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Join our team where the motivated have the opportunity to become experts of their field, thought-leaders and game changers of the future. Innovation being the core of our foundation, and our people being the cornerstone of everything we do. If this fun, fast-paced environment is somewhere you can thrive - connect with us today.

22 January 2022

Expression of Interest
The role you are seeking may not be available currently, please upload your CV and should a suitable vacancy arise we will be in touch!
Careers at Exponential-e :
Our passion for technology is only matched by our passion for our people. Working at Exponential-e means coming into a dynamic environment where motivated employees have the opportunity to become experts in their field, thought leaders and game changers of the future. In all areas of our business we strive to build teams that: continually seek meaningful results through innovation, are customer-focused and thrive on working in a fast-paced and friendly environment.
People:
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Channel Partner Manager
Type of role: full time permanent
Hours: Monday – Friday 9:00 – 17:30
Holidays: 25 days plus Public Holidays
Overall purpose of the job:
To develop channel accounts to increase revenues in line with set targets. The objective is underpinned by the need to provide partners with significant commercial advantage.
Key responsibilities for this job:
- Build lasting relationships with partners and increase spend with Exponential-e
- Plan sales strategies and work closely with marketing to raise awareness of Exponential-e and build a strong pipeline
- Ensure that targets are achieved
- Competently and knowledgably advise partners on network solutions and services that best fulfil their customer requirements, undergoing full assessments and analysis of client needs
- Align Exponential-e portfolio within partner services and ensure partners sales teams are aware of positioning and benefits
- Negotiate pricing with partners to achieve sales in line with Exponential-e's pricing policies and client requirements
- Conducting face to face channel meetings with partners and their clients
- Managing internal resource and interfacing with internal departments
- To achieve personal/career advancement goals in line with Exponential-e’s personal development programme
Other duties the Channel Partner Manager will be required to undertake as may be assigned by Sales Manager:
- Accurate forecasting of anticipated sales is required, along with regular activity reporting
- Participation in planning and preparing marketing campaigns along with your own targeted campaigns
- Attending networking events
- Activities outside of normal work hours may also be required
Knowledge and experience required:
- Consistent channel sales record within the telecoms, ISP, carrier or systems integrator space
- Knowledge of data connectivity, WAN and Internet network technologies
- Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
- Must be driven, self-motivated and disciplined
- Articulate and polished with a professional approach to sales
- Eager to learn and develop
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Public Sector Account Manager
- Type of role: full time permanent
- Location: London
- Hours: Monday – Friday, 09:00 – 17:30
- Holidays: 25 days
Overall purpose of the job:
Exponential-e is in the market for a Public Sector Solutions Consultant who can support the Public Sector Sales Team, creating customer facing solutions and supporting internal requirements on a range technologies and capabilities, but with a strong focus on Wide Area Networks and Network Connectivity designs.
You’ll be part of a team who will help you understand the Public Sector dynamic, language, culture and governance – so experience here is no barrier.
This is a great opportunity for someone looking to get into the Public Sector Pre-Sales and Consulting / Architecture space and we are willing to work with the prospective candidate to equip them to be the best they can. We will teach you about Security and Governance Standards, get you familiar with the Health and Social Care Network as well as the Public Sector Network (PSN) and make you and expert on NCSC and NIST best practice.
I’m looking for quick thinkers, who are articulate, credible and able to represent the solution and its benefits,. Able to white board through to write up and bill of materials.
The job will be a combination of technical pre-sales, customer and domain specialist advise and bid / proposal creation across ; Local and Central Government, Healthcare, Blue Light and Higher education.
My key areas of interest are WAN and LAN skills with a good Cisco background as we are moving more towards the Meraki and Cisco spaces. That said, we also use Nokia and Juniper so some exposure here would be helpful.
A typical solution for us consists of LAN, Wi-Fi, WAN, Connectivity, Security and Remote Access. However we’d like to grow your skillset and expose you to other technologies so that you can embrace Enterprise Architecture methodologies and think about the bigger picture. One of the key areas we are growing in is managed services and outsourcing, so the roadmap will be looking towards creating someone who can – one day – own the big picture and lead teams to develop complete IT outsources and refresh propositions, so the scope to grow is fantastic.
Primary product focus areas:
- WAN Portfolio: VPLS, Data Connectivity and Wireless
- LAN and WiFi Portfolio – Including, but not limited to Cisco solutions
- Voice portfolio: Hosted and traditional voice offerings – including PSTN and SIP technologies
- Hosting & Cloud – Including the VMware stack
- Managed IT & Professional Services
Key responsibilities:
- To engage with Public Sector Sales Team from the early stage of the opportunity cycle
- Technically qualify new opportunities in conjunction with the commercial qualification
- To attend customer meetings with Public Sector Sales Team
- To present and inform Mid-level and CXX level customer stakeholders
- To define solutions, create design artifacts ( such as Network Diagrams, Solution Descriptions, Bill of Materials )
- To participate in customer conference calls when required
Knowledge and experience required:
- A Bachelor’s Degree or equivalent experience is preferable, but not essential
- Minimum of 4 years of IT Pre-sales Experience with the ability to talk confidently about technical solutions
- Excellent presentation skills – the ability to articulate technical concepts to a non-technical audience
- Good commercial acumen
- Proven technical design skills and the ability to create design documentation
- Knowledge of VPLS, MPLS, IP Networking, Routing Protocols, BGP, VRRP, IGRP
- Cisco technology experience
- A minimum of one additional discipline listed below:
- Knowledge of LAN (wired and wireless) environments
- Firewalls and security Architectures
- Familiarity with Private & Public Cloud architecture would be advantageous
- Previous hands on technical experience is desirable
- An understanding of government networks such as N3, HSCN, PSN, JANET or other similar sector specific environments would be advantageous
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Senior Cloud Solutions Consultant
- Type of role: full time permanent
- Location: London
- Hours: Monday-Friday 09:00-17:30
- Holidays: 25 days
Overall purpose of the job:
- To provide technical pre-sales support to the Exponential-e sales teams for standard and bespoke cloud services, managed services and professional service opportunities.
- To support the company in achieving the sales targets through the creation of least cost-compliant and validated solution design aligned to customer and partner requirements
- To undertake and achieve strategic objectives as defined by the Cloud Solutions Manager to ensure the continued evolution, efficiency and productivity of the cloud solutions department.
- To effectively manage a personal case queue to enable Exponential-e sales to achieve targets and maximise cloud pipeline generation
- Provide subject matter expertise relating to the Exponential-e portfolio of cloud products and services, managed services and professional services capabilities
- A front-line consultant who creates opportunities, solves problems, and establishes working relationships with customers and sales staff. Helping them move to a cloud and services infrastructure that gives them maximum flexibility in cutting edge technology while helping them run faster and more efficiently.
- To provide technical validation at order stage, ensuring a consistently high standard of solution handover to delivery teams is maintained
Key responsibilities for this job:
- Instrumental in full sales cycle including discovery, opportunity and technical evaluation, pilot support, opportunity closure and handover processes
- Supporting the Sales Teams with client meetings, technical workshops and presentations
- Promote sales confidence in the Cloud Services portfolio by producing and maintaining relevant collateral and documentation, and through sales education
- Leading the gathering of architecture, design, and presentation of solutions to meet customer requirements in relation to Cloud and IT Services
- Working with sales teams and prospects to devise technical solutions based on customer business requirements
- Creating and delivering customer presentations that promote and differentiate the value of the Exponential-e solution
- Building and delivering compelling customer demonstrations to contribute to sales success
- Scoping Proof of Concept evaluations to demonstrate the Exponential-e ability to meet customer objectives on standard product offerings
- Conducting pre-contract Cloud, Professional, and Managed Services due diligence
- Assist in the full handover of solutions to the delivery teams post contract signature
- Acting as a technical point of contact for prospects, customers, and the sales teams for Cloud and IT Services
- Assist in developing customer specific value propositions highlighting benefits and differentiators of Exponential-e vs competition
- Coordinating solutions design with the Sales team, technical approval board to ensure accuracy and feasibility
- Developing and maintaining a deep understanding of the Exponential-e product and service offerings.
- Developing and maintaining a strong understanding of competitor solutions
- Assisting with and leading practice development activities, including the development of new services, knowledge management, delivery methodologies and tools
- Assist with the upkeep of relevant product collateral, solutions documentation repository
Knowledge and experience required:
- Professional Experience:
- Experience working as a Pre-Sales Consultant, Solution Consultant, or Solution Architect
- Ability to translate customer requirements into technical designs and solutions
- Commercially astute and confident within a customer facing role, giving presentations, writing proposals, and holding conference calls
- Ability to work with and manage delivery partners in diverse project teams
- Ability to clearly articulate the benefits of technical solutions in relation to customer business objectives
Technical Skills:
- Practical experience of working with virtulation technologies
- Knowledge or experience of Microsoft Azure and Microsoft 365
- Server Backup and Disaster Recovery technologies
- Cloud service development and architecture
- Microsoft server technologies, Application High Availability modelling and design
- Storage – strong knowledge of enterprise storage and how it pertains to cloud and IT infrastructure
- Networking pertaining to cloud infrastructure
- General ICT Knowledge of server infrastructure
Desirable knowledge and experience:
- Virtual Desktop Infrastructure – Citrix and VMware technology stacks
- Application High Availability modeling and design
- Amazon Web Services
- Virtualisation technologies –Hyper-V, VMware
- Storage solutions
- Experience with cloud migration
- Experience with IT Transformations, IT Outsourcing and managed services
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Recruitment Business Partner
Type of role: full time permanent
Location: London
Hours: Monday-Friday 09:00-17:30
Holidays: 25 days
Overall purpose of the job:
- The Recruitment Business Partner will work with defined areas of the business to deliver effective recruitment solutions in line with the Exponential-e Ltd Recruitment Framework
- You will be accountable for building and maintaining talent pools for each department with a view to increasing quality while decreasing time to hire and cost
- You will provide support and guidance to managers in all areas of recruitment, keeping them informed of progress on vacancies
Key responsibilities for this job:
- Using multiple sourcing channels to resource for high quality candidates in an efficient and cost effective manner in line with the Exponential-e Recruitment Framework
- Support on specific recruitment programmes (i.e. Sales Academy, Work Placement Programme)
- Keep up to date with the latest sourcing methods and implementing these as appropriate
- Working to improve awareness of Exponential-e’s Employer Brand
- Conducting various types and format of interview to ensure only high calibre candidates are progressed
- Ongoing personal development to ensure a high level of understand of Exponential-e’s culture, values, products and services
- Thoroughly qualifying all candidates
- Conducting salary and benefits benchmarking
- Supporting on various projects as required
- Advising line managers on recruitment best practice
- Working closely with our marketing department to adhere to all internal and external communications procedures
- Build and maintain relationships with key stakeholders throughout the business
Knowledge and experience required:
- Previous experience working in a recruitment role with a focus on direct sourcing
- Previous experience sourcing for entry to senior level positions
- Strong candidate delivery/resourcing background
- Considerable knowledge of resourcing methods
- Considerable knowledge of applicant tracking systems
- Significant experience working on high volume/high level recruitment assignments
- Good knowledge of MS Office: Excel; Outlook; Word; PowerPoint
- Continuous improvement mind-set
- Excellent customer service skills
- Flexible approach to work
- Previous experience sourcing professionals from a Cloud, IT, UC or Network Service provider
Vysiion: Account Manager - CNI & Utilities
- Type of role: full time permanent
- Location: Chippenham, Vysiion
- Hours: Monday – Friday, 09:00 – 17:30
- Holidays: 25 days + public hoildays
About Vysiion
Overall purpose of the job:
- To secure new business within existing client accounts, increasing Vysiion and Exponential-e revenues in line with set targets.
- Acquire, Grow and develop revenue within the group Portfolio to new customers within the Utility sector
- Using your existing contacts, expand our engagement with the customer by establishing and building a strong network of contacts and supporters promoting our capability and suitability within the target customers at decision and influence level
- Compile, communication and lead the account development growth strategy including key opportunities and ask’s of the group including ROI for any investment made
- Ensuring that Vysiion and Exponential-e are delivering on contractual agreements and providing efficient and appropriate services to the customer
- Own the overall responsibility of ensuring that existing accounts are retained and developed as Vysiion customers
- Transform the perception of Vysiion and Exponential-e within account base
- Support the renewal process and hold responsibility for securing client renewals on time and to target
Key responsibilities for this job:
- To sell new network projects and ICT services (Cloud, LAN, Wi-Fi, UCC & Server hardware) to existing CNI, Utilities, Rail, OEM.
- Maintaining and developing client relationships
- Working with client management teams to understand particular business strategies
- Evaluating those strategies and ensuring Vysiion and Exponential-e’s readiness to keep pace with the implementation of new programs, projects, or features consistent with those strategies
- Increasing the revenue opportunity within each client’s business portfolio as it relates to utilising additional
- Exponential-e services or product offerings
- Tracking and escalation of client issues alongside the client relationship team
- Establish and coordinate planned visits at the customer location and at Exponential-e
- Inform clients of new services, partnerships, and/or products as they are announced or released
- Provide support to additional departments when required, as required
Primary product focus areas:
- Solution selling of system integration OT projects across Energy, Water, CNI
- Project Based works within the Utility based sector
- Hosting & Cloud
- LAN Portfolio: Networks, CCTV Access Control integration, Cyber Security
- Managed IT Services and Equipment Sales
- WAN Portfolio: Private Mission Critical IP and SDH networks, VPLS, Data Connectivity and Wireless
- Unified Communications portfolio
- Voice portfolio: Hosted and traditional voice offerings
Knowledge and experience required:
- Utility Industry background including the ability to design, create opportunities and close profitable business.
- Consistent sales and pre-sales/engineering record within the CNI sector selling engineering solutions and IT solutions including ISP, Cloud, Managed Services, Systems Integrator or Carrier space
- Experience with selling into the C-suite within the Corporate CNI space
- Knowledge of CNI Mission Critical Infrastructure in OT solutions.
- WAN: VPLS, Data Connectivity and Wireless, LAN, Unified Communications, Hosting & Cloud and Managed IT
- Track record of converting jeopardy accounts into flourishing customers
- Ability to evangelise technology and service throughout the customer-base
- Great communication skills across all levels of an organisational hierarchy
- World-class stakeholder management skills
- Excellent written and verbal communication skills with the ability to communicate technical issues to both the IT department and to the client in understandable terms
- Ability to write tender responses including checking some of the design elements are correct in line with customer requirements
- Able to work under pressure making timely and informed decisions to tight timescales, whilst maintaining attention to detail
- Good working knowledge of Microsoft Excel and Word is essential
- Well organised and self-motivated team player
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Vysiion: Data Centre Engineer
- Type of role: full time permanent
- Location: Role is predominately based from Farnborough; however travel to Vysiion offices and client sites will be required on occasion
- Hours: Mon - Fri 09:00 - 17:00
- Holidays: 25 days
About Vysiion
Vysiion, an Exponential-e Group company, is a growing organisation specialising in providing IT Managed Services and Consultancy to the UK Public Sector including local and central government agencies, blue light, healthcare and defence.
Key responsibilities for this job:
- Provide a communications channel between the Field Services Team and any project planning installations in the Ark Data Centres.
- Ability to acquire comprehensive knowledge of Vysiion/Ark structure cable design and implementation.
- Responsible for recording and planning cable runs in the Data Centre Infrastructure tool, identifying any issues and creating installation plans for our third-party installation team.
- Represent Operations at both regular customer liaison and project-related progress meetings, ensuring proactively that the interests of the group are considered alongside all technical and procedural changes.
- Liaise with Technology technical teams on behalf of Field Services with respect to Data Centre installations.
- Promote with the customer, both internally within Technology, and throughout Vysiion, a helpful, amenable, and positive image for the Operations team; this to be achieved through constructive and co-operative engagement with all areas.
- Organise, plan, and prioritise work as required in line with overall agreed priorities. Operate under own initiative seeking guidance when required.
- To provide expert-level Technical Consultancy in a Pre and Post Sales Capacity
- To consult with clients in identifying business requirements and to design and propose fit-for-purpose technical IT solutions.
- To author and produce high quality proposals, design and configuration documentation, project plans and technical in-depth reports.
- Support the Data Centre sales team in a presales/consultancy capacity.
- To provide advanced 3rd line support and Problem Management expertise.
- Liaise with all Data Centre third party clients & suppliers, assist management with the governance of these strategic vendors.
Knowledge and experience required:
- Experience working in a Data Centre environment
- Good knowledge of Data Centre cabling infrastructure
- Previous experience using a Data Centre Infrastructure Management tool (e.g. Nlyte)
- Security clearance or willing to be Security cleared.
- Working knowledge of Networking expertise; Including but not limited to.
- Installation, configuration, testing & diagnostics
- Advanced Switching, Routing & Load-balancing of critical high-availability infrastructure
- Infrastructure Solution design, proposal & implementation
- experience delivering and supporting IT infrastructures utilising the technologies detailed above.
Advantageous but not essential:
- Excellent Microsoft Infrastructure Experience including a hands-on Knowledge of Microsoft server platforms.
- Technical knowledge of secure IT infrastructures, applications, IT security policies and enforcement.
- Experience in supporting secure IT infrastructures.
- Comprehensive Microsoft Excel knowledge
- VMware ESX and vCentre
- Cisco switch management
- Cisco Firewall management
- Understanding of ITIL system management
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Bid Coordinator
Type of role: full time permanent
Hours: Monday – Friday 9:00am – 17:30pm
Holidays:25 days plus public holidays
Overall purpose of the job:
- Support Sales to achieve monthly and quarterly margin / revenue targets
- Assist with tender responses and draw together Bid Information and manage the administration requirements
- Completion of PQQ, RFI and proposal responses
- Collating information to the bid book including updates for responses
Key responsibilities for this job:
- Sourcing opportunities from multiple portal systems, including initial qualification.
- Managing the bid tool and updating relevant content throughout all departments.
- Setting up and collating of standard bid response documents in accordance with the Exponential-e defined styles and branding
- Co-ordinating and chairing PQQ and proposal opportunity meetings
- Liaising with various departments to gather information for Bids
- Review, drafting and managing the delivery customer bid request materials received including pre-qualification questionnaires, RFQs and RFPs for smaller standard bids
- Presentation of complex quote and commercial information into Microsoft Office packages
- Providing bid follow-up activity assistance and expertise when needed to support the sales cycle standardisation of the proposal process
- Work to tight deadlines and go the extra mile where required
- Assisting with creation of PowerPoint presentations to present to clients at the shortlisted stage of the bid process
- Risk tracking and management throughout the bid process
- Updating and collating information in the bid books for opportunities
- Salesforce updates for all open opportunities and cases
- Updating weekly reports for open opportunities for management
- Extracting reusable text from completed bids into the bid library and generalising for future use
- Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member
Knowledge and experience required:
- Experience working in a sales driven environment responding to bids and tenders with associated deadlines
- Excellent time management skills
- Well organised self-starter with strong administration skills
- Excellent communication skills and strong attention to detail
- Good presentation skills and strong experience with Microsoft Office packages
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Digital Marketing Executive
- Type of role: full time permanent
- Location: London
- Hours: Monday – Friday, 09:00 – 17:30
- Holidays: 25 days
Overall purpose of the job:
We require a Digital Marketing Executive to join our team, who is passionate, well organised with a ‘can-do’ attitude.
This is an exciting new opportunity that will suit an ambitious professional, who relishes the chance to help grow the business, thrive on a challenge and wishes to work in a fast paced environment.
Key responsibilities for this job:
- Creation and implementation of PPC campaigns for Google Ads and LinkedIn; responsible for ad creation, keyword research, budgets, audiences, placements and exclusions Keyword research, trends and competitor analysis to enhance and develop SEO strategy across all digital activity
- Help deliver pipeline and marketing qualified leads through effective management of search engine optimised content, improving the search engine ranking and user engagement on websites
- Producing engaging and creative copy for digital assets across all platforms aligning to SEO strategy
- Managing and maintaining Exponential-e Group’s social media activities, enhancing our brand reach and improving customer engagement
- Conducting continuous analysis and evaluation of online marketing activities and campaigns; reporting with recommendations for future improvement
- Conversion tracking and goal monitoring within Google Analytics
- Working with the Copywriter, share guardianship for the Exponential-e brand tone of voice, providing written content expertise ensuring language accuracy across all branded touchpoints and channels
- Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member
Knowledge and experience required:
- Knowledge of the key concepts of digital marketing and the main channels and techniques including SEO, PPC, social media and email marketing
- A proven track record of implementing successful digital marketing campaigns
- Proven understanding of marketing campaign tracking and reporting on key metrics, utilising key analytical tools, such as Google Analytics
- Experience in social media and awareness of new marketing technologies
- Experience using Marketing automation and CRM tools (Marketo and Salesforce.com preferred)
- Experience using Joomla, WordPress or similar CMS
- Bachelor's degree or equivalent
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Channel Sales Manager
Type of role: full time permanent
Hours: Monday-Friday 09:00-17:30
Holidays: 25 days plus Public Holidays
Overall purpose of the job:
- To work with channel sales team to develop partner accounts and increase revenues in line with set targets and business objectives
- To identify, qualify and develop new target channel partners
- To participate in lead generation activity and campaigns
Key responsibilities for this job:
- Identify and engage Channel prospect partners that fit with the Exponential-e channel contact strategy
- Contribute to the achievement of the Channel sales target
- Attend face to face channel meetings with partners and their clients
- Develop a strong knowledge of the Exponential-E solutions portfolio and be able to articulate this to channel partners
- To build a strong rapport and lasting relationships with existing channel partners in order to grow the account and increase Exponential-e revenues
- Accurate forecasting of anticipated sales and regular activity reporting
- Participation in planning and preparing marketing campaigns along with partner call out days and your own targeted campaigns
- Activities outside of normal work hours may also be required
- Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member
Knowledge and experience required:
- Consistent new business sales track record with a proven ability to hit targets
- Sales experience from within the telecoms or IT industry
- Excellent communication skills and telephone manner
- Articulate and polished with a professional approach to sales
- Highly adaptable and proactive
- Able to multi task and work well under pressure
- Self-motivated and disciplined
- Eager to learn and develop
If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Field Service Technician
- Type of role: full time permanent
- Location: Field Based London / Midlands / Northern or Southern Regions
- Hours: Monday-Friday 09:00-17:30 plus Oncall
- Holidays: 25 days
Overall purpose of the job:
- Nationwide travel to perform Cabling and Hardware duties at Exponential-e Client premises.
- Nationwide travel to perform site surveys.
- Installation of Network, Server and Wifi Hardware and associated cabling.
- On-site support at Exponential-e Client premises & Data Centre’s for various clients.
- Technical Remote Hands and break-fix support.
- Network infrastructure cabling and Data Centre patching activities.
- Participation in on call rota (1 week in 4/6) to provide 24/7 support Nationwide.
Key responsibilities for this job:
Field Operations
- Work with Senior Field Services and Data Centre Technicians to plan in order of received tickets, workload for each day.
- Co-ordinate on site cabling and hardware installation duties, working with Core Network and Managed Hosting teams to ensure hardware is correctly deployed and connectivity is tested and reachable remotely.
- Survey client premises for WiFi & 4G coverage nationwide and capture other vital information required for the planning of future deployments of associated hardware and cabling for large scale nationwide projects.
- Perform Pre Cable’ and ‘Pre deploy’ duties in cases where circuits and client sites are yet to be delivered or readied by vendors.
- Troubleshoot/Investigate and rectify circuit connection errors & circuit/hardware down scenarios using ServiceNow ticketing system and working closely with internal teams.
- Participate in a Rota system to provide out of hours migration/switch over works providing on-site support if required to client premises nationwide. *Random night shifts may be required for bulk out of hours migrations.
- Perform Hardware upgrades on legacy equipment and re-cable as instructed.
- Participate in on-call/out of hour’s duties on various planned and unplanned Infrastructure upgrades, faults and expansion projects.
- Keep in line with internal and client agreed SLA’s surrounding time taken to deliver each ticket/site deployment dependent on geographical location.
Knowledge and experience required:
- Well organized and self-motivated with the ability to work alone and as part of team
- Proficient in working with hand held tools preferably cable cutters and crimps.
- Ability to work at height on small to medium step ladders.
- Experience and understanding of delivering excellent customer service.
- Must be willing to stay away on occasion if covering an extended geographical area with multiple site locations.
- Well-mannered and able to represent the business in a professional manor.
- Excellent written and verbal communication skills.
- Ability to work well under pressure whilst maintaining attention to detail and being able to make informed decisions.
- Full UK Driving License
- Some travel will be made by flight or train and covered by company expenses.
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Vysiion: Data Centre Technician
- Type of role: Full time Permanent
- Location: Hendon
- Hours: 09:00 – 17:30
- Holidays: 22 days per annum inclusive of bank holidays, increasing to 23 days after a qualifying period
- Security Clearance: the role will require you to undertake the SC clearance process with Vysiion
About Vysiion
Vysiion, an Exponential-e Group company, is a growing organisation specialising in providing IT Managed Services and Consultancy to the UK Public Sector including local and central government agencies, blue light, healthcare and defence.
Key responsibilities for this job:
- Racking of computer hardware, switches, routers, firewalls, servers or other equipment
- Equipment and cable installation (copper and fibre)
- Un-racking, packing and shipping equipment
- Power cycling of equipment
- Reseating a network drive or cable/patch lead
- Checking hardware/network activity, firewall status or looking for errors display through LED alerts or system monitoring tools
- Data Centre auditing for racks, assets and patching
- Asset tag hardware
- Work with customer engineering teams to assist in diagnosis and resolution of incidents across a range of technologies
- Vendor hosting
- Receive hardware orders
- Provide friendly, professional and effective technical support to our sites
- Work as part of an extended customer support team including colleagues on the support desk and in other locations
- Work to customer SLAs
- Communicate with site technicians and track problems through to resolution escalating when required
Knowledge and experience required:
- Related field, equivalent HND/GNVQ or IT qualification
- Must meet SC and BPSS security clearance vetting and approval requirements
- Previous experience in a similar role
- Self-directed, methodical and organized in your approach to work
- Logical in your approach to troubleshooting, problem solving and fault diagnosis
- Ability to take ownership of issues and following through to resolution
- Good team player with strong customer service focus
- Willingness to learn with friendly, professional and flexible attitude
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers | Privacy Policy
If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Public Sector Solutions Consultant
- Type of role: full time permanent
- Location: London
- Hours: Monday-Friday 09:00-17:30
- Holidays: 25 days
Overall purpose of the job:
Exponential-e is in the market for a Public Sector Solutions Consultant who can support the Public Sector Sales Team, creating customer facing solutions and supporting internal requirements on a range technologies and capabilities, but with a strong focus on Wide Area Networks and Network Connectivity designs. The candidate would be expected to have a good knowledge Telecoms/Solution designs, exposure to one or more elements of the Public Sector customer base (including Central Government, Local Government, Regulatory Authorities, Health and Social Care, Education and Higher Education) and be able to provide:
“Pre-Sales” Solutions support internally and externally to Public Sector Sales Team working on network and basic voice or cloud projects
Work as a team player to assist in the smooth running of the Solutions department
Closely interact with the engineering department during the design stage of new solutions
Understand and advocate best practice in Public Sector solution design, such as security standards, network design, compliance and governance.
Be able to assimilate customer requirements and provide pragmatic, innovative solutions.
Primary product focus areas:
- WAN Portfolio: VPLS, Data Connectivity and Wireless – Nokia, Cisco, Checkpoint and Juniper platforms
- LAN and WiFi Portfolio – Including, but not limited to Cisco solutions
- Unified Communications & contact centre portfolio – including Broadsoft and Cisco Unified Communications
- Voice portfolio: Hosted and traditional voice offerings – including PSTN and SIP technologies
- Hosting & Cloud – Including the VMware stack
- Managed IT & Professional Services
Key responsibilities for this job:
- To engage with Public Sector Sales Team from the early stage of the opportunity cycle
- Technically qualify new opportunities in conjunction with the commercial qualification
- To attend customer meetings with Public Sector Sales Team
- To present and inform Mid-level and CXX level customer stakeholders
- To define solutions, create design artifacts ( such as Network Diagrams, Solution Descriptions, Bill of Materials )
- To participate in customer conference calls when required
- The ability to design and develop innovative and competitive solutions, working individually or leading a wider virtual team for the qualified opportunity
- Support the Public Sector Sales Team with input to the commercial aspects of the opportunity – such as Bill Of Materials, Dependencies and Risks
- To take opportunities that may deal with elements of unknown information and define an assumptive or prescriptive approach
- Work very closely with the Exponential-e Bid Team and Public Sector Sales Team to respond to tenders (RFI/RFP)
- To act as a central point of contact and provide technical support within existing accounts
- Create a close working relationship with the wider solutions design teams and the engineering / delivery departments in order to validate proposed designs and solutions
- A key element of the role will be to own the end-to-end proposition for a significant number of small and medium sized opportunities at a technical and design level. The candidate will identify run-rate and repeatable propositions, having a good eye at enabling re-use. We have invested in significant on-line tools to enable our business and the candidate should be able to quickly assimilate these portal driven sales and solution tools into their workflow.
- A key early outcome will be to help create a library of designs, solutions and design rules that can be consumed by the Sales and technical teams quickly and simply.
Knowledge and experience required:
- A Bachelor’s Degree or equivalent experience
- Minimum of 4 to 5 years of Significant IT / Telecoms experience
- Experience in a pre-sales environment with the ability to talk confidently about technical solutions
- Good understanding of Public Sector buying practices and relevant frameworks
- Excellent presentation skills – the ability to articulate technical concepts to a non-technical audience
- Good commercial acumen
- Proven technical design skills and the ability to create design documentation
- Knowledge of VPLS, MPLS, IP Networking, Routing Protocols, BGP, VRRP, IGRP
- Juniper platform experience, SRX and EX series
- Cisco technology experience
- A minimum of one additional discipline listed below:
- Experience in designing secure Internet solutions (UTM firewalls. SIEM) desirable
- Knowledge of LAN (wired and wireless) environments desirable
- Familiarity with Private & Public Cloud architecture would be advantageous
- Previous hands on technical experience is desirable
- Documentation Skills including Microsoft Word, Project and Visio
- A familiarity with Enterprise Architecture methods ( although practical experience not mandatory ) such as TOGAF.
- An understanding of government networks such as N3, HSCN, PSN, JANET or other similar sector specific environments would be advantageous
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Managed Services Engineer
- Type of role: full time permanent
- Location: London
- Hours:Monday – Friday split shift – week 1 08.00-16.30, week 2-4 09.00-17.30, week 5 10.30-19.00
- Holidays: 25 days
Overall purpose of the job:
We are currently recruiting for experienced Managed Services Engineer who has experience working with Wintel and Virtualisation products in a Helpdesk or Managed Services environment.
The successful candidate will be responsible for providing 2nd Line technical support to Exponential-e customers and act as the customer’s primary point of contact for all technical issues through to resolution and assist the 1st and junior 2nd Line Teams as a point of escalation.
Exponential-e have a strong belief in promoting from within enabling us to offer real career progression across all areas of the Service Desk and wider Engineering team.
Key responsibilities for this job:
- Progress Incident/Change/Problem tickets via ServiceNow in an MSP environment adhering to SLA’s, OLA’s & KPI’s
- Support, mentor and act as an escalation point for Incidents/Changes/Problems from 1st Line and junior members of 2nd Line dealing with challenging issues
- Provide high levels of Customers Service in order to promote positive customer feedback
- Troubleshooting technical faults, collaborating with internal/external teams and vendors to achieve fault resolution
- Ability to use initiative to work in silo as well as part of a Team to deliver timely resolution to customer requests, accurately providing regular updates using pre-defined templates to build rapport
- Ability to identify and escalate to the relevant Team when required providing comprehensive escalation notes
- Driving fault resolution to ensure SLA’s are not breached and continually reviewing existing processes to improve efficiency
- Proactive Problem Management, identifying trends to reduce repeat Incidents
- Updating documentation and KB articles
- Cover out of hours support in a Team Rota
- Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member
Knowledge and experience required:
- Experience of providing 2nd Line Technical Support in a busy customer facing/MSP Helpdesk role
- A methodical and structured approach to problem solving
- Customer focused, keen on exceeding expectations - going above and beyond
- Ability to work under own initiative, manage own time and work to deadlines
- Both approachable and assertive, with the ability to build and maintain strong working relationships with management, service delivery teams and customers.
Technical Skills:
- Experience in Microsoft Cloud Stack: Azure, ASR, WVD, Endpoint Manger, M365
- Experience in Microsoft Active Directory, Exchange, AOVPN, Windows Server OS and SQL Server
- Experience in Citrix technologies: ADC, Virtual Apps & Desktops and Citrix Cloud
- Experience in Virtualisation technologies: VMware/HyperV
- Experience in administering and supporting Backup & DR technologies
- Knowledge of Networking: DNS, DHCP, VPN, IP Subnetting
- Applicants will ideally be either MCP, MCSA, MCSE, VCP or Azure certified as a minimum
Desirable:
- Experience of managing Hyper-Converged Platforms
- Experience of User Profile Management Applications
- Experience of SCCM & Endpoint Manager
- Experience using scripting languages such as PowerShell
- Knowledge of File System Technologies
- Hands on experience with Avamar, Commvault, Zerto and VXRail.
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Recruitment Resourcer
Type of role: full time permanent
Location: London
Hours: Monday-Friday 09:00-17:30
Holidays: 25 days
Overall purpose of the job:
- The resourcer will work with the respective Recruitment Business Partners for defined areas of the business to deliver effective recruitment solutions in line with the Exponential-e Ltd Recruitment Framework
- You will be accountable for understanding recruitment requirements and sourcing appropriate talent across technical and commercial positions
- Manage the end-to-end application lifecycle using the Exponential-e’s ATS
Key responsibilities for this job:
- Using multiple sourcing channels to resource for high quality candidates
- Keep up to date with the latest sourcing methods and implementing these as appropriate
- Conducting initial screening calls to ensure only high calibre candidates are progressed
- Thoroughly qualifying all candidates
- Supporting on various recruitment projects as required
Knowledge and experience required:
- Previous experience working in a recruitment role with a focus on direct sourcing
- Previous experience sourcing for entry to senior level positions
- Previous experience sourcing professionals from a Cloud, IT, UC or Network Service provider
- Strong candidate delivery/resourcing background
- Considerable knowledge of resourcing methods
- Considerable knowledge of applicant tracking systems
- Experience working on high volume/high level recruitment assignments
- Good knowledge of MS Office: Excel; Outlook; Word; PowerPoint
- Continuous improvement mind-set
- Excellent customer service skills
- Flexible approach to work
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Vysiion: Network Engineer L2
- Type of role: full time permanent
- Location: Ark Data Centres, Cody Technology Park, Victor Way, Farnborough, Hampshire, GU14 0LH
- Hours: Monday – Friday, 37.5 hours per week. Shift times - 07:00-15:00, 10:00-18:00, 11:00-19:00
- Holidays: 25 days plus public holidays + Birthday Leave
- Security Clearance: the role will require you to undertake the SC clearance process with Vysiion
About Vysiion
Overall purpose of the job:
Responsible for providing customer support to our client base ensuring Service Levels are maintained and the ticketing system is fully up to date.
Key responsibilities for this job:
- Investigate and resolve helpdesk incidents assigned to you with speedy fixes ensuring the ticketing system is fully updated
- Monitor networks and equipment using applicable software (SolarWinds//PRTG/RMM/FMC etc), raising incidents as appropriate, investigating and resolving where possible or engaging the correct resolving teams while owning the incident to resolution
- Ensure all network alarms and events are acknowledged and appropriately dealt with during your shift. Any ongoing issues are to be documented for shift handover
- Ensure the Shift Leaders/NOC Manager are kept informed of all service affecting incidents and appropriate escalations are made, where relevant
- Provide support through assigned work from the Service Desk team and customer(s)
- Write and implement Change requests as required, following good practice and company processes
- Provide coaching to junior members of the team to improve their technical capabilities, write knowledge base articles and hold workshops to improve team understanding of customer solutions
- Take ownership of problems and incidents, driving to resolution and providing feedback on improvements to procedures, process and documentation as required
- Where appropriate and as advised by your line manager, provide DC smart hands services to support existing Smart Hands team. This could include cabling, visual inspections, providing escorts and other duties within the data centre
Knowledge and experience required:
- Experience working within a network support role (Cisco environment)
- Network troubleshooting skills
- Experience with network monitoring tools
- Excellent verbal and written communication skills with a professional phone manner
Desirable knowledge and experience:
- The ideal candidate will be SC cleared but we are open to individuals that do not have SC clearance but would be willing to go through the security clearance process
- Experience in troubleshooting and maintaining Firewalls
- Networking certification/s such as CCNA, CyberOps Associate, CCNP
- Understanding of incident, problem and change management
- ITIL practitioner
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Head of Bid Management
Vysiion: Service Analyst
- Type of role: full time permanent
- Location: Chippenham
- Hours: Monday – Friday, 09:00 – 17:00
- Holidays: 23 days rising to 25 plus Bank & Public Holidays
Key responsibilities for this job:
- Contribute to the service design of the IT Service Management Framework for all new service contracts as part of the service transition process
- Monitor the effectiveness and efficiency of the IT Service Management processes to identify service improvement opportunities
- Contribute in defining Service Reporting aligned to the Service Design based on customer service assurance and reporting requirements
- Manage the Continual Service Improvement and Problem Management processes as the Process Manager
- Contribute to defining workflow in ITSM Toolsets to drive the Service Management Frameworks
- Create Service Design Documents for new services that are transitioning through projects into Service
- Provide management of the Service Transition control documentation required by the Service teams for live operational support
- Contribute to the Service Design for our technical solutions.
- Ownership of the service delivery activities which requires customer engagement and coordination of delivery as well as documentation.
- Contribute and help in the migration of the current ITIL V3 to ITIL V4 framework
- Review existing IT Service Management processes, presenting recommendations for service improvements and managing the change activities associated with the recommendations agreed for implementation
- Working with Process Managers and Process Owners, maintain and help ensure compliance and understanding of the IT Service Management processes
- Contribute and help in the migration from Autotask to ServiceNow based on the Exponential-e framework and templates for the ITSM toolset
Knowledge and experience required:
- Experience in being part of a team to help design, develop and implementing sustainable and scalable IT Service Management policies, processes and procedures
- Customer Service focused with ability to identify and understand the customer's needs based on Contracts and Service Level Agreements
- Experience of working in Service Transition projects in a Service Analysts role
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Sales Support Executive
Type of role: full time permanent
Location: London
Hours: Monday-Friday 09:00-17:30
Holidays: 25 days plus Public Holidays
Overall purpose of the job:
- To assist the business in maximising sales revenue, by working as part of a dedicated team delivering agile, smart, dynamic and strong sales support processes.
- Act as a key point of contact for customers and Account Managers to assist with quotes and order related queries.
- Responsible and accountable for the data accuracy and integrity in CRM (Client Relationship Management) system.
- Support all Pre and Post Order Management.
- Increasing Customer Experience, Satisfaction, and Loyalty.
Key responsibilities for this job:
Customer interaction
- Ensure the Sales Support function has good relations with the customer, secondary to the Account Manager.
- Be the first port of call for customer queries.
- Provide priority support to the prestige customer base.
CRM Management
- Existing data maintenance.
- Standalone CRM based projects.
- Ownership of CRM Account Reassigns.
- Ownership of CRM lead approvals.
Processing Sales Orders
- Track all orders through the system ensuring that escalated orders are prioritised accordingly.
- Ensure that orders are completed through Post Sales in line with KPI’s.
- Ownership and completion of any departmental queries or issues.
- Aiding the completion of order paperwork.
- Generating order documentation end to end for orders £5,000 and below.
- Cross train and provide support where necessary to the Order Desk team.
- Ownership of Commercial Change Control process.
- Provide necessary support to the Internal Account Management team.
- Ownership of the order Manual Amendment Process.
- End to end completion of Large Value order amendments.
- Sales performance reporting – provide weekly statistics on sales performance for review of Sales Managers and Sales Director.
- Responsible for answering all sales lead calls from potential customers and existing customers and directing these to the appropriate team or Account Manager.
Knowledge and experience required
- Experience of providing administration support and/or customer service in a business-environment
- Ability to manage situations and people involved within these
- Ability to prioritise tasks with company processes
- Excellent communication skills required
- Good working knowledge of Excel, Word and PowerPoint is essential
- Well organised and self-motivated team player
- Effective communication skills and an excellent telephone manner
- Able to work under pressure making timely and informed decisions to tight timescales, whilst maintaining attention to detail
- A strong attention to detail and a task finisher
Knowledge and experience desirable
- Experience of providing administration support to a sales team and understanding of all sales processes in place
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Senior Marketing Manager
- Type of role: full time permanent
- Location: London (hybrid home and office working available)
- Hours: Monday – Friday, 09:00 – 17:30
- Holidays: 25 days
Overall purpose of the job:
Digital transformation is changing the world. We are looking for an individual who wants to help shape this exciting time. We are looking for a senior, strategic and commercially minded marketer, who will be responsible for defining and delivering marketing initiatives that generate new sales pipeline and expand on existing opportunities for the enterprise sales team.
This is a unique opportunity to play a key role in an exciting, fast growing business. Do you look around corners for ways to impact the large industries in the UK by leveraging impactful marketing strategies? Are you experienced in partnering with sales teams, being their trusted marketing advisor to drive programs that supports the business growth?
Key responsibilities for this job:
You will be working closely with the enterprise sales team to identify target accounts and create personalized marketing campaigns to build awareness, drive penetration and increase leads. To be successful, you will have to demonstrate extensive experience in helping organizations grow through a wide range of marketing activity from field to digital to traditional marketing techniques.
- Develop, lead, and execute Enterprise and Regional Marketing in a fast-growing business
- Working with sales teams to understand market needs and translate them into actionable programs
- Create and execute multi-touch campaigns that focus on demand generation, deal acceleration and brand awareness
- Develop positive relationships with sales teams
- Manage and monitor dedicated marketing spend, optimize marketing results with clear ROI reporting
- Research specific industry sectors, organisations and personas to help produce targeted materials and messaging
- Leading the execution of enterprise marketing activity including digital campaigns and events with other marketing peers and agencies for target accounts and verticals
Knowledge and experience required:
We need someone wanting to make a difference. You will be highly competent at working with both sales and marketing teams, feel comfortable in a matrixed team environment and able to orchestrate resources both within and outside the team to get things done.
- Passion for technology and an entrepreneurial spirit
- Experience working within a B2B Marketing environment; preferably in the IT, Telecoms, Cloud or technology space
- Ability to build & execute a marketing strategy with clear goals & objectives that aligns to the company’s business and supports the enterprise growth targets.
- Viewed as a credible partner to sales
- Experience in creating targeted programmes and tailored marketing campaigns
- Ability to influence peers through collaborative working
- Analytical and results orientated
- Previous experience developing, executing and running events, webinars, sponsorships, ABM, hospitality and direct marketing campaigns
- Skilled to use Salesforce, Marketo and other digital marketing tools
- Strong communication and interpersonal skills, including excellent writing skills
- Fluency in English. Oral and written communication skills with attention to detail
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Provisioning Administrator
Type of role: full time permanent
Location: London
Hours: Monday-Friday 09:00-17:30
Holidays:25 days plus Public Holidays
Overall purpose of the job:
Provide administrative support to the provisioning team, to involve processing orders and constant liaison with customers and suppliers.
Key responsibilities for this job:
- Accurate placement of sales orders with suppliers.
- Communicating precise and accurate information to Provisioning co-ordinators regarding sales orders.
- Update internal databases as required – being the focal administrator for the provisioning CRM system and continuously updating information in the database.
- Liaising with different areas in the business as well as external suppliers and customers
- Day to day management of the Admin team mailbox.
- Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member
Knowledge and experience required:
- Ability to interpret large volumes of data, and place orders with a high level of accuracy.
- Candidates should be numerate, literate, have good IT skills along with an organised and methodical approach to work
- Responsible and willing to take ownership of projects
- Well organised and self motivated team player
- Effective communication skills and an excellent telephone manner
- A strong attention to detail and a task finisher
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Learning and Development Business Partner
- Type of role: full time permanent
- Location: London
- Hours: Monday – Friday, 09:00 – 17:30
- Holidays: 25 days
Overall purpose of the job:
- Full ownership of the L&D cycle for your stakeholders
- To design, develop and deliver in house training appropriate to the direction of the business
- Coordinate external training where required with training suppliers and vendors
- Contribute towards assigned projects in line with the L&D strategy
Key responsibilities for this job:
- Supporting the organization by utilising instructional design practices with innovation to build world class blended learning solutions that are scalable, measureable and repeatable
- Manage and implement L&D projects as assigned to you by the L&D Manager
- Utilize Agile and instructional design project management methodology to ensure an effective, flexible approach
- Be a key point of contact within the L&D team with sufficient knowledge of key projects and programs to answer questions from stakeholders at all levels
- Delivery of Sales Induction workshops and Sales training courses
- Management of all L&D systems with demonstratable administrator level knowledge of all platforms
- Support the business by helping to manage vendor / partner certifications
- Video Editing
- Creation of online learning content using specialist software include Articulate 360 and Vyond
- Supporting the organization and delivery of the monthly Company Induction programs
- Ensure processes, policies and records are maintained sufficient to withstand regular audit
- Build and maintain strong relationships with stakeholders
- Provide training assistance and guidance to line managers to overcome training challenges
- Build and maintain relationships with training providers - work to increase the efficiency of their service while lowering costs
- Carry out Training Needs Analysis in order to continually upskill our employee group
- Evaluate training outcomes and ensure solutions have met business needs
- Preparation of reports and highlighting trends/making recommendations
- Maintain own knowledge and understanding of L&D trends and developments
- Overall monitoring of the L&D inbox to ensure all queries are managed
- Raising purchase orders
- Preparation of training collateral
- Making recommendations for improvement of training, training materials and procedures
- Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member
Knowledge and experience required:
- Excellent verbal and written communication skills
- Prior experience of building and delivering Sales Training to Senior Sales Teams is essential
- Knowledge of and experience teaching sales methodologies such as challenger, SCOTSMAN and solution selling
- Demonstrable experience of building blended learning initiatives.
- Passionate and knowledgeable about technology
- Flexible approach to work with the ability to work effectively under pressure
- Ability to work in a team with little supervision using own initiative
- Responsible and willing to take ownership
- Positive and professional attitude
- Previous demonstrable experience as L&D BP, Specialist or Consultant
- Demonstrable experience of working to an Instructional Design methodology
- Able to multitask and prioritise workload
- Exceptional organisational, time-management and interpersonal skills
- Strong attention to detail
- Experience using MS office suite
- Continuous improvement mind-set
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Client Service Delivery Associate
- Type of role: full time permanent
- Location: London
- Hours: Monday – Friday, 09:00 – 17:30
- Holidays: 25 days
Overall purpose of the job:
The role of the Client Service Delivery Associate will focus on supporting and contributing to operational relationships with allocated Clients to ensure end-to-end services support and enable current/ future business needs.
The role sits within the Major Accounts team and the Client Service Delivery Associate role will contribute to the operational delivery and performance of the specified Client’s Services. They will be playing a key role in fulfilling reporting obligations, coordinating and managing communication, updates, escalations and ensuring that all associated projects and deliverables are managed seamlessly and professionally. They will ensure continual focus on service improvement; this will be delivered via a joint continual service improvement plan which Exponential-e will develop as part of the on-going service.
The Client Service Delivery Associate will ensure that they provide service reports and drive the service performance review meetings.
Key responsibilities for this job:
- Playing a pivotal role in creating key service reports, ranging from:
- Managing the service transition and subsequent service delivery as part of the various project deliverables that are in the pipeline
- Manages elements of service delivery in order to ensure contracted service commitments are being fulfilled and continual service improvements are identified/actioned.
- Efficiency and process improvement recommendations internally and externally
- Overseeing the impact of the delivery of any projects on existing or planned Services
- Managing the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded
- Building and maintaining strong client relationships, and participates in client meetings regarding performance to ensure client satisfaction
- Ensuring that operational teams and subcontractors maintain a clear understanding of the client's needs, and provides day-to-day client advice and support
- Service review management, planning, preparation, reporting, CSAT management, risk management, major escalation and resolution ownership and reporting
Key Skills:
- A strong "can do" attitude
- A strong "customer-centric" ethic that puts the customer first
- Strong reporting skills; previous experience in using Service Now, Excel and Visio is a bonus
- A team player with an ability to positively motivate self and others
- Ability to work under pressure and manage a number of tasks simultaneously
- A good organiser
- Must be numerate and well organised
- A diligent and conscientious approach to carrying out work is essential
- Strong written and oral communication skills, with an ability to draft own correspondence
- A natural collaborator and strong communicator.
Person Specification:
- Has a positive outlook and able to adopt a focused mindset when working under pressure
- Has a strong attention to detail and is able to analyse large amounts of data in an articulate manner
- Hands on approach with ability to 'juggle' several tasks at once
- Must show tenacity and willingness to work additional hours on occasions if necessary.
- Must be diplomatic and persuasive with an ability to handle difficult conversations and confidently liaise with stakeholders at all levels
- Ability to gain immediate credibility with senior staff and the trust of all staff
- Ability to gain an in-depth understanding of a Service, how it enables the business, and how it is delivered through a set of technical components provided by a number of different internal and external parties
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Bid Manager
Type of role: full time permanent
Hours: Monday – Friday 9:00am – 17:30pm
Holidays:25 days plus public holidays
Overall purpose of the job:
- Manage and complete large tender responses to win new business and manage the process from initial request to contract signature ensuring compliance with customer requirements and highlighting company value proposition.
- Will provide valuable input into each opportunity qualification, win strategies, commercial discussions and solution delivery.
- Manage and assist in the completion of all PQQs , RFIs, RFQs and RFPs by drawing upon Boilerplate information and making relevant to client requirements.
- Create winning proposals and respond to RFPs by working with Sales Account Managers to understand client’s requirements and drawing upon resources around the business to help co-ordinate responses or proposals to reflect this.
Key responsibilities for this job:
- Review, drafting and managing the delivery customer bid request materials received including PQQs, RFIs, RFPs and Tenders.
- To review all content to ensure questions are being fully responded to, critiquing content, whether sales, technical, support etc and liaising with departments to update, amend and delete as appropriate ensuring consistent professional response.
- Qualifying opportunities.
- Organising and chairing all kick-off meetings and co-ordinating a win strategy.
- Delegating and assigning workload to bid team to ensure efficiency throughout bid life and meet deadlines.
- Co-ordinating and chairing all review meetings and monitoring progress and assess drafts.
- Carrying out post bid reviews to evaluate lessons learnt from client feedback.
- Review tender clarifications and attend customer clarification meetings as required.
- To be lead point for all questions, points of clarification to and from the clients (In bids scenarios only) ensuring that all questions / points are completed within the tender guidelines.
- Collating standard bid response documents in accordance with the Exponential-e defined styles and branding.
- Making bid pricing recommendations, in collaboration with Sales, based on relevant data from other bids and available competitive intelligence
- Management of the bid pipeline to ensure maximum opportunities are available
- Providing bid follow-up activity assistance and expertise when needed to support the sales cycle.
- To actively seek out new ways of finding new bid/tender opportunities
- Work to tight deadline and go the extra mile (including hours) where required
- Risk tracking and management throughout the bid process
- Proof reading and formatting of documentation
- Assisting with creation of PowerPoint presentations to present to clients at the shortlisted stage of the bid process.
Knowledge and experience required:
- Experience working as a Tender or Bid professional within the IT/Telecommunications/Technology sector
- Proven capability in delivering winning, large complex IT solutions opportunities.
- Experience working in a sales driven environment responding to bids and tenders
- Excellent time management skills.
- Well organised self-starter with strong project management skills.
- Excellent communication skills and strong attention to detail.
- Excellent presentation skills
- Ability to work under pressure, delivering to tight deadlines and manage multiple bids
- Advanced MS Office skills (Word, Excel, Outlook, PowerPoint)
- Ability to be innovative.
- Ability to delegate.
- Ability to adapt effectively to frequently changing situations and to prioritise
- APMP Qualified – (Preferable, but not essential.)
- Prince 2 Qualified (Preferable, but not essential)
- Very strong attention to detail
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Vysiion: 3rd Line Support Engineer
- Type of role: full time permanent
- Location: Langley Park, Chippenham
- Hours: 37.5 per week, normally worked between the hours of 7am and 6pm, Monday to Friday (i.e. 07:00–15:00, 08:00-16:00, 9:00–17:00, 10:00–18:00)
- Holidays: 25 Days + Public Holidays + Birthday Leave
About Vysiion
Vysiion, an Exponential-e Group company, is a growing organisation specialising in providing IT Managed Services and Consultancy to the UK Public Sector including local and central government agencies, blue light, healthcare and defence.
Overall purpose of the job:
Responsible for providing technical support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date.
Key responsibilities for this job:
- Support and sustain customer and internal IT infrastructure to ensure a high-quality service to business users
- Install, upgrade, support and troubleshoot Enterprise Applications and Webservers hosted on Windows Servers. Establishing the networking environment by designing system configuration, directing system installation, defining, documenting and enforcing network standards
- Manage and Support the VMware environment
- Manage and Support the backup environment
- Manage and Support the Windows server environment
- Manage and Support the Network and Firewall Infrastructure
- Manage and Support the Monitoring and AV Solution
- Evaluate internal infrastructure and recommend changes in services, products, protocols and standards to ensure it meets the current and future needs of the business
- Test infrastructure performance and provide input into internal reporting
- Ensure appropriate security levels on infrastructure are maintained
- Develop and implement maintenance activities including but not limited to: Regular health checks, Certificate expiration checks, Patching schedules, WSUS, Backup schedules, End point testing
- Diagnose and quickly resolve a wide range of Windows applications and networking problems
- Requesting and coordinating 3rd party vendor support
- Install, upgrade, support and troubleshoot Windows 10, Microsoft Office products
- Take ownership and deal with hardware and Microsoft support queries and issues reported by the customer
- Email and user account administration, i.e., account creation and management and distribution lists on Microsoft Exchange and passwords rest on Active Directory
- Responsible for monthly switching of backup tapes at Spring Park
- Ownership of 3rd line incidents, changes and problems
Knowledge and experience required:
- Strong troubleshooting skills and customer service focus
- Experience supporting Windows Server
- Experience supporting VMware
- Full driving license and the ability to be able to work on customer sites as appropriate with minimal supervision
Desirable technical skills:
- Cloud-based solutions such as Azure and Office 365
- Cloud computing
- Support of business applications within a corporate environment
- Disaster recovery and business continuity planning and management
- PowerShell Scripting
- Active Directory knowledge
- MS Exchange
- Office 365
- Windows Server
- Virtual environments
- SQL Server
- TCP/IP
- Monitoring tools
- Routers, Firewalls, VPN and wireless
- Backup and restore methodologies
- AD, File Systems and Print Services
- Certificate Management
- MDM
Desirable product knowledge:
- Azure
- VMWare (ESXi hosts and Vcenter)
- Storage Array
- Dell Servers
- VEEAM
- Microsoft Server 2012 & 2019
- MS SQL Server 2017
- Microsoft Exchange Server 2013/2019 (on premise)
- Dell Network Switches
- Juniper
- PRTG (Monitoring)
- ESET Antivirus
- Symantec
- Datto RMM
- Solarwinds
- Intune
- 3CX
- Cisco
Desirable qualifications:
- Cisco CCNA
- Microsoft MCSE/MCSA
- Microsoft Certified 365 Enterprise Administrator Expert / Azure Solutions Architect Expert
- Linux Foundation Certified Systems Administrator / Engineer
- VMware VCP‐DCV
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Service Desk Manager
- Type of role: full time permanent
- Location: London
- Hours: Monday-Friday 09:00-17:30
- Holidays: 25 days
Overall purpose of the job:
- To ensure the smooth and timely flow of 3rd line Incidents/changes/tickets through the job queue to balance workload, ensure Service Level targets are met and achieve excellent customer service.
- To ensure outgoing calls are made regularly to provide a customer facing update and upon call closure to encourage NPS feedback responses.
- To oversee the day-to-day operations of the 3rd line team and provide coaching and mentorship to direct reports.
- To work collaboratively with Managed Services Management team to ensure processes and procedures are documented, communicated, followed and reviewed within a programme of Continual Service Improvement.
- To work collaboratively with the Managed Services Management team to ensure complete, up to date knowledgebase documents are available to the team and a structured system for knowledge transfer is in place.
- Facilitate training workshops and technical mentorship between the 3rd line team and lower level support team.
Key responsibilities for this job:
- Lead the Manage Services 3rd Line team, ensuring all tasks and duties are completed to a satisfactory standard
- Ensure operational procedures and practices are well defined, documented and consistently applied in line with ITIL and/or industry best practice.
- Provide leadership and direction to the Team, ensuring appropriate and robust process management and review frameworks are put in place and is followed.
- Ensuring a professional working relationship with customers, suppliers and partners are successfully maintained by the Managed Services team.
- Play an active role in the escalations and complaints process to ensure the 3rd line team always provide a swift and highly effective resolution of issues.
- Ensure the 3rd line team are trained and developed in accordance with the technologies we support and maintain to enable them to deliver high quality service and support.
- Act as an escalation point for customers and internal management.
- Notify management and colleagues of potential Major Incidents to ensure the right resources are put in place to restore service/s quickly.
- Follow up post Major Incident reviews and ensure mitigations are put in place to avoid further re-occurrences. This could be either procedural or technical.
- Drive a continual service improvement programme based on a desire to become a World Class Managed Service Provider.
- Contactable and diligent outside of core working hours for Team Leader support and guidance
- Follow up with customers who have provided negative feedback and ensure issues are addressed with reasonable measures.
- Lead employee development through clear goal setting, establishing development plans, regular coaching and performance reviews.
- Conduct 121’s and provide feedback to Senior Leadership in regard to the team’s performance including identifying training requirements.
- Participate in the hiring process of new team members.
- Produce and deliver KPIs for aligned teams.
- Any other fair and reasonable task or duty assigned to you by your Manager or other senior Exponential-e Ltd staff member
Knowledge and experience required:
- Minimum 3 years’ experience of coaching and supervising teams and managing the workloads for others.
- Experience of designing and delivering job-based training to individuals and teams including creating and documenting service desk procedures Strong interpersonal and communication skills, particularly customer facing techniques and listening abilities
- Ability to work on own initiative, manage own time, and work to deadlines Implementation of initiatives and process with strong ITIL background
- Patient and methodical approach to dealing with IT issues and managing customer expectations
- Creating a healthy, collaborative, and fun working environment
- Experience in working in a Managed Service Provider environment, both as a delivery operative and a manager
- Excellent technical background the Microsoft Server and Cloud Stack of products and features.
- Knowledge of private and public Cloud technologies
- Applicants will ideally be either MCP, MCSA, MCSE or VCP certified
- Minimum ITIL Foundation V3 Qualification is essential
- Desired skills in Microsoft System Centre, Citrix, DR, Security and Azure are an advantage.
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
UCC Sales Specialist
Type of role: full time permanent
Location: London
Hours: Monday-Friday 09:00-17:30
Holidays: 25 days
Overall purpose of the job:
- To develop, support and execute the new business acquisition strategy of Exponential-e UCC Sales ensuring achievement of all assigned margin, revenue and contract value targets
- Sales role focused on driving new business growth in UCC solutions. It’s an overlay position enhancing the sales teams with a higher level of knowledge & expertise
- Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators
- Act as an UCC evangelist within the sales floor
Key responsibilities for this job:
- Achieve and exceed margin, contract value, and revenue targets
- Deliver against key performance indicators and objectives
- Develop and execute short, medium and long term business plans to exceed targets
- Provide support to the Sales teams (direct and channel) on UCC opportunities (SIP Trunking, Voice minutes, Hosted PBX, Unified Communications, Video Conferencing, Collaboration services..)
- Build and maintain a solid and robustly qualified pipeline of sales opportunities within target markets growing to a level of 3x target coverage (net new and overlay)
- Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
- Religiously maintain opportunity pipeline and deal positions on CRM (Salesforce)
- Develop strategy with the Heads of, produce win-plans and support on executing on major deals
- Define target list (existing/cross sell/up sell & new logos) and support engagement of suspects based on clearly defined criteria
- Build and maintain a UCC opportunity matrix for existing accounts and drive specific campaigns to target them
- Develop an in-depth knowledge of the factors impacting the business
- Work with the sales team to generate strong relationships with senior executives within customers / partners / prospects
- Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
- Identify and develop opportunities for strategic step-change revenue growth
- Support responses to tenders, RFI’s, RFPs, and other response formats
- Build and provide clear support to virtual teams in pursuit of major business opportunities
- Understand and be able to articulate deal level P&Ls
- Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions
- Complete monthly reports and other administrative requirements to quality standards and required timeframes
Knowledge and experience required:
- UCC / Voice sales experience of at least 3 years in a similar role
- Extensive experience within the UCC / voice /PBX / collaboration services and other services
- Experience in developing business in assigned industry verticals
- Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas
- Able to demonstrate strong commercial understanding and business acumen
- Strong sales skills (prospecting, qualifying, campaign management)
- Detailed understanding of sales process and demonstration of world class sales rigour
- Proven track record of identifying, developing and closing major opportunities
- Proven and consistent track record of target over-achievement
- Excellent networking ability and natural communication style
- Excellent communicator with strong presentation, numeracy and written skills
- Strong problem solving abilities; able to facilitate discussions and outcomes
- Able to travel within designated territory and able to work with the minimum of supervision
- Microsoft Suite (Excel, Word, Email, Access, Power Point)
- Salesforce CRM experience advantageous but not essential
- Degree level education advantageous, but track record of success in aligned career of higher importance
Personal Characteristics:
- High energy, positive, and achievement driven with passion for success
- Committed to taking personal ownership and responsibility
- Confident and empathic individual with ability to build rapport with team, clients and internally to C level
- Customer focused with passion for delivery of excellent service
- Analytical thinker, with structured approach to resolving issues
- Able to work with minimal supervision but also to contribute to team goals
- Committed to ongoing learning and personal development
- Flexible work ethic
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Core Network Engineer
Type of role: full time permanent
Location: London
Hours: Monday-Friday 09:00-17:30
Holidays: 25 days
Overall purpose of the job:
The senior networking team are responsible for all aspects of maintaining and growing the core network architecture. This team sits at level 4 of the engineering hierarchy and are responsible for carrying out core network projects as well as providing advanced support for the 2nd and 3rd line engineering teams.
Key responsibilities for this job:
- Ensure the smooth day-to-day running of the core network
- Providing support for 2nd and 3rd line engineers
- Working in parallel with normal daily duties to deliver assigned projects
- Responsible for the configuration and management of the National and International MPLS network
- Responsible for the configuration and management of the IP network
- Responsible for the configuration and management of the Optical network
- Field engineering duties when required (core network related)
- To be available for on call duties (core network related) and out of hours work as required
Knowledge and experience required:
- Experience working within a Service Provider environment on the core network architecture
- Experience working within a multi-vendor network environment - Cisco, Juniper and Alcatel-Lucent are relevant
- Advanced networking experience including fundamental networking principals
- Advanced knowledge of routers, switches, firewalls, Access Control Lists (ACLs)
- Experience and good knowledge of MPLS protocols and operation
- Advanced skill in understanding and configuring routing protocol operation - BGP, OSPF, ISIS, EIGRP.
- Advanced IP Addressing and Subnetting knowledge – IPv4 & IPv6
- Advanced skill in understanding and configuring of switching technologies – Spanning Tree Protocol, VLANs, Dot1q, QinQ.
- A good knowledge of other network principles such as DNS, MX Records
- Other technologies – VPLS (E-Lan), E-Line, DSL, Group protocols (VRRP, HSRP), understanding of access technologies (E1, Fibre etc)
- Good customer facing skills
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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1st Line Network Engineer
- Type of role: full time permanent
- Location: London
- Hours: Monday to Friday, alternating shifts, 9am-5:30pm, 8am-4:30pm, 10am-6:30pm
- Holidays: 25 days + Birthday Leave
Overall purpose of the job:
Day to day running of the Service Desk providing client support with a focus on providing a high level of customer service.
Key responsibilities for this job:
- First line support handling customer enquiries and support issues using our ticketing system
- Proactive network monitoring of alarms and traps for our customers via our monitoring tools
- Troubleshooting circuit faults and working with carriers to achieve fault resolution
- Driving fault resolution to ensure SLA's are not breached
- Ensuring issues are handled effectively by following SLA guidelines
- Escalation of faults/outages in accordance with Exponential-e procedures
- Taking immediate corrective action to restore services
- Maintain professional working relationships with customers, suppliers and work colleagues
- Creating incident reports/notifications for customer distribution
What we are looking for:
- Someone with a passion for working in the networking field who is eager to learn and progress
- Strong customer service focus
- Experience working within a customer focused role
- General networking knowledge
- Excellent verbal and written communication skills with a professional phone manner
- Flexible approach to work with the ability to work effectively under pressure
- Ability to work in a team with little supervision using own initiative
- Responsible and willing to take ownership
- Positive and professional attitude
Nice to have:
- Cisco/Juniper certification
- Experience working in a Service Desk environment
- Programming language experience
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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3rd Line Network Engineer
- Type of role: full time permanent
- Location: Home/remote based or London (hybrid home and office working)
- Hours: Monday-Friday 09:00-17:30 + on call
- Holidays: 25 days + Public and Bank Holidays + Birthday Leave
- Security Clearance: the role will require you to undertake the SC clearance process with Exponential-e
Overall purpose of the job:
To manage and own support tickets in relation to existing customer services.
To design and implement changes as per client’s requirements.
To work closely with the 2nd Line Service Desk team and the Solution Delivery team to assist in supporting customers and configuration tasks.
Key responsibilities for this job:
- Regular communication verbally and written with existing customers
- Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk
- To take ownership and effectively manage support tickets for incidents, change and service requests
- To plan and complete projects as assigned to you by the Head of 3rd Line Network Support
- Documentation of customer solutions – CMDB, Visio documentation, technical summary write up
- DR/Failover Testing
- To provide support and mentoring to 2nd Line engineers
- Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects
- On-call rota out of hours for high priority incidents
Technical Environment:
- Switching; Cisco, Meraki, Aruba, HP, Dell, Juniper
- Wireless; Cisco, Meraki, Aruba
- Security; Palo Alto, Prisma, Fortinet, Cisco ASA
- SD-WAN; Citrix, Viptela, Meraki, Fortinet, Nuage
- Cisco NAC ISE, SD-A/DNAC, DOT1x
- Cisco Nexus 7xxx, 5xxx, 2xxx series
Knowledge and experience required:
- Experience using next generation firewalls such as Palo Alto, Fortigate Cisco ASA, Firepower, Check Point. This should include experience of configuring and troubleshooting access lists, NAT, IPSec and SSL VPNs
- Knowledge of layer 2 switching protocols such as STP, Dot1Q, QinQ, VPLS
- Knowledge of layer 3 routing protocols such as BGP, OSPF, EIGRP, HSRP, VRRP
- Excellent verbal and written communication skills with a professional phone manner
- Flexible approach to work with the ability to work effectively under pressure
- Ability to work in a team with little supervision using own initiative
- Strong customer service focus
- Responsible and willing to take ownership
- Eager to learn and develop technical skills
- Positive and professional attitude
Desirable knowledge and experience:
- In depth knowledge of configuring and troubleshooting network security devices/protocols
- Ability to troubleshoot and isolate faults to identify root cause and bring to resolution
- Advanced knowledge of layer 2 and 3 protocols
- Strong knowledge of OSPF and BGP in an ISP environment
- Proficient in packet capture and interpretation
- Familiarity with Cloud products such as Azure / Amazon AWS
- Experience working within a Managed Service Provider Environment
- Exposure to network automation/programming such as Ansible/Python
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Legal Counsel
- Type of role: full time permanent
- Location: Exponential-e HQ in London, Vysiion HQ in Chippenham or remote based
- Hours: Monday – Friday, 09:00 – 17:30
- Holidays: 25 days + Birthday Leave
Overall purpose of the job:
Protection of the company through the drafting and negotiation of appropriate contractual documents.
Key responsibilities for this job:
- Escalating contractual issues internally to the Legal Director and Commercial Approval Board for resolution
- Drafting and negotiating contracts with customers for the supply of hardware/software, installation and commissioning and ongoing support services.
- Ensuring prime contract terms are flowed down into subcontracts.
- Drafting, reviewing and negotiating Non-Disclosure Agreements and Novation Agreements
Knowledge and experience required:
- Law Degree essential
- LPC preferred
- Relevant post-graduate experience in a contracts environment
- Experience within a system integrator dealing with the supply of technology infrastructure and services into major construction projects preferred
- Good knowledge of UK construction and utility industry standard form contracts e.g. NEC3
- Exceptionally high level of attention to detail
- Ability to work autonomously leading on contract negotiations on behalf of the business
- Ability to work under pressure to agreed timeframes and mange competing demands and prioritise workload accordingly
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Security Sales Specialist
Type of role: full time permanent
Location: London
Hours: Monday-Friday 09:00-17:30
Holidays: 25 days
Overall purpose of the job:
The Cyber Security Specialist (sales overlay) has responsibility for prospecting and closing new business across commercial and public sector organisations. With the support of Account Managers, Solutions Engineering and Demand from activities and events, the Cyber Security Specialist will utilise a consultative and solutions sales approach to map Exponential-e’s service offerings to the clients’ needs.
Key responsibilities for this job:
- Prospect and sell into SME, Large Enterprise, Public Sector, Health and central/local government accounts
- Sales driven but providing subject matter expertise and strategic insight into these domains.
- Deliver on-line and face-to-face presentations highlighting Exponential-e capabilities and addressing market trends
- Effectively map Exponential-e solutions to meet prospects needs
- Maintain and update customer relationship tools for each prospect interaction
- Ability to sell in a direct and channel model
Knowledge and experience required:
- Knowledgeable about security vendors, technologies, industry regulations and business drivers
- Ability to talk with conviction about National initiatives and standards that apply to all commercial and government bodies, such as the CESG Cloud Security Principles
- Excellent knowledge about Managed Security Services
- Excellent communications and interpersonal skills with high energy level
- Self-starter, results- and success- oriented with the ability to follow through on commitments.
- Proven solid analytical and problem solving skills
- Proactively establish and maintain effective working team relationships with all departments
- Business and/or IT related Degree preferable but more importantly relevant security and cyber accreditations such as CISP, CCSP, ISC2, PCI/DSA etc.
Desirable knowledge and experience:
- 3-5 years sales experience (security, information risk and compliance services )
- Sophisticated, flexible communication and presentation skills
- Strong written and proposal development skills
- Proven, qualified sales track record
- Cold call and telemarketing experience
- Experience in selling Security Services (Anti Malware, SIEM, Firewall, GRC Consultancy, Audit and compliance)
- Strong office organisational and management skills
- Able to successfully work under pressure, to targets and deadlines
- Ability to hold Security Check (SC) or Non-Police Personnel Vetting (NPPV) level 2-3
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Vysiion: 2nd Line Support Engineer DST
- Type of role: full time permanent
- Location: Corsham
- Hours: Monday – Friday, 37.5 hours per week. Shift times - 07:30-16:00, 08:00-16:30, 08:30-17:00, 09:30-18:00
- Holidays: 25 Days plus Public Holidays + Birthday Leave
- Security Clearance: This role will require the individual to go through a process to be vetted to Security Clearance level
About Vysiion
Vysiion, an Exponential-e Group company, is a growing organisation specialising in providing IT Managed Services and Consultancy to the UK Public Sector including local and central government agencies, blue light, healthcare and defence.
Overall purpose of the job:
Day to day delivery of IT support and technical services to Vysiion customer base. Build and retain relationships with existing customers, whilst maintaining the skills and technical competence to meet the requirements of customers and the company.
Key responsibilities for this job:
- Respond to requests for technical assistance via phone and electronically
- Diagnose and resolve technical hardware and software issues in a timely, concise and informative manner
- Hardware fault analysis and repair
- Attend customer sites and provide IT support as directed by the customer
- Travel between various Vysiion company office locations as required
- Where required go through client change process in order to perform tasks
- Completion of project documentation, PID, test report
- Accurate, informative, reporting & communication with other departments
- Completion of service tickets in a timely, concise and informative manner
- Follow/Maintain ITIL Process
- Identify and escalate situations requiring urgent attention
- Liaise with customer services to track job progress and completion
- Take ownership of customer problems
- Document Service Desk Processes, Triage/UAT Scripts
Knowledge and experience required:
- Experience in a Helpdesk, Service Desk or similar role
- Experience supporting Windows Server 2012 R2 and up
- Experience dealing with networking devices such as firewalls and switches
- Experience in Backup solutions, such as Veeam
- Experience of working within an ITIL framework
- Full driving license and the ability to be able to work on customer sites as appropriate with minimal supervision
Vysiion: 1st Line Support Engineer
- Type of role: full time permanent
- Hours: 4 on 4 off shift pattern, 12 hour shifts, early shift 7am-7pm, late shift 10am-10pm. 4 days on early shift, 4 days off, 4 days on late shift, 4 days off.
- Location:Hybrid working between Chippenham HQ, Corsham Data Centre and working from home
- Holidays: 23 days per annum inclusive of bank holidays
- Security Clearance: the role will require you to undertake the SC clearance process with Vysiion
About Vysiion
Vysiion, an Exponential-e Group company, is a growing organisation specialising in providing IT Managed Services and Consultancy to the UK Public Sector including local and central government agencies, blue light, healthcare and defence.
Overall purpose of the job:
Responsible for providing first level customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date.
Key responsibilities for this job:
- Respond to requests for technical assistance via phone and electronically
- Diagnose and resolve technical hardware and software issues in a timely, concise and informative manner
- Hardware fault analysis and repair
- Attend customer sites and provide IT support as directed by the customer
- Proactively advise clients on potential improvements to their infrastructure
- Where required go through client change process in order to perform tasks
- Travel between various Vysiion company office locations as required
- Accurate, informative, reporting and communication with other departments
- Completion of service tickets in a timely, concise and informative manner
- Follow/maintain ITIL process
- Identify and escalate situations requiring urgent attention
- Liaise with customer services to track job progress and completion
- Take ownership of customer problems
- Document Service Desk Processes, Triage/UAT Scripts
Knowledge and experience required:
- Experience in an IT Support / Helpdesk / Service Desk role or equivalent qualification (CompTIA or Microsoft Certified)
- Strong customer service focus
- Excellent verbal and written communication skills with a professional phone manner
- Full driving license and the ability to be able to work on customer sites as appropriate with minimal supervision
Desirable technical skills and experience:
- Experience supporting Windows 10 and current Windows Server operating systems (2008/2012/2016)
- Experience dealing with Active Directory
- Experience in supporting Office 365 or other cloud-based solutions
- Experience with PBX systems such as 3cx
- Experience in Backup solutions, such as Veeam
- Experience of working within an ITIL framework, ideally with an ITIL Foundation certificate
- Industry Standard qualifications (e.g. CompTIA, Microsoft certified)
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Vysiion: 2nd Line Support Engineer
- Type of role: full time permanent
- Location: Chippenham HQ
- Hours: Monday – Friday, 37.5 hours per week. Shift times - 07:30-16:00, 08:00-16:30, 08:30-17:00, 09:30-18:00
- Holidays: 25 Days + Public Holidays & Birthday Leave
About Vysiion
Vysiion, an Exponential-e Group company, is a growing organisation specialising in providing IT Managed Services and Consultancy to the UK Public Sector including local and central government agencies, blue light, healthcare and defence.
Overall purpose of the job:
Have responsibility for the day to day delivery of IT support and technical services to Vysiion customer base. Build and retain relationships with existing customers, whilst maintaining the skills and technical competence to meet the requirements of customers and the company.
Key responsibilities for this job:
- Respond to requests for technical assistance via phone and electronically
- Diagnose and resolve technical hardware and software issues in a timely, concise and informative manner
- Hardware fault analysis and repair when required
- Attend customer sites and provide IT support as directed by the customer
- Travel between various Vysiion company office locations as required
- Proactively advise clients on potential improvements to their infrastructure
- Where required go through client change process in order to perform tasks.
- Completion of project documentation, PID, test report
- Accurate, informative, reporting & communication with other departments
- Completion of service tickets in a timely, concise and informative manner
- Follow/Maintain ITIL Process as required
- Identify and escalate situations requiring urgent attention
- Liaise with customer services to track job progress and completion
- Take ownership of customer problems
- Document Service Desk Processes, Triage/UAT Scripts and as required
Knowledge and experience required:
- Experience in a IT Support, Helpdesk, Service Desk or similar role.
- Experience supporting Windows Server
- Strong customer service focus and excellent communication skills.
- Full driving license and vehicle. With the ability and willingness to be able to travel to and work on customer sites as appropriate with minimal supervision.
Desirable skills and experience:
- Industry standard certifications (e.g. Microsoft Certified, CompTIA, ITIL)
- Experience of working within an ITIL environment
- Experience in supporting Azure, Office 365 and other cloud-based solutions
- Windows Server 2012 R2 and up
- Virtualization software such as VMware
- PBX systems such as 3cx
- Backup solutions, such as Veeam
- Networking devices such as firewalls and switches
- Citrix
- Microsoft Intune
- SharePoint
- Dell Hardware
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Vysiion: 2nd Line Support Engineer - On-site
- Type of role: full time permanent
- Location: Chippenham with travel to customer site in the Bristol area circa 2.5 days per week
- Hours: Monday – Friday, 37.5 hours per week. Shift times - 07:30-16:00, 08:00-16:30, 08:30-17:00, 09:30-18:00
- Holidays: 25 Days + Public Holidays & Birthday Leave
- Clearance: the post holder will be required to have a DBS check completed
About Vysiion
Vysiion, an Exponential-e Group company, is a growing organisation specialising in providing IT Managed Services and Consultancy to the UK Public Sector including local and central government agencies, blue light, healthcare and defence.
Overall purpose of the job:
Have responsibility for the day to day delivery of IT support and technical services to Vysiion customer base. Build and retain relationships with existing customers, whilst maintaining the skills and technical competence to meet the requirements of customers and the company.
Key responsibilities for this job:
- Respond to requests for technical assistance via phone and electronically
- Diagnose and resolve technical hardware and software issues in a timely, concise and informative manner
- Hardware fault analysis and repair when required
- Attend customer sites and provide IT support as directed by the customer
- Travel between various Vysiion company office locations as required
- Proactively advise clients on potential improvements to their infrastructure
- Where required go through client change process in order to perform tasks.
- Completion of project documentation, PID, test report
- Accurate, informative, reporting & communication with other departments
- Completion of service tickets in a timely, concise and informative manner
- Follow/Maintain ITIL Process as required
- Identify and escalate situations requiring urgent attention
- Liaise with customer services to track job progress and completion
- Take ownership of customer problems
- Document Service Desk Processes, Triage/UAT Scripts and as required
Knowledge and experience required:
- Experience in a IT Support, Helpdesk, Service Desk or similar role.
- Experience supporting Windows Server
- Strong customer service focus and excellent communication skills.
- Full driving license and vehicle. With the ability and willingness to be able to travel to and work on customer sites as appropriate with minimal supervision.
Desirable skills and experience:
- Industry standard certifications (e.g. Microsoft Certified, CompTIA, ITIL)
- Experience of working within an ITIL environment
- Experience in supporting Azure, Office 365 and other cloud-based solutions
- Windows Server 2012 R2 and up
- Virtualization software such as VMware
- PBX systems such as 3cx
- Backup solutions, such as Veeam
- Networking devices such as firewalls and switches
- Citrix
- Microsoft Intune
- SharePoint
- Dell Hardware
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Enterprise Business Development Manager
Client Service Delivery Manager
Type of role: full time permanent
Location: Home/remote based or London (hybrid home and office working)
Hours: Monday-Friday 09:00-17:30
Holidays: 25 days
Overall purpose of the job:
As the Service Delivery Manager you will be responsible for establishing and maintaining operational relationships with the allocated Client to ensure end-to-end services support and enable current and future business needs.
Key responsibilities for this job:
- Building and maintaining strong client relationships, and participates in client meetings regarding performance to ensure client satisfaction
- Ensuring that Services are delivered in a manner that achieves the service level agreements
- Financial analysis and reporting
- Efficiency and process improvement recommendations internally and externally
- Building and maintaining strong client relationships, and participating in client meetings regarding performance to ensure client satisfaction
- Managing the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded
- Developing strategic relationships with the client, building trust and profile within the Client’s team
- Service review management, planning, preparation, reporting, CSAT management, risk management, major escalation and resolution ownership and reporting
- Identifying upsell and retention opportunities and managing them through to completion with Sales teams
- Managing all associated change management and change control processes within a multi-faceted, highly complex contract framework
- Ensuring that implementations and ongoing services are delivered on time and meet client requirements by maintaining tight control over the project schedule, risks, scope of work and budget
Experience and skills required:
- Experience in Service Delivery Management / Client Relations role
- Strong stakeholder management skills
- Experience working to agreed SLA’s
- Experience working within a B2B client facing role
- Presentation skills
Desirable experience and skills:
- Experience working in the IT/Telecoms industry
- Understanding of ITIL process, incident management, change management and problem management
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Vysiion: Project Delivery Engineer
- Type of role: full time permanent
- Location: Chippenham with flexibility to work from home / hybrid working
- Hours: 37.5 hours per week
- Holidays: 25 Days + Public Holidays
About Vysiion
Vysiion Ltd., part of the Exponential-e Group, delivers complex end-to-end IT, OT, network infrastructure, managed service solutions, and services, primarily into defence, CNI, and the public sector, market verticals.
Primary product focus areas:
- Solution architecture of system integration projects across Energy, Water, CNI and Blue Light clients
- WAN Portfolio: Private Mission Critical IP and SDH networks, VPLS, Data Connectivity and Wireless
- LAN Portfolio: Networks, CCTV Access Control integration, Cyber Security
- Voice portfolio: Hosted and traditional voice offerings
- Design and specify systems and sub-systems in line with customer specification. This may be completed as part of a pre-sales activity or project delivery phase. This will include engagement with existing and new suppliers.
- Creation of Bill of Materials and assist in pricing in conjunction with sales/bid team.
- Formulation of project and handover documentation including, but not limited to; engineering documentation and drawings, testing procedures, Health and Safety documentation.
- Install, commission and test communications equipment and systems, together with associated interfacing systems at sites around the UK, and occasionally, abroad, ensuring accurate and timely completion in accordance with company and customer procedures, with required documentation
- Configuration, fault-finding and maintenance of third party proprietary equipment
- Obtain and maintain technical competence in the communication systems supported
Knowledge and experience required:
- Experience in site activities including installing, configuring and commissioning communications and telecoms equipment and services.
- Experience in design of formalised design of systems and or subsystems.
- Able to demonstrate commercial understanding and business acumen
- Exposure to, and some experience in a diverse range of communication technologies, including IP Networking and at least one of the following: TDM, DWDM, microwave radio, telephony, CCTV, Access Control.
- Flexibility in working, including willingness to work and stay away in different regions of the UK and occasionally abroad.
- Excellent customer facing qualities.
- Excellent communicator with strong presentation, numeracy and written skills
- Confidence to work in controlled areas, such as electrical substations.
- Confidence to work with low voltage power systems
- Able to travel within designated territory and able to work with the minimum of supervision
Desirable knowledge and experience:
- Cisco Qualification (CCNA/CCNP etc)
- Experience with Cyber Security.
- Electrical ‘18th Edition’ and/or Level 2 & 3 Diploma in Electrical Installations
- Inspection & Testing level 2 certificate (C&G 2392-10)
- Sales skills (prospecting, qualifying, campaign management)
- Understanding of sales process
- Degree level education advantageous, but track record of success in aligned career of higher importance
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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ServiceNow Business Analyst
- Type of role: full time permanent
- Location: London
- Hours: Monday – Friday, 09:00 – 17:30
- Holidays: 25 days
Overall purpose of the job:
In your role as ServiceNow Business Analyst you will have the opportunity to make a real difference to a technology business by getting hands on experience with facilitating business change and systems transformation across Exponential-e’s ServiceNow Platform.
You’ll start out working as ServiceNow Business Analyst supporting our ServiceNow platform utilizing our core Agile framework, building up over time to work on bigger projects and undertaking more complex work by taking a lead role as you develop your knowledge, skills, and confidence.
Day to day you will be responsible for liaising between business stakeholders and system developers; gaining knowledge and understanding of business scenarios, problems and documenting your findings in a manner that is unambiguous and relevant. This also includes facilitating stakeholders through the mapping and analysis of their value work streams; business case development and delivery of system changes using Agile and Lean Startup methodology.
You will work with the Director of Digital Transformation and lead Product Owner to develop plans in support of systems development. You will also lead and support small to medium strategic initiatives responsible for delivering product backlog within time, quality and budget.
Key responsibilities for this job:
- Elicit requirements and define the scope of backlog items (epics/features/user stories) that guide the development team.
- Develop appropriately detailed specifications for product features so they are clearly understood by the development teams.
- Articulate business and user problems, identifying opportunities and ways to address these problems.
- Participate and lead agile ceremonies such as - planning, refinement, daily stand-ups and retrospectives.
- Play a leading role in the adoption of agile ways of working within the business and facilitate collaborative working to establish the foundation for feature team delivery.
- Business process re-engineering where applicable and the write and edit of relevant documentation of processes, systems specifications, standard operational procedures and flow diagrams to illustrate ‘as is’ and ‘to be’ business processes.
- Ensure the integrity of the ServiceNow platform is maintained by adhering to best practice while still achieving valuable outcomes to support the business.
- Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member.
Knowledge and experience required:
- An in-depth knowledge of Agile approaches such as Agile DSDM, Scrum, Lean Startup, Test Driven Development, and Continuous Integration & Delivery.
- In-depth knowledge and experience of ServiceNow products / capabilities.
- Worked on at least one end to end ServiceNow or business transformation programme.
- Facilitated workshops using a wide variety of techniques and innovation games like user story mapping and assumption mapping.
- Experience in capturing Epics, User Stories and Acceptance Criteria for client requirements, working with developers and QA testers to prepare user stories for delivery, using techniques such as 3-Amigos to ensure a shared understanding.
- Familiarity in managing the project backlog, including prioritisation with the Product Owner, with user-centered requirements engineering, acceptance criteria and testing charters.
Preferred Qualifications:
- Professional Qualifications e.g. ITIL / Lean Six Sigma / Scrum / Agile DSDM
- Certification in ServiceNow
- 2.1 undergraduate degree or higher in any subject covering Engineering, Mathematics, Business or Social Science.
- Minimum 1-3 years’ experience in driving Business Transformation within an organization.
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Vysiion: Business Development Manager - Defence & National Security
- Type of role: full time permanent
- Location:Vysiion HQ, Chippenham, Wiltshire
- Hours: Monday – Friday, 09:00 – 17:30
- Holidays: 25 days
Overall purpose of the job:
As a Business Development Manager in the Defence and National Security Sector, you will be responsible for the proactive hunting, bidding and closing of sales opportunities within the market vertical either directly, through framework bids or via larger System Integrators. Working closely with the Defence and National Security Team to produce and maintain account growth plans across the arena. The role also involves close working with the pre‐sales Technical Architects to work on bespoke solutions to suit the nature of the requirement.
You will have a clearly defined target that is based on both non‐recurring and annual recurring revenue.
Key responsibilities for this job:
- Fostering good relations with Defence and / or Police and national security stakeholders.
- Sales qualification in order to ensure the company’s resources are applied to the most likely opportunities.
- Updating the company’s sales pipeline management/CRM tool and accurately forecast opportunity value (In year and recurring), close date, bid status and margin.
- Leading teams towards the same goal, including liaising with bid management professionals, technical staff, delivery and service management teams.
- You will be responsible for managing communications on pursuits to all key stakeholders and to Vysiion’s leadership team, and for obtaining sign off and approval at each stage of the sale.
- Development of sales and account plans that demonstrate achievement of performance against sales target and update these plans as required.
- You will be personally responsible for identifying, quantifying and building relationships with key decision makers and influencers.
- You must establish the real customer drivers, not just what is written in bid documentation.
- You must communicate win themes to the supporting bid teams and lead the pursuit with confidence and with a strong strategy.
- You will be a highly regarded member of a well led team and make a passionate and concerted effort to build the success of the organisation and developing that same culture among all team members.
- Key to the success of the role will be the management of opportunity from “suspect” to “prospect” and ensuring that deals are qualified including consideration of criteria including but not limited to:
  - Capability match to customer requirements
  - Client relationship
  - Tactical and strategic fit
  - Budget/Total contract value
  - Cash flow
  - Complexity
  - TUPE requirements
  - Commercial and Legal considerations
  - Bid cycle
  - Alliances and Partners
  - Price to Win
- You will always be able to articulate:
  - How Vysiion’s solution will deliver benefits to the customer
  - How our proposition provides the best mix of affordability, capability and business benefit to the customer
  - How the deal will deliver revenue AND margin contribution to Vysiion
  - How the competition is likely to address the opportunity and our mitigating counter tactics
- Promote Vysiion brand awareness through attendance at relevant industry events – building a strong cohort of supporters
Knowledge and experience required:
- Demonstrable success in working with ICT Infrastructure and managed services
- Demonstrable experience of sector procurement processes
- Proven history of building relationships with key customer stakeholders
- A sound understanding of the Defence and/or Police and National Security markets
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Network Engineer - Project Delivery
- Type of role: full time permanent
- Location: London
- Hours: Monday-Friday 09:00-17:30
- Holidays: 25 days exclusive of Public Holidays
Overall purpose of the job:
- Implementation of customer WAN, LAN and Network Security solutions, including wide range of CPE devices
- Maintaining close working relationships with customers and Exponential-e Project Managers in order to reach objectives and ensure a seamless deliveries
- Assisting with lab testing of networking CPEs and solution Proof of Concepts
Key responsibilities for this job:
- Provisioning new WAN services onto the Exponential-e NGN Network
- Intermediate-to-Advanced configuration of any networking CPEs, including Firewalls
- Attending technical customer meetings, and participate in conference calls when necessary
- Regular customer communication and progress reporting during implementation
- Troubleshooting any faults that may arise during solution delivery
- Assisting with solution documentation and planning, including network diagrams, migration plans and any other required documents
- Being available to support and execute customer migrations as required, which may sometimes be outside of office hours
- Generate and distribute handover documents to customers, and peer Exponential-e teams
- Occasional field engineering duties
- Aid in the development of peers through knowledge transfer
Knowledge and experience required:
- Experienced in routing & switching configuration and/or support, ideally Cisco or Juniper
- Excellent knowledge of fundamental networking principles, such as switching, routing, subnetting, wireless and PC/Mac network configuration
- Working experience with routing protocols (BGP/OSPF), redundancy protocols (HSRP/VRRP) and switching technologies (STP, VLANs, dot1Q, QinQ)
- Knowledge of network security, including NAT, UTM and general firewall operations
- Understanding of access technologies such as Carrier Ethernet, DSL and FTTC
- Must possess good communication skills, work methodically, be detail-oriented and able to multitask
Desirable knowledge and experience:
- Understanding of MPLS/VPLS networks
- Experience with SD-WAN technologies
- Knowledge of RIPE, SMTP, DNS and domain-name operations
- Familiar with Alcatel-Lucent ESS/SR platforms, Fortinet Fortigate, Palo Alto & Cisco ASA Firewalls, Meraki Wifi, Aruba LAN & Wifi
- Experience in a similar customer-facing role
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Vysiion: Technical Consultant - NOC
- Type of role: full time permanent
- Location: Chippenham
- Hours: Monday – Friday, 09:00 – 17:00
- Holidays: 25 days
Key responsibilities for this job:
- Responsible for the monitoring and technical ownership for all supported Network systems and infrastructure
- Provide technical input and design for the technical solutions and services delivered by the NOC team
- Review and maintain the current technical capability of the NOC engineers and help provide a personal and team development plan to increase the skills and knowledge of networks and the services supported
- Continue to review and recommend service improvements to the supported Network services through identifying areas around performance, stability and tuning
- Drive knowledge and ownership standards to help manage and administer technical events on the Network services within the NOC team
- Contribute in maintaining a professional service culture within the NOC, promoting technical ownership from all the engineers and delivering service excellence and quality
- Provide technical escalation for all Network services support by the NOC
- Manage, maintain and measure the success of the Knowledge Management process and provide verified and up to date articles, guides and video content as well workshops
- Working with the Technical Champions and the NOC Manager, ensure that the technical focus is maintained and improved
- Provide technical ownership for all Problem Management activities related to the Network services and solutions
- Ensure compliance to all Cyber Security standards, managing and reviewing all security events, working with the Cyber team
- Manage the technical ownership for all Change Management activities
- Participate in the technical transition of new service contracts and solutions into Service of information and operational support systems
- Report and review the costs of the technical operations teams in terms of effort and spend in support of the service contracts
- Manage technology focused Continued service improvement actions through presenting ideas, recommendations and enhanced handling of service activities
- Service Level Agreement targets as defined and stated in the Support Controls serviced by the NOC
- Performance against Key Performance Indicators as defined in the IT Service Management framework
Knowledge and experience required:
- Experience in a support environment, helping Network teams to provide support services within an ITIL complaint service management structure.
- Experience in providing escalated and technical ownership of service activities, events and incidents across a 24/7 delivery model
- Customer focused with ability to identify and understand the customer's technical needs
- Experience of working in large transformation programmes in a leadership role
- Highly motivational technician with excellent communications skills, in order to articulate the technical mission and vision for the team
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Account Executive
Type of role: full time permanent
Hours: Monday - Friday 9:00 - 17:30
Holidays: 25 days plus Public Holidays
Overall purpose of the job:
To secure new business within existing client accounts, increasing Exponential-e revenues in line with set targets.
Key responsibilities for this job:
- To sell new network and ICT services (Cloud, LAN, Wi-Fi, UCC & Server hardware) to existing accounts
- Maintaining and developing client relationships for a small number of accounts
- Working with clients management teams to understand particular business strategies
- Evaluating those strategies and ensuring Exponential-e readiness to keep pace with the implementation of new programs, projects, or features consistent with those strategies
- Increasing the revenue opportunity within each clients business portfolio as it relates to utilising additional Exponential-e services or product offerings
- Tracking and escalation of client issues alongside the client relationship team
- Establish and coordinate planned visits at the customer location and at Exponential-e
- Inform clients of new services, partnerships, and/or products as they are announced or released
- Provide support to additional departments when required, as required
Knowledge and experience required:
- The ability to close deals
- Great communication skills across all parts of the business
- Knowledge of the following ICT product suites; Cloud, LAN & Wi-Fi, UCC, Server Hardware
- Excellent written and verbal communication skills with the ability to communicate technical issues to both the IT department and to the client in understandable terms
- Able to work under pressure making timely and informed decisions to tight timescales, whilst maintaining attention to detail
- Good working knowledge of Microsoft Excel and Word is essential
- Well organised and self-motivated team player
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Vacancies | Careers
If you have any problems please contact recruitment@exponential-e.com

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London Head Office

100 Leman Street, London, E1 8EU
020 7096 4100

Manchester Office

3 Hardman Street, Manchester, M3 3HF
0161 669 4050

^{*Calls to 0845 numbers will cost 7p p/m plus your phone company’s access charge.
All inbound and outbound calls may be recorded for training or quality purposes.}

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22 January 2022

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