Vacancies

Shape your future with Exponential-e

Our passion for technology is only matched by our passion for our people. Working at Exponential-e means coming into a dynamic environment where motivated employees have the opportunity to become experts in their field, thought leaders and game changers of the future. In all areas of our business we strive to build teams who; continually seek meaningful results through innovation, are customer-focused team players and who thrive on working in a fast-paced and friendly environment.

  • Technical Design Authority

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    Act as the technical lead, responsible for the architecture, presentation and delivery of large and small IT consulting projects or programmes, relating to cloud and service transformation, primarily with a Microsoft and VMWare focus

    Operate with an overall awareness of business solutions, and identify efficiencies to increase commercial profitability

    Work with Service Management and Project Management in order to manage continual service improvement and delivery

    Key responsibilities for this job:

    • Gathering of architecture, design, and presentation of solutions to meet customer requirements
    • Ensure deployment and service objectives are met whilst maintaining a high level of prospect/customer satisfaction
    • Definition of work packages for the Professional Services or Managed Services teams to deploy.
    • Work with Project Management to own project reporting, delivery planning, checkpoint meetings (including conference calls and workshops) and to oversee project implementations.
    • Act as technical point of contact for prospects, customers, and the sales teams on Cloud Migration and Transformation projects and Microsoft technologies.
    • Provide follow-up support in disseminating technical information to the business on specific applications
    • Provide subject matter expertise to both technical solutions and delivery teams
    • Support in the development and scoping of new service opportunities
    • Produce high and low-level design documentation in preparation of deploying the solution
    • Validate pre-sales designs through due-diligence activities to enable final solution validation
    • Continuously update your knowledge with regards to key cloud and virtualisation technologies
    • Present Exponential-e products and technical proposals to potential customers and design value driven architectures

    Knowledge and experience required:

    • Extensive consulting skills across Microsoft Cloud and Hybrid Technology, particularly Office 365 and Azure IAAS, including experience of most of the following:
      • Exchange Online Hybrid migrations
      • OneDrive for Business
      • MS Teams
      • Skype for Business Online
      • EMS
      • SharePoint
      • Azure IAAS migrations
      • ARM template deployments
      • Azure Site Recovery
    • Strong consulting skills across traditional core infrastructure technology, including most of the following:
      • Active Directory, DNS, DHCP, Certificate Services and other core workloads
      • VMWare Products
      • CITRIX
      • Exchange
      • ADFS
      • SQL (including Always On Clustering)
      • SCCM
      • RDS
      • Hyper-V
      • Skype for Business/Lync
    • Experience configuring and deploying both Public and Private Cloud solutions, with a focus on migrations.
    • Extensive experience implementing and adhering to the ITIL v3 Framework
    • Strong organisation and planning skills
    • Excellent attention to detail and a strong ability to prioritise efficiently
    • Solid understanding of networking, UC & Voice and Data Centre technologies
    • Highly adaptable and proactive and able to multi-task and able to work well under pressure
    • Efficiently communicate both verbally and in written form
    • Able to work with and manage delivery partners in diverse project teams

    Desirable knowledge and experience:

    • Relevant, high-level accreditations with Microsoft and VMWare
    • Experience designing, implementing and supporting cloud infrastructure
    • Experience of delivering large or complex projects/transformation projects
    • Experience of VMware, Mimecast, CensorNet, Commvault, SafeNet/Mobilepass
    • Business continuity concepts and applications
    • Comprehensive knowledge of quality assurance principles, methods, design, testing and implementation

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Direct Sales Consultant

    Type of role: full time permanent

    Location: London

    Hours: Monday – Friday 9:00 – 17:30

    Holidays: 25 days plus public Holidays

    Overall purpose of the job:

    Secure new name business within the SME market across all aspect of the company portfolio including Cloud, Voice and Data.

    To act as an advocate of Exponential-e in all customer interactions and within the external market place

    Key responsibilities for this job:

    • To ensure sales targets are achieved or a Monthly, Quarterly and Annual basis
    • To plan Sales strategies and liaise with Marketing to produce campaigns to increase market share, raising awareness of the Exponential-e brand and technology
    • To support Exponential-e's continued growth within the SME marketplace and ensure enhanced profile within the MLE marketplace
    • To competently and knowledgably advise clients on ICT solutions and managed services that best fulfil their requirements, undergoing full assessments and analysis of client needs
    • To negotiate pricing with clients to achieve sales in line with Exponential-e's pricing policies and client requirements
    • Accurate forecasting of anticipated sales is required, along with regular activity reporting
    • To ensure that the CRM is up to date for all accounts, customer contacts, prospects, deals and opportunities
    • Assist with the mentoring of junior staff members
    • Attending networking events which at times may include activities outside of normal work hours
    • To take responsibility for and achieve personal and career advancement goals in line with Exponential-e’s personal development programme
    • Establish and coordinate planned visits at the customer location and at Exponential-e.
    • Company presentations to C-level executives.
    • To establish, develop and bring on new accounts to manage. Identify up-sell opportunities within the existing accounts.

    Knowledge and experience required:

    • Consistent new business sales record within the the cloud, telecoms, ISP, systems integrator or carrier space
    • Knowledge of cloud, data, voice, connectivity and Internet network technologies
    • Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
    • An ambitious, industrious and aspirational mind-set
    • Experienced selling into the SME/MLE market
    • Must be driven, self-motivated and disciplined
    • Good presentation skills
    • Committed, engaged, and responsible when dealing with customers
    • Eager to learn and develop

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now
  • UCC Sales Specialist

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    • To develop, support and execute the new business acquisition strategy of Exponential-e UCC Sales ensuring achievement of all assigned margin, revenue and contract value targets
    • Sales role focused on driving new business growth in UCC solutions. It’s an overlay position enhancing the sales teams with a higher level of knowledge & expertise
    • Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators
    • Act as an UCC evangelist within the sales floor

    Key responsibilities for this job:

    • Achieve and exceed margin, contract value, and revenue targets
    • Deliver against key performance indicators and objectives
    • Develop and execute short, medium and long term business plans to exceed targets
    • Provide support to the Sales teams (direct and channel) on UCC opportunities (SIP Trunking, Voice minutes, Hosted PBX, Unified Communications, Video Conferencing, Collaboration services..)
    • Build and maintain a solid and robustly qualified pipeline of sales opportunities within target markets growing to a level of 3x target coverage (net new and overlay)
    • Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
    • Religiously maintain opportunity pipeline and deal positions on CRM (Salesforce)
    • Develop strategy with the Heads of, produce win-plans and support on executing on major deals
    • Define target list (existing/cross sell/up sell & new logos) and support engagement of suspects based on clearly defined criteria
    • Build and maintain a UCC opportunity matrix for existing accounts and drive specific campaigns to target them
    • Develop an in-depth knowledge of the factors impacting the business
    • Work with the sales team to generate strong relationships with senior executives within customers / partners / prospects
    • Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
    • Identify and develop opportunities for strategic step-change revenue growth
    • Support responses to tenders, RFI’s, RFPs, and other response formats
    • Build and provide clear support to virtual teams in pursuit of major business opportunities
    • Understand and be able to articulate deal level P&Ls
    • Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions
    • Complete monthly reports and other administrative requirements to quality standards and required timeframes

    Knowledge and experience required:

    • Previous management experience of at least 3 years
    • UCC / Voice sales experience of at least 7 years in a similar role
    • Extensive experience within the UCC / voice /PBX / collaboration services and other services
    • Experience in developing business in assigned industry verticals
    • Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas
    • Able to demonstrate strong commercial understanding and business acumen
    • Strong sales skills (prospecting, qualifying, campaign management)
    • Detailed understanding of sales process and demonstration of world class sales rigour
    • Proven track record of identifying, developing and closing major opportunities
    • Proven and consistent track record of target over-achievement
    • Excellent networking ability and natural communication style
    • Excellent communicator with strong presentation, numeracy and written skills
    • Strong problem solving abilities; able to facilitate discussions and outcomes
    • Able to travel within designated territory and able to work with the minimum of supervision
    • Microsoft Suite (Excel, Word, Email, Access, Power Point)
    • Salesforce CRM experience advantageous but not essential
    • Degree level education advantageous, but track record of success in aligned career of higher importance

    Personal Characteristics:

    • High energy, positive, and achievement driven with passion for success
    • Committed to taking personal ownership and responsibility
    • Confident and empathic individual with ability to build rapport with team, clients and internally to C level
    • Customer focused with passion for delivery of excellent service
    • Analytical thinker, with structured approach to resolving issues
    • Able to work with minimal supervision but also to contribute to team goals
    • Committed to ongoing learning and personal development
    • Flexible work ethic

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Expression of Interest

    The role you are seeking may not be available currently, please upload your CV and should a suitable vacancy arise we will be in touch!

    Careers at Exponential-e :

    Our passion for technology is only matched by our passion for our people. Working at Exponential-e means coming into a dynamic environment where motivated employees have the opportunity to become experts in their field, thought leaders and game changers of the future. In all areas of our business we strive to build teams that: continually seek meaningful results through innovation, are customer-focused and thrive on working in a fast-paced and friendly environment.

    People:

      Our people are what makes the company what it is today. This year’s employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work here at Exponential-e. We're a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Internal Account Manager

      Type of role: full time permanent

      Hours: Monday-Friday 09:00-17:30

      Holidays: 25 days plus Public Holidays

      Overall purpose of the job:  

      • To fully account manage clients through the lifecycle of their services by developing relationships to up/cross-sell Exponential-e products and services
      • To assist and support the account managers in servicing their existing client accounts by being the internal contact for accounts across the teams and serving client requests
      • To support marketing and product campaigns to achieve the greatest ROI
      • Increasing customer experience, satisfaction, loyalty and spend with Exponential-e through the timely and efficient management of customers.

      Account Management

      • To fully account manage a sub-section of clients through the lifecycle of their services by developing relationships to up/cross-sell Exponential-e product and services in line with the contact strategy
      • To identify new business opportunities for the account managers, enabling more services to be sold to the existing customers
      • Identifying opportunities within each client’s business portfolio as it relates to utilising additional Exponential-e services or product offerings   
      • Being the client’s advocate to ensure that all issues and change requests are addressed by Exponential-e and completed by the due date
      • Inform clients of new services, partnerships, and/or products as they are announced or released
      • Provide support to additional departments when required, as required

       

      Events and Lead Generation

      • Working with Marketing to understand the marketing calendar and the programme of activity to drive successful marketing campaigns and to support accordingly
      • Drive prospects and clients to marketing events through different channels for attendance saturation
      • Follow up prospects and clients from marketing events either attended or not to understand possible opportunities or further relationship building activities
      • Identify key customers to target in accordance with the marketing campaign and build a sales experience to heighten the client to engage with Exponential-e
      • Identify and engage with customers that fit the Exponential-e contact strategy within the criteria of the different sales teams
      • Utilising a database tool to identify new contacts to improve traction with existing customers and new prospects to grow Exponential-e revenues

       

       

      Renewals

      • To manage renewals for assigned clients’ accounts by understanding what services are out of contract and due for renewal in the next 3, 6, 9 and 12 months
      • To ensure renewals targets are achieved on a monthly, quarterly and annual basis and that existing revenues are maintained or improved
      • To understand by client, value and proposition the best method of securing a client for renewal within erosion levels
      • Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member

       

      Knowledge and experience required:

      • Good working knowledge of Microsoft Office - Excel, Word and PowerPoint
      • Highly adaptable and proactive
      • Able to multi-task and work well under pressure
      • Excellent written and verbal communication skills (including telephone manner)
      • Attention to detail and ability to prioritise efficiently
      • A passion for service excellence
      • Knowledge of some of the following communication product suites:
        • Cloud & IT services
        • VOIP
        • Data (MPLS, VPLS)

     

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Channel Partner Manager (resellers)

    Type of role: full time permanent

    Hours: Monday – Friday 9:00 – 17:30

    Holidays: 25 days plus Public Holdays

    Location: London/field based

     

    Overall purpose of the job:

    To develop channel accounts to increase revenues in line with set targets. The objective is underpinned by the need to provide partners with significant commercial advantage.

    Key responsibilities for this job:

    • Build lasting relationships with partners  and increase spend with Exponential-e
    • Plan sales strategies and work closely with marketing to raise awareness of Exponential-e and build a strong pipeline
    • Ensure that targets are achieved
    • Identify and engage new partners that fit with Exponential-e Channel Strategy
    • Competently and knowledgably advise partners on network solutions and services that best fulfil their customer requirements, undergoing full assessments and analysis of client needs
    • Align Exponential-e portfolio within partner services and ensure partners sales teams are aware of positioning and benefits
    • Negotiate pricing with partners to achieve sales in line with Exponential-e's pricing policies and client requirements
    • Conducting face to face channel meetings with partners and their clients
    • Managing internal resource and interfacing with internal departments
    • To achieve personal/career advancement goals in line with Exponential-e’s personal development programme

    Knowledge and experience required:

    • Consistent channel sales record within the telecoms, ISP, carrier or systems integrator space
    • Knowledge of data connectivity, WAN and Internet network technologies
    • Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
    • Must be driven, self-motivated and disciplined
    • Articulate and polished with a professional approach to sales
    • Eager to learn and develop

    Other duties the Channel Partner Manager will be required to undertake as may be assigned by Sales Manager:

    • Accurate forecasting of anticipated sales is required, along with regular activity reporting
    • Participation in planning and preparing marketing campaigns along with your own targeted campaigns
    • Attending networking events
    • Activities outside of normal work hours may also be required

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now
  • Managed Services Desktop Engineer - Marlow

    Type of role: full time permanent

    Location: Marlow

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    • Provide 1st and 2nd Line helpdesk and remote desktop support to Exponential-e customers
    • Primarily responsible for managing and owning support tickets and driving customer issues through to resolution

    Key responsibilities for this job:

    • Respond to support calls as assigned within Service Level Agreements;
    • Work as a team to deliver timely resolution to customer requests from telephone and email
    • Maintain an understanding of the internal escalation process
    • Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organisations.
    • To be a highly motivated team player with the skills and ability to manage changing priorities.
    • Setup/Configure/Maintain/Administer desktop computers and peripherals and test network connections;
    • Physical Workstation and peripheral relocations;
    • Performs general preventative maintenance tasks on computers, laptops, printers;
    • Access Management and Maintenance through Active Directory and Office365 (Account Provision, Account Revocation, Password resets);
    • Escalate issues and involve Service Desk wherever required in order to resolve an issue as quickly as possible;

    Knowledge and experience required:

    • Experience in managing/troubleshooting Windows and MAC Desktops
    • Experience in Microsoft Exchange, Active Directory, Windows Server & Desktop, SQL Server technologies
    • Experience in managing/troubleshooting VMWare and/or Virtualisation technologies
    • Experience in using ITIL based ticketing system (ITIL foundation preferred)
    • Knowledge of Networking (DNS, DHCP, PING, TRACERT, NETSTAT, NBTSTAT, TELNET, FTP, FTPS, SFTP)
    • Desired skills in Microsoft System Centre, SharePoint and Lync an advantage
    • Applicants will ideally be either MCP, MCSA, MCSE or VCP certified

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Cloud R&D Engineer

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    • Act as a technical lead, responsible for the design, delivery and support of Cloud products and services.
    • Be Responsible for new product feature innovation, proof of concept, R&D, design, and specification development
    • Work with developments teams to transition new products and services into production environments
    • Work with other technical departments in order to train and build up the knowledge base for Cloud/IT services within Exponential-e Ltd.

    Key responsibilities for this job:

    • Support R&D initiatives and to execute agreed strategies.
    • Engage with various business stakeholders to understand scope of Research and Development projects.
    • Using new and disruptive technologies to solve complex business challenges and working in an ever-changing working environment.
    • Strong product design skills and “know-how” to design solutions with optimal product experience in mind
    • Perform training sessions inside and outside the team to share knowledge and skills across the business.
    • Ensure that there is adequate documentation for all Cloud architecture and processes.
    • Ensure knowledge transfer of any new Cloud product created by the Development team.
    • Ensure all process and procedures are up to date and followed. Where process and procedures are missing or inadequate identify these and rectify.
    • Implement quality management and regulatory compliance strategies.
    • Assist building out supporting technical definitions to support bid and contract collateral
    • Conduct upgrades of Cloud products and services.
    • Support initial proof of value trials in advance of and Cloud Product GA release.
    • Manage testing of full integration of Cloud products, mapped to the release definitions.
    • On-call as per the agreed rota.

    Knowledge and experience required:

    • Strong organisation and planning skills and experience, with attention to detail and ability to prioritise efficiently.
    • Strong knowledge of VMware and virtualisation technologies.
    • Knowledge of Public Clouds such as Amazon, Azure and Google etc advantageous.
    • Expertise in server technologies from leading vendors such as DellEMC, HP etc.
    • Expertise in storage technologies such as NetApp, EMC, HP, etc.
    • Knowledge of scripting languages such as Python, JavaScript, etc advantageous.
    • Knowledge of automation technologies such as Ansible, Puppet, Chef etc advantageous.
    • Highly adaptable and proactive and able to multi-task and able to work well under pressure.
    • Efficiently communicate both verbally and in written form.
    • Ability to generate detailed, high quality technical documentation.
    • Have comprehensive knowledge of quality assurance principles, methods, design, testing and implementation.
    • Be able to work with teams and coordinate with other departments/individuals at all levels.
    • Excellent project, planning, change and time management capabilities.
    • Experience / knowledge of Agile / DevOps methodology and values.
    • Be cordial and professional.
    • Be innovative.
    • Have strong judgement and decision-making skills.

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Enterprise Senior Account Director

    Type of role: full time permanent

    Hours: Monday – Friday 9:00 – 17:30

    Holidays: 25 days plus Public Holidays

    Overall purpose of the job:

    To support and execute the new business acquisition strategy of Exponential-e ensuring achievement of all assigned margin, revenue and contract value targets.

    Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators

    Primary product focus areas:

    • WAN Portfolio: VPLS, Data Connectivity and Wireless
    • LAN Portfolio
    • Unified Communications portfolio
    • Voice portfolio: Hosted and traditional voice offerings
    • Hosting & Cloud
    • Managed IT Services and Equipment

    Key responsibilities for this job:

    • Develop and execute short, medium and long term business plans to exceed targets
    • Achieve and exceed margin, contract value, and revenue targets
    • Deliver against key performance indicators and objectives
    • Prospect, qualify, negotiate and close key new business deals
    • Build and maintain a solid and robustly qualified pipeline of sales opportunities within assigned industry verticals growing to a level of 3x target coverage.
    • Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
    • Religiously maintain opportunity pipeline and deal positions on Salesforce
    • Develop strategy, produce win-plans and execute on major deals
    • Define target list and engage suspects based on clearly defined criteria
    • Carry out and record target prospect meetings in line with agreed KPIs
    • Develop an in-depth knowledge of the factors impacting the technology market, adoption and trends for assigned verticals
    • Generate strong relationships with senior executives within customer and prospect base
    • Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
    • Identify and develop opportunities for strategic step-change revenue growth
    • Produce quotations and lead Exponential-e responses to tenders, RFI’s, RFPs, and other response formats
    • Build and provide clear leadership to virtual teams in pursuit of major business opportunities
    • Collect and understand target client requirements, building commercial propositions based on Capex , Opex and other commercial needs to gain competitive advantage
    • Understand and be able to articulate deal level P&Ls
    • Attend, present and host at industry events
    • Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions particularly: WAN (MPLS, Point to Point), Hosting and Cloud, Managed IT services; Hosted Voice and Unified Comms.
    • Build and leverage an understanding of competition and their propositions to Exponential-e advantage
    • Formulate and complete client presentations to an exceptional standard
    • Complete monthly reports and other administrative requirements to quality standards and required timeframes.

    Knowledge and experience required:

    • Extensive experience within the Telecoms, Hosting, UC, and Vendor environment
    • Experience in developing business in assigned industry verticals
    • Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas
    • Able to demonstrate strong commercial understanding and business acumen
    • Strong sales skills (prospecting, qualifying, campaign management)
    • Detailed understanding of sales process and demonstration of world class sales rigour
    • Proven track record of identifying, developing and closing major opportunities
    • Proven and consistent track record of target over-achievement
    • Excellent networking ability and natural communication style
    • Excellent communicator with strong presentation, numeracy and written skills
    • Strong problem solving abilities; able to facilitate discussions and outcomes
    • Able to travel within designated territory and able to work with the minimum of supervision
    • Microsoft XP (Excel, Word, Email, Access, Power Point)
    • Salesforce experience advantageous but not essential
    • Degree level education advantageous, but track record of success in aligned career of higher importance.

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now > |   Vacancies | Careers
  • Regional Business Development Manager

    Type of role: full time permanent

    Hours: Monday – Friday 9:00 – 17:30

    Holidays: 25 days plus Public Holidays

    Overall purpose of the job:

    To support and execute the new business acquisition strategy of Exponential-e ensuring achievement of all assigned margin, revenue and contract value targets. Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators

    Key responsibilities for this job:

    • To make a significant contribution to the company’s business sales revenue
    • To define, develop and own key client relationships and contact strategy.
    • Develop and execute short, medium and long term business plans to exceed targets
    • Achieve and exceed margin, contract value, and revenue targets
    • Deliver against key performance indicators and objectives
    • Prospect, qualify, negotiate and close key new business deals
    • Build and maintain a solid and robustly qualified pipeline of sales opportunities within assigned industry verticals growing to a level of 3x target coverage.
    • Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
    • Religiously maintain opportunity pipeline and deal positions on Salesforce
    • Develop strategy, produce win-plans and execute on major deals
    • Define target list and engage suspects based on clearly defined criteria
    • Carry out and record target prospect meetings in line with agreed KPIs
    • Develop an in-depth knowledge of the factors impacting the technology market, adoption and trends for assigned verticals
    • Generate strong relationships with senior executives within customer and prospect base
    • Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
    • Identify and develop opportunities for strategic step-change revenue growth
    • Produce quotations and lead Exponential-e responses to tenders, RFI’s, RFPs, and other response formats
    • Build and provide clear leadership to virtual teams in pursuit of major business opportunities
    • Collect and understand target client requirements, building commercial propositions based on Capex , Opex and other commercial needs to gain competitive advantage
    • Understand and be able to articulate deal level P&Ls
    • Attend, present and host at industry events
    • Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions particularly: WAN (MPLS, Point to Point), Hosting and Cloud, Managed IT services; Hosted Voice and Unified Comms.
    • Build and leverage an understanding of competition and their propositions to Exponential-e advantage
    • Formulate and complete client presentations to an exceptional standard
    • Complete monthly reports and other administrative requirements to quality standards and required timeframes.
    • Other tasks as required and commensurate with role

    Knowledge and experience required:

    • Extensive experience within the Telecoms, Hosting, UC, and Vendor environment
    • Experience in developing business in assigned industry verticals
    • Experience selling managed IT services – Including Unified Communications, SAS and Cloud solutions
    • Consultative sales person who can identify and sell against key business drivers
    • Highly skilled and experienced negotiator who is able to quickly build relationships with senior, key influential decision makers
    • An innovative approach and an expert grasp of technology and technical solution which will drive business value.
    • Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas
    • Able to demonstrate strong commercial understanding and business acumen
    • Strong sales skills (prospecting, qualifying, campaign management)
    • Detailed understanding of sales process and demonstration of world class sales rigour
    • Proven track record of identifying, developing and closing major opportunities
    • Proven and consistent track record of target over-achievement
    • Excellent networking ability and natural communication style
    • Excellent communicator with strong presentation, numeracy and written skills
    • Strong problem solving abilities; able to facilitate discussions and outcomes
    • Able to travel within designated territory and able to work with the minimum of supervision
    • Microsoft XP (Excel, Word, Email, Access, Power Point)
    • Microsoft Dynamics CRM experience advantageous but not essential
    • Salesforce experience advantageous but not essential
    • Degree level education advantageous, but track record of success in aligned career of higher importance.

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now
  • Channel Partner Manager

    Type of role: full time permanent

    Hours: Monday – Friday 9:00 – 17:30

    Holidays: 25 days plus Public Holidays

    Overall purpose of the job:

    To develop channel accounts to increase revenues in line with set targets. The objective is underpinned by the need to provide partners with significant commercial advantage.

    Key responsibilities for this job:

    • Build lasting relationships with partners and increase spend with Exponential-e
    • Plan sales strategies and work closely with marketing to raise awareness of Exponential-e and build a strong pipeline
    • Ensure that targets are achieved
    • Competently and knowledgably advise partners on network solutions and services that best fulfil their customer requirements, undergoing full assessments and analysis of client needs
    • Align Exponential-e portfolio within partner services and ensure partners sales teams are aware of positioning and benefits
    • Negotiate pricing with partners to achieve sales in line with Exponential-e's pricing policies and client requirements
    • Conducting face to face channel meetings with partners and their clients
    • Managing internal resource and interfacing with internal departments
    • To achieve personal/career advancement goals in line with Exponential-e’s personal development programme

    Other duties the Channel Partner Manager will be required to undertake as may be assigned by Sales Manager:

    • Accurate forecasting of anticipated sales is required, along with regular activity reporting
    • Participation in planning and preparing marketing campaigns along with your own targeted campaigns
    • Attending networking events
    • Activities outside of normal work hours may also be required

    Knowledge and experience required:

    • Consistent channel sales record within the telecoms, ISP, carrier or systems integrator space
    • Knowledge of data connectivity, WAN and Internet network technologies
    • Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
    • Must be driven, self-motivated and disciplined
    • Articulate and polished with a professional approach to sales
    • Eager to learn and develop

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now
  • UCC Sales Manager

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    • To develop, support and execute the new business acquisition strategy of Exponential-e UCC Sales ensuring achievement of all assigned margin, revenue and contract value targets 
    • Lead and manage the UCC sales team
    • Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators
    • Act as an UCC evangelist within the sales floor

    Key responsibilities for this job:

    • Develop and execute short, medium and long term business plans to exceed targets
    • Achieve and exceed margin, contract value, and revenue targets
    • Deliver against key performance indicators and objectives
    • Lead the team to prospect, qualify, negotiate and close new business deals
    • Sales coaching, team management and mentoring
    • Build and provide clear leadership to virtual teams in pursuit of major business opportunities
    • Work with the sales team to formulate and complete client presentations to an exceptional standard
    • Build and maintain a solid and robustly qualified pipeline of sales opportunities within target markets growing to a level of 3x target coverage (net new and overlay)
    • Provide support to the Sales teams (direct and channel) on UCC opportunities (SIP Trunking, Voice minutes, Hosted PBX, Unified communications, video conferencing, Collaboration services,etc.)
    • Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
    • Religiously maintain opportunity pipeline and deal positions on CRM (Salesforce)
    • Develop strategy with the Heads of, produce win-plans and support on executing on major deals
    • Define target list (existing/cross sell/up sell & new logos) and support engagement of suspects based on clearly defined criteria
    • Build and maintain a UCC opportunity matrix for existing accounts and drive specific campaigns to target them
    • Develop an in-depth knowledge of the factors impacting the business
    • Work with the sales team to generate strong relationships with senior executives within customers / partners / prospects
    • Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
    • Identify and develop opportunities for strategic step-change revenue growth
    • Attend, and host at industry events
    • Lead responses to tenders, RFI’s, RFPs, and other response formats
    • Build and provide clear support to virtual teams in pursuit of major business opportunities
    • Understand and be able to articulate deal level P&Ls
    • Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions
    • Complete monthly reports and other administrative requirements to quality standards and required timeframes

    Knowledge and experience required:

    • Previous management experience of at least 3 years
    • UCC / Voice sales experience of at least 7 years in a similar role
    • Extensive experience within UCC / voice / PBX / collaboration services and other services
    • Experience in developing business in assigned industry verticals
    • Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas
    • Able to demonstrate strong commercial understanding and business acumen
    • Strong sales skills (prospecting, qualifying, campaign management)
    • Detailed understanding of sales process and demonstration of world class sales rigour
    • Proven track record of identifying, developing and closing major opportunities
    • Proven and consistent track record of target over-achievement
    • Excellent networking ability and natural communication style
    • Excellent communicator with strong presentation, numeracy and written skills
    • Strong problem solving abilities; able to facilitate discussions and outcomes
    • Able to travel within designated territory and able to work with the minimum of supervision
    • Microsoft Suite (Excel, Word, Email, Access, Power Point)
    • Salesforce CRM experience advantageous but not essential
    • Degree level education advantageous, but track record of success in aligned career of higher importance

    Personal Characteristics:

    • High energy, positive, and achievement driven with passion for success
    • Committed to taking personal ownership and responsibility
    • Confident and empathic individual with ability to build rapport with team, clients and internally to C level
    • Customer focused with passion for delivery of excellent service
    • Analytical thinker, with structured approach to resolving issues
    • Able to work with minimal supervision but also to contribute to team goals
    • Committed to ongoing learning and personal development
    • Flexible work ethic

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Solutions Consultant

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    Exponential-e is in the market for a Solutions Consultant who can support the Sales Account Managers on the network solution designs. The candidate would be expected to have a good knowledge Telecoms/Solution designs and be able to provide:

    • Provide “pre-sales” Solutions support internally and externally to account managers working on network, voice or cloud projects
    • Work as a team player to assist in the smooth running of the Solutions department
    • Closely interact with the engineering department during the design stage of new solutions

    Key responsibilities for this job:

    • To engage with Sales Account Managers from the early stage of the opportunity cycle
    • Technically qualify new opportunities in conjunction with the commercial qualification
    • To attend customer meetings with Sales Account Managers
    • To participate in customer conference calls when required
    • The ability to design and develop innovative and competitive solutions, working individually or leading a wider virtual team for the qualified opportunity
    • Support the Sales Account Manager with the commercials of the opportunity
    • Work very closely with the Exponential-e Bid Team and Account Managers to respond to tenders (RFI/RFP)
    • To act as a central point of contact and provide technical support within existing accounts
    • Create a close working relationship with the engineering department in order to validate proposed designs and solutions
    • Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member

    Knowledge and experience required:

    • A Bachelor’s Degree or equivalent experience
    • Minimum of 4 to 5 years of Significant IT / Telecoms experience
    • Experience in a pre-sales environment with the ability to talk confidently about technical solutions
    • Excellent presentation skills – the ability to articulate technical concepts to a non-technical audience
    • Good commercial acumen
    • Proven technical design skills and the ability to create design documentation
    • Knowledge of VPLS, MPLS, IP Networking, Routing Protocols, BGP, VRRP, IGRP
    • A minimum of one additional discipline listed below:
      • Experience in designing secure Internet solutions (UTM firewalls. SIEM) desirable
      • Knowledge of LAN (wired and wireless) environments desirable
      • Familiarity with Private & Public Cloud architecture would be advantageous
      • Previous hands on technical experience is desirable

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers

  • Product Associate

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days plus Public Holidays

    Overall purpose of the job:

    Provide support to Product Management in planning, launching and in-life management of a Exponential-e's portfolio.

    What we are looking for:

    • Someone with a passion for new technologies and Product Management. 
    • Preferably demonstrated experience working within product management teams. 
    • Ability to grasp and translate technical capabilities into benefits. 
    • Good skills with Excel, Word and Powerpoint. 
    • Strong analytical and advanced Excel skills would be highly advantageous. 
    • Good attention to detail.
    • Team player with excellent verbal and written communication skills.
    • Positive and professional attitude.
    • Flexible approach to work with the ability to work effectively under pressure

    Key responsibilities for this job:

    • Work alongside the Product Management team in supporting feasibility analysis, launch and on-going management of the Products portfolio.
    • Participate in development of product sales tools, product literature, documentation and processes and ensuring they are kept up to date.
    • Support on product metrics analysis

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers

     

     

     

     

     

     

     

  • Sales Support Administrator

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days plus Public Holidays

    Overall purpose of the job:

    • To assist the business in maximising sales revenue, by working as part of a dedicated team delivering agile, smart, dynamic and strong sales support processes.
    • To support all sales functions in their activity and efficiency and to provide more selling time for account managers.
    • Responsible and accountable for the data accuracy and integrity in CRM (Client Relationship Management) system.
    • Support all Pre and Post Order Management.
    • Increasing Customer Experience, Satisfaction, Loyalty and Spend with Exponential-e.

    Key responsibilities for this job:

    Customer interaction

    • Ensure the Sales Support function has good relations with the customer, secondary to the Account Manager.
    • Be the first port of call for customer queries.
    • Provide priority support to the prestige customer base.

    CRM Management

    • Existing data maintenance.
    • Standalone CRM based projects.
    • Ownership of CRM Account Reassigns.
    • Ownership of CRM lead approvals.

    Processing Sales Orders

    • Track all orders through the system ensuring that escalated orders are prioritised accordingly.
    • Ensure that orders are completed through Post Sales in line with KPI’s.
    • Ownership and completion of any departmental queries or issues.
    • Aiding the completion of order paperwork.
    • Generating order documentation end to end for orders £5,000 and below. 
    • Cross train and provide support where necessary to the Order Desk team.
    • Ownership of Commercial Change Control process.
    • Provide necessary support to the Internal Account Management team.
    • Ownership of the order Manual Amendment Process.
    • End to end completion of Large Value order amendments.
    • Sales performance reporting – provide weekly statistics on sales performance for review of Sales Managers and Sales Director.
    • Responsible for answering all sales lead calls from potential customers and existing customers and directing these to the appropriate team or Account Manager.

    Knowledge and experience required

    • Experience of providing administration support to a sales team and understanding of all sales processes in place
    • Ability to manage situations and people involved within these
    • Ability to prioritise tasks with company processes
    • Excellent communication skills required
    • Good working knowledge of Excel, Word and PowerPoint is essential
    • Well organised and self-motivated team player
    • Effective communication skills and an excellent telephone manner
    • Able to work under pressure making timely and informed decisions to tight timescales, whilst maintaining attention to detail
    • A strong attention to detail and a task finisher

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Provisioning Coordinator

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays:25 days plus Public Holidays

    Overall purpose of the job:

    Follow processes to ensure the smooth provisioning of Exponential-e products and services

    Key responsibilities for this job:

    • Provisioning of sales orders through to handover to the technical team
    • Communicating precise and accurate information to customers regarding sales orders
    • Maintaining the relationship with customers and suppliers by communicating precise and accurate information regarding sales orders
    • Informing customers of the details of their set-up and keep them continually updated on the progress and possible setbacks whilst maintaining professionalism and high standards of client care
    • Arranging access appointments and requests for third party engineers
    • Implementing fibre and copper circuits through direct customer contact and communication with suppliers
    • Updating internal databases as required
    • Liaising with different areas in the business
    • General day-to-day provisioning duties
    • Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member

    Knowledge and experience required:

    • Significant customer service experience
    • Candidates should be numerate, literate, have good IT skills along with an organised and methodical approach to work
    • Responsible and willing to take ownership of projects
    • Well organised and self motivated team player
    • Effective communication skills and an excellent telephone manner
    • A strong attention to detail and a task finisher
    • Experience working for an ISP or telecommunications provider would be preferable but not essential
    • Mission Statement

      "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

      Apply Now | Vacancies | Careers
  • Service Implementation Manager
    • Type of role: full time permanent
    • Location: London
    • Hours: Monday-Friday 09:00-17:30
    • Holidays: 25 days

    Overall purpose of the job:

    Implementation of customer WAN/LAN solutions, including wide range of CPE devices

    Maintaining close working relationships with customers and Exponential-e Project Managers in order to reach objectives to ensure a seamless deliveries

    Assisting with lab testing of networking CPEs and solution Proof of Concepts

    Act as an escalation point and a technical lead for the Service Delivery Engineering team

    Key responsibilities for this job:

    • Provisioning new WAN services onto the Exponential-e NGN Network
    • Intermediate-to-Advanced configuration of any networking CPEs
    • Attending technical customer meetings, and participate in conference calls when necessary
    • Regular customer communication and progress reporting during implementation
    • Troubleshooting any faults that may arise during solution delivery
    • Assisting with solution documentation and planning, including network diagrams, migration plans and any other required documents
    • Being available to support and execute customer migrations as required by your current projects, which may sometimes be outside of office hours
    • Generate and distribute handover documents to customers, and peer Exponential-e teams
    • Assist the SDE manager with any reporting, process documentation and work delegation duties where necessary
    • Provide team training for new technologies or products, and to any new starters

    Knowledge and experience required:

    • Experienced in routing & switching configuration and/or support, ideally Cisco or Juniper
    • Excellent knowledge of fundamental networking principles, such as switching, routing, subnetting, wireless and PC/Mac network configuration
    • Working experience with routing protocols (BGP/OSPF), redundancy protocols (HSRP/VRRP) and switching technologies (STP, VLANs, dot1Q, QinQ)
    • Good knowledge of network security, including NAT, UTM and general firewall operations
    • Good understanding of access technologies such as Carrier Ethernet, DSL and FTTC
    • Must possess good communication skills, work efficiently, and be detail-oriented
    • Ability to work under pressure during busy periods, while maintaining quality

    Desirable knowledge and experience:

    • Understanding of MPLS/VPLS networks
    • Knowledge of RIPE, SMTP, DNS and domain-name operations
    • Familiar with Alcatel-Lucent ESS/SR platforms and Fortinet Fortigate firewalls
    • Experience in a similar customer-facing role
    • Experience in a similar team leader or mentor role

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Service Delivery Engineer

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    Implementation of customer WAN/LAN solutions

    Maintaining close working relationships with customers and Exponential-e Project Managers in order to reach objectives, and ensure a seamless project deliveries

    Assisting with lab testing of networking CPEs and solution Proof of Concepts

    Key responsibilities for this job:

    • Provisioning new WAN services onto the Exponential-e NGN Network
    • Intermediate-to-Advanced configuration of any networking CPEs
    • Attending technical customer meetings, and participate in conference calls when necessary
    • Regular customer communication and progress reporting during implementation
    • Troubleshooting any faults that may arise during solution delivery
    • Assisting with solution documentation and planning, including network diagrams, migration plans and any other required documents
    • Being available to support and execute customer migrations as required by your current projects, which may sometimes be outside of office hours
    • Generate and distribute a handover document to customers, and peer Exponential-e teams
    • Occasional field engineering duties
    • Aid in the development of peers through knowledge transfer

    Knowledge and experience required:

    • Experienced in network configuration and/or support, ideally Cisco or Juniper
    • Excellent knowledge of fundamental networking principles, such as switching, routing, subnetting, wireless and PC/Mac network configuration
    • Working experience with routing protocols (BGP/OSPF), redundancy protocols (HSRP/VRRP) and switching technologies (STP, VLANs, dot1Q, QinQ)
    • Good knowledge of network security, including NAT, UTM and general firewall operations
    • Good understanding of access technologies such as Carrier Ethernet, DSL and FTTC
    • Must possess good communication skills, work efficiently, and be detail-oriented

    Desirable knowledge and experience:

    • Understanding of MPLS/VPLS networks
    • Knowledge of RIPE, SMTP, DNS and domain-name operations
    • Familiar with Alcatel-Lucent ESS/SR platforms and Fortinet Fortigate firewalls
    • Experience in a similar customer-facing role

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now
  • Managed Service Engineer 24/7

    Type of role: full time permanent

    Location: London

    Hours: 4 day 07:30 – 19:30, 4 days off, 4 days 19:30 – 07:30, 4 days off

    Holidays: 23 days

    Overall purpose of the job:

    • Provide 1st and 2nd Line helpdesk and remote desktop support to Exponential-e customers
    • Primarily responsible for managing and owning support tickets and driving customer issues through to resolution

    Key responsibilities for this job:

    • Respond to support calls as assigned within Service Level Agreements; ensuring calls are quickly and accurately logged, closed and analysed to prevent future occurrences, and that call resolution priorities are met
    • Escalate problem calls within the Cloud team to meet Service Level Agreements and ensure maximum level of customer satisfaction
    • Troubleshooting customer technical faults and working with external vendors and service providers to achieve fault resolution
    • Work as a team to deliver timely resolution to customer requests from telephone and email
    • Maintain an understanding of the internal escalation process
    • Jeopardy management to reduce escalation and SLA breaches
    • Maintain professional working relationships with customers, suppliers and work colleagues

    Knowledge and experience required:

    Professional Experience:

    • Experience in providing Technical Support (1st and 2nd Line Support) in an ITIL based environment
    • Previous experience in a fast-paced customer facing/MSP helpdesk role
    • Ability to provide a customer focused service to committed Service levels
    • Ability to work under own initiative, manage own time, and work to deadlines
    • Strong interpersonal and communication skills, particularly customer facing techniques and listening abilities
    • Proven ability to identify and resolve challenging technical problems
    • Sound judgement with demonstrable understanding of when and how to escalate issues
    • Ability to work with minimal supervision and manage a heavy workload
    • Ability to train and mentor junior team members of the service desk

    Technical Skills:

    • Experience in managing/troubleshooting Windows Servers
    • Knowledge of Networking (DNS, DHCP)
    • Experience of supporting, installing and modifying all version of Microsoft Windows server up to Windows 2016 and standard Microsoft applications
    • Experience in configuration and maintenance of Active Directory Services, MS Exchange , SQL and Office 365
    • Capable of supporting VDI Solutions (Horizon View, Citrix, RDS)
    • Working knowledge of VMWare & Hyper -V configuration and support is essential
    • Strong understanding of network fundamentals (Security/DHCP/DNS)
    • Understanding of Scripting languages (PowerShell/VBScript)
    • Understanding and appreciation of ITIL Frameworks
    • Hands on experience of administrating and supporting backup solutions such as Veam, BackupExec, Commvault
    • Experienced in training and developing junior IT staff
    • Applicants will ideally be either MCP, MCSA, MCSE or VCP certified

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Managed Services Engineer - 24/7 Shifts - Contractor

    Type of role: 3 month Contract

    Location: London

    Hours:  4 nights 19:30 – 07:30, 4 nights off

    Overall purpose of the job:

    • Provide 1st and 2nd Line helpdesk and remote desktop support to Exponential-e customers
    • Primarily responsible for managing and owning support tickets and driving customer issues through to resolution

    Key responsibilities for this job:

    • Respond to support calls as assigned within Service Level Agreements; ensuring calls are quickly and accurately logged, closed and analysed to prevent future occurrences, and that call resolution priorities are met
    • Escalate problem calls within the Cloud team to meet Service Level Agreements and ensure maximum level of customer satisfaction
    • Troubleshooting customer technical faults and working with external vendors and service providers to achieve fault resolution
    • Work as a team to deliver timely resolution to customer requests from telephone and email
    • Maintain an understanding of the internal escalation process
    • Jeopardy management to reduce escalation and SLA breaches
    • Maintain professional working relationships with customers, suppliers and work colleagues

    Knowledge and experience required:

    Professional Experience:

    • Experience in providing Technical Support (1st and 2nd Line Support) in an ITIL based environment
    • Previous experience in a fast-paced customer facing/MSP helpdesk role
    • Ability to provide a customer focused service to committed Service levels
    • Ability to work under own initiative, manage own time, and work to deadlines
    • Strong interpersonal and communication skills, particularly customer facing techniques and listening abilities
    • Proven ability to identify and resolve challenging technical problems
    • Sound judgement with demonstrable understanding of when and how to escalate issues
    • Ability to work with minimal supervision and manage a heavy workload
    • Ability to train and mentor junior team members of the service desk

    Technical Skills:

    • Experience in managing/troubleshooting Windows Servers
    • Knowledge of Networking (DNS, DHCP)
    • Experience of supporting, installing and modifying all version of Microsoft Windows server up to Windows 2016 and standard Microsoft applications
    • Experience in configuration and maintenance of Active Directory Services, MS Exchange , SQL and Office 365
    • Capable of supporting VDI Solutions (Horizon View, Citrix, RDS)
    • Working knowledge of VMWare & Hyper -V configuration and support is essential
    • Strong understanding of network fundamentals (Security/DHCP/DNS)
    • Understanding of Scripting languages (PowerShell/VBScript)
    • Understanding and appreciation of ITIL Frameworks
    • Hands on experience of administrating and supporting backup solutions such as Veam, BackupExec, Commvault
    • Experienced in training and developing junior IT staff
    • Applicants will ideally be either MCP, MCSA, MCSE or VCP certified

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • 1st Line Network Technician
    • Type of role: full time permanent
    • Location: London
    • Hours: Monday - Friday 9:00am - 17:30pm
    • Holidays: 25 days

    Overall purpose of the job:

    Day to day running of the Service Desk providing client support with a focus on providing a high level of customer service.

    Key responsibilities for this job:

    • First line support handling customer enquiries and support issues using our ticketing system
    • Proactive network monitoring of alarms and traps for our customers via our monitoring tools
    • Troubleshooting DSL circuit faults and working with carriers to achieve fault resolution
    • Driving fault resolution to ensure SLA's are not breached
    • Escalation of faults/outages in accordance with Exponential-e procedures

    Knowledge and experience required:

    • Passion for working within the networking field and eager to learn and develop
    • Strong customer service focus and experience working within a customer focussed role
    • Good general networking technical skills - TCP/IP, DNS
    • Networking degree or CCNA certification

    Desirable knowledge and experience:

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now
  • Senior Infrastructure Engineer

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    • Provide remote specialist support for Exponential-e employees and internal systems
    • Maintaining close working relationships with internal customers and Exponential-e stakeholders in order to reach objectives, and ensure the delivery of technical requirements.
    • Act as an escalation point and a technical lead for the internal IT team
    • Deputise for the Infrastructure Manager in his absence

    Key responsibilities for this job:

    • Attending technical customer meetings, and participate in conference calls when necessary
    • Respond to support calls as assigned within the agreed Service Level Agreements; ensuring calls are quickly and accurately logged, closed and analysed to prevent future occurrences, and that call resolution priorities are met
    • Escalate problem calls within the internal IT team to meet Service Level Agreements and ensure maximum level of employee satisfaction
    • Cover out of hours on a team rota for 1 week in ‘x’, where ‘x’ is the number of MS Specialists
    • Work proactively to ensure that all knowledge is maintained and updated on an on-going basis
    • Assist the Infrastructure Manager with any reporting, process documentation and work delegation duties where necessary

    Knowledge and experience required:

    • Experience of supporting, installing and modifying all versions of Microsoft Windows Server up to Windows 2016 and standard Microsoft applications
    • Experience in installation, configuration and maintenance of Active Directory Services, MS Exchange , SQL and Office 365
    • Experience with Windows 10 (installation, desktop hardening, updating/building and deploying gold images)
    • Working knowledge of VMWare & Hyper -V setup, configuration and support is essential
    • Demonstrable understanding of network infrastructure (Security/DHCP/DNS)
    • Experience of supporting Technical projects
    • Understanding and appreciation of ITIL Frameworks
    • Experienced in training and developing junior IT staff
    • Must possess good communication skills, work efficiently, and be detail-oriented
    • Ability to work under pressure during busy periods, while maintaining quality

    Desirable knowledge and experience:

    • Working knowledge of Azure & Intune MDM
    • Experience with supporting CITRIX (XenDesktop, XenApp, XenServers)
    • Exposure to Microsoft LAPS, MBAM, Applocker, Defender ATP
    • Basic competency in installation and administration of routers, switches and firewalls.
    • Knowledge of Storage (SAN, NAS) systems
    • Experience in similar team leader or mentor role
    • Applicants will ideally be either MCP, MCSA, MCSE or VCP certified

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Buyer (Cloud & Security Category Manager)

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    • To undertake full lifecycle procurement projects related to Capital and Operational Spend
    • The post holder will also undertake other specific procurement projects across the overall Business
    • To obtain pricing and place orders for all requirements requested by internal stakeholders
    • The role centres on ensuring the delivery of the most economically advantageous arrangements which in turn will deliver optimum value. The role also requires ongoing management of business relationships both internally and externally to support these deliverables

    Key responsibilities for this job:

    • Obtain pricing and place orders for all requirements requested via post-sales process and other internal stakeholders.
    • Ownership of RFX for I.T. sub-categories including contract management post-award
    • Provide procurement expertise to effectively build and maintain strong business relationships
    • Work with suppliers and business owners to deliver savings and value improvement
    • Conduct spend analysis and produce spend reports
    • Research the market place to locate products, services and suppliers
    • Appraise, ascertain and screen supplier capabilities to provide required products and services in a timely manner
    • Manage suppliers and report on their performance
    • Develop, implement and maintain procurement processes where required to support business requirements
    • Manage stock levels including internal and external distribution and report on stock holding at requested intervals
    • Provide cover for the Procurement Team during sickness and holidays
    • To initially contribute 10% of the overall financial year savings target of the Procurement Team rising to 30% after the post holder has been in the role for 6 months.

    Knowledge and experience required:

    • The individual must be capable of working in a challenging and pressured environment and able to demonstrate commercial awareness
    • First class communication and negotiating skills both internally and externally are key requirements for this role
    • The individual should be working towards professional qualifications under the Chartered Institute of Purchasing & Supply (CIPS)
    • The individual must have experience in the procurement and contract management of I.T. sub-categories
    • A good working knowledge of Microsoft Outlook, Word, PowerPoint and Excel.

    Desirable knowledge and experience:

    • Experience in the procurement of a range of general indirect categories

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Head of Marketing

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    • Lead, develop and drive the marketing strategy in order to drive and support the overall business objectives
    • To lead and execute the demand generation strategy for the business by planning, executing and tracking multichannel demand generation programs.
    • Overall responsibility for the campaign management, lead generation, customer marketing, online marketing, product marketing, graphic design, branding and event programs within the marketing team

    Key responsibilities for this job:

    • Lead, manage, and direct the work of the Marketing department (campaign management, lead generation, customer marketing, online marketing, product marketing, graphic design, branding and events) to ensure our business goals and objectives are achieved
    • Define and direct marketing programs for demand creation, lead generation and interface with sales team for lead tracking and management
    • Work closely with sales management to develop and manage direct and indirect marketing strategies and programs
    • Developing viable strategies and execution plans for the various marketing channels to increase brand profile, presence and customer acquisition rates
    • Work closely with several prominent vendors on joint marketing activities
    • Identifying new opportunities for the company and promoting the business through online marketing and PR activities
    • Provide reports, project plans, budgets and other papers as required for the Board, CEO and other stakeholders on a regular basis
    • Deliver the brand plans and guidelines for each element of marketing activity and communicate the brand and core values internally and externally

    Knowledge and experience required:

    • The ability to build and lead a team that can deliver ‘world-class marketing ‘
    • Excellent relationship and communication skills are required to influence across the Senior Management team, within the team and externally
    • Highly skilled in - campaign management, lead generation, customer marketing, online marketing, product marketing, graphic design, branding and events, as well as in the fields of both direct and indirect go-to-market campaigns
    • The ability to manage large budgets and deliver effective ROI from marketing investments
    • In-depth experience of working in a multi-product, multi-media environment
    • Ability to lead and drive customer engagement to increase the depth of relationship amongst audience segments
    • Previous experience of working in a technology environment would be preferable, particularly in Connectivity, Cloud, UC and Managed Services.

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

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