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Blog15 January 2021
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Expression of Interest
The role you are seeking may not be available currently, please upload your CV and should a suitable vacancy arise we will be in touch!
Careers at Exponential-e :
Our passion for technology is only matched by our passion for our people. Working at Exponential-e means coming into a dynamic environment where motivated employees have the opportunity to become experts in their field, thought leaders and game changers of the future. In all areas of our business we strive to build teams that: continually seek meaningful results through innovation, are customer-focused and thrive on working in a fast-paced and friendly environment.
People:
Our people are what makes the company what it is today. This year’s employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work here at Exponential-e. We're a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.
Mission Statement
"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Vysiion: Technical Consultant
- Type of role: full time permanent
- Location: Chippenham, Vysiion
- Hours: Monday – Friday, 09:00 – 17:30
- Holidays: 23 Days + Public Holidays, increasing to 25 days with length of service
- Security Clearance: minimum of SC level clearance required
About Vysiion
Vysiion, an Exponential-e Group company, is a growing organisation specialising in providing IT Managed Services and Consultancy to the UK Public Sector including local and central government agencies, blue light, healthcare and defence.
Overall purpose of the job:
Delivery of high quality technical solutions to new and existing customers
Act as the technical lead during the build of designed solutions
Key responsibilities for this job:
- Early involvement in IT delivery projects for the creation of Low-level Designs (LLDs)
- Technical lead during the execution phase of IT projects
- Liaising with customers to derive detailed requirements and system configurations
- Working closely with Project Managers and Technical Architects to ensure the successful delivery of solution, on time and to a consistent quality
- Provide subject matter expertise in one or more technical discipline -for example, Server, Storage, Networking, End User or Cloud
- Working on customer sites or datacentres during the delivery of IT projects
- Ensuring IT solutions are accepted into support through provision of knowledge transfer sessions, documentation, and post-implementation support
- Pioneer the development of repeatable design patterns (blue prints)
Knowledge and experience required:
- Migration from on-premise infrastructure to cloud services
- Application hosting/ big data platform implementation
- Large scale desktop rollout / tech refresh (500+)
- MDM implementation
- Server virtualization and consolidation
- Datacentre migrations
- Thin client implementation
- Infrastructure automation
- Business process automation
- Microsoft Office365
- Microsoft Azure
- AWS
- Microsoft Windows Server operating systems
- Microsoft Server applications, such as Exchange, SharePoint, SQL Server
- VMware vSphere
- Veeam Backup and Replication
- Dell/ EMC/ NetApp Storage Arrays
- Cisco/ Dell/ HP/ Brocade switches
- Cisco/ Juniper / Checkpoint/ Palo Alto firewalls
- FS / Kemp Load Balancers and WAFs
- WAN circuits - Internet, MPLS, ADSL, FTTC, Leased line, ExpressRoute, Direct Connect
- VoIP solutions
- Cisco ISE/ SSM / FTD
- Windows 7 / 8 / 10 Desktops, Laptops, Tablets
- IOS or Android devices
- Microsoft Remote Desktop Services
- Citrix XenApp/XenDesktop
Experience delivering IT infrastructure projects. Including projects such as:
Experienced with one or more of the following technology disciplines:
Cloud laaS / PaaS / Saas:
Server and Storage:
Networking and Security:
End User
Desirable knowledge and experience:
- MCSA, MCSE, CCNA, CCNP, VCP or ITIL certifications
- Experience in a Managed Services Provider environment.
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Regional Business Development Manager
Type of role: full time permanent
Hours: Monday – Friday 9:00 – 17:30
Holidays: 25 days plus Public Holidays
Overall purpose of the job:
To support and execute the new business acquisition strategy of Exponential-e ensuring achievement of all assigned margin, revenue and contract value targets. Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators
Key responsibilities for this job:
- To make a significant contribution to the company’s business sales revenue
- To define, develop and own key client relationships and contact strategy.
- Develop and execute short, medium and long term business plans to exceed targets
- Achieve and exceed margin, contract value, and revenue targets
- Deliver against key performance indicators and objectives
- Prospect, qualify, negotiate and close key new business deals
- Build and maintain a solid and robustly qualified pipeline of sales opportunities within assigned industry verticals growing to a level of 3x target coverage.
- Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
- Religiously maintain opportunity pipeline and deal positions on Salesforce
- Develop strategy, produce win-plans and execute on major deals
- Define target list and engage suspects based on clearly defined criteria
- Carry out and record target prospect meetings in line with agreed KPIs
- Develop an in-depth knowledge of the factors impacting the technology market, adoption and trends for assigned verticals
- Generate strong relationships with senior executives within customer and prospect base
- Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
- Identify and develop opportunities for strategic step-change revenue growth
- Produce quotations and lead Exponential-e responses to tenders, RFI’s, RFPs, and other response formats
- Build and provide clear leadership to virtual teams in pursuit of major business opportunities
- Collect and understand target client requirements, building commercial propositions based on Capex , Opex and other commercial needs to gain competitive advantage
- Understand and be able to articulate deal level P&Ls
- Attend, present and host at industry events
- Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions particularly: WAN (MPLS, Point to Point), Hosting and Cloud, Managed IT services; Hosted Voice and Unified Comms.
- Build and leverage an understanding of competition and their propositions to Exponential-e advantage
- Formulate and complete client presentations to an exceptional standard
- Complete monthly reports and other administrative requirements to quality standards and required timeframes.
Primary Product focus areas:
- WAN Portfolio: VPLS, Data Connectivity and Wireless
- LAN Portfolio
- Unified Communications portfolio
- Voice portfolio: Hosted and traditional voice offerings
- Managed IT Services and Equipment Sales
Knowledge and experience required:
- Extensive experience within the Telecoms, Hosting, UC, and Vendor environment
- Experience in developing business in assigned industry verticals
- Experience selling managed IT services – Including Unified Communications, SAS and Cloud solutions
- Consultative sales person who can identify and sell against key business drivers
- Highly skilled and experienced negotiator who is able to quickly build relationships with senior, key influential decision makers
- An innovative approach and an expert grasp of technology and technical solution which will drive business value.
- Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas
- Able to demonstrate strong commercial understanding and business acumen
- Strong sales skills (prospecting, qualifying, campaign management)
- Detailed understanding of sales process and demonstration of world class sales rigour
- Proven track record of identifying, developing and closing major opportunities
- Proven and consistent track record of target over-achievement
- Excellent networking ability and natural communication style
- Excellent communicator with strong presentation, numeracy and written skills
- Strong problem solving abilities; able to facilitate discussions and outcomes
- Able to travel within designated territory and able to work with the minimum of supervision
- Microsoft XP (Excel, Word, Email, Access, Power Point)
- Salesforce experience advantageous but not essential
- Degree level education advantageous, but track record of success in aligned career of higher importance.
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Business Development Manager - Mid Markets
Type of role: full time permanent
Location: London
Hours: Monday – Friday 9:00 – 17:30
Holidays: 25 days plus public Holidays
Overall purpose of the job:
Secure new name business within the SME market across all aspect of the company portfolio including Cloud, Voice and Data.
To act as an advocate of Exponential-e in all customer interactions and within the external market place
Key responsibilities for this job:
- To ensure sales targets are achieved or a Monthly, Quarterly and Annual basis
- To plan Sales strategies and liaise with Marketing to produce campaigns to increase market share, raising awareness of the Exponential-e brand and technology
- To support Exponential-e's continued growth within the SME marketplace and ensure enhanced profile within the MLE marketplace
- To competently and knowledgably advise clients on ICT solutions and managed services that best fulfil their requirements, undergoing full assessments and analysis of client needs
- To negotiate pricing with clients to achieve sales in line with Exponential-e's pricing policies and client requirements
- Accurate forecasting of anticipated sales is required, along with regular activity reporting
- To ensure that the CRM is up to date for all accounts, customer contacts, prospects, deals and opportunities
- Assist with the mentoring of junior staff members
- Attending networking events which at times may include activities outside of normal work hours
- To take responsibility for and achieve personal and career advancement goals in line with Exponential-e’s personal development programme
- Establish and coordinate planned visits at the customer location and at Exponential-e.
- Company presentations to C-level executives.
- To establish, develop and bring on new accounts to manage. Identify up-sell opportunities within the existing accounts.
Knowledge and experience required:
- Consistent new business sales record within the the cloud, telecoms, ISP, systems integrator or carrier space
- Knowledge of cloud, data, voice, connectivity and Internet network technologies
- Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
- An ambitious, industrious and aspirational mind-set
- Experienced selling into the SME/MLE market
- Must be driven, self-motivated and disciplined
- Good presentation skills
- Committed, engaged, and responsible when dealing with customers
- Eager to learn and develop
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Channel Partner Manager
Type of role: full time permanent
Hours: Monday – Friday 9:00 – 17:30
Holidays: 25 days plus Public Holidays
Overall purpose of the job:
To develop channel accounts to increase revenues in line with set targets. The objective is underpinned by the need to provide partners with significant commercial advantage.
Key responsibilities for this job:
- Build lasting relationships with partners and increase spend with Exponential-e
- Plan sales strategies and work closely with marketing to raise awareness of Exponential-e and build a strong pipeline
- Ensure that targets are achieved
- Competently and knowledgably advise partners on network solutions and services that best fulfil their customer requirements, undergoing full assessments and analysis of client needs
- Align Exponential-e portfolio within partner services and ensure partners sales teams are aware of positioning and benefits
- Negotiate pricing with partners to achieve sales in line with Exponential-e's pricing policies and client requirements
- Conducting face to face channel meetings with partners and their clients
- Managing internal resource and interfacing with internal departments
- To achieve personal/career advancement goals in line with Exponential-e’s personal development programme
Other duties the Channel Partner Manager will be required to undertake as may be assigned by Sales Manager:
- Accurate forecasting of anticipated sales is required, along with regular activity reporting
- Participation in planning and preparing marketing campaigns along with your own targeted campaigns
- Attending networking events
- Activities outside of normal work hours may also be required
Knowledge and experience required:
- Consistent channel sales record within the telecoms, ISP, carrier or systems integrator space
- Knowledge of data connectivity, WAN and Internet network technologies
- Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
- Must be driven, self-motivated and disciplined
- Articulate and polished with a professional approach to sales
- Eager to learn and develop
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Public Sector Account Director
Type of role: full time permanent
Location: London
Hours: Monday-Friday 09:00-17:30
Holidays: 25 days
Overall purpose of the job:
To support and execute the new business acquisition strategy of Exponential-e Group Sales ensuring achievement of all assigned margin, revenue and contract value targets.
Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators
Primary Product Focus Areas:
- WAN Portfolio: VPLS, Data Connectivity and Wireless
- LAN Portfolio
- Unified Communications portfolio
- Voice portfolio: Hosted and traditional voice offerings
- Hosting & Cloud
- Managed IT Services and Equipment Sales
Key responsibilities for this job:
- Develop and execute short, medium and long term business plans to exceed targets
- Achieve and exceed margin, contract value, and revenue targets
- Deliver against key performance indicators and objectives
- Prospect, qualify, negotiate and close key new business deals
- Build and maintain a solid and robustly qualified pipeline of sales opportunities within assigned industry verticals growing to a level of 4x target coverage.
- Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
- Religiously maintain opportunity pipeline and deal positions on CRM (Salesforce)
- Develop strategy, produce win-plans and execute on major deals
- Define target list and engage suspects based on clearly defined criteria
- Carry out and record target prospect meetings in line with agreed KPIs
- Develop an in-depth knowledge of the factors impacting the technology market, adoption and trends for assigned verticals
- Generate strong relationships with senior executives within customer and prospect base
- Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
- Identify and develop opportunities for strategic step-change revenue growth
- Produce quotations and lead Exponential-e responses to tenders, RFI’s, RFPs, and other response formats
- Build and provide clear leadership to virtual teams in pursuit of major business opportunities
- Collect and understand target client requirements, building commercial propositions based on Capex , Opex and other commercial needs to gain competitive advantage
- Understand and be able to articulate deal level P&Ls
- Attend, present and host at industry events
- Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions particularly: WAN (VPLS, Point to Point), Hosting and Cloud, Managed IT services; Hosted Voice and Unified Comms.
- Build and leverage an understanding of competition and their propositions to Exponential-e advantage
- Formulate and complete client presentations to an exceptional standard
- Complete monthly reports and other administrative requirements to quality standards and required timeframes.
- Other tasks as required and commensurate with role
Knowledge and experience required:
- Extensive experience within the Connectivity, Cloud, Hosting, UC, and Vendor environment
- Experience in developing business in assigned industry verticals
- Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas
- Able to demonstrate strong commercial understanding and business acumen
- Strong sales skills (prospecting, qualifying, campaign management)
- Detailed understanding of sales process and demonstration of world class sales rigour
- Proven track record of identifying, developing and closing major opportunities
- Proven and consistent track record of target over-achievements
- Excellent networking ability and natural communication style
- Excellent communicator with strong presentation, numeracy and written skills
- Strong problem solving abilities; able to facilitate discussions and outcomes
- Able to travel within designated territory and able to work with the minimum of supervision
- Microsoft XP (Excel, Word, Email, Access, Power Point)
- Salesforce CRM experience advantageous but not essential
- Degree level education advantageous, but track record of success in aligned career more important
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Vysiion: 1st Line Support Engineer
- Type of role: full time permanent
- Location: Vysiion HQ in Chippenham
- Hours: Monday – Friday, 37.5 hours per week. Shift times - 07:30-16:00, 08:00-16:30, 08:30-17:00, 09:30-18:00
- Holidays: 23 Days + Public Holidays, increasing to 25 days with length of service
About Vysiion
Vysiion, an Exponential-e Group company, is a growing organisation specialising in providing IT Managed Services and Consultancy to the UK Public Sector including local and central government agencies, blue light, healthcare and defence.
Overall purpose of the job:
Responsible for providing first level customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date.
Key responsibilities for this job:
- Respond to requests for technical assistance via phone and electronically
- Diagnose and resolve technical hardware and software issues in a timely, concise and informative manner
- Hardware fault analysis and repair
- Attend customer sites and provide IT support as directed by the customer
- Proactively advise clients on potential improvements to their infrastructure
- Where required go through client change process in order to perform tasks
- Completion of project documentation, PID, test report
- Travel between various Vysiion company office locations as required
- Accurate, informative, reporting and communication with other departments
- Completion of service tickets in a timely, concise and informative manner
- Follow/Maintain ITIL Process
- Identify and escalate situations requiring urgent attention
- Liaise with customer services to track job progress and completion
- Take ownership of customer problems
- Document Service Desk Processes, Triage/UAT Scripts
Knowledge and experience required:
- Experience in a Helpdesk, Service Desk or equivalent qualification
- Experience providing desktop/infrastructure technical support or equivalent qualification
- Strong customer service focus
- Excellent verbal and written communication skills with a professional phone manner
- Full driving license and the ability to be able to work on customer sites as appropriate with minimal supervision
Desirable technical skills and experience:
- Experience supporting Windows 10 and current Windows Server operating systems (2008/2012/2016)
- Experience dealing with Active Directory
- Experience in supporting Office 365 or other cloud-based solutions
- Experience with PBX systems such as 3cx
- Experience in Backup solutions, such as Veeam
- Experience of working within an ITIL framework, ideally with an ITIL Foundation certificate
- Industry Standard qualifications (e.g. Microsoft MCSA, Cisco CCNA, Juniper JCNIA)
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Vysiion: Project Delivery Engineer - SC Cleared
- Type of role: full time permanent
- Location: Farnborough, Hampshire
- Hours: Monday – Friday, 09:00 – 17:30
- Holidays: 23 Days + Public Holidays, increasing to 25 days with length of service
- Security Clearance: minimum of SC level clearance required
About Vysiion
Vysiion, an Exponential-e Group company, is a growing organisation specialising in providing IT Managed Services and Consultancy to the UK Public Sector including local and central government agencies, blue light, healthcare and defence.
Overall purpose of the job:
As a Project Delivery Engineer in the IT Delivery team, you will be responsible for the delivery of high quality technical solutions to new and existing customers. This involves working on your own or as part of a team to deliver projects in line with agreed designs and plans. In some cases, you may act as the technical lead during the build phase of designed solutions.
The role of a Project Delivery Engineer typically works as part of a team organised around the delivery of a project, normally consisting of a Technical Architect, Project Manager and other engineers involved in the delivery of the solution. You will be responsible for ensuring that your technical work meets a high standard and for maintaining build configuration documentation (low level designs and work instructions).
The role of Project Delivery Engineer is crucial during the handover of the technical solution into live service, as you will be providing post‐implementation support and hands‐on training to the service organisation. From time to time, the Project Delivery Engineer may be required to act as a subject matter expert advisor into other in‐flight projects as required.
Key responsibilities for this job:
- Working closely with Project Managers and Technical Consultants to ensure the successful delivery of IT solutions, on time and to a consistent quality
- Maintaining Low‐level Designs (LLDs) and Work Instructions
- Working on customer sites or data centres during the delivery of IT projects
- Ensuring IT solutions are accepted into support through provision of knowledge transfer sessions, documentation and post‐implementation support
Knowledge and experience required:
- Migration from on‐premise infrastructure to cloud services
- Desktop rollout / tech refresh
- MDM implementation
- Server virtualization and consolidation
- Datacentre migrations
- Thin client implementation
- Infrastructure automation
- Microsoft Windows Server operating systems
- Microsoft Server applications, such as Exchange, SharePoint, SQL Server
- VMware vSphere
- Veeam Backup and Replication
- Linux
- Monitoring Tools, such as SolarWinds and PRTG
- Automation and scripting using PowerShell
- Dell/ EMC/ NetApp Storage Arrays
- Cisco/ Dell/ HP/ Brocade switches
- Cisco/ Juniper / Checkpoint/ Palo Alto firewalls
- FS / Kemp Load Balancers and WAFs
- Data diodes
- Monitoring Tools, such as SolarWinds and PRTG
- Cisco ISE / SSM / FTD
- WAN circuits - Internet, MPLS, ADSL, FTTC, Leased line, ExpressRoute, Direct Connect
- Windows 7 / 8 / 10 Desktops, Laptops, Tablets
- IOS or Android devices
- Microsoft Remote Desktop Services
- Citrix XenApp/XenDesktop
- MDM platforms, such as Intune / MobileIron / Workspace One
- Managed anti‐virus and disk encryption products
- Thin Clients
Experience delivering IT infrastructure projects. Including projects such as:
Experienced with one or more of the following technology disciplines:
Server and Storage:
Networking and Security:
End User
Desirable knowledge and experience:
- MCSA, MCSE, CCNA, CCNP, VCP, vendor specific hardware such as Dell, ITIL or JNCIA certifications
- Detailed knowledge of Dell hardware, network and storage solutions
- Strong networking implementation & troubleshooting skills
Personal attributes and capabilities:
- Highly professional approach and good presentation skills
- Excellent communication skills interfacing at all levels up to Director both internal and external
- Liaising with various staff both technical and cross‐departmental
- Self‐motivated, results‐oriented with a positive outlook
- Ability to work well undirected, using own initiative with self confidence in decision making
- A clear focus on high quality work and excellent customer service
- Ability to maintain favourable working relationships with all company employees to foster and promote a co‐operative and harmonious working culture
- Comfortable working as part of a wider project delivery team or on their own
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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UCC Solutions Consultant
Type of role: full time permanent
Location: London
Hours: Monday-Friday 09:00-17:30
Holidays: 25 days
Overall purpose of the job:
Provide “pre-sales” Solutions support internally and externally to sales working on UCC projects.
Work as a team player to assist in the smooth running of the UCC Solutions department.
Closely interact with the enginnering department during the design stage of new solutions
Key responsibilities for this job:
- To engage with Sales from the early stage of the pre-sales cycle.
- To attend customer meetings with Sales.
- Technically qualify new opportunities and provide input for commercial qualification.
- The ability to design and develop innovative and competitive solutions based on customer requirements, working individually or leading a wider virtual team for the qualified opportunity.
- Answer internal solutions design queries from Sales..
- Work closely with Sales and Bid Management to respond to tenders
- Close working relationship with engineering in order to validate proposed designs and solutions.
- To answer any general pre-sales queries for purposes of budgetary pricing.
- Work as a team player to assist in the smooth running of the UCC team.
Knowledge and experience required:
- Someone with a passion for working in the Unified Communications field.
- Preferably demonstrate 2 or more years of Pre-Sales experience in Voice/UCC/Contact Centre services.
- Capability to talk confidently about technical solutions.
- Excellent attention to detail and analytical ability
- ability to pull together technical design skills
- Experience in giving customer presentations
- Experience of SIP, Hosted Voice, Unified Communications, contact centres, video conferencing, virtual meeting rooms, collaboration platforms, skype for business/Teams
- A clear focus and commitment to customer service
- Strong commercial acumen
- Excellent verbal and written communication skills
- Flexible approach to work with the ability to work effectively under pressure.
- Responsible and willing to take ownership.
- Positive and professional attitude.
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Cloud Solutions Consultant
- Type of role: full time permanent
- Location: London
- Hours: Monday-Friday 09:00-17:30
- Holidays: 25 days
Overall purpose of the job:
- To provide technical pre-sales support to the Exponential-e sales teams for standard and bespoke cloud services, managed services and professional service opportunities.
- To support the company in achieving the sales targets through the creation of least cost-compliant and validated solution design aligned to customer and partner requirements
- To undertake and achieve strategic objectives as defined by the Cloud Solutions Manager to ensure the continued evolution, efficiency and productivity of the cloud solutions department.
- To effectively manage a personal case queue to enable Exponential-e sales to achieve targets and maximise cloud pipeline generation
- Provide subject matter expertise relating to the Exponential-e portfolio of cloud products and services, managed services and professional services capabilities
- A front-line consultant who creates opportunities, solves problems, and establishes working relationships with customers and sales staff. Helping them move to a cloud and services infrastructure that gives them maximum flexibility in cutting edge technology while helping them run faster and more efficiently.
- To provide technical validation at order stage, ensuring a consistently high standard of solution handover to delivery teams is maintained
Key responsibilities for this job:
- Instrumental in full sales cycle including discovery, opportunity and technical evaluation, pilot support, opportunity closure and handover processes
- Supporting the Sales Teams with client meetings, technical workshops and presentations
- Promote sales confidence in the Cloud Services portfolio by producing and maintaining relevant collateral and documentation, and through sales education
- Leading the gathering of architecture, design, and presentation of solutions to meet customer requirements in relation to Cloud and IT Services
- Working with sales teams and prospects to devise technical solutions based on customer business requirements
- Creating and delivering customer presentations that promote and differentiate the value of the Exponential-e solution
- Building and delivering compelling customer demonstrations to contribute to sales success
- Scoping Proof of Concept evaluations to demonstrate the Exponential-e ability to meet customer objectives on standard product offerings
- Conducting pre-contract Cloud, Professional, and Managed Services due diligence
- Assist in the full handover of solutions to the delivery teams post contract signature
- Acting as a technical point of contact for prospects, customers, and the sales teams for Cloud and IT Services
- Assist in developing customer specific value propositions highlighting benefits and differentiators of Exponential-e vs competition
- Coordinating solutions design with the Sales team, technical approval board to ensure accuracy and feasibility
- Developing and maintaining a deep understanding of the Exponential-e product and service offerings.
- Developing and maintaining a strong understanding of competitor solutions
- Assisting with and leading practice development activities, including the development of new services, knowledge management, delivery methodologies and tools
- Assist with the upkeep of relevant product collateral, solutions documentation repository
Knowledge and experience required:
- Professional Experience:
- Experience working as a Pre-Sales Consultant, Solution Consultant, or Solution Architect
- Ability to translate customer requirements into technical designs and solutions
- Commercially astute and confident within a customer facing role, giving presentations, writing proposals, and holding conference calls
- Ability to work with and manage delivery partners in diverse project teams
- Ability to clearly articulate the benefits of technical solutions in relation to customer business objectives
Technical Skills:
- Practical experience of working with virtulation technologies
- Knowledge or experience of Microsoft Azure and Microsoft 365
- Server Backup and Disaster Recovery technologies
- Cloud service development and architecture
- Microsoft server technologies, Application High Availability modelling and design
- Storage – strong knowledge of enterprise storage and how it pertains to cloud and IT infrastructure
- Networking pertaining to cloud infrastructure
- General ICT Knowledge of server infrastructure
Desirable knowledge and experience:
- Virtual Desktop Infrastructure – Citrix and VMware technology stacks
- Application High Availability modeling and design
- Amazon Web Services
- Virtualisation technologies –Hyper-V, VMware
- Storage solutions
- Experience with cloud migration
- Experience with IT Transformations, IT Outsourcing and managed services
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Vysiion: Business Development Manager - Data Centres
- Type of role: full time permanent
- Location: Chippenham, Vysiion
- Hours: Monday – Friday, 09:00 – 17:30
- Security Clearance: Minimum of SC Clearance, DV preferable
- Travel: Full UK Driving License required
- Holidays: 25 days + public hoildays
About Vysiion
Vysiion, an Exponential-e Group company, is a growing organisation specialising in providing IT Managed Services and Consultancy to the UK Public Sector including local and central government agencies, blue light, healthcare and defence.
Overall purpose of the job:
As a Business Development Manager in the Data Centre market, you will be responsible for the proactive hunting, bidding and closing of sales opportunities within the market vertical either direct or via larger System Integrators. Working closely with the Sales Director to produce and maintain account growth plans across Public Sector and for targeted commercial customers within the Data Centre arena. The role also involves close working with the pre‐sales Technical Architects to work on bespoke solutions to suit the nature of the requirement.
You will work against a clearly defined target that is based on both non-recurring and annual recurring revenue
Key responsibilities for this job:
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- Sales qualification in order to ensure company’s resources are applied to most likely opportunities
- Updating company’s pipeline management/CRM tool and accurately forecasting opportunity value, close date, bid status and margin
- Leading large virtual teams towards the same goal, including bid management, technical delivery and service management.
- Managing communications on pursuits to all key stakeholders and Vysiion’s leadership team, and obtaining relevant approval at each stage of the sales cycle
- Development of sales and account plans that demonstrate achievement of performance against sales target, and updating these plans as required
- Proactively sell Vysiion and Exponential-e solutions into the Data Centre solutions into Public Sector and Public Sector related commercial customers
- Maintenance of defined and allocated Public Sector account plans
- Promote Vysiion brand awareness through attendance at vertical related events, building a strong cohort of supporters
- Capability match to customer requirements
- Client relationships
- Tactical and strategic fit
- Budget / Total contract value
- Cash flow
- Complexity
- TUPE requirements
- Commercial and Legal Considerations
- Bid cycle
- Alliances and Partners
- Price to Win
Key to the role’s success will be the management of opportunities from “suspect” to prospect" ensuring that deals are qualified against criteria including, but not limited to:
Knowledge and experience required:
- Demonstrable success selling within the Telecoms, Cloud, UC, or SI environment
- Strong understanding of technology application in the Hosting, SD-WAN, Cloud, UC and Voice arenas
- Extensive experience developing and managing large Systems Integrator (SI) partners
- Extensive experience navigating complex organizations with a strong understanding of professional services operating models
- Sound experience and understanding of the Data Centre and Public Sector markets
- Proven track-record of achievement against sales targets
- Capability of leading large virtual teams
- Strong written, oral, and interpersonal communication skills
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Vysiion: 3rd Line Support Engineer - SC Cleared
- Type of role: full time permanent
- Location: Spring Park, Corsham
- Hours: Monday – Friday, 09:00 – 17:30
- Holidays: 23 Days + Public Holidays, increasing to 25 days with length of service
- Clearance: SC required
About Vysiion
Vysiion, an Exponential-e Group company, is a growing organisation specialising in providing IT Managed Services and Consultancy to the UK Public Sector including local and central government agencies, blue light, healthcare and defence.
Overall purpose of the job:
Responsible for providing technical support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date.
Key responsibilities for this job:
- Support and sustain the PaaS infrastructure to ensure a high‐quality service to customer
- Manage and Support the VMware environment
- Manage and Support the backup environment
- Manage and Support the Windows server environment
- Certificate Management
- Manage and Support the Monitoring Solution
- Ensure appropriate security levels on infrastructure are maintained
- Diagnose and quickly resolve a wide range of Windows applications and networking problems
- Ownership of 3rd line incidents, changes & problems
Knowledge and experience required:
- Strong troubleshooting skills and customer service focus
- Experience supporting Windows Server
- Experience supporting Cloud-based solutions such as Azure and Office 365
- Experience supporting Virtualization software such as VMware
- Full driving license and the ability to be able to work on customer sites as appropriate with minimal supervision
Desirable technical experience:
- Dell Servers
- Microsoft Windows Server
- Cisco Switching
- VMware vSphere
- Cisco ASA Firewalls
- Juniper SRX Firewalls
- Dell SAN
- Veeam Backup
Desirable qualifications:
- Microsoft MCSE/MCSA
- Cisco CCNA
- VMware VCP‐DCV
- Juniper JCNIA
- Cisco CCNP
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Lean Six Sigma Consultant
Type of role: full time permanent
Location: London
Hours: Monday-Friday 09:00-17:30
Holidays: 25 days
Overall purpose of the job:
As Lean Six Sigma Consultant, you will be specifically responsible for the development and facilitation of the business transformation strategy for the wider business. This includes facilitating management teams through analysis of their value streams; selection and prioritisation of focus areas; business case development and delivery of improvement projects using Lean Six Sigma and Lean Start-up techniques.
The role will require you to work with the Head of Operational Excellence to develop plans in support of divisional improvement ambitions. You will also be required to lead and support strategic projects; delivering outputs on time, within budget and without compromising on quality. The role will also require you to drive standardisation and improvements over longer periods of time.
As well as focusing on transformation projects, your responsibilities will also extend to driving cultural change towards productivity and efficiency focus using Continuous Improvement techniques. With minimal supervision, you will provide on-going advice, coaching, mentoring and direct support to staff and managers on Continuous Improvement processes and practices across the business as required.
You will also be expected to deliver measurable cost reductions as a result of deploying Lean Six Sigma and Lean Start-up tools both directly and indirectly through training delivery and coaching to other colleagues and/or teams in the business.
Key responsibilities for this job:
- Lead the definition and delivery of business improvement projects through the application of Lean Six Sigma and Lean Start-up principles to eliminate waste.
- Assist with the definition of potential projects to support the future growth of the business by identifying, quantifying and comparing potential projects, and playing an active role in the prioritisation process.
- Actively identify potential risks & issues relating to the delivery of projects and manage a resolution process in a timely manner, only escalating major issues.
- Act as a lean facilitator by supporting various stakeholders of improvement projects and make sure that the change happens.
- Manage individual work-packages in support of larger initiatives and programmes.
- Creation and upkeep of documentation including; "As-Is" and "To-Be" Process Maps, Operational Definitions, User Work Instructions and supporting project documentation.
- Deliver training and provide mentoring support in Yellow Belt, Root Cause Analysis, 5S, Kaizen and workshop facilitation techniques, while being an example of best practice for others.
Knowledge and experience required:
- A track record of delivering business improvement projects at Green Belt Level.
- Experience of working with and influencing stakeholders at all levels.
- Demonstrated experience with quality systems including Lean, Lean Start-up and Six Sigma.
- Demonstrated experience working to Agile principles and practices to deliver incremental improvements.
- Experience in driving Operational Excellence or Business Transformation within an organization.
- Demonstrated project and process delivery skills, including accurate project planning, milestone delivery, project resource management, and effective status updates.
- Practical experience with statistical packages such as Minitab, SPSS or similar.
- The ability to take innovative solutions from initial visioning to final deployment utilising Lean Start-up approaches and using Adapt and Learn practices.
- Be a self-starter who can work autonomously but also be able to collaborate effectively with teams of various shapes and sizes.
- Be an analytical thinker.
- Have strong proficiency and experience in gathering, understanding and mapping specific business requirements to product features.
- Develop social connections and communicate with emotional intelligence.
- Have excellent verbal, written and visual communication skills.
- Be able to follow a prescribed structure of proven principles and practices when appropriate.
- Have an entrepreneurial mind-set.
- Be passionate about customer-centricity and digital transformation.
- Demonstrate enthusiasm, initiative and drive.
- Have an aptitude for solving complex problems and generating solutions.
- Be open minded and embrace new ideas.
- Have the confidence to express an opinion, even if it’s unpopular or challenges the current status quo.
Desirable qualifications:
- Lean Six Sigma Green Belt certification.
- 2.1 undergraduate degree or higher in any subject covering Engineering, Mathematics, Business or Social Science.
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Vysiion: Logistics Coordinator
- Type of role: full time permanent
- Location: Chippenham
- Hours: Monday – Friday 08:30-16:30
- Holidays: 23 days
Overall purpose of the job:
The successful candidate will be expected to take full control of Vysiion’s stores warehouse, taking responsibility for tracking all movements of goods both in and out of the warehouse, and also movements of goods into production/work‐in‐progress as raw materials, before returning as a completed product, ready for despatch to our end customer. This production stage is managed within the same warehouse area and you will have a key role in assuring shipping to customer.
Further Background: Currently goods receipts are booked in against Purchase Orders through the company’s Access Dimensions software system. Stock management is achieved through a mix of physically tracking of goods and the use of spreadsheets. As the company grows, we will look to make use of more automated processes to reduce manual communication.
Objective: To increase effectiveness, profitability and customer satisfaction. Adding value to the company through efficient working practices.
Key responsibilities for this job:
- Receiving and checking goods‐in to ensure that:
- Stock received matches supplier’s delivery note
- Stock received matches the company’s purchase order
- Register receipt of goods on computerised system
- Query shortages with supplier/purchasing department
- Alert the business of any shortages
- Allocation and labelling of stock within the warehouse.
- Update internal business managers
- Oversee goods receipting of all commercial stock (Liaising with PM’s/Engineers)
- Preparing goods for delivery, including raising delivery notes and arranging courier service or liaising with engineers
- Providing spares to field engineers
- Maintain Proof of Delivery documentation for goods despatched
- Shipment administration
- Manage a workable, secure stock control system
- Track and manage flow of goods through stores facility
- Perform regular physical inventory checking of stock against stock records
- Maintain quality audit trail of all goods in and goods out
- Verbal and written communication to customers (internal and external)
- Autotask management of goods in/out (ensuring closed tickets for goods received and ultimately invoicing)
- Work closely with Purchasing team to ensure supplier delivery process compliance
- Assist with ad hoc Purchasing administrative duties such as data entry and update
- Dealing with invoice queries relating to goods receipting
- As required in line with business growth, move forward to support and manage trainee’s through the business
- Microsoft Office, in‐particular Outlook and have good knowledge of Excel
- Proficiency with inventory systems
- Must have excellent organisational skills
- Able to work independently with a problem‐solving attitude
- Must be a clear, confident communicator
- One‐year proven experience in a similar environment and familiarity of warehousing practices
- Use of forklift or stacker truck experience or licence (training can be provided)
- Proficiency with inventory systems ideally using Access Dimensions Stock solution
- Project accounting environment experience helpful
Receiving Deliveries (or Goods In):
Goods Out:
Stock Control/Administration:
Other:
Knowledge and experience required:
Desirable knowledge and experience:
Mission Statement
"Achieve the status whereby Exponential-e Group is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Field Services Technician
- Type of role: full time permanent
- Location: Field Based
- Hours: Monday-Friday 09:00-17:30 plus Oncall
- Holidays: 25 days
Overall purpose of the job:
- Nationwide travel to perform Cabling and Hardware duties at Exponential-e Client premises, Data Centre’s, and Telephone Exchanges.
- Nationwide travel to perform site surveys.
- Installation of Network, Server and Wifi Hardware and associated cabling.
- On-site support at Exponential-e Client premises & Data Centre’s for various clients.
- Technical Remote Hands and break-fix support.
- Network infrastructure cabling and Data Centre patching activities.
- Participation in on call rota (1 week in 4/6) to provide 24/7 support Nationwide.
Key responsibilities for this job:
Field Operations
- Co-ordinate on site cabling and hardware installation duties, working with Core Network and Managed Hosting teams to ensure hardware is correctly deployed and connectivity is tested and reachable remotely.
- Survey client premises for WiFi & 4G coverage nationwide and capture other vital information required for the planning of future deployments of associated hardware and cabling for large scale nationwide projects.
- Perform Pre Cable’ and ‘Pre deploy’ duties in cases where circuits and client sites are yet to be delivered or readied by vendors.
- Troubleshoot/Investigate and rectify circuit connection errors & circuit/hardware down scenarios using ServiceNow ticketing system and working closely with internal teams.
- Participate in a Rota system to provide out of hours migration/switch over works providing on-site support if required to client premises nationwide. *Random night shifts may be required for bulk out of hours migrations.
- Perform Hardware upgrades on legacy equipment and re-cable as instructed.
- Participate in on-call/out of hour’s duties on various planned and unplanned Infrastructure upgrades, faults and expansion projects.
- Work with Senior Data Centre Technicians to plan in order of received tickets, workload for each day.
- Keep in line with internal and client agreed SLA’s surrounding time taken to deliver each ticket/site deployment dependent on geographical location.
Data Centre Access, Site Management & Remote Hands:
- Maintain a professional and disciplined approach at all times when working within Exponential-e Client Premises, Data Centre’s & Telephone Exchanges.
- Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices.
- Manage and process Access, Remote hands and delivery tickets for co-location clients and internal works.
- Show proficiency in physical Remote Hands support if covering Data Centre Technician staff for both internal requirements and our colocation clients.
- Show competency with local policies and procedures of our Clients premises third party Data Centre providers.
- Ensure Data Centres are in a clean and presentable manor at all times.
- Gain understanding of basic support functions within the Data Centre with a view to progress into a Data Centre Technician role and beyond.
- Participate in 24x7x365 on call Rota to provide support for client access at Data Centre's, Client Migrations, Smart Hands Requests, Installation works for Managed Hosted clients, Scheduled maintenances/upgrades for Managed Hosting and Infrastructure upgrades, Circuit Down/Faults and any other works deemed Out Of Hours Internally or by our Clients.
Knowledge and experience required:
- Well organized and self-motivated with the ability to work alone and as part of team
- Proficient in working with hand held tools preferably cable cutters and crimps.
- Ability to work at height on small to medium step ladders.
- Experience and understanding of delivering excellent customer service.
- Must be willing to stay away on occasion if covering an extended geographical area with multiple site locations.
- Well-mannered and able to represent the business in a professional manor.
- Excellent written and verbal communication skills.
- Ability to work well under pressure whilst maintaining attention to detail and being able to make informed decisions.
- Full UK Driving License
- Some travel will be made by flight or train and covered by company expenses.
Desirable knowledge and experience:
- Experience in Networking, Copper and Fibre Cabling.
- Experience in deploying networking hardware.
- Excellent Customer service skills.
- Field Technician service experience.
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Sales Support Executive
Type of role: full time permanent
Location: London
Hours: Monday-Friday 09:00-17:30
Holidays: 25 days plus Public Holidays
Overall purpose of the job:
- To assist the business in maximising sales revenue, by working as part of a dedicated team delivering agile, smart, dynamic and strong sales support processes.
- Act as a key point of contact for customers and Account Managers to assist with quotes and order related queries.
- Responsible and accountable for the data accuracy and integrity in CRM (Client Relationship Management) system.
- Support all Pre and Post Order Management.
- Increasing Customer Experience, Satisfaction, and Loyalty.
Key responsibilities for this job:
Customer interaction
- Ensure the Sales Support function has good relations with the customer, secondary to the Account Manager.
- Be the first port of call for customer queries.
- Provide priority support to the prestige customer base.
CRM Management
- Existing data maintenance.
- Standalone CRM based projects.
- Ownership of CRM Account Reassigns.
- Ownership of CRM lead approvals.
Processing Sales Orders
- Track all orders through the system ensuring that escalated orders are prioritised accordingly.
- Ensure that orders are completed through Post Sales in line with KPI’s.
- Ownership and completion of any departmental queries or issues.
- Aiding the completion of order paperwork.
- Generating order documentation end to end for orders £5,000 and below.
- Cross train and provide support where necessary to the Order Desk team.
- Ownership of Commercial Change Control process.
- Provide necessary support to the Internal Account Management team.
- Ownership of the order Manual Amendment Process.
- End to end completion of Large Value order amendments.
- Sales performance reporting – provide weekly statistics on sales performance for review of Sales Managers and Sales Director.
- Responsible for answering all sales lead calls from potential customers and existing customers and directing these to the appropriate team or Account Manager.
Knowledge and experience required
- Experience of providing administration support to a sales team and understanding of all sales processes in place
- Ability to manage situations and people involved within these
- Ability to prioritise tasks with company processes
- Excellent communication skills required
- Good working knowledge of Excel, Word and PowerPoint is essential
- Well organised and self-motivated team player
- Effective communication skills and an excellent telephone manner
- Able to work under pressure making timely and informed decisions to tight timescales, whilst maintaining attention to detail
- A strong attention to detail and a task finisher
Mission Statement
"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Legal Counsel
Type of role: full time permanent
Location: London
Hours: Monday-Friday 09:00-17:30
Holidays: 25 days
Overall purpose of the job:
Protection of the company through the drafting and negotiation of appropriate contractual documents.
Key responsibilities for this job:
- Drafting, reviewing and negotiating Non-Disclosure Agreements and novation agreements
- Responding to contractual sections of ITTs and RFPs
- Sales contract negotiation and drafting required amendments to standard terms and bespoke agreements
- Occasionally reviewing and negotiating supplier agreements (most notably co-location, bandwidth and equipment purchase)
- Assisting Senior Legal Counsel with organising and collating responses to Ofcom consultations
- Supporting Product Management in drafting Service Definitions and Service Level Agreements /li>
- Providing general legal advice and support
- Cross-training of other team members
Knowledge and experience required:
- Law Degree
- Relevant post-graduate experience in commercial contracts environment
- Good knowledge of the UK telecoms and cloud computing markets
- Exceptionally high level of attention to detail
- Ability to work autonomously leading on contract negotiations on behalf of the business
- Ability to work under pressure to agreed timeframes and mange competing demands and prioritise workload accordingly
Desirable knowledge and experience:
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Managed Services Desktop Technician
- Type of role: full time permanent
- Location: London
- Hours: Monday-Friday 09:00-17:30
- Holidays: 25 days
Overall purpose of the job:
- Provide 1st and 2nd Line helpdesk and remote desktop support to Exponential-e customers
- Work in a rotation to provide onsite 1st and 2nd Line helpdesk support to Exponential-e customers
- Primarily responsible for managing and owning support tickets and driving customer issues through to resolution
Key responsibilities for this job:
- Respond to support calls as assigned within Service Level Agreements;
- Work as a team to deliver timely resolution to customer requests from telephone and email
- Maintain an understanding of the internal escalation process
- Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organisations.
- To be a highly motivated team player with the skills and ability to manage changing priorities.
- Setup/Configure/Maintain/Administer desktop computers and peripherals and test network connections;
- Physical Workstation and peripheral relocations;
- Performs general preventative maintenance tasks on computers, laptops, printers;
- Access Management and Maintenance through Active Directory and Office365 (Account Provision, Account Revocation, Password resets);
- Escalate issues and involve Service Desk wherever required in order to resolve an issue as quickly as possible;
Knowledge and experience required:
- Keen interest in IT Support services with a view to progress in an IT Support Career
- Confident communicator with excellent telephone manners
- Previous Customer Service experience required
- Understanding of Microsoft Exchange, Active Directory and Microsoft Desktop technologies
- Experience of setting up Computer Hardware and Peripherals and installing computer software
- Understanding of basic computing
- Knowledge and understanding of basic networking concepts
- Applicants will ideally be either be A+, MCP or equivalent certified
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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