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Shape your future with Exponential-e
26 January 2020
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Careers at Exponential-e :
Our passion for technology is only matched by our passion for our people. Working at Exponential-e means coming into a dynamic environment where motivated employees have the opportunity to become experts in their field, thought leaders and game changers of the future. In all areas of our business we strive to build teams that: continually seek meaningful results through innovation, are customer-focused and thrive on working in a fast-paced and friendly environment.
People:
Our people are what makes the company what it is today. This year’s employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work here at Exponential-e. We're a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.
Mission Statement
"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers - Cloud Sales Specialist
Type of role: full time permanent
Location: London
Hours: Monday-Friday 09:00-17:30
Holidays: 25 days
Overall purpose of the job:
- To develop, support and execute the new business acquisition strategy of Exponential-e Cloud Sales ensuring achievement of all assigned margin, revenue and contract value targets
- Sales role focused on driving new business growth in Cloud solutions. It’s an overlay position enhancing the sales teams with a higher level of knowledge & expertise
- Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators
- Act as an Cloud evangelist within the sales floor
Key responsibilities for this job:
- Achieve and exceed margin, contract value, and revenue targets
- Deliver against key performance indicators and objectives
- Develop and execute short, medium and long term business plans to exceed targets
- Provide support to the Sales teams (direct and channel) on Cloud opportunities (Cloud Computing, Cloud Transformations, Public/Private/Hybrid Cloud builds, IaaS, Server Replication, Online Backup, Cloud Storage, Managed IT Services, Professional Services).
- Build and maintain a solid and robustly qualified pipeline of sales opportunities within target markets growing to a level of 3x target coverage (net new and overlay)
- Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
- Religiously maintain opportunity pipeline and deal positions on CRM (Salesforce)
- Develop strategy with the Heads of, produce win-plans and support on executing on major deals
- Define target list (existing/cross sell/up sell & new logos) and support engagement of suspects based on clearly defined criteria
- Build and maintain a Cloud opportunity matrix for existing accounts and drive specific campaigns to target them
- Develop an in-depth knowledge of the factors impacting the business
- Work with the sales team to generate strong relationships with senior executives within customers / partners / prospects
- Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
- Identify and develop opportunities for strategic step-change revenue growth
- Support responses to tenders, RFI’s, RFPs, and other response formats
- Build and provide clear support to virtual teams in pursuit of major business opportunities
- Understand and be able to articulate deal level P&Ls
- Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions
- Complete monthly reports and other administrative requirements to quality standards and required timeframes
Knowledge and experience required:
- Previous Cloud Sales experience of at least 3 years in a similar role
- Extensive experience within the Cloud, Managed IT services
- Experience in developing business in assigned industry verticals
- Understanding of Cloud adoption strategies and Cloud Readiness Assessments.
- Experience in Public Cloud Services such as Azure & Amazon
- Knowledge of Hybrid Cloud Principles and Architectures
- Sound understanding of Backup, Disaster Recovery & Virtualisation
- Strong understanding of technology application in the Hosting, Managed Services and Cloud arenas
- Able to demonstrate strong commercial understanding and business acumen
- Strong sales skills (prospecting, qualifying, campaign management)
- Detailed understanding of sales process and demonstration of world class sales rigour
- Proven track record of identifying, developing and closing major opportunities
- Proven and consistent track record of target over-achievement
- Excellent networking ability and natural communication style
- Excellent communicator with strong presentation, numeracy and written skills
- Strong problem solving abilities; able to facilitate discussions and outcomes
- Able to travel within designated territory and able to work with the minimum of supervision
- Microsoft Suite (Excel, Word, Email, Access, Power Point)
- Salesforce CRM experience advantageous but not essential
- Degree level education advantageous, but track record of success in aligned career of higher importance
Desirable knowledge and experience:
- High energy, positive, and achievement driven with passion for success
- Committed to taking personal ownership and responsibility
- Confident and empathic individual with ability to build rapport with team, clients and internally to C level
- Customer focused with passion for delivery of excellent service
- Analytical thinker, with structured approach to resolving issues
- Able to work with minimal supervision but also to contribute to team goals
- Committed to ongoing learning and personal development
- Flexible work ethic
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers | Privacy Policy - 3rd Line Service Desk Network Specialist 24/7
- Type of role: full time permanent
- Location: London
- Hours: Shift pattern 4 days on 4 days off. The 4 days consist of two dayshifts 7am to 7pm (24hr rest), followed by two nightshifts 7pm to 7am.
- Holidays: 23 days
Overall purpose of the job:
To manage and own support tickets in relation to existing customer services
To work closely with the 2nd Line Service Desk team and the Solution Delivery team to assist in supporting customers and configuration tasks
Key responsibilities for this job:
- Regular communication verbally and written with existing customers
- Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk
- Take ownership and effectively manage support tickets for incidents, change and service requests
- Documentation of customer solutions – OSS System, Visio documentation, technical summary write up
- Customer service simulation testing
- Provide support and mentoring to 2nd Line engineers
- Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects
Knowledge and experience required:
- In depth knowledge and troubleshooting of networking principles equivalent to CCNP R&S or JNCIP-ENT level
- Ability to troubleshoot and sectionalise faults to identify root cause and resolution
- Advanced knowledge of layer 2 and 3 protocols including QinQ, BGP, OSPF, VRRP
- Significant experience using one of the following firewalls: Fortigate, Palo Alto, Cisco ASA. This should include experience of configuring and troubleshooting access lists, NAT, IPSec and SSL VPNs.
- Experience with using networking tools such as Wireshark
Desirable experience:
- Juniper routers and/or switches
- Alcatel/Nokia routers and/or switches
- Fortigate firewalls
- Palo Alto firewalls
- Wireless solutions e.g. Meraki, HP Aruba
- HP Aruba and Cisco LAN Products
Mission Statement
"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers - Channel Partner Manager
Type of role: full time permanent
Hours: Monday – Friday 9:00 – 17:30
Holidays: 25 days plus Public Holidays
Overall purpose of the job:
To develop channel accounts to increase revenues in line with set targets. The objective is underpinned by the need to provide partners with significant commercial advantage.
Key responsibilities for this job:
- Build lasting relationships with partners and increase spend with Exponential-e
- Plan sales strategies and work closely with marketing to raise awareness of Exponential-e and build a strong pipeline
- Ensure that targets are achieved
- Competently and knowledgably advise partners on network solutions and services that best fulfil their customer requirements, undergoing full assessments and analysis of client needs
- Align Exponential-e portfolio within partner services and ensure partners sales teams are aware of positioning and benefits
- Negotiate pricing with partners to achieve sales in line with Exponential-e's pricing policies and client requirements
- Conducting face to face channel meetings with partners and their clients
- Managing internal resource and interfacing with internal departments
- To achieve personal/career advancement goals in line with Exponential-e’s personal development programme
Other duties the Channel Partner Manager will be required to undertake as may be assigned by Sales Manager:
- Accurate forecasting of anticipated sales is required, along with regular activity reporting
- Participation in planning and preparing marketing campaigns along with your own targeted campaigns
- Attending networking events
- Activities outside of normal work hours may also be required
Knowledge and experience required:
- Consistent channel sales record within the telecoms, ISP, carrier or systems integrator space
- Knowledge of data connectivity, WAN and Internet network technologies
- Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
- Must be driven, self-motivated and disciplined
- Articulate and polished with a professional approach to sales
- Eager to learn and develop
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now Vacancies | Careers | Privacy Policy - University Work Placement - 1st Line Network Technician (NOC)
- Type of role: full time permanent
- Location: London
- Hours:Two weeks Monday - Friday 08:00am - 16:30pm Two weeks: 11:00am - 19:30pm
- Holidays: 25 days
Networking University Placement - 11-12 Months
Overall purpose of the job:
Day to day running of the Service Desk providing client support with a focus on providing a high level of customer service.
Key responsibilities for this job:
- First line support handling customer enquiries and support issues using our ticketing system
- Proactive network monitoring of alarms and traps for our customers via our monitoring tools
- Troubleshooting DSL circuit faults and working with carriers to achieve fault resolution
- Driving fault resolution to ensure SLA's are not breached
- Escalation of faults/outages in accordance with Exponential-e procedures
- Taking immediate corrective action to restore services
- Maintain professional working relationships with customers, suppliers and work colleagues
- Creating incident reports/notifications for customer distribution
what we are looking for:
- Someone with a passion for working in the networking field who is eager to learn and progress
- Strong customer service focus
- Excellent verbal and written communication skills with a professional phone manner
- Flexible approach to work with the ability to work effectively under pressure
- Ability to work in a team with little supervision using own initiative
- Responsible and willing to take ownership
- Positive and professional attitude
Mission Statement
"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers - University Work Placement - Junior Solutions Consultant (Network Design)
Type of role:Full Time Temporary
Location: London
Hours: Monday-Friday 09:00-17:30
Holidays: 25 days
University Work Placement (11-12 months)
This is an exciting opportunity to join a rapidly growing organisation that takes PRIDE in our culture and one team spirit. This role is an 11 month placement as part of a Sandwich University Degree. We pride ourselves on giving you a real insight into the real working world.
You will work alongside experienced professional’s playing a critical part in our business success. It will be a learning curve and you will be challenged; but in return for your efforts we will develop, train and inspire you.
You will leave your placement having had a real taste of the industry raising your commercial awareness and interpersonal skills. The industrial placement scheme will provide you with outstanding technical experience in a business that is considered a technical leader in its field.
Overall purpose of the job:
- Provide solution design support to Pre Sales Solution Consultants on complex customer solutions
- Work as a team player to assist in the smooth running of the Pre Sales Solutions department
- Closely interact with the engineering department during the design stage of new solutions
Key responsibilities for this job:
- Work alongside the Pre Sales Solution Consultants and with end customers to complete the solutions design documentation
- Work closely with Pre Sales Solution Consultants to help respond to tenders
- Answer internal solutions design queries from Sales Account Managers
- Participate in conference calls with customers when required
- Design of technical solutions based on customer requirements
- Keeping track of support requests from the pre-sales ticketing system
- Forming close working relationships with the engineering department in order to validate proposed designs and solutions
Knowledge and experience required:
- Strong customer service focus
- Excellent verbal and written communication skills with a professional phone manner
- Flexible approach to work with the ability to work effectively under pressure
- Ability to work in a team with little supervision using own initiative
- Responsible and willing to take ownership
- Positive and professional attitude
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. Sustaining a World-class company..."
Apply Now | Vacancies | Careers - Senior Consulting Solutions Engineer
- Type of role: full time permanent
- Location: London
- Hours: Monday-Friday 09:00-17:30
- Holidays: 25 days
Overall purpose of the job:
- Be a point of escalation for technical issues
- Implementation of customer projects/solutions
- Establishing a very close working relationship with customers in order to achieve the objectives of the solution and to ensure the successful delivery of the project objectives/goals
- Advise customers on any new technology and its integration with the solution
- Liaising with both external and internal customers, communicating with different teams from procurement, provisioning, project management, pre-sales, support and others to ensure that not only solution requirements are fulfilled, but that existing business processes are reviewed regularly and improved.
Key responsibilities for this job:
- Escalation point for technical issues
- Reporting of defined metrics and KPI’s
- On-going review of existing processes and definition of improvement plans.
- Close working with the Pre-sales department to review and agree on the appropriate solution design and ensure Exponential-e can deliver the technical requirements on the current or planned network
- Close working with the provisioning department to ensure solutions are simple to implemented and the relevant skills are deployed across the team
- Attend customer facing meetings in a technical capacity
- Technical Project Management for customer solutions including:-
- Visio Designs
- Working to help the customer meet their project timescales
- Working with the customer to ensure a smooth migration
- Communicating precise and accurate information to customers and partners
- Aid in the development of peers through knowledge transfer
- Research and Testing of new products
Knowledge and experience required:
- Demonstrates a proactive and determined approach with the ability to deliver
- Offers a dedicated, motivational and flexible can-do approach
- Experience in working in a Service Provider environment,
- Experience of delivering large or complex projects/transformation projects
- Knowledge of VPLS, MPLS, IP Networking, Routing Protocols, BGP, VRRP, IGRP
- Knowledge of SDN and SD-WAN technology and solutions
- Ability to manage customer expectations effectively
- Advanced firewall knowledge and experience (Palo Alto, Fortigate)
- A good knowledge of all layers of the OSI model
- Experience in a multi-vendor environment: ADVA, Cisco, Juniper, Alcatel, Fortinet, etc.
- Understanding of access technologies (E1, fibre, xDSL)
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers | Privacy Policy - Copywriter
- Type of role: full time permanent
- Location: London
- Hours: Monday-Friday 09:00-17:30
- Holidays: 25 days
Overall purpose of the job:
The Copywriter is responsible for the majority of written content produced by the Marketing team. You’ll need to be able to tell compelling brand and customer stories via multiple formats and for multiple channels, while keeping SEO best practices in mind. You’ll also need to ensure content relevant to buying-cycle stages is being regularly created and kept up-to-date.
Key responsibilities for this job:
- Editorial governance of brand voice, style and tone
- Produce and manage content production schedule in alignment with marketing campaigns
- Write and produce compelling content for multiple channels for lead generation campaigns, brand awareness and employee communications
- Work closely with Senior Marketing and Design stakeholders to ensure content is optimised for SEO and supports the digital strategy to increase traffic and engagement in order to generate leads
- Work with multiple stakeholders from across the business to produce content including website pages, whitepapers, brochures, case studies, videos, infographics and the monthly internal newsletter
- Work closely with Marketing and Design team to produce content that is tailored to our core audiences and meets marketing objectives
Knowledge and experience required:
- 4+years’ experience from a B2B technology background
- Demonstrable expertise in taking complex technical solutions and turning into compelling stories
- Knowledge of SEO best practices for web copy
- Experience in leading content marketing in B2B – from editorial to production
- Experience in creating style guides and maintaining brand tone of voice
- Excellent written English skills, with a creative flair and a passion for writing
- Measuring, tracking, and editing content based on performance
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers | Privacy Policy - Product Marketing Manager
- Type of role: full time permanent
- Location: London
- Hours: Monday-Friday 09:00-17:30
- Holidays: 25 days
Overall purpose of the job:
To manage the Exponential-e overall go to market strategies and propositions for our product portfolio & service areas – Networking, Cloud, Cyber Security and Unified Communications.
Work with Product Management and Senior Management to generate compelling and convincing propositions that enhance the overall Exponential-e offering and to evangelise Exponential-e as a world class Managed Service Provider.
Key responsibilities for this job:
- Go To Market strategies:
- Conceive and develop innovative go to market strategies that drive demand, create awareness and deliver revenues.
- Product positioning :
- Develop product positioning and messaging that differentiates our products in the market place and aligns with our corporate strategies
- Support with the creation of product-related content for the corporate website
- Maintain the product positioning on an on-going basis, advising on augmentation required to remain as a market leader in any product
- Sales enablement:
- Communicate the value proposition of the products to the sales team
- Develop the sales tools that support the sales teams to position and sell the products, including battle cards and datasheets, and support the creation of brochures
- Product launch:
- Work with Product Management and Senior Management to plan the launch of new products and releases, and manage the cross-functional implementation of the plan from a marketing perspective
- End to end responsibility for the on-going product awareness
- Market intelligence:
- Be the expert on the relevant market segment each product will be designed for, how the need to buy will be identified
- Define the relevant buying criteria and prospect personas
- Be the expert on the competition and how to sell against them
Knowledge and experience required:
- 4+ years’ experience working in Product Marketing within the IT industry, ideally in Telecoms, Cloud or Cyber Security
- Ability to grasp and translate technical capabilities into benefits is crucial
- Demonstrable experience creating and delivering go to market strategies
- Good understanding of market challenges and purchasing drivers
- Good written, oral communications and presentation skills
- Diligent with excellent commercial acumen and numerate
- Strong team player with the ability to work with multiple stakeholders
- Good analytical skills with the capability of doing in-depth analysis, to provide insights to customer trends, market needs and identification of market gaps
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers | Privacy Policy - Project Manager - Maternity Cover
Type of role:full time ( 12 month FTC )
Location: London
Hours: Monday-Friday 09:00-17:30
Holidays: 25 days
Overall purpose of the job:
To take ownership of customer facing projects within the company and to deliver those projects within a controlled environment whilst metting mutual customer and Exponential-e pre-defined objectives using recognised processes and methodolgies.
Key responsibilities for this job:
- Keeping all Stakeholders up to date with all developments on the Projects using various recognised Project Documents.
- Coordinating all Project Teams to realise set deadlines and milestones.
- Ensuring the Project is at all times on track to fall within agreed tolerances. Notification to the Project Board of any forecasted delivery outside of these parameters and corrective measures to be applied.
- Coordinating and chairing all Project Meetings.
- Attending Project Bid and scoping meetings.
- Presenting Exponential-e Project Management Approach to customers, providers and colleagues.
- Coordinating any required customer training.
- Completing Proposals, at times within short notice.
- Responsibility for the internal system being correctly captured and labelled.
- Updating internal generic Project Documents.
- Managing escalations with all necessary parties and conveying progress to the customer as necessary.
Knowledge and experience required:
- Project Management experience.
- Experience working within a service provider environment delivering Networking/WAN based solutions to customers.
- Excellent customer service skills.
- A methodical and structured approach with the ability to manage and prioritise multiple tasks at any one time.
- Responsible and willing to take ownership of essential tasks.
- Well organised and self-motivated team player.
- Strong leadership abilities.
- Effective communication skills.
- Ability to work within a pressurised and results driven environment.
- Ability to “think outside of the box” as necessary.
Desirable knowledge and experience:
- Experience working for an ISP or telecommunications provider.
- Working technical knowledge within the industry and proven project involvement.
- Any experience delivering voice/unified communications based customer solutions would be advantageous
- Prince 2 practitioner
- Working knowledge of Project document suites including Microsoft Project.
- Agile Project Management (AgilePM) certification.
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now - Senior Core Network Engineer
Type of role: full time permanent
Location: London
Hours: Monday-Friday 09:00-17:30
Holidays: 25 days
Overall purpose of the job:
You will be working as part of the Core Network Operations team who are responsible for all aspects of maintaining the core network and configuring customer solutions. This team sits at level 4 of the engineering hierarchy and is responsible for providing advanced support for the 2nd and 3rd line service desk teams and the network infrastructure used to deliver services to customers. This includes the MPLS, Data Centre and Optical network.
Key responsibilities for this job:
- Work on projects predominately involving maintenance of the existing Infrastructure and introducing any service improvement and automation
- Implementing projects within the deadline.
- Acting as a senior technical escalation point within the Core Network Operations team for both faults and network changes.
- Provide technical support for the development, implementation an administration of new and existing services
- Ensure the timely and accurate delivery of technology products and services
- Interface with multiple areas of technology and multiple departments to support in implementation of new solutions and products
- Act as a technical mentor to other engineers
- Where required you would be expected to work directly with the other teams within the business which include the Service Desk and the Implementation teams.
- Due to the nature of the role you will be expected to fulfil some of your tasks out of hours and to be part of the on-call rota.
Knowledge and experience required:
- Experience with various methods of load balancing
- Strong troubleshooting ability
- Service Provider networks
- MPLS, L3 VPN
- Routing protocols (inc. IS-IS & BGP, OSPF)
- Switching protocols (preferably VRRP, VPLS, Dot1Q, QinQ)
Desirable knowledge and experience:
- Working knowledge of SDN concepts
- EVPN/VXLAN
- Experience with BGP Peering, Transit
- Scripting skills (Python / Bash / similar)
- Nokia 7450 & 7750 switches
- F5 Load Balancers
- Fortigate firewalls
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers - UCC Solutions Consultant
Type of role: full time permanent
Location: London
Hours: Monday-Friday 09:00-17:30
Holidays: 25 days
Overall purpose of the job:
Provide “pre-sales” Solutions support internally and externally to sales working on UCC projects.
Work as a team player to assist in the smooth running of the UCC Solutions department.
Closely interact with the enginnering department during the design stage of new solutions
Key responsibilities for this job:
- To engage with Sales from the early stage of the pre-sales cycle.
- To attend customer meetings with Sales.
- Technically qualify new opportunities and provide input for commercial qualification.
- The ability to design and develop innovative and competitive solutions based on customer requirements, working individually or leading a wider virtual team for the qualified opportunity.
- Answer internal solutions design queries from Sales..
- Work closely with Sales and Bid Management to respond to tenders
- Close working relationship with engineering in order to validate proposed designs and solutions.
- To answer any general pre-sales queries for purposes of budgetary pricing.
- Work as a team player to assist in the smooth running of the UCC team.
Knowledge and experience required:
- Someone with a passion for working in the Unified Communications field.
- Preferably demonstrate 2 or more years of Pre-Sales experience in Voice/UCC/Contact Centre services.
- Capability to talk confidently about technical solutions.
- Excellent attention to detail and analytical ability
- ability to pull together technical design skills
- Experience in giving customer presentations
- Experience of SIP, Hosted Voice, Unified Communications, contact centres, video conferencing, virtual meeting rooms, collaboration platforms, skype for business/Teams
- A clear focus and commitment to customer service
- Strong commercial acumen
- Excellent verbal and written communication skills
- Flexible approach to work with the ability to work effectively under pressure.
- Responsible and willing to take ownership.
- Positive and professional attitude.
- Regional Business Development Manager
Type of role: full time permanent
Hours: Monday – Friday 9:00 – 17:30
Holidays: 25 days plus Public Holidays
Overall purpose of the job:
To support and execute the new business acquisition strategy of Exponential-e ensuring achievement of all assigned margin, revenue and contract value targets. Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators
Key responsibilities for this job:
- To make a significant contribution to the company’s business sales revenue
- To define, develop and own key client relationships and contact strategy.
- Develop and execute short, medium and long term business plans to exceed targets
- Achieve and exceed margin, contract value, and revenue targets
- Deliver against key performance indicators and objectives
- Prospect, qualify, negotiate and close key new business deals
- Build and maintain a solid and robustly qualified pipeline of sales opportunities within assigned industry verticals growing to a level of 3x target coverage.
- Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
- Religiously maintain opportunity pipeline and deal positions on Salesforce
- Develop strategy, produce win-plans and execute on major deals
- Define target list and engage suspects based on clearly defined criteria
- Carry out and record target prospect meetings in line with agreed KPIs
- Develop an in-depth knowledge of the factors impacting the technology market, adoption and trends for assigned verticals
- Generate strong relationships with senior executives within customer and prospect base
- Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
- Identify and develop opportunities for strategic step-change revenue growth
- Produce quotations and lead Exponential-e responses to tenders, RFI’s, RFPs, and other response formats
- Build and provide clear leadership to virtual teams in pursuit of major business opportunities
- Collect and understand target client requirements, building commercial propositions based on Capex , Opex and other commercial needs to gain competitive advantage
- Understand and be able to articulate deal level P&Ls
- Attend, present and host at industry events
- Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions particularly: WAN (MPLS, Point to Point), Hosting and Cloud, Managed IT services; Hosted Voice and Unified Comms.
- Build and leverage an understanding of competition and their propositions to Exponential-e advantage
- Formulate and complete client presentations to an exceptional standard
- Complete monthly reports and other administrative requirements to quality standards and required timeframes.
Primary Product focus areas:
- WAN Portfolio: VPLS, Data Connectivity and Wireless
- LAN Portfolio
- Unified Communications portfolio
- Voice portfolio: Hosted and traditional voice offerings
- Managed IT Services and Equipment Sales
Knowledge and experience required:
- Extensive experience within the Telecoms, Hosting, UC, and Vendor environment
- Experience in developing business in assigned industry verticals
- Experience selling managed IT services – Including Unified Communications, SAS and Cloud solutions
- Consultative sales person who can identify and sell against key business drivers
- Highly skilled and experienced negotiator who is able to quickly build relationships with senior, key influential decision makers
- An innovative approach and an expert grasp of technology and technical solution which will drive business value.
- Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas
- Able to demonstrate strong commercial understanding and business acumen
- Strong sales skills (prospecting, qualifying, campaign management)
- Detailed understanding of sales process and demonstration of world class sales rigour
- Proven track record of identifying, developing and closing major opportunities
- Proven and consistent track record of target over-achievement
- Excellent networking ability and natural communication style
- Excellent communicator with strong presentation, numeracy and written skills
- Strong problem solving abilities; able to facilitate discussions and outcomes
- Able to travel within designated territory and able to work with the minimum of supervision
- Microsoft XP (Excel, Word, Email, Access, Power Point)
- Salesforce experience advantageous but not essential
- Degree level education advantageous, but track record of success in aligned career of higher importance.
- 2nd Line SOC Analyst
Type of role: full time permanent
Location: London
Hours: 2 days on (7am – 7pm), 2 nights on (7pm – 7am), 4 days off
Holidays: 23 days
Overall purpose of the job:
- Provide threat/vulnerability analysis and security logs for a large number of security devices. Incident Response support when your analysis confirms a threat.
- Analyze and respond to undisclosed hardware and software vulnerabilities. Investigate, document and report on security issues and emerging trends. You will act as the ‘security advisors’ for any organisation, coordinating with Intel analysts and other teams as needed.
Key responsibilities for this job:
- Monitoring and responding to cyber security threats as well as investigating alerts and issues
- General day to day maintenance of the SIEM technology stack, including refinement of rules, alerts and reports arising from both traditional SIEM and Next Gen User Behaviour Analytics (UBA) tools
- Work with the Engineer Security team to support the continuous improvement of CSOC operational tasks.
- Ensure the analytical approach applied by L1 Security Analysts is thorough, considered and comprehensive
- Working on a 24/7 shift rotation
- Review, investigate and promote capabilities and tooling that support security analysis and investigation
- Strong analytical skills in threat, vulnerability, and intrusion detection analysis
- Experience with SIEM and/or log aggregation technologies; AlienVault preferred
- Strong knowledge of network infrastructure, including routers, switches and firewalls
- Highly disciplined and motivated, able to work independently, under direction, or as a member of the Exponential-e Security Team
- Excellent verbal and written communication skills
- Strong technical knowledge of mainstream operating systems and a wide range of security technologies from network sensors to endpoint protection suite
Knowledge and experience required:
- Previous experience in responding and analysing to cyber security threats
- Previous experience in investigating and seeking potential security issues
- Exposure to SIEM tools (preferable Alienvault Appliance)
- Knowledge of Linux and Windows operating systems
- CompTIA +
- TCP/IP
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers | Privacy Policy - 2nd Line Managed Services Engineer
Type of role: full time permanent
Location: London
Hours: week 1 8:00 - 16:30, week 2 9:00 - 17:30, week 3 10:30 - 19:00
Holidays: 25 days
Overall purpose of the job:
- Provide 1st and 2nd Line helpdesk and remote desktop support to Exponential-e customers
- Primarily responsible for managing and owning support tickets and driving customer issues through to resolution
- To provide remote IT Systems support to Exponential-e customers within the agreed Service Level Agreements
- Maintain close working relationships with a subset of prestigious customers and all internal stakeholders in order to reach objectives, and ensure a seamless delivery of customer requirements
- Manage and own support incidents and changes to drive customer issues through to resolution
- To work collaboratively with 3rd party vendors and other internal teams to bring a resolution within SLAs
- Act as a support function within a specialist team of engineers who are focused on a subset of specific Exponential-e customers
- Participate in an on-call rota as required
Key responsibilities for this job:
- Respond to support calls as assigned within Service Level Agreements; ensuring calls are quickly and accurately logged, closed and analysed to prevent future occurrences, and that call resolution priorities are met
- Escalate problem calls within the Cloud team to meet Service Level Agreements and ensure maximum level of customer satisfaction
- Troubleshooting customer technical faults and working with external vendors and service providers to achieve fault resolution
- Work as a team to deliver timely resolution to customer requests from telephone and email
- Maintain an understanding of the internal escalation process
- Jeopardy management to reduce escalation and SLA breaches
- Maintain professional working relationships with customers, suppliers and work colleagues
Knowledge and experience required:
Professional Experience:
- Experience in providing Technical Support (1st and 2nd Line Support) in an ITIL based environment
- Previous experience in a fast-paced customer facing/MSP helpdesk role
- Ability to provide a customer focused service to committed Service levels
- Ability to work under own initiative, manage own time, and work to deadlines
- Strong interpersonal and communication skills, particularly customer facing techniques and listening abilities
- Proven ability to identify and resolve challenging technical problems
- Sound judgement with demonstrable understanding of when and how to escalate issues
- Ability to work with minimal supervision and manage a heavy workload
- Ability to train and mentor junior team members of the service desk
Technical Skills:
- Experience in managing/troubleshooting Windows Servers
- Knowledge of Networking (DNS, DHCP)
- Experience of supporting, installing and modifying all version of Microsoft Windows server up to Windows 2016 and standard Microsoft applications
- Experience in configuration and maintenance of Active Directory Services, MS Exchange , SQL and Office 365
- Capable of supporting VDI Solutions (Horizon View, Citrix, RDS)
- Working knowledge of VMWare & Hyper -V configuration and support is essential
- Strong understanding of network fundamentals (Security/DHCP/DNS)
- Understanding of Scripting languages (PowerShell/VBScript)
- Understanding and appreciation of ITIL Frameworks
- Hands on experience of administrating and supporting backup solutions such as Veam, BackupExec, Commvault
- Experienced in training and developing junior IT staff
- Applicants will ideally be either MCP, MCSA, MCSE or VCP certified
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers | Privacy Policy - Commercial Assistant Analyst
- Type of role: full time permanent
- Location: London
- Hours: Monday-Friday 09:00-17:30
- Holidays: 25 days
Overall purpose of the job:
- Support the team in the analysis and shaping of large and strategic contracts.
- Assist the Product Managers in product analysis and reporting.
Key responsibilities for this job:
- Manage the queue for Commercial / Contract Support Requests (CCSR), ensuring that requests are allocated, attended and resolved within the established SLAs.
- Distribute and coordinate within the team the tasks involved in a CCSR, ensuring that items are completed within the agreed timescales and escalated when required.
- Manage the communication with the sales team and key stake-holders making sure that everyone is appropriately updated.
- Manage the CCSR database and ensure is kept up to date.
- Identify any requests already available in the CCSR data base and communicate the results back to the relevant team.
- Build the Commercial Contract Analysis as per the relevant templates, extract the main deal KPIs and when appropriate provide initial deal shaping to achieve the business objectives.
- Support Product Managers in product analysis and reporting (i.e. cost modelling, performance analysis, business cases..).
- Update internal databases as required.
- Work closely with the Product Managers, Solutions, Sales and Bid teams to ensure the correct and efficient development of the Commercial / Contract function.
Knowledge and experience required:
- Highly numerate with strong reporting and analytical skills.
- Advanced skills in Excel - ability to analyse, manipulate reports and present results.
- Great attention to detail.
- Good verbal and written communication skills.
- Team player
- Strong customer service focus.
- Flexible approach to work with the ability to work effectively under pressure.
- Positive and professional attitude.
Desirable knowledge and experience:
- Experience in commercial analysis and contracts within the IT / Telecoms area.
- Understanding of the IT / Telecoms market and technologies.
- Experience in writing technical documents.
Mission Statement
"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers - 3rd Line Network Specialist Team Leader
- Type of role: full time permanent
- Location: London
- Hours: Monday-Friday 09:00-17:30
- Holidays: 25 days
Overall purpose of the job:
Act as an escalation point for 3rd line incidents and changes. This may involve either taking ownership directly or overseeing the incident / change and making sure it is being progressed according to SLA’s.
To work closely with the 2nd Line Service Desk team and the Solution Delivery team to assist in supporting customers and configuration tasks
Key responsibilities for this job:
- Act as a mentor providing skills / knowledge transfer and advice where needed to individuals in the team.
- Maintain incident / change queues. Make sure tickets are divided equally amongst the team so no one member is being overloaded with active tickets.
- Conduct regular meetings with individuals within the team. This will consist of performance reviews, updates on new processes and procedures along with other general raised questions.
- To act as a proxy to the role of Senior Technical Specialist in their absence for any issue that may arise. Be part of the training and performance review team that analyses team performance and provides a steer on future training requirements.
- Provide regular feedback to the Senior Technical Specialist on the general wellbeing, health and efficiency of the team. Raise any matters of concern or potential ways to improve current processes.
- Regular communication verbally and written with existing customers
- Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk
- Take ownership and effectively manage support tickets for incidents, change and service requests
- Documentation of customer solutions – OSS System, Visio documentation, technical summary write up
- Customer service simulation testing
- Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects
Technical Environment:
- Routing, Switching and Security
- Juniper SRX and EX series
- Fortigate, Palo Alto, Cisco ASA Firewalls
- Nokia 7x50 series
Knowledge and experience required:
- Previous experience as a Team Lead or a relied upon escalation point.
- Ability to analyse current working practices and provide ideas to improve visibility and efficiencies of incident / change handling and progression.
- In depth knowledge and troubleshooting of networking principles equivalent to CCNP R&S or JNCIP-ENT level
- Ability to troubleshoot and sectionalise faults to identify root cause and resolution
- Advanced knowledge of layer 2 and 3 protocols including QinQ, BGP, OSPF, VRRP
- Significant experience using one of the following firewalls: Fortigate, Palo Alto, Cisco ASA. This should include experience of configuring and troubleshooting access lists, NAT, IPSec and SSL VPNs.
- Experience with using networking tools such as Wireshark
Desirable knowledge and experience:
- Juniper platform configuration experience, SRX and EX series
- Experience with Alcatel SR & ESS
- Experience with IPSec VPN, SSL, NAT, 2FA, Multicast
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers | Privacy Policy - Senior Security Solutions Consultant
- Type of role: full time permanent
- Location: London
- Hours: Monday-Friday 09:00-17:30
- Holidays: 25 days
Overall purpose of the job:
Exponential-e is in the market for a Senior Security Solutions Consultant who can think outside of the box and work on complex projects that encompass all aspects of Digital Security. The candidate would be expected to have knowledge and experience across all market verticals, with a comprehensive awareness of vendors within the Security Digital Arena, providing:
“Pre-Sales” Solutions support internally and externally to account managers working on Security Solution.
Work as a team player to assist in the smooth running of the Solutions department
Closely interact with the engineering department during the design stage of new solutions
Is a subject matter expert in Digital Security
Key responsibilities for this job:
- To allocate work cases within the team
- Provide guidance and coaching across the team
- Technically qualify new opportunities in conjunction with the commercial qualification
- To engage with Sales teams from the early stage of the opportunity cycle
- Attend internal and External Meetings
- Act an SME for Security Services to drive Security innovation across the client base
- Design and develop innovative and competitive security solutions, working individually or leading a virtual team for the qualified opportunity
- Support the Sales Account Manager with the commercials of the opportunity
- Work very closely with the Exponential-e Bid Team and Account Managers to respond to tenders (RFI/RFP)
- To act as a central point of contact and provide technical support within existing accounts
- Create a close working relationship with the engineering department to validate proposed designs and solutions
Knowledge and experience required:
- A Bachelor’s Degree or equivalent experience
- Significant IT / Telecoms experience
- Significant experience in a pre-sales environment with the ability to talk confidently about technical solutions
- Excellent presentation skills – the ability to articulate technical concepts to a non-technical audience
- Demonstrable experience responding to bids and tenders
- Good commercial acumen
- Proven technical design skills and the ability to create design documentation
- Experience in designing secure Internet solutions covering
- Next-Generation Firewalls (Fortinet – Palo Alto)
- End Point Protection
- SOC services that include SIEM and Security Orchestration
- Cloud security and compliance
- Experience in Private & Public Cloud architectures for Security
- Knowledge of Network Architectures SDN and WAN/LAN Technologies
- Knowledge of IPT, Hosted Voice, Unified Comms impact are requirements of Digital Security Services
- Previous hands-on technical experience is desirable
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers | Privacy Policy - 1st Line Network Technician 24/7
- Type of role: full time permanent
- Location: London
- Hours: 2 days on (7am – 7pm), 2 nights on (7pm – 7am), 4 days off
- Holidays: 23 days
Overall purpose of the job:
Day to day running of the Service Desk providing client support with a focus on providing a high level of customer service.
Key responsibilities for this job:
- First line support handling customer enquiries and support issues using our ticketing system
- Proactive network monitoring of alarms and traps for our customers via our monitoring tools
- Troubleshooting circuit faults and working with carriers to achieve fault resolution
- Driving fault resolution to ensure SLA's are not breached
- Escalation of faults/outages in accordance with Exponential-e procedures
- Taking immediate corrective action to restore services
- Maintain professional working relationships with customers, suppliers and work colleagues
- Creating incident reports/notifications for customer distribution
what we are looking for:
- Someone with a passion for working in the networking field who is eager to learn and progress
- Strong customer service focus
- Experience working within a customer focused role
- General networking, TCP/IP principles & DNS knowledge
- Excellent verbal and written communication skills with a professional phone manner
- Flexible approach to work with the ability to work effectively under pressure
- Ability to work in a team with little supervision using own initiative
- Responsible and willing to take ownership
- Positive and professional attitude
Nice to have:
- Cisco /Juniper certification
- Some experience working with a Managed Service Provider
- Some programming language experience
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers | Privacy Policy - Cloud Solutions Consultant
- Type of role: full time permanent
- Location: London
- Hours: Monday-Friday 09:00-17:30
- Holidays: 25 days
Overall purpose of the job:
- To provide technical pre-sales support to the Exponential-e sales teams for standard and bespoke cloud services, managed services and professional service opportunities.
- To support the company in achieving the sales targets through the creation of least cost-compliant and validated solution design aligned to customer and partner requirements
- To undertake and achieve strategic objectives as defined by the Cloud Solutions Manager to ensure the continued evolution, efficiency and productivity of the cloud solutions department.
- To effectively manage a personal case queue to enable Exponential-e sales to achieve targets and maximise cloud pipeline generation
- Provide subject matter expertise relating to the Exponential-e portfolio of cloud products and services, managed services and professional services capabilities
- A front-line consultant who creates opportunities, solves problems, and establishes working relationships with customers and sales staff. Helping them move to a cloud and services infrastructure that gives them maximum flexibility in cutting edge technology while helping them run faster and more efficiently.
- To provide technical validation at order stage, ensuring a consistently high standard of solution handover to delivery teams is maintained
Key responsibilities for this job:
- Instrumental in full sales cycle including discovery, opportunity and technical evaluation, pilot support, opportunity closure and handover processes
- Supporting the Sales Teams with client meetings, technical workshops and presentations
- Promote sales confidence in the Cloud Services portfolio by producing and maintaining relevant collateral and documentation, and through sales education
- Leading the gathering of architecture, design, and presentation of solutions to meet customer requirements in relation to Cloud and IT Services
- Working with sales teams and prospects to devise technical solutions based on customer business requirements
- Creating and delivering customer presentations that promote and differentiate the value of the Exponential-e solution
- Building and delivering compelling customer demonstrations to contribute to sales success
- Scoping Proof of Concept evaluations to demonstrate the Exponential-e ability to meet customer objectives on standard product offerings
- Conducting pre-contract Cloud, Professional, and Managed Services due diligence
- Assist in the full handover of solutions to the delivery teams post contract signature
- Acting as a technical point of contact for prospects, customers, and the sales teams for Cloud and IT Services
- Assist in developing customer specific value propositions highlighting benefits and differentiators of Exponential-e vs competition
- Coordinating solutions design with the Sales team, technical approval board to ensure accuracy and feasibility
- Developing and maintaining a deep understanding of the Exponential-e product and service offerings.
- Developing and maintaining a strong understanding of competitor solutions
- Assisting with and leading practice development activities, including the development of new services, knowledge management, delivery methodologies and tools
- Assist with the upkeep of relevant product collateral, solutions documentation repository
Knowledge and experience required:
- Professional Experience:
- Experience working as a Pre-Sales Consultant, Solution Consultant, or Solution Architect
- Ability to translate customer requirements into technical designs and solutions
- Commercially astute and confident within a customer facing role, giving presentations, writing proposals, and holding conference calls
- Ability to work with and manage delivery partners in diverse project teams
- Ability to clearly articulate the benefits of technical solutions in relation to customer business objectives
Technical Skills:
- Practical experience of working with virtulation technologies
- Knowledge or experience of Microsoft Azure and Microsoft 365
- Server Backup and Disaster Recovery technologies
- Cloud service development and architecture
- Microsoft server technologies, Application High Availability modelling and design
- Storage – strong knowledge of enterprise storage and how it pertains to cloud and IT infrastructure
- Networking pertaining to cloud infrastructure
- General ICT Knowledge of server infrastructure
Desirable knowledge and experience:
- Virtual Desktop Infrastructure – Citrix and VMware technology stacks
- Application High Availability modeling and design
- Amazon Web Services
- Virtualisation technologies –Hyper-V, VMware
- Storage solutions
- Experience with cloud migration
- Experience with IT Transformations, IT Outsourcing and managed services
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers | Privacy Policy - Technical Design Authority
Type of role: full time permanent
Location: London
Hours: Monday-Friday 09:00-17:30
Holidays: 25 days
Overall purpose of the job:
Act as the technical lead, responsible for the architecture, presentation and delivery of large and small IT consulting projects or programmes, relating to cloud and service transformation, primarily with a Microsoft and VMWare focus
Operate with an overall awareness of business solutions, and identify efficiencies to increase commercial profitability
Work with Service Management and Project Management in order to manage continual service improvement and delivery
Key responsibilities for this job:
- Gathering of architecture, design, and presentation of solutions to meet customer requirements
- Ensure deployment and service objectives are met whilst maintaining a high level of prospect/customer satisfaction
- Definition of work packages for the Professional Services or Managed Services teams to deploy.
- Work with Project Management to own project reporting, delivery planning, checkpoint meetings (including conference calls and workshops) and to oversee project implementations.
- Act as technical point of contact for prospects, customers, and the sales teams on Cloud Migration and Transformation projects and Microsoft technologies.
- Provide follow-up support in disseminating technical information to the business on specific applications
- Provide subject matter expertise to both technical solutions and delivery teams
- Support in the development and scoping of new service opportunities
- Produce high and low-level design documentation in preparation of deploying the solution
- Validate pre-sales designs through due-diligence activities to enable final solution validation
- Continuously update your knowledge with regards to key cloud and virtualisation technologies
- Present Exponential-e products and technical proposals to potential customers and design value driven architectures
Knowledge and experience required:
- Extensive consulting skills across Microsoft Cloud and Hybrid Technology, particularly Office 365 and Azure IAAS, including experience of most of the following:
- Exchange Online Hybrid migrations
- OneDrive for Business
- MS Teams
- Skype for Business Online
- EMS
- SharePoint
- Azure IAAS migrations
- ARM template deployments
- Azure Site Recovery
- Strong consulting skills across traditional core infrastructure technology, including most of the following:
- Active Directory, DNS, DHCP, Certificate Services and other core workloads
- VMWare Products
- CITRIX
- Exchange
- ADFS
- SQL (including Always On Clustering)
- SCCM
- RDS
- Hyper-V
- Skype for Business/Lync
- Experience configuring and deploying both Public and Private Cloud solutions, with a focus on migrations.
- Extensive experience implementing and adhering to the ITIL v3 Framework
- Strong organisation and planning skills
- Excellent attention to detail and a strong ability to prioritise efficiently
- Solid understanding of networking, UC & Voice and Data Centre technologies
- Highly adaptable and proactive and able to multi-task and able to work well under pressure
- Efficiently communicate both verbally and in written form
- Able to work with and manage delivery partners in diverse project teams
Desirable knowledge and experience:
- Relevant, high-level accreditations with Microsoft and VMWare
- Experience designing, implementing and supporting cloud infrastructure
- Experience of delivering large or complex projects/transformation projects
- Experience of VMware, Mimecast, CensorNet, Commvault, SafeNet/Mobilepass
- Business continuity concepts and applications
- Comprehensive knowledge of quality assurance principles, methods, design, testing and implementation
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers | Privacy Policy - Commercial Assistant Analyst – Multi Portfolio Solutions
- Type of role: full time permanent
- Location: London
- Hours: 37.5 hours per week (Mon – Fri, 09:00 – 17:30 w/ 1hr break)
- Holidays: 25 days
- Closing Date: 5pm on Thursday 20th February 2020
Overall purpose of the job:
- Support the team in the analysis and shaping of large and strategic contracts.
- Assist the Product Managers in product analysis and reporting.
Key responsibilities for this job:
- Manage the queue for Commercial / Contract Support Requests (CCSR), ensuring that requests are allocated, attended and resolved within the established SLAs.
- Distribute and coordinate within the team the tasks involved in a CCSR, ensuring that items are completed within the agreed timescales and escalated when required.
- Manage the communication with the sales team and key stake-holders making sure that everyone is appropriately updated.
- Manage the CCSR database and ensure is kept up to date.
- Identify any requests already available in the CCSR data base and communicate the results back to the relevant team.
- Build the Commercial Contract Analysis as per the relevant templates, extract the main deal KPIs and when appropriate provide initial deal shaping to achieve the business objectives.
- Support Product Managers in product analysis and reporting (i.e. cost modelling, performance analysis, business cases..).
- Update internal databases as required.
- Work closely with the Product Managers, Solutions, Sales and Bid teams to ensure the correct and efficient development of the Commercial / Contract function.
Knowledge and experience required:
- Highly numerate with strong reporting and analytical skills.
- Advanced skills in Excel - ability to analyse, manipulate reports and present results.
- Experience in building cost models across a Managed Services portfolio including Global Connectivity, Cyber Security, Unified Communications and Cloud Services.
- Knowledge of Nuage SD-WAN capabilities and commercial modelling.
- Experience in using Salesforce for case management.
- Great attention to detail.
- Good verbal and written communication skills.
- Team player
- Strong customer service focus.
- Flexible approach to work with the ability to work effectively under pressure.
- Positive and professional attitude.
Desirable knowledge and experience:
- Experience in commercial analysis and contracts within the IT / Telecoms area.
- Understanding of the IT / Telecoms market and technologies.
- Experience in writing technical documents.
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers | Privacy Policy - 1st Line Junior Service Desk Technician
- Type of role: full time permanent
- Location: London
- Hours: Monday-Friday 09:00-17:30
- Holidays: 25 days
Overall purpose of the job:
Day to day running of the Service Desk providing client support with a focus on providing a high level of customer service.
Key responsibilities for this job:
- First line support handling customer enquiries and support issues using our ticketing system
- Pro-active monitoring of alarms and traps for our customers via our monitoring tools
- Following process to ensure incidents and changes are directed to the right teams
- Ensure issues are handled effectively by following our SLA Guidelines
- Escalation of faults/outages in accordance with Exponential-e procedures
- Maintain professional working relationships with customers, suppliers and work colleagues
- Creating incident reports/notifications for customer distribution
Knowledge and experience required:
- Someone with a passion for working in the support field who is eager to learn and progress
- Strong customer service focus
- Excellent verbal and written communication skills with a professional phone manner
- Flexible approach to work with the ability to work effectively under pressure
- Ability to work in a team with little supervision using own initiative.
- Responsible and willing to take ownership
- Positive and professional attitude
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers | Privacy Policy - Sales Executive
Type of role: full time permanent
Location: London
Hours: Monday-Friday 09:00-17:30
Holidays: 25 days
Overall purpose of the job:
- To identify, qualify and develop new business prospects
- To work with sales teams to develop leads, opportunities, accounts and increase revenues in line with set targets and business objectives
- To participate in lead generation activity and call out campaign days
- You will be responsible for supporting opportunities and selling the Exponential-e portfolio of products and services to companies that may not be currently customers of Exponential-e
Key responsibilities for this job:
- Generating leads and cold calling prospective customers/existing customers.
- Providing remote support for opportunities
- Attending face to face meetings with potential clients
- Consulting clients on the Exponential-e portfolio and services provided
- Negotiating pricing with clients to achieve sales in line with Exponential-e's pricing policies and client requirements
- Accurate forecasting of anticipated sales, along with regular activity reporting
- Ensuring that sales and KPI targets are achieved
- Assisting with the sales life cycle, supported at all times by relevant mentors and dedicated sales teams
- Working on sales campaigns to increase market share, raising awareness of the Exponential-e brand and technology
- Achieving personal and career advancement goals in line with Exponential-e’s mission statement
- Activities outside of normal work hours may also be required
Desirable knowledge and experience:
- Can-do attitude, high achievement drive and a natural aptitude for sales
- Hard working individual with excellent communication skills
- Self-motivated with the drive and determination to succeed.
- Highly adaptable and proactive.
- Able to multi task and work well under pressure
- Self-motivated and disciplined
- Eager to learn and develop
- Organised and disciplined
- Able to take constructive criticism and to correct mistakes
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers - Account Manager
Type of role: full time permanent
Hours: Monday - Friday 9:00 - 17:30
Holidays: 25 days plus Public Holidays
Overall purpose of the job:
To secure new business within existing client accounts, increasing Exponential-e revenues in line with set targets.
Key responsibilities for this job:
- To sell new network and ICT services (Cloud, LAN, Wi-Fi, UCC & Server hardware) to existing accounts
- Maintaining and developing client relationships for a small number of accounts
- Working with clients management teams to understand particular business strategies
- Evaluating those strategies and ensuring Exponential-e readiness to keep pace with the implementation of new programs, projects, or features consistent with those strategies
- Increasing the revenue opportunity within each clients business portfolio as it relates to utilising additional Exponential-e services or product offerings
- Tracking and escalation of client issues alongside the client relationship team
- Establish and coordinate planned visits at the customer location and at Exponential-e
- Inform clients of new services, partnerships, and/or products as they are announced or released
- Provide support to additional departments when required, as required
Knowledge and experience required:
- The ability to close deals
- Great communication skills across all parts of the business
- Knowledge of the following ICT product suites; Cloud, LAN & Wi-Fi, UCC, Server Hardware
- Excellent written and verbal communication skills with the ability to communicate technical issues to both the IT department and to the client in understandable terms
- Able to work under pressure making timely and informed decisions to tight timescales, whilst maintaining attention to detail
- Good working knowledge of Microsoft Excel and Word is essential
- Well organised and self-motivated team player
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers - Cloud Engineer
- Type of role: full time permanent
- Location: London
- Hours: Monday-Friday 9:00-17:30
- Holidays:25 days
Overall purpose of the job:
- Act as an escalation point for the wider support teams, specifically around issues involving Storage, Virtualization amongst various supported technologies.
- Provide specialist support to maintain the stability, functionality and integrity of Exponential-e Cloud infrastructure.
- Work with other technical departments in order to train and build up the knowledge base for Cloud/IT services within Exponential-e Ltd.
- Contribute to the design, delivery and support of large and small projects relating to cloud and service transformation.
- Participate in an on-call rota as required.
Key responsibilities for this job:
- Provide subject matter expertise for technical solutions and delivery teams.
- Respond to support calls within the agreed OLAs; ensuring calls are analyzed and worked on until closure to prevent future occurrences, and that call resolution priorities are met.
- Troubleshooting customer technical faults, working with external vendors and service providers to achieve fault resolution.
- Maintain an understanding of internal escalation process to reduce escalation and OLA breaches.
- Maintain professional working relationships with customers, suppliers, work colleagues and other departments.
- Ensure all knowledge base documents are updated, stored consistently in a single system.
- Ensure that there is adequate documentation for all Cloud architecture and processes.
- Conduct upgrades of Cloud products and services.
- On-call as per the agreed rota.
Knowledge and experience required:
- Strong knowledge of VMware and virtualization technologies. (vCloud Director and vSphere)
- Experience configuring and deploying a shared and private cloud infrastructure.
- Exposure to enterprise cloud environments with multiple hosts and clusters.
- Experience working with in a Managed Services or Cloud Provider environment.
- Knowledge of Public Clouds such as Amazon AWS and Microsoft Azure etc., would be advantageous.
- Understanding and working knowledge of ITIL Framework.
- Experience in storage technologies from leading vendors such as Dell EMC, HP, NetApp etc.
- Familiarity with disaster recovery and backup technologies such as Zerto and Commvault.
- Fundamental understanding of networking technologies.
- Experience of supporting Technical projects
- Highly adaptable, proactive, being able to multi-task and work well under pressure.
- Effective communication both verbally and in written form.
- Be able to work collaboratively and coordinate with other departments/individuals at all levels.
- Be responsible and accountable to be able to make strong judgement decision.
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers
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