Vacancies

Shape your future with Exponential-e

19 June 2021

Expression of Interest
The role you are seeking may not be available currently, please upload your CV and should a suitable vacancy arise we will be in touch!

Careers at Exponential-e :

Our passion for technology is only matched by our passion for our people. Working at Exponential-e means coming into a dynamic environment where motivated employees have the opportunity to become experts in their field, thought leaders and game changers of the future. In all areas of our business we strive to build teams that: continually seek meaningful results through innovation, are customer-focused and thrive on working in a fast-paced and friendly environment.

People:
Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Channel Partner Manager
Type of role: full time permanent

Hours: Monday – Friday 9:00 – 17:30

Holidays: 25 days plus Public Holidays

Overall purpose of the job:

To develop channel accounts to increase revenues in line with set targets. The objective is underpinned by the need to provide partners with significant commercial advantage.

Key responsibilities for this job:
- Build lasting relationships with partners and increase spend with Exponential-e
- Plan sales strategies and work closely with marketing to raise awareness of Exponential-e and build a strong pipeline
- Ensure that targets are achieved
- Competently and knowledgably advise partners on network solutions and services that best fulfil their customer requirements, undergoing full assessments and analysis of client needs
- Align Exponential-e portfolio within partner services and ensure partners sales teams are aware of positioning and benefits
- Negotiate pricing with partners to achieve sales in line with Exponential-e's pricing policies and client requirements
- Conducting face to face channel meetings with partners and their clients
- Managing internal resource and interfacing with internal departments
- To achieve personal/career advancement goals in line with Exponential-e’s personal development programme
Other duties the Channel Partner Manager will be required to undertake as may be assigned by Sales Manager:
- Accurate forecasting of anticipated sales is required, along with regular activity reporting
- Participation in planning and preparing marketing campaigns along with your own targeted campaigns
- Attending networking events
- Activities outside of normal work hours may also be required
Knowledge and experience required:
- Consistent channel sales record within the telecoms, ISP, carrier or systems integrator space
- Knowledge of data connectivity, WAN and Internet network technologies
- Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
- Must be driven, self-motivated and disciplined
- Articulate and polished with a professional approach to sales
- Eager to learn and develop
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Public Sector Account Manager
Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

To support and execute the new business acquisition strategy of Exponential-e Group Sales ensuring achievement of all assigned margin, revenue and contract value targets.

Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators

Primary Product Focus Areas:
- WAN Portfolio: VPLS, Data Connectivity and Wireless
- LAN Portfolio
- Unified Communications portfolio
- Voice portfolio: Hosted and traditional voice offerings
- Hosting & Cloud
- Managed IT Services and Equipment Sales
Key responsibilities for this job:
- Develop and execute short, medium and long term business plans to exceed targets
- Achieve and exceed margin, contract value, and revenue targets
- Deliver against key performance indicators and objectives
- Prospect, qualify, negotiate and close key new business deals
- Build and maintain a solid and robustly qualified pipeline of sales opportunities within assigned industry verticals growing to a level of 4x target coverage.
- Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
- Religiously maintain opportunity pipeline and deal positions on CRM (Salesforce)
- Develop strategy, produce win-plans and execute on major deals
- Define target list and engage suspects based on clearly defined criteria
- Carry out and record target prospect meetings in line with agreed KPIs
- Develop an in-depth knowledge of the factors impacting the technology market, adoption and trends for assigned verticals
- Generate strong relationships with senior executives within customer and prospect base
- Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
- Identify and develop opportunities for strategic step-change revenue growth
- Produce quotations and lead Exponential-e responses to tenders, RFI’s, RFPs, and other response formats
- Build and provide clear leadership to virtual teams in pursuit of major business opportunities
- Collect and understand target client requirements, building commercial propositions based on Capex , Opex and other commercial needs to gain competitive advantage
- Understand and be able to articulate deal level P&Ls
- Attend, present and host at industry events
- Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions particularly: WAN (VPLS, Point to Point), Hosting and Cloud, Managed IT services; Hosted Voice and Unified Comms.
- Build and leverage an understanding of competition and their propositions to Exponential-e advantage
- Formulate and complete client presentations to an exceptional standard
- Complete monthly reports and other administrative requirements to quality standards and required timeframes.
- Other tasks as required and commensurate with role
Knowledge and experience required:
- Extensive experience within the Connectivity, Cloud, Hosting, UC, and Vendor environment
- Experience in developing business in assigned industry verticals
- Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas
- Able to demonstrate strong commercial understanding and business acumen
- Strong sales skills (prospecting, qualifying, campaign management)
- Detailed understanding of sales process and demonstration of world class sales rigour
- Proven track record of identifying, developing and closing major opportunities
- Proven and consistent track record of target over-achievements
- Excellent networking ability and natural communication style
- Excellent communicator with strong presentation, numeracy and written skills
- Strong problem solving abilities; able to facilitate discussions and outcomes
- Able to travel within designated territory and able to work with the minimum of supervision
- Microsoft XP (Excel, Word, Email, Access, Power Point)
- Salesforce CRM experience advantageous but not essential
- Degree level education advantageous, but track record of success in aligned career more important
Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now
If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Junior Solutions Consultant
Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:
- Exponential-e is in the market for a Solutions Consultant who can support the Sales Account Managers on the network solution designs. The candidate would be expected to have a good knowledge Telecoms/Solution designs and be able to provide:
- “Pre-Sales” Solutions support internally and externally to Sales Account Managers working on network and basic voice or cloud projects
- Work as a team player to assist in the smooth running of the Solutions department
- Closely interact with the engineering department during the design stage of new solutions
Key responsibilities for this job:
- To engage with Sales Account Managers from the early stage of the opportunity cycle
- Technically qualify new opportunities in conjunction with the commercial qualification
- To attend customer meetings with Sales Account Managers
- To participate in customer conference calls when required
- The ability to design and develop innovative and competitive solutions, working individually To engage with Sales Account Managers from the early stage of the opportunity cycle
- leading a wider virtual team for the qualified opportunity
- Support the Sales Account Manager with the commercials of the opportunity
- Work very closely with the Exponential-e Bid Team and Account Managers to respond to tenders (RFI/RFP)
- To act as a central point of contact and provide technical support within existing accounts
- Create a close working relationship with the engineering department in order to validate proposed designs and solutions
Knowledge and experience required:
- Minimum of 1 to 3 years of Significant IT / Telecoms experience
- Experience in a pre-sales environment with the ability to talk confidently about technical solutions
- Excellent presentation skills – the ability to articulate technical concepts to a non-technical audience
- Good commercial acumen
- Proven technical design skills and the ability to create design documentation
- Knowledge of VPLS, MPLS, IP Networking, Routing Protocols, BGP, VRRP, IGRP
- It’d be advantageous for you to have experience in one of the below:
  - Experience in designing secure Internet solutions (UTM firewalls. SIEM)
  - Knowledge of LAN (wired and wireless) environments
  - Familiarity with Private & Public Cloud architecture
  - Previous hands on technical experience
- A Bachelor’s Degree or equivalent experience would be beneficial
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers | Privacy Policy
If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Business Development Manager - Mid Market
Type of role: full time permanent

Location: London

Hours: Monday – Friday 9:00 – 17:30

Holidays: 25 days plus public Holidays

Overall purpose of the job:

Secure new name business within the SME market across all aspect of the company portfolio including Cloud, Voice and Data.

To act as an advocate of Exponential-e in all customer interactions and within the external market place

Key responsibilities for this job:
- To ensure sales targets are achieved or a Monthly, Quarterly and Annual basis
- To plan Sales strategies and liaise with Marketing to produce campaigns to increase market share, raising awareness of the Exponential-e brand and technology
- To support Exponential-e's continued growth within the SME marketplace and ensure enhanced profile within the MLE marketplace
- To competently and knowledgably advise clients on ICT solutions and managed services that best fulfil their requirements, undergoing full assessments and analysis of client needs
- To negotiate pricing with clients to achieve sales in line with Exponential-e's pricing policies and client requirements
- Accurate forecasting of anticipated sales is required, along with regular activity reporting
- To ensure that the CRM is up to date for all accounts, customer contacts, prospects, deals and opportunities
- Assist with the mentoring of junior staff members
- Attending networking events which at times may include activities outside of normal work hours
- To take responsibility for and achieve personal and career advancement goals in line with Exponential-e’s personal development programme
- Establish and coordinate planned visits at the customer location and at Exponential-e.
- Company presentations to C-level executives.
- To establish, develop and bring on new accounts to manage. Identify up-sell opportunities within the existing accounts.
Knowledge and experience required:
- Consistent new business sales record within the the cloud, telecoms, ISP, systems integrator or carrier space
- Knowledge of cloud, data, voice, connectivity and Internet network technologies
- Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
- An ambitious, industrious and aspirational mind-set
- Experienced selling into the SME/MLE market
- Must be driven, self-motivated and disciplined
- Good presentation skills
- Committed, engaged, and responsible when dealing with customers
- Eager to learn and develop
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers | Privacy Policy
If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
3rd Line Network Security Engineer
Type of role: Full time permanent

Hours: Monday – Friday, alternating early and late shifts, 7am - 3:30pm, 3:30pm – 12 midnight, on-call out of hours

Holidays: 25 days

Location: London HQ, 100 Leman Street, London, E1 8EU

Overall purpose of the job:

Providing 3rd Line technical support and the implementation of network and network security services.
Providing a high level of customer service and support.
Key responsibilities for this job:
- Troubleshooting complex incidents and achieving efficient resolution for our customers
- Providing remote assistance in the implementation of new customer sites
- Driving fault resolution to ensure SLA’s are not breached
- Working with vendors to troubleshoot complex incidents (Cisco Meraki, Cisco ISE and Palo Alto)
- Configuring and testing replacement hardware for customers
- Focusing on driving resolution of escalated/chronic incidents
- Collaborating with other technical or non-technical departments
- Maintaining professional working relationships with customers, suppliers, and work colleagues.
- Performing other duties as assigned
- Part of an on-call rota for out of hours support and implementation of new customer sites
Knowledge and experience required:
- Experience configuring and supporting Palo Alto Firewalls
- Experience working within a NOC / Network Engineer / Network Security Engineer role
- Routing and switching knowledge
- Positive and professional attitude
- Excellent verbal and written communication skills
- Ability to handle customer’s queries over the phone in a polite and professional way
Desirable knowledge and experience:
- Experience working with enterprise customers with large WAN & LAN estates
- Experience working with Cisco ISE and Meraki
- Palo Alto Networks Certified
- Cisco CCNP Certified
- Cisco Meraki Solutions Specialist Certified
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

Apply Now | Vacancies | Careers | Privacy Policy

If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Vysiion: Field Services Engineer
- Type of role: full time permanent
- Location: Chippenham
- Hours: 37 Hours per week Monday-Friday between 07:00-19:00
- Holidays: 23 days
Overall purpose of the job:

To undertake site Installation activities and as required lead the site team and ensure all works/projects are completed on time, in budget and that quality of work is maintained along with a professional site team at all times. NB: Sites will vary and will include Utilities, renewables, factories and Data Centre sites as the business requires.

Key responsibilities for this job:
- To work closely with the Field Service Manager and other team members to ensure the success and profitability of the team.
- Completion of works within project timescales
- To effectively manage a installation team; ensuring work is completed in a timely and professional manner - exceeding both client and customer expectations; liaising with various departmental associates to achieve customer satisfaction and installation completion
- Ability to implement work pack instructions & produce red-line mark up diagrams
- To improve site efficiencies on site
- To ensure that any inefficiencies at site as a result of customer actions (or non-actions) are properly recorded and presented to Project Manager/Field Services Manager.
- To report on progress percentage complete at site against original and revised scope of works.
- Detailed daily weekly site reports – internal & customer facing as required
- Ensure allocation of manpower resource with skill set capability.
- Management control of site variations with client
- Ensure all site personnel adhere to required site & Vysiion H & S procedures, produce site quality plans & manage projects under CDM as required (training support to be given)
- Site Surveys
- Management & control of sub – contractors on site
- To provide technical support & assistance to site install team
- Mentoring of site engineers
- To carry out, to a high level of competence, the installation, construction and splicing of all types of fibre optic technologies, including UG, OPGW, Skywrap and ADSS joints, (multi mode and single mode fibre) & blown fibre.
- To carry out, to a high level of competence the installation of structured cabling systems such as- Cat5e UTP/STP, Cat6 UTP/STP & Cat6a UTP/STP with the ability to terminate and test cables to a high standard. Competent and experienced in testing, tracing and fault-finding data cabling using a Fluke DSX.
- To be fully competent in, and understand the use of, OTDR and ILM test equipment for testing purposes on both multi mode and single mode cables and to produce and analyse accurate test documentation, and prepare reports.
- To carry out, to a high level of competence, the installation and construction of ODF’s, termination shelves and other internal fibre construction jobs, including cable containment & internal cabling.
- To foster good customer/Supplier relationships.
- To provide standby cover as required on a rota basis.
- To work in accordance with Vysiion and customers’ Health and Safety requirements.
- Conversant with MS Word/Excel/Project/Outlook & Databases
Expectations:
- A responsible attitude and behave in a manner appropriate to the position.
- Good spoken and written communication skills.
- The ability to make decisions, to ‘think on their feet’, and to communicate and present information effectively.
- The ability to plan and prioritise his own work.
- The ability to produce and interpret spreadsheets, customer documents & project plans.
- The ability to prepare RAMS – with technical content support from the team as required
- Integrity focus and will show initiative.
- Thorough understanding of Health & Safety at Work
- A willingness to learn and take on new emerging technologies
Experience:
- Fibre Fusion Splicing and jointing
- Structured cabling installation
- Copper installation, jointing and connections
- Working knowledge of copper testing
- One or more of: CCTV/PA/Wi-Fi/Assess Control installation, testing and commissioning
- Cable containment
- Compile Test Result Packages
- Competent IT skills on Microsoft Office, Microsoft Internet Explorer, Internet
- Site Lead/Managing Site Team, including sub-contractors
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers | Privacy Policy
If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Regional Business Development Manager
Type of role: full time permanent

Hours: Monday – Friday 9:00 – 17:30

Holidays: 25 days plus Public Holidays

Overall purpose of the job:

To support and execute the new business acquisition strategy of Exponential-e ensuring achievement of all assigned margin, revenue and contract value targets. Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators

Key responsibilities for this job:
- To make a significant contribution to the company’s business sales revenue
- To define, develop and own key client relationships and contact strategy.
- Develop and execute short, medium and long term business plans to exceed targets
- Achieve and exceed margin, contract value, and revenue targets
- Deliver against key performance indicators and objectives
- Prospect, qualify, negotiate and close key new business deals
- Build and maintain a solid and robustly qualified pipeline of sales opportunities within assigned industry verticals growing to a level of 3x target coverage.
- Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
- Religiously maintain opportunity pipeline and deal positions on Salesforce
- Develop strategy, produce win-plans and execute on major deals
- Define target list and engage suspects based on clearly defined criteria
- Carry out and record target prospect meetings in line with agreed KPIs
- Develop an in-depth knowledge of the factors impacting the technology market, adoption and trends for assigned verticals
- Generate strong relationships with senior executives within customer and prospect base
- Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
- Identify and develop opportunities for strategic step-change revenue growth
- Produce quotations and lead Exponential-e responses to tenders, RFI’s, RFPs, and other response formats
- Build and provide clear leadership to virtual teams in pursuit of major business opportunities
- Collect and understand target client requirements, building commercial propositions based on Capex , Opex and other commercial needs to gain competitive advantage
- Understand and be able to articulate deal level P&Ls
- Attend, present and host at industry events
- Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions particularly: WAN (MPLS, Point to Point), Hosting and Cloud, Managed IT services; Hosted Voice and Unified Comms.
- Build and leverage an understanding of competition and their propositions to Exponential-e advantage
- Formulate and complete client presentations to an exceptional standard
- Complete monthly reports and other administrative requirements to quality standards and required timeframes.
Primary Product focus areas:
- WAN Portfolio: VPLS, Data Connectivity and Wireless
- LAN Portfolio
- Unified Communications portfolio
- Voice portfolio: Hosted and traditional voice offerings
- Managed IT Services and Equipment Sales
Knowledge and experience required:
- Extensive experience within the Telecoms, Hosting, UC, and Vendor environment
- Experience in developing business in assigned industry verticals
- Experience selling managed IT services – Including Unified Communications, SAS and Cloud solutions
- Consultative sales person who can identify and sell against key business drivers
- Highly skilled and experienced negotiator who is able to quickly build relationships with senior, key influential decision makers
- An innovative approach and an expert grasp of technology and technical solution which will drive business value.
- Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas
- Able to demonstrate strong commercial understanding and business acumen
- Strong sales skills (prospecting, qualifying, campaign management)
- Detailed understanding of sales process and demonstration of world class sales rigour
- Proven track record of identifying, developing and closing major opportunities
- Proven and consistent track record of target over-achievement
- Excellent networking ability and natural communication style
- Excellent communicator with strong presentation, numeracy and written skills
- Strong problem solving abilities; able to facilitate discussions and outcomes
- Able to travel within designated territory and able to work with the minimum of supervision
- Microsoft XP (Excel, Word, Email, Access, Power Point)
- Salesforce experience advantageous but not essential
- Degree level education advantageous, but track record of success in aligned career of higher importance.
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers | Privacy Policy
If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Vysiion: Network Engineer
- Type of role: full time permanent
- Location: Spring Park, Corsham
- Hours: 24/7 shift pattern, 4 days on (7am – 7pm), 4 days off, 4 nights on (7pm – 7am), 4 days off
- Holidays: 22 days per annum inclusive of bank holidays, increasing to 23 days after a qualifying period
- Security Clearance: the role will require you to undertake the SC clearance process with Vysiion
About Vysiion

Vysiion, an Exponential-e Group company, is a growing organisation specialising in providing IT Managed Services and Consultancy to the UK Public Sector including local and central government agencies, blue light, healthcare and defence.

Overall purpose of the job:

Responsible for providing customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date.

Key responsibilities for this job:
- Investigate and resolve helpdesk incidents assigned to you with speedy fixes ensuring the ticketing system is fully updated.
- Monitor networks and equipment using applicable software (SolarWinds//PRTG/RMM/FMC etc), raising incidents as appropriate, investigating and resolving where possible or engaging the correct resolving teams while owning the incident to resolution.
- Ensure all network alarms and events are acknowledged and appropriately dealt with during your shift.
- Ensure all ongoing issues are to be documented for shift handover.
- Ensure the Shift Leaders/NOC Manager are kept informed of all service affecting incidents and appropriate escalations are made.
- Provide support through assigned work from the IT Service Desk team and customer(s).
- Provide DC smart hands services to support existing Smart Hands team. This could include cabling, visual inspections, providing escorts and other duties within the data centre as required.
- Ensure ongoing issues are to be documented for shift handover.
- Manage the IT Service Desk queue OOH, ensuring high priority incidents are dealt with appropriately.
Knowledge and experience required:
- Experience working in a Service Desk/NOC/IT Support environment
- Cisco CCNA, CCNP or CyberOps certification
- Excellent verbal and written communication skills with a professional phone manner
Desirable technical skills and experience:
- Experience troublshooting Cisco routers and switches
- Experience in troubleshooting and maintaining Firewalls and/or Security Event management
Apply Now | Vacancies | Careers | Privacy Policy
If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Vysiion: Pre-Sales Network Architect
- Type of role: Full time permanent
- Location: Chippenham
- Driving License: Clean Full UK license required
- Hours: Monday – Friday 09:00-17:30
- Holidays: 23 days plus public holidays, increasing to 25 days based on length of service
Overall purpose of the job:

As a Pre-sales Network Architect for Vysiion you will play an important role in the design of Managed Service networking solutions for new or existing clients. This role is required to work in a pre-sale’s capacity. Therefore, the Pre-sales Network Architect must be able to demonstrate a breadth of technical, service, commercial, and financial expertise.

Key responsibilities for this job:
Vysiion: 1st Line Support Engineer 24/7
- Type of role: full time permanent
- Hours: 24/7 shift, 12 hour shift, 4 days 7am-7pm, 4 off, 4 nights 7pm-7am, 4 off
- Location:Day shifts will be based at the Vysiion HQ, Langley Park, Chippenham. Night shifts will be based at the Data Centre, Spring Park, Corsham.
- Holidays: 22 days per annum inclusive of bank holidays, increasing to 23 days after a qualifying period
About Vysiion

Vysiion, an Exponential-e Group company, is a growing organisation specialising in providing IT Managed Services and Consultancy to the UK Public Sector including local and central government agencies, blue light, healthcare and defence.

Overall purpose of the job:

Responsible for providing first level customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date.

Key responsibilities for this job:
- Respond to requests for technical assistance via phone and electronically
- Diagnose and resolve technical hardware and software issues in a timely, concise and informative manner
- Hardware fault analysis and repair
- Attend customer sites and provide IT support as directed by the customer
- Proactively advise clients on potential improvements to their infrastructure
- Where required go through client change process in order to perform tasks
- Travel between various Vysiion company office locations as required
- Accurate, informative, reporting and communication with other departments
- Completion of service tickets in a timely, concise and informative manner
- Follow/maintain ITIL process
- Identify and escalate situations requiring urgent attention
- Liaise with customer services to track job progress and completion
- Take ownership of customer problems
- Document Service Desk Processes, Triage/UAT Scripts
Knowledge and experience required:
- Experience in an IT Support / Helpdesk / Service Desk / Customer Service role or equivalent qualification (CompTIA or Microsoft Certified)
- Strong customer service focus
- Excellent verbal and written communication skills with a professional phone manner
- Full driving license and the ability to be able to work on customer sites as appropriate with minimal supervision
Desirable technical skills and experience:
- Experience supporting Windows 10 and current Windows Server operating systems (2008/2012/2016)
- Experience dealing with Active Directory
- Experience in supporting Office 365 or other cloud-based solutions
- Experience with PBX systems such as 3cx
- Experience in Backup solutions, such as Veeam
- Experience of working within an ITIL framework, ideally with an ITIL Foundation certificate
- Industry Standard qualifications (e.g. CompTIA, Microsoft certified)
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers | Privacy Policy
If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Vysiion: 3rd Line Support Engineer
- Type of role: full time permanent
- Location: Langley Park, Chippenham
- Hours: 37.5 per week, normally worked between the hours of 7.00am and 6.00pm, Monday to Friday (i.e. 7:30am – 4:00pm, 8:00am - 4:30pm, 8:30am – 5:00pm, 9:30am – 6:00pm)
- Holidays: 23 Days + Public Holidays, increasing to 25 days with length of service
About Vysiion

Vysiion, an Exponential-e Group company, is a growing organisation specialising in providing IT Managed Services and Consultancy to the UK Public Sector including local and central government agencies, blue light, healthcare and defence.

Overall purpose of the job:

Responsible for providing technical support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date.

Key responsibilities for this job:
- Support and sustain customer and internal IT infrastructure to ensure a high-quality service to business users
- Install, upgrade, support and troubleshoot Enterprise Applications and Webservers hosted on Windows Servers. Establishing the networking environment by designing system configuration, directing system installation, defining, documenting and enforcing network standards
- Manage and Support the VMware environment
- Manage and Support the backup environment
- Manage and Support the Windows server environment
- Manage and Support the Network and Firewall Infrastructure
- Manage and Support the Monitoring and AV Solution
- Evaluate internal infrastructure and recommend changes in services, products, protocols and standards to ensure it meets the current and future needs of the business
- Test infrastructure performance and provide input into internal reporting
- Ensure appropriate security levels on infrastructure are maintained
- Develop and implement maintenance activities including but not limited to: Regular health checks, Certificate expiration checks, Patching schedules, WSUS, Backup schedules, End point testing
- Diagnose and quickly resolve a wide range of Windows applications and networking problems
- Requesting and coordinating 3rd party vendor support
- Install, upgrade, support and troubleshoot Windows 10, Microsoft Office products
- Take ownership and deal with hardware and Microsoft support queries and issues reported by the customer
- Email and user account administration, i.e., account creation and management and distribution lists on Microsoft Exchange and passwords rest on Active Directory
- Responsible for monthly switching of backup tapes at Spring Park
- Ownership of 3rd line incidents, changes and problems
Knowledge and experience required:
- Strong troubleshooting skills and customer service focus
- Experience supporting Windows Server
- Experience supporting Cloud-based solutions such as Azure and Office 365
- Experience supporting Virtualization software such as VMware
- Full driving license and the ability to be able to work on customer sites as appropriate with minimal supervision
Desirable technical skills:
- Cloud computing
- Support of business applications within a corporate environment
- Disaster recovery and business continuity planning and management
- PowerShell Scripting
- Active Directory knowledge
- MS Exchange
- Office 365
- Windows Server
- Virtual environments
- SQL Server
- TCP/IP
- Monitoring tools
- Routers, Firewalls, VPN and wireless
- Backup and restore methodologies
- AD, File Systems and Print Services
- Certificate Management
- MDM
Desirable product knowledge:
- Azure
- VMWare (ESXi hosts and Vcenter)
- Storage Array
- Dell Servers
- VEEAM
- Microsoft Server 2012 & 2019
- MS SQL Server 2017
- Microsoft Exchange Server 2013/2019 (on premise)
- Dell Network Switches
- Juniper
- PRTG (Monitoring)
- ESET Antivirus
- Symantec
- Datto RMM
- Solarwinds
- Intune
- 3CX
- Cisco
Desirable qualifications:
- Cisco CCNA
- Microsoft MCSE/MCSA
- Microsoft Certified 365 Enterprise Administrator Expert / Azure Solutions Architect Expert
- Linux Foundation Certified Systems Administrator / Engineer
- VMware VCP‐DCV
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Renewals Manager
Type of role: Full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

To ensure that customer retention is maximised by working with the relevant teams and departments to support sales in renewing existing customer revenue in line with revenue erosion targets whilst ensuring upsell opportunities are identified.

Key responsibilities for this job:
- Support the business in maximising revenue and margin retention across the existing customer account base.
- Process Renewal requests, ensuring that requests are attended and resolved within the established SLAs.
- Distribute and coordinate within the virtual team the tasks involved in a Renewal Analysis, ensuring the requests are completed within the agreed timescales and escalated when required.
- Manage the communication with the sales team and key stake-holders making sure that everyone is appropriately updated.
- Advise sales team members on best renewals and best approach to renewal opportunities.
- Build the Renewal Analysis as per the relevant templates, extracting the main deal KPIs.
- To ensure that customer retention is maximised by working with Sales teams, Solutions, Procurement, Commercial, Products and Finance.
- Keep track of the renewal commercials and report market erosion across portfolio.
- Provide support to additional departments when required, as required to ensure efficient post-order implementation of renewal orders.
- Any other fair and reasonable task or duty assigned to you by your manager, or other senior Exponential-e Ltd staff member.
Knowledge and experience required:
- Good skills in Excel - ability to analyse, manipulate reports and present results
- Highly numerate with strong reporting and analytical skills
- Excellent attention to detail
- Good verbal and written communication skills
- Able to multitask and work well under pressure
- Highly adaptable and proactive
- Self-motivated and disciplined
- Team player
- Strong customer service focus
- Positive and professional attitude
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers
If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Vysiion: Network Engineer
Type of role: full time permanent
Hours: 24/7 shift pattern, 4 days on (7am – 7pm), 4 days off, 4 nights on (7pm – 7am), 4 days off

Holidays: 22 days per annum inclusive of bank holidays, increasing to 23 days after a qualifying period

Security Clearance: the role will require you to undertake the SC clearance process with Vysiion
About Vysiion

Vysiion, an Exponential-e Group company, is a growing organisation specialising in providing IT Managed Services and Consultancy to the UK Public Sector including local and central government agencies, blue light, healthcare and defence.

Overall purpose of the job:

Responsible for providing customer support to our client base ensuring Service Levels are maintained and the ticketing system is fully up to date.

Key responsibilities for this job:
- Investigate and resolve helpdesk incidents assigned to you with speedy fixes ensuring the ticketing system is fully updated.
- Monitor networks and equipment using applicable software (SolarWinds//PRTG/RMM/FMC etc), raising incidents as appropriate, investigating and resolving where possible or engaging the correct resolving teams while owning the incident to resolution.
- Ensure all network alarms and events are acknowledged and appropriately dealt with during your shift.
- Ensure all ongoing issues are to be documented for shift handover.
- Ensure the Shift Leaders/NOC Manager are kept informed of all service affecting incidents and appropriate escalations are made, where relevant.
- Provide support through assigned work from the Service Desk team and customer(s).
- Write and implement Change requests as required, following good practice and company processes.
- Provide coaching to junior members of the team to improve their technical capabilities, write knowledge base articles and hold workshops to improve team understanding of customer solutions.
- Take ownership of problems and incidents, driving to resolution and providing feedback on improvements to procedures, process and documentation as required.
- Where appropriate and as advised by your line manager, provide DC smart hands services to support existing Smart Hands team. This could include cabling, visual inspections, providing escorts and other duties within the data centre as required.
Knowledge and experience required:
- Experience working within a network support role (Cisco environment)
- Network troubleshooting skills - routing, switching and firewalls
- Experience with network monitoring tools
- Excellent verbal and written communication skills with a professional phone manner
- Networking certification/s such as CCNA, CyberOps Associate, CCNP
Desirable knowledge and experience:
- The ideal candidate will be SC cleared but we are open to individuals that do not have SC clearance but would be willing to go through the security clearance process
- Understanding of incident, problem and change management
- ITIL practitioner
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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Procurement Category Manager
Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:
- To undertake full lifecycle procurement projects related to Capital and Operational Spend
- The post holder will also undertake other specific procurement projects across the overall Business
- To obtain pricing and place orders for all requirements requested by internal stakeholders
- The role centres on ensuring the delivery of the most economically advantageous arrangements which in turn will deliver optimum value. The role also requires ongoing management of business relationships both internally and externally to support these deliverables
Key responsibilities for this job:
- Obtain pricing and place orders for all requirements requested via post-sales process and other internal stakeholders.
- Ownership of RFX for I.T. sub-categories including contract management post-award
- Provide procurement expertise to effectively build and maintain strong business relationships
- Work with suppliers and business owners to deliver savings and value improvement
- Conduct spend analysis and produce spend reports
- Research the market place to locate products, services and suppliers
- Appraise, ascertain and screen supplier capabilities to provide required products and services in a timely manner
- Manage suppliers and report on their performance
- Develop, implement and maintain procurement processes where required to support business requirements
- Manage stock levels including internal and external distribution and report on stock holding at requested intervals
- Provide cover for the Procurement Team during sickness and holidays
- To initially contribute 10% of the overall financial year savings target of the Procurement Team rising to 30% after the post holder has been in the role for 6 months.
Knowledge and experience required:
- The individual must be capable of working in a challenging and pressured environment and able to demonstrate commercial awareness
- First class communication and negotiating skills both internally and externally are key requirements for this role
- The individual should be working towards professional qualifications under the Chartered Institute of Purchasing & Supply (CIPS)
- The individual must have experience in the procurement and contract management of I.T. sub-categories
- A good working knowledge of Microsoft Outlook, Word, PowerPoint and Excel.
Desirable knowledge and experience:
- Experience in the procurement of a range of general indirect categories
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Vysiion: Project Delivery Engineer
- Type of role: full time permanent
- Location: Chippenham
- Hours: 37.5 hours per week
- Holidays: 23 Days + Public Holidays, increasing to 25 days with length of service
- Security Clearance: the role will require the post holder to obtain SC level clearance with Vysiion
About Vysiion

Vysiion, an Exponential-e Group company, is a growing organisation specialising in providing IT Managed Services and Consultancy to the UK Public Sector including local and central government agencies, blue light, healthcare and defence.

Overall purpose of the job:

As a Project Delivery Engineer in the IT Delivery team, you will be responsible for the delivery of high quality technical solutions to new and existing customers. This involves working on your own or as part of a team to deliver projects in line with agreed designs and plans. In some cases, you may act as the technical lead during the build phase of designed solutions.

The role of a Project Delivery Engineer typically works as part of a team organised around the delivery of a project, normally consisting of a Technical Architect, Project Manager and other engineers involved in the delivery of the solution. You will be responsible for ensuring that your technical work meets a high standard and for maintaining build configuration documentation (low level designs and work instructions).

The role of Project Delivery Engineer is crucial during the handover of the technical solution into live service, as you will be providing post‐implementation support and hands‐on training to the service organisation. From time to time, the Project Delivery Engineer may be required to act as a subject matter expert advisor into other in‐flight projects as required.

Key responsibilities for this job:
- Working closely with Project Managers and Technical Consultants to ensure the successful delivery of IT solutions, on time and to a consistent quality
- Maintaining Low‐level Designs (LLDs) and Work Instructions
- Working on customer sites or data centres during the delivery of IT projects
- Ensuring IT solutions are accepted into support through provision of knowledge transfer sessions, documentation and post‐implementation support
Knowledge and experience required:
- On-premise infrastructure builds
- Migration from on‐premise infrastructure to cloud services
- Desktop rollout / tech refresh
- MDM implementation
- Server virtualization and consolidation
- Datacentre migrations
- Thin client implementation
- Infrastructure automation
- Microsoft Windows Server operating systems
- Microsoft Server applications, such as Exchange, SharePoint, SQL Server
- VMware vSphere
- Veeam Backup and Replication
- Linux
- Monitoring Tools, such as SolarWinds and PRTG
- Automation and scripting using PowerShell
- Dell/ EMC/ NetApp Storage Arrays
- Cisco/ Dell/ HP/ Brocade switches
- Cisco/ Juniper / Checkpoint/ Palo Alto firewalls
- FS / Kemp Load Balancers and WAFs
- Monitoring Tools, such as SolarWinds and PRTG
- Cisco ISE / SSM / FTD
- WAN circuits - Internet, MPLS, ADSL, FTTC, Leased line, ExpressRoute, Direct Connect
- VOIP solutions
- Microsoft Office365
- Microsoft Azure
- AWS
- UK Cloud
- DevOps and Automation tools, such as Puppet, Chef, Ansible and Terraform
- Windows 7 / 8 / 10 Desktops, Laptops, Tablets
- IOS or Android devices
- Microsoft Remote Desktop Services
- Citrix XenApp/XenDesktop
- MDM platforms, such as Intune / MobileIron / Workspace One
- Managed anti‐virus and disk encryption products
- Thin Clients
Desirable knowledge and experience:
- MCSA, MCSE, CCNA, CCNP, VCP, vendor specific hardware such as Dell, ITIL or JNCIA certifications
- Detailed knowledge of Dell hardware, network and storage solutions
- Strong networking implementation & troubleshooting skills
Working conditions/location:
- Role is predominately based from Chippenham; however you will occasionally be required to travel to client sites with overnight stay. There is also opportunity to work overseas
- Home working is also permitted where applicable
- Project Delivery Engineers should expect to work non-standard hours as the position demands
Personal attributes and capabilities:
- Highly professional approach and good presentation skills
- Adility to deal with demanding customers
- Excellent communication skills interfacing at all levels up to Director both internal and external
- Liaising with various staff both technical and cross‐departmental
- Self‐motivated, results‐oriented with a positive outlook
- Ability to work well undirected, using own initiative with self confidence in decision making
- A clear focus on high quality work and excellent customer service
- Ability to maintain favourable working relationships with all company employees to foster and promote a co‐operative and harmonious working culture
- Comfortable working as part of a wider project delivery team or on their own
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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UC Engineer
- Type of role: full time permanent
- Location: London
- Hours: Monday-Friday 09:00-17:30, on-call hours required
- Holidays: 25 days
Overall purpose of the job:
- Provide 2nd line technical support and assist with R&D as a key member of the Unified Communications team.
- Work as a team player within the Exponential-e Unified Communications team to assist with the smooth running of UC operations
- Work closely with the UC Specialist, UC Architect, Service Delivery and VoIP Provisioning teams
Key responsibilities for this job:
- Provide technical support for all UC services, ensuring all support tickets are kept up-to-date
- Ensure faults are resolved with the agreed customer SLA
- Liaise with 3rd party suppliers for fault resolution when appropriate
- Develop close working relationships with the UC Specialist, UC Architect, Service Delivery and UC Provisioning, Network Engineering teams and other stakeholders.
- Responsible for knowledge transfer to other teams members assisting with personal development
- Assist in the training of new team members
- Provide support to the VoIP Provisioning Team when required
- Escalate customer faults to the UC Specialist Team
- Assist the UC Specialist, UC Architect, Service Delivery and VoIP Provisioning Teams with any work during out of hours to include customer troubleshooting issues and R&D.
- Providing onsite support for UC customers
- Providing on call support on a rota basis
- Escalate faults to the vendors when required
- Responsible for knowledge transfer to other teams assisting with personal development
- Flexibility in providing out of hours support for UC services
- Supporting the UC Architect & UC Specialist Team with core maintenance tasks as appropriate
Knowledge and experience required:
- Experience working in a technical support environment dealing with Voice / UC related issues
- Good all round technical competency
- Ability to demonstrate good troubleshooting knowledge
- Ability to work well under pressure and manage multiple technical support tickets within a busy service desk environment
- Excellent customer communication skills – Telephone conversations and email communications
- Ability to use initiative and be a self-starter
- Hands-on experience working in a technical support environment
- Ability to deal with customers in a professional manner
- Good networking and troubleshooting skills, primarily in a VoIP environment.
- Ability to produce technical documentation including test plans
Desirable knowledge and experience:
- Knowledge of routers, switches and customer LAN environments
- Experience working on the Broadsoft platform
- Experience working with SIP trunking
- Experience in troubleshooting VoIP faults
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Vysiion: Senior Project Manager
- Type of role: full time permanent
- Location: Home Worker with travel to Vysiion Offices and customer sites
- Hours: 37 Hours per week Monday-Friday 07:00-19:00
- Holidays: 23 days
Billing Specialist
Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

The Billing Specialist’s role is to verify, process and deliver customer invoices for the allocated customers within agreed SLAs. The role will include delivery of bespoke reporting, liaison with internal customers, and general operational requirements within the team. The position will offer considerable opportunity for the right person to gain experience within a rapidly developing area of the Business.
Key responsibilities for this job:
- Work closely with all Finance teams
- Create and Maintain customer accounts in Sage
- Processing of Sales Orders and validation checks for Internal Systems.
- Raising sales invoices and credit notes.
- Deal efficiently with any Customer queries regarding their accounts.
- All queries should be logged, tracked and escalated, if necessary, until the issue has been successfully resolved.
- Working closely with internal/external customers to ensure the accurate recording of data within company databases.
- Achievement of Business Critical KPI’s and Monthly targets.
- Any other duties considered appropriate for the role.
Knowledge and experience required:
- Experience in a similar role would be an advantage
- Must have excellent attention to detail
- Negotiation skills
- Must be PC literate and able to use standard software packages particularly Excel
- Strong customer services focus
- Responsible and willing to take ownership of work
- Experience working for an ISP or communications provider would be preferable but not essential
- Sharing responsibilities and strong team working capability
- Good communication skills are essential and must be able to work on own initiative.
- Must be able to adapt to the use of non-standard systems, standalone databases and bespoke packages
- Job will particularly suit applicants with an analytical acumen.
Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Vysiion: Installations Manager
- Type of role: Full time permanent
- Location: Chippenham
- Driving License: Clean Full UK license required
- Hours: Monday – Friday 08:30-16:30
- Holidays: 23 days plus public holidays, increasing to 25 days based on length of service
Overall purpose of the job:

The installations manager will be responsible for the day‐to‐day operational management of the Field Services Team including the planning and delivery of installation/commissioning to ensure all works and projects are delivered on time, within budget and that the quality of work is maintained at all times.

Key responsibilities for this job:
- Management of small works, high volume works and projects for the Field Services Team (FST) Includes but not limited to.
- Technical Assessment/approval of contracts won.
- Procurement of materials/plant hire etc.
- Completion of job packs (RAMS, job cards & all relevant H&S requirements).
- Resourcing planning
- Point of contact and liaison with Customers.
- Process test results/Client handover pack
- Attend site/customer meetings.
- Raise invoice requests.
- Ensure all site‐specific method statements/risk assessments are fully conversant and compliant.
- Ensure all work on site is carried out to Vysiion’s & customer standards as stated in contractual specifications and industry best practice by conducting regular on‐site audits.
- Update daily/weekly reports and review against the project delivery milestones. Highlighting any risks that may have arisen to the Field Services Manager.
- Technical support to the Field Services Team and other departments as required.
- Continually evaluate resources, equipment, techniques, and lessons learned and provide feedback and proposals to the Field Services Manager to improve the ongoing overall efficiency of the Field Services Team.
- Co‐ordinate, capture and present progress reports and the financial sign off for completed works to Field Services Manager.
- Liaise with customers.
- Ensuring the engineers vans and equipment are properly maintained to the highest standard including calibrations and servicing.
- Complete appraisals and reviews.
- Site surveys.
- Pre‐sales support.
Knowledge and experience required:
- Minimum 5 years’ experience of engineering delivery and managing installation teams.
- Technical knowledge and experience of deployment/installation of one or more discipline such as copper/fibre, CCTV, Wi‐Fi, Electrical installations, etc
- Have excellent managerial, organisational and communication skills.
- Previous experience preparing method statements and risk assessments.
- Experience and working knowledge of CDM regulations.
- Positive and enthusiastic approach to work with good organisational skills and the ability to work well under pressure.
- Conversant with MS Word/Excel/Project/Outlook & Databases.
Advantageous but not essential
- Institution of occupational Safety and Health (IOSH) – Managing Safely or equivalent.
- SSSTS – Supervisor Card
- C&G – Fibre Optics & Data
- 18th Edition
Mission Statement

"Achieve the status whereby Exponential-e Group is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Vysiion: Workshop Engineer
- Type of role: full time permanent
- Location: Chippenham, Vysiion
- Hours: Monday – Friday, 08:30 – 16:30
- Travel: Full UK Driving License required
- Holidays: 23 days + public hoildays
About Vysiion

Vysiion, an Exponential-e Group company, is a growing organisation specialising in providing IT Managed Services and Consultancy to the UK Public Sector including local and central government agencies, blue light, healthcare and defence.

Overall purpose of the job:
Key responsibilities for this job:
- The assembly and wiring of Equipment control and communication panels with the ability to work from a set of electrical/mechanical drawings.
- Testing of completed assemblies and panels.
- Completion of basic equipment configuration, this would be under instruction or from provided script. This could potentially cover a large variety of equipment including network equipment and edge devices.
- Flexibility within the role is a requirement, with the opportunity to carry out modifications to panels on site as required, and to assist with final terminations and testing of equipment such as CCTV systems, communication equipment etc. within our core customer base.
- Administrative tasks, record keeping.
- Material logistics.
- Handling goods in and out, including packing/unpacking materials and completing appropriate paperwork in conjunction with Warehouse Manager.
Knowledge and experience required:
- Electrical background with previous panel experience in rack mounted systems and network equipment will be beneficial, but it is anticipated that a recruit with initiative and practical ability will develop into this role very quickly.
- Experience of site installation/commissioning work would also be advantageous.
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Cloud Delivery Engineer
- Type of role: full time permanent
- Location: London
- Hours: Monday – Friday 09:00-17:30
- Holidays: 25 days
Overall purpose of the job:
Key responsibilities for this job:
- Managing and owning the onboarding and disaster recovery process of each new and existing Managed Services customers.
- Ensure customer systems, processes and procedures are managed and administered in the CMDB thoroughly
- Liaise closely with the PMO, Professional Services and Pre-Sales to ensure delivery of onboarding is successful
- Provisioning new cloud services onto the Exponential-e IaaS platform
- Intermediate-to-Advanced configuration of any cloud offering
- Attending technical customer meetings, and participate in conference calls when necessary
- Regular customer communication and progress reporting during implementation
- Troubleshooting any faults that may arise during solution delivery
- Assisting with solution documentation and planning, including network diagrams, migration plans and any other required documents
- Being available to support and execute customer migrations as required by all current projects, which may sometimes be outside of standard working hours
- Generate and distribute a handover document to customers, and peer Exponential-e teams
- Occasional field engineering duties
- Aid in the development of peers through knowledge transfer
Knowledge and experience required:
- Experience in providing Technical Support (1st and 2nd Line Support) in an ITIL based environment
- Experience in managing/troubleshooting Windows and Linux Servers
- Previous experience in a fast-paced customer facing/MSP helpdesk role
- Experience in the Installation and Troubleshooting of Backups
- Ability to provide a customer focused service to committed service levels
- Ability to work under own initiative, manage own time and work to deadlines
- Strong interpersonal and communication skills, particularly customer facing techniques and listening abilities
- Must work efficiently, and be detail-oriented
- Ability to lead on Projects and manage Project timelines.
Desirable
- Experience in Zerto or Azure Site Recovery
- Working knowledge of VDI Solutions (Horizon View, Citrix, RDS, WVD)
- Good understanding of network fundamentals (Security/DHCP/DNS)
- Understanding of Scripting languages (PowerShell/VBScript)
- Knowledge and exposure to Disaster Recovery Planning, Testing and execution
- Experience in managing/troubleshooting Commvault, Attix or Azure backup products
- VMware vCloud experience
- Experience in managing/troubleshooting VMWare and/or Virtualisation technologies
- Knowledge of Networking (DNS, DHCP, Routing)
- Administration of Microsoft Intune
- Azure Fundamentals or AZ-104 Certified.
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers | Privacy Policy
If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Vysiion: Senior Customer Service Coordinator
- Type of role: Full time permanent
- Location: Chippenham
- Hours: Monday – Friday 09:00-17:00
- Holidays: 23 days plus public holidays, increasing to 25 days based on length of service
Key responsibilities for this job:
- Prepare project schedules with milestones and due dates utilizing project management tools
- Plan and coordinate project work with team members to keep workflow on track
- Communicate with customers on status of project works/sales orders
- Adhere to budgets by monitoring costs keeping accurate financial records
- Attend customer meetings as required
- Work with customers on contract uplifts and renewals
- Provide regular reporting on customer service sales and deliverables
- Respond efficiently to customer enquiries and complaints
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts
- Identify areas for customer service improvement
- Maintain high level of customer satisfaction
- Provide full range of customer service duties including sales quoting, sales order processing, support renewals, logistics, invoicing
- Training of junior staff
Skills and Experience:
- Successful track record in customer service/project coordination and operational delivery
- Experience of customer service/project coordination techniques, practices and principles
- Strong financial acumen with experience in financial record keeping, reporting and budgeting
- Competent in using Microsoft office applications such as Word and Excel
- Good communication and interpersonal skills
- Strong organisation and multi-tasking skills
- Excellent analytical and problem-solving skills
- Time management skills with the ability to meet deadlines
Mission Statement

"Achieve the status whereby Exponential-e Group is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers | Privacy Policy
Vendor Partnership Manager
- Type of role: full time permanent
- Location: London
- Hours: Monday – Friday, 09:00 – 17:30
- Holidays: 25 days
Overall purpose of the job:

To build strong relationships with our partner community and our internal sales team in-order to build large deal pipeline and accelerate the digital transformation of our joint and new customers. Own the operational side of the go to market strategy including forecast, pipeline, Events, Business Development, Partner training and enablement programs.

Your success will be measured based on your ability to achieve sales targets, and deliver end-customer success, while driving world-class customer solutions.

Key responsibilities for this job:
- Provide and develop a clear structured approach with both new and existing partners that delivers the highest return for the business.
- Develop, manage and execute on the partner specific business plans with clear KPIs to track business impact for partner business.
- Identify and develop account targets, define the value proposition, and engage and train the sales teams on the Partners go to market solutions.
- Support the sales teams in meetings with customers and prospects where the technology provided by the managed vendors are a key part of the opportunity.
- Drive execution of the Sales & Marketing programs, within the direct and indirect channel, branding, training events, direct marketing, market research, thought leadership, and the management of the alliances pipeline.
- Build a world class partnership that contributes to growth and increased average deal size. This will include Sell to, Sell with, Sell Through Motions
- Represent Exponential-e within Partner Industry Events and report and represent the progress on the C Level engagement aligned to business plan.
Knowledge and experience required:
- Minimum 10 years of experience in enterprise sales/channel development
- Expert knowledge of Alliance & Channel techniques, business partner relationship development strategies, and knowledge of market and technology within ICT
- Demonstrated experience navigating complex organizations with a strong understanding of professional services operating models
- Strong written, oral, and interpersonal communication skills
- Professional and accomplished public speaking
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers | Privacy Policy
If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Vysiion: Project Coordinator
- Type of role: full time permanent
- Location: Either Corsham/Chippenham, Wiltshire or Farnborough, Hampshire with travel to Vysiion Offices and customer sites as required.
- Hours: Monday – Friday, 08:30 – 16:30
- Holidays: 25 days
Overall purpose of the job:

The operations team has responsibility for the delivery of Vysiion solutions and services to customer focused and internal projects via teams of project managers, technical architects and engineering teams. Working across the Vysiion portfolio of projects, this Project Coordinator role will be responsible for the provision of a range of support services to these teams as well as maintaining project standards, contributing to the project reporting cycle and providing project assurance to Vysiion senior management and leadership team.

This is a key delivery role predominantly focused on our defence related projects but the holder will be expected to be actively involved in the continued development of project support capabilities; people, process, performance, promotion and PMIS across Vysiion.

Key responsibilities for this job:
- As required, own and deliver tasks or work packages at the discretion of the Project Manager.
- Engage with technical team members to deliver quotations and BoM’s, that are aligned to customer requirements, in a timely manner.
- Co-ordinate change management activities to ensure timely delivery allowing benefits to be realised at earliest opportunity.
- Contribute to the institutionalisation of effective project and service processes and procedures. Responsible for creating, reviewing and the amendment of processes and procedures. Encourage the adoption of existing and new Vysiion standards, policies and processes.
- Report progress, change, issues, dependencies and risks of projects to the Project Manager, Programme Lead and Head of Delivery and where possible, make recommendations to influence decision making in order to maintain progress towards delivery and benefits realisation.
- Actively manage and update schedules and KanBan board tasks through liaison with project engineers and consultants.
- Actively create and publish (via marketing team) within Vysiion and Exponential-e, success stories from across the delivery portfolio.
- Update action logs, take minutes, prepare documentation and arrange meetings. The role holder should be prepared / capable of standing in for the project manager and deliver presentations as needed.
- Assess risks and issues, work with teams to explore, develop and deliver effective mitigation and contingency countermeasures.
- Set high expectations concerning quality and put in place quality assurance processes in line with existing ISO accreditations.
- Validate that operations team activities, operate within, or in harmony with company policies and procedures.
- Responsible for the monthly consolidation of project financial reports and explore new reporting and performance measures to underpin decision making.
- Actively involved in financial estimating and gate review activities (PID/SoW, Delivery and Close), across inflight projects, programmes and services.
- Liaise with managers to capture and monitor cost and revenue across projects.
Knowledge and experience required:
- Operating within agile aligned delivery teams.
- Experience of operating in multi-client and scaled agile environments.
- Experience of a project support or coordination role is essential as is a strong desire and energy to succeed in building a stable project delivery.
- Ideally qualified to PRINCE2 Foundation level or with demonstrable project management knowledge from academia or the workplace.
- Coherent presentation skills.
- Professional and courteous manner.
- Working in an organisation that plans, executes and reviews success of tasks.
- Direct communications with stakeholders, customers or end users.
- Delivering outcomes against agreed targets
- The role holder will need to hold (or be capable of obtaining) and maintaining a minimum of SC clearance for the duration of their employment.
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Vysiion: Senior Project Manager - 3 Month Contract
- Type of role: full time permanent
- Location: Home Worker with travel to Vysiion Offices and customer sites
- Hours: 37 Hours per week Monday-Friday 07:00-19:00
- Holidays: 23 days
Vysiion: Data Centre Technician
- Type of role: Full time Permanent
- Location: Chippenham
- Hours: 09:00 – 17:30
- Holidays: 22 days per annum inclusive of bank holidays, increasing to 23 days after a qualifying period
- Security Clearance: the role will require you to undertake the SC clearance process with Vysiion
About Vysiion

Vysiion, an Exponential-e Group company, is a growing organisation specialising in providing IT Managed Services and Consultancy to the UK Public Sector including local and central government agencies, blue light, healthcare and defence.

Key responsibilities for this job:
- Power cycling of equipment
- Reseating a network drive or cable/patch lead
- Checking hardware/network activity, firewall status or looking for errors display through LED alerts or system monitoring tools
- Data Centre auditing for racks, assets and patching
- Asset tag hardware
- Work with customer engineering teams to assist in diagnosis and resolution of incidents across a range of technologies
- Vendor hosting
- Receive hardware orders
- Provide friendly, professional and effective technical support to our sites
- Work as part of an extended customer support team including colleagues on the support desk and in other locations
- Work to customer SLAs
- Communicate with site technicians and track problems through to resolution escalating when required
Knowledge and experience required:
- Related field, equivalent HND/GNVQ or IT qualification
- Must meet SC and BPSS security clearance vetting and approval requirements
- Previous experience in a similar role
- Self-directed, methodical and organized in your approach to work
- Logical in your approach to troubleshooting, problem solving and fault diagnosis
- Ability to take ownership of issues and following through to resolution
- Good team player with strong customer service focus
- Willingness to learn with friendly, professional and flexible attitude
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers | Privacy Policy
If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Sales Support Executive
Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days plus Public Holidays

Overall purpose of the job:
- To assist the business in maximising sales revenue, by working as part of a dedicated team delivering agile, smart, dynamic and strong sales support processes.
- Act as a key point of contact for customers and Account Managers to assist with quotes and order related queries.
- Responsible and accountable for the data accuracy and integrity in CRM (Client Relationship Management) system.
- Support all Pre and Post Order Management.
- Increasing Customer Experience, Satisfaction, and Loyalty.
Key responsibilities for this job:

Customer interaction
- Ensure the Sales Support function has good relations with the customer, secondary to the Account Manager.
- Be the first port of call for customer queries.
- Provide priority support to the prestige customer base.
CRM Management
- Existing data maintenance.
- Standalone CRM based projects.
- Ownership of CRM Account Reassigns.
- Ownership of CRM lead approvals.
Processing Sales Orders
- Track all orders through the system ensuring that escalated orders are prioritised accordingly.
- Ensure that orders are completed through Post Sales in line with KPI’s.
- Ownership and completion of any departmental queries or issues.
- Aiding the completion of order paperwork.
- Generating order documentation end to end for orders £5,000 and below.
- Cross train and provide support where necessary to the Order Desk team.
- Ownership of Commercial Change Control process.
- Provide necessary support to the Internal Account Management team.
- Ownership of the order Manual Amendment Process.
- End to end completion of Large Value order amendments.
- Sales performance reporting – provide weekly statistics on sales performance for review of Sales Managers and Sales Director.
- Responsible for answering all sales lead calls from potential customers and existing customers and directing these to the appropriate team or Account Manager.
Knowledge and experience required
- Experience of providing administration support to a sales team and understanding of all sales processes in place
- Ability to manage situations and people involved within these
- Ability to prioritise tasks with company processes
- Excellent communication skills required
- Good working knowledge of Excel, Word and PowerPoint is essential
- Well organised and self-motivated team player
- Effective communication skills and an excellent telephone manner
- Able to work under pressure making timely and informed decisions to tight timescales, whilst maintaining attention to detail
- A strong attention to detail and a task finisher
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Technical Design Authority
- Type of role: full time permanent
- Location: London
- Hours: Monday-Friday 09:00-17:30, on-call hours required
- Holidays: 25 days
Overall purpose of the job:

The Exponential-e Technical Design Authority operates as the technical lead and senior technical contact for engagements across our diverse customer base as well as working inside our business to lead and drive design, implementation and support activities delivering benefit to one or many stakeholders. The team adds value by providing continuity of engagement and influence, optimally operating from initial opportunity scoping, through presales, design, implementation and support. You will be the key point of continuity that glues the efforts of your colleagues together.

The role requires a broad and diverse range of technical experience as your colleagues and customers will look to you for guidance, this understanding will also ensure you protect our organization from committing to deliver suboptimal or incompatible solutions and therefore failing in the eyes of our customer. To achieve this, you must also be an expert communicator, able to think fast and represent a situation professionally and eloquently, often with little or no time to prepare. Your people skills are equally as important as your technical aptitude as a large part of your day will be spent collaborating across both internal and external forums to progress projects, deal with escalations, complement presales engagements and embed with your customers business to understand the challenges facing them.

Key Responsibilities:
- Leading and directing the collation of requirements, production of architecture, design, and presentation of solutions to meet customer requirements.
- Ensure deployment and service objectives are met whilst maintaining a high level of prospect/customer satisfaction.
- Definition of work packages for the Professional Services or Managed Services teams to deploy and provide ongoing support to them during the build and handover processes.
- Work with Project Management to facilitate project reporting, delivery planning, checkpoint meetings (including conference calls and workshops) and to oversee project implementations.
- Act as technical point of contact for prospects, customers, and the sales teams on both BAU and project work across a wide variety of changing technologies.
- Provide follow-up support in disseminating technical information to the business throughout the contract lifecycle.
- Provide subject matter expertise to both technical solutions and delivery teams.
- Support in the development and scoping of new service opportunities.
- Review and critique produced presales proposals and high and low-level design documentation in preparation for release to the customer.
- Validate pre-sales designs against technical, project and commercial best practice.
- Continuously update your technical and soft skill knowledge.
- Present Exponential-e products and technical proposals to potential customers across a wide variety of industries and levels of seniority.
- Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member
Senior Lead Network Engineer
Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30 + participation in the on call rota

Holidays: 25 days exclusive of Public Holidays

Overall purpose of the job:

Act as technical lead for the 3rd Line Specialist Team within our Networking Service Desk.

Key responsibilities for this job:
- Provide a last line of support for any complex incidents, changes and problems
- Troubleshooting complex customer technical faults and driving fault resolution
- Keeping customers updated with the progress of faults
- Working as an escalation point for incidents, changes and problems
- Mentoring less experienced staff with the aim of developing them to a very high technical standard
- Responsible for technical mentoring, documentation, and processes
- Continuous improvement of Exponential-e tools and processes
Knowledge and experience required:
- Significant experience working as a Senior Engineer or 3rd Line Engineer for a Managed Service Provider
- Strong ability to troubleshoot complex network faults and in particular, routing and switching faults
- Experience on firewalls such as Fortigate, Palo Alto and Meraki MXs - administrating, configuring and troubleshooting
- Sound understanding of Network designs such as DC 3-tier architecture, DR failover. OSPF, BGP, IPsec, MPLS
- Experience with troubleshooting network connections to Cloud Providers (AWS, Azure, etc)
- Strong commercial experience of Remote VPN
- Understanding of ITIL process, incident management, change management and problem management
- Experience of working to strict SLA's
- Experience in mentoring, leading and helping to develop less experienced engineers
- Flexible approach to work with the ability to work effectively under pressure
- Excellent communication skills, both written and oral with a positive and professional attitude
Desirable knowledge and experience:
- SD-WAN, SDN and dot1x experience
- Multi-vendor experience working with Cisco, Juniper, Nokia/Alcatel Lucent
- CCNP/CCIE certification
- Experience of supporting and configuring network devices using management systems and orchestration tools
Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Vysiion: Technical Consultant - Defence
- Type of role: full time permanent
- Location: Corsham, Wiltshire
- Hours: Monday – Friday, 09:00 – 17:30
- Holidays: 25 days
Overall purpose of the job:
Key responsibilities for this job:
- Early involvement in IT delivery projects for the creation of Low-level Designs (LLDs)
- Working closely with Project Managers and Technical Architects to ensure the successful delivery of solution, on time and to a consistent quality.
- Provide subject matter expertise in one or more technical discipline – for example, Server, Storage, Networking.
- Working on customer sites or data centres during the delivery of IT projects
- Ensuring IT solutions are accepted into support through provision of knowledge transfer sessions, documentation, and post-implementation support.
- Pioneer the development of repeatable design patterns (blueprints).
Experienced with one or more of the following technology disciplines:
- Server and Storage:
- Microsoft Windows Server operating systems
- Microsoft Server applications, such as SQL, AD, NPS, ADCS
- VMware vSphere, NSX
- Veeam Backup and Replication
- Automation and scripting using Powershell
- Dell / EMC Storage Arrays
- Networking and Security:
- Cisco / Dell Brocade switches
- Cisco / Juniper / Palo Alto firewalls
- F5 / Kemp Load Balancers and WAFs
- Data diodes
- Monitoring Tools, such as SolarWinds and PRTG
- Cisco ISE, AAA
- Knowledge of Cryptographic solutions an advantage
- End User:
- Microsoft Remote Desktop Services
- VMware Horizon
- Thin Client Solutions, PCoIP
- Managed anti-virus
Ideal Qualifications:
- Bachelor’s Degree or equivalent
- MCSA / MCSE
- Cisco CCNP
- VMware VCP
- Vendor hardware specific e.g. Dell, Cisco, Juniper
Desirable Skills:
- Detailed knowledge of Dell hardware, network and storage solutions
- Strong networking implementation & troubleshooting skills
- VMware NSX knowledge
- ITIL , Service transition
- Strong documentation skills, with attention to detail
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers | Privacy Policy
If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Account Executive
Type of role: full time permanent

Hours: Monday - Friday 9:00 - 17:30

Holidays: 25 days plus Public Holidays

Overall purpose of the job:

To secure new business within existing client accounts, increasing Exponential-e revenues in line with set targets.

Key responsibilities for this job:
- To sell new network and ICT services (Cloud, LAN, Wi-Fi, UCC & Server hardware) to existing accounts
- Maintaining and developing client relationships for a small number of accounts
- Working with clients management teams to understand particular business strategies
- Evaluating those strategies and ensuring Exponential-e readiness to keep pace with the implementation of new programs, projects, or features consistent with those strategies
- Increasing the revenue opportunity within each clients business portfolio as it relates to utilising additional Exponential-e services or product offerings
- Tracking and escalation of client issues alongside the client relationship team
- Establish and coordinate planned visits at the customer location and at Exponential-e
- Inform clients of new services, partnerships, and/or products as they are announced or released
- Provide support to additional departments when required, as required
Knowledge and experience required:
- The ability to close deals
- Great communication skills across all parts of the business
- Knowledge of the following ICT product suites; Cloud, LAN & Wi-Fi, UCC, Server Hardware
- Excellent written and verbal communication skills with the ability to communicate technical issues to both the IT department and to the client in understandable terms
- Able to work under pressure making timely and informed decisions to tight timescales, whilst maintaining attention to detail
- Good working knowledge of Microsoft Excel and Word is essential
- Well organised and self-motivated team player
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers
If you have any problems please contact recruitment@exponential-e.com
Account Manager
Type of role: full time permanent

Hours: Monday - Friday 9:00 - 17:30

Holidays: 25 days plus Public Holidays

Overall purpose of the job:

To secure new business within existing client accounts, increasing Exponential-e revenues in line with set targets.

Key responsibilities for this job:
- To sell new network and ICT services (Cloud, LAN, Wi-Fi, UCC & Server hardware) to existing accounts
- Maintaining and developing client relationships for a small number of accounts
- Working with clients management teams to understand particular business strategies
- Evaluating those strategies and ensuring Exponential-e readiness to keep pace with the implementation of new programs, projects, or features consistent with those strategies
- Increasing the revenue opportunity within each clients business portfolio as it relates to utilising additional Exponential-e services or product offerings
- Tracking and escalation of client issues alongside the client relationship team
- Establish and coordinate planned visits at the customer location and at Exponential-e
- Inform clients of new services, partnerships, and/or products as they are announced or released
- Provide support to additional departments when required, as required
Knowledge and experience required:
- The ability to close deals
- Great communication skills across all parts of the business
- Knowledge of the following ICT product suites; Cloud, LAN & Wi-Fi, UCC, Server Hardware
- Excellent written and verbal communication skills with the ability to communicate technical issues to both the IT department and to the client in understandable terms
- Able to work under pressure making timely and informed decisions to tight timescales, whilst maintaining attention to detail
- Good working knowledge of Microsoft Excel and Word is essential
- Well organised and self-motivated team player
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers
If you have any problems please contact recruitment@exponential-e.com
Business Change Analyst
Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

In your role as Business Change Analyst you will have the opportunity to make a real difference to a technology business by getting hands on experience with facilitating business change and systems transformation across Exponential-e.

You’ll start out working as Business Change Analyst supporting our core Agile framework, building up over time to work on bigger projects and undertaking more complex work by taking a lead role as you develop your knowledge, skills and confidence.

Day to day you will be responsible for liaising between business stakeholders and system developers; gaining knowledge and understanding of business scenarios, problems and documenting your findings in a manner that is unambiguous and relevant. This also includes facilitating stakeholders through the mapping and analysis of their value work streams; business case development and delivery of system changes using Agile and Lean Startup methodology.

You will work with the Head of Operational Excellence and lead Product Owner to develop plans in support of systems development. You will also lead and support small to medium strategic initiatives responsible for delivering product backlog within time, quality and budget.

Key responsibilities for this job:
- Elicit requirements and define the scope backlog items (epics/features/user stories) that guide the development team.
- Develop appropriately detailed specifications for product features so they are clearly understood by the development teams.
- Articulate business and user problems, identifying opportunities and ways to address these problems.
- Participate and lead agile ceremonies such as - planning, refinement, daily stand-ups and retrospectives.
- Play a leading role in the adoption of agile ways of working within the business and facilitate collaborative working to establish the foundation for feature team delivery.
- Business process re-engineering where applicable and the write and edit of relevant documentation of processes, systems specifications, standard operational procedures and flow diagrams to illustrate ‘as is’ and ‘to be’ business processes.
Knowledge and experience required:
- Experience in driving Business Transformation within an organisation.
- Have strong proficiency and experience in gathering, understanding and mapping specific business requirements to product features.
- Be a self-starter who can work autonomously but also be able to collaborate effectively with teams of various shapes and sizes.
- Develop social connections and communicate with emotional intelligence.
- Have excellent verbal, written and visual communication skills.
- Be able to follow a prescribed structure of proven principles and practices when appropriate.
- Have the confidence to express an opinion, even if it’s unpopular or challenges the current status quo.
Desirable knowledge and experience:
- In-depth knowledge and experience of ServiceNow products / capabilities.
- Worked on an end to end ServiceNow or business transformation programme.
- An in-depth knowledge of Agile approaches such as Agile DSDM, Scrum, Lean Startup, Test Driven Development, and Continuous Integration & Delivery.
- Professional Qualifications e.g. ITIL / Lean Six Sigma / Scrum / Agile DSDM
- Certification in ServiceNow
- 2.1 undergraduate degree or higher in any subject covering Engineering, Mathematics, Business or Social Science.
- Facilitated workshops using a wide variety of techniques and innovation games like user story mapping and assumption mapping.
- Experience in capturing Epics, User Stories and Acceptance Criteria for client requirements, working with developers and QA testers to prepare user stories for delivery, using techniques such as 3-Amigos to ensure a shared understanding.
- Familiarity in managing the project backlog, including prioritisation with the Product Owner, with user-centred requirements engineering, acceptance criteria and testing charters.
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

Apply Now | Vacancies | Careers
If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Vysiion: Data Centre Technician
- Type of role: Full time Permanent
- Location: Hendon
- Hours: Shift - 24x7, 4 on 4 off
- Holidays: 22 days per annum inclusive of bank holidays, increasing to 23 days after a qualifying period
- Security Clearance: the role will require you to undertake the SC clearance process with Vysiion
About Vysiion

Vysiion, an Exponential-e Group company, is a growing organisation specialising in providing IT Managed Services and Consultancy to the UK Public Sector including local and central government agencies, blue light, healthcare and defence.

Key responsibilities for this job:
- Racking of computer hardware, switches, routers, firewalls, servers or other equipment
- Equipment and cable installation (copper and fibre)
- Un-racking, packing and shipping equipment
- Power cycling of equipment
- Reseating a network drive or cable/patch lead
- Checking hardware/network activity, firewall status or looking for errors display through LED alerts or system monitoring tools
- Data Centre auditing for racks, assets and patching
- Asset tag hardware
- Work with customer engineering teams to assist in diagnosis and resolution of incidents across a range of technologies
- Vendor hosting
- Receive hardware orders
- Provide friendly, professional and effective technical support to our sites
- Work as part of an extended customer support team including colleagues on the support desk and in other locations
- Work to customer SLAs
- Communicate with site technicians and track problems through to resolution escalating when required
Knowledge and experience required:
- Related field, equivalent HND/GNVQ or IT qualification
- Must meet SC and BPSS security clearance vetting and approval requirements
- Previous experience in a similar role
- Self-directed, methodical and organized in your approach to work
- Logical in your approach to troubleshooting, problem solving and fault diagnosis
- Ability to take ownership of issues and following through to resolution
- Good team player with strong customer service focus
- Willingness to learn with friendly, professional and flexible attitude
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers | Privacy Policy
If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Vysiion: Data Centre Technician Team Leader
- Type of role: Full time Permanent
- Location: Hendon
- Hours: 09:00 – 17:30
- Holidays: 22 days per annum inclusive of bank holidays, increasing to 23 days after a qualifying period
- Security Clearance: the role will require you to undertake the SC clearance process with Vysiion
About Vysiion

Vysiion, an Exponential-e Group company, is a growing organisation specialising in providing IT Managed Services and Consultancy to the UK Public Sector including local and central government agencies, blue light, healthcare and defence.

Key responsibilities for this job:
- Oversee day to day operations
- Setting team rotas
- Make sure the team adhere to site health & safety policies at all times
- Ensuring customer service standards remain high and continually looking for ways to improve
- Carry out quality checks
- Motivate team members
- Listen to team members’ feedback and resolve any issues or conflicts
- Racking of computer hardware, switches, routers, firewalls, servers or other equipment
- Equipment and cable installation (copper and fibre)
- Un‐racking, packing and shipping equipment
- Power cycling of equipment
- Reseating a network drive or cable/patch lead
- Checking hardware/network activity, firewall status or looking for errors display through LED alerts or system monitoring tools
- Data Centre auditing for racks, assets and patching
- Asset tag hardware
- Work with customer engineering teams to assist in diagnosis and resolution of incidents across a range of technologies
- Vendor hosting
- Receive hardware orders
- Provide friendly, professional and effective technical support to our sites
- Work as part of an extended customer support team including colleagues on the support desk and in other locations
- Work to customer SLAs
- Communicate with site technicians and track problems through to resolution escalating when required
Knowledge and experience required:
- Related field, equivalent HND/GNVQ or IT qualification
- Must meet SC and BPSS security clearance vetting and approval requirements
- Previous experience in a similar role
- Self‐directed, methodical and organized in your approach to work
- Logical in your approach to troubleshooting, problem solving and fault diagnosis
- Ability to take ownership of issues and following through to resolution
- Good leader and team player with strong customer service focus
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers | Privacy Policy
If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Senior Cloud Solutions Consultant
- Type of role: full time permanent
- Location: London
- Hours: Monday-Friday 09:00-17:30
- Holidays: 25 days
Overall purpose of the job:
- To provide technical pre-sales support to the Exponential-e sales teams for standard and bespoke cloud services, managed services and professional service opportunities.
- To support the company in achieving the sales targets through the creation of least cost-compliant and validated solution design aligned to customer and partner requirements
- To undertake and achieve strategic objectives as defined by the Cloud Solutions Manager to ensure the continued evolution, efficiency and productivity of the cloud solutions department.
- To effectively manage a personal case queue to enable Exponential-e sales to achieve targets and maximise cloud pipeline generation
- Provide subject matter expertise relating to the Exponential-e portfolio of cloud products and services, managed services and professional services capabilities
- A front-line consultant who creates opportunities, solves problems, and establishes working relationships with customers and sales staff. Helping them move to a cloud and services infrastructure that gives them maximum flexibility in cutting edge technology while helping them run faster and more efficiently.
- To provide technical validation at order stage, ensuring a consistently high standard of solution handover to delivery teams is maintained
Key responsibilities for this job:
- Instrumental in full sales cycle including discovery, opportunity and technical evaluation, pilot support, opportunity closure and handover processes
- Supporting the Sales Teams with client meetings, technical workshops and presentations
- Promote sales confidence in the Cloud Services portfolio by producing and maintaining relevant collateral and documentation, and through sales education
- Leading the gathering of architecture, design, and presentation of solutions to meet customer requirements in relation to Cloud and IT Services
- Working with sales teams and prospects to devise technical solutions based on customer business requirements
- Creating and delivering customer presentations that promote and differentiate the value of the Exponential-e solution
- Building and delivering compelling customer demonstrations to contribute to sales success
- Scoping Proof of Concept evaluations to demonstrate the Exponential-e ability to meet customer objectives on standard product offerings
- Conducting pre-contract Cloud, Professional, and Managed Services due diligence
- Assist in the full handover of solutions to the delivery teams post contract signature
- Acting as a technical point of contact for prospects, customers, and the sales teams for Cloud and IT Services
- Assist in developing customer specific value propositions highlighting benefits and differentiators of Exponential-e vs competition
- Coordinating solutions design with the Sales team, technical approval board to ensure accuracy and feasibility
- Developing and maintaining a deep understanding of the Exponential-e product and service offerings.
- Developing and maintaining a strong understanding of competitor solutions
- Assisting with and leading practice development activities, including the development of new services, knowledge management, delivery methodologies and tools
- Assist with the upkeep of relevant product collateral, solutions documentation repository
Knowledge and experience required:
- Professional Experience:
- Experience working as a Pre-Sales Consultant, Solution Consultant, or Solution Architect
- Ability to translate customer requirements into technical designs and solutions
- Commercially astute and confident within a customer facing role, giving presentations, writing proposals, and holding conference calls
- Ability to work with and manage delivery partners in diverse project teams
- Ability to clearly articulate the benefits of technical solutions in relation to customer business objectives
Technical Skills:
- Practical experience of working with virtulation technologies
- Knowledge or experience of Microsoft Azure and Microsoft 365
- Server Backup and Disaster Recovery technologies
- Cloud service development and architecture
- Microsoft server technologies, Application High Availability modelling and design
- Storage – strong knowledge of enterprise storage and how it pertains to cloud and IT infrastructure
- Networking pertaining to cloud infrastructure
- General ICT Knowledge of server infrastructure
Desirable knowledge and experience:
- Virtual Desktop Infrastructure – Citrix and VMware technology stacks
- Application High Availability modeling and design
- Amazon Web Services
- Virtualisation technologies –Hyper-V, VMware
- Storage solutions
- Experience with cloud migration
- Experience with IT Transformations, IT Outsourcing and managed services
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Senior Solutions Consultant
Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

Exponential-e is in the market for a Senior Solutions Consultant who can think outside of the box and work on complex projects that encompass network, voice and cloud solutions. The candidate would be expected to have a vast knowledge and experience across all market verticals and provide:
- A strong evangelist of the benefits of a managed service across a wide range of technologies from Exponential-e
- "Pre-Sales" Solutions support internally and externally to account managers working on SD-WAN, SASE, Hosted Unified Communications or private and public cloud projects
- Own the creation of an Eco-system of a complete solution within a team consisting of multiple Subject Matter Experts to deliver complex solutions to address a client's requirements
- Provide Technical/Business Thought Leadership skills to generate the highest number of opportunities for Exponential-e
- Closely interact with the engineering department during the design stage of new solutions
Key responsibilities for this job:
- To engage with Sales Account Managers from the early stage of the opportunity cycle
- Technically qualify new opportunities in conjunction with the commercial qualification
- To attend customer meetings with Sales Account Managers
- To participate in customer conference calls when required
- The ability to design and develop innovative and competitive solutions, working individually or leading a wider virtual team for the qualified opportunity
- Support the Sales Account Manager with the commercials of the opportunity
- Work very closely with the Exponential-e Bid Team and Account Managers to respond to tenders (RFI/RFP)
- To act as a central point of contact and provide technical support within existing accounts
- Create a close working relationship with the engineering department in order to validate proposed designs and solutions
- Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member
Knowledge and experience required:
- A Bachelor’s Degree or equivalent experience
- Significant IT / Telecoms experience
- Significant experience in a pre-sales environment with the ability to talk confidently about technical solutions
- Excellent presentation skills – the ability to articulate technical concepts to a non-technical audience
- Good commercial acumen
- Proven technical design skills and the ability to create design documentation
- Knowledge of VPLS, MPLS, IP Networking, Routing Protocols, BGP, VRRP, IGRP
- Knowledge of SDN and SD-WAN technology and solutions
- Experience in designing secure Internet solutions (UTM firewalls. SIEM) desirable
- Knowledge of LAN (wired and wireless) environments desirable
- Familiarity with Private & Public Cloud architecture would be advantageous
- Previous hands on technical experience is desirable
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers | Privacy Policy
If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Client Service Delivery Manager
Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

As the Service Delivery Manager you will be responsible for establishing and maintaining operational relationships with the allocated Client to ensure end-to-end services support and enable current and future business needs.

Key responsibilities for this job:
- Building and maintaining strong client relationships, and participates in client meetings regarding performance to ensure client satisfaction
- Ensuring that Services are delivered in a manner that achieves the service level agreements
- Financial analysis and reporting
- Efficiency and process improvement recommendations internally and externally
- Building and maintaining strong client relationships, and participating in client meetings regarding performance to ensure client satisfaction
- Managing the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded
- Developing strategic relationships with the client, building trust and profile within the Client’s team
- Service review management, planning, preparation, reporting, CSAT management, risk management, major escalation and resolution ownership and reporting
- Identifying upsell and retention opportunities and managing them through to completion with Sales teams
- Managing all associated change management and change control processes within a multi-faceted, highly complex contract framework
- Ensuring that implementations and ongoing services are delivered on time and meet client requirements by maintaining tight control over the project schedule, risks, scope of work and budget
Experience and skills required:
- Experience in Service Delivery Management / Client Relations role
- Strong stakeholder management skills
- Experience working to agreed SLA’s
- Experience working within a B2B client facing role
- Presentation skills
Desirable experience and skills:
- Experience working in the IT/Telecoms industry
- Understanding of ITIL process, incident management, change management and problem management
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Recruitment Business Partner
Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:
- The Recruitment Business Partner will work with defined areas of the business to deliver effective recruitment solutions in line with the Exponential-e Ltd Recruitment Framework
- You will be accountable for building and maintaining talent pools for each department with a view to increasing quality while decreasing time to hire and cost
- You will provide support and guidance to managers in all areas of recruitment, keeping them informed of progress on vacancies
Key responsibilities for this job:
- Using multiple sourcing channels to resource for high quality candidates in an efficient and cost effective manner in line with the Exponential-e Recruitment Framework
- Support on specific recruitment programmes (i.e. Sales Academy, Work Placement Programme)
- Keep up to date with the latest sourcing methods and implementing these as appropriate
- Working to improve awareness of Exponential-e’s Employer Brand
- Conducting various types and format of interview to ensure only high calibre candidates are progressed
- Ongoing personal development to ensure a high level of understand of Exponential-e’s culture, values, products and services
- Thoroughly qualifying all candidates
- Conducting salary and benefits benchmarking
- Supporting on various projects as required
- Advising line managers on recruitment best practice
- Working closely with our marketing department to adhere to all internal and external communications procedures
- Build and maintain relationships with key stakeholders throughout the business
Knowledge and experience required:
- Previous experience working in a recruitment role with a focus on direct sourcing
- Previous experience sourcing for entry to senior level positions
- Strong candidate delivery/resourcing background
- Considerable knowledge of resourcing methods
- Considerable knowledge of applicant tracking systems
- Significant experience working on high volume/high level recruitment assignments
- Good knowledge of MS Office: Excel; Outlook; Word; PowerPoint
- Continuous improvement mind-set
- Excellent customer service skills
- Flexible approach to work
- Previous experience sourcing professionals from a Cloud, IT, UC or Network Service provider
Project Coordinator
Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days plus public holidays

Overall purpose of the job:

To work with the project manager in taking ownership of customer facing projects within the company and to deliver those projects within a controlled environment whilst meeting mutual customer and Exponential-e pre-defined objectives using recognised processes and methodologies.

Key responsibilities for this job:
- Keeping all Stakeholders up to date with all developments on the Projects using various recognised Project Documents.
- Report progress, change, issues, dependencies and risks to Project Manager.
- Actively drive the standardised use of available toolsets including sharepoint, ServiceNow and MS Teams to improve efficiency and develop repeatable benefits
- Own and deliver tasks as directed by the project manager, these will include updating actions logs, taking minutes, preparing documentation, and attending meetings
- Ensure all work is carried out aligned to ISO accreditations
- Monthly consolidation of project financial reports in conjunction with the Project Manager
- Updating internal generic Project Documents
- Document management – record, version control and track all project documentation, including that issued for client review and approval
- Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member
Knowledge and experience required:
- Establish and maintain positive working relationships with others, both internally and externally, to establish the project support capability and achieve company goals
- Communicate in a clear, thorough and timely manner using appropriate and effective communication tools and techniques
- Passion to develop career within Project Management
- Experience working within a service provider environment delivering support based solutions to customers
- Excellent customer service and communication skills
- A methodical and structured approach with the ability to manage and prioritise multiple tasks at any one time
- Responsible and willing to take ownership of essential tasks
- Well organised and self-motivated team player
- Ability to work within a pressurised and results driven environment
- Ability to “think outside of the box” as necessary
Desirable knowledge and experience:
- Experience working for a fast-paced technology company
- Experience in working with suppliers to achieve a common goal
- Working technical knowledge within the industry and proven Project involvement
- Prince2 Practitioner
- Agile Project Management (AgilePM) certification
- Working knowledge of Project document suites including Microsoft Project, Sharepoint and MS Teams
Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now

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About Exponential-e

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London Head Office

100 Leman Street, London, E1 8EU
020 7096 4100

Manchester Office

3 Hardman Street, Manchester, M3 3HF
0161 669 4050

^{*Calls to 0845 numbers will cost 7p p/m plus your phone company’s access charge. All inbound and outbound calls may be recorded for training or quality purposes.}

London Head Office

100 Leman Street, London, E1 8EU
020 7096 4100

Manchester Office

3 Hardman Street, Manchester, M3 3HF
0161 669 4050

^{*Calls to 0845 numbers will cost 7p p/m plus your phone company’s access charge.
All inbound and outbound calls may be recorded for training or quality purposes.}

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19 June 2021

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