Vacancies

Shape your future with Exponential-e

29 September 2020

  • Expression of Interest

    The role you are seeking may not be available currently, please upload your CV and should a suitable vacancy arise we will be in touch!

    Careers at Exponential-e :

    Our passion for technology is only matched by our passion for our people. Working at Exponential-e means coming into a dynamic environment where motivated employees have the opportunity to become experts in their field, thought leaders and game changers of the future. In all areas of our business we strive to build teams that: continually seek meaningful results through innovation, are customer-focused and thrive on working in a fast-paced and friendly environment.

    People:

      Our people are what makes the company what it is today. This year’s employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work here at Exponential-e. We're a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

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  • Vysiion: Technical Consultant
     
    • Type of role: full time permanent
    • Location: Chippenham, Vysiion
    • Hours: Monday – Friday, 09:00 – 17:30
    • Holidays: 23 Days + Public Holidays, increasing to 25 days with length of service

    About Vysiion

    Vysiion, an Exponential-e Group company, is a growing organisation specialising in providing IT Managed Services and Consultancy to the UK Public Sector including local and central government agencies, blue light, healthcare and defence.

    Overall purpose of the job:

    Delivery of high­ quality technical solutions to new and existing customers

    Act as the technical lead during the build of designed solutions

    Key responsibilities for this job:

    • Early involvement in IT delivery projects for the creation of Low-level Designs (LLDs)
    • Technical lead during the execution phase of IT projects
    • Liaising with customers to derive detailed requirements and system configurations
    • Working closely with Project Managers and Technical Architects to ensure the successful delivery of solution, on time and to a consistent quality
    • Provide subject matter expertise in one or more technical discipline -for example, Server, Storage, Networking, End User or Cloud
    • Working on customer sites or datacentres during the delivery of IT projects
    • Ensuring IT solutions are accepted into support through provision of knowledge transfer sessions, documentation, and post-implementation support
    • Pioneer the development of repeatable design patterns (blue prints)

    Knowledge and experience required:

      Experience delivering IT infrastructure projects. Including projects such as:

    • Migration from on-premise infrastructure to cloud services
    • Application hosting/ big data platform implementation
    • Large scale desktop rollout / tech refresh (500+)
    • MDM implementation
    • Server virtualization and consolidation
    • Datacentre migrations
    • Thin client implementation
    • Infrastructure automation
    • Business process automation
    • Experienced with one or more of the following technology disciplines:

      Cloud laaS / PaaS / Saas:

    • Microsoft Office365
    • Microsoft Azure
    • AWS
    • Server and Storage:

    • Microsoft Windows Server operating systems
    • Microsoft Server applications, such as Exchange, SharePoint, SQL Server
    • VMware vSphere
    • Veeam Backup and Replication
    • Dell/ EMC/ NetApp Storage Arrays
    • Networking and Security:

    • Cisco/ Dell/ HP/ Brocade switches
    • Cisco/ Juniper / Checkpoint/ Palo Alto firewalls
    • FS / Kemp Load Balancers and WAFs
    • WAN circuits - Internet, MPLS, ADSL, FTTC, Leased line, ExpressRoute, Direct Connect
    • VoIP solutions
    • Cisco ISE/ SSM / FTD
    • End User

    • Windows 7 / 8 / 10 Desktops, Laptops, Tablets
    • IOS or Android devices
    • Microsoft Remote Desktop Services
    • Citrix XenApp/XenDesktop

    Desirable knowledge and experience:

    • MCSA, MCSE, CCNA, CCNP, VCP or ITIL certifications
    • Experience in a Managed Services Provider environment.

    Mission Statement

    "Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

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  • Vysiion: Business Development Manager - Defence
    • Type of role: full time permanent
    • Location: Chippenham, Vysiion
    • Hours: Monday – Friday, 09:00 – 17:30
    • Security Clearance: Minimum of SC Clearance, DV preferable
    • Travel: Full UK Driving License required
    • Holidays: 25 days + public hoildays

    About Vysiion

    Vysiion, an Exponential-e Group company, is a growing organisation specialising in providing IT Managed Services and Consultancy to the UK Public Sector including local and central government agencies, blue light, healthcare and defence.

    Overall purpose of the job:

    As a Business Development Manager in the Defence and National Security market, you will be responsible for the proactive hunting, bidding and closing of sales opportunities within the market vertical. This will involve both direct channels and indirectly through larger System Integrators. You’ll work closely with the Defence Account Director producing and maintaining account growth plans for the UK MOD and further afield. The role also involves close working with pre-sales and Technical Architects on bespoke solutions to suit the client’s requirements, and where possible, productising to re-sell into other areas of Defence and National Security.

    You will work against a clearly defined target that is based on both non-recurring and annual recurring revenue

    Key responsibilities for this job:

    • Sales qualification in order to ensure company’s resources are applied to most likely opportunities
    • Updating company’s pipeline management/CRM tool and accurately forecasting opportunity value, close date, bid status and margin
    • Leading large virtual teams towards the same goal, including bid management, technical delivery and service management.
    • Managing communications on pursuits to all key stakeholders and Vysiion’s leadership team, and obtaining relevant approval at each stage of the sales cycle
    • Development of sales and account plans that demonstrate achievement of performance against sales target, and updating these plans as required
    • Proactively sell Vysiion and Exponential-e solutions into the Defence and National Security vertical
    • Maintenance of defined and allocated account plans
    • Promote Vysiion brand awareness through attendance at vertical related events, building a strong cohort of supporters across the Defence market and its major supply chain
    • Key to the role’s success will be the management of opportunities from “suspect” to prospect" ensuring that deals are qualified against criteria including, but not limited to:

    • Capability match to customer requirements
    • Client relationships
    • Tactical and strategic fit
    • Budget / Total contract value
    • Cash flow
    • Complexity
    • TUPE requirements
    • Commercial and Legal Considerations
    • Bid cycle
    • Alliances and Partners
    • Price to Win

    Knowledge and experience required:

    • Demonstrable success selling within the Telecoms, Cloud, UC, or SI environment
    • Strong understanding of technology application in the Hosting, SD-WAN, Cloud, UC and Voice arenas
    • Extensive experience developing and managing large Systems Integrator (SI) partners
    • Extensive experience navigating complex organizations with a strong understanding of professional services operating models
    • Sound experience and understanding of the Defence and National Security markets
    • Proven track-record of achievement against sales targets
    • Capability of leading large virtual teams
    • Strong written, oral, and interpersonal communication skills

    Mission Statement

    "Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

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  • Regional Business Development Manager

    Type of role: full time permanent

    Hours: Monday – Friday 9:00 – 17:30

    Holidays: 25 days plus Public Holidays

    Overall purpose of the job:

    To support and execute the new business acquisition strategy of Exponential-e ensuring achievement of all assigned margin, revenue and contract value targets. Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators

    Key responsibilities for this job:

    • To make a significant contribution to the company’s business sales revenue
    • To define, develop and own key client relationships and contact strategy.
    • Develop and execute short, medium and long term business plans to exceed targets
    • Achieve and exceed margin, contract value, and revenue targets
    • Deliver against key performance indicators and objectives
    • Prospect, qualify, negotiate and close key new business deals
    • Build and maintain a solid and robustly qualified pipeline of sales opportunities within assigned industry verticals growing to a level of 3x target coverage.
    • Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
    • Religiously maintain opportunity pipeline and deal positions on Salesforce
    • Develop strategy, produce win-plans and execute on major deals
    • Define target list and engage suspects based on clearly defined criteria
    • Carry out and record target prospect meetings in line with agreed KPIs
    • Develop an in-depth knowledge of the factors impacting the technology market, adoption and trends for assigned verticals
    • Generate strong relationships with senior executives within customer and prospect base
    • Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
    • Identify and develop opportunities for strategic step-change revenue growth
    • Produce quotations and lead Exponential-e responses to tenders, RFI’s, RFPs, and other response formats
    • Build and provide clear leadership to virtual teams in pursuit of major business opportunities
    • Collect and understand target client requirements, building commercial propositions based on Capex , Opex and other commercial needs to gain competitive advantage
    • Understand and be able to articulate deal level P&Ls
    • Attend, present and host at industry events
    • Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions particularly: WAN (MPLS, Point to Point), Hosting and Cloud, Managed IT services; Hosted Voice and Unified Comms.
    • Build and leverage an understanding of competition and their propositions to Exponential-e advantage
    • Formulate and complete client presentations to an exceptional standard
    • Complete monthly reports and other administrative requirements to quality standards and required timeframes.

    Primary Product focus areas:

    •  WAN Portfolio: VPLS, Data Connectivity and Wireless
    • LAN Portfolio
    • Unified Communications portfolio
    • Voice portfolio: Hosted and traditional voice offerings
    • Managed IT Services and Equipment Sales 

    Knowledge and experience required:

    • Extensive experience within the Telecoms, Hosting, UC, and Vendor environment
    • Experience in developing business in assigned industry verticals
    • Experience selling managed IT services – Including Unified Communications, SAS and Cloud solutions
    • Consultative sales person who can identify and sell against key business drivers
    • Highly skilled and experienced negotiator who is able to quickly build relationships with senior, key influential decision makers
    • An innovative approach and an expert grasp of technology and technical solution which will drive business value.
    • Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas
    • Able to demonstrate strong commercial understanding and business acumen
    • Strong sales skills (prospecting, qualifying, campaign management)
    • Detailed understanding of sales process and demonstration of world class sales rigour
    • Proven track record of identifying, developing and closing major opportunities
    • Proven and consistent track record of target over-achievement
    • Excellent networking ability and natural communication style
    • Excellent communicator with strong presentation, numeracy and written skills
    • Strong problem solving abilities; able to facilitate discussions and outcomes
    • Able to travel within designated territory and able to work with the minimum of supervision
    • Microsoft XP (Excel, Word, Email, Access, Power Point)
    • Salesforce experience advantageous but not essential
    • Degree level education advantageous, but track record of success in aligned career of higher importance.
  • Vysiion: Business Development Manager - Central/Local Gov

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    To support and execute the new business acquisition strategy of Vysiion Sales ensuring achievement of all assigned margin, revenue and contract value targets. 

    Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators

    Primary Product Focus Areas:

    • WAN Portfolio: VPLS, Data Connectivity and Wireless
    • LAN Portfolio
    • Unified Communications portfolio
    • Voice portfolio: Hosted and traditional voice offerings
    • Hosting & Cloud 

    Key responsibilities for this job:

    • Develop and execute short, medium and long term business plans to exceed targets
    • Achieve and exceed margin, contract value, and revenue targets
    • Deliver against key performance indicators and objectives
    • Prospect, qualify, negotiate and close key new business deals
    • Build and maintain a solid and robustly qualified pipeline of sales opportunities within assigned industry verticals growing to a level of 4x target coverage.
    • Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
    • Religiously maintain opportunity pipeline and deal positions on CRM (Salesforce)
    • Develop strategy, produce win-plans and execute on major deals
    • Define target list and engage suspects based on clearly defined criteria
    • Carry out and record target prospect meetings in line with agreed KPIs
    • Develop an in-depth knowledge of the factors impacting the technology market, adoption and trends for assigned verticals
    • Generate strong relationships with senior executives within customer and prospect base
    • Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
    • Identify and develop opportunities for strategic step-change revenue growth
    • Produce quotations and lead Vysiion responses to tenders, RFI’s, RFPs, and other response formats
    • Build and provide clear leadership to virtual teams in pursuit of major business opportunities
    • Collect and understand target client requirements, building commercial propositions based on Capex , Opex and other commercial needs to gain competitive advantage
    • Understand and be able to articulate deal level P&Ls
    • Attend, present and host at industry events
    • Build and maintain a strong technical and commercial understanding of key Vysiion product propositions particularly: WAN (VPLS, Point to Point), Hosting and Cloud, Managed IT services; Hosted Voice and Unified Comms.
    • Build and leverage an understanding of competition and their propositions to Vysiion advantage
    • Formulate and complete client presentations to an exceptional standard
    • Complete monthly reports and other administrative requirements to quality standards and required timeframes.
    • Other tasks as required and commensurate with role

    Knowledge and experience required:

    • Extensive experience within the Connectivity, Cloud, Hosting, UC, and Vendor environment
    • Experience in developing business in assigned industry verticals
    • Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas
    • Able to demonstrate strong commercial understanding and business acumen
    • Strong sales skills (prospecting, qualifying, campaign management)
    • Detailed understanding of sales process and demonstration of world class sales rigour
    • Proven track record of identifying, developing and closing major opportunities
    • Proven and consistent track record of target over-achievements
    • Excellent networking ability and natural communication style
    • Excellent communicator with strong presentation, numeracy and written skills
    • Strong problem solving abilities; able to facilitate discussions and outcomes
    • Able to travel within designated territory and able to work with the minimum of supervision
    • Microsoft XP (Excel, Word, Email, Access, Power Point)
    • Salesforce CRM experience advantageous but not essential
    • Degree level education advantageous, but track record of success in aligned career more important

    Mission Statement

    "Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

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  • Vysiion: Sales Executive
     
    • Type of role: full time permanent
    • Location: Chippenham, Vysiion
    • Hours: Monday – Friday, 09:00 – 17:30
    • Holidays: 23 Days + Public Holidays, increasing to 25 days with length of service

    About Vysiion

    Vysiion, an Exponential-e Group company, is a growing organisation specialising in providing IT Managed Services and Consultancy to the UK Public Sector including local and central government agencies, blue light, healthcare and defence.

    Overall purpose of the job:

    You will be responsible for selling Vysiion/Exponential‐e portfolio of products and services to companies that may not be currently customers of Exponential‐e

    To work with sales teams to develop leads / accounts and increase revenues in line with set targets and business objectives

    Key responsibilities for this job:

    • Generating leads and cold calling prospective customers
    • Competently and knowledgably advising clients on solutions and services that best fulfil their requirements, undergoing full assessments and analysis of client needs
    • Attending face to face meetings with potential clients alongside Business Development Manager or Account Director
    • Utilise LinkedIn Sales Navigator to generate lead activity
    • Provide support to sales teams by providing quotes and supporting call out campaign days
    • Working on sales campaigns to increase market share and raise awareness of the full Vysiion product portfolio
    • Work on the full sales cycle, supported at all times by relevant mentors and internal resources
    • Accurate forecasting of anticipated sales, along with regular activity reporting
    • Ensuring that sales and KPI targets are achieved

    Knowledge and experience required:

    • B2B sales experience
    • Experience selling IT, Telecommunication or Data Centre services
    • Highly professional approach and good presentation skills
    • Energy, enthusiasm and a “can‐do” attitude
    • Excellent communication skills
    • Bright spark with initiative
    • Hard working, determined and tenacious
    • Strong commercial and negotiation skills
    • Results driven
    • People person and team player
    • High degree of personal loyalty and integrity

    Mission Statement

    "Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

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  • Vysiion: Business Development Manager - CNI & Utilities
    • Type of role: full time permanent
    • Location: Chippenham, Vysiion
    • Hours: Monday – Friday, 09:00 – 17:30
    • Security Clearance: Minimum of SC Clearance, DV preferable
    • Travel: Full UK Driving License required
    • Holidays: 25 days + public hoildays

    About Vysiion

    Vysiion, an Exponential-e Group company, is a growing organisation specialising in providing IT Managed Services and Consultancy to the UK Public Sector including local and central government agencies, blue light, healthcare and defence.

    Overall purpose of the job:

    As a Business Development Manager in the CNI and Utilities market, you will be responsible for the proactive hunting, bidding and closing of sales opportunities within the market vertical. This will involve both direct channels and indirectly through larger System Integrators. You’ll work closely with the CNI and Utilities Account Director producing and maintaining account growth plans for CNI and utilities organisations and further afield. The role also involves close working with pre-sales and Technical Architects on bespoke solutions to suit the client’s requirements, and where possible, productising to re-sell into other areas of CNI and Utilities.

    You will work against a clearly defined target that is based on both non-recurring and annual recurring revenue

    Key responsibilities for this job:

    • Sales qualification in order to ensure company’s resources are applied to most likely opportunities
    • Updating company’s pipeline management/CRM tool and accurately forecasting opportunity value, close date, bid status and margin
    • Leading large virtual teams towards the same goal, including bid management, technical delivery and service management.
    • Managing communications on pursuits to all key stakeholders and Vysiion’s leadership team, and obtaining relevant approval at each stage of the sales cycle
    • Development of sales and account plans that demonstrate achievement of performance against sales target, and updating these plans as required
    • Proactively sell Vysiion and Exponential-e solutions into the CNI and Utilities
    • Maintenance of defined and allocated account plans
    • Promote Vysiion brand awareness through attendance at vertical related events, building a strong cohort of supporters across the CNI and Utilities markets and major supply chains
    • Key to the role’s success will be the management of opportunities from “suspect” to prospect" ensuring that deals are qualified against criteria including, but not limited to:

    • Capability match to customer requirements
    • Client relationships
    • Tactical and strategic fit
    • Budget / Total contract value
    • Cash flow
    • Complexity
    • TUPE requirements
    • Commercial and Legal Considerations
    • Bid cycle
    • Alliances and Partners
    • Price to Win

    Knowledge and experience required:

    • Demonstrable success selling within the Telecoms, Cloud, UC, or SI environment
    • Strong understanding of technology application in the Hosting, SD-WAN, Cloud, UC and Voice arenas
    • Experience developing and managing large Systems Integrator (SI) partners
    • Extensive experience navigating complex organizations with a strong understanding of professional services operating models
    • Sound experience and understanding of the CNI and/or Utilities markets
    • Proven track-record of achievement against sales targets
    • Capability of leading large virtual teams
    • Strong written, oral, and interpersonal communication skills

    Mission Statement

    "Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers | Privacy Policy
  • Vysiion: Senior Account Manager - CNI & Utilities
    • Type of role: full time permanent
    • Location: Chippenham, Vysiion
    • Hours: Monday – Friday, 09:00 – 17:30
    • Security Clearance:Ideally NPPV or SC Clearance
    • Travel: Full UK Driving License required
    • Holidays: 25 days + public hoildays

    About Vysiion

    Vysiion, an Exponential-e Group company, is a growing organisation specialising in providing IT Managed Services and Consultancy to the UK Public Sector including utilities, local and central government agencies, blue light, healthcare and defence.

    Overall purpose of the job:

    To secure new business within existing client accounts, increasing Vysiion and Exponential-e revenues in line with set targets

    Ensuring that Vysiion and Exponential-e are delivering on contractual agreements and providing efficient and appropriate services to the customer

    Own the overall responsibility of ensuring that existing accounts are retained and developed as Vysiion customers

    Transform the perception of Vysiion and Exponential-e within account base

    Grow and develop revenue within a portfolio of jeopardy accounts

    Support the renewal process and hold responsibility for securing client renewals on time and to target

    Primary Product Focus Areas:

    • Solution selling of system integration projects across Energy, Water, CNI and Blue Light clients
    • WAN Portfolio: Private Mission Critical IP and SDH networks, VPLS, Data Connectivity and Wireless
    • LAN Portfolio: Networks, CCTV Access Control integration, Cyber Security
    • Unified Communications portfolio
    • Voice portfolio: Hosted and traditional voice offerings
    • Hosting & CloudManaged IT Services and Equipment Sales

    Key responsibilities for this job:

    • To sell new network and ICT services (Cloud, LAN, Wi-Fi, UCC & Server hardware) to existing CNI, Utilities, Rail, OEM and Bluelight accounts
    • Maintaining and developing client relationships
    • Working with client management teams to understand particular business strategies
    • Evaluating those strategies and ensuring Vysiion and Exponential-e’s readiness to keep pace with the implementation of new programs, projects, or features consistent with those strategies
    • Increasing the revenue opportunity within each client’s business portfolio as it relates to utilising additional Exponential-e services or product offerings
    • Tracking and escalation of client issues alongside the client relationship team
    • Establish and coordinate planned visits at the customer location and at Exponential-e
    • Inform clients of new services, partnerships, and/or products as they are announced or released
    • Provide support to additional departments when required, as required

    Knowledge and experience required:

    • The ability to close deals
    • Consistent sales record within the ISP, Cloud, Managed Services, Systems Integrator or Carrier space
    • Experience with selling into the Enterprise customers
    • Knowledge of WAN: VPLS, Data Connectivity and Wireless, LAN, Unified Communications, Hosting & Cloud and Managed IT
    • Track record of converting jeopardy accounts into flourishing customers
    • Ability to evangelise technology and service throughout the customer-base
    • Great communication skills across all levels of an organisational hierarchy
    • World-class stakeholder management skills
    • Excellent written and verbal communication skills with the ability to communicate technical issues to both the IT department and to the client in understandable terms
    • Able to work under pressure making timely and informed decisions to tight timescales, whilst maintaining attention to detail
    • Good working knowledge of Microsoft Excel and Word is essential
    • Well organised and self-motivated team player

    Mission Statement

    "Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

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  • Business Development Manager - Mid Markets

    Type of role: full time permanent

    Location: London

    Hours: Monday – Friday 9:00 – 17:30

    Holidays: 25 days plus public Holidays

    Overall purpose of the job:

    Secure new name business within the SME market across all aspect of the company portfolio including Cloud, Voice and Data.

    To act as an advocate of Exponential-e in all customer interactions and within the external market place

    Key responsibilities for this job:

    • To ensure sales targets are achieved or a Monthly, Quarterly and Annual basis
    • To plan Sales strategies and liaise with Marketing to produce campaigns to increase market share, raising awareness of the Exponential-e brand and technology
    • To support Exponential-e's continued growth within the SME marketplace and ensure enhanced profile within the MLE marketplace
    • To competently and knowledgably advise clients on ICT solutions and managed services that best fulfil their requirements, undergoing full assessments and analysis of client needs
    • To negotiate pricing with clients to achieve sales in line with Exponential-e's pricing policies and client requirements
    • Accurate forecasting of anticipated sales is required, along with regular activity reporting
    • To ensure that the CRM is up to date for all accounts, customer contacts, prospects, deals and opportunities
    • Assist with the mentoring of junior staff members
    • Attending networking events which at times may include activities outside of normal work hours
    • To take responsibility for and achieve personal and career advancement goals in line with Exponential-e’s personal development programme
    • Establish and coordinate planned visits at the customer location and at Exponential-e.
    • Company presentations to C-level executives.
    • To establish, develop and bring on new accounts to manage. Identify up-sell opportunities within the existing accounts.

    Knowledge and experience required:

    • Consistent new business sales record within the the cloud, telecoms, ISP, systems integrator or carrier space
    • Knowledge of cloud, data, voice, connectivity and Internet network technologies
    • Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
    • An ambitious, industrious and aspirational mind-set
    • Experienced selling into the SME/MLE market
    • Must be driven, self-motivated and disciplined
    • Good presentation skills
    • Committed, engaged, and responsible when dealing with customers
    • Eager to learn and develop

    Mission Statement

    "Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers | Privacy Policy
  • Partner Enablement Manager

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    Working with channel sales team to develop strategic partner accounts and increase revenues in line with set targets and business objectives, while continually looking to expand the Exponential-e portfolio in the top partner accounts and increase revenue. You will also execute a sales enablement strategy with the top partners to ensure we are higher, wider and deeper within the partners.

    Key responsibilities for this job:

    • Detailed on-boarding of the larger Channel Partners
    • Provide ongoing training to the top partners on Exponential-e as a company and also products combined with systems understanding
    • Develop a strong knowledge of the Exponential-E solutions portfolio and be able to articulate this to channel partners
    • To build a strong rapport and lasting relationships with existing channel partners in order to grow the account and increase Exponential-e revenues, working in collaboration with Account Directors
    • Contribute to the achievement of the Channel sales target within set accounts
    • Create and develop relationships at all levels and all departments throughout Partner sites.
    • Routine review of each Partner’s utilization of service with Partner’s mid and senior management.
    • Providing recommendations on product placement and utilization levels.
    • Training and Accreditation
    • Drive the success and implementation of the Partner enablement program for both new and existing partners. This includes executing and refining content, scoping and implementing enablement programs that accelerate launches, claims and customer value while working in close partnership with internal teams.
    • Plan, develop, and design training materials to create optimized learning experiences.
    • Define appropriate training cadence, and deliver high-quality online and/or onsite training to meet the needs of the business.
    • Content and Delivery
    • Lead with a data driven approach to identify gaps and provide recommendations to partners to drive additional revenue.
    • Coordinate with Partner Managers to build and drive content for partner enablement in the Partner Ecosystem.
    • Review, create, and update partner facing demand generation and event collateral .
    • Act as a consultant to partners to determine their enablement needs
    • Management of partner enablement plans across multiple partner types, size and product portfolio
    • Proactive outreach to regional partners to develop enablement plans
    • Work with partner managers and their management team to determine specific partner plans that are aligned with partner business plans and goals
    • Work closely with Partner management to create plans to enable the partner with consistent, effective and engaging conversation
    • Create, deliver, and support the partner onboarding programme for the sales organization.
    • Identify areas where additional learning and reinforcement are required.
    • Constantly seek to evolve and refine the enablement and training solutions strategy

    Knowledge and experience required:

    • Channel/Partner Development experience from within the telecoms or IT industry
    • Excellent communication skills and telephone manner
    • Articulate and polished with a professional approach to sales
    • Highly adaptable and proactive
    • Able to multi task and work well under pressure
    • Self-motivated and disciplined
    • Eager to learn and develop

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Senior Solutions Consultant - Microsoft

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    • Act as a technical lead, responsible for the design, delivery and handover of large and small IT consulting projects or programmes, relating to cloud and service transformation, primarily with a Microsoft focus.
    • Work with development teams to transition new products and services into production environments
    • Work with other technical departments in order to train and build up the knowledge base for Cloud/IT services within Exponential-e Ltd

    Key responsibilities for this job:

    • Gathering of architecture, design, and presentation of solutions to meet customer needs on primarily Microsoft-focused technology solutions
    • Ensure deployment and service objectives are met whilst maintaining a high level of prospect/customer satisfaction
    • Act as technical point of contact for prospects, customers, and the sales teams on Cloud Migration and Transformation projects and Microsoft technologies.
    • Provide follow-up support in disseminating technical information to the business on specific applications
    • Provide subject matter expertise to both technical solutions and delivery teams
    • Support in the development and scoping of new service opportunities
    • Produce high and low-level design documentation in preparation of deploying the solution
    • Validate pre-sales designs through due-diligence activities to enable final solution validation
    • Assist with and lead practice development activities, including the development of new services, knowledge management, delivery methodologies and tools
    • Continuously update your knowledge with regards to key cloud technologies such as Office 365 and Azure
    • Present Exponential-e products and technical proposals to potential customers and design value driven architectures
    • Ensure that our managed services team is able to support any solutions you have delivered by conducting a thorough handover, and ensuring the solution has been documented to a sufficiently high standard.
    • Assist with the mentoring of colleagues in our Managed Services team.

    Knowledge and experience required:

    • Strong consulting skills across Microsoft Cloud and Hybrid Technology, particularly Office 365 and Azure IAAS, including experience of most of the following:
      • Microsoft Teams (including Phone Systems and understanding of Direct Routing) 
      • Exchange Online Hybrid migrations 
      • Office 365 Governance
      • SharePoint and OneDrive for Business
      • MS Teams
      • Skype for Business Online
      • EMS
      • Azure IAAS migrations
      • ARM template deployments
      • Azure Governance
      • Azure Site Recovery
    • Strong consulting skills across traditional core Microsoft on-premises technology, including most of the following:
      • Active Directory, DNS, DHCP, Certificate Services and other core workloads
      • Exchange
      • ADFS
      • SQL (including Always On Clustering)
      • SCCM
      • Remote Desktop Services
      • Hyper-V
      • Skype for Business/Lync
    • Experience configuring and deploying both Public and Private Cloud solutions, with a focus on migrations.
    • Strong organisation and planning skills
    • Passionate about technology, especially Microsoft cloud and related technology
    • Excellent attention to detail and a strong ability to prioritise efficiently
    • Solid understanding of networking
    • Highly adaptable and proactive and able to multi-task and able to work well under pressure
    • Efficiently communicate both verbally and in written form
    • Able to work with and manage delivery partners in diverse project teams

    Desirable knowledge and experience:

    • Recent Microsoft qualifications (Teams Administrator Associate, Messaging Administrator Associate, Azure Solutions Architect Expert etc.)
    • Experience designing, implementing and supporting cloud infrastructure 
    • Experience of delivering large or complex projects/transformation projects
    • Experience of VMware, Mimecast, CensorNet, Commvault, SafeNet/Mobilepass
    • Business continuity concepts and applications
    • Comprehensive knowledge of quality assurance principles, methods, design, testing and implementation

    Mission Statement

    "Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

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  • Credit Controller

    Type of role:Full time Temporary

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days plus Public Holidays

    Overall purpose of the job:

    The Credit Controller’s role is to reduce debtor days and work with your own ledger but also working as part of a team.

    Key responsibilities for this job:

    • Maintaining accurate ledger accounts for customers.
    • Allocating receipts including cheques and BACS payments.
    • Daily bank reconciliation
    • Deal efficiently with any Customer queries regarding their accounts.
    • All queries should be logged with the dispute Credit Controller and tracked and escalated, if necessary, until the issue has been successfully resolved.
    • Manage interdepartmental relationships
    • Weekly banking
    • Recommend suspension proceedings where collection has failed
    • Maintain debtor days at pre-defined level
    • Monthly letter and statement run
    • Any other duties considered appropriate for the role
    • Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member

    Knowledge and experience required:

    • Preferred 1-2 years' experience in a similar role
    • Strong excel skills
    • Negotiation skills
    • Must be PC literate and able to use standard software packages particularly Excel
    • Strong customer services focus
    • Responsible and willing to take ownership of work
    • Experience working for an ISP or communications provider would be preferable but not essential.
    • Sharing responsibilities and strong team working capability
    • Good communication skills are essential and must be able to work on own initiative.
    • Must be able to adapt to the use of non-standard systems, standalone databases and bespoke packages.

    Mission Statement

    "Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

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  • Purchase Ledger Specialist

    Type of role: Full time 12 month Fixed Term Contract

    Location: London

    Hours: 9:00am - 5:30pm Mon- Fri

    Overall purpose of the job:

    The Purchase Ledger Clerk’s role is to support the Purchase Ledger Manager in the day to day running of the accounts department. This role will be ideal for a candidate looking to gain experience within a thriving Purchase Ledger Team.

    Key responsibilities for this job:

    • Processing a high volume of bought ledger invoices
    • Taking ownership of supplier accounts and managing the invoices on a monthly basis
    • Dealing with supplier queries, regular supplier statement reconciliations to ensure that the ledgers are kept up to date.
    • Generating payments to suppliers
    • Processing Purchase Orders through the sage system
    • Checking and processing of employee expenses on a monthly basis.
    • Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member

    Knowledge and experience required:

    • Previous experience working within a finance or accounts department
    • Intermediate Excel skills
    • Candidates should be numerate, literate, have good IT skills
    • Organised and methodical approach to work
    • Responsible and willing to take ownership of work
    • Sharing responsibilities and strong team working capability
    • Good communication skills and the ability to work on own initiative are essential
    • A strong attention to detail and a task finisher

    Desirable knowledge and experience:

    • Experience working for a Telecommunications of Managed Service Provider
    • Experience working in purchase ledger
    • Experience using Sage

    Mission Statement

    "Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now
  • Vysiion: 3rd Line Infrastructure Engineer
    • Type of role: full time permanent
    • Location: Cody Park, Farnborough
    • Hours: Monday – Friday, 09:00 – 17:30
    • Holidays: 23 Days + Public Holidays, increasing to 25 days with length of service

    About Vysiion

    Vysiion, an Exponential-e Group company, is a growing organisation specialising in providing IT Managed Services and Consultancy to the UK Public Sector including local and central government agencies, blue light, healthcare and defence.

    Overall purpose of the job:

    Responsible for providing technical support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date.

    Key responsibilities for this job:

    • Support and sustain the PaaS infrastructure to ensure a high‐quality service to customer
    • Manage and Support the VMware environment
    • Manage and Support the backup environment
    • Manage and Support the Windows server environment
    • Certificate Management
    • Manage and Support the Monitoring Solution
    • Ensure appropriate security levels on infrastructure are maintained
    • Diagnose and quickly resolve a wide range of Windows applications and networking problems
    • Ownership of 3rd line incidents, changes & problems

    Knowledge and experience required:

    • Demonstrable ITIL experience
    • Good troubleshooting skills
    • Good documentation (LLDs and work instruction maintenance)
    • Datacentre experience
    • High security experience
    • SC clearance (Essential)
    • Prepared to travel
    • Desirable technical experience:

    • Dell Servers
    • Microsoft Windows Server
    • Cisco Switching
    • VMware vSphere
    • Cisco ASA Firewalls
    • Juniper SRX Firewalls
    • Dell SAN
    • Veeam Backup
    • Desirable qualifications: (preference order)

    • Microsoft MCSE/MCSA
    • Cisco CCNA
    • VMware VCP‐DCV
    • Juniper JCNIA
    • Cisco CCNP

    Mission Statement

    "Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

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  • Channel Partner Manager

    Type of role: full time permanent

    Hours: Monday – Friday 9:00 – 17:30

    Holidays: 25 days plus Public Holidays

    Overall purpose of the job:

    To develop channel accounts to increase revenues in line with set targets. The objective is underpinned by the need to provide partners with significant commercial advantage.

    Key responsibilities for this job:

    • Build lasting relationships with partners and increase spend with Exponential-e
    • Plan sales strategies and work closely with marketing to raise awareness of Exponential-e and build a strong pipeline
    • Ensure that targets are achieved
    • Competently and knowledgably advise partners on network solutions and services that best fulfil their customer requirements, undergoing full assessments and analysis of client needs
    • Align Exponential-e portfolio within partner services and ensure partners sales teams are aware of positioning and benefits
    • Negotiate pricing with partners to achieve sales in line with Exponential-e's pricing policies and client requirements
    • Conducting face to face channel meetings with partners and their clients
    • Managing internal resource and interfacing with internal departments
    • To achieve personal/career advancement goals in line with Exponential-e’s personal development programme

    Other duties the Channel Partner Manager will be required to undertake as may be assigned by Sales Manager:

    • Accurate forecasting of anticipated sales is required, along with regular activity reporting
    • Participation in planning and preparing marketing campaigns along with your own targeted campaigns
    • Attending networking events
    • Activities outside of normal work hours may also be required

    Knowledge and experience required:

    • Consistent channel sales record within the telecoms, ISP, carrier or systems integrator space
    • Knowledge of data connectivity, WAN and Internet network technologies
    • Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
    • Must be driven, self-motivated and disciplined
    • Articulate and polished with a professional approach to sales
    • Eager to learn and develop

    Mission Statement

    "Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

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  • Vysiion: Commercial & Projects Analyst
     
    • Type of role: full time permanent
    • Location: Chippenham, Vysiion
    • Hours: Monday – Friday, 09:00 – 17:30
    • Holidays: 23 Days + Public Holidays, increasing to 25 days with length of service

    About Vysiion

    Vysiion, an Exponential-e Group company, is a growing organisation specialising in providing IT Managed Services and Consultancy to the UK Public Sector including local and central government agencies, blue light, healthcare and defence.

    Overall purpose of the job:

    To provide analysis & reporting on the financials of key, large-value projects & contracts along with providing commercial support for new sales opportunities, for a newly acquired entity in the Exponential-e Group.

    Key responsibilities for this job:

    • Develop a framework and process to enable close tracking of, and accurate reporting on key, large-value customer projects delivered by the business, including:
      • Build good relationships and work closely with the project delivery teams, in order to obtain the necessary information and guide them to keep good quality records
      • Review customer contracts in order to understand and itemise the revenue deliverables of each project
      • Build and maintain a register of all project deliverables, and associated financials
      • Record and report monthly on the work completed on each deliverable
      • Maintain and update a forecast of expected future delivery timescales
    • Provide support to the Financial Controller, to help ensure complete and accurate recognition of Revenue & Costs of Sale in the P&L
    • Assist in the preparation and communication of Project Financial Reviews, to help the business understand the areas of success or failure in fully delivered projects
    • Assist in the preparation and communication of analysis of the performance of the project department
    • Provide support to Group FP&A to assist in the building of accurate forecasts and business plans
    • Provide commercial support to the sales team, modelling cost profiles and informing pricing on new sales opportunities
    • Provide support to the Finance team during the annual financial audit
    • Ad hoc tasks, analysis and reports to support the business

    Knowledge and experience required:

    • Part Qualified Accountant ACA / ACCA / CIMA, or equivalent
    • Strong commercial acumen and a keen eye for detail
    • Ability to build strong, effective working relationships with colleagues across different departments
    • Ability to work independently, self-motivate, organize & adhere to deadlines in a fast-growing business
    • Advanced MS Office skills, notably Excel and PowerPoint

    Desirable knowledge and experience:

    • Experience in IT / Technology industry, or other project & service business 
    • Ability to understand and interpret legal contracts
    • Experience of Access Dimensions and/or AutoTask

    Mission Statement

    "Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers | Privacy Policy
  • Vysiion: 2nd Line Infrastructure Engineer
    • Type of role: full time permanent
    • Location: Chippenham
    • Hours: Monday – Friday, 37.5 hours per week.  Shift times - 07:30-16:00, 08:00-16:30, 08:30-17:00, 09:30-18:00
    • Holidays: 23 Days + Public Holidays, increasing to 25 days with length of service

    About Vysiion

    Vysiion, an Exponential-e Group company, is a growing organisation specialising in providing IT Managed Services and Consultancy to the UK Public Sector including local and central government agencies, blue light, healthcare and defence.

    Overall purpose of the job:

    Day to day delivery of IT support and technical services to Vysiion customer base. Build and retain relationships with existing customers, whilst maintaining the skills and technical competence to meet the requirements of customers and the company.

    Key responsibilities for this job:

    • Respond to requests for technical assistance via phone and electronically
    • Diagnose and resolve technical hardware and software issues in a timely, concise and informative manner
    • Hardware fault analysis and repair
    • Attend customer sites and provide IT support as directed by the customer
    • Proactively advise clients on potential improvements to their infrastructure
    • Where required go through client change process in order to perform tasks
    • Completion of project documentation, PID, test report
    • Travel between various Vysiion company office locations as required
    • Accurate, informative, reporting & communication with other departments
    • Completion of service tickets in a timely, concise and informative manner
    • Follow/Maintain ITIL Process
    • Identify and escalate situations requiring urgent attention
    • Liaise with customer services to track job progress and completion
    • Take ownership of customer problems
    • Document Service Desk Processes, Triage/UAT Scripts

    Knowledge and experience required:

    • Experience in a Helpdesk, Service Desk or similar role
    • Experience supporting Windows Server 2012 R2 and up
    • Experience supporting Azure, Office 365 and other cloud-based solutions
    • Experience supporting virtualization software such as VMware
    • Experience dealing with networking devices such as firewalls and switches
    • Experience with PBX systems such as 3cx
    • Experience in Backup solutions, such as Veeam
    • Experience of working within an ITIL framework
    • Full driving license and the ability to be able to work on customer sites as appropriate with minimal supervision
    • Desirable skills and experience:

    • Citrix
    • VMware Cloud
    • Microsoft Intune
    • SharePoint
    • Experience supporting Dell Hardware
    • ITIL Foundation certificate
    • Industry Standard qualifications (e.g. Microsoft MCSE/MCSA, VMware VCP‐DCV,Cisco CCNA/CCNP, Juniper JCNIA)

    Mission Statement

    "Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers | Privacy Policy
  • Vysiion: 1st Line Infrastructure Engineer
    • Type of role: full time permanent
    • Location: Spring Park, Corsham
    • Hours: Monday – Friday, 37.5 hours per week.  Shift times - 07:30-16:00, 08:00-16:30, 08:30-17:00, 09:30-18:00
    • Holidays: 23 Days + Public Holidays, increasing to 25 days with length of service

    About Vysiion

    Vysiion, an Exponential-e Group company, is a growing organisation specialising in providing IT Managed Services and Consultancy to the UK Public Sector including local and central government agencies, blue light, healthcare and defence.

    Overall purpose of the job:

    Responsible for providing first level customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date.

    Key responsibilities for this job:

    • Respond to requests for technical assistance via phone and electronically
    • Diagnose and resolve technical hardware and software issues in a timely, concise and informative manner
    • Hardware fault analysis and repair
    • Attend customer sites and provide IT support as directed by the customer
    • Proactively advise clients on potential improvements to their infrastructure
    • Where required go through client change process in order to perform tasks
    • Completion of project documentation, PID, test report
    • Travel between various Vysiion company office locations as required
    • Accurate, informative, reporting and communication with other departments
    • Completion of service tickets in a timely, concise and informative manner
    • Follow/Maintain ITIL Process
    • Identify and escalate situations requiring urgent attention
    • Liaise with customer services to track job progress and completion
    • Take ownership of customer problems
    • Document Service Desk Processes, Triage/UAT Scripts

    Knowledge and experience required:

    • Experience in a Helpdesk, Service Desk or similar role or equivalent qualification
    • Experience providing desktop/infrastructure technical support or equivalent qualification
    • Strong customer service focus
    • Excellent verbal and written communication skills with a professional phone manner

    Desirable technical skills and experience:

    • Experience supporting Windows 10 and current Windows Server operating systems (2008/2012/2016)
    • Experience dealing with Active Directory
    • Experience in supporting Office 365 or other cloud-based solutions
    • Experience with PBX systems such as 3cx
    • Experience in Backup solutions, such as Veeam
    • Experience of working within an ITIL framework, ideally with an ITIL Foundation certificate
    • Industry Standard qualifications (e.g. Microsoft MCSA, Cisco CCNA, Juniper JCNIA)
    • Mission Statement

      "Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

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  • Managed Services Engineer - Azure
    • Type of role: full time permanent
    • Location: London
    • Hours: Monday – Friday split shift – week 1 08.00-16.30, week 2-4 09.00-17.30, week 5 10.30-19.00
    • Holidays: 25 days

    Overall purpose of the job:

    Provide 2nd Line Infrastructure and Desktop support to a wide range of customers across all industries

    Primarily responsible for managing and owning support tickets and driving customer issues through to resolution

    To support the Managed Services Technicians (1st line) to resolve issues that come into the service desk acting as a point of escalation for more challenging issues

    Key responsibilities for this job:

    • Respond to support calls as assigned within Service Level Agreements; ensuring calls are quickly and accurately logged and resolved and analysed to prevent future occurrences
    • Driving fault resolution to ensure SLA’s are not breached
    • Ensure issues are handled effectively by following our SLA and escalation Guidelines
    • Support the Managed Services Technicians (1st line) to resolve issues that come into the service desk acting as a point of escalation for more challenging issues
    • Troubleshooting customer technical faults, working with internal team, external vendors and service providers to achieve fault resolution
    • Work as a team to deliver timely resolution to customer requests from telephone and email
    • Maintain an understanding of the internal and external escalation process
    • Jeopardy management to reduce escalation and SLA breaches
    • Continually identify areas for process clarification and improvement and ensure the required process review work is completed
    • Ensure Knowledge Management and Configuration Management databases are maintained
    • Maintain professional working relationships with customers, suppliers and work colleagues
    • Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member
    • Cover out of hours on a team rota for 1 week in ‘x’, where ‘x’ is the number of MS Engineers

    Knowledge and experience required:

    • Experience of providing 2nd Line technical support in a busy customer facing Service Desk environment
    • Excellent troubleshooting and analytical skills with the ability to pick up new technology quickly and independently
    • Ability to work with a range of technical systems in varied customer environment
    • Strong interpersonal and communication skills, particularly customer facing techniques and listening abilities
    • Understanding of ITIL framework including Incident Management, Change Management and Problem Management
    • Ability to work under own initiative, manage own time and work to deadlines
    • Both approachable and assertive, with the ability to build and maintain strong working relationships with management, service delivery teams and customers.

    Technical Skills:

    • Experience in managing/troubleshooting Windows server OS 2003 - 2019
    • Hands on experience in managing and troubleshooting Microsoft Azure & M365
    • Experience in Microsoft Exchange, Active Directory, SQL Server & SCCM
    • Experience in managing/troubleshooting VMWare and/or Hyper-V
    • Experience in configuring, managing and troubleshooting enterprise level backup product
    • Demonstrable appreciation for system security & Updates (compliance)
    • Exposure to managing Citrix/Citrix Cloud environment
    • Applicants will ideally be either MCP, MCSA, MCSE or VCP certified

    Mission Statement

    "Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers | Privacy Policy
  • 1st Line Network Technician
    • Type of role: full time permanent
    • Location: London
    • Hours: Monday - Friday 9:00am - 17:30pm
    • Holidays: 25 days

    Overall purpose of the job:

    Day to day running of the Service Desk providing client support with a focus on providing a high level of customer service.

    Key responsibilities for this job:

    • First line support handling customer enquiries and support issues using our ticketing system
    • Proactive network monitoring of alarms and traps for our customers via our monitoring tools
    • Troubleshooting DSL circuit faults and working with carriers to achieve fault resolution
    • Driving fault resolution to ensure SLA's are not breached
    • Escalation of faults/outages in accordance with Exponential-e procedures

    Knowledge and experience required:

    • Passion for working within the networking field and eager to learn and develop
    • Strong customer service focus and experience working within a customer focussed role
    • Good general networking technical skills - TCP/IP, DNS
    • Networking degree or CCNA certification

    Desirable knowledge and experience:

    Mission Statement

    "Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers | Privacy Policy
  • Vysiion: 1st Line Infrastructure Engineer
    • Type of role: full time permanent
    • Location: Vysiion HQ in Chippenham and client site in Swindon
    • Hours: Monday – Friday, 37.5 hours per week.  Shift times - 07:30-16:00, 08:00-16:30, 08:30-17:00, 09:30-18:00
    • Holidays: 23 Days + Public Holidays, increasing to 25 days with length of service

    About Vysiion

    Vysiion, an Exponential-e Group company, is a growing organisation specialising in providing IT Managed Services and Consultancy to the UK Public Sector including local and central government agencies, blue light, healthcare and defence.

    Overall purpose of the job:

    Responsible for providing first level customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date.

    Key responsibilities for this job:

    • Respond to requests for technical assistance via phone and electronically
    • Diagnose and resolve technical hardware and software issues in a timely, concise and informative manner
    • Hardware fault analysis and repair
    • Attend customer sites and provide IT support as directed by the customer
    • Proactively advise clients on potential improvements to their infrastructure
    • Where required go through client change process in order to perform tasks
    • Completion of project documentation, PID, test report
    • Travel between various Vysiion company office locations as required
    • Accurate, informative, reporting and communication with other departments
    • Completion of service tickets in a timely, concise and informative manner
    • Follow/Maintain ITIL Process
    • Identify and escalate situations requiring urgent attention
    • Liaise with customer services to track job progress and completion
    • Take ownership of customer problems
    • Document Service Desk Processes, Triage/UAT Scripts

    Knowledge and experience required:

    • Experience in a Helpdesk, Service Desk or equivalent qualification
    • Experience providing desktop/infrastructure technical support or equivalent qualification
    • Strong customer service focus
    • Excellent verbal and written communication skills with a professional phone manner
    • Full driving license and the ability to be able to work on customer sites as appropriate with minimal supervision

    Desirable technical skills and experience:

    • Experience supporting Windows 10 and current Windows Server operating systems (2008/2012/2016)
    • Experience dealing with Active Directory
    • Experience in supporting Office 365 or other cloud-based solutions
    • Experience with PBX systems such as 3cx
    • Experience in Backup solutions, such as Veeam
    • Experience of working within an ITIL framework, ideally with an ITIL Foundation certificate
    • Industry Standard qualifications (e.g. Microsoft MCSA, Cisco CCNA, Juniper JCNIA)
    • Mission Statement

      "Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

      Apply Now | Vacancies | Careers | Privacy Policy

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