Type of role: full time permanent

Location: London

Overall purpose of the job:

To manage and own support tickets in relation to existing customer services

To work closely with the 2nd Line Service Desk team and the Solution Delivery team to assist in supporting customers and configuration tasks

Key responsibilities for this job:

• Regular communication verbally and written with existing customers
• Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk
• Take ownership and effectively manage support tickets for incidents, change and service requests
• Documentation of customer solutions – OSS System, Visio documentation, technical summary write up
• Customer service simulation testing
• Provide support and mentoring to 2nd Line engineers
• Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects
• On-call rota out of hours for high priority incidents
• On-site days at customer locations

Technical Environment:

• Routing, Switching and Security
• Cisco Nexus 7xxx, 5xxx, 2xxx series
• Cisco/Meraki Wireless Solutions
• Checkpoint, Palo Alto, Cisco ASA Firewalls
• Cisco/HP Managed Switches

Knowledge and experience required:

• In depth knowledge and troubleshooting of networking principles equivalent to CCNP R&S
• Ability to troubleshoot and sectionalise faults to identify root cause and resolution
• Advanced knowledge of layer 2 and 3 protocols including QinQ, BGP, OSPF, VRRP
• Experience using one of the following firewalls: Fortigate, Palo Alto, Cisco ASA. This should include experience of configuring and troubleshooting access lists, NAT, IPSec and SSL VPNs.
• Experience with using networking tools such as Wireshark
• Familiarity with Cloud products such as Azure / Amazon AWS
• Experience working within a Managed Service Provider Environment.

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

Apply Now

Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

• Manage day-to-day operations of the CSE Team
• Coordinate and delegate the responsibilities of the CSE Team
• Provide regular reports on progress for the different projects being worked on by the team
• Be able to analyse on-going performance and challenges and define improvement plans
• Liaise with other operations team to resolve any challenges or issues faced by the team
• Be a point of escalation for any operational issues
• Implementation of customer projects/solutions
• Establishing a very close working relationship with customers in order to achieve the objectives of the solution and to ensure the successful delivery of the project objectives/goals
• Advise customers on any new technology and its integration with the solution
• Liaising with both external and internal customers, must be capable of communicating with different teams from procurement, provisioning, project management, pre-sales, support and others to ensure that not only solution requirements are fulfilled, but that existing business processes are reviewed regularly and improved.

Key responsibilities for this job:

• Coordination of daily activities for the CSE team
• Escalation point for operational issues
• Reporting of defined metrics and KPI’s
• On-going review of existing processes and definition of improvement plans.
• Close working with the Pre-sales department to review and agree on the appropriate solution design and ensure Exponential-e can deliver the technical requirements on the current or planned network
• Close working with the provisioning department to ensure solutions are simple to implemented and the relevant skills are deployed across the team
• Organize training for the CSE team
• Attend customer facing meetings in a technical capacity
• Technical Project Management for customer solutions including:-
• Visio Designs
• Working to help the customer meet their project timescales
• Working with the customer to ensure a smooth migration
• Communicating precise and accurate information to customers and partners
• Aid in the development of peers through knowledge transfer
• Research and Testing of new products

Knowledge and experience required:

• Excellent interpersonal skills
• Ability to manage customer expectations effectively
• Advanced firewall knowledge and experience
• Advanced routing knowledge and experience
• Advanced switching knowledge and experience
• Good understanding of MPLS networks and how VPLS operates
• A good knowledge of all layers of the OSI model
• Experience in a multi-vendor environment: ADVA, Cisco, Juniper, Alcatel, Fortinet, etc.
• Understanding of access technologies (E1, fibre, xDSL)
• Good customer facing skills
• An ability to quickly learn new skills and to be able to provide technical guidance and training
• A desire to act as mentor and developer for the team to ensure that each member of the team reaches their maximum capability

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

Type of role: full time permanent

Hours: Monday – Friday 9:00 – 17:30

Holidays: 25 days plus Public Holdays

Location: Manchester

Overall purpose of the job:

To develop channel accounts to increase revenues in line with set targets. The objective is underpinned by the need to provide partners with significant commercial advantage.

Key responsibilities for this job:

• Build lasting relationships with partners and increase spend with Exponential-e
• Plan sales strategies and work closely with marketing to raise awareness of Exponential-e and build a strong pipeline
• Ensure that targets are achieved
• Identify and engage new partners that fit with Exponential-e Channel Strategy
• Competently and knowledgably advise partners on network solutions and services that best fulfil their customer requirements, undergoing full assessments and analysis of client needs
• Align Exponential-e portfolio within partner services and ensure partners sales teams are aware of positioning and benefits
• Negotiate pricing with partners to achieve sales in line with Exponential-e's pricing policies and client requirements
• Conducting face to face channel meetings with partners and their clients
• Managing internal resource and interfacing with internal departments
• To achieve personal/career advancement goals in line with Exponential-e’s personal development programme

Knowledge and experience required:

• Consistent channel sales record within the telecoms, ISP, carrier or systems integrator space
• Knowledge of data connectivity, WAN and Internet network technologies
• Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
• Must be driven, self-motivated and disciplined
• Articulate and polished with a professional approach to sales
• Eager to learn and develop

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company...

Apply Now | Vacancies | Careers

Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

The successful candidate will be responsible for securing new business/new logo wins within the corporate enterprise market to support our continued growth and heightened profile by selling our Business Internet, WAN and Managed Service products in a high pressure environment.

Key responsibilities for this job:

• Competently and knowledgably advise clients on solutions and services that best fulfil their requirements, undergoing full assessments and analysis of client needs
• Working with marketing to plan sales strategies and campaigns to increase market share, raising awareness of the Exponential-e brand and technology
• Negotiating pricing with clients to achieve sales in line with Exponential-e's pricing policies and client requirements
• Nurturing and developing relationships with key corporate accounts
• Accurate forecasting of anticipated sales, along with regular activity reporting
• Ensuring that sales and KPI targets are achieved
• Work on the full sales cycle, supported at all times by dedicated internal resources

Knowledge and experience required:

• Consistent business development track record with a proven ability to hit sales targets
• Experience selling multi-site MPLS solutions
• Sales experience from within the telecoms industry, ideally from working within an ISP, carrier or reseller environment
• Experienced new business selling into the corporate/enterprise marketplace
• Self-motivated and disciplined
• Articulate and polished with a professional approach to sales

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

Sales role focused on driving new business growth in UCC solutions. It’s an overlay position enhancing the sales teams with a higher level of knowledge & expertise.

Act as an UCC evangelist within the sales floor.

Key responsibilities for this job:

• Positive, energetic individual with a passion for working in the Unified Communications arena.
• Excellent communication & presentation skills and the ability to connect & engage with customer contacts to a senior level.
• Excellent track record of selling voice/UCC solutions with minimum two years’ experience.
• Knowledge of VoIP, PBXs, Unified Communications and Collaboration services.
• Knowledge of WAN, LAN and Internet solutions.

What are we looking for:

• Positive, energetic individual with a passion for working in the Unified Communications arena.
• Excellent communication & presentation skills and the ability to connect & engage with customer contacts to a senior level.
• Excellent track record of selling voice/UCC solutions with minimum two years’ experience.
• Knowledge of VoIP, PBXs, Unified Communications and Collaboration services.
• Knowledge of WAN, LAN and Internet solutions.

Key responsibilities for this job:

• Provide support to the Sales teams (direct and channel) on UCC opportunities (SIP Trunking, Voice minutes, Hosted PBX, Unified Communications, Video Conferencing, Collaboration services..).
• To manage opportunities within Salesforce and proactively offer support to sales individuals.
• Work with the sales teams to upsell UCC services into existing customers.
• Work with the sales teams to target new logo customers in respect of UCC deals.
• Generate and grow pipeline across the UCC portfolio and provide regular reports to ensure that targets are achieved and corrective measures are taken when required.
• Build and maintain a UCC opportunity matrix for existing accounts and drive specific campaigns to target them.
• Provide market input to the UCC unit in relation to the existing portfolio and feedback requirements on future product developments.
• Support sales in building responses to tenders, proposals and customer presentations.

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

Exponential-e is in the market for a Solutions Consultant who can support the Sales Account Managers on the network solution designs. The candidate would be expected to have a sound knowledge Telecoms/Solution designs and be able to provide: 

• Provide “pre-sales” Solutions support internally and externally to account managers working on network, voice or cloud projects
• Work as a team player to assist in the smooth running of the Solutions department
• Closely interact with the engineering department during the design stage of new solutions

Key responsibilities for this job:

• To engage with Sales Account Managers from the early stage of the opportunity cycle
• Technically qualify new opportunities in conjunction with the commercial qualification
• To attend customer meetings with Sales Account Managers
• To participate in customer conference calls when required
• The ability to design and develop innovative and competitive solutions, working individually or leading a wider virtual team for the qualified opportunity
• Support the Sales Account Manager with the commercials of the opportunity
• Work very closely with the Exponential-e Bid Team and Account Managers to respond to tenders (RFI/RFP)
• To act as a central point of contact and provide technical support within existing accounts
• Create a close working relationship with the engineering department in order to validate proposed designs and solutions
• Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member

Knowledge and experience required:

• A Bachelor’s Degree or equivalent experience
• IT / Telecoms experience
• Ability to talk confidently about technical solutions
•  Proven technical design skills and the ability to create design documentationExcellent presentation skills – the ability to articulate technical concepts to a non-technical audience
• Good commercial acumen Proven technical design skills and the ability to create design documentation
• Knowledge of VPLS, MPLS, IP Networking, Routing Protocols, BGP, VRRP, IGRP
• A minimum of one additional discipline listed below:
  • Experience in designing secure Internet solutions (UTM firewalls. SIEM) desirable
  • Knowledge of LAN (wired and wireless) environments desirable
  • Familiarity with Private & Public Cloud architecture would be advantageous
  • Previous hands on technical experience is desirable

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

Support the team in the analysis and shaping of large and strategic contracts.

Assist the Product Managers in product analysis and reporting.

Key responsibilities for this job:

• Manage the queue for Commercial / Contract Support Requests (CCSR), ensuring that requests are allocated, attended and resolved within the established SLAs
• Distribute and coordinate within the team the tasks involved in a CCSR, ensuring that items are completed within the agreed timescales and escalated when required.
• Manage the communication with the sales team and key stake-holders making sure that everyone is appropriately updated.
• Manage the CCSR database and ensure is kept up to date.
• Identify any requests already available in the CCSR data base and communicate the results back to the relevant team.
• Build the Commercial Contract Analysis as per the relevant templates, extract the main deal KPIs and when appropriate provide initial deal shaping to achieve the business objectives.
• Support Product Managers in product analysis and reporting (i.e. cost modelling, performance analysis, business cases..).
• Update internal databases as required.
• Work closely with the Product Managers, Solutions, Sales and Bid teams to ensure the correct and efficient development of the Commercial / Contract function.

Knowledge and experience required:

• Highly numerate with strong reporting and analytical skills.
• Advanced skills in Excel - ability to analyse, manipulate reports and present results.
• Great attention to detail.
• Good verbal and written communication skills.
• Team player.
• Strong customer service focus.
• Flexible approach to work with the ability to work effectively under pressure.
• Positive and professional attitude.

Desirable knowledge and experience:

• Experience in commercial analysis and contracts within the IT / Telecoms area.
• Understanding of the IT / Telecoms market and technologies.
• Experience in writing technical documents.

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

Act as the technical lead, responsible for the architecture, presentation and delivery of large and small IT consulting projects or programmes, relating to cloud and service transformation, primarily with a Microsoft and VMWare focus

Operate with an overall awareness of business solutions, and identify efficiencies to increase commercial profitability

Work with Service Management and Project Management in order to manage continual service improvement and delivery

Key responsibilities for this job:

• Gathering of architecture, design, and presentation of solutions to meet customer requirements
• Ensure deployment and service objectives are met whilst maintaining a high level of prospect/customer satisfaction
• Definition of work packages for the Professional Services or Managed Services teams to deploy.
• Work with Project Management to own project reporting, delivery planning, checkpoint meetings (including conference calls and workshops) and to oversee project implementations.
• Act as technical point of contact for prospects, customers, and the sales teams on Cloud Migration and Transformation projects and Microsoft technologies.
• Provide follow-up support in disseminating technical information to the business on specific applications
• Provide subject matter expertise to both technical solutions and delivery teams
• Support in the development and scoping of new service opportunities
• Produce high and low-level design documentation in preparation of deploying the solution
• Validate pre-sales designs through due-diligence activities to enable final solution validation
• Continuously update your knowledge with regards to key cloud and virtualisation technologies
• Present Exponential-e products and technical proposals to potential customers and design value driven architectures

Knowledge and experience required:

• Extensive consulting skills across Microsoft Cloud and Hybrid Technology, particularly Office 365 and Azure IAAS, including experience of most of the following:
  • Exchange Online Hybrid migrations
  • OneDrive for Business
  • MS Teams
  • Skype for Business Online
  • EMS
  • SharePoint
  • Azure IAAS migrations
  • ARM template deployments
  • Azure Site Recovery
• Strong consulting skills across traditional core infrastructure technology, including most of the following:
  • Active Directory, DNS, DHCP, Certificate Services and other core workloads
  • VMWare Products
  • CITRIX
  • Exchange
  • ADFS
  • SQL (including Always On Clustering)
  • SCCM
  • RDS
  • Hyper-V
  • Skype for Business/Lync
• Experience configuring and deploying both Public and Private Cloud solutions, with a focus on migrations.
• Extensive experience implementing and adhering to the ITIL v3 Framework
• Strong organisation and planning skills
• Excellent attention to detail and a strong ability to prioritise efficiently
• Solid understanding of networking, UC & Voice and Data Centre technologies
• Highly adaptable and proactive and able to multi-task and able to work well under pressure
• Efficiently communicate both verbally and in written form
• Able to work with and manage delivery partners in diverse project teams

Desirable knowledge and experience:

• Relevant, high-level accreditations with Microsoft and VMWare
• Experience designing, implementing and supporting cloud infrastructure
• Experience of delivering large or complex projects/transformation projects
• Experience of VMware, Mimecast, CensorNet, Commvault, SafeNet/Mobilepass
• Business continuity concepts and applications
• Comprehensive knowledge of quality assurance principles, methods, design, testing and implementation

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

The senior networking team are responsible for all aspects of maintaining and growing the core network architecture. This team sits at level 4 of the engineering hierarchy and are responsible for carrying out core network projects as well as providing advanced support for the 2nd and 3rd line engineering teams.

Key responsibilities for this job:

• Ensure the smooth day-to-day running of the core network
• Providing support for 2nd and 3rd line engineers
• Working in parallel with normal daily duties to deliver assigned projects
• Responsible for the configuration and management of the National and International MPLS network
• Responsible for the configuration and management of the IP network
• Responsible for the configuration and management of the Optical network
• Field engineering duties when required (core network related)
• To be available for on call duties (core network related) and out of hours work as required

Knowledge and experience required:

• Experience working within a Service Provider environment on the core network architecture
• Experience working within a multi-vendor network environment - Cisco, Juniper and Alcatel-Lucent are relevant
• Advanced networking experience including fundamental networking principals
• Advanced knowledge of routers, switches, firewalls, Access Control Lists (ACLs)
• Experience and good knowledge of MPLS protocols and operation
• Advanced skill in understanding and configuring routing protocol operation - BGP, OSPF, ISIS, EIGRP.
• Advanced IP Addressing and Subnetting knowledge – IPv4 & IPv6
• Advanced skill in understanding and configuring of switching technologies – Spanning Tree Protocol, VLANs, Dot1q, QinQ.
• A good knowledge of other network principles such as DNS, MX Records
• Other technologies – VPLS (E-Lan), E-Line, DSL, Group protocols (VRRP, HSRP), understanding of access technologies (E1, Fibre etc)
• Good customer facing skills

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

The role you are seeking may not be available currently, please upload your CV and should a suitable vacancy arise we will be in touch!

Careers at Exponential-e :

Our passion for technology is only matched by our passion for our people. Working at Exponential-e means coming into a dynamic environment where motivated employees have the opportunity to become experts in their field, thought leaders and game changers of the future. In all areas of our business we strive to build teams that: continually seek meaningful results through innovation, are customer-focused and thrive on working in a fast-paced and friendly environment.

People:

Our people are what makes the company what it is today. This year’s employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work here at Exponential-e. We're a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

Type of role: full time permanent

Location: London

Hours: Monday – Friday 9:00 – 17:30

Holidays: 25 days plus public Holidays

Overall purpose of the job:

Secure new name business within the SME market across all aspect of the company portfolio including Cloud, Voice and Data.

To act as an advocate of Exponential-e in all customer interactions and within the external market place

Key responsibilities for this job:

• To ensure sales targets are achieved or a Monthly, Quarterly and Annual basis
• To plan Sales strategies and liaise with Marketing to produce campaigns to increase market share, raising awareness of the Exponential-e brand and technology
• To support Exponential-e's continued growth within the SME marketplace and ensure enhanced profile within the MLE marketplace
• To competently and knowledgably advise clients on ICT solutions and managed services that best fulfil their requirements, undergoing full assessments and analysis of client needs
• To negotiate pricing with clients to achieve sales in line with Exponential-e's pricing policies and client requirements
• Accurate forecasting of anticipated sales is required, along with regular activity reporting
• To ensure that the CRM is up to date for all accounts, customer contacts, prospects, deals and opportunities
• Assist with the mentoring of junior staff members
• Attending networking events which at times may include activities outside of normal work hours
• To take responsibility for and achieve personal and career advancement goals in line with Exponential-e’s personal development programme
• Establish and coordinate planned visits at the customer location and at Exponential-e.
• Company presentations to C-level executives.
• To establish, develop and bring on new accounts to manage. Identify up-sell opportunities within the existing accounts.

Knowledge and experience required:

• Consistent new business sales record within the the cloud, telecoms, ISP, systems integrator or carrier space
• Knowledge of cloud, data, voice, connectivity and Internet network technologies
• Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
• An ambitious, industrious and aspirational mind-set
• Experienced selling into the SME/MLE market
• Must be driven, self-motivated and disciplined
• Good presentation skills
• Committed, engaged, and responsible when dealing with customers
• Eager to learn and develop

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

Type of role: full time permanent

Location: Midlands (Homeworking)

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

To support and execute the new business acquisition strategy of Exponential-e ensuring achievement of all assigned margin, revenue and contract value targets by selling our Business Managed IT Services in a high pressure environment. Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators.

Primary product focus areas:

• WAN Portfolio: VPLS, Data Connectivity and Wireless
• LAN Portfolio
• Unified Communications portfolio
• Voice portfolio: Hosted and traditional voice offerings
• Hosting & Cloud
• Managed IT Services and Equipment Sales

About the role:

• To make a significant contribution to the company’s business sales revenue
• To define, develop and own key client relationships and contact strategy.
• Develop and execute short, medium and long term business plans to exceed targets
• Achieve and exceed margin, contract value, and revenue targets
• Deliver against key performance indicators and objectives
• Prospect, qualify, negotiate and close key new business deals
• Build and maintain a solid and robustly qualified pipeline of sales opportunities within assigned industry verticals growing to a level of 3x target coverage.
• Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
• Diligently maintain opportunity pipeline and deal positions on Salesforce
• Develop strategy, produce win-plans and execute on major deals
• Define target list and engage suspects based on clearly defined criteria
• Carry out and record target prospect meetings in line with agreed KPIs
• Develop an in-depth knowledge of the factors impacting the technology market, adoption and trends for assigned verticals
• Generate strong relationships with senior executives within customer and prospect base
• Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
• Identify and develop opportunities for strategic step-change revenue growth
• Produce quotations and lead Exponential-e responses to tenders, RFI’s, RFPs, and other response formats
• Build and provide clear leadership to virtual teams in pursuit of major business opportunities
• Collect and understand target client requirements, building commercial propositions based on Capex , Opex and other commercial needs to gain competitive advantage
• Understand and be able to articulate deal level P&Ls
• Attend, present and host at industry events
• Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions particularly: WAN (MPLS, Point to Point), Hosting and Cloud, Managed IT services; Hosted Voice and Unified Comms.
• Build and leverage an understanding of competition and their propositions to Exponential-e advantage
• Formulate and complete client presentations to an exceptional standard
• Complete monthly reports and other administrative requirements to quality standards and required timeframes.
• Other tasks as required and commensurate with role

Knowledge and experience required:

• Extensive experience within the Telecoms, Hosting, UC, and Vendor environment
• Experience in developing business in assigned industry verticals
• Experience selling managed IT services – Including Unified Communications, SAS and Cloud solutions
• Consultative sales person who can identify and sell against key business drivers
• Highly skilled and experienced negotiator who is able to quickly build relationships with senior, key influential decision makers
• An innovative approach and an expert grasp of technology and technical solution which will drive business value.
• Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas
• Able to demonstrate strong commercial understanding and business acumen
• Strong sales skills (prospecting, qualifying, campaign management)
• Detailed understanding of sales process and demonstration of world class sales rigor
• Proven track record of identifying, developing and closing major opportunities
• Proven and consistent track record of target over-achievement
• Excellent networking ability and natural communication style
• Excellent communicator with strong presentation, numeracy and written skills
• Strong problem solving abilities; able to facilitate discussions and outcomes
• Able to travel within designated territory and able to work with the minimum of supervision
• Microsoft XP (Excel, Word, Email, Access, Power Point)
• Microsoft Dynamics CRM experience advantageous but not essential
• Degree level education advantageous, but track record of success in aligned career of higher importance.

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

Type of role: full time permanent

Hours: Monday – Friday 9:00 – 17:30

Holidays: 25 days plus Public Holidays

Overall purpose of the job:

To develop channel accounts to increase revenues in line with set targets. The objective is underpinned by the need to provide partners with significant commercial advantage.

Key responsibilities for this job:

• Build lasting relationships with partners and increase spend with Exponential-e
• Plan sales strategies and work closely with marketing to raise awareness of Exponential-e and build a strong pipeline
• Ensure that targets are achieved
• Competently and knowledgably advise partners on network solutions and services that best fulfil their customer requirements, undergoing full assessments and analysis of client needs
• Align Exponential-e portfolio within partner services and ensure partners sales teams are aware of positioning and benefits
• Negotiate pricing with partners to achieve sales in line with Exponential-e's pricing policies and client requirements
• Conducting face to face channel meetings with partners and their clients
• Managing internal resource and interfacing with internal departments
• To achieve personal/career advancement goals in line with Exponential-e’s personal development programme

Other duties the Channel Partner Manager will be required to undertake as may be assigned by Sales Manager:

• Accurate forecasting of anticipated sales is required, along with regular activity reporting
• Participation in planning and preparing marketing campaigns along with your own targeted campaigns
• Attending networking events
• Activities outside of normal work hours may also be required

Knowledge and experience required:

• Consistent channel sales record within the telecoms, ISP, carrier or systems integrator space
• Knowledge of data connectivity, WAN and Internet network technologies
• Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
• Must be driven, self-motivated and disciplined
• Articulate and polished with a professional approach to sales
• Eager to learn and develop

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

Type of role: full time permanent

Hours: Monday - Friday 9:00 - 17:30

Holidays: 25 days plus Public Holidays

Overall purpose of the job:

Secure new business within existing client accounts, increasing Exponential-e revenues in line with set targets.

Key responsibilities for this job:

• To sell new network and ICT services (Cloud, LAN, Wi-Fi, UCC & Server hardware) to existing accounts
• Maintaining and developing client relationships for a small number of accounts
• Working with clients management teams to understand particular business strategies
• Evaluating those strategies and ensuring Exponential-e readiness to keep pace with the implementation of new programs, projects, or features consistent with those strategies
• Increasing the revenue opportunity within each clients business portfolio as it relates to utilising additional Exponential-e services or product offerings
• Tracking and escalation of client issues alongside the client relationship team
• Establish and coordinate planned visits at the customer location and at Exponential-e
• Inform clients of new services, partnerships, and/or products as they are announced or released

Knowledge and experience required:

• The ability to close deals
• Great communication skills across all parts of the business
• Knowledge of the following ICT product suites; Cloud, LAN & Wi-Fi, UCC, Server Hardware
• Excellent written and verbal communication skills with the ability to communicate technical issues to both the IT department and to the client in understandable terms
• Able to work under pressure making timely and informed decisions to tight timescales, whilst maintaining attention to detail
• Good working knowledge of Microsoft Excel and Word is essential
• Well organised and self-motivated team player

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

Apply Now | Vacancies | Careers

Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

To protect and grow new business with existing client accounts and acquire net new logo business increasing Exponential-e’s revenues in line with set targets.

Key responsibilities for this job:

• Work with existing clients to protect existing revenue. Understand their business challenges and identify needs to qualify new revenue streams and drive growth
• Identify net new logo opportunities and in collaboration with the Inside Account Management team, secure appointments and generate new in year revenue
• Sell a range of services and solutions including Connectivity, Cloud, Data Centre, Cyber Security, Voice, Managed and Professional Services
• Work collaboratively across a virtual team, sharing a clear sales plan and strategy, prioritising focus and tasks
• Maintaining and developing client relationships at all levels using excellent communication and presentation skills
• Tracking and escalating client issues in collaboration with the client relationship team, ensuring service excellence at all times
• Establish and coordinate planned visits at the customer location and at Exponential-e, ensuring internal KPI’s and metrics are achieved
• Inform clients of new services, partnerships, and/or products as they are announced or released

Knowledge and experience required:

• Proven track record in identifying, qualifying and closing new business in line with targets
• Ability to demonstrate strong, professional communication skills including excellent written and verbal. Share information openly and clearly across departments
• Solid understanding of telco industry, networks and solutions and competitor landscape
• Able to work under pressure making timely and informed decisions to tight timescales, whilst maintaining attention to detail
• Set and maintain high standards for self and virtual team, aiming to go above and beyond
• High levels of integrity with a customer centric approach, creating lasting customer value and really putting the customer first
• Well organised, self-motivated generating enthusiasm and pace
• Good working knowledge of Microsoft Excel and Word is essential

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

• Sales role focused on driving new business growth in UCC solutions.
• Secure new name business within SME/Mid-Market across UCC.
• Act as an advocate of Exponential-e in all customer interactions and within the external market place.

Key responsibilities for this job:

• Positive, energetic individual with a passion for working in the Unified Communications arena.
• Excellent communication & presentation skills and the ability to connect & engage with customer contacts to a senior level.
• Excellent track record of selling voice/UCC solutions with minimum two years’ experience.
• Knowledge of VoIP, PBXs, Unified Communications and Collaboration services.
• Knowledge of WAN, LAN and Internet solutions.

Knowledge and experience required:

• Develop new logo business across UCC opportunities (SIP Trunking, Voice minutes, Hosted PBX, Unified Communications, Video Conferencing, Collaboration services…)
• To manage opportunities within Salesforce and proactively offer support to sales individuals.
• Generate and grow pipeline across the UCC portfolio and provide regular reports to ensure that targets are achieved and corrective measures are taken when required.
• Build and maintain a UCC opportunity matrix for new accounts and drive specific campaigns to target them.
• Provide market input to the UCC unit in relation to the existing portfolio and feedback requirements on future product developments.

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

Type of role: full time permanent

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days plus Public Holidays

Overall purpose of the job:

• To manage renewals across the business and ensure that the overall risk against churn and erosion is reduce/maintained within acceptable levels
• To fully account manage clients through the lifecycle of their services by developing relationships to up/cross-sell Exponential-e products and services
• To assist and support the account managers in servicing their existing client accounts by being the internal contact for accounts across the teams and serving client requests
• To support marketing and product campaigns to achieve the greatest ROI
• To support the sales operations function in delivering operational excellence
• Increasing customer experience, satisfaction, loyalty and spend with Exponential-e through the timely and efficient management of customers.

Key responsibilities for this job:

Renewals

• To manage all renewals across the business by understanding what services are out of contract and due for renewal in the next 3, 6, 9 and 12 months
• To ensure renewals targets are achieved on a monthly, quarterly and annual basis and that existing revenues are maintained or improved
• To provide ongoing reporting on customers out of contract to in contract in line with targets
• To understand by client, value and proposition the best method of securing a client for renewal within erosion levels
• To understand the current portfolio of Exponential-e product and services to explore key up/cross sell opportunities
• To plan renewal strategies and liaise with Product to produce a renewal product matrix offering to renew customers
• To plan renewal strategies and liaise with Marketing to produce campaigns to increase market share, raising awareness of the Exponential-e brand and technology

Account Management

• To fully account manage a sub-section of clients through the lifecycle of their services by developing relationships to up/cross-sell Exponential-e product and services in line with the contact strategy
• Inform clients of new services, partnerships, and/or products as they are announced or released
• Maintaining and developing client relationships with multiple touch points with each customer
• To identify new business opportunities for the account managers, enabling more services to be sold to the existing customers
• Working with clients’ management teams to understand particular business strategies
• Identifying opportunities within each client’s business portfolio as it relates to utilising additional Exponential-e services or product offerings
• Being the client’s advocate to ensure that all issues and change requests are addressed by Exponential-e and completed by the due date
• Assisting accounts to insure that a client’s account is never overdue on monies owed
• Tracking and escalation of client issues alongside the client relationship team
• Provide support to additional departments when required, as required

Events and Lead Generation

• Working with Marketing to understand the marketing calendar and the programme of activity to drive successful marketing campaigns and to support accordingly
• Drive prospects and clients to marketing events through different channels for attendance saturation
• Follow up prospects and clients from marketing events either attended or not to understand possible opportunities or further relationship building activities
• Identify key customers to target in accordance with the marketing campaign and build a sales experience to heighten the client to engage with Exponential-e
• Identify and engage with customers that fit the Exponential-e contact strategy within the criteria of the different sales teams
• Utilising a database tool to identify new contacts to improve traction with existing customers and new prospects to grow Exponential-e revenues

Sales Operations

• To ensure that the CRM is up to date for all accounts, customer contacts, prospects, deals and opportunities
• To understand the sale operation function and be adequately cross-trained to undertake certain tasks and duties
• Collaborate with sales support and the sales teams to improve the sales and operational processes

Knowledge and experience required:

• Good working knowledge of Microsoft Office - Excel, Word, Visio, OneNote and PowerPoint
• Good working knowledge of the CRM
• Highly adaptable and proactive
• Able to multi-task and work well under pressure
• Excellent organisation and planning skills
• Excellent written and verbal communication skills (including telephone manner)
• Attention to detail and ability to prioritise efficiently
• A passion for service excellence
• Knowledge of some of the following communication product suites:
• Cloud & IT services
  • VOIP
  • Data (MPLS, VPLS)

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

We are currently recruiting for experienced 3rd Line Managed Services Specialist who has experience working with Windows, Virtualisation and Citrix products in a helpdesk or managed services environment. The successful candidate will be responsible for providing 3rd Line helpdesk and remote support to Exponential-e customers and act as the customer’s primary point of contact for all technical issues through to resolution and assist the cloud services and professional services teams with roll outs and project work. Exponential-e have a strong belief in promoting from within, enabling us to offer real career progression across all areas of the Service Desk and wider Engineering team.

Key responsibilities for this job:

• Respond to support calls as assigned within Service Level Agreements; ensuring calls are quickly and accurately logged, closed and analysed to prevent future occurrences, and that call resolution priorities are met
• To support the MS Engineering team (2nd line) to resolve issues that come into the service desk acting as a point of escalation for more challenging issues
• To review and approve all changes raised within the service desk
• Escalate problem calls within the Service Desk team to meet Service Level Agreements and ensure maximum level of customer satisfaction
• Troubleshooting customer technical faults and working with external vendors and service providers to achieve fault resolution
• Work as a team to deliver timely resolution to customer requests received from telephone, email, and automated monitoring
• Maintain an understanding of the internal escalation process to reduce escalation and SLA breaches
• Maintain professional working relationships with customers, suppliers and work colleagues
• To provide consultative assistance to Service Desk Manager
• Identify and highlight areas for process clarification and improvement and assist with the required process review work
• Ensure all knowledge base documents are updated, stored consistently in a single system
• Work proactively to ensure that all knowledge information is maintained and updated on an on-going basis
• Participate in training and developing internal teams
• Cover out of hours on a team rota for 1 week in ‘x’, where ‘x’ is the number of MS Specialists

Knowledge and experience required:

• Experience in Technical Support (Infrastructure 3rd Line Support ) in an ITIL based environment
• Previous experience in a busy customer facing/MSP helpdesk role
• Ability to provide a customer focused service to committed Service levels
• Ability to work under own initiative, manage own time, and work to deadlines
• Strong interpersonal and communication skills, particularly customer facing techniques and listening abilities
• Proven ability to identify and resolve challenging technical problems
• Sound judgement with demonstrable understanding of when and how to escalate issues
• Ability to work with minimal supervision and manage a heavy workload
• Ability to train and mentor junior team members of the service desk

Technical Skills:

• Strong knowledge in the following technical areas:
• Cloud services development and architecture.
• Solid Understanding of Virtualization – VMware vSphere, vCenter, VMware vCloud Director, vShield, VMware Horizon, Hyper-V, XenServer.
• Microsoft Suite – Windows services, Active Directory, RDS, VDI, IIS, Exchange, ADFS, Office 365, SQL Server, SharePoint, System Center Suites, clustering.
• Citrix - Stay up to date with the latest Citrix technologies including XenApp, XenDesktop and Netscaler. Lead projects relating to Citrix desktop virtualisation. Mentor others relating to Citrix technology.
• Experience of designing and deploying and supporting Citrix deployment technologies (PVS/MCS)
• Server Migration – Physical to virtual, virtual to virtual & application failover.
• Backup – solid understanding with regards to backup technology
• Experience with SAN technologies
• Experience in leading, delivering or supporting projects / transformation projects.
• Be able to work with and manage delivery partners in diverse project teams.
• Beneficial
• Experience in working in an MSP
• A solid understanding of layer 2 & 3 networking concepts would be beneficial.

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

As a Sales Support administrator, you will be an integral part of a successful sales team. You will support the ongoing growth of Exclusive Networks business within Exponential-E’s sales team by providing expertise of Exclusive’s vendors to Expo-E as well as supporting the procurement team in registering opportunities with vendors and getting the best quotes from Exclusive Networks.

Key responsibilities for this job:

• The candidate must be able to understand a diverse range of vendor products ensuring that knowledge of features and pricing is up to date. The candidate will hold strong internal relationships and use this resource to further enhance Exponential-E’s experience of Exclusive networks, other primary goals are to increase products brought through Exclusive Networks.
• To aid the procurement team when issuing Quotations and processing Purchase orders as well as completing administrative tasks as and when necessary. (i.e. Loans, Deal Registration, deliveries/logistics).
• Maintaining and exceeding SLA’s for requests and being responsive.

Knowledge and experience required:

• Responsive and efficient
• Strong communication skills, with good telephone manner
• Commercially aware
• Attention to detail
• Good administrative skills
• Ability to learn quickly
• Knowledge of Microsoft Office (Excel & Word)
• Ability to problem solve, identifying a client’s needs and respond accordingly

Desirable knowledge and experience:

• Knowledge of IT Industry – knowledge of our vendors would be excellent

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

The Billing Specialist's role is to support the Billing Manager in the day to day running of the Billing Team. The position will offer considerable opportunity for the right person to gain experience within a rapidly developing area of the Business.

Key responsibilities for this job:

• Work closely with all Finance teams
• Maintaining an accurate customer accounts Ledger.
• Processing of Sales Orders and validation checks for Internal Systems.
• Raising sales invoices and credit notes.
• Deal efficiently with any Customer queries regarding their accounts.
• All queries should be logged, tracked and escalated, if necessary, until the issue has been successfully resolved.
• Working closely with internal/external customers to ensure the accurate recording of data within company databases.
• Achievement of Business Critical KPI’s and Monthly targets.
• Any other duties considered appropriate for the role.

Knowledge and experience required:

• Experience in a similar role would be an advantage
• Must have excellent attention to detail
• Negotiation skills
• Must be PC literate and able to use standard software packages particularly Excel
• Strong customer services focus
• Responsible and willing to take ownership of work
• Experience working for an ISP or communications provider would be preferable but not essential
• Sharing responsibilities and strong team working capability
• Good communication skills are essential and must be able to work on own initiative.
• Must be able to adapt to the use of non-standard systems, standalone databases and bespoke packages
• Job will particularly suit applicants with an analytical acumen.

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

Type of role: Fixed Term

Location: London

Hours: Monday-Friday 09:00-17:30 Shorter hours will be considered.

Holidays: 25 days

Overall purpose of the job:

The Legal Intern will provide largely administrative support to the Legal Counsel and the Head of Legal, primarily in the areas of contracts and litigation. There will be opportunities to get involved in basic legal work and to sit in with the Legal Counsel/Head of Legal during complex contract negotiations.

This role would be particularly suitable for those undertaking their LPC or just completed their LPC who are seeking work experience in a legal department.

The intention is to give the successful candidate a clear and valuable insight into the role of in-house counsel within the tech sector.

Key responsibilities for this job:

• Raising and issuing standard template agreements – sales agreements, novation agreements, non-disclosure agreements etc.
• Reviewing non-disclosure agreements
• Proofreading larger agreements
• Preparing documents for signature, arranging signature and then processing (scanning, filing, logging) signed documentation
• Locating and collating documentation and assisting generally with litigation
• Conducting legal research
• Other reasonable administrative tasks

Knowledge and experience required:

• A law degree obtained from a reputable University
• LPC graduate preferably with Commendation
• Able to pick up new systems and processes quickly
• Highly-organised
• Excellent attention to detail
• IT literacy including a working knowledge of MS Office suite
• Excellent written English
• Keen, enthusiastic and willing to take on challenges

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."