Vacancies

Shape your future with Exponential-e

15 November 2019

Expression of Interest
The role you are seeking may not be available currently, please upload your CV and should a suitable vacancy arise we will be in touch!
Careers at Exponential-e :
Our passion for technology is only matched by our passion for our people. Working at Exponential-e means coming into a dynamic environment where motivated employees have the opportunity to become experts in their field, thought leaders and game changers of the future. In all areas of our business we strive to build teams that: continually seek meaningful results through innovation, are customer-focused and thrive on working in a fast-paced and friendly environment.
People:
Mission Statement
"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Data Centre Field Technician
Type of role: full time permanent
Location: London
Hours: Monday-Friday 09:00-17:30 + on call
Holidays: 25 days
Overall purpose of the job:
- Nationwide travel to perform Cabling ‘Plug Up’ duties at Exponential-e Data Centres, Telephone Exchanges and Point of Presence (PoP) sites.
- On-site support at Exponential-e Data Centres for colocation clients.
- Technical Remote Hands support.
- Installation of Network, Server and Storage Hardware.
- Network infrastructure cabling and Data Centre patching activities.
- Participation in on call rota (1 week in 6) to provide 24/7 support Nationwide.
Key responsibilities for this job:
Field Operations
- Co-ordinate on site cabling ‘plug up’ duties, working with Core Network team to confirm correct ports are being used and links are up and active.
- Perform ‘Pre Cable’ duties in cases where circuits are yet to be delivered by vendor.
- Troubleshoot/Investigate and rectify connection errors or circuit down scenarios using Service Now ticketing system.
- Perform audits on exchange racks for network circuit details, free space availability and required structured cabling links.
- Install console switch/server hardware into existing racks as well as new line card installations into existing Switch chassis.
- Perform Hardware upgrades on legacy equipment and re-cable as instructed.
- Participate in on-call/out of hour’s duties on various planned and unplanned Infrastructure upgrades, faults and expansion projects.
- Work with Senior Data Centre Technicians to plan in order of received tickets, workload for each day.
- Keep in in line with internal SLA’s surrounding time taken to deliver each ‘Plug Up’ ticket dependent on geographical location.
Data Centre Access, Site Management & Remote Hands
- Maintain a professional and disciplined approach at all times when working within Exponential-e Data Centre’s and POP/Exchange sites.
- Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices.
- Manage and process Access, Remote hands and delivery tickets for co-location clients and internal works.
- Show proficiency in physical Remote Hands support if covering Data Centre Technician staff for both internal requirements and our colocation clients.
- Show competency with local policies and procedures of our third party Data Centre providers.
- Ensure Data Centres are in a clean and presentable manor at all times.
- Gain understanding of basic support functions within the Data Centre with a view to progress into a Data Centre Technician role and beyond.
- Participate in 24x7x365 on call Rota to provide support for client access at Data Centre's, Client Migrations, Smart Hands Requests, Installation works for Managed Hosted clients, Scheduled maintenances/upgrades for Managed Hosting and Infrastructure upgrades, Circuit Down/Faults and any other works deemed Out Of Hours Internally or by our Clients.
Knowledge and experience required:
- Well organized and self-motivated with the ability to work alone and as part of team.
- Excellent written and verbal communication skills.
- Ability to work well under pressure whilst maintaining attention to detail and being able to make informed decisions.
- Full UK Driving License and personal car is required
- Some travel will be made by flight or train and covered by company expenses
Desirable knowledge and experience:
- Experience in Networking, Copper and Fibre Cabling
Marketing Manager - Enterprise
Type of role:Full Time Permanent
Location: London
Hours: Monday to Friday 09:00-17:30
Holidays: 25 days
Overall purpose of the job:
- Create, deliver and report on the marketing plan to support the Enterprise sales team
- Develop integrated, multi-touch demand generation campaigns that target prospects at different stages of the sales cycle
- Communicate the company message and brand values to both internal and external stakeholders in keeping with the overall corporate marketing strategy
Key responsibilities for this job:
- Design, creation and execution of integrated marketing campaigns utilising a range of marketing tools including email, content, social, events and PR
- Manage the budget and the end to end process of executing marketing campaigns, collaborating with internal sales and marketing stakeholders and, where required, external support.
- Organise (and take ownership for) regular customer and prospect focused events as part of the corporate and sales team-focused marketing plans, ensuring that relevant customer stakeholders attend
- Support our corporate social media presence, providing regular content/topics
- Development of appropriate marketing materials with clear and relevant messages
- Support the creation of content to be used across dedicated campaigns, and Exponential-e’s online presence, including website, email, whitepapers, brochures/e-books, case studies
- Provide management reporting and statistics on all marketing activities including campaign progress and ROI
- Work closely with the sales teams to develop sales enablement tools and drive demand generation
- Liaise effectively with a range of 3rd party suppliers including PR, event organisers, and telemarketing
- Competitive analysis, market monitoring and measurement
Knowledge and experience required:
- Experience working within a B2B Marketing environment; preferably in the IT, Telecoms, Cloud or technology space
- End to end marketing campaign management skills with a strong focus on the ROI
- Experience using marketing automation tools and CRM systems - Marketo and Salesforce desirable but not essential
- Experience of managing multiple stakeholders
- Experience of copywriting and creating marketing materials for email, content and online marketing campaigns
- Ability and gravitas to influence internal stakeholders to deliver the marketing campaigns required
- Highly motivated and proactive
- High level of verbal and written English
- High level of attention to detail
- Excellent interpersonal, negotiation and influencing skills
Mission Statement - Exponential-e 4.0
"Constantly striving to be acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enablers in the World. Sustaining a world-class company..."
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Cloud Sales Specialist
Type of role: full time permanent
Location: London
Hours: Monday-Friday 09:00-17:30
Holidays: 25 days
Overall purpose of the job:
- To develop, support and execute the new business acquisition strategy of Exponential-e Cloud Sales ensuring achievement of all assigned margin, revenue and contract value targets
- Sales role focused on driving new business growth in Cloud solutions. It’s an overlay position enhancing the sales teams with a higher level of knowledge & expertise
- Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators
- Act as an Cloud evangelist within the sales floor
Key responsibilities for this job:
- Achieve and exceed margin, contract value, and revenue targets
- Deliver against key performance indicators and objectives
- Develop and execute short, medium and long term business plans to exceed targets
- Provide support to the Sales teams (direct and channel) on Cloud opportunities (Cloud Computing, Cloud Transformations, Public/Private/Hybrid Cloud builds, IaaS, Server Replication, Online Backup, Cloud Storage, Managed IT Services, Professional Services).
- Build and maintain a solid and robustly qualified pipeline of sales opportunities within target markets growing to a level of 3x target coverage (net new and overlay)
- Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
- Religiously maintain opportunity pipeline and deal positions on CRM (Salesforce)
- Develop strategy with the Heads of, produce win-plans and support on executing on major deals
- Define target list (existing/cross sell/up sell & new logos) and support engagement of suspects based on clearly defined criteria
- Build and maintain a Cloud opportunity matrix for existing accounts and drive specific campaigns to target them
- Develop an in-depth knowledge of the factors impacting the business
- Work with the sales team to generate strong relationships with senior executives within customers / partners / prospects
- Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
- Identify and develop opportunities for strategic step-change revenue growth
- Support responses to tenders, RFI’s, RFPs, and other response formats
- Build and provide clear support to virtual teams in pursuit of major business opportunities
- Understand and be able to articulate deal level P&Ls
- Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions
- Complete monthly reports and other administrative requirements to quality standards and required timeframes
Knowledge and experience required:
- Previous Cloud Sales experience of at least 3 years in a similar role
- Extensive experience within the Cloud, Managed IT services
- Experience in developing business in assigned industry verticals
- Understanding of Cloud adoption strategies and Cloud Readiness Assessments.
- Experience in Public Cloud Services such as Azure & Amazon
- Knowledge of Hybrid Cloud Principles and Architectures
- Sound understanding of Backup, Disaster Recovery & Virtualisation
- Strong understanding of technology application in the Hosting, Managed Services and Cloud arenas
- Able to demonstrate strong commercial understanding and business acumen
- Strong sales skills (prospecting, qualifying, campaign management)
- Detailed understanding of sales process and demonstration of world class sales rigour
- Proven track record of identifying, developing and closing major opportunities
- Proven and consistent track record of target over-achievement
- Excellent networking ability and natural communication style
- Excellent communicator with strong presentation, numeracy and written skills
- Strong problem solving abilities; able to facilitate discussions and outcomes
- Able to travel within designated territory and able to work with the minimum of supervision
- Microsoft Suite (Excel, Word, Email, Access, Power Point)
- Salesforce CRM experience advantageous but not essential
- Degree level education advantageous, but track record of success in aligned career of higher importance
Desirable knowledge and experience:
- High energy, positive, and achievement driven with passion for success
- Committed to taking personal ownership and responsibility
- Confident and empathic individual with ability to build rapport with team, clients and internally to C level
- Customer focused with passion for delivery of excellent service
- Analytical thinker, with structured approach to resolving issues
- Able to work with minimal supervision but also to contribute to team goals
- Committed to ongoing learning and personal development
- Flexible work ethic
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Bid Manager - Public Sector
Type of role: full time permanent
Location: London
Hours: Monday-Friday 09:00-17:30
Holidays: 25 days
Overall purpose of the job:
- To lead, manage, co-ordinate and respond to formal invitations to tender (ITT) requests for proposal (RFP) and requests for quotation (RFQ), with particular focus on strategic, high-value, multi-service line and complex opportunities for Public Sector clients.
- To lead the proposal management of sales opportunities with other departments and key account managers to ensure we deliver a winning solution to meet the client’s specification and deadline, and making best use of resources from across the company
- To lead in driving the business qualification process of potential opportunities as they are uncovered and assess the viability of each opportunity with its owner.
Key responsibilities for this job:
- Review, drafting and managing the delivery customer bid request materials received including PQQs, RFIs, RFPs and Tenders.
- To review all content to ensure questions are being fully responded to, critiquing content, whether sales, technical, support etc. and liaising with departments to update, amend and delete as appropriate ensuring consistent professional response.
- Qualifying opportunities.
- Organising and chairing all kick-off meetings and co-ordinating a win strategy.
- Delegating and assigning workload to bid team to ensure efficiency throughout bid life and meet deadlines.
- Co-ordinating and chairing all review meetings and monitoring progress and assess drafts.
- Carrying out post bid reviews to evaluate lessons learnt from client feedback.
- Review tender clarifications and attend customer clarification meetings as required.
- To be lead point for all questions, points of clarification to and from the clients (In bids scenarios only) ensuring that all questions / points are completed within the tender guidelines.
- Collating standard bid response documents in accordance with the Exponential-e defined styles and branding.
- Making bid pricing recommendations, in collaboration with Sales, based on relevant data from other bids and available competitive intelligence
- Providing bid follow-up activity assistance and expertise when needed to support the sales cycle.
- Risk tracking and management throughout the bid process
- Proof reading and formatting of documentation
- Assisting with creation of PowerPoint presentations to present to clients at the shortlisted stage of the bid process.
Knowledge and experience required:
- Experience working as a Tender/Bid/Project Manager within the IT/Telecommunications/Technology sector
- Able to demonstrate strong commercial understanding and business acumen
- Strong creative skills, independent learner with a passion for focusing on the possible
- Excellent interpersonal, negotiation and influencing skills
- Ability to work well under pressure
- Prepared and capable of undertaking a range of both strategic and tactical tasks in order to deliver results
Desirable knowledge and experience:
- Experience in managing Bids within Public Sector
- Good understanding of Public Sector buying practices and relevant frameworks
- APMP membership and Foundation accreditation
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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NMS Engineer
Type of role: full time permanent
Location: London
Hours: Monday-Friday 09:00-17:30
Holidays: 25 days
Overall purpose of the job:
- To provide architectural and support functions to the Exponential-E’s internal and external Network Management Systems.
- Carrying out daily duties and necessary tasks on ongoing projects and implement new ones, as defined by your Manager.
- You will be a key part of the Network Management Systems team, your passion will contribute to Exponential-e continuous leading edge in the telecoms market..
- Working mainly with the Core Engineering, R&D, and DevOps Team, developing and maintaining software for cutting-edge technologies like SDN and SD-WAN.
Key responsibilities for this job:
- Proactive development of Network Management systems, in order to support existing and new networks and services
- Architecture, Design and Planning of all existing and new NMS systems
- Design, test, and validation of maintenance patches and minor code changes
- Daily administration of Network Management Systems, and supporting all related applications
- Production of implementation and technical service documentation
- Provide support to the Customer Service teams
- Work in parallel with normal daily duties to deliver assigned projects.
- Field engineering duties when required (only related to Network Management Systems)
- Participate in the on call rota (24x7x365 rota)
- Deliver any other fair and reasonable task or duty assigned to you by your Manager
primary Requirements:
- SysAdmin on *nix production environments (RedHat, Centos, Ubuntu, etc)
- Network management principles, protocols and technologies
- Networking protocols and technologies
- SNMP, MIBs and related technologies
- Mail, DNS and Radius technologies
- Scripting languages (Python, Perl, etc)
- DB servers (MySql, MS Sql) and SQL languages
Desirable knowledge and experience:
- Advanced programming languages (Java, advanced Python, C#, C/C++)
- Kafka / Confluent
- Elasticsearch
- Ansible
- SOAP, XML, JSON
- IP routing protocols (BGP, OSPF, IS-IS), MPLS
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company.."
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3rd Line Service Desk Network Specialist 24/7
- Type of role: full time permanent
- Location: London
- Hours: Shift pattern 4 days on 4 days off. The 4 days consist of two dayshifts 7am to 7pm (24hr rest), followed by two nightshifts 7pm to 7am.
- Holidays: 23 days
Overall purpose of the job:
To manage and own support tickets in relation to existing customer services
To work closely with the 2nd Line Service Desk team and the Solution Delivery team to assist in supporting customers and configuration tasks
Key responsibilities for this job:
- Regular communication verbally and written with existing customers
- Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk
- Take ownership and effectively manage support tickets for incidents, change and service requests
- Documentation of customer solutions – OSS System, Visio documentation, technical summary write up
- Customer service simulation testing
- Provide support and mentoring to 2nd Line engineers
- Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects
Knowledge and experience required:
- In depth knowledge and troubleshooting of networking principles equivalent to CCNP R&S or JNCIP-ENT level
- Ability to troubleshoot and sectionalise faults to identify root cause and resolution
- Advanced knowledge of layer 2 and 3 protocols including QinQ, BGP, OSPF, VRRP
- Significant experience using one of the following firewalls: Fortigate, Palo Alto, Cisco ASA. This should include experience of configuring and troubleshooting access lists, NAT, IPSec and SSL VPNs.
- Experience with using networking tools such as Wireshark
Desirable knowledge and experience:
- Experience with Alcatel SR & ESS
- Experience with wireless solutions e.g. Meraki, HP Aruba
- Experience with HP Aruba and Cisco LAN Products
Mission Statement
"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Cyber Security Specialist (Sales Overlay)
Type of role: full time permanent
Location: London
Hours: Monday-Friday 09:00-17:30
Holidays: 25 days
Overall purpose of the job:
The Cyber Security Specialist (sales overlay) has responsibility for prospecting and closing new business across commercial and public sector organisations. With the support of Account Managers, Solutions Engineering and Demand from activities and events, the Cyber Security Specialist will utilise a consultative and solutions sales approach to map Exponential-e’s service offerings to the clients’ needs.
Key responsibilities for this job:
- Prospect and sell into SME, Large Enterprise, Public Sector, Health and central/local government accounts
- Sales driven but providing subject matter expertise and strategic insight into these domains.
- Deliver on-line and face-to-face presentations highlighting Exponential-e capabilities and addressing market trends
- Effectively map Exponential-e solutions to meet prospects needs
- Maintain and update customer relationship tools for each prospect interaction
- Ability to sell in a direct and channel model
Knowledge and experience required:
- Knowledgeable about security vendors, technologies, industry regulations and business drivers
- Ability to talk with conviction about National initiatives and standards that apply to all commercial and government bodies, such as the CESG Cloud Security Principles
- Excellent knowledge about Managed Security Services
- Excellent communications and interpersonal skills with high energy level
- Self-starter, results- and success- oriented with the ability to follow through on commitments.
- Proven solid analytical and problem solving skills
- Proactively establish and maintain effective working team relationships with all departments
- Business and/or IT related Degree preferable but more importantly relevant security and cyber accreditations such as CISP, CCSP, ISC2, PCI/DSA etc.
Desirable knowledge and experience:
- 3-5 years sales experience (security, information risk and compliance services )
- Sophisticated, flexible communication and presentation skills
- Strong written and proposal development skills
- Proven, qualified sales track record
- Cold call and telemarketing experience
- Experience in selling Security Services (Anti Malware, SIEM, Firewall, GRC Consultancy, Audit and compliance)
- Strong office organisational and management skills
- Able to successfully work under pressure, to targets and deadlines
- Ability to hold Security Check (SC) or Non-Police Personnel Vetting (NPPV) level 2-3
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Client Service Delivery Manager
Type of role: full time permanent
Location: London
Hours: Monday-Friday 09:00-17:30
Holidays: 25 days
Overall purpose of the job:
As the Service Delivery Manager you will be responsible for establishing and maintaining operational relationships with the allocated Client to ensure end-to-end services support and enable current and future business needs.
Key responsibilities for this job:
- Ensuring that implementations and ongoing services are delivered on time and meet client requirements by maintaining tight control over the project schedule, risks, scope of work and budget
- Building and maintaining strong client relationships, and participates in client meetings regarding performance to ensure client satisfaction
- Ensuring that Services are delivered in a manner that achieves the service level agreements;
- Financial analysis and reporting
- Efficiency and process improvement recommendations internally and externally;
- Building and maintaining strong client relationships, and participates in client meetings regarding performance to ensure client satisfaction
- Managing the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded
- Developing strategic relationships with the client, building trust and profile within the Client’s team
- Service review management, planning, preparation, reporting, CSAT management, risk management, major escalation and resolution ownership and reporting
- Identifying upsell and retention opportunities and managing them through to completion with Sales teams. Managing all associated change management and change control processes within a multi-faceted, highly complex contract framework
What you’ll need to succeed:
- At Exponential-e we each have a personal responsibility in delivering excellence. To undertake the role of Service Delivery Manager you must have ambition to be the best you can be. You will ideally have sufficient experience in Service Delivery Management, strong stakeholder manager skills and working to agreed SLA’s. Being passionate about your role, the future of Exponential-e and your career. Taking Responsibility as Service Delivery Manager for your development and always setting high standards.
What you’ll get in return:
- The role of Service Delivery Manager is filled with learning and development opportunities for an ambitious individual moving forward in their career. Benefits you will receive include pension, 25 days annual leave, cycle to work scheme, season ticket loans, local gym discounts, and vitality health cover. You will be supported by an excellent manager, part of a very friendly team, within a company striving to achieve world class status.
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Channel Partner Manager
Type of role: full time permanent
Hours: Monday – Friday 9:00 – 17:30
Holidays: 25 days plus Public Holidays
Overall purpose of the job:
To develop channel accounts to increase revenues in line with set targets. The objective is underpinned by the need to provide partners with significant commercial advantage.
Key responsibilities for this job:
- Build lasting relationships with partners and increase spend with Exponential-e
- Plan sales strategies and work closely with marketing to raise awareness of Exponential-e and build a strong pipeline
- Ensure that targets are achieved
- Competently and knowledgably advise partners on network solutions and services that best fulfil their customer requirements, undergoing full assessments and analysis of client needs
- Align Exponential-e portfolio within partner services and ensure partners sales teams are aware of positioning and benefits
- Negotiate pricing with partners to achieve sales in line with Exponential-e's pricing policies and client requirements
- Conducting face to face channel meetings with partners and their clients
- Managing internal resource and interfacing with internal departments
- To achieve personal/career advancement goals in line with Exponential-e’s personal development programme
Other duties the Channel Partner Manager will be required to undertake as may be assigned by Sales Manager:
- Accurate forecasting of anticipated sales is required, along with regular activity reporting
- Participation in planning and preparing marketing campaigns along with your own targeted campaigns
- Attending networking events
- Activities outside of normal work hours may also be required
Knowledge and experience required:
- Consistent channel sales record within the telecoms, ISP, carrier or systems integrator space
- Knowledge of data connectivity, WAN and Internet network technologies
- Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
- Must be driven, self-motivated and disciplined
- Articulate and polished with a professional approach to sales
- Eager to learn and develop
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Sales Support Executive
Type of role: full time permanent
Location: London
Hours: Monday-Friday 09:00-17:30
Holidays: 25 days plus Public Holidays
Overall purpose of the job:
- To assist the business in maximising sales revenue, by working as part of a dedicated team delivering agile, smart, dynamic and strong sales support processes.
- Act as a key point of contact for customers and Account Managers to assist with quotes and order related queries.
- Responsible and accountable for the data accuracy and integrity in CRM (Client Relationship Management) system.
- Support all Pre and Post Order Management.
- Increasing Customer Experience, Satisfaction, and Loyalty.
Key responsibilities for this job:
Customer interaction
- Ensure the Sales Support function has good relations with the customer, secondary to the Account Manager.
- Be the first port of call for customer queries.
- Provide priority support to the prestige customer base.
CRM Management
- Existing data maintenance.
- Standalone CRM based projects.
- Ownership of CRM Account Reassigns.
- Ownership of CRM lead approvals.
Processing Sales Orders
- Track all orders through the system ensuring that escalated orders are prioritised accordingly.
- Ensure that orders are completed through Post Sales in line with KPI’s.
- Ownership and completion of any departmental queries or issues.
- Aiding the completion of order paperwork.
- Generating order documentation end to end for orders £5,000 and below.
- Cross train and provide support where necessary to the Order Desk team.
- Ownership of Commercial Change Control process.
- Provide necessary support to the Internal Account Management team.
- Ownership of the order Manual Amendment Process.
- End to end completion of Large Value order amendments.
- Sales performance reporting – provide weekly statistics on sales performance for review of Sales Managers and Sales Director.
- Responsible for answering all sales lead calls from potential customers and existing customers and directing these to the appropriate team or Account Manager.
Knowledge and experience required
- Experience of providing administration support to a sales team and understanding of all sales processes in place
- Ability to manage situations and people involved within these
- Ability to prioritise tasks with company processes
- Excellent communication skills required
- Good working knowledge of Excel, Word and PowerPoint is essential
- Well organised and self-motivated team player
- Effective communication skills and an excellent telephone manner
- Able to work under pressure making timely and informed decisions to tight timescales, whilst maintaining attention to detail
- A strong attention to detail and a task finisher
Mission Statement
"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Billing Specialist
Type of role: full time permanent
Location: London
Hours: Monday-Friday 09:00-17:30
Holidays: 25 days
Overall purpose of the job:
The Billing Specialist’s role is to verify, process and deliver customer invoices for the allocated customers within agreed SLAs. The role will include delivery of bespoke reporting, liaison with internal customers, and general operational requirements within the team. The position will offer considerable opportunity for the right person to gain experience within a rapidly developing area of the Business.
Key responsibilities for this job:
- Work closely with all Finance teams
- Create and Maintain customer accounts in Sage
- Processing of Sales Orders and validation checks for Internal Systems.
- Raising sales invoices and credit notes.
- Deal efficiently with any Customer queries regarding their accounts.
- All queries should be logged, tracked and escalated, if necessary, until the issue has been successfully resolved.
- Working closely with internal/external customers to ensure the accurate recording of data within company databases.
- Achievement of Business Critical KPI’s and Monthly targets.
- Any other duties considered appropriate for the role.
Knowledge and experience required:
- Experience in a similar role would be an advantage
- Must have excellent attention to detail
- Negotiation skills
- Must be PC literate and able to use standard software packages particularly Excel
- Strong customer services focus
- Responsible and willing to take ownership of work
- Experience working for an ISP or communications provider would be preferable but not essential
- Sharing responsibilities and strong team working capability
- Good communication skills are essential and must be able to work on own initiative.
- Must be able to adapt to the use of non-standard systems, standalone databases and bespoke packages
- Job will particularly suit applicants with an analytical acumen.
Mission Statement
"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Business Change Analyst
Type of role: full time permanent
Location: London
Hours: Monday-Friday 09:00-17:30
Holidays: 25 days
Overall purpose of the job:
In your role as Business Process Analyst, you’ll report to the Head of Operational Excellence (OpEx). You will be responsible for supporting the OpEx team across the business. A key part of this role will involve liaising between the main business and IT service suppliers; gaining knowledge and understanding of business scenarios, problems and documenting your findings in a manner that is unambiguous and relevant to a project’s stakeholders.
By using a Lean Six Sigma and Agile framework, you will provide recommendations and solutions ensuring that projects meet the needs of the user, be it the customer or business.
As well as focusing on transformation projects, your responsibilities will also extend to driving cultural change towards productivity and efficiency focus using in Continuous Improvement techniques.
Key responsibilities for this job:
- Act as a lean facilitator by managing various stakeholders of A3 Improvement and Yellow Belt Lean Six-Sigma projects and make sure that the change happens.
- Evaluation and measurement of business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
- Responsible for elicitation, analysis,specification,process mapping,verification and calidation of process, I.T development specifications & internal requirements.
- Conduct functional and technical requirement gathering sessions with Business users.
- Working closely with front line end-users and process owners at the point of use, to discover,research and capture needs.
- Identify the business benefits to be realised through the new services,improved processes & products, and how to measure them.
- Creating Personas and User Journeys reflecting the user research to take into Design and Delivery.
- Supporting continuous improvement activity such as developing and responding to opportunities, prepare materials for presentations and supporting larger transformation projects.
Knowledge and experience required:
- Ability to demonstrate confidence with requirements elicitation including facilitating workshops and participating in meetings with business stakeholders.
- Have a strong belief and track record in delivering Agile/Lean/Kanban working practices and will be capable of identifying and supporting a broad range of needs.
- You will be a confident communicator and a creative problem solver, with the natural ability to challenge the status quo while building successful relationships across a diverse mix of stakeholders.
- You will be able to effectively manage conflicting perspectives in order to maintain a collaborative, innovative and productive working environment.
- A deep understanding of quality in delivery and a demonstrable working knowledge of behaviour-driven development, iterative development and story/feature mapping.
- You will have demonstrable experience of leading Kaizen initiatives, for the improvement of business’ quality, cost and delivery.
- A university degree
- Certified Lean Six Sigma Yellow Belt
- Foundation Certificate in Agile Scrum
- Minimum 1-3 years’ experience in driving Operational Excellence or Business Change or Transformation projects within an organization
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Business Development Consultant
Type of role: full time permanent
Location: London
Hours: Monday – Friday 9:00 – 17:30
Holidays: 25 days plus public Holidays
Overall purpose of the job:
Secure new name business within the SME market across all aspect of the company portfolio including Cloud, Voice and Data.
To act as an advocate of Exponential-e in all customer interactions and within the external market place
Key responsibilities for this job:
- To ensure sales targets are achieved or a Monthly, Quarterly and Annual basis
- To plan Sales strategies and liaise with Marketing to produce campaigns to increase market share, raising awareness of the Exponential-e brand and technology
- To support Exponential-e's continued growth within the SME marketplace and ensure enhanced profile within the MLE marketplace
- To competently and knowledgably advise clients on ICT solutions and managed services that best fulfil their requirements, undergoing full assessments and analysis of client needs
- To negotiate pricing with clients to achieve sales in line with Exponential-e's pricing policies and client requirements
- Accurate forecasting of anticipated sales is required, along with regular activity reporting
- To ensure that the CRM is up to date for all accounts, customer contacts, prospects, deals and opportunities
- Assist with the mentoring of junior staff members
- Attending networking events which at times may include activities outside of normal work hours
- To take responsibility for and achieve personal and career advancement goals in line with Exponential-e’s personal development programme
- Establish and coordinate planned visits at the customer location and at Exponential-e.
- Company presentations to C-level executives.
- To establish, develop and bring on new accounts to manage. Identify up-sell opportunities within the existing accounts.
Knowledge and experience required:
- Consistent new business sales record within the the cloud, telecoms, ISP, systems integrator or carrier space
- Knowledge of cloud, data, voice, connectivity and Internet network technologies
- Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
- An ambitious, industrious and aspirational mind-set
- Experienced selling into the SME/MLE market
- Must be driven, self-motivated and disciplined
- Good presentation skills
- Committed, engaged, and responsible when dealing with customers
- Eager to learn and develop
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Associate Account Manager
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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1st Line Junior Service Desk Technician
- Type of role: full time permanent
- Location: London
- Hours: Monday-Friday 2 weeks 7am-3:30pm the 2 weeks 10:30am-7pm
- Holidays: 25 days
Overall purpose of the job:
Day to day running of the Service Desk providing client support with a focus on providing a high level of customer service.
Key responsibilities for this job:
- First line support handling customer enquiries and support issues using our ticketing system
- Pro-active monitoring of alarms and traps for our customers via our monitoring tools
- Following process to ensure incidents and changes are directed to the right teams
- Ensure issues are handled effectively by following our SLA Guidelines
- Escalation of faults/outages in accordance with Exponential-e procedures
- Maintain professional working relationships with customers, suppliers and work colleagues
- Creating incident reports/notifications for customer distribution
Knowledge and experience required:
- Someone with a passion for working in the support field who is eager to learn and progress
- Strong customer service focus
- Excellent verbal and written communication skills with a professional phone manner
- Flexible approach to work with the ability to work effectively under pressure
- Ability to work in a team with little supervision using own initiative.
- Responsible and willing to take ownership
- Positive and professional attitude
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Senior Solutions Consultant
Type of role: full time permanent
Location: London
Hours: Monday-Friday 09:00-17:30
Holidays: 25 days
Overall purpose of the job:
- “Pre-Sales” Solutions support internally and externally to account managers working on network, voice or cloud projects
- Work as a team player to assist in the smooth running of the Solutions department.
- Closely interact with the engineering department during the design stage of new solutions
Key responsibilities for this job:
- To engage with Sales Account Managers from the early stage of the opportunity cycle
- Technically qualify new opportunities in conjunction with the commercial qualification
- To attend customer meetings with Sales Account Managers
- The ability to design and develop innovative and competitive solutions, working individually or leading a wider virtual team for the qualified opportunity
- Support the Sales Account Manager with the commercials of the opportunity
- Work very closely with the Exponential-e Bid Team and Account Managers to respond to tenders (RFI/RFP)
- To act as a central point of contact and provide technical support within existing accounts
- Create a close working relationship with the engineering department in order to validate proposed designs and solutions
Knowledge and experience required:
- A Bachelor’s Degree or equivalent experience
- Significant IT / Telecoms experience
- Significant experience in a pre-sales environment with the ability to talk confidently about technical solutions
- Excellent presentation skills – the ability to articulate technical concepts to a non-technical audience
- Experience working with virtual teams
- Good commercial acumen
- Strong experience responding to tenders (RFI/RFP) and working with Bid Teams
- Proven technical design skills and the ability to create design documentation
- Knowledge of VPLS, MPLS, IP Networking, Routing Protocols, BGP, VRRP, IGRP
- Knowledge of SDN and SD-WAN technology and solutions
- Experience in designing secure Internet solutions (UTM firewalls. SIEM)
- Experience of IPTelephony, SIP, Hosted Voice (especially Broadsoft), Unified Comms
- Knowledge of LAN (wired and wireless) environments desirable.
- Familiarity with Private & Public Cloud architecture would be advantageous
- Previous hands on technical experience is desirable
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Cyber Threat Intelligence Manager
- Type of role: full time permanent
- Location: London
- Hours: Monday-Friday 09:00-17:30
- Holidays: 25 days
Overall purpose of the job:
You will be accountable for leading the Exponential-e cyber threat intelligence function, with responsibility for the tactical, operational and strategic vision. You will provide valuable insight to help shape our Cyber Security strategy.
Key responsibilities for this job:
- Be a cyber-threat intelligence subject matter expert for Exponential-e
- Provide advice and guidance around Cyber Security industry best practice
- Be able to produce detailed threat intelligence reports tailored to customer environments and industry requirements.
- Be able to present intelligence reports to customers as well as provide technical advice on mitigation/prevention solutions
- Monitor Cyber Community resources to provide intelligence to internal teams, whether from an operational or strategic point of view
- Provide strategic cyber threat intelligence assessments to help shape company cyber security strategies
Team Duties:
- Proactively identify and take action to protect Exponential- against cyber threats.
- Leverage analysis of high-priority sophisticated threat actors’ TTPs to improve detection and response capabilities.
- Provide strategic cyber threat intelligence assessments to help shape Exponential –e technology and cyber security strategies.
- Build and maintain a strong network of effective intelligence sharing arrangements to ensure Exponential-e stays connected to environmental threats and changes and across all sectors.
- Manage and develop the Threat Intelligence Platform to provide contextual intelligence to Cyber Defence analysts and platforms, automated sharing with external partners and automation of manual processes.
knowledge and experience required:
- Practical experience in the cyber threat intelligence field. Able to demonstrate the creation of strategic cyber threat landscapes, operational intelligence, and tactical remediation of cyber threats.
- Able to create strong working relationships, and engaging effectively, across a broad range of internal and external stakeholders. Able to build and maintain trusted strategic level intelligence relationships.
- Communicating concise summaries of complex technical scenarios/information across diverse and senior stakeholder groups as well as customers.
- Strong analytical skills with the ability to assess risks and develop effective threat mitigation and response strategies.
- Strong technical knowledge with a knowledge in SIEM toolset, Windows/Linux OS and scripting.
Desirable knowledge and experience:
- Knowledge of telecommunications infrastructure and related technology.
- Change management, agile and continuous improvement experience.
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Service Delivery Engineer
Type of role: full time permanent
Location: London
Hours: Monday-Friday 09:00-17:30
Holidays: 25 days
Overall purpose of the job:
- Implementation of customer WAN/LAN solutions
- Maintaining close working relationships with customers and Exponential-e Project Managers in order to reach objectives, and ensure a seamless project deliveries
- Assisting with lab testing of networking CPEs and solution Proof of Concepts
Key responsibilities for this job:
- Provisioning new WAN services onto the Exponential-e NGN Network
- Intermediate-to-Advanced configuration of any networking CPEs
- Attending technical customer meetings, and participate in conference calls when necessary
- Regular customer communication and progress reporting during implementation
- Troubleshooting any faults that may arise during solution delivery
- Assisting with solution documentation and planning, including network diagrams, migration plans and any other required documents
- Being available to support and execute customer migrations as required by your current projects, which may sometimes be outside of office hours
- Generate and distribute a handover document to customers, and peer Exponential-e teams
- Occasional field engineering duties
- Aid in the development of peers through knowledge transfer
Knowledge and experience required:
- Experienced in network configuration and/or support, ideally Cisco or Juniper
- Excellent knowledge of fundamental networking principles, such as switching, routing, subnetting, wireless and PC/Mac network configuration
- Working experience with routing protocols (BGP/OSPF), redundancy protocols (HSRP/VRRP) and switching technologies (STP, VLANs, dot1Q, QinQ)
- Good knowledge of network security, including NAT, UTM and general firewall operations
- Good understanding of access technologies such as Carrier Ethernet, DSL and FTTC
- Must possess good communication skills, work efficiently, and be detail-oriented
Desirable knowledge and experience:
- Understanding of MPLS/VPLS networks
- Knowledge of RIPE, SMTP, DNS and domain-name operations
- Familiar with Alcatel-Lucent ESS/SR platforms and Fortinet Fortigate firewalls
- Experience in a similar customer-facing role
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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University Work Placement - 1st Line Network Technician (NOC)
- Type of role: full time permanent
- Location: London
- Hours:Two weeks Monday - Friday 08:00am - 16:30pm Two weeks: 11:00am - 19:30pm
- Holidays: 25 days
Networking University Placement - 11-12 Months
Overall purpose of the job:
Day to day running of the Service Desk providing client support with a focus on providing a high level of customer service.
Key responsibilities for this job:
- First line support handling customer enquiries and support issues using our ticketing system
- Proactive network monitoring of alarms and traps for our customers via our monitoring tools
- Troubleshooting DSL circuit faults and working with carriers to achieve fault resolution
- Driving fault resolution to ensure SLA's are not breached
- Escalation of faults/outages in accordance with Exponential-e procedures
- Taking immediate corrective action to restore services
- Maintain professional working relationships with customers, suppliers and work colleagues
- Creating incident reports/notifications for customer distribution
what we are looking for:
- Someone with a passion for working in the networking field who is eager to learn and progress
- Strong customer service focus
- Excellent verbal and written communication skills with a professional phone manner
- Flexible approach to work with the ability to work effectively under pressure
- Ability to work in a team with little supervision using own initiative
- Responsible and willing to take ownership
- Positive and professional attitude
Mission Statement
"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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University Work Placement - Junior Solutions Consultant (Network Design)
Type of role:Full Time Temporary
Location: London
Hours: Monday-Friday 09:00-17:30
Holidays: 25 days
University Work Placement (11-12 months)
This is an exciting opportunity to join a rapidly growing organisation that takes PRIDE in our culture and one team spirit. This role is an 11 month placement as part of a Sandwich University Degree. We pride ourselves on giving you a real insight into the real working world.
You will work alongside experienced professional’s playing a critical part in our business success. It will be a learning curve and you will be challenged; but in return for your efforts we will develop, train and inspire you.
You will leave your placement having had a real taste of the industry raising your commercial awareness and interpersonal skills. The industrial placement scheme will provide you with outstanding technical experience in a business that is considered a technical leader in its field.
Overall purpose of the job:
- Provide solution design support to Pre Sales Solution Consultants on complex customer solutions
- Work as a team player to assist in the smooth running of the Pre Sales Solutions department
- Closely interact with the engineering department during the design stage of new solutions
Key responsibilities for this job:
- Work alongside the Pre Sales Solution Consultants and with end customers to complete the solutions design documentation
- Work closely with Pre Sales Solution Consultants to help respond to tenders
- Answer internal solutions design queries from Sales Account Managers
- Participate in conference calls with customers when required
- Design of technical solutions based on customer requirements
- Keeping track of support requests from the pre-sales ticketing system
- Forming close working relationships with the engineering department in order to validate proposed designs and solutions
Knowledge and experience required:
- Strong customer service focus
- Excellent verbal and written communication skills with a professional phone manner
- Flexible approach to work with the ability to work effectively under pressure
- Ability to work in a team with little supervision using own initiative
- Responsible and willing to take ownership
- Positive and professional attitude
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. Sustaining a World-class company..."
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University Work Placement - 1st Line Analyst (CSOC)
- Type of role: full time
- Location: London
- Hours: Monday - Friday, Two weeks 08:00am - 16:30pm, Two weeks: 11:00am - 19:30pm
- Holidays: 25 days
Cyber Security University Placement - 11-12 Months
Provide threat/vulnerability analysis and security logs for a large number of security devices. Incident Response support when your analysis confirms a threat.
Analyse and respond to undisclosed hardware and software vulnerabilities. Investigate, document and report on security issues and emerging trends. You will act as the ‘security advisors’ for any organisation, coordinating with Intel analysts and other teams as needed.
Key responsibilities for this job:
- IDS monitoring and analysis
- Network traffic and log analysis.
- Insider threat and APT detection
- Malware analysis and forensics
- Understanding/ differentiation of intrusion attempts and false alarms
- Investigation tracking and threat resolution
- Compose security alert notifications
- Advise incident responders/ other teams on threat.
Knowledge and experience required:
- The successful candidate will be in the second year of a Computer Science/Cyber Security degree and looking to complete a year in industry as part of a 4 year sandwich course
- Passion for working in the Cyber Security field and eager to learn and progress
- Excellent verbal and written communication skills with a professional phone manner
- Flexible approach to work with the ability to work effectively under pressure
- Ability to work in a team with little supervision using own initiative
- Responsible and willing to take ownership
- Positive and professional attitude
Desirable knowledge and experience:
- Studying a Cyber Security degree
- Scripting/coding skills.
- Cyber Security Certification
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Channel Account Executive
Type of role: full time permanent
Location: London
Hours: Monday-Friday 09:00-17:30
Holidays: 25 days
Overall purpose of the job:
Channel Account Executive: supporting channel sales account team to deliver against revenue targets. This is a development role with the opportunity to move into a full account management position within 6-12 months.
Key responsibilities for this job:
- Act as office based contact for key named accounts/Annual Leave cover
- Act responsively and in a timely manner to customer queries and requests
- Build strong relationships with key stakeholders both internally and externally on named accounts
- Work with the account manager on contact strategy and business development planning
- Attend regular product training courses to maintain high level of product knowledge with an understanding of the unique selling points for each product
- Attend quarterly review meetings with key partners and educate partners on Exponential-e product and services portfolio
- Help team achieve revenue acquisition targets to earn commissionable element
- Help with in flight order/changes amends/upgrades and churn
- Work with the account team on BIDS/pricing upon request
Knowledge and experience required:
- Demonstrate relevant and successful experience and success working in a business to business sales environment
- Ability to work under pressure
- A good level of understanding of sales techniques, sales cycles and forecast pipeline management
- Good interpersonal and communications skills
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Junior Solutions Consultant
Type of role: full time permanent
Location: London
Hours: Monday-Friday 09:00-17:30
Holidays: 25 days
Overall purpose of the job:
- Exponential-e is in the market for a Solutions Consultant who can support the Sales Account Managers on the network solution designs. The candidate would be expected to have a good knowledge Telecoms/Solution designs and be able to provide:
- “Pre-Sales” Solutions support internally and externally to Sales Account Managers working on network and basic voice or cloud projects
- Work as a team player to assist in the smooth running of the Solutions department
- Closely interact with the engineering department during the design stage of new solutions
Key responsibilities for this job:
- To engage with Sales Account Managers from the early stage of the opportunity cycle
- Technically qualify new opportunities in conjunction with the commercial qualification
- To attend customer meetings with Sales Account Managers
- To participate in customer conference calls when required
- The ability to design and develop innovative and competitive solutions, working individually To engage with Sales Account Managers from the early stage of the opportunity cycle
- leading a wider virtual team for the qualified opportunity
- Support the Sales Account Manager with the commercials of the opportunity
- Work very closely with the Exponential-e Bid Team and Account Managers to respond to tenders (RFI/RFP)
- To act as a central point of contact and provide technical support within existing accounts
- Create a close working relationship with the engineering department in order to validate proposed designs and solutions
Knowledge and experience required:
- Minimum of 1 to 3 years of Significant IT / Telecoms experience
- Experience in a pre-sales environment with the ability to talk confidently about technical solutions
- Excellent presentation skills – the ability to articulate technical concepts to a non-technical audience
- Good commercial acumen
- Proven technical design skills and the ability to create design documentation
- Knowledge of VPLS, MPLS, IP Networking, Routing Protocols, BGP, VRRP, IGRP
- It’d be advantageous for you to have experience in one of the below:
  - Experience in designing secure Internet solutions (UTM firewalls. SIEM)
  - Knowledge of LAN (wired and wireless) environments
  - Familiarity with Private & Public Cloud architecture
  - Previous hands on technical experience
- A Bachelor’s Degree or equivalent experience would be beneficial
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Client Service Delivery Associate
Type of role: full time permanent
Location: London
Hours: Monday-Friday 09:00-17:30
Holidays: 25 days
Overall purpose of the job:
The role of the Client Service Delivery Associate will focus on supporting and contributing to operational relationships with allocated Clients to ensure end-to-end services support and enable current and future business needs.
The role sits within the service management team and a key focus will be the supporting the operational performance and reporting of key service managed accounts. c
The Client Service Delivery Associate role will contribute to the operational and financial delivery and performance of the specified Client’s Services and will be to lynch pin in coordinating and managing communication, updates, escalations and ensuring that all associated projects and deliverables are managed seamlessly and professionally. They will ensure continual focus on service improvement; this will be delivered via a joint continual service improvement plan which Exponential-e will develop as part of the on-going service.
The Client Service Delivery Associate will ensure that they provide service reports and drive the service performance review meetings.
Key responsibilities for this job:
- Managing the service transition and subsequent service delivery within small to medium sized accounts;
  - Engages with project management to confirm that products developed meet the service acceptance criteria
  - Quarterly Service reviews and service performance reports to review the service and SLA performance
  - Review suggestions from the Client or Exponential-e concerning potential improvements to the Services
- Manages elements of service delivery within a large account, in order to deliver contracted service commitments and continual service improvements
  - Monitors customer service or service desk functions, and collects performance data
  - Support in providing monthly service reports
  - Contributes to the continual improvement of Service Delivery standards and practices.
- Efficiency and process improvement recommendations internally and externally;
- Overseeing the impact of the delivery of any projects on existing or planned Services;
- Managing the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded;
- Building and maintaining strong client relationships, and participates in client meetings regarding performance to ensure client satisfaction
- Ensuring that operational teams and subcontractors maintain a clear understanding of the client's needs, and provides day-to-day client advice and support;
- Service review management, planning, preparation, reporting, CSAT management, risk management, major escalation and resolution ownership and reporting.
Knowledge and experience required:
- A strong "can do" attitude;
- A strong "customer-centric" ethic that puts the customer first;
- A team player with an ability to positively motivate self and others;
- Ability to work under pressure and manage a number of tasks simultaneously;
- A good organiser;
- Must be numerate and well organised;
- A diligent and conscientious approach to carrying out work is essential;
- Strong written and oral communication skills, with an ability to draft own correspondence;
- A natural collaborator and strong communicator.
Desirable knowledge and experience:
- Bright, outgoing personality with a positive outlook and strong team-working bias
- Ability to gain immediate credibility with senior staff and the trust of all staff
- Ability to gain an in-depth understanding of a Service, how it enables the business, and how it is delivered through a set of technical components provided by a number of different internal and external parties
- Hands on approach with ability to 'juggle' several tasks at once
- Must show tenacity and willingness to work additional hours on occasions if necessary.
- Must be diplomatic and persuasive with an ability to handle difficult conversations and confidently liaise with stakeholders at all levels
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Provisioning Coordinator
Type of role: full time permanent
Location: London
Hours: Monday-Friday 09:00-17:30
Holidays:25 days plus Public Holidays
Overall purpose of the job:
Follow processes to ensure the smooth provisioning of Exponential-e products and services
Key responsibilities for this job:
- Provisioning of sales orders through to handover to the technical team
- Communicating precise and accurate information to customers regarding sales orders
- Maintaining the relationship with customers and suppliers by communicating precise and accurate information regarding sales orders
- Informing customers of the details of their set-up and keep them continually updated on the progress and possible setbacks whilst maintaining professionalism and high standards of client care
- Arranging access appointments and requests for third party engineers
- Implementing fibre and copper circuits through direct customer contact and communication with suppliers
- Updating internal databases as required
- Liaising with different areas in the business
- General day-to-day provisioning duties
- Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member
Knowledge and experience required:
- Significant customer service experience
- Candidates should be numerate, literate, have good IT skills along with an organised and methodical approach to work
- Responsible and willing to take ownership of projects
- Well organised and self motivated team player
- Effective communication skills and an excellent telephone manner
- A strong attention to detail and a task finisher
- Experience working for an ISP or telecommunications provider would be preferable but not essential
Cloud Engineer
- Type of role: full time permanent
- Location: London
- Hours: Monday-Friday 9:00-17:30
- Holidays:25 days
Overall purpose of the job:
- Act as an escalation point for the wider support teams, specifically around issues involving Storage, Virtualization amongst various supported technologies.
- Provide specialist support to maintain the stability, functionality and integrity of Exponential-e Cloud infrastructure.
- Work with other technical departments in order to train and build up the knowledge base for Cloud/IT services within Exponential-e Ltd.
- Contribute to the design, delivery and support of large and small projects relating to cloud and service transformation.
- Participate in an on-call rota as required.
Key responsibilities for this job:
- Provide subject matter expertise for technical solutions and delivery teams.
- Respond to support calls within the agreed OLAs; ensuring calls are analyzed and worked on until closure to prevent future occurrences, and that call resolution priorities are met.
- Troubleshooting customer technical faults, working with external vendors and service providers to achieve fault resolution.
- Maintain an understanding of internal escalation process to reduce escalation and OLA breaches.
- Maintain professional working relationships with customers, suppliers, work colleagues and other departments.
- Ensure all knowledge base documents are updated, stored consistently in a single system.
- Ensure that there is adequate documentation for all Cloud architecture and processes.
- Conduct upgrades of Cloud products and services.
- On-call as per the agreed rota.
Knowledge and experience required:
- Strong knowledge of VMware and virtualization technologies. (vCloud Director and vSphere)
- Experience configuring and deploying a shared and private cloud infrastructure.
- Exposure to enterprise cloud environments with multiple hosts and clusters.
- Experience working with in a Managed Services or Cloud Provider environment.
- Knowledge of Public Clouds such as Amazon AWS and Microsoft Azure etc., would be advantageous.
- Understanding and working knowledge of ITIL Framework.
- Experience in storage technologies from leading vendors such as Dell EMC, HP, NetApp etc.
- Familiarity with disaster recovery and backup technologies such as Zerto and Commvault.
- Fundamental understanding of networking technologies.
- Experience of supporting Technical projects
- Highly adaptable, proactive, being able to multi-task and work well under pressure.
- Effective communication both verbally and in written form.
- Be able to work collaboratively and coordinate with other departments/individuals at all levels.
- Be responsible and accountable to be able to make strong judgement decision.
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Copywriter
- Type of role: full time permanent
- Location: London
- Hours: Monday-Friday 09:00-17:30
- Holidays: 25 days
Overall purpose of the job:
The Copywriter is responsible for the majority of written content produced by the Marketing team. You’ll need to be able to tell compelling brand and customer stories via multiple formats and for multiple channels, while keeping SEO best practices in mind. You’ll also need to ensure content relevant to buying-cycle stages is being regularly created and kept up-to-date.
Key responsibilities for this job:
- Editorial governance of brand voice, style and tone
- Produce and manage content production schedule in alignment with marketing campaigns
- Write and produce compelling content for multiple channels for lead generation campaigns, brand awareness and employee communications
- Work closely with Senior Marketing and Design stakeholders to ensure content is optimised for SEO and supports the digital strategy to increase traffic and engagement in order to generate leads
- Work with multiple stakeholders from across the business to produce content including website pages, whitepapers, brochures, case studies, videos, infographics and the monthly internal newsletter
- Work closely with Marketing and Design team to produce content that is tailored to our core audiences and meets marketing objectives
Knowledge and experience required:
- 4+years’ experience from a B2B technology background
- Demonstrable expertise in taking complex technical solutions and turning into compelling stories
- Knowledge of SEO best practices for web copy
- Experience in leading content marketing in B2B – from editorial to production
- Experience in creating style guides and maintaining brand tone of voice
- Excellent written English skills, with a creative flair and a passion for writing
- Measuring, tracking, and editing content based on performance
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Product Marketing Manager
- Type of role: full time permanent
- Location: London
- Hours: Monday-Friday 09:00-17:30
- Holidays: 25 days
Overall purpose of the job:
To manage the Exponential-e overall go to market strategies and propositions for our product portfolio & service areas – Networking, Cloud, Cyber Security and Unified Communications.
Work with Product Management and Senior Management to generate compelling and convincing propositions that enhance the overall Exponential-e offering and to evangelise Exponential-e as a world class Managed Service Provider.
Key responsibilities for this job:
- Go To Market strategies:
- Conceive and develop innovative go to market strategies that drive demand, create awareness and deliver revenues.
- Product positioning :
- Develop product positioning and messaging that differentiates our products in the market place and aligns with our corporate strategies
- Support with the creation of product-related content for the corporate website
- Maintain the product positioning on an on-going basis, advising on augmentation required to remain as a market leader in any product
- Sales enablement:
- Communicate the value proposition of the products to the sales team
- Develop the sales tools that support the sales teams to position and sell the products, including battle cards and datasheets, and support the creation of brochures
- Product launch:
- Work with Product Management and Senior Management to plan the launch of new products and releases, and manage the cross-functional implementation of the plan from a marketing perspective
- End to end responsibility for the on-going product awareness
- Market intelligence:
- Be the expert on the relevant market segment each product will be designed for, how the need to buy will be identified
- Define the relevant buying criteria and prospect personas
- Be the expert on the competition and how to sell against them
Knowledge and experience required:
- 4+ years’ experience working in Product Marketing within the IT industry, ideally in Telecoms, Cloud or Cyber Security
- Ability to grasp and translate technical capabilities into benefits is crucial
- Demonstrable experience creating and delivering go to market strategies
- Good understanding of market challenges and purchasing drivers
- Good written, oral communications and presentation skills
- Diligent with excellent commercial acumen and numerate
- Strong team player with the ability to work with multiple stakeholders
- Good analytical skills with the capability of doing in-depth analysis, to provide insights to customer trends, market needs and identification of market gaps
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Finance Service Specialist
Type of role: full time permanent
Location: London
Hours: Monday-Friday 09:00-17:30
Holidays: 25 days

Overall purpose of the job:

The Finance Service Specialist’s role is receive, record, and manage resolution to customer queries relating to both Billing & Credit Services. The purpose will be to improve the experience for the customer in terms of responsiveness, engagement style and to offer a timely resolution. The position will offer considerable opportunity for the right person to gain experience within a rapidly developing area of the Business.

Key responsibilities for this job:

To record and log tickets in a timely fashion
To own the query and resolve within SLAs
To build strong relationships with key stakeholders
Work closely with all relevant internal teams to resolve larger issues
To convey a professional & positive message during customer engagement
To actively improve knowledge within the Order to Cash process
Achievement of Business Critical KPI’s and Monthly targets.
Any other duties considered appropriate for the role.

Knowledge and experience required:

Strong customer services focus
Experience in a similar role would be an advantage
Must have excellent attention to details
Must be PC literate and able to use standard software packages particularly Excel
Responsible and willing to take ownership of work
Experience working for an ISP or communications provider would be preferable but not essential
Sharing responsibilities and strong team working capability
Good communication skills are essential and must be able to work on own initiative
Must be able to adapt to the use of non-standard systems, standalone databases and bespoke packages
Job will particularly suit applicants with an analytical acumen.

Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

Type of role: full time permanent

Location: London

Hours: Monday-Friday 08:30-17:00

Holidays: 25 days plus Public Holiday

Overall purpose of the job:

To act as “front of house” for the Exponential-e Ltd reception desk at the London HQ
To carry out a series of administrative tasks as requested
To act as the office manager for the business and London HQ
To manage & liaise with the cleaners

Key responsibilities for this job:

Reception

To meet and greet all visitors on arrival at the London HQ, ensuring that Exponential-e staff are notified promptly of their visitors arrival
To answer all calls that arrive at the reception desk and to pass to the appropriate staff member, or to take a message if the staff member is absent (this is then emailed to the relevant team or staff member)
Manage the scheduling of the Exponential-e Boardroom calendars
To make refreshments for visitors and make sure catering is ordered for meetings as requested

General office

To distribute the incoming post and to frank and send out the outgoing post
To organise the Reception area, Boardrooms and kitchen areas and to ensure at all times that the rooms are clean, organised, well stocked and ready for use (liaising with the cleaners and facilities coordinator)
To carry out administrative tasks as directed by the Facilites coordinator and Executive Assistant
Record and monitor office expenditure
Organise office maintenance and repair working with the facilities co-ordinator

Knowledge and experience required:

Previous reception / front of house experience
Hard working individual happy to carry out a broad range of tasks, often requested at short notice
Good IT skill including a working knowledge of MS Office
Well presented, someone who presents a positive appearance of the company at all times
Good organisational skills with an ability to seek upward feedback if unclear
Excellent written and spoken English
Strong timekeeping and able to arrive punctually each day
A good understanding of facilities needs

Mission Statement

Type of role: full time permanent
Location: London
Hours: 4 days 12 hours shifts from 7am to 7pm
Holidays: 25 days

Overall purpose of the job:

Provide threat/vulnerability analysis and security logs for a large number of security devices. Incident Response support when your analysis confirms a threat.

Analyze and respond to undisclosed hardware and software vulnerabilities. Investigate, document and report on security issues and emerging trends. You will act as the ‘security advisors’ for any organisation, coordinating with Intel analysts and other teams as needed.

Key responsibilities for this job:

IDS monitoring and analysis
Network traffic and log analysis
Insider threat and APT detection
Malware analysis and forensics
Understanding/ differentiation of intrusion attempts and false alarms
Investigation tracking and threat resolution
Compose security alert notifications
Advise incident responders/ other teams on threat

Knowledge and experience required:

Passion for working in the Cyber Security field and eager to learn and progress
Excellent verbal and written communication skills with a professional phone manner
Flexible approach to work with the ability to work effectively under pressure
Ability to work in a team with little supervision using own initiative
Responsible and willing to take ownership
Positive and professional attitude

Desirable knowledge and experience:

Studying a Cyber Security degree
Scripting/coding skills
Cyber Security Certification

Mission Statement

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Senior Consulting Solutions Engineer

Type of role: full time permanent
Location: London
Hours: Monday-Friday 09:00-17:30
Holidays: 25 days

Overall purpose of the job:

Be a point of escalation for technical issues

Implementation of customer projects/solutions

Establishing a very close working relationship with customers in order to achieve the objectives of the solution and to ensure the successful delivery of the project objectives/goals

Advise customers on any new technology and its integration with the solution

Liaising with both external and internal customers, communicating with different teams from procurement, provisioning, project management, pre-sales, support and others to ensure that not only solution requirements are fulfilled, but that existing business processes are reviewed regularly and improved.

Key responsibilities for this job:

Escalation point for technical issues
Reporting of defined metrics and KPI’s
On-going review of existing processes and definition of improvement plans.
Close working with the Pre-sales department to review and agree on the appropriate solution design and ensure Exponential-e can deliver the technical requirements on the current or planned network
Close working with the provisioning department to ensure solutions are simple to implemented and the relevant skills are deployed across the team
Attend customer facing meetings in a technical capacity
Technical Project Management for customer solutions including:-
- Visio Designs
- Working to help the customer meet their project timescales
- Working with the customer to ensure a smooth migration
Communicating precise and accurate information to customers and partners
Aid in the development of peers through knowledge transfer
Research and Testing of new products

Knowledge and experience required:

Demonstrates a proactive and determined approach with the ability to deliver
Offers a dedicated, motivational and flexible can-do approach
Experience in working in a Service Provider environment, ideally as a manager
Experience of delivering large or complex projects/transformation projects
Knowledge of VPLS, MPLS, IP Networking, Routing Protocols, BGP, VRRP, IGRP
Knowledge of SDN and SD-WAN technology and solutions
Ability to manage customer expectations effectively
Advanced firewall knowledge and experience (Palo Alto, Fortigate)
A good knowledge of all layers of the OSI model
Experience in a multi-vendor environment: ADVA, Cisco, Juniper, Alcatel, Fortinet, etc.
Understanding of access technologies (E1, fibre, xDSL)

Mission Statement

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Shape your future with Exponential-e

15 November 2019

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Mission Statement - Exponential-e 4.0

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