Vacancies

Shape your future with Exponential-e

Our passion for technology is only matched by our passion for our people. Working at Exponential-e means coming into a dynamic environment where motivated employees have the opportunity to become experts in their field, thought leaders and game changers of the future. In all areas of our business we strive to build teams who; continually seek meaningful results through innovation, are customer-focused team players and who thrive on working in a fast-paced and friendly environment.

  • UCC Sales Specialist

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    • To develop, support and execute the new business acquisition strategy of Exponential-e UCC Sales ensuring achievement of all assigned margin, revenue and contract value targets
    • Sales role focused on driving new business growth in UCC solutions. It’s an overlay position enhancing the sales teams with a higher level of knowledge & expertise
    • Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators
    • Act as an UCC evangelist within the sales floor

    Key responsibilities for this job:

    • Achieve and exceed margin, contract value, and revenue targets
    • Deliver against key performance indicators and objectives
    • Develop and execute short, medium and long term business plans to exceed targets
    • Provide support to the Sales teams (direct and channel) on UCC opportunities (SIP Trunking, Voice minutes, Hosted PBX, Unified Communications, Video Conferencing, Collaboration services..)
    • Build and maintain a solid and robustly qualified pipeline of sales opportunities within target markets growing to a level of 3x target coverage (net new and overlay)
    • Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
    • Religiously maintain opportunity pipeline and deal positions on CRM (Salesforce)
    • Develop strategy with the Heads of, produce win-plans and support on executing on major deals
    • Define target list (existing/cross sell/up sell & new logos) and support engagement of suspects based on clearly defined criteria
    • Build and maintain a UCC opportunity matrix for existing accounts and drive specific campaigns to target them
    • Develop an in-depth knowledge of the factors impacting the business
    • Work with the sales team to generate strong relationships with senior executives within customers / partners / prospects
    • Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
    • Identify and develop opportunities for strategic step-change revenue growth
    • Support responses to tenders, RFI’s, RFPs, and other response formats
    • Build and provide clear support to virtual teams in pursuit of major business opportunities
    • Understand and be able to articulate deal level P&Ls
    • Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions
    • Complete monthly reports and other administrative requirements to quality standards and required timeframes

    Knowledge and experience required:

    • Previous management experience of at least 3 years
    • UCC / Voice sales experience of at least 7 years in a similar role
    • Extensive experience within the UCC / voice /PBX / collaboration services and other services
    • Experience in developing business in assigned industry verticals
    • Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas
    • Able to demonstrate strong commercial understanding and business acumen
    • Strong sales skills (prospecting, qualifying, campaign management)
    • Detailed understanding of sales process and demonstration of world class sales rigour
    • Proven track record of identifying, developing and closing major opportunities
    • Proven and consistent track record of target over-achievement
    • Excellent networking ability and natural communication style
    • Excellent communicator with strong presentation, numeracy and written skills
    • Strong problem solving abilities; able to facilitate discussions and outcomes
    • Able to travel within designated territory and able to work with the minimum of supervision
    • Microsoft Suite (Excel, Word, Email, Access, Power Point)
    • Salesforce CRM experience advantageous but not essential
    • Degree level education advantageous, but track record of success in aligned career of higher importance

    Personal Characteristics:

    • High energy, positive, and achievement driven with passion for success
    • Committed to taking personal ownership and responsibility
    • Confident and empathic individual with ability to build rapport with team, clients and internally to C level
    • Customer focused with passion for delivery of excellent service
    • Analytical thinker, with structured approach to resolving issues
    • Able to work with minimal supervision but also to contribute to team goals
    • Committed to ongoing learning and personal development
    • Flexible work ethic

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Expression of Interest

    The role you are seeking may not be available currently, please upload your CV and should a suitable vacancy arise we will be in touch!

    Careers at Exponential-e :

    Our passion for technology is only matched by our passion for our people. Working at Exponential-e means coming into a dynamic environment where motivated employees have the opportunity to become experts in their field, thought leaders and game changers of the future. In all areas of our business we strive to build teams that: continually seek meaningful results through innovation, are customer-focused and thrive on working in a fast-paced and friendly environment.

    People:

      Our people are what makes the company what it is today. This year’s employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work here at Exponential-e. We're a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Internal Account Manager

      Type of role: full time permanent

      Hours: Monday-Friday 09:00-17:30

      Holidays: 25 days plus Public Holidays

      Overall purpose of the job:  

      • To fully account manage clients through the lifecycle of their services by developing relationships to up/cross-sell Exponential-e products and services
      • To assist and support the account managers in servicing their existing client accounts by being the internal contact for accounts across the teams and serving client requests
      • To support marketing and product campaigns to achieve the greatest ROI
      • Increasing customer experience, satisfaction, loyalty and spend with Exponential-e through the timely and efficient management of customers.

      Account Management

      • To fully account manage a sub-section of clients through the lifecycle of their services by developing relationships to up/cross-sell Exponential-e product and services in line with the contact strategy
      • To identify new business opportunities for the account managers, enabling more services to be sold to the existing customers
      • Identifying opportunities within each client’s business portfolio as it relates to utilising additional Exponential-e services or product offerings   
      • Being the client’s advocate to ensure that all issues and change requests are addressed by Exponential-e and completed by the due date
      • Inform clients of new services, partnerships, and/or products as they are announced or released
      • Provide support to additional departments when required, as required

       

      Events and Lead Generation

      • Working with Marketing to understand the marketing calendar and the programme of activity to drive successful marketing campaigns and to support accordingly
      • Drive prospects and clients to marketing events through different channels for attendance saturation
      • Follow up prospects and clients from marketing events either attended or not to understand possible opportunities or further relationship building activities
      • Identify key customers to target in accordance with the marketing campaign and build a sales experience to heighten the client to engage with Exponential-e
      • Identify and engage with customers that fit the Exponential-e contact strategy within the criteria of the different sales teams
      • Utilising a database tool to identify new contacts to improve traction with existing customers and new prospects to grow Exponential-e revenues

       

       

      Renewals

      • To manage renewals for assigned clients’ accounts by understanding what services are out of contract and due for renewal in the next 3, 6, 9 and 12 months
      • To ensure renewals targets are achieved on a monthly, quarterly and annual basis and that existing revenues are maintained or improved
      • To understand by client, value and proposition the best method of securing a client for renewal within erosion levels
      • Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member

       

      Knowledge and experience required:

      • Good working knowledge of Microsoft Office - Excel, Word and PowerPoint
      • Highly adaptable and proactive
      • Able to multi-task and work well under pressure
      • Excellent written and verbal communication skills (including telephone manner)
      • Attention to detail and ability to prioritise efficiently
      • A passion for service excellence
      • Knowledge of some of the following communication product suites:
        • Cloud & IT services
        • VOIP
        • Data (MPLS, VPLS)

     

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Channel Partner Manager (resellers)

    Type of role: full time permanent

    Hours: Monday – Friday 9:00 – 17:30

    Holidays: 25 days plus Public Holdays

    Location: London/field based

     

    Overall purpose of the job:

    To develop channel accounts to increase revenues in line with set targets. The objective is underpinned by the need to provide partners with significant commercial advantage.

    Key responsibilities for this job:

    • Build lasting relationships with partners  and increase spend with Exponential-e
    • Plan sales strategies and work closely with marketing to raise awareness of Exponential-e and build a strong pipeline
    • Ensure that targets are achieved
    • Identify and engage new partners that fit with Exponential-e Channel Strategy
    • Competently and knowledgably advise partners on network solutions and services that best fulfil their customer requirements, undergoing full assessments and analysis of client needs
    • Align Exponential-e portfolio within partner services and ensure partners sales teams are aware of positioning and benefits
    • Negotiate pricing with partners to achieve sales in line with Exponential-e's pricing policies and client requirements
    • Conducting face to face channel meetings with partners and their clients
    • Managing internal resource and interfacing with internal departments
    • To achieve personal/career advancement goals in line with Exponential-e’s personal development programme

    Knowledge and experience required:

    • Consistent channel sales record within the telecoms, ISP, carrier or systems integrator space
    • Knowledge of data connectivity, WAN and Internet network technologies
    • Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
    • Must be driven, self-motivated and disciplined
    • Articulate and polished with a professional approach to sales
    • Eager to learn and develop

    Other duties the Channel Partner Manager will be required to undertake as may be assigned by Sales Manager:

    • Accurate forecasting of anticipated sales is required, along with regular activity reporting
    • Participation in planning and preparing marketing campaigns along with your own targeted campaigns
    • Attending networking events
    • Activities outside of normal work hours may also be required

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now
  • Managed Services Desktop Engineer - Marlow

    Type of role: full time permanent

    Location: Marlow

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    • Provide 1st and 2nd Line helpdesk and remote desktop support to Exponential-e customers
    • Primarily responsible for managing and owning support tickets and driving customer issues through to resolution

    Key responsibilities for this job:

    • Respond to support calls as assigned within Service Level Agreements;
    • Work as a team to deliver timely resolution to customer requests from telephone and email
    • Maintain an understanding of the internal escalation process
    • Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organisations.
    • To be a highly motivated team player with the skills and ability to manage changing priorities.
    • Setup/Configure/Maintain/Administer desktop computers and peripherals and test network connections;
    • Physical Workstation and peripheral relocations;
    • Performs general preventative maintenance tasks on computers, laptops, printers;
    • Access Management and Maintenance through Active Directory and Office365 (Account Provision, Account Revocation, Password resets);
    • Escalate issues and involve Service Desk wherever required in order to resolve an issue as quickly as possible;

    Knowledge and experience required:

    • Experience in managing/troubleshooting Windows and MAC Desktops
    • Experience in Microsoft Exchange, Active Directory, Windows Server & Desktop, SQL Server technologies
    • Experience in managing/troubleshooting VMWare and/or Virtualisation technologies
    • Experience in using ITIL based ticketing system (ITIL foundation preferred)
    • Knowledge of Networking (DNS, DHCP, PING, TRACERT, NETSTAT, NBTSTAT, TELNET, FTP, FTPS, SFTP)
    • Desired skills in Microsoft System Centre, SharePoint and Lync an advantage
    • Applicants will ideally be either MCP, MCSA, MCSE or VCP certified

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Channel Partner Manager

    Type of role: full time permanent

    Hours: Monday – Friday 9:00 – 17:30

    Holidays: 25 days plus Public Holidays

    Overall purpose of the job:

    To develop channel accounts to increase revenues in line with set targets. The objective is underpinned by the need to provide partners with significant commercial advantage.

    Key responsibilities for this job:

    • Build lasting relationships with partners and increase spend with Exponential-e
    • Plan sales strategies and work closely with marketing to raise awareness of Exponential-e and build a strong pipeline
    • Ensure that targets are achieved
    • Competently and knowledgably advise partners on network solutions and services that best fulfil their customer requirements, undergoing full assessments and analysis of client needs
    • Align Exponential-e portfolio within partner services and ensure partners sales teams are aware of positioning and benefits
    • Negotiate pricing with partners to achieve sales in line with Exponential-e's pricing policies and client requirements
    • Conducting face to face channel meetings with partners and their clients
    • Managing internal resource and interfacing with internal departments
    • To achieve personal/career advancement goals in line with Exponential-e’s personal development programme

    Other duties the Channel Partner Manager will be required to undertake as may be assigned by Sales Manager:

    • Accurate forecasting of anticipated sales is required, along with regular activity reporting
    • Participation in planning and preparing marketing campaigns along with your own targeted campaigns
    • Attending networking events
    • Activities outside of normal work hours may also be required

    Knowledge and experience required:

    • Consistent channel sales record within the telecoms, ISP, carrier or systems integrator space
    • Knowledge of data connectivity, WAN and Internet network technologies
    • Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
    • Must be driven, self-motivated and disciplined
    • Articulate and polished with a professional approach to sales
    • Eager to learn and develop

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now
  • Channel Partner Manager (Referral Partners)

    Type of role: full time permanent

    Hours: Monday – Friday 9:00 – 17:30

    Holidays: 25 days plus Public Holidays

    Location: London

    Overall purpose of the job:

    To develop channel accounts to increase revenues in line with set targets. The objective is underpinned by the need to provide partners with significant commercial advantage.

    Key responsibilities for this job:

    • Build lasting relationships with partners and increase spend with Exponential-e
    • Plan sales strategies and work closely with marketing to raise awareness of Exponential-e and build a strong pipeline
    • Ensure that targets are achieved
    • Competently and knowledgably advise partners on network solutions and services that best fulfil their customer requirements, undergoing full assessments and analysis of client needs
    • Align Exponential-e portfolio within partner services and ensure partners sales teams are aware of positioning and benefits
    • Negotiate pricing with partners to achieve sales in line with Exponential-e's pricing policies and client requirements
    • Conducting face to face channel meetings with partners and their clients
    • Managing internal resource and interfacing with internal departments
    • To achieve personal/career advancement goals in line with Exponential-e’s personal development programme

    Other duties the Channel Partner Manager will be required to undertake as may be assigned by Sales Manager:

    • Accurate forecasting of anticipated sales is required, along with regular activity reporting
    • Participation in planning and preparing marketing campaigns along with your own targeted campaigns
    • Attending networking events
    • Activities outside of normal work hours may also be required

    Knowledge and experience required:

    • Consistent channel sales record within the telecoms, ISP, carrier or systems integrator space
    • Knowledge of data connectivity, WAN and Internet network technologies
    • Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
    • Must be driven, self-motivated and disciplined
    • Articulate and polished with a professional approach to sales
    • Eager to learn and develop

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now
  • Product Associate

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days plus Public Holidays

    Overall purpose of the job:

    Provide support to Product Management in planning, launching and in-life management of a Exponential-e's portfolio.

    What we are looking for:

    • Someone with a passion for new technologies and Product Management. 
    • Preferably demonstrated experience working within product management teams. 
    • Ability to grasp and translate technical capabilities into benefits. 
    • Good skills with Excel, Word and Powerpoint. 
    • Strong analytical and advanced Excel skills would be highly advantageous. 
    • Good attention to detail.
    • Team player with excellent verbal and written communication skills.
    • Positive and professional attitude.
    • Flexible approach to work with the ability to work effectively under pressure

    Key responsibilities for this job:

    • Work alongside the Product Management team in supporting feasibility analysis, launch and on-going management of the Products portfolio.
    • Participate in development of product sales tools, product literature, documentation and processes and ensuring they are kept up to date.
    • Support on product metrics analysis

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers

     

     

     

     

     

     

     

  • Direct Sales Consultant

    Type of role: full time permanent

    Location: London

    Hours: Monday – Friday 9:00 – 17:30

    Holidays: 25 days plus public Holidays

    Overall purpose of the job:

    Secure new name business within the SME market across all aspect of the company portfolio including Cloud, Voice and Data.

    To act as an advocate of Exponential-e in all customer interactions and within the external market place

    Key responsibilities for this job:

    • To ensure sales targets are achieved or a Monthly, Quarterly and Annual basis
    • To plan Sales strategies and liaise with Marketing to produce campaigns to increase market share, raising awareness of the Exponential-e brand and technology
    • To support Exponential-e's continued growth within the SME marketplace and ensure enhanced profile within the MLE marketplace
    • To competently and knowledgably advise clients on ICT solutions and managed services that best fulfil their requirements, undergoing full assessments and analysis of client needs
    • To negotiate pricing with clients to achieve sales in line with Exponential-e's pricing policies and client requirements
    • Accurate forecasting of anticipated sales is required, along with regular activity reporting
    • To ensure that the CRM is up to date for all accounts, customer contacts, prospects, deals and opportunities
    • Assist with the mentoring of junior staff members
    • Attending networking events which at times may include activities outside of normal work hours
    • To take responsibility for and achieve personal and career advancement goals in line with Exponential-e’s personal development programme
    • Establish and coordinate planned visits at the customer location and at Exponential-e.
    • Company presentations to C-level executives.
    • To establish, develop and bring on new accounts to manage. Identify up-sell opportunities within the existing accounts.

    Knowledge and experience required:

    • Consistent new business sales record within the the cloud, telecoms, ISP, systems integrator or carrier space
    • Knowledge of cloud, data, voice, connectivity and Internet network technologies
    • Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
    • An ambitious, industrious and aspirational mind-set
    • Experienced selling into the SME/MLE market
    • Must be driven, self-motivated and disciplined
    • Good presentation skills
    • Committed, engaged, and responsible when dealing with customers
    • Eager to learn and develop

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now
  • Channel Account Executive

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    Channel Account Executive: supporting channel sales account team to deliver against revenue targets. This is a development role with the opportunity to move into a full account management position within 6-12 months.

    Key responsibilities for this job:

    • Act as office based contact for key named accounts/Annual Leave cover
    • Act responsively and in a timely manner to customer queries and requests
    • Build strong relationships with key stakeholders both internally and externally on named accounts
    • Work with the account manager on contact strategy and business development planning
    • Attend regular product training courses to maintain high level of product knowledge with an understanding of the unique selling points for each product
    • Attend quarterly review meetings with key partners and educate partners on Exponential-e product and services portfolio
    • Help team achieve revenue acquisition targets to earn commissionable element
    • Help with in flight order/changes amends/upgrades and churn
    • Work with the account team on BIDS/pricing upon request

    Knowledge and experience required:

    • Demonstrate relevant and successful experience and success working in a business to business sales environment
    • Ability to work under pressure
    • A good level of understanding of sales techniques, sales cycles and forecast pipeline management
    • Good interpersonal and communications skills

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Partner Enablement Manager

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    Working with channel sales team to develop strategic partner accounts and increase revenues in line with set targets and business objectives, while continually looking to expand the Exponential-e portfolio in the top partner accounts and increase revenue. You will also execute a sales enablement strategy with the top partners to ensure we are higher, wider and deeper within the partners.

    Key responsibilities for this job:

    • Detailed on-boarding of the larger Channel Partners
    • Provide ongoing training to the top partners on Exponential-e as a company and also products combined with systems understanding
    • Develop a strong knowledge of the Exponential-E solutions portfolio and be able to articulate this to channel partners
    • To build a strong rapport and lasting relationships with existing channel partners in order to grow the account and increase Exponential-e revenues, working in collaboration with Account Directors
    • Contribute to the achievement of the Channel sales target within set accounts
    • Create and develop relationships at all levels and all departments throughout Partner sites.
    • Routine review of each Partner’s utilization of service with Partner’s mid and senior management.
    • Providing recommendations on product placement and utilization levels.
    • Training and Accreditation
    • Drive the success and implementation of the Partner enablement program for both new and existing partners. This includes executing and refining content, scoping and implementing enablement programs that accelerate launches, claims and customer value while working in close partnership with internal teams.
    • Plan, develop, and design training materials to create optimized learning experiences.
    • Define appropriate training cadence, and deliver high-quality online and/or onsite training to meet the needs of the business.
    • Content and Delivery
    • Lead with a data driven approach to identify gaps and provide recommendations to partners to drive additional revenue.
    • Coordinate with Partner Managers to build and drive content for partner enablement in the Partner Ecosystem.
    • Review, create, and update partner facing demand generation and event collateral .
    • Act as a consultant to partners to determine their enablement needs
    • Management of partner enablement plans across multiple partner types, size and product portfolio
    • Proactive outreach to regional partners to develop enablement plans
    • Work with partner managers and their management team to determine specific partner plans that are aligned with partner business plans and goals
    • Work closely with Partner management to create plans to enable the partner with consistent, effective and engaging conversation
    • Create, deliver, and support the partner onboarding programme for the sales organization.
    • Identify areas where additional learning and reinforcement are required.
    • Constantly seek to evolve and refine the enablement and training solutions strategy

    Knowledge and experience required:

    • Channel/Partner Development experience from within the telecoms or IT industry
    • Excellent communication skills and telephone manner
    • Articulate and polished with a professional approach to sales
    • Highly adaptable and proactive
    • Able to multi task and work well under pressure
    • Self-motivated and disciplined
    • Eager to learn and develop

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Senior Account Director - Public Sector

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    To support and execute the new business acquisition strategy of Exponential-e Group Sales ensuring achievement of all assigned margin, revenue and contract value targets.

    Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators

    Primary Product Focus Areas:

    • WAN Portfolio: VPLS, Data Connectivity and Wireless
    • LAN Portfolio
    • Unified Communications portfolio
    • Voice portfolio: Hosted and traditional voice offerings
    • Hosting & Cloud 
    • Managed IT Services and Equipment Sales

    Key responsibilities for this job:

    • Develop and execute short, medium and long term business plans to exceed targets
    • Achieve and exceed margin, contract value, and revenue targets
    • Deliver against key performance indicators and objectives
    • Prospect, qualify, negotiate and close key new business deals
    • Build and maintain a solid and robustly qualified pipeline of sales opportunities within assigned industry verticals growing to a level of 4x target coverage.
    • Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
    • Religiously maintain opportunity pipeline and deal positions on CRM (Salesforce)
    • Develop strategy, produce win-plans and execute on major deals
    • Define target list and engage suspects based on clearly defined criteria
    • Carry out and record target prospect meetings in line with agreed KPIs
    • Develop an in-depth knowledge of the factors impacting the technology market, adoption and trends for assigned verticals
    • Generate strong relationships with senior executives within customer and prospect base
    • Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
    • Identify and develop opportunities for strategic step-change revenue growth
    • Produce quotations and lead Exponential-e responses to tenders, RFI’s, RFPs, and other response formats
    • Build and provide clear leadership to virtual teams in pursuit of major business opportunities
    • Collect and understand target client requirements, building commercial propositions based on Capex , Opex and other commercial needs to gain competitive advantage
    • Understand and be able to articulate deal level P&Ls
    • Attend, present and host at industry events
    • Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions particularly: WAN (VPLS, Point to Point), Hosting and Cloud, Managed IT services; Hosted Voice and Unified Comms.
    • Build and leverage an understanding of competition and their propositions to Exponential-e advantage
    • Formulate and complete client presentations to an exceptional standard
    • Complete monthly reports and other administrative requirements to quality standards and required timeframes.
    • Other tasks as required and commensurate with role

    Knowledge and experience required:

    • Extensive experience within the Connectivity, Cloud, Hosting, UC, and Vendor environment
    • Experience in developing business in assigned industry verticals
    • Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas
    • Able to demonstrate strong commercial understanding and business acumen
    • Strong sales skills (prospecting, qualifying, campaign management)
    • Detailed understanding of sales process and demonstration of world class sales rigour
    • Proven track record of identifying, developing and closing major opportunities
    • Proven and consistent track record of target over-achievements
    • Excellent networking ability and natural communication style
    • Excellent communicator with strong presentation, numeracy and written skills
    • Strong problem solving abilities; able to facilitate discussions and outcomes
    • Able to travel within designated territory and able to work with the minimum of supervision
    • Microsoft XP (Excel, Word, Email, Access, Power Point)
    • Salesforce CRM experience advantageous but not essential
    • Degree level education advantageous, but track record of success in aligned career more important

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now Vacancies | Careers
  • Cloud Sales Specialist

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    • To develop, support and execute the new business acquisition strategy of Exponential-e Cloud Sales ensuring achievement of all assigned margin, revenue and contract value targets
    • Sales role focused on driving new business growth in Cloud solutions. It’s an overlay position enhancing the sales teams with a higher level of knowledge & expertise
    • Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators
    • Act as an Cloud evangelist within the sales floor

    Key responsibilities for this job:

    • Achieve and exceed margin, contract value, and revenue targets
    • Deliver against key performance indicators and objectives
    • Develop and execute short, medium and long term business plans to exceed targets
    • Provide support to the Sales teams (direct and channel) on Cloud opportunities (Cloud Computing, Cloud Transformations, Public/Private/Hybrid Cloud builds, IaaS, Server Replication, Online Backup, Cloud Storage, Managed IT Services, Professional Services).
    • Build and maintain a solid and robustly qualified pipeline of sales opportunities within target markets growing to a level of 3x target coverage (net new and overlay)
    • Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
    • Religiously maintain opportunity pipeline and deal positions on CRM (Salesforce)
    • Develop strategy with the Heads of, produce win-plans and support on executing on major deals
    • Define target list (existing/cross sell/up sell & new logos) and support engagement of suspects based on clearly defined criteria
    • Build and maintain a Cloud opportunity matrix for existing accounts and drive specific campaigns to target them
    • Develop an in-depth knowledge of the factors impacting the business
    • Work with the sales team to generate strong relationships with senior executives within customers / partners / prospects
    • Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
    • Identify and develop opportunities for strategic step-change revenue growth
    • Support responses to tenders, RFI’s, RFPs, and other response formats
    • Build and provide clear support to virtual teams in pursuit of major business opportunities
    • Understand and be able to articulate deal level P&Ls
    • Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions
    • Complete monthly reports and other administrative requirements to quality standards and required timeframes

    Knowledge and experience required:

    • Previous Cloud Sales experience of at least 3 years in a similar role
    • Extensive experience within the Cloud, Managed IT services
    • Experience in developing business in assigned industry verticals
    • Understanding of Cloud adoption strategies and Cloud Readiness Assessments.
    • Experience in Public Cloud Services such as Azure & Amazon 
    • Knowledge of Hybrid Cloud Principles and Architectures
    • Sound understanding of Backup, Disaster Recovery & Virtualisation
    • Strong understanding of technology application in the Hosting, Managed Services and Cloud arenas
    • Able to demonstrate strong commercial understanding and business acumen
    • Strong sales skills (prospecting, qualifying, campaign management)
    • Detailed understanding of sales process and demonstration of world class sales rigour
    • Proven track record of identifying, developing and closing major opportunities
    • Proven and consistent track record of target over-achievement
    • Excellent networking ability and natural communication style
    • Excellent communicator with strong presentation, numeracy and written skills
    • Strong problem solving abilities; able to facilitate discussions and outcomes
    • Able to travel within designated territory and able to work with the minimum of supervision
    • Microsoft Suite (Excel, Word, Email, Access, Power Point)
    • Salesforce CRM experience advantageous but not essential
    • Degree level education advantageous, but track record of success in aligned career of higher importance

    Desirable knowledge and experience:

    • High energy, positive, and achievement driven with passion for success
    • Committed to taking personal ownership and responsibility
    • Confident and empathic individual with ability to build rapport with team, clients and internally to C level
    • Customer focused with passion for delivery of excellent service
    • Analytical thinker, with structured approach to resolving issues
    • Able to work with minimal supervision but also to contribute to team goals
    • Committed to ongoing learning and personal development
    • Flexible work ethic

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Solutions Consultant

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    Exponential-e is in the market for a Solutions Consultant who can support the Sales Account Managers on the network solution designs. The candidate would be expected to have a sound knowledge Telecoms/Solution designs and be able to provide: 

    • Provide “pre-sales” Solutions support internally and externally to account managers working on network, voice or cloud projects
    • Work as a team player to assist in the smooth running of the Solutions department
    • Closely interact with the engineering department during the design stage of new solutions

    Key responsibilities for this job:

    • To engage with Sales Account Managers from the early stage of the opportunity cycle
    • Technically qualify new opportunities in conjunction with the commercial qualification
    • To attend customer meetings with Sales Account Managers
    • To participate in customer conference calls when required
    • The ability to design and develop innovative and competitive solutions, working individually or leading a wider virtual team for the qualified opportunity
    • Support the Sales Account Manager with the commercials of the opportunity
    • Work very closely with the Exponential-e Bid Team and Account Managers to respond to tenders (RFI/RFP)
    • To act as a central point of contact and provide technical support within existing accounts
    • Create a close working relationship with the engineering department in order to validate proposed designs and solutions
    • Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member

    Knowledge and experience required:

    • A Bachelor’s Degree or equivalent experience
    • IT / Telecoms experience
    • Ability to talk confidently about technical solutions
    •  Proven technical design skills and the ability to create design documentationExcellent presentation skills – the ability to articulate technical concepts to a non-technical audience
    • Good commercial acumen Proven technical design skills and the ability to create design documentation
    • Knowledge of VPLS, MPLS, IP Networking, Routing Protocols, BGP, VRRP, IGRP
    • A minimum of one additional discipline listed below:
      • Experience in designing secure Internet solutions (UTM firewalls. SIEM) desirable
      • Knowledge of LAN (wired and wireless) environments desirable
      • Familiarity with Private & Public Cloud architecture would be advantageous
      • Previous hands on technical experience is desirable

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now VacanciesCareers

  • Client Service Delivery Manager

    Type of role: full time permanent

    Location: London / On Customer Site

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    The role of the Client Service Delivery Manager (SDM) will focus on successfully establishing and maintaining operational relationships with the allocated Client to ensure end-to-end services support and enable current and future business needs. The SDM role reports into the Head of Customer Services.

    The Exponential-e SDM will be responsible for the operational and financial delivery and performance of the specified Client’s Services and will be to lynch pin in coordinating and managing communication, updates, escalations and ensuring that all associated projects and deliverables are managed seamlessly and professionally. They will ensure continual focus on service improvement; this will be delivered via a joint continual service improvement plan which Exponential-e will develop as part of the on-going service. The SDM will ensure that they provide service reports and drive the service performance review meetings. Review frequency is anticipated to be monthly moving to quarterly when both parties agree the service is stable and that it is delivered and fit for purpose. The SDM will be responsible for the management of the contract and any associated change management and change control processes. The Exponential-e SDM would be expected to be on Client premises for a significant proportion of the working week so ability to travel is fundamental as is the ability to effectively work remotely.

    Key responsibilities for this job:

    • The Exponential-e SDM will be responsible for the operational and financial performance of the Services. The core responsibilities of the SDM include:
    • Ensuring that Services are delivered in a manner that achieves the service level agreements;
    • Financial analysis and reporting;
    • Efficiency and process improvement recommendations internally and externally;
    • Managing and leading regular performance reviews with the Client’s management team;
    • Attending monthly Service reviews with the Client’s management team. The purpose of these reviews will be to:
      • Review the features and SLA of the Services against the current requirements of the Client in order to identify any changes that may be needed;
      • Review suggestions from the Client or Exponential-e concerning potential improvements to the Services;
      • Review suggestions from the Client or Exponential-e for changes or additions to the set of Standard Service Requests documented in the Service Catalogue;
    • Identifying and implementing tactical changes to improve service quality and efficiency;
    • Providing a primary point of escalation and interface for the Client’s management team for handling issues with respect to the Services;
    • Overseeing the impact of the delivery of any projects on existing or planned Services;
    • Owning any service improvement plan that may be defined by Exponential-e;
    • Managing the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded;
    • Ensuring that implementations and ongoing services are delivered on time and meet client requirements by maintaining tight control over the project schedule, risks, scope of work and budget;
    • Building and maintaining strong client relationships, and participates in client meetings regarding performance to ensure client satisfaction;
    • Ensuring that operational teams and subcontractors maintain a clear understanding of the client's needs, and provides day-to-day client advice and support;
    • Promoting the organization's capabilities to clients, identifies sales opportunities to be forwarded to the account managers, and works to achieve contract extension or to win additional business within the account;
    • Developing strategic relationships with the client, building trust and profile within the Client’s team;
    • Service review management, planning, preparation, reporting, CSAT management, risk management, major escalation and resolution ownership and reporting;
    • Ability to cover and control major escalations and business challenges;
    • Liaising with the suppliers involved in the delivery of service components that contribute to the services that they own;
    • Working with Project Managers, Business Change Managers and Provisioning Managers to shape change management and/or communications activities in relation to services;
    • Playing an instrumental role in shaping the Service Delivery Management strategy.

    Key Priorities:

    • Internal Customer management:Working across the business to ensure that Client service requirements are understood and act as an advocate and escalation point for the Client. The SDM will help identify improvements to the Clients services in response to changing business needs. The SDM will regularly report back to business stakeholders on the status of service delivery as well as gauge overall satisfaction with levels of service from Exponential-e, following up with the various teams to ensure service improvements are being driven where necessary.
    • Client Relationship Management:The SDM is responsible for overseeing all aspects of Client Relationship management - capturing any input, feedback, questions or concerns from the business in relation to the delivery of services and owning resolution. The SDM also communicates key messages about services to Business Relationship Managers to ensure that these are delivered to the business in a consistent and coordinated manner.
    • Service Management and Operational Teams The SDM will need to engage the Account Management and Operational teams to understand, from an end-to-end service perspective, any changes and issues on technical components that may have an impact on the overall service. The SDM owns and is accountable for facilitating the teams working together to execute operational and strategic plans for service improvement.
    • Commercial Management: Identifying upsell and retention opportunities and managing them through to completion with Sales teams. Managing all associated change management and change control processes within a multi-faceted, highly complex contract framework.

    Desirable knowledge and experience:

    • Degree level or qualified by experience;
    • ITIL qualification essential;
    • A strong "can do" attitude;
    • A strong "customer-centric" ethic that puts the customer first;
    • A team player with an ability to positively motivate self and others;
    • Ability to work under pressure and manage a number of tasks simultaneously;
    • Ability to work in virtual teams, often remote from other members;
    • A logical thinker with strong analytical skills;
    • Able to demonstrate a methodical approach to design, delivery and problem solving;
    • Professional presentation with an ability to communicate effectively at all levels of the business, and with both technical and non-technical people;
    • Able to create a strong impression and instill confidence within the business as well as with the allocated Client;
    • Seen as a role model by others within Exponential-e;
    • Demonstrable experience of working with IT service delivery teams and customers of IT buyers and decision makers;
    • Experience of managing end user, their requirements and expectations in relation to services;
    • Strong understanding of IT service, service levels and service level management processes;
    • Excellent communication and negotiation skills;
    • Relationship management skills with different levels of stakeholders;
    • Computer literate, in particular a working knowledge of Windows, Word, Excel and PowerPoint;
    • Has a deep understanding of the IT industry - technical enough to have credibility but able to express services in a non-technical way;
    • Ability to understand the "big picture" from a commercial perspective;
    • A good organiser;
    • Ability to influence and drive prioritisation;
    • Ability to assimilate a large amount of data.
    • Proactive and creative approach to problem solving - ability to 'think outside the box';
    • Must be numerate and well organised;
    • A diligent and conscientious approach to carrying out work is essential;
    • Strong written and oral communication skills, with an ability to draft own correspondence;
    • Strong presentation skills;
    • A natural collaborator and strong communicator.

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Provisioning Coordinator

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays:25 days plus Public Holidays

    Overall purpose of the job:

    Follow processes to ensure the smooth provisioning of Exponential-e products and services

    Key responsibilities for this job:

    • Provisioning of sales orders through to handover to the technical team
    • Communicating precise and accurate information to customers regarding sales orders
    • Maintaining the relationship with customers and suppliers by communicating precise and accurate information regarding sales orders
    • Informing customers of the details of their set-up and keep them continually updated on the progress and possible setbacks whilst maintaining professionalism and high standards of client care
    • Arranging access appointments and requests for third party engineers
    • Implementing fibre and copper circuits through direct customer contact and communication with suppliers
    • Updating internal databases as required
    • Liaising with different areas in the business
    • General day-to-day provisioning duties
    • Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member

    Knowledge and experience required:

    • Significant customer service experience
    • Candidates should be numerate, literate, have good IT skills along with an organised and methodical approach to work
    • Responsible and willing to take ownership of projects
    • Well organised and self motivated team player
    • Effective communication skills and an excellent telephone manner
    • A strong attention to detail and a task finisher
    • Experience working for an ISP or telecommunications provider would be preferable but not essential
    • Mission Statement

      "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

      Apply Now | Vacancies | Careers
  • Project Manager - Network & UC Services

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    The primary responsibilities will be to take ownership of external Customer Projects and to deliver those projects within a controlled environment. To be carried out in a manner that meets mutual customer and Exponential-e pre-defined objectives using recognised processes and methodologies.

    Key responsibilities for this job:

    • Keeping all Stakeholders up to date with all developments on the Projects using various recognised Project Documents.
    • Coordinating all Project Teams to realise set deadlines and milestones.
    • Ensuring the Project is at all times on track to fall within agreed tolerances. Notification to the Project Board of any forecasted delivery outside of these parameters and corrective measures to be applied.
    • Coordinating and chairing all Project Meetings.
    • Attending Project Bid and scoping meetings.
    • Presenting Exponential-e Project Management Approach to customers, providers and colleagues.
    • Coordinating any required customer training.
    • Completing Proposals, at times within short notice.
    • Responsibility for the internal system being correctly captured and labelled.
    • Updating internal generic Project Documents.
    • Managing escalations with all necessary parties and conveying progress to the customer as necessary.

    Knowledge and experience required:

    • Project Management experience.
    • Experience working within a service provider environment delivering Networking/WAN based solutions to customers.
    • Excellent customer service skills.
    • A methodical and structured approach with the ability to manage and prioritise multiple tasks at any one time.
    • Responsible and willing to take ownership of essential tasks.
    • Well organised and self-motivated team player.
    • Strong leadership abilities.
    • Effective communication skills.
    • Ability to work within a pressurised and results driven environment.
    • Ability to “think outside of the box” as necessary.

    Desirable knowledge and experience:

    • Experience working for an ISP or telecommunications provider.
    • Working technical knowledge within the industry and proven project involvement.
    • Any experience delivering voice/unified communications based customer solutions would be advantageous
    • Prince 2 practitioner 
    • Working knowledge of Project document suites including Microsoft Project.
    • Agile Project Management (AgilePM) certification.

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now
  • Managed Services Technician

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    • Provide 1st Line infrastructure support to Exponential-e customers within an ITIL environment
    • Primarily responsible for managing and owning support tickets and driving customer issues through to resolution

    Key responsibilities for this job:

    • Respond to support calls as assigned within Service Level Agreements; ensuring calls are quickly and accurately logged, closed and analysed to prevent future occurrences, and that call resolution priorities are met
    • Escalate the internal escalation process is followed to meet Service Level Agreements and ensure maximum level of customer satisfaction
    • Troubleshooting customer server infrastructure and working with external vendors and service providers to achieve fault resolution
    • Work as a team to deliver timely resolution to customer requests from telephone and email
    • Proactively responding to and managing alerts through to resolutions
    • Jeopardy management to reduce escalation and SLA breaches
    • Maintain professional working relationships with customers, suppliers and work colleagues
    • Stay up to date with changes in supported technologies and issues through both internal and external training

    Knowledge and experience required:

    • Professional Experience:
    • Experience in providing Technical Support in an ITIL based environment
    • Previous experience in a fast-paced customer facing/MSP helpdesk role
    • Ability to provide a customer focused service to committed Service levels
    • Ability to work under own initiative, manage own time, and work to deadlines
    • Strong interpersonal and communication skills, particularly customer facing techniques and listening abilities
    • Proven ability to identify and resolve challenging technical problems
    • Sound judgement with demonstrable understanding of when and how to escalate issues
    • Ability to work with minimal supervision and manage a heavy workload.

    Technical Skills:

    • Experience in managing/troubleshooting Microsoft technologies
    • Experience of troubleshooting, supporting, installing and modifying all versions of Microsoft Windows Server up to Windows 2016 and standard Microsoft applications
    • Experience in configuration and maintenance of Active Directory Services, MS Exchange and Office 365
    • Capable of supporting VDI Solutions (Horizon View, Citrix, RDS, AWS, Azure)
    • Working knowledge of VMWare & Hyper -V administration
    • Understanding of network fundamentals (Security/DHCP/DNS)
    • Hands on experience of administrating and supporting backup solutions such as Veaam, Backup Exec, Commvault
    • Understanding and appreciation of ITIL Frameworks

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Onsite Managed Services Desktop Engineer

    Type of role: full time permanent

    Location: London on customer site

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    • Provide 1st and 2nd Line helpdesk and remote desktop support to Exponential-e customers
    • Primarily responsible for managing and owning support tickets and driving customer issues through to resolution

    Key responsibilities for this job:

    • Respond to support calls as assigned within Service Level Agreements;
    • Work as a team to deliver timely resolution to customer requests from telephone and email
    • Maintain an understanding of the internal escalation process
    • Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organisations.
    • To be a highly motivated team player with the skills and ability to manage changing priorities
    • setup/configure/maintain /administer desktop computers and peripherals and test network connections;
    • Physical workstation and peripheral relocations; 
    • Performs general preventative maintenance  taks on computers, laptops, printers;
    • Access managment and maintenance through active directory and office 365 (account provision, account revocation, password resets); 
    • Escalate issues and involve service desk wherever required in order to resolve an issue as quickly as possible; 

    Knowledge and experience required:

    • Experience in managing/troubleshooting Windows and Mac Desktops
    • Experience in Microsoft Exchange, active directory, window server &Desktop, SQL server technologies
    • Experience in managing/troubleshooting VMWare and /or Virtualisation technologies
    •  Experience in using ITIL based ticketing system (ITIL foundation preferred)
    •  Knowledge of Networking (DNS,DHCP,PING,TRACERT,NETSTAT,NBTSTAT, TELNET,FTP,FTPS,SFTP
    • Desirable skills in Mircosoft system centre, sharepoint and Lync an advantage
    • Applicants will ideally be either MCP, MCSA, MCSE or VCP certified 

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Managed Services 3rd Line Specialist
    • Type of role: full time permanent
    • Location: London
    • Hours: Monday-Friday 09:00-17:30
    • Holidays: 25 days

    Overall purpose of the job:

    We are currently recruiting for experienced 3rd Line Managed Services Specialist who has experience working with Windows, Virtualisation and Citrix products in a helpdesk or managed services environment.

    The successful candidate will be responsible for providing 3rd Line helpdesk and remote support to Exponential-e customers and act as the customer’s primary point of contact for all technical issues through to resolution and assist the cloud services and professional services teams with roll outs and project work.

    Exponential-e have a strong belief in promoting from within, enabling us to offer real career progression across all areas of the Service Desk and wider Engineering team.

    Key responsibilities for this job:

    • Respond to support calls as assigned within Service Level Agreements; ensuring calls are quickly and accurately logged, closed and analysed to prevent future occurrences, and that call resolution priorities are met
    • To support the Managed Services team to resolve issues, acting as a point of escalation for more challenging incidents
    • To review and approve all changes raised within the service desk
    • Escalate problem calls within the Service Desk team to meet Service Level Agreements and ensure maximum level of customer satisfaction
    • Troubleshooting customer technical faults and working with external vendors and service providers to achieve fault resolution
    • Work as a team to deliver timely resolution to customer requests received from telephone, email, and automated monitoring
    • Maintain an understanding of the internal escalation process to reduce escalation and SLA breaches
    • Maintain professional working relationships with customers, suppliers and work colleagues
    • To provide consultative assistance to Service Desk Manager
    • Identify and highlight areas for process clarification and improvement and assist with the required process review work
    • Ensure all knowledge base documents are updated, stored consistently in a single system
    • Work proactively to ensure that all knowledge information is maintained and updated on an on-going basis.
    • Participate in training and developing internal teams
    • Cover out of hours on a team rota for 1 week in ‘x’, where ‘x’ is the number of MS Specialists

    Knowledge and experience required:

    • Experience in Technical Support (Infrastructure 3rd Line Support ) in an ITIL based environment
    • Previous experience in a busy customer facing/MSP helpdesk role
    • Ability to provide a customer focused service to committed Service levels
    • Ability to work under own initiative, manage own time, and work to deadlines
    • Strong interpersonal and communication skills, particularly customer facing techniques and listening abilities
    • Proven ability to identify and resolve challenging technical problems
    • Sound judgement with demonstrable understanding of when and how to escalate issues
    • Ability to work with minimal supervision and manage a heavy workload
    • Ability to train and mentor junior team members of the service desk

    Technical Skills:

    • Strong knowledge in the following technical areas:
    • Citrix - including PVS, MCS, XenApp, XenDesktop and Netscaler.
    • Cloud services development and architecture.
    • Solid Understanding of Virtualization – VMware vSphere, vCenter, VMware vCloud Director, vShield, VMware Horizon, Hyper-V, XenServer.
    • Microsoft Suite – Windows services, Active Directory, RDS, VDI, IIS, Exchange, ADFS, Office 365, SQL Server, SharePoint, System Center Suites, clustering.
    • Server Migration – Physical to virtual, virtual to virtual & application failover.
    • Backup – solid understanding with regards to backup technology
    • Experience with SAN technologies
    • Experience in leading, delivering or supporting projects / transformation projects.
    • Be able to work with and manage delivery partners in diverse project teams.

    Beneficial

    • Experience in working in an MSP
    • A solid understanding of layer 2 & 3 networking concepts would be beneficial.
    • Certified with Microsoft, Citrix or VMWare

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Managed Services Engineer 24/7

    Type of role: full time permanent

    Location: London

    Hours: 4 day 07:30 – 19:30, 4 days off, 4 days 19:30 – 07:30, 4 days off

    Holidays: 23 days

    Overall purpose of the job:

    • Provide 1st and 2nd Line helpdesk and remote desktop support to Exponential-e customers
    • Primarily responsible for managing and owning support tickets and driving customer issues through to resolution

    Key responsibilities for this job:

    • Respond to support calls as assigned within Service Level Agreements; ensuring calls are quickly and accurately logged, closed and analysed to prevent future occurrences, and that call resolution priorities are met
    • Escalate problem calls within the Cloud team to meet Service Level Agreements and ensure maximum level of customer satisfaction
    • Troubleshooting customer technical faults and working with external vendors and service providers to achieve fault resolution
    • Work as a team to deliver timely resolution to customer requests from telephone and email
    • Maintain an understanding of the internal escalation process
    • Jeopardy management to reduce escalation and SLA breaches
    • Maintain professional working relationships with customers, suppliers and work colleagues

    Knowledge and experience required:

    Professional Experience:

    • Experience in providing Technical Support (1st and 2nd Line Support) in an ITIL based environment
    • Previous experience in a fast-paced customer facing/MSP helpdesk role
    • Ability to provide a customer focused service to committed Service levels
    • Ability to work under own initiative, manage own time, and work to deadlines
    • Strong interpersonal and communication skills, particularly customer facing techniques and listening abilities
    • Proven ability to identify and resolve challenging technical problems
    • Sound judgement with demonstrable understanding of when and how to escalate issues
    • Ability to work with minimal supervision and manage a heavy workload
    • Ability to train and mentor junior team members of the service desk

    Technical Skills:

    • Experience in managing/troubleshooting Windows Servers
    • Knowledge of Networking (DNS, DHCP)
    • Experience of supporting, installing and modifying all version of Microsoft Windows server up to Windows 2016 and standard Microsoft applications
    • Experience in configuration and maintenance of Active Directory Services, MS Exchange , SQL and Office 365
    • Capable of supporting VDI Solutions (Horizon View, Citrix, RDS)
    • Working knowledge of VMWare & Hyper -V configuration and support is essential
    • Strong understanding of network fundamentals (Security/DHCP/DNS)
    • Understanding of Scripting languages (PowerShell/VBScript)
    • Understanding and appreciation of ITIL Frameworks
    • Hands on experience of administrating and supporting backup solutions such as Veam, BackupExec, Commvault
    • Experienced in training and developing junior IT staff
    • Applicants will ideally be either MCP, MCSA, MCSE or VCP certified

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Managed Services Technician 24/7
    • Type of role: full time permanent
    • Location: London
    • Hours:4 days 07:30 – 19:30, 4 days off,4 nights 19:30 – 07:30, 4 days off
    • Holidays: 25 days

    Overall purpose of the job:

    Provide 1st Line infrastructure support to Exponential-e customers within an ITIL environment

    Primarily responsible for managing and owning support tickets and driving customer issues through to resolution

    Key responsibilities for this job:

    • Respond to support calls as assigned within Service Level Agreements; ensuring calls are quickly and accurately logged, closed and analysed to prevent future occurrences, and that call resolution priorities are met
    • Escalate the internal escalation process is followed to meet Service Level Agreements and ensure maximum level of customer satisfaction
    • Troubleshooting customer server infrastructure and working with external vendors and service providers to achieve fault resolution
    • Work as a team to deliver timely resolution to customer requests from telephone and email
    • Proactively responding to and managing alerts through to resolutions
    • Jeopardy management to reduce escalation and SLA breaches
    • Maintain professional working relationships with customers, suppliers and work colleagues
    • Stay up to date with changes in supported technologies and issues through both internal and external training

    Knowledge and experience required:

    Professional Experience:

    • Experience in providing Technical Support in an ITIL based environment
    • Previous experience in a fast-paced customer facing/MSP helpdesk role
    • Ability to provide a customer focused service to committed Service levels
    • Ability to work under own initiative, manage own time, and work to deadlines
    • Strong interpersonal and communication skills, particularly customer facing techniques and listening abilities
    • Proven ability to identify and resolve challenging technical problems
    • Sound judgement with demonstrable understanding of when and how to escalate issues
    • Ability to work with minimal supervision and manage a heavy workload.

    Technical Skills:

    • Experience in managing/troubleshooting Microsoft technologies
    • Experience of troubleshooting, supporting, installing and modifying all versions of Microsoft Windows Server up to Windows 2016 and standard Microsoft applications
    • Experience in configuration and maintenance of Active Directory Services, MS Exchange and Office 365
    • Capable of supporting VDI Solutions (Horizon View, Citrix, RDS, AWS, Azure)
    • Working knowledge of VMWare & Hyper -V administration
    • Understanding of network fundamentals (Security/DHCP/DNS)
    • Hands on experience of administrating and supporting backup solutions such as Veaam, Backup Exec, Commvault
    • Understanding and appreciation of ITIL Frameworks

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Buyer (Cloud and Security Category Manager)

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    • To undertake full lifecycle procurement projects related to Capital and Operational Spend
    • The post holder will also undertake other specific procurement projects across the overall Business
    • To obtain pricing and place orders for all requirements requested by internal stakeholders
    • The role centres on ensuring the delivery of the most economically advantageous arrangements which in turn will deliver optimum value. The role also requires ongoing management of business relationships both internally and externally to support these deliverables

    Key responsibilities for this job:

    • Obtain pricing and place orders for all requirements requested via post-sales process and other internal stakeholders.
    • Ownership of RFX for I.T. sub-categories including contract management post-award
    • Provide procurement expertise to effectively build and maintain strong business relationships
    • Work with suppliers and business owners to deliver savings and value improvement
    • Conduct spend analysis and produce spend reports
    • Research the market place to locate products, services and suppliers
    • Appraise, ascertain and screen supplier capabilities to provide required products and services in a timely manner
    • Manage suppliers and report on their performance
    • Develop, implement and maintain procurement processes where required to support business requirements
    • Manage stock levels including internal and external distribution and report on stock holding at requested intervals
    • Provide cover for the Procurement Team during sickness and holidays
    • To initially contribute 10% of the overall financial year savings target of the Procurement Team rising to 30% after the post holder has been in the role for 6 months.

    Knowledge and experience required:

    • The individual must be capable of working in a challenging and pressured environment and able to demonstrate commercial awareness
    • First class communication and negotiating skills both internally and externally are key requirements for this role
    • The individual should be working towards professional qualifications under the Chartered Institute of Purchasing & Supply (CIPS)
    • The individual must have experience in the procurement and contract management of I.T. sub-categories
    • A good working knowledge of Microsoft Outlook, Word, PowerPoint and Excel.

    Desirable knowledge and experience:

    • Experience in the procurement of a range of general indirect categories

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Billing Specialist

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    The Billing Specialist’s role is to verify, process and deliver customer invoices for the allocated customers within agreed SLAs. The role will include delivery of bespoke reporting, liaison with internal customers, and general operational requirements within the team. The position will offer considerable opportunity for the right person to gain experience within a rapidly developing area of the Business.

    Key responsibilities for this job:

    • Work closely with all Finance teams
    • Create and Maintain customer accounts in Sage
    • Processing of Sales Orders and validation checks for Internal Systems.
    • Raising sales invoices and credit notes.
    • Deal efficiently with any Customer queries regarding their accounts.
    • All queries should be logged, tracked and escalated, if necessary, until the issue has been successfully resolved.
    • Working closely with internal/external customers to ensure the accurate recording of data within company databases.
    • Achievement of Business Critical KPI’s and Monthly targets.
    • Any other duties considered appropriate for the role.

    Knowledge and experience required:

    • Experience in a similar role would be an advantage
    • Must have excellent attention to detail
    • Negotiation skills
    • Must be PC literate and able to use standard software packages particularly Excel
    • Strong customer services focus
    • Responsible and willing to take ownership of work
    • Experience working for an ISP or communications provider would be preferable but not essential
    • Sharing responsibilities and strong team working capability
    • Good communication skills are essential and must be able to work on own initiative.
    • Must be able to adapt to the use of non-standard systems, standalone databases and bespoke packages
    • Job will particularly suit applicants with an analytical acumen.

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Direct Sales Consultant - NE / Scotland

    Type of role: full time permanent

    Location: London

    Hours: Monday – Friday 9:00 – 17:30

    Holidays: 25 days plus public Holidays

    Overall purpose of the job:

    Secure new name business within the SME market across all aspect of the company portfolio including Cloud, Voice and Data.

    To act as an advocate of Exponential-e in all customer interactions and within the external market place

    Key responsibilities for this job:

    • To ensure sales targets are achieved or a Monthly, Quarterly and Annual basis
    • To plan Sales strategies and liaise with Marketing to produce campaigns to increase market share, raising awareness of the Exponential-e brand and technology
    • To support Exponential-e's continued growth within the SME marketplace and ensure enhanced profile within the MLE marketplace
    • To competently and knowledgably advise clients on ICT solutions and managed services that best fulfil their requirements, undergoing full assessments and analysis of client needs
    • To negotiate pricing with clients to achieve sales in line with Exponential-e's pricing policies and client requirements
    • Accurate forecasting of anticipated sales is required, along with regular activity reporting
    • Participation in planning and preparing marketing campaigns along with your own targeted campaigns 
    • To ensure that the CRM is up to date for all accounts, customer contacts, prospects, deals and opportunities
    • Assist with the mentoring of junior staff members
    • Attending networking events which at times may include activities outside of normal work hours
    • To take responsibility for and achieve personal and career advancement goals in line with Exponential-e’s personal development programme
    • Establish and coordinate planned visits at the customer location and at Exponential-e.
    • Company presentations to C-level executives.
    • To establish, develop and bring on new accounts to manage. Identify up-sell opportunities within the existing accounts.

    Knowledge and experience required:

    • Consistent new business sales record within the the cloud, telecoms, ISP, systems integrator or carrier space
    • Knowledge of cloud, data, voice, connectivity and Internet network technologies
    • Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
    • An ambitious, industrious and aspirational mind-set
    • Experienced selling into the SME/MLE market
    • Must be driven, self-motivated and disciplined
    • Good presentation skills
    • Committed, engaged, and responsible when dealing with customers
    • Eager to learn and develop

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now
  • Regional Business Development Manager

    Type of role: full time permanent

    Hours: Monday – Friday 9:00 – 17:30

    Holidays: 25 days plus Public Holidays

    Overall purpose of the job:

    To support and execute the new business acquisition strategy of Exponential-e ensuring achievement of all assigned margin, revenue and contract value targets. Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators

    Key responsibilities for this job:

    • To make a significant contribution to the company’s business sales revenue
    • To define, develop and own key client relationships and contact strategy.
    • Develop and execute short, medium and long term business plans to exceed targets
    • Achieve and exceed margin, contract value, and revenue targets
    • Deliver against key performance indicators and objectives
    • Prospect, qualify, negotiate and close key new business deals
    • Build and maintain a solid and robustly qualified pipeline of sales opportunities within assigned industry verticals growing to a level of 3x target coverage.
    • Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
    • Religiously maintain opportunity pipeline and deal positions on Salesforce
    • Develop strategy, produce win-plans and execute on major deals
    • Define target list and engage suspects based on clearly defined criteria
    • Carry out and record target prospect meetings in line with agreed KPIs
    • Develop an in-depth knowledge of the factors impacting the technology market, adoption and trends for assigned verticals
    • Generate strong relationships with senior executives within customer and prospect base
    • Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
    • Identify and develop opportunities for strategic step-change revenue growth
    • Produce quotations and lead Exponential-e responses to tenders, RFI’s, RFPs, and other response formats
    • Build and provide clear leadership to virtual teams in pursuit of major business opportunities
    • Collect and understand target client requirements, building commercial propositions based on Capex , Opex and other commercial needs to gain competitive advantage
    • Understand and be able to articulate deal level P&Ls
    • Attend, present and host at industry events
    • Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions particularly: WAN (MPLS, Point to Point), Hosting and Cloud, Managed IT services; Hosted Voice and Unified Comms.
    • Build and leverage an understanding of competition and their propositions to Exponential-e advantage
    • Formulate and complete client presentations to an exceptional standard
    • Complete monthly reports and other administrative requirements to quality standards and required timeframes.
    • Other tasks as required and commensurate with role

    Knowledge and experience required:

    • Extensive experience within the Telecoms, Hosting, UC, and Vendor environment
    • Experience in developing business in assigned industry verticals
    • Experience selling managed IT services – Including Unified Communications, SAS and Cloud solutions
    • Consultative sales person who can identify and sell against key business drivers
    • Highly skilled and experienced negotiator who is able to quickly build relationships with senior, key influential decision makers
    • An innovative approach and an expert grasp of technology and technical solution which will drive business value.
    • Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas
    • Able to demonstrate strong commercial understanding and business acumen
    • Strong sales skills (prospecting, qualifying, campaign management)
    • Detailed understanding of sales process and demonstration of world class sales rigour
    • Proven track record of identifying, developing and closing major opportunities
    • Proven and consistent track record of target over-achievement
    • Excellent networking ability and natural communication style
    • Excellent communicator with strong presentation, numeracy and written skills
    • Strong problem solving abilities; able to facilitate discussions and outcomes
    • Able to travel within designated territory and able to work with the minimum of supervision
    • Microsoft XP (Excel, Word, Email, Access, Power Point)
    • Microsoft Dynamics CRM experience advantageous but not essential
    • Salesforce experience advantageous but not essential
    • Degree level education advantageous, but track record of success in aligned career of higher importance.

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now
  • Public Sector Account Manager

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    • To support and execute the new business acquisition strategy ensuring achievement of all assigned margin, revenue and contract value targets
    • To effectively manage and develop existing customers ensuring achievement of all assigned margin, revenue and contract value targets
    • Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators

    Key responsibilities for this job:

    • Develop and execute short, medium and long term business plans to exceed targets
    • Achieve and exceed margin, contract value, and revenue targets
    • Deliver against key performance indicators and objectives
    • Prospect, qualify, negotiate and close key new business deals
    • Build and maintain a solid and robustly qualified pipeline of sales opportunities growing to a level of 4x target coverage.
    • Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
    • To competently and knowledgably advise both new and prospective customers on our solutions and services that best fulfil their requirements, undergoing full assessments and analysis of client needs
    • Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions particularly: WAN (VPLS, Point to Point, SD WAN), Hosting and Cloud, Managed IT services; Hosted Voice and Unified Comms.
    • Formulate and complete client presentations to a high standard
    • Complete monthly reports and other administrative requirements to quality standards and required timeframes.
    • Generate strong relationships with senior executives within our customer and prospect base
    • Develop and sustain network of contacts and key individuals within assigned verticals and target market arena

    Knowledge and experience required:

    • Experience in developing new business within Central Gov., Health, Local Government and Education
    • Proven track record of successfully managing and developing relationships with existing customers over the contract term.
    • Able to demonstrate strong commercial understanding and business acumen
    • Proven track record of identifying, developing and closing new business opportunities
    • Good understanding of Public Sector buying practices and relevant frameworks
    • Extensive experience within the Connectivity, Cloud, Hosting, UC, and Vendor environment
    • Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas
    • Strong sales skills (prospecting, qualifying, campaign management)
    • Detailed understanding of sales process and demonstration of world class sales rigour
    • Proven and consistent track record of target over-achievement
    • Strong networking ability and natural communication style
    • Confident communicator with strong presentation, numeracy and written skills
    • Strong problem solving abilities; able to facilitate discussions and outcomes
    • Able to travel within designated territory and able to work with the minimum of supervision
    • Microsoft XP (Excel, Word, Email, Access, Power Point)
    • Salesforce CRM experience advantageous but not essential
    • Degree level education advantageous, but track record of success in aligned career more important

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Order Desk Team Leader

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    • To manage and support the Order Desk in the pre and post Order Management, managing the journey of orders from pre-signature through to hand over to Service Delivery for implementation.
    • Increasing Customer Experience, Satisfaction, Loyalty and Spend with Exponential-e through the timely and efficient management of customer orders.

    Key responsibilities for this job:

    • Manage the workload of the Order Desk across the Sales floor to provide a service in line with agreed SLA’s for order form production.
    • Ensuring all detail is correctly entered on pre-signed Order Forms by following company approved Document Checklists.
    • Quality check order paperwork post signature
    • Amending of pre-signed Order Forms on behalf of ACM’s.
    • Supply account information from OSS.
    • Quote creation and amendments.
    • Ensure all supporting order documentation is correct and completed upon signature.
    • Process and ensure the Order Desk team process sales orders within agreed SLA’s.
    • Manage the Virtual Order Desk (VOD) across Sales, Service Delivery and Provisioning within SLA.
    • Track all orders through the system ensuring that escalated orders are prioritised accordingly.
    • Ensure that the order is completed through Post Sales in line with Post Sales SLA’s.
    • Ensure any errors are swiftly dealt with and corrected.
    • Reporting on order rejection and VOD analysis..
    • Provide CRM reports and dashboards for Sales Management on CRM maintenance, opportunity and activity management
    • Ensure that the Order Desk workload is appropriately managed across the Sales dependencies and the Order Management requirements.
    • Report on the Order Desk team performance and report up to the Sales Operations Manager.
    • Analyse the Order Desk team and identify areas of development and training to provide more efficiency across the team.
    • Reporting on Sales adherence to the Order Management process.
    • Review and implement a continual improvement to customer service, both internally and externally.
    • Coaching and training Sales teams on understanding and following process.
    • Ensure that the above is cross trained across the Sales Operations team to provide adequate cover and support for when required.
    • Provide continual feedback and service improvement suggestions to the benefit of the team’s development and the wider company.
    • Be a point of escalation within the team for either internal or external queries.
    • Support the wider Sales Operations team as and where directed.

    Knowledge and experience required:

    • Good working knowledge of Microsoft Office - Excel, Word, Visio, OneNote and PowerPoint
    • Good working knowledge of the Sales CRM
    • Well organised and able to handle multiple tasks with minimal supervision.
    • Effective communication skills and an excellent telephone manner
    • Highly adaptable and proactive
    • Able to multi-task and able to work well under pressure
    • Excellent organisation and planning skills
    • Attention to detail and ability to prioritise efficiently

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Bid Manager

    Type of role: full time permanent

    Hours: Monday – Friday; 9:00am – 17:30

    Holidays: 25 days

    Overall purpose of the job:

    • Manage and complete large tender responses to win new business and manage the process from initial request to contract signature ensuring compliance with customer requirements and highlighting company value proposition.
    • Will provide valuable input into each opportunity qualification, win strategies, commercial discussions and solution delivery.
    • Manage and assist in the completion of all PQQs , RFIs, RFQs and RFPs by drawing upon Boilerplate information and making relevant to client requirements.
    • Create winning proposals and respond to RFPs by working with Sales Account Managers to understand client’s requirements and drawing upon resources around the business to help co-ordinate responses or proposals to reflect this.

    Key responsibilities for this job:

    • Review, drafting and managing the delivery customer bid request materials received including PQQs, RFIs, RFPs and Tenders.
    • To review all content to ensure questions are being fully responded to, critiquing content, whether sales, technical, support etc and liaising with departments to update, amend and delete as appropriate ensuring consistent professional response.
    • Qualifying opportunities.
    • Organising and chairing all kick-off meetings and co-ordinating a win strategy.
    • Delegating and assigning workload to bid team to ensure efficiency throughout bid life and meet deadlines.
    • Co-ordinating and chairing all review meetings and monitoring progress and assess drafts.
    • Carrying out post bid reviews to evaluate lessons learnt from client feedback.
    • Review tender clarifications and attend customer clarification meetings as required.
    • To be lead point for all questions, points of clarification to and from the clients (In bids scenarios only) ensuring that all questions / points are completed within the tender guidelines.
    • Collating standard bid response documents in accordance with the Exponential-e defined styles and branding.
    • Making bid pricing recommendations, in collaboration with Sales, based on relevant data from other bids and available competitive intelligence
    • Management of the bid pipeline to ensure maximum opportunities are available
    • Providing bid follow-up activity assistance and expertise when needed to support the sales cycle.
    • To actively seek out new ways of finding new bid/tender opportunities
    • Work to tight deadline and go the extra mile (including hours) where required
    • Risk tracking and management throughout the bid process
    • Proof reading and formatting of documentation
    • Assisting with creation of PowerPoint presentations to present to clients at the shortlisted stage of the bid process.

    Knowledge and experience required:

    • Experience working as a Tender or Bid professional within the IT/Telecommunications/Technology sector
    • Proven capability in delivering winning, large complex IT solutions opportunities.
    • Experience working in a sales driven environment responding to bids and tenders
    • Excellent time management skills.
    • Well organised self-starter with strong project management skills.
    • Excellent communication skills and strong attention to detail.
    • Excellent presentation skills
    • Ability to work under pressure, delivering to tight deadlines and manage multiple bids
    • Advanced MS Office skills (Word, Excel, Outlook, PowerPoint)
    • Ability to be innovative.
    • Ability to delegate.
    • Ability to adapt effectively to frequently changing situations and to prioritise
    • APMP Qualified – (Preferable, but not essential.)
    • Prince 2 Qualified (Preferable, but not essential)
    • Very strong attention to detail

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now
  • Project Manager - Cloud & Infrastructure Services

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    The primary responsibilities will be to take ownership of external Customer Projects and to deliver those projects within a controlled environment. To be carried out in a manner that meets mutual customer and Exponential-e pre-defined objectives using recognised processes and methodologies.

    Key responsibilities for this job:

    • Keeping all Stakeholders up to date with all developments on the Projects using various recognised Project Documents.
    • Coordinating all Project Teams to realise set deadlines and milestones.
    • Ensuring the Project is at all times on track to fall within agreed tolerances. Notification to the Project Board of any forecasted delivery outside of these parameters and corrective measures to be applied.
    • Coordinating and chairing all Project Meetings.
    • Identifying resources need and assigning individual responsibilties 
    • Attending Project Bid with relevant Account Managers
    • Presenting Exponential-e Project Management Approach to customers, providers and colleagues.
    • Coordinating any required customer training.
    • Completing  "Request for Proposals", at times within short notice. 
    • Responsibility for the internal system being correctly captured and labelled.
    • Updating internal generic Project Documents.
    • Following up with clients, when necessary, regarding unpaid invoices 
    • Managing escalations with all necessary parties and conveying progress to the customer as necessary.

    Knowledge and experience required:

    • Proven experience withing a Project Manager role implementing IT projects
    • A methodical and structured approach with the ability to manage and prioritise multiple tasks at any one time
    • Proven management,deliver and implemenatation of projects
    • Responsible and willing to take ownership of tasks
    • Excellent cummunication skills. 
    • Well organised and self-motivated team player.
    • Strong leadership abilities.
    • Effective communication skills.
    • Ability to work within a pressurised and results driven environment.
    • Ability to “think outside of the box” as necessary.

    Desirable knowledge and experience:

    • Experience in cloud computing
    • Virtualisation experience
    • Experience managing multiple external vendors  
    • Experience working within Telco/ISP environment
    • Technical understanding around MPLS/VPLS solutions 
    • Prince2 Practitioner
    • ITIL certification
    • Business Service Management (BSM)
    • IT Service Management (ITSM) 

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Marketing Manager

    Type of role: full time permanent

    Location: London

    Hours: 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    • Design, deliver and execute the Exponential-e marketing plan within budget
    • Develop integrated marketing campaigns within specified budgets for demand and lead generation
    • Communicate the company message and brand values to both internal and external stakeholders in keeping with the overall corporate marketing strategy

    Key responsibilities for this job:

    • Design, creation and execution of integrated marketing campaigns utilising a range of marketing tools including direct mail, adverts, online content and e-shots
    • Organise (and take ownership for) regular events as part of the programme, ensuring that relevant customer stakeholders attend
    • Support our social media presence – Twitter, Facebook, LinkedIn & Google+
    • Development of appropriate marketing materials with clear and relevant messages
    • Content creation to be used across marketing, website / datasheets / e-shots / social comments / case studies etc
    • Manage the budget and the end to end process of executing marketing programmes, collaborating with internal sales and marketing stakeholders and where required external support
    • Provide management reporting and statistics on all marketing activities including reporting on campaign ROI, demonstrating links between investment and return
    • Work closely with Sales Operations to ensure successful execution and reporting of campaigns
    • Work closely with the sales teams to develop sales enablement tools and drive demand generation
    • Ensure Salesforce CRM is up to date pre, during and post campaign
    • Liaise effectively with a range of 3rd party suppliers including PR and design agencies
    • Competitive analysis, market monitoring and measurement

    Knowledge and experience required:

    • Experience working within a B2B Marketing environment; preferably in the IT, Telecoms, Cloud or technology space
    • End to end marketing campaign management skills with a strong focus on the ROI
    • Experience of managing others - to deliver challenging projects to fruition
    • Experience of copy writing and creating marketing materials for email, digital and online marketing campaigns
    • Ability and gravitas to influence internal stakeholders to deliver the customer marketing programme required.
    • Highly motivated and proactive
    • Strong creative skills and an impeccable eye for detail.
    • Excellent interpersonal, negotiation and influencing skills

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Credit Controller

    Type of role: full time permanent

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days plus Public Holidays

    Overall purpose of the job:

    The Credit Controller’s role is to reduce debtor days and work with your own ledger but also working as part of a team.

    Key responsibilities for this job:

    • Maintaining accurate ledger accounts for customers.
    • Allocating receipts including cheques and BACS payments.
    • Daily bank reconciliation
    • Deal efficiently with any Customer queries regarding their accounts.
    • All queries should be logged with the dispute Credit Controller and tracked and escalated, if necessary, until the issue has been successfully resolved.
    • Manage interdepartmental relationships
    • Weekly banking
    • Recommend suspension proceedings where collection has failed
    • Maintain debtor days at pre-defined level
    • Monthly letter and statement run
    • Any other duties considered appropriate for the role
    • Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member

    Knowledge and experience required:

    • Preferred 1-2 years' experience in a similar role
    • Strong excel skills
    • Negotiation skills
    • Must be PC literate and able to use standard software packages particularly Excel
    • Strong customer services focus
    • Responsible and willing to take ownership of work
    • Experience working for an ISP or communications provider would be preferable but not essential.
    • Sharing responsibilities and strong team working capability
    • Good communication skills are essential and must be able to work on own initiative.
    • Must be able to adapt to the use of non-standard systems, standalone databases and bespoke packages.

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now
  • Receptionist

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 08:30-17:00

    Holidays: 25 days plus Public Holiday

    Overall purpose of the job:

    • To act as “front of house” for the Exponential-e Ltd reception desk at the London HQ
    • To carry out a series of administrative tasks as requested
    • To act as the office manager for the business and London HQ
    • To manage & liaise with the cleaners

    Key responsibilities for this job:

      Reception

      • To meet and greet all visitors on arrival at the London HQ, ensuring that Exponential-e staff are notified promptly of their visitors arrival
      • To answer all calls that arrive at the reception desk and to pass to the appropriate staff member, or to take a message if the staff member is absent (this is then emailed to the relevant team or staff member)
      • Manage the scheduling of the Exponential-e Boardroom calendars
      • To make refreshments for visitors and make sure catering is ordered for meetings as requested

           General office 

      • To distribute the incoming post and to frank and send out the outgoing post
      • To organise the Reception area, Boardrooms and kitchen areas and to ensure at all times that the rooms are clean, organised, well stocked and ready for use (liaising with the cleaners and facilities coordinator)
      • To carry out administrative tasks as directed by the Facilites coordinator and Executive Assistant
      • Record and monitor office expenditure
      • Organise office maintenance and repair working with the facilities co-ordinator
      • Knowledge and experience required:

        • Previous reception / front of house experience
        • Hard working individual happy to carry out a broad range of tasks, often requested at short notice
        • Good IT skill including a working knowledge of MS Office
        • Well presented, someone who presents a positive appearance of the company at all times
        • Good organisational skills with an ability to seek upward feedback if unclear
        • Excellent written and spoken English
        • Strong timekeeping and able to arrive punctually each day
        • A good understanding of facilities needs

        Mission Statement

        "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

        Apply Now | Vacancies | Careers

London Head Office - 100 Leman Street, London, E1 8EU - Tel: 020 7096 4100    |    Manchester Office - 3 Hardman Street, Manchester, M3 3HF - Tel: 0161 669 4050

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