Vacancies

Shape your future with Exponential-e

Our passion for technology is only matched by our passion for our people. Working at Exponential-e means coming into a dynamic environment where motivated employees have the opportunity to become experts in their field, thought leaders and game changers of the future. In all areas of our business we strive to build teams who; continually seek meaningful results through innovation, are customer-focused team players and who thrive on working in a fast-paced and friendly environment.

17 June 2019

Expression of Interest
The role you are seeking may not be available currently, please upload your CV and should a suitable vacancy arise we will be in touch!

Careers at Exponential-e :

Our passion for technology is only matched by our passion for our people. Working at Exponential-e means coming into a dynamic environment where motivated employees have the opportunity to become experts in their field, thought leaders and game changers of the future. In all areas of our business we strive to build teams that: continually seek meaningful results through innovation, are customer-focused and thrive on working in a fast-paced and friendly environment.

People:
Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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3rd Line Managed Services Specialist
- Type of role: full time permanent
- Location: London
- Hours: Monday-Friday 09:00-17:30
- Holidays: 25 days
Overall purpose of the job:
- To provide remote specialist support to Exponential-e customers within the agreed Service Level Agreements
- Maintain close working relationships with a subset of prestigious customers and all internal stakeholders in order to reach objectives, and ensure a seamless delivery of customer requirements
- Manage and own support incidents and changes to drive customer issues through to resolution
- To work collaboratively with 3rd party vendors and other internal teams to bring a resolution within SLAs
- Act as a support function within a specialist team of engineers who are focused on a subset of specific Exponential-e customers
- Perform routine IT System health checks to ensure customer environments are operating correctly
- Participate in an on-call rota as required
Key responsibilities for this job:
- Respond to support calls as assigned within the agreed SLAs; ensuring calls are quickly and accurately logged, closed and analysed to prevent future occurrences, and that call resolution priorities are met
- Escalate problem calls within the Service Desk team to meet SLAs and ensure maximum level of customer satisfaction
- Troubleshooting customer technical faults and working with external vendors and service providers to achieve fault resolution
- Work as a team to deliver timely resolution to customer requests received from telephone, email, and automated monitoring
- Maintain an understanding of the internal escalation process to reduce escalation and SLA breaches
- Maintain professional working relationships with customers, suppliers and work colleagues
- Ensure all knowledge base documents are updated, stored consistently in a single system
- Work proactively to ensure that all knowledge information is maintained and updated on an on-going basis
- Act as a technical mentor to your peers for core technologies.
- Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member
Knowledge and experience required:

Professional Experience
- Experience in providing Technical Support (2nd and 3rd Line Support) in an ITIL based environment
- Previous experience in a fast-paced customer facing/MSP helpdesk role
- Ability to provide a customer focused service to committed Service levels
- Ability to work under own initiative, manage own time, and work to deadlines
- Strong interpersonal and communication skills, particularly customer facing techniques and listening abilities
- Proven ability to identify and resolve challenging technical problems
- Sound judgement with demonstrable understanding of when and how to escalate issues
- Ability to work with minimal supervision and manage a heavy workload
- Ability to train and mentor junior team members of the service desk
- Ability to lead on Projects and manage Project timelines.
Technical Skills :
- Experience of supporting, installing and modifying all version of Microsoft Windows server up to Windows 2016 and standard Microsoft applications
- Experience in installation, configuration and maintenance of Active Directory Services, MS Exchange , SQL and Office 365
- In-depth understanding of VDI solutions including Citrix XenApp and XenDesktop.
- Experience in deployment of, and managing of Enterprise level System Center Configuration Manager (SCCM) managed environments.
- Working knowledge of VMWare & Hyper -V configuration and support is essential
- Demonstrable understanding of network infrastructure (Security/DHCP/DNS)
- Experience of supporting Technical projects
- Understanding and appreciation of the ITIL Framework
- Working Knowledge of Enterprise Load Balancing technologies (Citrix NetScaler, KEMP, F5)
- Experience of administrating and supporting backup solutions Commvault and RedStor
- Experienced in training and developing junior IT staff
- Applicants will ideally be either MCP, MCSA, MCSE or VCP certified
Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers
Cloud Sales Specialist
Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

To support Exponential-e’s growth strategy, we are continuing to expand the specialist Cloud sales division, first established in January 2015. The primary responsibilities for this team are:
- Drive Cloud Solution sales in to new and existing (1700+) customer base.
- Increase the average deal size for Cloud and Managed services by shaping customer engagements.
- Actively engage with senior (C-level) customer contacts to create opportunity pipeline to support sales target.
- Support event and marketing activities to promote Exponential-e services and capabilities.
- Support the wider Exponential-e sales teams in enhancing Cloud, Transformation and Services knowledge
- Lead and champion new services and products to market, building references and client advocacy
Key responsibilities for this job:
- Achieve individual assigned Sales Incentive Plan covering both net new business sales as well as overlay sales
- Prospect and Lead development identifying new customer contacts and developing C-Level relationships
- Work with the wider Exponential-e account teams to drive customer engagements
- Drive sales campaigns and lead sales engagements coordinating internal teams including; technical sales, bid management, project management & professional services to achieve new contracts and customer references.
- Maintain knowledge of Cloud marketplace and the Unique Selling Points of Exponential-e services.
- Establish strategic partnerships that provide increased differentiation of our services in to target sectors
Desirable knowledge and experience:
- Minimum of 3 years Sales experience, ideally in a similar role
- Motivated and competitive personality with a desire to succeed
- Comprehensive understanding of customers buying decisions for Cloud Services and Managed Services.
- Experience in selling complex service deals mixing Cloud, Professional Services, Managed Services with a Transformation strategy
- Ability to quickly develop customer relationships and influence at C-level.
- Experience of working across sales teams to coordinate activity to achieve success.
- Capable of creating impactful customer proposals to influence outcomes.
- Ability to quickly interpret information and position the important elements to customers, stakeholders and project teams.
- Strong presentation and meeting management skills.
- Strong leadership and organisational skills, establishing team governance, structure and reviews to drive success
Personal Characteristics:
- Motivated, positive, and achievement driven individual with desire for success
- Strong values of integrity and personal responsibility
- Efficient and able to clearly articulate messages.
- Self-starter who is highly effective working individually and as part of a successful team.
Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers
Core Network Operations Engineer
Type of role: full time permanent

Location: London

Hours: Monday-Friday 9:00-17:30

Holidays: 25 days excluding Bank holidays, Will also be paid for Bank holidays

Overall purpose of the job:

The Core Operations team are responsible for all aspects of maintaining the core network and configuring customer solutions. This team sits at level 4 of the engineering hierarchy and is responsible for providing advanced support for the 2nd and 3rd line service desk teams.

Key responsibilities for this job:
- Providing advanced network support to service desk engineers
- To work in parallel with normal daily duties to deliver assigned projects
- Provide support to internal teams to assist them in delivering their objectives
- Field engineering duties when required (core network related)
- Provide support and mentoring to 2nd and 3rd line engineers
- To be available for on-call duties (core network related) and out-of-hours work when required
Knowledge and experience required:
- Good understanding of fundamental networking principles – routing and switching
- Knowledge of routing and switching protocols - BGP, OSPF, ISIS, EIGRP, STP, VLANs, Dot1q, QinQ
- IP Addressing and Subnetting knowledge – IPv4 & IPv6
Desirable knowledge and experience:
- Experience working for an ISP/Carrier is highly desirable
- Preferably CCNA and CCNP qualified
- Experience working with Cisco, Juniper and Alcatel-Lucent are relevant
- Other technologies – VPLS (E-Lan), E-Line, DSL, Group protocols (VRRP, HSRP), understanding of access technologies (E1, Fibre, etc.)
Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now
Head of Cloud Operations
Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:
- Exponential-e’s Head of Cloud Operations is required to perform a number of functions to achieve desired operational objectives. These are; feedback, training, mentoring and the development of Cloud team exercises as required.
- In customer service, the Head of Cloud Operations is to ensure current and future staff members provide a quality and customer-oriented service at all times.
- Escalation point for all technical issues with regard to Exponential-e’s Cloud services.
- Manage the delivery of all Cloud services and team resources accurately and efficiently to agreed standards and metrics.
- Manage the team to agreed standards and ensure they have adequate technical abilities and skills to perform their duties.
- Act as a primary technical liaison to other internal Exponential-e teams to ensure good communication and process.
- Act as technical lead, responsible for the delivery and support of Exponential-e’s Cloud platforms.
- Act as technical approval for all Cloud Core changes
Key responsibilities for this job:
- Management of Cloud Architects and Cloud Engineers.
- Implement measures to provide motivation for employees.
- Conduct regular staff review meetings.
- Resource management to ensure team, department and business efficiencies are met.
- Work with Director of Cloud and IT Services on development and training plans for all staff.
Operations:
- Ensuring that all core components of the Cloud and ancillary services are running and available.
- Ensure all infrastructure firmware and patches are up to date (including monitoring vendor alerts and advisories) and highlight any potential issues to the Director of Cloud and IT Services.
- Ensure any security issues are highlighted to the Director of Cloud and IT Services.
- Ensure that there is adequate documentation for all Cloud architecture and processes.
- Responsible for support of all Cloud infrastructure and any internal escalations.
- Own the communication to internal teams for any outage on Exponential-e’s Cloud platforms and proactively provide adequate information of any outage.
- Ensure all technical processes and procedures are up to date and followed. Where processes and procedures are missing or inadequate identify these and rectify.
- Implement quality management and regulatory compliance strategies.
- Work with Director of Cloud and IT Services to ensure that enough capacity is available to service current demand and any signed order to be delivered.
- Act as technical point of contact for Service Delivery, CRM, Managed Services, Accounts and Service Center departments for day to day issues.
- On-call as per the agreed rota.
knowledge and experience required:
- Strong organisation and planning skills and experience, with attention to detail and ability to prioritise efficiently.
- Strong knowledge of virtualisation technologies including VMware and Hyper-V.
- Strong knowledge of Public Clouds such as Azure and AWS.
- Highly adaptable and proactive and able to multi-task and able to work well under pressure.
- Efficiently communicate both verbally and in written form.
- Have comprehensive knowledge of quality assurance principles, methods, design, testing and implementation.
- Have strong leadership, interpersonal and supervisory skills.
- Have experience managing a technical team.
- Experience configuring and deploying a shared and private cloud infrastructure.
- Knowledge of enterprise cloud environments with multiple hosts and clusters.
- Experience working with in a Managed Services or Cloud Provider environment.
- Understanding and working knowledge of ITIL Framework.
- Experience in storage technologies from leading vendors such as Dell EMC, HP, and NetApp etc.
- Familiarity with disaster recovery and backup technologies such as Zerto and Commvault.
- Fundamental understanding of networking technologies.
- Experience of supporting Technical projects
- Highly adaptable, proactive, being able to multi-task and work well under pressure.
- Effective communication both verbally and in written form.
- Be responsible and accountable to be able to make strong judgement decision.
- Be able to work with teams and coordinate with other departments/individuals at all levels..
- Excellent project, planning, change and time management capabilities.
- Be cordial and professional.
- Be innovative.
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. Sustaining a World-class company..."
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Senior Account Director - Public Sector
Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

To support and execute the new business acquisition strategy of Exponential-e Group Sales ensuring achievement of all assigned margin, revenue and contract value targets.

Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators

Primary Product Focus Areas:
- WAN Portfolio: VPLS, Data Connectivity and Wireless
- LAN Portfolio
- Unified Communications portfolio
- Voice portfolio: Hosted and traditional voice offerings
- Hosting & Cloud
- Managed IT Services and Equipment Sales
Key responsibilities for this job:
- Develop and execute short, medium and long term business plans to exceed targets
- Achieve and exceed margin, contract value, and revenue targets
- Deliver against key performance indicators and objectives
- Prospect, qualify, negotiate and close key new business deals
- Build and maintain a solid and robustly qualified pipeline of sales opportunities within assigned industry verticals growing to a level of 4x target coverage.
- Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
- Religiously maintain opportunity pipeline and deal positions on CRM (Salesforce)
- Develop strategy, produce win-plans and execute on major deals
- Define target list and engage suspects based on clearly defined criteria
- Carry out and record target prospect meetings in line with agreed KPIs
- Develop an in-depth knowledge of the factors impacting the technology market, adoption and trends for assigned verticals
- Generate strong relationships with senior executives within customer and prospect base
- Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
- Identify and develop opportunities for strategic step-change revenue growth
- Produce quotations and lead Exponential-e responses to tenders, RFI’s, RFPs, and other response formats
- Build and provide clear leadership to virtual teams in pursuit of major business opportunities
- Collect and understand target client requirements, building commercial propositions based on Capex , Opex and other commercial needs to gain competitive advantage
- Understand and be able to articulate deal level P&Ls
- Attend, present and host at industry events
- Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions particularly: WAN (VPLS, Point to Point), Hosting and Cloud, Managed IT services; Hosted Voice and Unified Comms.
- Build and leverage an understanding of competition and their propositions to Exponential-e advantage
- Formulate and complete client presentations to an exceptional standard
- Complete monthly reports and other administrative requirements to quality standards and required timeframes.
- Other tasks as required and commensurate with role
Knowledge and experience required:
- Extensive experience within the Connectivity, Cloud, Hosting, UC, and Vendor environment
- Experience in developing business in assigned industry verticals
- Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas
- Able to demonstrate strong commercial understanding and business acumen
- Strong sales skills (prospecting, qualifying, campaign management)
- Detailed understanding of sales process and demonstration of world class sales rigour
- Proven track record of identifying, developing and closing major opportunities
- Proven and consistent track record of target over-achievements
- Excellent networking ability and natural communication style
- Excellent communicator with strong presentation, numeracy and written skills
- Strong problem solving abilities; able to facilitate discussions and outcomes
- Able to travel within designated territory and able to work with the minimum of supervision
- Microsoft XP (Excel, Word, Email, Access, Power Point)
- Salesforce CRM experience advantageous but not essential
- Degree level education advantageous, but track record of success in aligned career more important
Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now
UC Specialist Engineer
- Type of role: full time permanent
- Location: London
- Hours: Monday-Friday 09:00-17:30
- Holidays: 25 days
Overall purpose of the job:

Work as a team player within the Exponential-e UC team to assist with the smooth running of UC operations

Work with varying start and finish times to cover a key customer working hours

Work closely with the UC Engineering Teams, Service Delivery Team and UC Provisioning Team.

Provide 3rd line support and assist with R&D as a key member of the UC platform team.

Primary product focus areas:
- Intermediate to advance SIP knowledge
- Broadsoft application
- Good customers service skills
Business Development Consultant
Type of role: full time permanent

Location: London

Hours: Monday – Friday 9:00 – 17:30

Holidays: 25 days plus public Holidays

Overall purpose of the job:

Secure new name business within the SME market across all aspect of the company portfolio including Cloud, Voice and Data.

To act as an advocate of Exponential-e in all customer interactions and within the external market place

Key responsibilities for this job:
- To ensure sales targets are achieved or a Monthly, Quarterly and Annual basis
- To plan Sales strategies and liaise with Marketing to produce campaigns to increase market share, raising awareness of the Exponential-e brand and technology
- To support Exponential-e's continued growth within the SME marketplace and ensure enhanced profile within the MLE marketplace
- To competently and knowledgably advise clients on ICT solutions and managed services that best fulfil their requirements, undergoing full assessments and analysis of client needs
- To negotiate pricing with clients to achieve sales in line with Exponential-e's pricing policies and client requirements
- Accurate forecasting of anticipated sales is required, along with regular activity reporting
- To ensure that the CRM is up to date for all accounts, customer contacts, prospects, deals and opportunities
- Assist with the mentoring of junior staff members
- Attending networking events which at times may include activities outside of normal work hours
- To take responsibility for and achieve personal and career advancement goals in line with Exponential-e’s personal development programme
- Establish and coordinate planned visits at the customer location and at Exponential-e.
- Company presentations to C-level executives.
- To establish, develop and bring on new accounts to manage. Identify up-sell opportunities within the existing accounts.
Knowledge and experience required:
- Consistent new business sales record within the the cloud, telecoms, ISP, systems integrator or carrier space
- Knowledge of cloud, data, voice, connectivity and Internet network technologies
- Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
- An ambitious, industrious and aspirational mind-set
- Experienced selling into the SME/MLE market
- Must be driven, self-motivated and disciplined
- Good presentation skills
- Committed, engaged, and responsible when dealing with customers
- Eager to learn and develop
Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now
Data Centre Field Technician
Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

We are looking to recruit an eager individual who is looking to commence a career in IT. Over time you will learn the technical information and be responsible for the duties below.
- 24x7 field engineering duties within Exponential-e Data Centres (DCs) and Points of Presence (PoPs)
- Support physical access to DCs
- Remote hands support
- Hardware inventory management
- Hardware installation and cabling
Key responsibilities for this job:
- DC Physical Access & Site Management
- Maintain professional appearance of and disciplined approach in Exponential-e DCs
- Work with peers to deliver new infrastructure for new capacity/products
- Perform regular audits of power usage and manage the Power Down Test / Power Maintenance program for assigned DCs
- Ensure adherence to processes and standards ISO 9001, ISO 27001, ISO 20000 & ITIL
- Manage security and access for Exponential-e DCs
- Participate and operate a 24x7x365 on call Rota to provide support for all DCs
- Hardware Installation & Cabling
- Assisting with special projects to build physical cabling infrastructure and management systems in Exponential-e DCs following DC standards
- Support execution of DC closure, consolidation and optimization programs
- Provide field engineering resource to connect cables for adds, moves and changes
- Provide field engineering resources for core network team maintenance activities
- General maintenance activities as instructed
- Remote Hands
- Work with core network team to support and provide resource on agreed maintenance schedule
- Foster a culture of customer focused behaviors and continuous operational improvement
- Deliver excellent customer service and develop strong relationships with customers
- Perform additional duties as assigned
Knowledge and experience required:
- Interest in working in IT
- Well organized and self-motivated team player
- Effective communication skills and an excellent telephone manner
- Able to work under pressure making timely and informed decisions to tight timescales
- Strong attention to detail and a task finisher
Senior Core Network Operations Engineer
Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

You will be working as part of the Core Network Operations team who are responsible for all aspects of maintaining the core network and configuring customer solutions. This team sits at level 4 of the engineering hierarchy and is responsible for providing advanced support for the 2nd and 3rd line service desk teams and the network infrastructure used to deliver services to customers. This includes the MPLS, Data Centre and Optical network.

Key responsibilities for this job:
- Work on projects predominately involving maintenance of the existing Infrastructure and introducing any service improvement and automation
- Implementing projects within the deadline.
- Acting as a senior technical escalation point within the Core Network Operations team for both faults and network changes.
- Provide technical support for the development, implementation an administration of new and existing services
- Ensure the timely and accurate delivery of technology products and services
- Interface with multiple areas of technology and multiple departments to support in implementation of new solutions and products
- Act as a technical mentor to other engineers
- Where required you would be expected to work directly with the other teams within the business which include the Service Desk and the Implementation teams.
- Due to the nature of the role you will be expected to fulfil some of your tasks out of hours and to be part of the on-call rota.
Knowledge and experience required:
- Experience with various methods of load balancing
- Strong troubleshooting ability
- Service Provider networks
- MPLS, L3 VPN
- Routing protocols (inc. IS-IS & BGP, OSPF)
- Switching protocols (preferably VRRP, VPLS, Dot1Q, QinQ)
Desirable knowledge and experience:
- Working knowledge of SDN concepts
- EVPN/VXLAN
- Experience with BGP Peering, Transit
- Scripting skills (Python / Bash / similar)
- Nokia 7450 & 7750 switches
- F5 Load Balancers
- Fortigate firewalls
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers
Managed Services Desktop Engineer
Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:
- Provide 1st and 2nd Line helpdesk and remote desktop support to Exponential-e customers
- Primarily responsible for managing and owning support tickets and driving customer issues through to resolution
Key responsibilities for this job:
- Respond to support calls as assigned within Service Level Agreements;
- Work as a team to deliver timely resolution to customer requests from telephone and email
- Maintain an understanding of the internal escalation process
- Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organisations.
- To be a highly motivated team player with the skills and ability to manage changing priorities.
Knowledge and experience required:
- Respond to support calls as assigned within Service Level Agreements;
- Work as a team to deliver timely resolution to customer requests from telephone and email
- Maintain an understanding of the internal escalation process
- Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organisations.
- To be a highly motivated team player with the skills and ability to manage changing priorities.
Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers
2nd Line Managed Services Engineer
Type of role: full time permanent

Location: London

Hours: 4 day 07:30 – 19:30, 4 days off, 4 days 19:30 – 07:30, 4 days off

Holidays: 25 days

Overall purpose of the job:
- Provide 1st and 2nd Line helpdesk and remote desktop support to Exponential-e customers
- Primarily responsible for managing and owning support tickets and driving customer issues through to resolution
Key responsibilities for this job:
- Respond to support calls as assigned within Service Level Agreements; ensuring calls are quickly and accurately logged, closed and analysed to prevent future occurrences, and that call resolution priorities are met
- Escalate problem calls within the Cloud team to meet Service Level Agreements and ensure maximum level of customer satisfaction
- Troubleshooting customer technical faults and working with external vendors and service providers to achieve fault resolution
- Work as a team to deliver timely resolution to customer requests from telephone and email
- Maintain an understanding of the internal escalation process
- Jeopardy management to reduce escalation and SLA breaches
- Maintain professional working relationships with customers, suppliers and work colleagues
Knowledge and experience required:

Professional Experience:
- Experience in providing Technical Support (1st and 2nd Line Support) in an ITIL based environment
- Previous experience in a fast-paced customer facing/MSP helpdesk role
- Ability to provide a customer focused service to committed Service levels
- Ability to work under own initiative, manage own time, and work to deadlines
- Strong interpersonal and communication skills, particularly customer facing techniques and listening abilities
- Proven ability to identify and resolve challenging technical problems
- Sound judgement with demonstrable understanding of when and how to escalate issues
- Ability to work with minimal supervision and manage a heavy workload
- Ability to train and mentor junior team members of the service desk
Technical Skills:
- Experience in managing/troubleshooting Windows Servers
- Knowledge of Networking (DNS, DHCP)
- Experience of supporting, installing and modifying all version of Microsoft Windows server up to Windows 2016 and standard Microsoft applications
- Experience in configuration and maintenance of Active Directory Services, MS Exchange , SQL and Office 365
- Capable of supporting VDI Solutions (Horizon View, Citrix, RDS)
- Working knowledge of VMWare & Hyper -V configuration and support is essential
- Strong understanding of network fundamentals (Security/DHCP/DNS)
- Understanding of Scripting languages (PowerShell/VBScript)
- Understanding and appreciation of ITIL Frameworks
- Hands on experience of administrating and supporting backup solutions such as Veam, BackupExec, Commvault
- Experienced in training and developing junior IT staff
- Applicants will ideally be either MCP, MCSA, MCSE or VCP certified
Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers
Channel Partner Manager
Type of role: full time permanent

Hours: Monday – Friday 9:00 – 17:30

Holidays: 25 days plus Public Holidays

Overall purpose of the job:

To develop channel accounts to increase revenues in line with set targets. The objective is underpinned by the need to provide partners with significant commercial advantage.

Key responsibilities for this job:
- Build lasting relationships with partners and increase spend with Exponential-e
- Plan sales strategies and work closely with marketing to raise awareness of Exponential-e and build a strong pipeline
- Ensure that targets are achieved
- Competently and knowledgably advise partners on network solutions and services that best fulfil their customer requirements, undergoing full assessments and analysis of client needs
- Align Exponential-e portfolio within partner services and ensure partners sales teams are aware of positioning and benefits
- Negotiate pricing with partners to achieve sales in line with Exponential-e's pricing policies and client requirements
- Conducting face to face channel meetings with partners and their clients
- Managing internal resource and interfacing with internal departments
- To achieve personal/career advancement goals in line with Exponential-e’s personal development programme
Other duties the Channel Partner Manager will be required to undertake as may be assigned by Sales Manager:
- Accurate forecasting of anticipated sales is required, along with regular activity reporting
- Participation in planning and preparing marketing campaigns along with your own targeted campaigns
- Attending networking events
- Activities outside of normal work hours may also be required
Knowledge and experience required:
- Consistent channel sales record within the telecoms, ISP, carrier or systems integrator space
- Knowledge of data connectivity, WAN and Internet network technologies
- Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
- Must be driven, self-motivated and disciplined
- Articulate and polished with a professional approach to sales
- Eager to learn and develop
Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now
Account Manager
Type of role: full time permanent

Hours: Monday - Friday 9:00 - 17:30

Holidays: 25 days plus Public Holidays

Overall purpose of the job:

Secure new business within existing client accounts, increasing Exponential-e revenues in line with set targets.

Key responsibilities for this job:
- To sell new network and ICT services (Cloud, LAN, Wi-Fi, UCC & Server hardware) to existing accounts
- Maintaining and developing client relationships for a small number of accounts
- Working with clients management teams to understand particular business strategies
- Evaluating those strategies and ensuring Exponential-e readiness to keep pace with the implementation of new programs, projects, or features consistent with those strategies
- Increasing the revenue opportunity within each clients business portfolio as it relates to utilising additional Exponential-e services or product offerings
- Tracking and escalation of client issues alongside the client relationship team
- Establish and coordinate planned visits at the customer location and at Exponential-e
- Inform clients of new services, partnerships, and/or products as they are announced or released
Knowledge and experience required:
- The ability to close deals
- Great communication skills across all parts of the business
- Knowledge of the following ICT product suites; Cloud, LAN & Wi-Fi, UCC, Server Hardware
- Excellent written and verbal communication skills with the ability to communicate technical issues to both the IT department and to the client in understandable terms
- Able to work under pressure making timely and informed decisions to tight timescales, whilst maintaining attention to detail
- Good working knowledge of Microsoft Excel and Word is essential
- Well organised and self-motivated team player
Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers
Sales Executive
Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:
- To identify, qualify and develop new target channel partners or prospects
- To work with direct / channel sales teams to develop leads, opportunities, accounts and increase revenues in line with set targets and business objectives
- To participate in lead generation activity and call out campaign days
- You will be responsible for supporting opportunities and selling the Exponential-e portfolio of products and services to companies that may not be currently customers of Exponential-e
Key responsibilities for this job:
- Generating leads and cold calling prospective customers/existing customers.
- Providing remote support for opportunities
- Attending face to face meetings with potential clients
- Consulting clients on the Exponential-e portfolio and services provided
- Negotiating pricing with clients to achieve sales in line with Exponential-e's pricing policies and client requirements
- Accurate forecasting of anticipated sales, along with regular activity reporting
- Ensuring that sales and KPI targets are achieved
- Assisting with the sales life cycle, supported at all times by relevant mentors and dedicated sales teams
- Working on sales campaigns to increase market share, raising awareness of the Exponential-e brand and technology
- Achieving personal and career advancement goals in line with Exponential-e’s mission statement
- Activities outside of normal work hours may also be required
Desirable knowledge and experience:
- Can-do attitude, high achievement drive and a natural aptitude for sales
- Hard working individual with excellent communication skills
- Self-motivated with the drive and determination to succeed.
- Highly adaptable and proactive.
- Able to multi task and work well under pressure
- Self-motivated and disciplined
- Eager to learn and develop
- Organised and disciplined
- Able to take constructive criticism and to correct mistakes
Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Software Defined Development Engineer
Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

You should be able to code to a high standard and actively follow, understand, evaluate and be able to implement appropriate technologies and best practices as they evolve. You will be a key part of the development team and your passion will help enable Exponential-e to remain at the leading edge of the telecoms market.

You will be working closely with the R&D Team, developing and maintaining software for cutting-edge technologies like SDN and SD-WAN.

Key responsibilities for this job:
- Developing applications using various programming languages
- Support and maintain existing applications
- Provide application level support to system users
- Gathering, documenting and estimating requirements
- Provide a test environment prior to each release
- Contribute to the quality of system delivery including the architecture, planning, estimation, development, integration, test and release infrastructure
- Help maintain consistently high code quality across the development team including code reviews
- Be able to and have the desire to contribute to towards the company’s technical strategy
Primary requirements:
- C#
- .Net Platform
- MySQL
- Linux (sys admin)
- Python
Additional knowledge/skills:
- Java
- .Net MVC
- Javascript, HTML advanced development (ajax, complex frameworks, js, html5, etc)
- C/C++
- Linux software programming (not including scripting)
- Dev ops
- Source control (Git, Bitbucket)
- Testing Frameworks
Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Managed Services Technician 24/7
- Type of role: full time permanent
- Location: London
- Hours:4 days 07:30 – 19:30, 4 days off,4 nights 19:30 – 07:30, 4 days off
- Holidays: 25 days
Overall purpose of the job:

Provide 1st Line infrastructure support to Exponential-e customers within an ITIL environment

Primarily responsible for managing and owning support tickets and driving customer issues through to resolution

Key responsibilities for this job:
- Respond to support calls as assigned within Service Level Agreements; ensuring calls are quickly and accurately logged, closed and analysed to prevent future occurrences, and that call resolution priorities are met
- Escalate the internal escalation process is followed to meet Service Level Agreements and ensure maximum level of customer satisfaction
- Troubleshooting customer server infrastructure and working with external vendors and service providers to achieve fault resolution
- Work as a team to deliver timely resolution to customer requests from telephone and email
- Proactively responding to and managing alerts through to resolutions
- Jeopardy management to reduce escalation and SLA breaches
- Maintain professional working relationships with customers, suppliers and work colleagues
- Stay up to date with changes in supported technologies and issues through both internal and external training
Knowledge and experience required:
- Professional Experience:
- Experience in providing Technical Support in an ITIL based environment
- Previous experience in a fast-paced customer facing/MSP helpdesk role
- Ability to provide a customer focused service to committed Service levels
- Ability to work under own initiative, manage own time, and work to deadlines
- Strong interpersonal and communication skills, particularly customer facing techniques and listening abilities
- Proven ability to identify and resolve challenging technical problems
- Sound judgement with demonstrable understanding of when and how to escalate issues
- Ability to work with minimal supervision and manage a heavy workload.
Technical Skills:
- Experience in managing/troubleshooting Microsoft technologies
- Experience of troubleshooting, supporting, installing and modifying all versions of Microsoft Windows Server up to Windows 2016 and standard Microsoft applications
- Experience in configuration and maintenance of Active Directory Services, MS Exchange and Office 365
- Capable of supporting VDI Solutions (Horizon View, Citrix, RDS, AWS, Azure)
- Working knowledge of VMWare & Hyper -V administration
- Understanding of network fundamentals (Security/DHCP/DNS)
- Hands on experience of administrating and supporting backup solutions such as Veaam, Backup Exec, Commvault
- Understanding and appreciation of ITIL Frameworks
Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Marketing Manager
Type of role:Full Time Permanent

Location: London

Hours: Monday to Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:
- Create, deliver and report on the marketing plan to support the Enterprise sales team
- Develop integrated, multi-touch demand generation campaigns that target prospects at different stages of the sales cycle
- Communicate the company message and brand values to both internal and external stakeholders in keeping with the overall corporate marketing strategy
Key responsibilities for this job:
- Design, creation and execution of integrated marketing campaigns utilising a range of marketing tools including email, content, social, events and PR
- Manage the budget and the end to end process of executing marketing campaigns, collaborating with internal sales and marketing stakeholders and, where required, external support.
- Organise (and take ownership for) regular customer and prospect focused events as part of the corporate and sales team-focused marketing plans, ensuring that relevant customer stakeholders attend
- Support our corporate social media presence, providing regular content/topics
- Development of appropriate marketing materials with clear and relevant messages
- Support the creation of content to be used across dedicated campaigns, and Exponential-e’s online presence, including website, email, whitepapers, brochures/e-books, case studies
- Provide management reporting and statistics on all marketing activities including campaign progress and ROI
- Work closely with the sales teams to develop sales enablement tools and drive demand generation
- Liaise effectively with a range of 3rd party suppliers including PR, event organisers, and telemarketing
- Competitive analysis, market monitoring and measurement
Knowledge and experience required:
- Experience working within a B2B Marketing environment; preferably in the IT, Telecoms, Cloud or technology space
- End to end marketing campaign management skills with a strong focus on the ROI
- Experience using marketing automation tools and CRM systems - Marketo and Salesforce desirable but not essential
- Experience of managing multiple stakeholders
- Experience of copywriting and creating marketing materials for email, content and online marketing campaigns
- Ability and gravitas to influence internal stakeholders to deliver the marketing campaigns required
- Highly motivated and proactive
- High level of verbal and written English
- High level of attention to detail
- Excellent interpersonal, negotiation and influencing skills
Mission Statement - Exponential-e 4.0

"Constantly striving to be acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enablers in the World. Sustaining a world-class company..."
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In House Barista
Type of role:Full time Permanent

Location: London

Hours:Monday-Friday 07:30 -16:00

Holidays: 25 days

Overall purpose of the job:

We are looking for a Barista to provide a world class service in newly open in-house café of Exponential-e.

Knowledge and experience required:
- Passionate about delivering great customer service
- Discrete and have the confidence to run the café by themselves
- Previous catering and customer services experience is essential
- Great communication and numeracy skills
- Ability to work on own initiative with minimum supervision
- Previous payment handling experience is preferred
- Willingness to work flexibly when required
- IT literate
Key responsibilities for this job:
- Providing an efficient and effective service to customers, understanding their needs and requirements, working to exceed these wherever possible
- Ensuring that customers of the café are always acknowledged, greeted and served in a professional manner
- To ensure that food and drinks are presented and served to the customers at high standards
- Complaints or queries are dealt with appropriately
- Ensuring the café is continuously restocked to appropriate levels
- Ordering new stock at the end of each shift
- Handling payments and recording sales in accordance with Company procedure
- Preparation and server surfaces are regularly cleaned
- Tables, fridges and all surfaces are cleared and cleaned regularly
- Equipment is cleaned during the day as required and all equipment is left clean at the end of a shift
- Cleaning of the café in general including restrooms and monitoring cleanliness levels
- Compliance with the Company health and safety policy

London Head Office - 100 Leman Street, London, E1 8EU - Tel: 020 7096 4100 | Manchester Office - 3 Hardman Street, Manchester, M3 3HF - Tel: 0161 669 4050

^{*Calls to 0845 numbers will cost 7p p/m plus your phone company’s access charge. All inbound and outbound calls may be recorded for training or quality purposes.}

Vacancies

Shape your future with Exponential-e

17 June 2019

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