating with other technical or non-technical departments
- Maintaining professional working relationships with customers, suppliers, and work colleagues.
- Performing other duties as assigned
- Part of an on-call rota for out of hours support and implementation of new customer sites
Knowledge and experience required:
- Certification in Networking or equivalent experience (e.g. BSc Networking, Cisco CCNA, Juniper JNCIA)
- Routing and switching knowledge
- Experience working in a Service Desk / NOC environment
- Excellent verbal and written communication skills
- Ability to handle customer’s queries over the phone in a polite and professional way
- Positive and professional attitude
Desirable knowledge and experience:
- Cisco CCNA or Juniper JNCIA certification
- Cisco Meraki Solutions Specialist Certification or equivalent experience
- Experience in troubleshooting broadband products
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
3rd Line Network Engineer
Type of role: Full time permanent

Hours: Monday to Friday. Various working hours between business hours; e.g 07:00 – 15:30, 09:00 – 17:30, 10:00 – 18:30. On call duties required.

Holidays: 25 days

Location: London HQ, 100 Leman Street, London, E1 8EU

Overall purpose of the job:

Providing 3rd Line technical support and the implementation of network services.
Providing a high level of customer service and support.
Key responsibilities for this job:
- Troubleshooting complex incidents and achieving efficient resolution for our customers
- Providing remote assistance in the implementation of new customer sites
- Driving fault resolution to ensure SLA’s are not breached
- Working with vendors to troubleshoot complex incidents (Cisco Meraki, Cisco ISE and Palo Alto)
- Configuring and testing replacement hardware for customers
- Focusing on driving resolution of escalated/chronic incidents
- Collaborating with other technical or non-technical departments
- Maintaining professional working relationships with customers, suppliers, and work colleagues.
- Performing other duties as assigned
- Part of an on-call rota for out of hours support and implementation of new customer sites
Knowledge and experience required:
- Experience within a NOC / Network Engineer role
- Strong routing and switching knowledge
- Experience working with Cisco Meraki
- Positive and professional attitude
- Excellent verbal and written communication skills
- Ability to handle customer’s queries over the phone in a polite and professional way
Desirable knowledge and experience:
- Experience working with large enterprise customers with large WAN & LAN estates
- Experience working with Cisco ISE and Palo Alto
- Experience configuring and troubleshooting Firewalls
- Cisco CCNP certification
- Cisco Meraki Solutions Specialist Certification or equivalent experience
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
UCC Engineer
- Type of role: full time permanent
- Location: London
- Hours: Monday-Friday 09:00-17:30, on-call hours required
- Holidays: 25 days
Overall purpose of the job:
- Provide 2nd line technical support and assist with R&D as a key member of the Unified Communications team.
- Work as a team player within the Exponential-e Unified Communications team to assist with the smooth running of UC operations
- Work closely with the UC Specialist, UC Architect, Service Delivery and VoIP Provisioning teams
Key responsibilities for this job:
- Provide technical support for all UC services, ensuring all support tickets are kept up-to-date
- Ensure faults are resolved with the agreed customer SLA
- Liaise with 3rd party suppliers for fault resolution when appropriate
- Develop close working relationships with the UC Specialist, UC Architect, Service Delivery and UC Provisioning, Network Engineering teams and other stakeholders.
- Responsible for knowledge transfer to other teams members assisting with personal development
- Assist in the training of new team members
- Provide support to the VoIP Provisioning Team when required
- Escalate customer faults to the UC Specialist Team
- Assist the UC Specialist, UC Architect, Service Delivery and VoIP Provisioning Teams with any work during out of hours to include customer troubleshooting issues and R&D.
- Providing onsite support for UC customers
- Providing on call support on a rota basis
- Escalate faults to the vendors when required
- Responsible for knowledge transfer to other teams assisting with personal development
- Flexibility in providing out of hours support for UC services
- Supporting the UC Architect & UC Specialist Team with core maintenance tasks as appropriate
Knowledge and experience required:
- Experience working in a technical support environment dealing with Voice / UC related issues
- Good all round technical competency
- Ability to demonstrate good troubleshooting knowledge
- Ability to work well under pressure and manage multiple technical support tickets within a busy service desk environment
- Excellent customer communication skills – Telephone conversations and email communications
- Ability to use initiative and be a self-starter
- Hands-on experience working in a technical support environment
- Ability to deal with customers in a professional manner
- Good networking and troubleshooting skills, primarily in a VoIP environment.
- Ability to produce technical documentation including test plans
Desirable knowledge and experience:
- Knowledge of routers, switches and customer LAN environments
- Experience working on the Broadsoft platform
- Experience working with SIP trunking
- Experience in troubleshooting VoIP faults
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Vysiion: Field Services Engineer
- Type of role: full time permanent
- Location: Chippenham
- Hours: 37 Hours per week Monday-Friday between 07:00-19:00
- Holidays: 23 days
Overall purpose of the job:

To undertake site Installation activities and as required lead the site team and ensure all works/projects are completed on time, in budget and that quality of work is maintained along with a professional site team at all times. NB: Sites will vary and will include Utilities, renewables, factories and Data Centre sites as the business requires.

Key responsibilities for this job:
- To work closely with the Field Service Manager and other team members to ensure the success and profitability of the team.
- Completion of works within project timescales
- To effectively manage a installation team; ensuring work is completed in a timely and professional manner - exceeding both client and customer expectations; liaising with various departmental associates to achieve customer satisfaction and installation completion
- Ability to implement work pack instructions & produce red-line mark up diagrams
- To improve site efficiencies on site
- To ensure that any inefficiencies at site as a result of customer actions (or non-actions) are properly recorded and presented to Project Manager/Field Services Manager.
- To report on progress percentage complete at site against original and revised scope of works.
- Detailed daily weekly site reports – internal & customer facing as required
- Ensure allocation of manpower resource with skill set capability.
- Management control of site variations with client
- Ensure all site personnel adhere to required site & Vysiion H & S procedures, produce site quality plans & manage projects under CDM as required (training support to be given)
- Site Surveys
- Management & control of sub – contractors on site
- To provide technical support & assistance to site install team
- Mentoring of site engineers
- To carry out, to a high level of competence, the installation, construction and splicing of all types of fibre optic technologies, including UG, OPGW, Skywrap and ADSS joints, (multi mode and single mode fibre) & blown fibre.
- To carry out, to a high level of competence the installation of structured cabling systems such as- Cat5e UTP/STP, Cat6 UTP/STP & Cat6a UTP/STP with the ability to terminate and test cables to a high standard. Competent and experienced in testing, tracing and fault-finding data cabling using a Fluke DSX.
- To be fully competent in, and understand the use of, OTDR and ILM test equipment for testing purposes on both multi mode and single mode cables and to produce and analyse accurate test documentation, and prepare reports.
- To carry out, to a high level of competence, the installation and construction of ODF’s, termination shelves and other internal fibre construction jobs, including cable containment & internal cabling.
- To foster good customer/Supplier relationships.
- To provide standby cover as required on a rota basis.
- To work in accordance with Vysiion and customers’ Health and Safety requirements.
- Conversant with MS Word/Excel/Project/Outlook & Databases
Expectations:
- A responsible attitude and behave in a manner appropriate to the position.
- Good spoken and written communication skills.
- The ability to make decisions, to ‘think on their feet’, and to communicate and present information effectively.
- The ability to plan and prioritise his own work.
- The ability to produce and interpret spreadsheets, customer documents & project plans.
- The ability to prepare RAMS – with technical content support from the team as required
- Integrity focus and will show initiative.
- Thorough understanding of Health & Safety at Work
- A willingness to learn and take on new emerging technologies
Experience:
- Fibre Fusion Splicing and jointing
- Structured cabling installation
- Copper installation, jointing and connections
- Working knowledge of copper testing
- One or more of: CCTV/PA/Wi-Fi/Assess Control installation, testing and commissioning
- Cable containment
- Compile Test Result Packages
- Competent IT skills on Microsoft Office, Microsoft Internet Explorer, Internet
- Site Lead/Managing Site Team, including sub-contractors
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com

Service Desk Manager

Type of role: full time permanent
Location: London
Hours: Monday-Friday 09:00-17:30
Holidays: 25 days

Overall purpose of the job:

Drive the team to provide excellent customer service at all times by making sure regular communication is maintained and processes are adhered to
To ensure the smooth and timely flow of Technician tickets through the job queue to balance workload, ensure service level targets are met and achieve excellent customer service.
To oversee the day-to-day operations and provide coaching and technical support to direct reports
To work collaboratively with Managed Services Management team to ensure process and procedures are documented, communicated, followed and reviewed within a programme of continual service improvement.
To work collaboratively with the Managed Services Management team to ensure complete, up to date knowledgebase documents are available to the team and a structured system for knowledge transfer is in place.

Key responsibilities for this job:

Leading the Manage Services Technician and Shift team ensuring all tasks and duties are completed to a satisfactory standard
Ensure operational procedures and practices are well defined, documented and consistently applied in line with ITIL and/or industry best practice.
Provide leadership and direction to the Team, ensuring appropriate and robust process management and review frameworks are put in place and is followed.
Ensuring a professional working relationships with customers, suppliers and partners are successfully maintained by the Managed Services team.
Play an active role in the escalation process to ensure the Service Desk always provides a swift and highly effective resolution of issues
Ensure the Managed Services teams are trained and developed in accordance with the clearly defined processes to enable them to deliver high quality service and support.
Drive a continual service improvement programme based on a desire to become a world class Managed Service Provider.
Follow up with customers provided feedback and ensure issues are addressed with reasonable measures.
Lead employee development through clear goal setting, establishing development plans, regular coaching and performance reviews.
Conduct 121’s and provide feedback to the Service Desk Manager in regard to their performance including identifying training requirements
Participate in the hiring process of new team members.
Continuously monitor to ensure team are achieving their goals, objectives and KPI’s
Any other fair and reasonable task or duty assigned to you by your Manager or other senior Exponential-e Ltd staff member

Knowledge and experience required:

Minimum 3 years’ experience of coaching and supervising teams and managing the workloads for others
Experience of designing and delivering job-based training to individuals and teams including creating and documenting service desk procedures Strong interpersonal and communication skills, particularly customer facing techniques and listening abilities
Experience of working in an ITIL based environment with understanding the importance of adhering to ITL process
Ability to work on own initiative, manage own time, and work to deadlines Implementation of initiatives and process with strong ITIL background
Patient and methodical approach to dealing with IT issues and managing customer expectations
Creating a healthy, collaborative, and fun working environment
Experience in working in a Managed Service Provider environment, both as a delivery operative and a manager
Technical background in server and desktop build, configuration, troubleshooting, and support
Knowledge of Cloud technologies and Networking Service Provider experience of the ITIL Framework
Minimum ITIL Foundation V3 Qualification is essential
Desired skills in Microsoft System Centre, SharePoint and Azure is an advantage

Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com

2nd Line SOC Analyst

Type of role: full time permanent

Location: London

Hours: 2 days on (7am – 7pm), 2 nights on (7pm – 7am), 4 days off

Holidays: 23 days

Overall purpose of the job:

Provide threat/vulnerability analysis and security logs for a large number of security devices. Incident Response support when your analysis confirms a threat.
Analyze and respond to undisclosed hardware and software vulnerabilities. Investigate, document and report on security issues and emerging trends. You will act as the ‘security advisors’ for any organisation, coordinating with Intel analysts and other teams as needed.

Key responsibilities for this job:

Monitoring and responding to cyber security threats as well as investigating alerts and issues
General day to day maintenance of the SIEM technology stack, including refinement of rules, alerts and reports arising from both traditional SIEM and Next Gen User Behaviour Analytics (UBA) tools
Work with the Engineer Security team to support the continuous improvement of CSOC operational tasks.
Ensure the analytical approach applied by L1 Security Analysts is thorough, considered and comprehensive
Working on a 24/7 shift rotation
Review, investigate and promote capabilities and tooling that support security analysis and investigation
Strong analytical skills in threat, vulnerability, and intrusion detection analysis
Experience with SIEM and/or log aggregation technologies; AlienVault preferred
Strong knowledge of network infrastructure, including routers, switches and firewalls
Highly disciplined and motivated, able to work independently, under direction, or as a member of the Exponential-e Security Team
Excellent verbal and written communication skills
Strong technical knowledge of mainstream operating systems and a wide range of security technologies from network sensors to endpoint protection suite

Knowledge and experience required:

Previous experience in responding and analysing to cyber security threats
Previous experience in investigating and seeking potential security issues
Exposure to SIEM tools (preferable Alienvault Appliance)
Knowledge of Linux and Windows operating systems
CompTIA +
TCP/IP

Mission Statement

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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com

1st Line SOC Analyst

Type of role: full time permanent
Location: London
Hours: 4 days 12 hours shifts from 7am to 7pm
Holidays: 25 days

Overall purpose of the job:

Provide threat/vulnerability analysis and security logs for a large number of security devices. Incident Response support when your analysis confirms a threat.

Analyze and respond to undisclosed hardware and software vulnerabilities. Investigate, document and report on security issues and emerging trends. You will act as the ‘security advisors’ for any organisation, coordinating with Intel analysts and other teams as needed.

Key responsibilities for this job:

IDS monitoring and analysis
Network traffic and log analysis
Insider threat and APT detection
Malware analysis and forensics
Understanding/ differentiation of intrusion attempts and false alarms
Investigation tracking and threat resolution
Compose security alert notifications
Advise incident responders/ other teams on threat

Knowledge and experience required:

Passion for working in the Cyber Security field and eager to learn and progress
Excellent verbal and written communication skills with a professional phone manner
Flexible approach to work with the ability to work effectively under pressure
Ability to work in a team with little supervision using own initiative
Responsible and willing to take ownership
Positive and professional attitude

Desirable knowledge and experience:

Studying a Cyber Security degree
Scripting/coding skills
Cyber Security Certification

Mission Statement

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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com

Procurement Assistant

Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

Follow processes to ensure the smooth provisioning of Exponential-e products and service

Key responsibilities for this job:

Prepare purchase orders and send copies to suppliers and to departments originating requests. The placing of orders with suppliers
Determine if inventory quantities are sufficient for needs, ordering more hardware when necessary. Maintaining the relationship with customers and suppliers by giving regular updates and information
Perform buying duties when necessary.
Management of the stock room to include stock count and rotation
Distributing incoming stock to internal teams
Dispatch equipment to customers sites via DHL
Contact suppliers in order to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems
Review requisition orders in order to verify accuracy, terminology, and specifications
Prepare, maintain, and review purchasing files, reports and price lists
Compare prices, specifications, and delivery dates in order to determine the best bid among potential suppliers.
Track the status of requisitions, contracts, and orders
Calculate costs of orders, and charge or forward invoices to appropriate accounts.
Check shipments when they arrive to ensure that orders have been filled correctly and that goods meet specifications.
Compare suppliers' bills with bids and purchase orders in order to verify accuracy.
Approve bills for payment
Locate suppliers, using sources such as catalogs and the internet, and interview them to gather information about products to be ordered
Maintain knowledge of all organizational and governmental rules affecting purchases, and provide information about these rules to organization staff members and to vendors
Monitor in-house inventory movement and complete inventory transfer forms for bookkeeping purposes
Monitor contractor performance, recommending contract modifications when necessary. Liaising with different areas in the business as well as external suppliers and customers

Knowledge and experience required:

Excellent verbal and written communication skills
Strong customer service focus
Sharing responsibilities and ability to work as part of a team.
The successful candidate will be proactive, bright and helpful with excellent written and verbal communication skills

Mission Statement

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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com

Managed Services Technician 24/7

Type of role: full time permanent
Location: London
Hours: Nights : 19:30 -07:30,Days : 07:30 – 19:30, 4 Days then 4 days off,4 nights then 4 nights off
Holidays: 23 days

Overall purpose of the job:

Provide 1st Line Infrastructure and Desktop support to a wide range of customers across all industries

Primarily responsible for managing and owning support tickets and driving customer issues through to resolution

Managing monitoring alerts by ensuring tickets are logged and acted upon

Key responsibilities for this job:

First line support handling customer enquiries and support issues using our ticketing system, ensuring incidents are categorized, prioritized and updated accordingly
monitoring of alarms and traps for our customers via our monitoring tools
Driving fault resolution to ensure SLA’s are not breached
Ensure issues are handled effectively by following our SLA Guidelines
Escalation of faults/outages in accordance with Exponential-e procedures
Taking immediate corrective action to restore services
Maintaining the high standard rate of First Time Resolution
Continually identify areas for process clarification and improvement and ensure the required process review work is completed
Work as a team to deliver timely resolution to customer requests from telephone and email
Ensure Knowledge Management and Configuration Management databases are maintained
Maintain professional working relationships with customers, suppliers and work colleagues
You will be expected to work reasonable additional hours and/or shifts outside standard working hours (up to 6 weeks per annum) in accordance with the needs and requirements of the organisation. The additional hours/shifts as will be agreed with your line manger at least one week in advance.

Knowledge and experience required:

Professional Experience:
Must Have
Minimum 1 year experience of providing 1st line technical support in a busy customer facing Service Desk environment
Ability to provide a customer focused service to committed Service level agreements (SLA’s)|
Experience of working with Service Desk ticketing system
Willingness to work flexible hours / shifts.
Ability to work under own initiative, manage own time and work to deadlines
Strong interpersonal and communication skills, particularly customer facing techniques and listening abilities
Understanding of ITIL framework including Incident Management, Change Management and Problem Management
Both approachable and assertive, with the ability to build and maintain strong working relationships with management, service delivery teams and customers.

Desirable:

Experience of working in service provider (MSP)
Experience of creating and documenting service desk procedures and end user guides
Understanding and appreciation of ISO 27001
Experience of escalating and working with 3rd party suppliers ensuring processes and OLA’s are being adhered to

Technical Skills:

Experience in supporting Windows Desktop & Server OS & Hardware
Experience in basic administration of Microsoft Exchange, Active Directory and MS Office including using and troubleshooting Outlook within a network environment (permissions, calendar sharing, and delegation)
Exposure to managing backup alerts, backup restoration and basic backup troubleshooting
Experience in patching and updating windows desktop and server OS
Experience of managing alerts from monitoring systems, including troubleshooting and escalations
Knowledge of Networking and network security (Firewall etc)
Experience in installing and configuring Anti-Virus systems
Understanding of Virtual technology
Minimum ITIL Foundation V3 Qualification is essential
Applicants will ideally be either MCP, MCSA, MCSE or VCP certified

Desirables:

Desired skills in Microsoft System Centre, SharePoint or Office365 is an advantage
Exposure to virtual technology (VMware or MS Hyper-V is highly desirable
Understanding of both Private and Public Cloud concepts
Cisco certification such as CCENT, CCNA – or equivalent

Mission Statement

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Regional Business Development Manager

Type of role: full time permanent

Hours: Monday – Friday 9:00 – 17:30

Holidays: 25 days plus Public Holidays

Overall purpose of the job:

To support and execute the new business acquisition strategy of Exponential-e ensuring achievement of all assigned margin, revenue and contract value targets. Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators

Key responsibilities for this job:

To make a significant contribution to the company’s business sales revenue
To define, develop and own key client relationships and contact strategy.
Develop and execute short, medium and long term business plans to exceed targets
Achieve and exceed margin, contract value, and revenue targets
Deliver against key performance indicators and objectives
Prospect, qualify, negotiate and close key new business deals
Build and maintain a solid and robustly qualified pipeline of sales opportunities within assigned industry verticals growing to a level of 3x target coverage.
Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
Religiously maintain opportunity pipeline and deal positions on Salesforce
Develop strategy, produce win-plans and execute on major deals
Define target list and engage suspects based on clearly defined criteria
Carry out and record target prospect meetings in line with agreed KPIs
Develop an in-depth knowledge of the factors impacting the technology market, adoption and trends for assigned verticals
Generate strong relationships with senior executives within customer and prospect base
Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
Identify and develop opportunities for strategic step-change revenue growth
Produce quotations and lead Exponential-e responses to tenders, RFI’s, RFPs, and other response formats
Build and provide clear leadership to virtual teams in pursuit of major business opportunities
Collect and understand target client requirements, building commercial propositions based on Capex , Opex and other commercial needs to gain competitive advantage
Understand and be able to articulate deal level P&Ls
Attend, present and host at industry events
Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions particularly: WAN (MPLS, Point to Point), Hosting and Cloud, Managed IT services; Hosted Voice and Unified Comms.
Build and leverage an understanding of competition and their propositions to Exponential-e advantage
Formulate and complete client presentations to an exceptional standard
Complete monthly reports and other administrative requirements to quality standards and required timeframes.

Primary Product focus areas:

WAN Portfolio: VPLS, Data Connectivity and Wireless
LAN Portfolio
Unified Communications portfolio
Voice portfolio: Hosted and traditional voice offerings
Managed IT Services and Equipment Sales

Knowledge and experience required:

Extensive experience within the Telecoms, Hosting, UC, and Vendor environment
Experience in developing business in assigned industry verticals
Experience selling managed IT services – Including Unified Communications, SAS and Cloud solutions
Consultative sales person who can identify and sell against key business drivers
Highly skilled and experienced negotiator who is able to quickly build relationships with senior, key influential decision makers
An innovative approach and an expert grasp of technology and technical solution which will drive business value.
Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas
Able to demonstrate strong commercial understanding and business acumen
Strong sales skills (prospecting, qualifying, campaign management)
Detailed understanding of sales process and demonstration of world class sales rigour
Proven track record of identifying, developing and closing major opportunities
Proven and consistent track record of target over-achievement
Excellent networking ability and natural communication style
Excellent communicator with strong presentation, numeracy and written skills
Strong problem solving abilities; able to facilitate discussions and outcomes
Able to travel within designated territory and able to work with the minimum of supervision
Microsoft XP (Excel, Word, Email, Access, Power Point)
Salesforce experience advantageous but not essential
Degree level education advantageous, but track record of success in aligned career of higher importance.

Mission Statement

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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com

1st Line Managed Services Technician

Type of role: full time permanent
Location: London
Hours: Monday-Friday 09:00-17:30
Holidays: 25 days

Overall purpose of the job:

Provide 1st Line Infrastructure and Desktop support to a wide range of customers across all industries
Primarily responsible for managing and owning support tickets and driving customer issues through to resolution
Managing monitoring alerts by ensuring tickets are logged and acted upon

Key responsibilities for this job:

First line support handling customer enquiries and support issues using our ticketing system, ensuring incidents are categorized, prioritized and updated accordingly
monitoring of alarms and traps for our customers via our monitoring tools
Driving fault resolution to ensure SLA’s are not breached
Ensure issues are handled effectively by following our SLA Guidelines
Escalation of faults/outages in accordance with Exponential-e procedures
Taking immediate corrective action to restore services
Maintaining the high standard rate of First Time Resolution
Continually identify areas for process clarification and improvement and ensure the required process review work is completed
Work as a team to deliver timely resolution to customer requests from telephone and email
Ensure Knowledge Management and Configuration Management databases are maintained
Maintain professional working relationships with customers, suppliers and work colleagues
You will be expected to work reasonable additional hours and/or shifts outside standard working hours (up to 6 weeks per annum) in accordance with the needs and requirements of the organisation. The additional hours/shifts as will be agreed with your line manger at least one week in advance.

Knowledge and experience required:

Professional Experience:

Must Have

Minimum 1 year experience of providing 1st line technical support in a busy customer facing Service Desk environment
Ability to provide a customer focused service to committed Service level agreements (SLA’s)|
Experience of working with Service Desk ticketing system
Willingness to work flexible hours / shifts.
Ability to work under own initiative, manage own time and work to deadlines
Strong interpersonal and communication skills, particularly customer facing techniques and listening abilities
Understanding of ITIL framework including Incident Management, Change Management and Problem Management
Both approachable and assertive, with the ability to build and maintain strong working relationships with management, service delivery teams and customers.

Desirables:

Experience of working in service provider (MSP)
Experience of creating and documenting service desk procedures and end user guides
Understanding and appreciation of ISO 27001
Experience of escalating and working with 3rd party suppliers ensuring processes and OLA’s are being adhered to

Technical Skills:

Experience in supporting Windows Desktop & Server OS & Hardware
Experience in basic administration of Microsoft Exchange, Active Directory and MS Office including using and troubleshooting Outlook within a network environment (permissions, calendar sharing, and delegation)
Exposure to managing backup alerts, backup restoration and basic backup troubleshooting
Experience in patching and updating windows desktop and server OS
Experience of managing alerts from monitoring systems, including troubleshooting and escalations
Knowledge of Networking and network security (Firewall etc)
Experience in installing and configuring Anti-Virus systems
Understanding of Virtual technology
Minimum ITIL Foundation V3 Qualification is essential
Applicants will ideally be either MCP, MCSA, MCSE or VCP certified

Desirables:

Desired skills in Microsoft System Centre, SharePoint or Office365 is an advantage
Exposure to virtual technology (VMware or MS Hyper-V is highly desirable
Understanding of both Private and Public Cloud concepts
Cisco certification such as CCENT, CCNA – or equivalent

Mission Statement

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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com

Service Desk Manager

Type of role: Full time permanent

Location: London

Hours: Monday - Friday 9:00am - 17:30pm, participation in the on call rota required

Holidays: 25 days inclusive of Public Holidays

Overall purpose of the job:

To manage and lead the dedicated Exponential-e Network Support Team

Key responsibilities for this job:

Leading the dedicated Exponential-e Network Support Team and ensuring we provide a high level of service to our customers
Working as an escalation point for incidents, changes and problems and seeing out resolution
On-call for major-incidents
Developing the team and identifying training requirements
Conduct regular leadership tasks such as 121’s and quarterly reviews
Responsible for recruitment for the team
Working with other technical teams and driving process improvements
Collaborating with other departments for the implementation and supporting of new technologies
On-Boarding new customers for Support

Knowledge and experience required:

Previous experience working as a Manager in a similar Service Desk role
Strong leadership and people management skills
Excellent communication skills, both written and oral with a positive and professional attitude

Desirable knowledge and experience:

Cisco Certified
Experience troubleshooting networking faults
ITIL Foundation V3 Qualification

Mission Statement

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Vysiion: Network Engineer

Type of role: full time permanent
Location: Spring Park, Corsham
Hours: 24/7 shift pattern, 4 days on (7am – 7pm), 4 days off, 4 nights on (7pm – 7am), 4 days off
Holidays: 22 days per annum inclusive of bank holidays, increasing to 23 days after a qualifying period
Security Clearance: the role will require you to undertake the SC clearance process with Vysiion

About Vysiion

Vysiion, an Exponential-e Group company, is a growing organisation specialising in providing IT Managed Services and Consultancy to the UK Public Sector including local and central government agencies, blue light, healthcare and defence.

Overall purpose of the job:

Responsible for providing customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date.

Key responsibilities for this job:

Investigate and resolve helpdesk incidents assigned to you with speedy fixes ensuring the ticketing system is fully updated.
Monitor networks and equipment using applicable software (SolarWinds//PRTG/RMM/FMC etc), raising incidents as appropriate, investigating and resolving where possible or engaging the correct resolving teams while owning the incident to resolution.
Ensure all network alarms and events are acknowledged and appropriately dealt with during your shift.
Ensure all ongoing issues are to be documented for shift handover.
Ensure the Shift Leaders/NOC Manager are kept informed of all service affecting incidents and appropriate escalations are made.
Provide support through assigned work from the IT Service Desk team and customer(s).
Provide DC smart hands services to support existing Smart Hands team. This could include cabling, visual inspections, providing escorts and other duties within the data centre as required.
Ensure ongoing issues are to be documented for shift handover.
Manage the IT Service Desk queue OOH, ensuring high priority incidents are dealt with appropriately.

Knowledge and experience required:

Experience working in a Service Desk/NOC/IT Support environment
Cisco CCNA, CCNP or CyberOps certification
Excellent verbal and written communication skills with a professional phone manner

Desirable technical skills and experience:

Experience troublshooting Cisco routers and switches
Experience in troubleshooting and maintaining Firewalls and/or Security Event management

Mission Statement

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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com

UCC Solutions Consultant

Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

Provide “pre-sales” Solutions support internally and externally to sales working on UCC projects.

Work as a team player to assist in the smooth running of the UCC Solutions department.

Closely interact with the enginnering department during the design stage of new solutions

Key responsibilities for this job:

To engage with Sales from the early stage of the pre-sales cycle.
To attend customer meetings with Sales.
Technically qualify new opportunities and provide input for commercial qualification.
The ability to design and develop innovative and competitive solutions based on customer requirements, working individually or leading a wider virtual team for the qualified opportunity.
Answer internal solutions design queries from Sales..
Work closely with Sales and Bid Management to respond to tenders
Close working relationship with engineering in order to validate proposed designs and solutions.
To answer any general pre-sales queries for purposes of budgetary pricing.
Work as a team player to assist in the smooth running of the UCC team.

Knowledge and experience required:

Someone with a passion for working in the Unified Communications field.
Preferably demonstrate 2 or more years of Pre-Sales experience in Voice/UCC/Contact Centre services.
Capability to talk confidently about technical solutions.
Excellent attention to detail and analytical ability
ability to pull together technical design skills
Experience in giving customer presentations
Experience of SIP, Hosted Voice, Unified Communications, contact centres, video conferencing, virtual meeting rooms, collaboration platforms, skype for business/Teams
A clear focus and commitment to customer service
Strong commercial acumen
Excellent verbal and written communication skills
Flexible approach to work with the ability to work effectively under pressure.
Responsible and willing to take ownership.
Positive and professional attitude.

Mission Statement

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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com

Vysiion: Pre-Sales Network Architect

Type of role: Full time permanent
Location: Chippenham
Driving License: Clean Full UK license required
Hours: Monday – Friday 09:00-17:30
Holidays: 23 days plus public holidays, increasing to 25 days based on length of service

Overall purpose of the job:

As a Pre-sales Network Architect for Vysiion you will play an important role in the design of Managed Service networking solutions for new or existing clients. This role is required to work in a pre-sale’s capacity. Therefore, the Pre-sales Network Architect must be able to demonstrate a breadth of technical, service, commercial, and financial expertise.

Key responsibilities for this job:

Gather Requirements:

This aspect of the role may require working closely with sales leads or client-side staff to gain a complete sense of client expectations and limitations before undertaking a pre-sales architecture. The pre-sales architect must be able to extract or derive requirements and build lists of assumptions that may be presented back to the prospective client as clarification questions.

Develop Architectures and Plans:

A Pre-sales Network Architect uses their familiarity with the requirements and existing systems to develop target architectures for the potential solution. Potential solutions are assessed and reviewed as part of the pre-sales governance process. They will assess the impact of transitioning to the target architecture and provide estimates for implementation. Project plans will be created, and implementation resources will be defined.

Costing and Commercials:

The Pre-sales Network Architect is responsible for capturing and documenting all costs associated with an opportunity into a cost book. This includes costs for hardware, software, project labour and/or service labour. The cost book is the primary tool used in financial reviews, and for determining sale price.

Proposals and Written Responses:

The Pre-sales Network Architect is required to present solution architectures in the form of sales proposals or in prescribed document formats as detailed in a tender, often with imposed word count limits. This requires good written skills, and the ability to describe solutions precisely and succinctly.

Knowledge and experience required:

Technical Literacy
Analytical Assessment
Costing
Schedule Management
Communication
Problem-Solving

Demonstrable experience delivering complex networking projects. Including projects such as:

LAN (Datacentre networking, campus networking)
Wi-Fi
Network Security (Firewall/VPN/IDS/IPS)
WAN
4G/5G

Ideal Qualifications:

Bachelor’s Degree
Cisco CCNA / CCNP / CCDP

Personal Attributes:

The successful candidate will have a highly professional approach and good presentation skills. Experience of working with demanding customers is also key.
Excellent communication skills interfacing at all levels up to Director both internal and external.
Self-motivated, results-oriented with a positive outlook.
Ability to work well undirected, using own initiative with self confidence in decision making
A clear focus on high quality work and excellent customer service

Mission Statement

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UC Specialist

Type of role: full time permanent
Location: London
Hours: Monday-Friday 09:00-17:30, on-call hours required
Holidays: 25 days

Overall purpose of the job:

Work closely with the UCC Engineering Teams, Service Delivery, Provisioning and Professional Services areas to implement, deliver and support Exponential-e’s Microsoft Unified Communications portfolio across Skype for Business Online and Microsoft Teams, including direct routing.

Key responsibilities for this job:

Installation, implementation, delivery and support of Microsoft Teams direct routing & Skype for Business Online Enterprise Voice features and functionality
Develop close working relationships with UCC Engineering, Service Delivery and UCC Provisioning
Handle fault escalations from the front line Service Desk or from the 2nd line UC support engineers
Troubleshooting customer technical faults, working with external vendors and service providers to achieve fault resolution.
Supervise and mentor the UCC engineers in support issues relating to Microsoft Teams /skype for business on-line voice functionality
Be a point of technical escalation for any customer issues regarding Microsoft UCC (Teams / Skype for business online enterprise voice)
Maintain an understanding of the internal escalation process to reduce escalation and SLA breaches
Liaise with 3rd party suppliers & PSTN carriers for fault resolution when appropriate
Responsible for knowledge transfer to other teams assisting with personal development
Assist in the training of new team members in relation to Microsoft UCC (Teams / Skype for business online enterprise voice)
Flexibility in providing out of hours support for UCC services
Providing on call support on a rota basis to support Microsoft UCC service and Exponential-e Broadsoft/UCC platform
Supporting the UC Architect Team with implementation and delivery of Microsoft UCC and Exponential-e Broadsoft/UCC platform as appropriate

Knowledge and experience required:

Experience deploying and troubleshooting Microsoft Teams calling - Skype for business online Enterprise voice
Experience of Phone System, Direct Routing, Call / Contact Centre Technology, Cloud PBX and PowerShell
Experience working with Carrier Grade VoIP Platforms / Soft Switches
Enthusiasm and attitude to learn and develop your skills and knowledge across the Microsoft UCC & Exponential-e UCC platform portfolio
Intermediate to advance SIP troubleshooting knowledge
Hands-on experience working in a technical support environment
Ability to deal with customers in a professional manner
Good networking and troubleshooting skills, primarily in a VoIP environment
Ability to produce technical documentation including test plans
Knowledge of routers, switches and customer LAN environments

Mission Statement

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Purchase Ledger Specialist 9 month FTC

Type of role: Full time 9 month Fixed Term Contract

Location: London

Hours: 9:00am - 5:30pm Mon- Fri

Overall purpose of the job:

The Purchase Ledger Clerk’s role is to support the Purchase Ledger Manager in the day to day running of the accounts department. This role will be ideal for a candidate looking to gain experience within a thriving Purchase Ledger Team.

Key responsibilities for this job:

Processing a high volume of bought ledger invoices
Taking ownership of supplier accounts and managing the invoices on a monthly basis
Dealing with supplier queries, regular supplier statement reconciliations to ensure that the ledgers are kept up to date.
Generating payments to suppliers
Processing Purchase Orders through the sage system
Checking and processing of employee expenses on a monthly basis.
Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member

Knowledge and experience required:

Previous experience working within a finance or accounts department
Intermediate Excel skills
Candidates should be numerate, literate, have good IT skills
Organised and methodical approach to work
Responsible and willing to take ownership of work
Sharing responsibilities and strong team working capability
Good communication skills and the ability to work on own initiative are essential
A strong attention to detail and a task finisher

Desirable knowledge and experience:

Experience working for a Telecommunications of Managed Service Provider
Experience working in purchase ledger
Experience using Sage

Mission Statement

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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com

Vysiion: 1st Line Support Engineer 24/7

Type of role: full time permanent
Hours: 24/7 shift, 12 hour shift, 4 days, 4 off, 4 nights, 4 off
Location:Day shifts will be based at the Vysiion HQ, Langley Park, Chippenham. Night shifts will be based at the Data Centre, Spring Park, Corsham.
Holidays: 22 days per annum inclusive of bank holidays, increasing to 23 days after a qualifying period

About Vysiion

Overall purpose of the job:

Responsible for providing first level customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date.

Key responsibilities for this job:

Respond to requests for technical assistance via phone and electronically
Diagnose and resolve technical hardware and software issues in a timely, concise and informative manner
Hardware fault analysis and repair
Attend customer sites and provide IT support as directed by the customer
Proactively advise clients on potential improvements to their infrastructure
Where required go through client change process in order to perform tasks
Travel between various Vysiion company office locations as required
Accurate, informative, reporting and communication with other departments
Completion of service tickets in a timely, concise and informative manner
Follow/maintain ITIL process
Identify and escalate situations requiring urgent attention
Liaise with customer services to track job progress and completion
Take ownership of customer problems
Document Service Desk Processes, Triage/UAT Scripts

Knowledge and experience required:

Experience in an IT Support / Helpdesk / Service Desk role or equivalent qualification (CompTIA or Microsoft Certified)
Strong customer service focus
Excellent verbal and written communication skills with a professional phone manner
Full driving license and the ability to be able to work on customer sites as appropriate with minimal supervision

Desirable technical skills and experience:

Experience supporting Windows 10 and current Windows Server operating systems (2008/2012/2016)
Experience dealing with Active Directory
Experience in supporting Office 365 or other cloud-based solutions
Experience with PBX systems such as 3cx
Experience in Backup solutions, such as Veeam
Experience of working within an ITIL framework, ideally with an ITIL Foundation certificate
Industry Standard qualifications (e.g. CompTIA, Microsoft certified)

Mission Statement

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Managed Services Desktop Engineer

Type of role: full time permanent
Location: London
Hours: Monday-Friday 09:00-17:30
Holidays: 25 days

Overall purpose of the job:

Provide 1st and 2nd Line helpdesk and remote desktop support to Exponential-e customers
Work in a rotation to provide onsite 1st and 2nd Line helpdesk support to Exponential-e customers
Primarily responsible for managing and owning support tickets and driving customer issues through to resolution

Key responsibilities for this job:

Respond to support calls as assigned within Service Level Agreements;
Work as a team to deliver timely resolution to customer requests from telephone and email
Maintain an understanding of the internal escalation process
Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organisations.
To be a highly motivated team player with the skills and ability to manage changing priorities.
Setup/Configure/Maintain/Administer desktop computers and peripherals and test network connections;
Physical Workstation and peripheral relocations;
Performs general preventative maintenance tasks on computers, laptops, printers;
Access Management and Maintenance through Active Directory and Office365 (Account Provision, Account Revocation, Password resets);
Escalate issues and involve Service Desk wherever required in order to resolve an issue as quickly as possible;

Knowledge and experience required:

Experience in managing/troubleshooting Windows Desktop Operating Systems
Experience in Microsoft Exchange, Active Directory, Windows Server & Desktop, SQL Server technologies
Experience in managing/troubleshooting VMWare and/or Virtualisation technologies
Experience in using ITIL based ticketing system (ITIL foundation preferred)
Exposure to supporting VDI solutions (CITRIX, VMWare Horizon View etc.)
Knowledge of Networking (DNS, DHCP, PING, TRACERT, NETSTAT, NBTSTAT, TELNET, FTP, FTPS, SFTP)
Desired skills in Microsoft System Centre, SharePoint and Lync an advantage
Applicants will ideally be either MCP, MCSA, MCSE or VCP certified