Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

• Manage day-to-day operations of the CSE Team
• Coordinate and delegate the responsibilities of the CSE Team
• Provide regular reports on progress for the different projects being worked on by the team
• Be able to analyse on-going performance and challenges and define improvement plans
• Liaise with other operations team to resolve any challenges or issues faced by the team
• Be a point of escalation for any operational issues
• Implementation of customer projects/solutions
• Establishing a very close working relationship with customers in order to achieve the objectives of the solution and to ensure the successful delivery of the project objectives/goals
• Advise customers on any new technology and its integration with the solution
• Liaising with both external and internal customers, must be capable of communicating with different teams from procurement, provisioning, project management, pre-sales, support and others to ensure that not only solution requirements are fulfilled, but that existing business processes are reviewed regularly and improved.

Key responsibilities for this job:

• Coordination of daily activities for the CSE team
• Escalation point for operational issues
• Reporting of defined metrics and KPI’s
• On-going review of existing processes and definition of improvement plans.
• Close working with the Pre-sales department to review and agree on the appropriate solution design and ensure Exponential-e can deliver the technical requirements on the current or planned network
• Close working with the provisioning department to ensure solutions are simple to implemented and the relevant skills are deployed across the team
• Organize training for the CSE team
• Attend customer facing meetings in a technical capacity
• Technical Project Management for customer solutions including:-
• Visio Designs
• Working to help the customer meet their project timescales
• Working with the customer to ensure a smooth migration
• Communicating precise and accurate information to customers and partners
• Aid in the development of peers through knowledge transfer
• Research and Testing of new products

Knowledge and experience required:

• Excellent interpersonal skills
• Ability to manage customer expectations effectively
• Advanced firewall knowledge and experience
• Advanced routing knowledge and experience
• Advanced switching knowledge and experience
• Good understanding of MPLS networks and how VPLS operates
• A good knowledge of all layers of the OSI model
• Experience in a multi-vendor environment: ADVA, Cisco, Juniper, Alcatel, Fortinet, etc.
• Understanding of access technologies (E1, fibre, xDSL)
• Good customer facing skills
• An ability to quickly learn new skills and to be able to provide technical guidance and training
• A desire to act as mentor and developer for the team to ensure that each member of the team reaches their maximum capability

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

Act as the technical lead, responsible for the architecture, presentation and delivery of large and small IT consulting projects or programmes, relating to cloud and service transformation, primarily with a Microsoft and VMWare focus

Operate with an overall awareness of business solutions, and identify efficiencies to increase commercial profitability

Work with Service Management and Project Management in order to manage continual service improvement and delivery

Key responsibilities for this job:

• Gathering of architecture, design, and presentation of solutions to meet customer requirements
• Ensure deployment and service objectives are met whilst maintaining a high level of prospect/customer satisfaction
• Definition of work packages for the Professional Services or Managed Services teams to deploy.
• Work with Project Management to own project reporting, delivery planning, checkpoint meetings (including conference calls and workshops) and to oversee project implementations.
• Act as technical point of contact for prospects, customers, and the sales teams on Cloud Migration and Transformation projects and Microsoft technologies.
• Provide follow-up support in disseminating technical information to the business on specific applications
• Provide subject matter expertise to both technical solutions and delivery teams
• Support in the development and scoping of new service opportunities
• Produce high and low-level design documentation in preparation of deploying the solution
• Validate pre-sales designs through due-diligence activities to enable final solution validation
• Continuously update your knowledge with regards to key cloud and virtualisation technologies
• Present Exponential-e products and technical proposals to potential customers and design value driven architectures

Knowledge and experience required:

• Extensive consulting skills across Microsoft Cloud and Hybrid Technology, particularly Office 365 and Azure IAAS, including experience of most of the following:
  • Exchange Online Hybrid migrations
  • OneDrive for Business
  • MS Teams
  • Skype for Business Online
  • EMS
  • SharePoint
  • Azure IAAS migrations
  • ARM template deployments
  • Azure Site Recovery
• Strong consulting skills across traditional core infrastructure technology, including most of the following:
  • Active Directory, DNS, DHCP, Certificate Services and other core workloads
  • VMWare Products
  • CITRIX
  • Exchange
  • ADFS
  • SQL (including Always On Clustering)
  • SCCM
  • RDS
  • Hyper-V
  • Skype for Business/Lync
• Experience configuring and deploying both Public and Private Cloud solutions, with a focus on migrations.
• Extensive experience implementing and adhering to the ITIL v3 Framework
• Strong organisation and planning skills
• Excellent attention to detail and a strong ability to prioritise efficiently
• Solid understanding of networking, UC & Voice and Data Centre technologies
• Highly adaptable and proactive and able to multi-task and able to work well under pressure
• Efficiently communicate both verbally and in written form
• Able to work with and manage delivery partners in diverse project teams

Desirable knowledge and experience:

• Relevant, high-level accreditations with Microsoft and VMWare
• Experience designing, implementing and supporting cloud infrastructure
• Experience of delivering large or complex projects/transformation projects
• Experience of VMware, Mimecast, CensorNet, Commvault, SafeNet/Mobilepass
• Business continuity concepts and applications
• Comprehensive knowledge of quality assurance principles, methods, design, testing and implementation

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

Type of role: full time permanent

Location: London

Hours: Monday – Friday 9:00 – 17:30

Holidays: 25 days plus public Holidays

Overall purpose of the job:

Secure new name business within the SME market across all aspect of the company portfolio including Cloud, Voice and Data.

To act as an advocate of Exponential-e in all customer interactions and within the external market place

Key responsibilities for this job:

• To ensure sales targets are achieved or a Monthly, Quarterly and Annual basis
• To plan Sales strategies and liaise with Marketing to produce campaigns to increase market share, raising awareness of the Exponential-e brand and technology
• To support Exponential-e's continued growth within the SME marketplace and ensure enhanced profile within the MLE marketplace
• To competently and knowledgably advise clients on ICT solutions and managed services that best fulfil their requirements, undergoing full assessments and analysis of client needs
• To negotiate pricing with clients to achieve sales in line with Exponential-e's pricing policies and client requirements
• Accurate forecasting of anticipated sales is required, along with regular activity reporting
• To ensure that the CRM is up to date for all accounts, customer contacts, prospects, deals and opportunities
• Assist with the mentoring of junior staff members
• Attending networking events which at times may include activities outside of normal work hours
• To take responsibility for and achieve personal and career advancement goals in line with Exponential-e’s personal development programme
• Establish and coordinate planned visits at the customer location and at Exponential-e.
• Company presentations to C-level executives.
• To establish, develop and bring on new accounts to manage. Identify up-sell opportunities within the existing accounts.

Knowledge and experience required:

• Consistent new business sales record within the the cloud, telecoms, ISP, systems integrator or carrier space
• Knowledge of cloud, data, voice, connectivity and Internet network technologies
• Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
• An ambitious, industrious and aspirational mind-set
• Experienced selling into the SME/MLE market
• Must be driven, self-motivated and disciplined
• Good presentation skills
• Committed, engaged, and responsible when dealing with customers
• Eager to learn and develop

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

The role you are seeking may not be available currently, please upload your CV and should a suitable vacancy arise we will be in touch!

Careers at Exponential-e :

Our passion for technology is only matched by our passion for our people. Working at Exponential-e means coming into a dynamic environment where motivated employees have the opportunity to become experts in their field, thought leaders and game changers of the future. In all areas of our business we strive to build teams that: continually seek meaningful results through innovation, are customer-focused and thrive on working in a fast-paced and friendly environment.

People:

Our people are what makes the company what it is today. This year’s employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work here at Exponential-e. We're a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

Type of role: full time permanent

Hours: Monday – Friday 9:00 – 17:30

Holidays: 25 days plus Public Holidays

Overall purpose of the job:

To support and execute the new business acquisition strategy of Exponential-e ensuring achievement of all assigned margin, revenue and contract value targets. Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators

Key responsibilities for this job:

• Develop and execute short, medium and long term business plans to exceed targets
• Achieve and exceed margin, contract value, and revenue targets
• Deliver against key performance indicators and objectives
• Prospect, qualify, negotiate and close key new business deals
• Build and maintain a solid and robustly qualified pipeline of sales opportunities within assigned industry verticals growing to a level of 3x target coverage.
• Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
• Religiously maintain opportunity pipeline and deal positions on Salesforce
• Develop strategy, produce win-plans and execute on major deals
• Define target list and engage suspects based on clearly defined criteria
• Carry out and record target prospect meetings in line with agreed KPIs
• Develop an in-depth knowledge of the factors impacting the technology market, adoption and trends for assigned verticals
• Generate strong relationships with senior executives within customer and prospect base
• Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
• Identify and develop opportunities for strategic step-change revenue growth
• Produce quotations and lead Exponential-e responses to tenders, RFI’s, RFPs, and other response formats
• Build and provide clear leadership to virtual teams in pursuit of major business opportunities
• Collect and understand target client requirements, building commercial propositions based on Capex , Opex and other commercial needs to gain competitive advantage
• Understand and be able to articulate deal level P&Ls
• Attend, present and host at industry events
• Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions particularly: WAN (MPLS, Point to Point), Hosting and Cloud, Managed IT services; Hosted Voice and Unified Comms.
• Build and leverage an understanding of competition and their propositions to Exponential-e advantage
• Formulate and complete client presentations to an exceptional standard
• Complete monthly reports and other administrative requirements to quality standards and required timeframes.

Knowledge and experience required:

• Extensive experience within the Telecoms, Hosting, UC, and Vendor environment
• Experience in developing business in assigned industry verticals
• Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas
• Able to demonstrate strong commercial understanding and business acumen
• Strong sales skills (prospecting, qualifying, campaign management)
• Detailed understanding of sales process and demonstration of world class sales rigour
• Proven track record of identifying, developing and closing major opportunities
• Proven and consistent track record of target over-achievement
• Excellent networking ability and natural communication style
• Excellent communicator with strong presentation, numeracy and written skills
• Strong problem solving abilities; able to facilitate discussions and outcomes
• Able to travel within designated territory and able to work with the minimum of supervision
• Microsoft XP (Excel, Word, Email, Access, Power Point)
• Salesforce experience advantageous but not essential
• Degree level education advantageous, but track record of success in aligned career of higher importance.

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

Type of role: full time permanent

Hours: Monday – Friday 9:00 – 17:30

Holidays: 25 days plus Public Holidays

Location: London

Overall purpose of the job:

To develop channel accounts to increase revenues in line with set targets. The objective is underpinned by the need to provide partners with significant commercial advantage.

Key responsibilities for this job:

• Build lasting relationships with partners and increase spend with Exponential-e
• Plan sales strategies and work closely with marketing to raise awareness of Exponential-e and build a strong pipeline
• Ensure that targets are achieved
• Competently and knowledgably advise partners on network solutions and services that best fulfil their customer requirements, undergoing full assessments and analysis of client needs
• Align Exponential-e portfolio within partner services and ensure partners sales teams are aware of positioning and benefits
• Negotiate pricing with partners to achieve sales in line with Exponential-e's pricing policies and client requirements
• Conducting face to face channel meetings with partners and their clients
• Managing internal resource and interfacing with internal departments
• To achieve personal/career advancement goals in line with Exponential-e’s personal development programme

Other duties the Channel Partner Manager will be required to undertake as may be assigned by Sales Manager:

• Accurate forecasting of anticipated sales is required, along with regular activity reporting
• Participation in planning and preparing marketing campaigns along with your own targeted campaigns
• Attending networking events
• Activities outside of normal work hours may also be required

Knowledge and experience required:

• Consistent channel sales record within the telecoms, ISP, carrier or systems integrator space
• Knowledge of data connectivity, WAN and Internet network technologies
• Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
• Must be driven, self-motivated and disciplined
• Articulate and polished with a professional approach to sales
• Eager to learn and develop

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

Type of role: full time permanent

Hours: Monday – Friday 9:00 – 17:30

Holidays: 25 days plus Public Holidays

Overall purpose of the job:

To support and execute the new business acquisition strategy of Exponential-e ensuring achievement of all assigned margin, revenue and contract value targets. Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators

Key responsibilities for this job:

• To make a significant contribution to the company’s business sales revenue
• To define, develop and own key client relationships and contact strategy.
• Develop and execute short, medium and long term business plans to exceed targets
• Achieve and exceed margin, contract value, and revenue targets
• Deliver against key performance indicators and objectives
• Prospect, qualify, negotiate and close key new business deals
• Build and maintain a solid and robustly qualified pipeline of sales opportunities within assigned industry verticals growing to a level of 3x target coverage.
• Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
• Religiously maintain opportunity pipeline and deal positions on Salesforce
• Develop strategy, produce win-plans and execute on major deals
• Define target list and engage suspects based on clearly defined criteria
• Carry out and record target prospect meetings in line with agreed KPIs
• Develop an in-depth knowledge of the factors impacting the technology market, adoption and trends for assigned verticals
• Generate strong relationships with senior executives within customer and prospect base
• Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
• Identify and develop opportunities for strategic step-change revenue growth
• Produce quotations and lead Exponential-e responses to tenders, RFI’s, RFPs, and other response formats
• Build and provide clear leadership to virtual teams in pursuit of major business opportunities
• Collect and understand target client requirements, building commercial propositions based on Capex , Opex and other commercial needs to gain competitive advantage
• Understand and be able to articulate deal level P&Ls
• Attend, present and host at industry events
• Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions particularly: WAN (MPLS, Point to Point), Hosting and Cloud, Managed IT services; Hosted Voice and Unified Comms.
• Build and leverage an understanding of competition and their propositions to Exponential-e advantage
• Formulate and complete client presentations to an exceptional standard
• Complete monthly reports and other administrative requirements to quality standards and required timeframes.
• Other tasks as required and commensurate with role

Knowledge and experience required:

• Extensive experience within the Telecoms, Hosting, UC, and Vendor environment
• Experience in developing business in assigned industry verticals
• Experience selling managed IT services – Including Unified Communications, SAS and Cloud solutions
• Consultative sales person who can identify and sell against key business drivers
• Highly skilled and experienced negotiator who is able to quickly build relationships with senior, key influential decision makers
• An innovative approach and an expert grasp of technology and technical solution which will drive business value.
• Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas
• Able to demonstrate strong commercial understanding and business acumen
• Strong sales skills (prospecting, qualifying, campaign management)
• Detailed understanding of sales process and demonstration of world class sales rigour
• Proven track record of identifying, developing and closing major opportunities
• Proven and consistent track record of target over-achievement
• Excellent networking ability and natural communication style
• Excellent communicator with strong presentation, numeracy and written skills
• Strong problem solving abilities; able to facilitate discussions and outcomes
• Able to travel within designated territory and able to work with the minimum of supervision
• Microsoft XP (Excel, Word, Email, Access, Power Point)
• Microsoft Dynamics CRM experience advantageous but not essential
• Salesforce experience advantageous but not essential
• Degree level education advantageous, but track record of success in aligned career of higher importance.

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

Type of role: full time permanent

Hours: Monday – Friday 9:00 – 17:30

Holidays: 25 days plus Public Holidays

Location: London

Overall purpose of the job:

To develop channel accounts to increase revenues in line with set targets. The objective is underpinned by the need to provide partners with significant commercial advantage.

Key responsibilities for this job:

• Build lasting relationships with partners and increase spend with Exponential-e
• Plan sales strategies and work closely with marketing to raise awareness of Exponential-e and build a strong pipeline
• Ensure that targets are achieved
• Competently and knowledgably advise partners on network solutions and services that best fulfil their customer requirements, undergoing full assessments and analysis of client needs
• Align Exponential-e portfolio within partner services and ensure partners sales teams are aware of positioning and benefits
• Negotiate pricing with partners to achieve sales in line with Exponential-e's pricing policies and client requirements
• Conducting face to face channel meetings with partners and their clients
• Managing internal resource and interfacing with internal departments
• To achieve personal/career advancement goals in line with Exponential-e’s personal development programme

Other duties the Channel Partner Manager will be required to undertake as may be assigned by Sales Manager:

• Accurate forecasting of anticipated sales is required, along with regular activity reporting
• Participation in planning and preparing marketing campaigns along with your own targeted campaigns
• Attending networking events
• Activities outside of normal work hours may also be required

Knowledge and experience required:

• Consistent channel sales record within the telecoms, ISP, carrier or systems integrator space
• Knowledge of data connectivity, WAN and Internet network technologies
• Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
• Must be driven, self-motivated and disciplined
• Articulate and polished with a professional approach to sales
• Eager to learn and develop

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

Type of role: full time permanent

Hours: Monday – Friday 9:00 – 17:30

Holidays: 25 days plus Public Holdays

Location: London/field based

Overall purpose of the job:

To develop channel accounts to increase revenues in line with set targets. The objective is underpinned by the need to provide partners with significant commercial advantage.

Key responsibilities for this job:

• Build lasting relationships with partners  and increase spend with Exponential-e
• Plan sales strategies and work closely with marketing to raise awareness of Exponential-e and build a strong pipeline
• Ensure that targets are achieved
• Identify and engage new partners that fit with Exponential-e Channel Strategy
• Competently and knowledgably advise partners on network solutions and services that best fulfil their customer requirements, undergoing full assessments and analysis of client needs
• Align Exponential-e portfolio within partner services and ensure partners sales teams are aware of positioning and benefits
• Negotiate pricing with partners to achieve sales in line with Exponential-e's pricing policies and client requirements
• Conducting face to face channel meetings with partners and their clients
• Managing internal resource and interfacing with internal departments
• To achieve personal/career advancement goals in line with Exponential-e’s personal development programme

Knowledge and experience required:

• Consistent channel sales record within the telecoms, ISP, carrier or systems integrator space
• Knowledge of data connectivity, WAN and Internet network technologies
• Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
• Must be driven, self-motivated and disciplined
• Articulate and polished with a professional approach to sales
• Eager to learn and develop

Other duties the Channel Partner Manager will be required to undertake as may be assigned by Sales Manager:

• Accurate forecasting of anticipated sales is required, along with regular activity reporting
• Participation in planning and preparing marketing campaigns along with your own targeted campaigns
• Attending networking events
• Activities outside of normal work hours may also be required

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

Type of role: full time permanent

Hours: Monday - Friday 9:00 - 17:30

Holidays: 25 days plus Public Holidays

Overall purpose of the job:

Secure new business within existing client accounts, increasing Exponential-e revenues in line with set targets.

Key responsibilities for this job:

• To sell new network and ICT services (Cloud, LAN, Wi-Fi, UCC & Server hardware) to existing accounts
• Maintaining and developing client relationships for a small number of accounts
• Working with clients management teams to understand particular business strategies
• Evaluating those strategies and ensuring Exponential-e readiness to keep pace with the implementation of new programs, projects, or features consistent with those strategies
• Increasing the revenue opportunity within each clients business portfolio as it relates to utilising additional Exponential-e services or product offerings
• Tracking and escalation of client issues alongside the client relationship team
• Establish and coordinate planned visits at the customer location and at Exponential-e
• Inform clients of new services, partnerships, and/or products as they are announced or released

Knowledge and experience required:

• The ability to close deals
• Great communication skills across all parts of the business
• Knowledge of the following ICT product suites; Cloud, LAN & Wi-Fi, UCC, Server Hardware
• Excellent written and verbal communication skills with the ability to communicate technical issues to both the IT department and to the client in understandable terms
• Able to work under pressure making timely and informed decisions to tight timescales, whilst maintaining attention to detail
• Good working knowledge of Microsoft Excel and Word is essential
• Well organised and self-motivated team player

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

• To develop, support and execute the new business acquisition strategy of Exponential-e Cyber Security Sales ensuring achievement of all assigned margin, revenue and contract value targets
• Lead and manage the Cyber Security sales team
• Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators
• Act as an Cyber Security evangelist within the sales floor

Key responsibilities for this job:

• Develop and execute short, medium and long term business plans to exceed targets
• Achieve and exceed margin, contract value, and revenue targets
• Deliver against key performance indicators and objectives
• Lead the team to prospect, qualify, negotiate and close new business deals
• Sales coaching, team management and mentoring
• Build and provide clear leadership to virtual teams in pursuit of major business opportunities
• Work with the sales team to formulate and complete client presentations to an exceptional standard
• Build and maintain a solid and robustly qualified pipeline of sales opportunities within target markets growing to a level of 3x target coverage (net new and overlay)
• Provide support to the Sales teams (direct and channel) on Cyber Security opportunities (Centralised Firewalls, Dedicated Firewalls, Cloud Security, DDOS Mitigation, Testing, Auditing and Consultancy, GDPR and Ransomware Protection.)
• Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
• Religiously maintain opportunity pipeline and deal positions on CRM (Salesforce)
• Develop strategy with the Heads of, produce win-plans and support on executing on major deals
• Define target list (existing/cross sell/up sell & new logos) and support engagement of suspects based on clearly defined criteria
• Build and maintain a Cyber Security opportunity matrix for existing accounts and drive specific campaigns to target them
• Develop an in-depth knowledge of the factors impacting the business
• Work with the sales team to generate strong relationships with senior executives within customers / partners / prospects
• Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
• Identify and develop opportunities for strategic step-change revenue growth
• Attend, and host at industry events
• Lead responses to tenders, RFI’s, RFPs, and other response formats
• Build and provide clear support to virtual teams in pursuit of major business opportunities
• Understand and be able to articulate deal level P&Ls
• Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions
• Complete monthly reports and other administrative requirements to quality standards and required timeframes

Knowledge and experience required:

• Previous management experience of at least 3 years
• Cyber Security sales experience of at least 7 years in a similar role
• Extensive experience within Cyber Security services and other services
• Experience in developing business in assigned industry verticals
• Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas
• Able to demonstrate strong commercial understanding and business acumen
• Strong sales skills (prospecting, qualifying, campaign management)
• Detailed understanding of sales process and demonstration of world class sales rigour
• Proven track record of identifying, developing and closing major opportunities
• Proven and consistent track record of target over-achievement
• Excellent networking ability and natural communication style
• Excellent communicator with strong presentation, numeracy and written skills
• Strong problem solving abilities; able to facilitate discussions and outcomes
• Able to travel within designated territory and able to work with the minimum of supervision
• Microsoft Suite (Excel, Word, Email, Access, Power Point)
• Salesforce CRM experience advantageous but not essential
• Degree level education advantageous, but track record of success in aligned career of higher importance

Personal Characteristics:

• High energy, positive, and achievement driven with passion for success
• Committed to taking personal ownership and responsibility
• Confident and empathic individual with ability to build rapport with team, clients and internally to C level
• Customer focused with passion for delivery of excellent service
• Analytical thinker, with structured approach to resolving issues
• Able to work with minimal supervision but also to contribute to team goals
• Committed to ongoing learning and personal development
• Flexible work ethic

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

• Type of role: full time permanent
• Location: London
• Hours: Monday-Friday 09:00-17:30
• Holidays: 25 days

Overall purpose of the job:

As part of this growth, our focus on Partner relationships is critical, as such Exponential-e are looking to bring in a Cloud Partner Manager reporting directly in to the Chief Innovation Officer. The Graduate Cloud Partner Support Manager will be fundamental to building out the strategic relationships with our key partners and developing innovative partner plans that drive collective value for both organisations. 

Key responsibilities for this job:

• Partner Management for Public cloud service providers Amazon Web Services, Azure, Google, Ali Baba
• Partner Management for Key technology partners Dell EMC, NetApp, Brocade, Commvault, VMWare
• Working with partners to develop core plans covering, Accreditation, Marketing Development Plans, Business development plans, gaining increased partner stays (e.g. silver to gold) to provide increased business incentives, reciprocal pipeline development, training, innovation and roadmap management
• Working with the CIO to develop a new Independent Software Vendors (ISV) programme
• Building new relationships with core ISV who we agree to on-board in to the programme, working with legal / Procurement / marketing to on-board
• Working with core technology partners to leverage their analyst status to enhance our profile (e.g. Gartner Magic Quadrant)
• Working with marketing and product marketing to build up website and micro site partner
• Supporting wider community based activities covering Cloud Advocacy, CIO Community & Channel Market development
• Communicate and follow up to ensure top partners remain up to date on all necessary training and certifications
• Conduct joint business planning with top targeted partners
• Attend partner events, innovation days, EBC’s etc. to develop strong understanding of the partner’s roadmap

Knowledge and experience required:

• The key skills for the role are focussed on being able to effectively develop long term relationships and partnerships. It is critical that the applicant is highly self-motivated and has a high tempo in relation to work and driving activity. The role will have high levels of autonomy, for the individual to develop and make their own, and Exponential-e is looking for the highly talented individuals to apply who have strong career aspirations and want to join a highly motivated and focussed team.
• Multi-level relationship management
• Strong organisational skills
• Understanding of Cloud, Managed Service and Professional services
• Production of high quality presentation decks
• Ability to research, develop self-knowledge and invest in personal skill development
• Ability to assess new and disruptive partner technologies and develop thoughts on usage within the Exponential-e business
• Extremely driven, motivated, self-sufficient, collaboratively minded with a highly entrepreneurial nature
• Experience with partner management preferable
• Developing strong consultative relationships and act as a primary point of contact for targeted partners to ensure partner satisfaction
• Knowledge of Public Cloud offerings as a plus
• Experience of developing business plans

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

Type of role: full time permanent

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days plus Public Holidays

Overall purpose of the job:

• To manage renewals across the business and ensure that the overall risk against churn and erosion is reduce/maintained within acceptable levels
• To fully account manage clients through the lifecycle of their services by developing relationships to up/cross-sell Exponential-e products and services
• To assist and support the account managers in servicing their existing client accounts by being the internal contact for accounts across the teams and serving client requests
• To support marketing and product campaigns to achieve the greatest ROI
• To support the sales operations function in delivering operational excellence
• Increasing customer experience, satisfaction, loyalty and spend with Exponential-e through the timely and efficient management of customers.

Key responsibilities for this job:

Renewals

• To manage all renewals across the business by understanding what services are out of contract and due for renewal in the next 3, 6, 9 and 12 months
• To ensure renewals targets are achieved on a monthly, quarterly and annual basis and that existing revenues are maintained or improved
• To provide ongoing reporting on customers out of contract to in contract in line with targets
• To understand by client, value and proposition the best method of securing a client for renewal within erosion levels
• To understand the current portfolio of Exponential-e product and services to explore key up/cross sell opportunities
• To plan renewal strategies and liaise with Product to produce a renewal product matrix offering to renew customers
• To plan renewal strategies and liaise with Marketing to produce campaigns to increase market share, raising awareness of the Exponential-e brand and technology

Account Management

• To fully account manage a sub-section of clients through the lifecycle of their services by developing relationships to up/cross-sell Exponential-e product and services in line with the contact strategy
• Inform clients of new services, partnerships, and/or products as they are announced or released
• Maintaining and developing client relationships with multiple touch points with each customer
• To identify new business opportunities for the account managers, enabling more services to be sold to the existing customers
• Working with clients’ management teams to understand particular business strategies
• Identifying opportunities within each client’s business portfolio as it relates to utilising additional Exponential-e services or product offerings
• Being the client’s advocate to ensure that all issues and change requests are addressed by Exponential-e and completed by the due date
• Assisting accounts to insure that a client’s account is never overdue on monies owed
• Tracking and escalation of client issues alongside the client relationship team
• Provide support to additional departments when required, as required

Events and Lead Generation

• Working with Marketing to understand the marketing calendar and the programme of activity to drive successful marketing campaigns and to support accordingly
• Drive prospects and clients to marketing events through different channels for attendance saturation
• Follow up prospects and clients from marketing events either attended or not to understand possible opportunities or further relationship building activities
• Identify key customers to target in accordance with the marketing campaign and build a sales experience to heighten the client to engage with Exponential-e
• Identify and engage with customers that fit the Exponential-e contact strategy within the criteria of the different sales teams
• Utilising a database tool to identify new contacts to improve traction with existing customers and new prospects to grow Exponential-e revenues

Sales Operations

• To ensure that the CRM is up to date for all accounts, customer contacts, prospects, deals and opportunities
• To understand the sale operation function and be adequately cross-trained to undertake certain tasks and duties
• Collaborate with sales support and the sales teams to improve the sales and operational processes

Knowledge and experience required:

• Good working knowledge of Microsoft Office - Excel, Word, Visio, OneNote and PowerPoint
• Good working knowledge of the CRM
• Highly adaptable and proactive
• Able to multi-task and work well under pressure
• Excellent organisation and planning skills
• Excellent written and verbal communication skills (including telephone manner)
• Attention to detail and ability to prioritise efficiently
• A passion for service excellence
• Knowledge of some of the following communication product suites:
• Cloud & IT services
  • VOIP
  • Data (MPLS, VPLS)

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

Type of role: full time permanent

Hours: Monday – Friday; 9:00am – 17:30

Holidays: 25 days

Overall purpose of the job:

• Manage and complete large tender responses to win new business and manage the process from initial request to contract signature ensuring compliance with customer requirements and highlighting company value proposition.
• Will provide valuable input into each opportunity qualification, win strategies, commercial discussions and solution delivery.
• Manage and assist in the completion of all PQQs , RFIs, RFQs and RFPs by drawing upon Boilerplate information and making relevant to client requirements.
• Create winning proposals and respond to RFPs by working with Sales Account Managers to understand client’s requirements and drawing upon resources around the business to help co-ordinate responses or proposals to reflect this.

Key responsibilities for this job:

• Review, drafting and managing the delivery customer bid request materials received including PQQs, RFIs, RFPs and Tenders.
• To review all content to ensure questions are being fully responded to, critiquing content, whether sales, technical, support etc and liaising with departments to update, amend and delete as appropriate ensuring consistent professional response.
• Qualifying opportunities.
• Organising and chairing all kick-off meetings and co-ordinating a win strategy.
• Delegating and assigning workload to bid team to ensure efficiency throughout bid life and meet deadlines.
• Co-ordinating and chairing all review meetings and monitoring progress and assess drafts.
• Carrying out post bid reviews to evaluate lessons learnt from client feedback.
• Review tender clarifications and attend customer clarification meetings as required.
• To be lead point for all questions, points of clarification to and from the clients (In bids scenarios only) ensuring that all questions / points are completed within the tender guidelines.
• Collating standard bid response documents in accordance with the Exponential-e defined styles and branding.
• Making bid pricing recommendations, in collaboration with Sales, based on relevant data from other bids and available competitive intelligence
• Management of the bid pipeline to ensure maximum opportunities are available
• Providing bid follow-up activity assistance and expertise when needed to support the sales cycle.
• To actively seek out new ways of finding new bid/tender opportunities
• Work to tight deadline and go the extra mile (including hours) where required
• Risk tracking and management throughout the bid process
• Proof reading and formatting of documentation
• Assisting with creation of PowerPoint presentations to present to clients at the shortlisted stage of the bid process.

Knowledge and experience required:

• Experience working as a Tender or Bid professional within the IT/Telecommunications/Technology sector
• Proven capability in delivering winning, large complex IT solutions opportunities.
• Experience working in a sales driven environment responding to bids and tenders
• Excellent time management skills.
• Well organised self-starter with strong project management skills.
• Excellent communication skills and strong attention to detail.
• Excellent presentation skills
• Ability to work under pressure, delivering to tight deadlines and manage multiple bids
• Advanced MS Office skills (Word, Excel, Outlook, PowerPoint)
• Ability to be innovative.
• Ability to delegate.
• Ability to adapt effectively to frequently changing situations and to prioritise
• APMP Qualified – (Preferable, but not essential.)
• Prince 2 Qualified (Preferable, but not essential)
• Very strong attention to detail

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

Implementation of customer WAN/LAN solutions, including wide range of CPE devices

Maintaining close working relationships with customers and Exponential-e Project Managers in order to reach objectives, and ensure a seamless deliveries

Assisting with lab testing of networking CPEs and solution Proof of Concepts

Key responsibilities for this job:

• Provisioning new WAN services onto the Exponential-e NGN Network
• Intermediate-to-Advanced configuration of any networking CPEs
• Attending technical customer meetings, and participate in conference calls when necessary
• Regular customer communication and progress reporting during implementation
• Troubleshooting any faults that may arise during solution delivery
• Assisting with solution documentation and planning, including network diagrams, migration plans and any other required documents
• Being available to support and execute customer migrations as required by your current projects, which may sometimes be outside of office hours
• Generate and distribute a handover document to customers, and peer Exponential-e teams
• Occasional field engineering duties
• Aid in the development of peers through knowledge transfer

Knowledge and experience required:

• Experienced in network configuration and/or support, ideally Cisco or Juniper
• Excellent knowledge of fundamental networking principles, such as switching, routing, subnetting, wireless and PC/Mac network configuration
• Working experience with routing protocols (BGP/OSPF), redundancy protocols (HSRP/VRRP) and switching technologies (STP, VLANs, dot1Q, QinQ)
• Good knowledge of network security, including NAT, UTM and general firewall operations
• Good understanding of access technologies such as Carrier Ethernet, DSL and FTTC
• Must possess good communication skills, work efficiently, and be detail-oriented

Desirable knowledge and experience:

• Understanding of MPLS/VPLS networks
• Knowledge of RIPE, SMTP, DNS and domain-name operations
• Familiar with Alcatel-Lucent ESS/SR platforms and Fortinet Fortigate firewalls
• Experience in a similar customer-facing role

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

Type of role: full time permanent

Location: London

Hours: 4 day 07:30 – 19:30, 4 days off, 4 days 19:30 – 07:30, 4 days off

Holidays: 23 days

Overall purpose of the job:

• Provide 1st and 2nd Line helpdesk and remote desktop support to Exponential-e customers
• Primarily responsible for managing and owning support tickets and driving customer issues through to resolution

Key responsibilities for this job:

• Respond to support calls as assigned within Service Level Agreements; ensuring calls are quickly and accurately logged, closed and analysed to prevent future occurrences, and that call resolution priorities are met
• Escalate problem calls within the Cloud team to meet Service Level Agreements and ensure maximum level of customer satisfaction
• Troubleshooting customer technical faults and working with external vendors and service providers to achieve fault resolution
• Work as a team to deliver timely resolution to customer requests from telephone and email
• Maintain an understanding of the internal escalation process
• Jeopardy management to reduce escalation and SLA breaches
• Maintain professional working relationships with customers, suppliers and work colleagues

Knowledge and experience required:

Professional Experience:

• Experience in providing Technical Support (1st and 2nd Line Support) in an ITIL based environment
• Previous experience in a fast-paced customer facing/MSP helpdesk role
• Ability to provide a customer focused service to committed Service levels
• Ability to work under own initiative, manage own time, and work to deadlines
• Strong interpersonal and communication skills, particularly customer facing techniques and listening abilities
• Proven ability to identify and resolve challenging technical problems
• Sound judgement with demonstrable understanding of when and how to escalate issues
• Ability to work with minimal supervision and manage a heavy workload
• Ability to train and mentor junior team members of the service desk

Technical Skills:

• Experience in managing/troubleshooting Windows Servers
• Knowledge of Networking (DNS, DHCP)
• Experience of supporting, installing and modifying all version of Microsoft Windows server up to Windows 2016 and standard Microsoft applications
• Experience in configuration and maintenance of Active Directory Services, MS Exchange , SQL and Office 365
• Capable of supporting VDI Solutions (Horizon View, Citrix, RDS)
• Working knowledge of VMWare & Hyper -V configuration and support is essential
• Strong understanding of network fundamentals (Security/DHCP/DNS)
• Understanding of Scripting languages (PowerShell/VBScript)
• Understanding and appreciation of ITIL Frameworks
• Hands on experience of administrating and supporting backup solutions such as Veam, BackupExec, Commvault
• Experienced in training and developing junior IT staff
• Applicants will ideally be either MCP, MCSA, MCSE or VCP certified

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

• Successfully integrate new customers into the Exponential-e processes, procedures and Configuration Management Database (CMDB)
• Maintaining close working relationships with customers and Exponential-e Project Management in order to reach objectives to ensure seamless transition into Managed Services
• Responsible for managing and owning the on-boarding process within Managed Services

Key responsibilities for this job:

• Managing and owning the onboarding process of each new Managed Services customer.
• Ensure customer systems, processes and procedures are managed and administered in the CMDB thoroughly
• Liaise closely with the PMO, Professional Services and Pre-Sales to ensure delivery of onboarding is successful
• Maintain professional working relationships with customers, suppliers and colleagues
• Attending technical workshops, and participate in conference calls when necessary
• Continuously update your knowledge with regards to key cloud and virtualisation technologies
• Participate in the validation of pre-sales designs through due-diligence activities
• Educate and mentor the wider Managed Services team on customer solutions
• Assist the Head of Managed Services with any reporting, process documentation and work delegation duties where necessary
• Ensure that each managed component is successfully handed over into the Managed Services Operations team
• Work proactively to ensure that all knowledge is maintained and updated on an on-going basis
• Ensure deployment and service objectives are met whilst maintaining a high level of prospect/customer satisfaction

Knowledge and experience required:

• Experience of supporting, installing and modifying all versions of Microsoft Windows Server up to Windows 2016 and standard Microsoft applications
• Experience in installation, configuration and maintenance of Active Directory Services, MS Exchange , SQL and Office 365
• Working knowledge of VDI Solutions (Horizon View, Citrix, RDS)
• Strong understanding of VMWare & Hyper -V setup, configuration and support is essential
• Good understanding of network fundamentals (Security/DHCP/DNS)
• Understanding of Scripting languages (PowerShell/VBScript)
• Experience of supporting Technical projects
• Strong organisational and planning skills
• Extensive experience in adhering to the ITIL v3 Frameworks
• Experienced in training and developing junior IT staff
• Strong inter-personal and communication skills, particularly customer facing techniques and listening abilities
• Ability to work under pressure during busy periods, while maintaining quality

Desirable knowledge and experience:

• Experience in working in an MSP
• Knowledge of Storage (SAN, NAS) systems
• Ideally certified with either MCP, MCSA, MCSE or VCP.

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

Type of role: full time permanent

Location: Marlow

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

• Provide 1st and 2nd Line helpdesk and remote desktop support to Exponential-e customers
• Primarily responsible for managing and owning support tickets and driving customer issues through to resolution

Key responsibilities for this job:

• Respond to support calls as assigned within Service Level Agreements;
• Work as a team to deliver timely resolution to customer requests from telephone and email
• Maintain an understanding of the internal escalation process
• Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organisations.
• To be a highly motivated team player with the skills and ability to manage changing priorities.
• Setup/Configure/Maintain/Administer desktop computers and peripherals and test network connections;
• Physical Workstation and peripheral relocations;
• Performs general preventative maintenance tasks on computers, laptops, printers;
• Access Management and Maintenance through Active Directory and Office365 (Account Provision, Account Revocation, Password resets);
• Escalate issues and involve Service Desk wherever required in order to resolve an issue as quickly as possible;

Knowledge and experience required:

• Experience in managing/troubleshooting Windows and MAC Desktops
• Experience in Microsoft Exchange, Active Directory, Windows Server & Desktop, SQL Server technologies
• Experience in managing/troubleshooting VMWare and/or Virtualisation technologies
• Experience in using ITIL based ticketing system (ITIL foundation preferred)
• Knowledge of Networking (DNS, DHCP, PING, TRACERT, NETSTAT, NBTSTAT, TELNET, FTP, FTPS, SFTP)
• Desired skills in Microsoft System Centre, SharePoint and Lync an advantage
• Applicants will ideally be either MCP, MCSA, MCSE or VCP certified

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

• Act as a technical lead, responsible for the design, delivery and support of Cloud products and services.
• Be Responsible for new product feature innovation, proof of concept, R&D, design, and specification development
• Work with developments teams to transition new products and services into production environments
• Work with other technical departments in order to train and build up the knowledge base for Cloud/IT services within Exponential-e Ltd.

Key responsibilities for this job:

• Support R&D initiatives and to execute agreed strategies.
• Engage with various business stakeholders to understand scope of Research and Development projects.
• Using new and disruptive technologies to solve complex business challenges and working in an ever-changing working environment.
• Strong product design skills and “know-how” to design solutions with optimal product experience in mind
• Perform training sessions inside and outside the team to share knowledge and skills across the business.
• Ensure that there is adequate documentation for all Cloud architecture and processes.
• Ensure knowledge transfer of any new Cloud product created by the Development team.
• Ensure all process and procedures are up to date and followed. Where process and procedures are missing or inadequate identify these and rectify.
• Implement quality management and regulatory compliance strategies.
• Assist building out supporting technical definitions to support bid and contract collateral
• Conduct upgrades of Cloud products and services.
• Support initial proof of value trials in advance of and Cloud Product GA release.
• Manage testing of full integration of Cloud products, mapped to the release definitions.
• On-call as per the agreed rota.

Knowledge and experience required:

• Strong organisation and planning skills and experience, with attention to detail and ability to prioritise efficiently.
• Strong knowledge of VMware and virtualisation technologies.
• Knowledge of Public Clouds such as Amazon, Azure and Google etc advantageous.
• Expertise in server technologies from leading vendors such as DellEMC, HP etc.
• Expertise in storage technologies such as NetApp, EMC, HP, etc.
• Knowledge of scripting languages such as Python, JavaScript, etc advantageous.
• Knowledge of automation technologies such as Ansible, Puppet, Chef etc advantageous.
• Highly adaptable and proactive and able to multi-task and able to work well under pressure.
• Efficiently communicate both verbally and in written form.
• Ability to generate detailed, high quality technical documentation.
• Have comprehensive knowledge of quality assurance principles, methods, design, testing and implementation.
• Be able to work with teams and coordinate with other departments/individuals at all levels.
• Excellent project, planning, change and time management capabilities.
• Experience / knowledge of Agile / DevOps methodology and values.
• Be cordial and professional.
• Be innovative.
• Have strong judgement and decision-making skills.

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

Type of role: full time permanent

Location: London

Overall purpose of the job:

To manage and own 2nd Line support tickets in relation to existing customer services

To work closely with the 3rd level engineers who provide an internal escalation point

Key responsibilities for this job:

• Regular communication verbally and written with existing customers
• Take ownership and effectively manage support tickets for incidents, change and service requests
• Documentation of customer solutions – OSS System, Visio documentation, technical summary write up
• Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects

Knowledge and experience required:

• Knowledge of networking principles equivalent to CCNA R&S or JNCIS-ENT level
• Knowledge of layer 2 switching protocols such as STP, Dot1Q, QinQ, VPLS
• Knowledge of layer 3 routing protocols such as BGP, OSPF, EIGRP, HSRP, VRRP
• Excellent verbal and written communication skills with a professional phone manner
• Flexible approach to work with the ability to work effectively under pressure
• Ability to work in a team with little supervision using own initiative
• Strong customer service focus
• Responsible and willing to take ownership
• Eager to learn and develop technical skills
• Positive and professional attitude

Desirable knowledge and experience:

• CCNA, CCNP and/or JNCIS certified
• Experience with Unix based operating systems.
• Programming and scripting experience (python, bash scripting)
• Juniper platform configuration experience is ideal, SRX and EX series
• Firewall configuration experience is advantageous particularly with Fortigate, Palo Alto, Cisco ASA
• Experience with Alcatel SR & ESS 
• Experience with using networking test tools such as Wireshark

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

• Lead, develop and drive the marketing strategy in order to drive and support the overall business objectives
• To lead and execute the demand generation strategy for the business by planning, executing and tracking multichannel demand generation programs.
• Overall responsibility for the campaign management, lead generation, customer marketing, online marketing, product marketing, graphic design, branding and event programs within the marketing team

Key responsibilities for this job:

• Lead, manage, and direct the work of the Marketing department (campaign management, lead generation, customer marketing, online marketing, product marketing, graphic design, branding and events) to ensure our business goals and objectives are achieved
• Define and direct marketing programs for demand creation, lead generation and interface with sales team for lead tracking and management
• Work closely with sales management to develop and manage direct and indirect marketing strategies and programs
• Developing viable strategies and execution plans for the various marketing channels to increase brand profile, presence and customer acquisition rates
• Work closely with several prominent vendors on joint marketing activities
• Identifying new opportunities for the company and promoting the business through online marketing and PR activities
• Provide reports, project plans, budgets and other papers as required for the Board, CEO and other stakeholders on a regular basis
• Deliver the brand plans and guidelines for each element of marketing activity and communicate the brand and core values internally and externally

Knowledge and experience required:

• The ability to build and lead a team that can deliver ‘world-class marketing ‘
• Excellent relationship and communication skills are required to influence across the Senior Management team, within the team and externally
• Highly skilled in - campaign management, lead generation, customer marketing, online marketing, product marketing, graphic design, branding and events, as well as in the fields of both direct and indirect go-to-market campaigns
• The ability to manage large budgets and deliver effective ROI from marketing investments
• In-depth experience of working in a multi-product, multi-media environment
• Ability to lead and drive customer engagement to increase the depth of relationship amongst audience segments
• Previous experience of working in a technology environment would be preferable, particularly in Connectivity, Cloud, UC and Managed Services.

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

The Exponential-e Sales Academy could give you the superpowered start you need..

The Sales Executive will develop new business opportunities selling leading-edge technology in target markets as part of a leading ICT and Network sales department. As we have an uncapped commission scheme, this role will suit a candidate who wishes to determine their own earnings through their own hard work.

Overall purpose of the job:

• You will be responsible for selling the Exponential-e portfolio of products and services to companies that may not be currently customers of Exponential-e
• To work with direct / channel sales teams to develop leads / accounts and increase revenues in line with set targets and business objectives
• To identify, qualify and develop new target channel partners or prospects
• To participate in lead generation activity and call out campaign days
• To provide support to the field based channel account managers by providing quotes and supporting call-out days.

Key responsibilities for this job:

• Generating leads and cold calling prospective customers
• Attending face to face meetings with potential clients
• Competently and knowledgably advising clients on Network solutions and services that best fulfil their requirements, undergoing full assessments and analysis of client needs
• Negotiating pricing with clients to achieve sales in line with Exponential-e's pricing policies and client requirements
• Accurate forecasting of anticipated sales, along with regular activity reporting
• Ensuring that sales and KPI targets are achieved
• Work on the full sales cycle, supported at all times by relevant mentors and dedicated internal resources
• Working on sales campaigns to increase market share, raising awareness of the Exponential-e brand and technology
• Achieving personal and career advancement goals in line with Exponential-e’s Academy Development Programme
• Activities outside of normal work hours may also be required

Desirable knowledge and experience:

• Can-do attitude, high achievement drive and a natural aptitude for sales
• Hard working individual with excellent communication skills
• Self-motivated with the drive and determination to succeed
• Highly adaptable and proactive
• Able to multi task and work well under pressure
• Self-motivated and disciplined
• Eager to learn and develop
• Organised and disciplined
• Able to take constructive criticism and to correct mistakes

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

• To develop, support and execute the new business acquisition strategy of Exponential-e UCC Sales ensuring achievement of all assigned margin, revenue and contract value targets 
• Lead and manage the UCC sales team
• Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators
• Act as an UCC evangelist within the sales floor

Key responsibilities for this job:

• Develop and execute short, medium and long term business plans to exceed targets
• Achieve and exceed margin, contract value, and revenue targets
• Deliver against key performance indicators and objectives
• Lead the team to prospect, qualify, negotiate and close new business deals
• Sales coaching, team management and mentoring
• Build and provide clear leadership to virtual teams in pursuit of major business opportunities
• Work with the sales team to formulate and complete client presentations to an exceptional standard
• Build and maintain a solid and robustly qualified pipeline of sales opportunities within target markets growing to a level of 3x target coverage (net new and overlay)
• Provide support to the Sales teams (direct and channel) on UCC opportunities (SIP Trunking, Voice minutes, Hosted PBX, Unified communications, video conferencing, Collaboration services,etc.)
• Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
• Religiously maintain opportunity pipeline and deal positions on CRM (Salesforce)
• Develop strategy with the Heads of, produce win-plans and support on executing on major deals
• Define target list (existing/cross sell/up sell & new logos) and support engagement of suspects based on clearly defined criteria
• Build and maintain a UCC opportunity matrix for existing accounts and drive specific campaigns to target them
• Develop an in-depth knowledge of the factors impacting the business
• Work with the sales team to generate strong relationships with senior executives within customers / partners / prospects
• Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
• Identify and develop opportunities for strategic step-change revenue growth
• Attend, and host at industry events
• Lead responses to tenders, RFI’s, RFPs, and other response formats
• Build and provide clear support to virtual teams in pursuit of major business opportunities
• Understand and be able to articulate deal level P&Ls
• Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions
• Complete monthly reports and other administrative requirements to quality standards and required timeframes

Knowledge and experience required:

• Previous management experience of at least 3 years
• UCC / Voice sales experience of at least 7 years in a similar role
• Extensive experience within UCC / voice / PBX / collaboration services and other services
• Experience in developing business in assigned industry verticals
• Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas
• Able to demonstrate strong commercial understanding and business acumen
• Strong sales skills (prospecting, qualifying, campaign management)
• Detailed understanding of sales process and demonstration of world class sales rigour
• Proven track record of identifying, developing and closing major opportunities
• Proven and consistent track record of target over-achievement
• Excellent networking ability and natural communication style
• Excellent communicator with strong presentation, numeracy and written skills
• Strong problem solving abilities; able to facilitate discussions and outcomes
• Able to travel within designated territory and able to work with the minimum of supervision
• Microsoft Suite (Excel, Word, Email, Access, Power Point)
• Salesforce CRM experience advantageous but not essential
• Degree level education advantageous, but track record of success in aligned career of higher importance

Personal Characteristics:

• High energy, positive, and achievement driven with passion for success
• Committed to taking personal ownership and responsibility
• Confident and empathic individual with ability to build rapport with team, clients and internally to C level
• Customer focused with passion for delivery of excellent service
• Analytical thinker, with structured approach to resolving issues
• Able to work with minimal supervision but also to contribute to team goals
• Committed to ongoing learning and personal development
• Flexible work ethic

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

• To provide technical pre-sales support to the Exponenetial-e sales teams for standard cloud services, managed services and professional services opportunities.
• To effectively manage a personal case queue to enable Exponential-e sales to achieve targets
• Provide subject matter expertise relating to Exponential-e portfolio of cloud products and services, managed services  and professional services capabilities
• A front-line consultant who creates opportunities, solves problems, and establishes working relationships with customers and sales staff. Helping them move to a cloud and services infrastructure that gives them maximum flexibility in cutting edge technology while helping them run faster and more efficiently.
•  To provide technical validation at order stage, ensuring a consistently high standard of solution handover to delivery teams is mantained

Key responsibilities for this job:

• Instrumental in full sales cycle including discovery, opportunity and technical evaluation, pilot support, and opportunity closure and handover processes
• Supporting the Sales Teams with client meetings, technical workshops and presentations 
• Leading the gathering of architecture, design, and presentation of solutions to meet customer needs on cloud and virtualisation areas
• Working with sales teams and prospects to devise solutions based on customer requirements
• Creating and delivering customer presentations that promote and differentiate the value of the Exponential-e solution
• Building and delivering compelling customer demonstrations to contribute to sales success
• Scoping Proof of Concept evaluations to demonstrate the Exponential-e ability to meet customer objectives on standard product offerings
• Conducting pre-contract Cloud, Professional, and Managed Services due diligence
• Assist in the full handover of solutions to the delivery teams post contract signature
• Acting as a technical point of contact for prospects, customers, and the sales teams for Cloud products
• Assist in developing customer specific value propositions highlighting benefits and differentiators of Exponential-e vs competition
• Coordinating solutions design with the Sales team, Consulting team, and Technical Sales to ensure accuracy and feasibility
• Developing and maintaining a deep understanding of the Exponential-e product offerings
• Developing and maintaining a strong understanding of competitor solutions
• Assisting with and leading practice development activities, including the development of new services, knowledge management, delivery methodologies and tools
• Assist with the upkeep of product collateral and solutions documentation repository 

Knowledge and experience required:

Professional Experience:

• Experience working as a Pre-Sales Consultant, Solution Consultant, or Solution Architect
• Ability to translate customer requirements into technical designs and solutions
• Commercially astute and confident within a customer facing role, giving presentations, writing proposals, and holding conference calls
• Able to work with and manage delivery partners in diverse project teams

Technical Skills:

• Practical experience of working with virtualisation technologies
• Server backup technologies 
• Cloud service development and architecture
• Storage – knowledge of storage and how it pertains to cloud infrastructure
• Networking pertaining to cloud infrastructure
• General ICT Knowledge of server infrastructure

Desirable knowledge and experience:

• VDI – VMware Horizon View and XenDesktop
• Microsoft server technologies
• Application High Availability modeling and design 
• Third party cloud solutions – Azure, Office 365, AWS
• Virtualisation technologies – Hyper-V, VMware
• Storage solutions
• Experience with migrations to cloud
• Experience with IT transformations and outsourcing

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

Provide “pre-sales” Solutions support internally and externally to sales working on UCC projects..

Key responsibilities for this job:

• To engage with Sales from the early stage of the pre-sales cycle.
• To attend customer meetings with Sales.
• Technically qualify new opportunities and provide input for commercial qualification.
• The ability to design and develop innovative and competitive solutions based on customer requirements, working individually or leading a wider virtual team for the qualified opportunity.
• Answer internal solutions design queries from Sales.
• Work closely with Sales and Bid Management, owning the UCC subject area of tender responses
• Close working relationship with engineering in order to validate proposed designs and solutions.
• To answer any general pre-sales queries for purposes of budgetary pricing.
• Work as a team player to assist in the smooth running of the UCC team.
 

Knowledge and experience required:

• Someone with a passion for working in the Unified Communications field.
• Preferably demonstrate 2 or more years of Pre-Sales experience in Voice/UCC services.
• Significant IT & Telecoms experience and ability to talk confidently about technical solutions.
• Experience in planning and delivering customer facing presentations, particularly to C level
• Proven technical design skills.
• Experience in some or all of the following:
  • SIP
  • Hosted Voice (especially Broadsoft)
  • Unified Communications
  • Multi- channel contact centres
  • video conferencing
  • virtual meeting rooms
  • collaboration platforms
  • skype for business/Teams (MS qualifications/ experience desirable). 
• Knowledge of VPLS, MPLS, IP Networking, Routing Protocols LAN (wired and wireless) environments.
• Previous hands on technical experience is desirable..
• Strong customer service focus.
• Strong commercial acumen
• Excellent verbal and written communication skills
• Flexible approach to work with the ability to work effectively under pressure.
• Ability to work in a team with little supervision using own initiative.
• Responsible and willing to take ownership.
• Positive and professional attitude.

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

The role of the Client Service Delivery Manager (SDM) will focus on successfully establishing and maintaining operational relationships with the allocated Client to ensure end-to-end services support and enable current and future business needs.

Key responsibilities for this job:

• Ensuring that implementations and ongoing services are delivered on time and meet client requirements by maintaining tight control over the project schedule, risks, scope of work and budget
• Building and maintaining strong client relationships, and participates in client meetings regarding performance to ensure client satisfaction
• Ensuring that Services are delivered in a manner that achieves the service level agreements;
• Financial analysis and reporting
• Efficiency and process improvement recommendations internally and externally;
• Building and maintaining strong client relationships, and participates in client meetings regarding performance to ensure client satisfaction
• Managing the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded
• Developing strategic relationships with the client, building trust and profile within the Client’s team
• Service review management, planning, preparation, reporting, CSAT management, risk management, major escalation and resolution ownership and reporting
• Identifying upsell and retention opportunities and managing them through to completion with Sales teams. Managing all associated change management and change control processes within a multi-faceted, highly complex contract framework

Knowledge and experience required:

• Ensuring that implementations and ongoing services are delivered on time and meet client requirements by maintaining tight control over the project schedule, risks, scope of work and budget
• Building and maintaining strong client relationships, and participates in client meetings regarding performance to ensure client satisfaction
• Ensuring that Services are delivered in a manner that achieves the service level agreements;
• Financial analysis and reporting
• Efficiency and process improvement recommendations internally and externally;
• Building and maintaining strong client relationships, and participates in client meetings regarding performance to ensure client satisfaction
• Managing the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded
• Developing strategic relationships with the client, building trust and profile within the Client’s team
• Service review management, planning, preparation, reporting, CSAT management, risk management, major escalation and resolution ownership and reporting
• Identifying upsell and retention opportunities and managing them through to completion with Sales teams. Managing all associated change management and change control processes within a multi-faceted, highly complex contract framework

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays:25 days plus Public Holidays

Overall purpose of the job:

Follow processes to ensure the smooth provisioning of Exponential-e products and services

Key responsibilities for this job:

• Placing of sales orders with suppliers
• Communicating precise and accurate information to customers regarding sales orders
• Updating internal databases as required - being the focal administrator for the provisioning CRM system and continuosly updating information in the database.
• Liaising with different areas in the business as well as external suppliers and customers
• General day-to-day provisioning duties
• Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member

Knowledge and experience required:

•  Experience working within an administration or coordination based role within a corporate environment
• Ability to interpret large volumes of data, and place orders with a high level of accuracy
• Candidates should be numerate, literate, have good IT Skills along with an organised and methodical approach to work
• Well organised and self motivated team player
• Effective communication skills and an excellent telephone manner
• A strong attention to detail and a task finisher
• Experience working for an ISP or telecommunications provider would be preferable but not essential

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

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Type of role: full time permanent

Location: London

Hours: 4 day 07:30 – 19:30, 4 days off, 4 days 19:30 – 07:30, 4 days off

Holidays: 25 days

Overall purpose of the job:

Provide 1st Line helpdesk and remote desktop support to Exponential-e customers

Primarily responsible for managing and owning support tickets and driving customer issues through to resolution

Key responsibilities for this job:

• Respond to support calls as assigned within Service Level Agreements; ensuring calls are quickly and accurately logged, closed and analysed to prevent future occurrences, and that call resolution priorities are met
• Escalate problem calls within the Cloud team to meet Service Level Agreements and ensure maximum level of customer satisfaction
• Troubleshooting customer technical faults and working with external vendors and service providers to achieve fault resolution
• Work as a team to deliver timely resolution to customer requests from telephone and email
• Maintain an understanding of the internal escalation process
• Jeopardy management to reduce escalation and SLA breaches
• Maintain professional working relationships with customers, suppliers and work colleagues

Knowledge and experience required:

Professional Experience :

• Experience in providing technical 1st line support
• Previous experience in a busy customer facing helpdesk role
• Ability to provide a customer focused service to committed Service levels
• Ability to work under own initiative, manage own time and work to deadlines
• Strong interpersonal and communication skills, particularly customer facing techniques and listening abilities

Technical Skills:

• Experience in managing/troubleshooting Windows Servers
• Knowledge of Networking (DNS, DHCP)

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

The Technical Architect will be responsible for designing, developing and refining new products and solutions. The individual will provide technical leadership for development projects and will schedule, coordinate and manage any projects being actively worked upon. The Technical Architect will assist in the transfer of newly developed products from R&D to production. They will determine, outline and interpret tests to verify product integrity in the design phase.

Key responsibilities for this job:

• Provide technical support for the development, implementation and administration of new products
• Perform project management activities in regards to development of new products
• Ensure the timely and accurate delivery of technology products and services
• Interface with multiple areas of technology and multiple departments to support in implementation of new solutions and products
• Recommend and influence operational elements of supporting new products and services
• Create technical documentation for new products and services
• Aid in the implementation of new processes and procedures to support newly released products and solutions
• Provide formal internal training to educate all departments on new products and services
• Act as a technical mentor to engineers
• Liaise with vendors and suppliers in relation to the testing and development of new technologies
• Work on new projects requiring research and development to aid in forming strategic plans for future products and roadmaps
• Testing of new hardware and software technology
• Assume a technical leadership role on a cross-functional team through all stages of product development
• Help manage internal and external expectations for delivery of new services and products
• Provide technical assistance and support to the pre-sales department

Knowledge and experience required:

• Strong knowledge in engineering including fundamental networking principals
• Excellent experience with software development and automation utilising Python and C#
• Hands-on experience in lab instrumentation and ability to set up test benches and run experiments quickly
• Advanced hands-on knowledge of routers, switches, firewalls, experience and good knowledge of MPLS protocols and operation
• Experience in the delivery of complex project-based work
• Experience in planning and designing overall solutions
• Ability to work to a project management methodology interfacing across multiple departments
• Advanced IP Addressing and Subnetting knowledge – IPV4 & IPV6 (advantageous)
• Advanced skill in understanding and configuring of switching technologies – MPLS, Spanning Tree Protocol, VLANs, Dot1q, QinQ
• A good broad knowledge of all network principles
• Good customer facing skills – internal and external

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

• Type of role: full time permanent
• Location: London
• Hours: 24/7 shift pattern - 4 days on, 4 days off; the 4 days on consist of 2 dayshifts 7am to 7pm followed by 2 nightshifts 7pm to 7am
• Holidays: 23 days

Overall purpose of the job:

Day to day running of the Service Desk providing client support with a focus on providing a high level of customer service.

Key responsibilities for this job:

• First line support handling customer enquiries and support issues using our ticketing system
• Proactive network monitoring of alarms and traps for our customers via our monitoring tools
• Troubleshooting DSL circuit faults and working with carriers to achieve fault resolution
• Driving fault resolution to ensure SLA's are not breached
• Escalation of faults/outages in accordance with Exponential-e procedures
• Taking immediate corrective action to restore services  
• Maintain professional working relationships with customers, suppliers and work colleagues
• creating incident reports/notifcations for customer distribution

Knowledge and experience required:

• Passion for working within the networking field and eager to learn and progress
• Strong customer service focus
• Experience working withing a customer focused role
• Good general networking technical skills - TCP/IP, DNS
• Excellent verbal and written communication skills with professional phone manner
• flexible approach to work with the ability to work effectivelt under pressure
• Ability to work in a team with little supervision   using own initiative
• RResponsible nd willing to take ownership
• Positive and professional attitude 

Desirable knowledge and experience:

• Cisco/juniper certification
• Experience working with a manage service provider
• Programming language experience 

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

Follow processes to ensure the smooth provisioning of Exponential-e products and services

Key responsibilities for this job:

• Solely responsible for the management of the stock room to include stock forecasting and rotation
• Monitor in-house inventory movement and complete inventory transfer forms for bookkeeping purposes
• Prepare purchase orders and send copies to suppliers and to departments originating requests. The placing of orders with suppliers
• Determine if inventory quantities are sufficient for needs, ordering more hardware when necessary. Maintaining the relationship with customers and suppliers by giving regular updates and information
• Perform buying duties when necessary
• Distributing incoming stock to internal teams
• Dispatch equipment to customers sites via DHL
• Contact suppliers in order to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems
• Review requisition orders in order to verify accuracy, terminology, and specifications
• Prepare, maintain, and review purchasing files, reports and price lists
• Compare prices, specifications, and delivery dates in order to determine the best bid among potential suppliers.
• Track the status of requisitions, contracts, and orders
• Calculate costs of orders, and charge or forward invoices to appropriate accounts.
• Check shipments when they arrive to ensure that orders have been filled correctly and that goods meet specifications
• Compare suppliers' bills with bids and purchase orders in order to verify accuracy.
• Approve bills for payment
• Locate suppliers, using sources such as catalogs and the internet, and interview them to gather information about products to be ordered
• Maintain knowledge of all organizational and governmental rules affecting purchases, and provide information about these rules to organization staff members and to vendors
• Monitor contractor performance, recommending contract modifications when necessary. Liaising with different areas in the business as well as external suppliers and customers

Knowledge and experience required:

• Previous stock room management experience
• Excellent verbal and written communication skills
• Strong customer service focus
• Sharing responsibilities and ability to work as part of a team
• The successful candidate will be proactive, bright and helpful

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

Type of role: full time permanent

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days plus Public Holidays

Overall purpose of the job:

The Credit Controller’s role is to reduce debtor days and work with your own ledger but also working as part of a team.

Key responsibilities for this job:

• Maintaining accurate ledger accounts for customers.
• Allocating receipts including cheques and BACS payments.
• Daily bank reconciliation
• Deal efficiently with any Customer queries regarding their accounts.
• All queries should be logged with the dispute Credit Controller and tracked and escalated, if necessary, until the issue has been successfully resolved.
• develop, manage and enhance interdepartmental relationships
• Weekly banking
• Recommend suspension proceedings where collection has failed
• Maintain debtor days at pre-defined level
• Periodic letter and statement run
• Achieving individual an Team KPI's 
• Any other duties considered appropriate for the role
• Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member

Knowledge and experience required:

• Preferred 2-3 years' experience in a similar role
• Strong excel skills
• Negotiation skills
• Must be PC literate and able to use standard software packages particularly Excel
• Strong customer services focus
• Responsible and willing to take ownership of work
• Experience working for an ISP or communications provider would be preferable but not essential.
• Sharing responsibilities and strong team working capability
• Good communication skills are essential and must be able to work on own initiative.
• Must be able to adapt to the use of non-standard systems, standalone databases and bespoke packages.

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days plus Public Holidays

Overall purpose of the job:

The Accounts Payable Specialist’s role is to support the Accounts Payable Supervisor in the day to day running of the accounts department. This role will be ideal for a candidate looking to gain experience within a thriving Purchase Ledger Team.

Key responsibilities for this job:

• Processing a high volume of bought ledger invoices
• Taking ownership of supplier accounts and managing the invoices on a monthly basis
• Dealing with supplier queries, regular supplier statement reconciliations to ensure that the ledgers are kept up to date.
• Generating payments to suppliers
• Processing Purchase Orders through the sage system
• Checking and processing of employee expenses on a monthly basis.
• Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member

Knowledge and experience required:

• Previous experience working within a finance or accounts department
• Intermediate Excel skills
• Candidates should be numerate, literate, have good IT skills
• Organised and methodical approach to work
• Responsible and willing to take ownership of work
• Sharing responsibilities and strong team working capability
• Good communication skills and the ability to work on own initiative are essential
• A strong attention to detail and a task finisher

Desirable knowledge and experience:

• Experience working in Accounts Payable
• Previous experience working as a Accounts Receivable Clerk or Billing Administrator
• Experience working for a Telecommunications of Managed Service Provider
• Experience in using finance systems, preferably Sage 200

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."