Vacancies

Shape your future with Exponential-e

22 September 2021

Expression of Interest
The role you are seeking may not be available currently, please upload your CV and should a suitable vacancy arise we will be in touch!
Careers at Exponential-e :
Our passion for technology is only matched by our passion for our people. Working at Exponential-e means coming into a dynamic environment where motivated employees have the opportunity to become experts in their field, thought leaders and game changers of the future. In all areas of our business we strive to build teams that: continually seek meaningful results through innovation, are customer-focused and thrive on working in a fast-paced and friendly environment.
People:
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Channel Partner Manager
Type of role: full time permanent
Hours: Monday – Friday 9:00 – 17:30
Holidays: 25 days plus Public Holidays
Overall purpose of the job:
To develop channel accounts to increase revenues in line with set targets. The objective is underpinned by the need to provide partners with significant commercial advantage.
Key responsibilities for this job:
- Build lasting relationships with partners and increase spend with Exponential-e
- Plan sales strategies and work closely with marketing to raise awareness of Exponential-e and build a strong pipeline
- Ensure that targets are achieved
- Competently and knowledgably advise partners on network solutions and services that best fulfil their customer requirements, undergoing full assessments and analysis of client needs
- Align Exponential-e portfolio within partner services and ensure partners sales teams are aware of positioning and benefits
- Negotiate pricing with partners to achieve sales in line with Exponential-e's pricing policies and client requirements
- Conducting face to face channel meetings with partners and their clients
- Managing internal resource and interfacing with internal departments
- To achieve personal/career advancement goals in line with Exponential-e’s personal development programme
Other duties the Channel Partner Manager will be required to undertake as may be assigned by Sales Manager:
- Accurate forecasting of anticipated sales is required, along with regular activity reporting
- Participation in planning and preparing marketing campaigns along with your own targeted campaigns
- Attending networking events
- Activities outside of normal work hours may also be required
Knowledge and experience required:
- Consistent channel sales record within the telecoms, ISP, carrier or systems integrator space
- Knowledge of data connectivity, WAN and Internet network technologies
- Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
- Must be driven, self-motivated and disciplined
- Articulate and polished with a professional approach to sales
- Eager to learn and develop
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Public Sector Account Manager
Type of role: full time permanent
Location: London
Hours: Monday-Friday 09:00-17:30
Holidays: 25 days
Overall purpose of the job:
To support and execute the new business acquisition strategy of Exponential-e Group Sales ensuring achievement of all assigned margin, revenue and contract value targets.
Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators
Primary Product Focus Areas:
- WAN Portfolio: VPLS, Data Connectivity and Wireless
- LAN Portfolio
- Unified Communications portfolio
- Voice portfolio: Hosted and traditional voice offerings
- Hosting & Cloud
- Managed IT Services and Equipment Sales
Key responsibilities for this job:
- Develop and execute short, medium and long term business plans to exceed targets
- Achieve and exceed margin, contract value, and revenue targets
- Deliver against key performance indicators and objectives
- Prospect, qualify, negotiate and close key new business deals
- Build and maintain a solid and robustly qualified pipeline of sales opportunities within assigned industry verticals growing to a level of 4x target coverage.
- Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
- Religiously maintain opportunity pipeline and deal positions on CRM (Salesforce)
- Develop strategy, produce win-plans and execute on major deals
- Define target list and engage suspects based on clearly defined criteria
- Carry out and record target prospect meetings in line with agreed KPIs
- Develop an in-depth knowledge of the factors impacting the technology market, adoption and trends for assigned verticals
- Generate strong relationships with senior executives within customer and prospect base
- Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
- Identify and develop opportunities for strategic step-change revenue growth
- Produce quotations and lead Exponential-e responses to tenders, RFI’s, RFPs, and other response formats
- Build and provide clear leadership to virtual teams in pursuit of major business opportunities
- Collect and understand target client requirements, building commercial propositions based on Capex , Opex and other commercial needs to gain competitive advantage
- Understand and be able to articulate deal level P&Ls
- Attend, present and host at industry events
- Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions particularly: WAN (VPLS, Point to Point), Hosting and Cloud, Managed IT services; Hosted Voice and Unified Comms.
- Build and leverage an understanding of competition and their propositions to Exponential-e advantage
- Formulate and complete client presentations to an exceptional standard
- Complete monthly reports and other administrative requirements to quality standards and required timeframes.
- Other tasks as required and commensurate with role
Knowledge and experience required:
- Extensive experience within the Connectivity, Cloud, Hosting, UC, and Vendor environment
- Experience in developing business in assigned industry verticals
- Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas
- Able to demonstrate strong commercial understanding and business acumen
- Strong sales skills (prospecting, qualifying, campaign management)
- Detailed understanding of sales process and demonstration of world class sales rigour
- Proven track record of identifying, developing and closing major opportunities
- Proven and consistent track record of target over-achievements
- Excellent networking ability and natural communication style
- Excellent communicator with strong presentation, numeracy and written skills
- Strong problem solving abilities; able to facilitate discussions and outcomes
- Able to travel within designated territory and able to work with the minimum of supervision
- Microsoft XP (Excel, Word, Email, Access, Power Point)
- Salesforce CRM experience advantageous but not essential
- Degree level education advantageous, but track record of success in aligned career more important
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Junior Solutions Consultant
Type of role: full time permanent
Location: London
Hours: Monday-Friday 09:00-17:30
Holidays: 25 days
Overall purpose of the job:
- Exponential-e is in the market for a Solutions Consultant who can support the Sales Account Managers on the network solution designs. The candidate would be expected to have a good knowledge Telecoms/Solution designs and be able to provide:
- “Pre-Sales” Solutions support internally and externally to Sales Account Managers working on network and basic voice or cloud projects
- Work as a team player to assist in the smooth running of the Solutions department
- Closely interact with the engineering department during the design stage of new solutions
Key responsibilities for this job:
- To engage with Sales Account Managers from the early stage of the opportunity cycle
- Technically qualify new opportunities in conjunction with the commercial qualification
- To attend customer meetings with Sales Account Managers
- To participate in customer conference calls when required
- The ability to design and develop innovative and competitive solutions, working individually To engage with Sales Account Managers from the early stage of the opportunity cycle
- leading a wider virtual team for the qualified opportunity
- Support the Sales Account Manager with the commercials of the opportunity
- Work very closely with the Exponential-e Bid Team and Account Managers to respond to tenders (RFI/RFP)
- To act as a central point of contact and provide technical support within existing accounts
- Create a close working relationship with the engineering department in order to validate proposed designs and solutions
Knowledge and experience required:
- Minimum of 1 to 3 years of Significant IT / Telecoms experience
- Experience in a pre-sales environment with the ability to talk confidently about technical solutions
- Excellent presentation skills – the ability to articulate technical concepts to a non-technical audience
- Good commercial acumen
- Proven technical design skills and the ability to create design documentation
- Knowledge of VPLS, MPLS, IP Networking, Routing Protocols, BGP, VRRP, IGRP
- It’d be advantageous for you to have experience in one of the below:
  - Experience in designing secure Internet solutions (UTM firewalls. SIEM)
  - Knowledge of LAN (wired and wireless) environments
  - Familiarity with Private & Public Cloud architecture
  - Previous hands on technical experience
- A Bachelor’s Degree or equivalent experience would be beneficial
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
3rd Line Network Engineer - Premier Support Team
Type of role: Full time permanent
Hours: Monday – Friday, alternating early and late shifts, 7am - 3:30pm, 3:30pm – 12 midnight, on-call out of hours
Holidays: 25 days
Location: London HQ, 100 Leman Street, London, E1 8EU
Overall purpose of the job:
Providing 3rd Line technical support and the implementation of network and network security services.
Providing a high level of customer service and support.
Key responsibilities for this job:
- Troubleshooting complex incidents and achieving efficient resolution for our customers
- Providing remote assistance in the implementation of new customer sites
- Driving fault resolution to ensure SLA’s are not breached
- Working with vendors to troubleshoot complex incidents (Cisco Meraki, Cisco ISE and Palo Alto)
- Configuring and testing replacement hardware for customers
- Focusing on driving resolution of escalated/chronic incidents
- Collaborating with other technical or non-technical departments
- Maintaining professional working relationships with customers, suppliers, and work colleagues.
- Performing other duties as assigned
- Part of an on-call rota for out of hours support and implementation of new customer sites
Knowledge and experience required:
- Experience working within a NOC / Network Engineer / Network Security Engineer role
- Routing and switching knowledge
- Positive and professional attitude
- Excellent verbal and written communication skills
- Ability to handle customer’s queries over the phone in a polite and professional way
Desirable knowledge and experience:
- Experience working with enterprise customers with large WAN & LAN estates
- Experience working with Cisco ISE and Meraki
- Experience supporting Palo Alto firewalls
- Palo Alto Networks Certified
- Cisco CCNP Certified
- Cisco Meraki Solutions Specialist Certified
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Vysiion: Field Services Engineer
- Type of role: full time permanent
- Location: Chippenham
- Hours: 37 Hours per week Monday-Friday between 07:00-19:00
- Holidays: 25 days
Overall purpose of the job:
To undertake site Installation activities and as required lead the site team and ensure all works/projects are completed on time, in budget and that quality of work is maintained along with a professional site team at all times. NB: Sites will vary and will include Utilities, renewables, factories and Data Centre sites as the business requires.
Key responsibilities for this job:
- To work closely with the Field Service Manager and other team members to ensure the success and profitability of the team.
- Completion of works within project timescales
- To effectively manage a installation team; ensuring work is completed in a timely and professional manner - exceeding both client and customer expectations; liaising with various departmental associates to achieve customer satisfaction and installation completion
- Ability to implement work pack instructions & produce red-line mark up diagrams
- To improve site efficiencies on site
- To ensure that any inefficiencies at site as a result of customer actions (or non-actions) are properly recorded and presented to Project Manager/Field Services Manager.
- To report on progress percentage complete at site against original and revised scope of works.
- Detailed daily weekly site reports – internal & customer facing as required
- Ensure allocation of manpower resource with skill set capability.
- Management control of site variations with client
- Ensure all site personnel adhere to required site & Vysiion H & S procedures, produce site quality plans & manage projects under CDM as required (training support to be given)
- Site Surveys
- Management & control of sub – contractors on site
- To provide technical support & assistance to site install team
- Mentoring of site engineers
- To carry out, to a high level of competence, the installation, construction and splicing of all types of fibre optic technologies, including UG, OPGW, Skywrap and ADSS joints, (multi mode and single mode fibre) & blown fibre.
- To carry out, to a high level of competence the installation of structured cabling systems such as- Cat5e UTP/STP, Cat6 UTP/STP & Cat6a UTP/STP with the ability to terminate and test cables to a high standard. Competent and experienced in testing, tracing and fault-finding data cabling using a Fluke DSX.
- To be fully competent in, and understand the use of, OTDR and ILM test equipment for testing purposes on both multi mode and single mode cables and to produce and analyse accurate test documentation, and prepare reports.
- To carry out, to a high level of competence, the installation and construction of ODF’s, termination shelves and other internal fibre construction jobs, including cable containment & internal cabling.
- To foster good customer/Supplier relationships.
- To provide standby cover as required on a rota basis.
- To work in accordance with Vysiion and customers’ Health and Safety requirements.
- Conversant with MS Word/Excel/Project/Outlook & Databases
Expectations:
- A responsible attitude and behave in a manner appropriate to the position.
- Good spoken and written communication skills.
- The ability to make decisions, to ‘think on their feet’, and to communicate and present information effectively.
- The ability to plan and prioritise his own work.
- The ability to produce and interpret spreadsheets, customer documents & project plans.
- The ability to prepare RAMS – with technical content support from the team as required
- Integrity focus and will show initiative.
- Thorough understanding of Health & Safety at Work
- A willingness to learn and take on new emerging technologies
Experience:
- Fibre Fusion Splicing and jointing
- Structured cabling installation
- Copper installation, jointing and connections
- Working knowledge of copper testing
- One or more of: CCTV/PA/Wi-Fi/Assess Control installation, testing and commissioning
- Cable containment
- Compile Test Result Packages
- Competent IT skills on Microsoft Office, Microsoft Internet Explorer, Internet
- Site Lead/Managing Site Team, including sub-contractors
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers | Privacy Policy
If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Vysiion: Field Services Engineer
- Type of role: full time permanent
- Location: London
- Hours: 37 Hours per week Monday-Friday between 07:00-19:00
- Holidays: 23 days
Overall purpose of the job:
To undertake site Installation activities and as required lead the site team and ensure all works/projects are completed on time, in budget and that quality of work is maintained along with a professional site team at all times. NB: Sites will vary and will include Utilities, renewables, factories and Data Centre sites as the business requires.
Key responsibilities for this job:
- To work closely with the Field Service Manager and other team members to ensure the success and profitability of the team.
- Completion of works within project timescales
- To effectively manage a installation team; ensuring work is completed in a timely and professional manner - exceeding both client and customer expectations; liaising with various departmental associates to achieve customer satisfaction and installation completion
- Ability to implement work pack instructions & produce red-line mark up diagrams
- To improve site efficiencies on site
- To ensure that any inefficiencies at site as a result of customer actions (or non-actions) are properly recorded and presented to Project Manager/Field Services Manager.
- To report on progress percentage complete at site against original and revised scope of works.
- Detailed daily weekly site reports – internal & customer facing as required
- Ensure allocation of manpower resource with skill set capability.
- Management control of site variations with client
- Ensure all site personnel adhere to required site & Vysiion H & S procedures, produce site quality plans & manage projects under CDM as required (training support to be given)
- Site Surveys
- Management & control of sub – contractors on site
- To provide technical support & assistance to site install team
- Mentoring of site engineers
- To carry out, to a high level of competence, the installation, construction and splicing of all types of fibre optic technologies, including UG, OPGW, Skywrap and ADSS joints, (multi mode and single mode fibre) & blown fibre.
- To carry out, to a high level of competence the installation of structured cabling systems such as- Cat5e UTP/STP, Cat6 UTP/STP & Cat6a UTP/STP with the ability to terminate and test cables to a high standard. Competent and experienced in testing, tracing and fault-finding data cabling using a Fluke DSX.
- To be fully competent in, and understand the use of, OTDR and ILM test equipment for testing purposes on both multi mode and single mode cables and to produce and analyse accurate test documentation, and prepare reports.
- To carry out, to a high level of competence, the installation and construction of ODF’s, termination shelves and other internal fibre construction jobs, including cable containment & internal cabling.
- To foster good customer/Supplier relationships.
- To provide standby cover as required on a rota basis.
- To work in accordance with Vysiion and customers’ Health and Safety requirements.
- Conversant with MS Word/Excel/Project/Outlook & Databases
Expectations:
- A responsible attitude and behave in a manner appropriate to the position.
- Good spoken and written communication skills.
- The ability to make decisions, to ‘think on their feet’, and to communicate and present information effectively.
- The ability to plan and prioritise his own work.
- The ability to produce and interpret spreadsheets, customer documents & project plans.
- The ability to prepare RAMS – with technical content support from the team as required
- Integrity focus and will show initiative.
- Thorough understanding of Health & Safety at Work
- A willingness to learn and take on new emerging technologies
Experience:
- Fibre Fusion Splicing and jointing
- Structured cabling installation
- Copper installation, jointing and connections
- Working knowledge of copper testing
- One or more of: CCTV/PA/Wi-Fi/Assess Control installation, testing and commissioning
- Cable containment
- Compile Test Result Packages
- Competent IT skills on Microsoft Office, Microsoft Internet Explorer, Internet
- Site Lead/Managing Site Team, including sub-contractors
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers | Privacy Policy
If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Vendor Partnership Manager
- Type of role: full time permanent
- Location: London
- Hours: Monday – Friday, 09:00 – 17:30
- Holidays: 25 days
Overall purpose of the job:
To build strong relationships with our partner community and our internal sales team in-order to build large deal pipeline and accelerate the digital transformation of our joint and new customers. Own the operational side of the go to market strategy including forecast, pipeline, Events, Business Development, Partner training and enablement programs.
Your success will be measured based on your ability to achieve sales targets, and deliver end-customer success, while driving world-class customer solutions.
Key responsibilities for this job:
- Provide and develop a clear structured approach with both new and existing partners that delivers the highest return for the business.
- Develop, manage and execute on the partner specific business plans with clear KPIs to track business impact for partner business.
- Identify and develop account targets, define the value proposition, and engage and train the sales teams on the Partners go to market solutions.
- Support the sales teams in meetings with customers and prospects where the technology provided by the managed vendors are a key part of the opportunity.
- Drive execution of the Sales & Marketing programs, within the direct and indirect channel, branding, training events, direct marketing, market research, thought leadership, and the management of the alliances pipeline.
- Build a world class partnership that contributes to growth and increased average deal size. This will include Sell to, Sell with, Sell Through Motions
- Represent Exponential-e within Partner Industry Events and report and represent the progress on the C Level engagement aligned to business plan.
Knowledge and experience required:
- Minimum 10 years of experience in enterprise sales/channel development
- Expert knowledge of Alliance & Channel techniques, business partner relationship development strategies, and knowledge of market and technology within ICT
- Demonstrated experience navigating complex organizations with a strong understanding of professional services operating models
- Strong written, oral, and interpersonal communication skills
- Professional and accomplished public speaking
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers | Privacy Policy
If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Technical Design Authority
- Type of role: full time permanent
- Location: London
- Hours: Monday-Friday 09:00-17:30, on-call hours required
- Holidays: 25 days
Overall purpose of the job:
The Exponential-e Technical Design Authority operates as the technical lead and senior technical contact for engagements across our diverse customer base as well as working inside our business to lead and drive design, implementation and support activities delivering benefit to one or many stakeholders. The team adds value by providing continuity of engagement and influence, optimally operating from initial opportunity scoping, through presales, design, implementation and support. You will be the key point of continuity that glues the efforts of your colleagues together.
The role requires a broad and diverse range of technical experience as your colleagues and customers will look to you for guidance, this understanding will also ensure you protect our organization from committing to deliver suboptimal or incompatible solutions and therefore failing in the eyes of our customer. To achieve this, you must also be an expert communicator, able to think fast and represent a situation professionally and eloquently, often with little or no time to prepare. Your people skills are equally as important as your technical aptitude as a large part of your day will be spent collaborating across both internal and external forums to progress projects, deal with escalations, complement presales engagements and embed with your customers business to understand the challenges facing them.
Key Responsibilities:
- Leading and directing the collation of requirements, production of architecture, design, and presentation of solutions to meet customer requirements.
- Ensure deployment and service objectives are met whilst maintaining a high level of prospect/customer satisfaction.
- Definition of work packages for the Professional Services or Managed Services teams to deploy and provide ongoing support to them during the build and handover processes.
- Work with Project Management to facilitate project reporting, delivery planning, checkpoint meetings (including conference calls and workshops) and to oversee project implementations.
- Act as technical point of contact for prospects, customers, and the sales teams on both BAU and project work across a wide variety of changing technologies.
- Provide follow-up support in disseminating technical information to the business throughout the contract lifecycle.
- Provide subject matter expertise to both technical solutions and delivery teams.
- Support in the development and scoping of new service opportunities.
- Review and critique produced presales proposals and high and low-level design documentation in preparation for release to the customer.
- Validate pre-sales designs against technical, project and commercial best practice.
- Continuously update your technical and soft skill knowledge.
- Present Exponential-e products and technical proposals to potential customers across a wide variety of industries and levels of seniority.
- Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member
Vysiion: Data Centre Technician
- Type of role: Full time Permanent
- Location: Hendon
- Hours: Shift - 24x7, 4 on 4 off
- Holidays: 25 days per annum inclusive of bank holidays
- Security Clearance: the role will require you to undertake the SC clearance process with Vysiion
About Vysiion
Vysiion, an Exponential-e Group company, is a growing organisation specialising in providing IT Managed Services and Consultancy to the UK Public Sector including local and central government agencies, blue light, healthcare and defence.
Key responsibilities for this job:
- Racking of computer hardware, switches, routers, firewalls, servers or other equipment
- Equipment and cable installation (copper and fibre)
- Un-racking, packing and shipping equipment
- Power cycling of equipment
- Reseating a network drive or cable/patch lead
- Checking hardware/network activity, firewall status or looking for errors display through LED alerts or system monitoring tools
- Data Centre auditing for racks, assets and patching
- Asset tag hardware
- Work with customer engineering teams to assist in diagnosis and resolution of incidents across a range of technologies
- Vendor hosting
- Receive hardware orders
- Provide friendly, professional and effective technical support to our sites
- Work as part of an extended customer support team including colleagues on the support desk and in other locations
- Work to customer SLAs
- Communicate with site technicians and track problems through to resolution escalating when required
Knowledge and experience required:
- Related field, equivalent HND/GNVQ or IT qualification
- Must meet SC and BPSS security clearance vetting and approval requirements
- Previous experience in a similar role
- Self-directed, methodical and organized in your approach to work
- Logical in your approach to troubleshooting, problem solving and fault diagnosis
- Ability to take ownership of issues and following through to resolution
- Good team player with strong customer service focus
- Willingness to learn with friendly, professional and flexible attitude
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers | Privacy Policy
If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Senior Cloud Solutions Consultant
- Type of role: full time permanent
- Location: London
- Hours: Monday-Friday 09:00-17:30
- Holidays: 25 days
Overall purpose of the job:
- To provide technical pre-sales support to the Exponential-e sales teams for standard and bespoke cloud services, managed services and professional service opportunities.
- To support the company in achieving the sales targets through the creation of least cost-compliant and validated solution design aligned to customer and partner requirements
- To undertake and achieve strategic objectives as defined by the Cloud Solutions Manager to ensure the continued evolution, efficiency and productivity of the cloud solutions department.
- To effectively manage a personal case queue to enable Exponential-e sales to achieve targets and maximise cloud pipeline generation
- Provide subject matter expertise relating to the Exponential-e portfolio of cloud products and services, managed services and professional services capabilities
- A front-line consultant who creates opportunities, solves problems, and establishes working relationships with customers and sales staff. Helping them move to a cloud and services infrastructure that gives them maximum flexibility in cutting edge technology while helping them run faster and more efficiently.
- To provide technical validation at order stage, ensuring a consistently high standard of solution handover to delivery teams is maintained
Key responsibilities for this job:
- Instrumental in full sales cycle including discovery, opportunity and technical evaluation, pilot support, opportunity closure and handover processes
- Supporting the Sales Teams with client meetings, technical workshops and presentations
- Promote sales confidence in the Cloud Services portfolio by producing and maintaining relevant collateral and documentation, and through sales education
- Leading the gathering of architecture, design, and presentation of solutions to meet customer requirements in relation to Cloud and IT Services
- Working with sales teams and prospects to devise technical solutions based on customer business requirements
- Creating and delivering customer presentations that promote and differentiate the value of the Exponential-e solution
- Building and delivering compelling customer demonstrations to contribute to sales success
- Scoping Proof of Concept evaluations to demonstrate the Exponential-e ability to meet customer objectives on standard product offerings
- Conducting pre-contract Cloud, Professional, and Managed Services due diligence
- Assist in the full handover of solutions to the delivery teams post contract signature
- Acting as a technical point of contact for prospects, customers, and the sales teams for Cloud and IT Services
- Assist in developing customer specific value propositions highlighting benefits and differentiators of Exponential-e vs competition
- Coordinating solutions design with the Sales team, technical approval board to ensure accuracy and feasibility
- Developing and maintaining a deep understanding of the Exponential-e product and service offerings.
- Developing and maintaining a strong understanding of competitor solutions
- Assisting with and leading practice development activities, including the development of new services, knowledge management, delivery methodologies and tools
- Assist with the upkeep of relevant product collateral, solutions documentation repository
Knowledge and experience required:
- Professional Experience:
- Experience working as a Pre-Sales Consultant, Solution Consultant, or Solution Architect
- Ability to translate customer requirements into technical designs and solutions
- Commercially astute and confident within a customer facing role, giving presentations, writing proposals, and holding conference calls
- Ability to work with and manage delivery partners in diverse project teams
- Ability to clearly articulate the benefits of technical solutions in relation to customer business objectives
Technical Skills:
- Practical experience of working with virtulation technologies
- Knowledge or experience of Microsoft Azure and Microsoft 365
- Server Backup and Disaster Recovery technologies
- Cloud service development and architecture
- Microsoft server technologies, Application High Availability modelling and design
- Storage – strong knowledge of enterprise storage and how it pertains to cloud and IT infrastructure
- Networking pertaining to cloud infrastructure
- General ICT Knowledge of server infrastructure
Desirable knowledge and experience:
- Virtual Desktop Infrastructure – Citrix and VMware technology stacks
- Application High Availability modeling and design
- Amazon Web Services
- Virtualisation technologies –Hyper-V, VMware
- Storage solutions
- Experience with cloud migration
- Experience with IT Transformations, IT Outsourcing and managed services
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Senior Solutions Consultant
Type of role: full time permanent
Location: London/ Manchester / Home working
Hours: Monday-Friday 09:00-17:30
Holidays: 25 days
Overall purpose of the job:
Exponential-e is in the market for a Senior Solutions Consultant who can think outside of the box and work on complex projects that encompass network, voice and cloud solutions. The candidate would be expected to have a vast knowledge and experience across all market verticals and provide:
- A strong evangelist of the benefits of a managed service across a wide range of technologies from Exponential-e
- "Pre-Sales" Solutions support internally and externally to account managers working on SD-WAN, SASE, Hosted Unified Communications or private and public cloud projects
- Own the creation of an Eco-system of a complete solution within a team consisting of multiple Subject Matter Experts to deliver complex solutions to address a client's requirements
- Provide Technical/Business Thought Leadership skills to generate the highest number of opportunities for Exponential-e
- Closely interact with the engineering department during the design stage of new solutions
Key responsibilities for this job:
- To engage with Sales Account Managers from the early stage of the opportunity cycle
- Technically qualify new opportunities in conjunction with the commercial qualification
- To attend customer meetings with Sales Account Managers
- To participate in customer conference calls when required
- The ability to design and develop innovative and competitive solutions, working individually or leading a wider virtual team for the qualified opportunity
- Support the Sales Account Manager with the commercials of the opportunity
- Work very closely with the Exponential-e Bid Team and Account Managers to respond to tenders (RFI/RFP)
- To act as a central point of contact and provide technical support within existing accounts
- Create a close working relationship with the engineering department in order to validate proposed designs and solutions
- Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member
Knowledge and experience required:
- A Bachelor’s Degree or equivalent experience
- Significant IT / Telecoms experience
- Significant experience in a pre-sales environment with the ability to talk confidently about technical solutions
- Excellent presentation skills – the ability to articulate technical concepts to a non-technical audience
- Good commercial acumen
- Proven technical design skills and the ability to create design documentation
- Knowledge of VPLS, MPLS, IP Networking, Routing Protocols, BGP, VRRP, IGRP
- Knowledge of SDN and SD-WAN technology and solutions
- Experience in designing secure Internet solutions (UTM firewalls. SIEM) desirable
- Knowledge of LAN (wired and wireless) environments desirable
- Familiarity with Private & Public Cloud architecture would be advantageous
- Previous hands on technical experience is desirable
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Recruitment Business Partner
Type of role: full time permanent
Location: London
Hours: Monday-Friday 09:00-17:30
Holidays: 25 days
Overall purpose of the job:
- The Recruitment Business Partner will work with defined areas of the business to deliver effective recruitment solutions in line with the Exponential-e Ltd Recruitment Framework
- You will be accountable for building and maintaining talent pools for each department with a view to increasing quality while decreasing time to hire and cost
- You will provide support and guidance to managers in all areas of recruitment, keeping them informed of progress on vacancies
Key responsibilities for this job:
- Using multiple sourcing channels to resource for high quality candidates in an efficient and cost effective manner in line with the Exponential-e Recruitment Framework
- Support on specific recruitment programmes (i.e. Sales Academy, Work Placement Programme)
- Keep up to date with the latest sourcing methods and implementing these as appropriate
- Working to improve awareness of Exponential-e’s Employer Brand
- Conducting various types and format of interview to ensure only high calibre candidates are progressed
- Ongoing personal development to ensure a high level of understand of Exponential-e’s culture, values, products and services
- Thoroughly qualifying all candidates
- Conducting salary and benefits benchmarking
- Supporting on various projects as required
- Advising line managers on recruitment best practice
- Working closely with our marketing department to adhere to all internal and external communications procedures
- Build and maintain relationships with key stakeholders throughout the business
Knowledge and experience required:
- Previous experience working in a recruitment role with a focus on direct sourcing
- Previous experience sourcing for entry to senior level positions
- Strong candidate delivery/resourcing background
- Considerable knowledge of resourcing methods
- Considerable knowledge of applicant tracking systems
- Significant experience working on high volume/high level recruitment assignments
- Good knowledge of MS Office: Excel; Outlook; Word; PowerPoint
- Continuous improvement mind-set
- Excellent customer service skills
- Flexible approach to work
- Previous experience sourcing professionals from a Cloud, IT, UC or Network Service provider
Renewals Manager
Type of role: Full time permanent
Location: London
Hours: Monday-Friday 09:00-17:30
Holidays: 25 days
Overall purpose of the job:
To ensure that customer retention is maximised by working with the relevant teams and departments to support sales in renewing existing customer revenue in line with revenue erosion targets whilst ensuring upsell opportunities are identified.
Key responsibilities for this job:
- Support the business in maximising revenue and margin retention across the existing customer account base.
- Process Renewal requests, ensuring that requests are attended and resolved within the established SLAs.
- Distribute and coordinate within the virtual team the tasks involved in a Renewal Analysis, ensuring the requests are completed within the agreed timescales and escalated when required.
- Manage the communication with the sales team and key stake-holders making sure that everyone is appropriately updated.
- Advise sales team members on best renewals and best approach to renewal opportunities.
- Build the Renewal Analysis as per the relevant templates, extracting the main deal KPIs.
- To ensure that customer retention is maximised by working with Sales teams, Solutions, Procurement, Commercial, Products and Finance.
- Keep track of the renewal commercials and report market erosion across portfolio.
- Provide support to additional departments when required, as required to ensure efficient post-order implementation of renewal orders.
- Any other fair and reasonable task or duty assigned to you by your manager, or other senior Exponential-e Ltd staff member.
Knowledge and experience required:
- Good skills in Excel - ability to analyse, manipulate reports and present results
- Highly numerate with strong reporting and analytical skills
- Excellent attention to detail
- Good verbal and written communication skills
- Able to multitask and work well under pressure
- Highly adaptable and proactive
- Self-motivated and disciplined
- Team player
- Strong customer service focus
- Positive and professional attitude
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Vysiion: Project Delivery Engineer
- Type of role: full time permanent
- Location: Chippenham
- Hours: 37.5 hours per week
- Holidays: 23 Days + Public Holidays, increasing to 25 days with length of service
- Security Clearance: the role will require the post holder to obtain SC level clearance with Vysiion
About Vysiion
Vysiion, an Exponential-e Group company, is a growing organisation specialising in providing IT Managed Services and Consultancy to the UK Public Sector including local and central government agencies, blue light, healthcare and defence.
Overall purpose of the job:
As a Project Delivery Engineer in the IT Delivery team, you will be responsible for the delivery of high quality technical solutions to new and existing customers. This involves working on your own or as part of a team to deliver projects in line with agreed designs and plans. In some cases, you may act as the technical lead during the build phase of designed solutions.
The role of a Project Delivery Engineer typically works as part of a team organised around the delivery of a project, normally consisting of a Technical Architect, Project Manager and other engineers involved in the delivery of the solution. You will be responsible for ensuring that your technical work meets a high standard and for maintaining build configuration documentation (low level designs and work instructions).
The role of Project Delivery Engineer is crucial during the handover of the technical solution into live service, as you will be providing post‐implementation support and hands‐on training to the service organisation. From time to time, the Project Delivery Engineer may be required to act as a subject matter expert advisor into other in‐flight projects as required.
Key responsibilities for this job:
- Working closely with Project Managers and Technical Consultants to ensure the successful delivery of IT solutions, on time and to a consistent quality
- Maintaining Low‐level Designs (LLDs) and Work Instructions
- Working on customer sites or data centres during the delivery of IT projects
- Ensuring IT solutions are accepted into support through provision of knowledge transfer sessions, documentation and post‐implementation support
Knowledge and experience required:
- On-premise infrastructure builds
- Migration from on‐premise infrastructure to cloud services
- Desktop rollout / tech refresh
- MDM implementation
- Server virtualization and consolidation
- Datacentre migrations
- Thin client implementation
- Infrastructure automation
- Microsoft Windows Server operating systems
- Microsoft Server applications, such as Exchange, SharePoint, SQL Server
- VMware vSphere
- Veeam Backup and Replication
- Linux
- Monitoring Tools, such as SolarWinds and PRTG
- Automation and scripting using PowerShell
- Dell/ EMC/ NetApp Storage Arrays
- Cisco/ Dell/ HP/ Brocade switches
- Cisco/ Juniper / Checkpoint/ Palo Alto firewalls
- FS / Kemp Load Balancers and WAFs
- Monitoring Tools, such as SolarWinds and PRTG
- Cisco ISE / SSM / FTD
- WAN circuits - Internet, MPLS, ADSL, FTTC, Leased line, ExpressRoute, Direct Connect
- VOIP solutions
- Microsoft Office365
- Microsoft Azure
- AWS
- UK Cloud
- DevOps and Automation tools, such as Puppet, Chef, Ansible and Terraform
- Windows 7 / 8 / 10 Desktops, Laptops, Tablets
- IOS or Android devices
- Microsoft Remote Desktop Services
- Citrix XenApp/XenDesktop
- MDM platforms, such as Intune / MobileIron / Workspace One
- Managed anti‐virus and disk encryption products
- Thin Clients
Desirable knowledge and experience:
- MCSA, MCSE, CCNA, CCNP, VCP, vendor specific hardware such as Dell, ITIL or JNCIA certifications
- Detailed knowledge of Dell hardware, network and storage solutions
- Strong networking implementation & troubleshooting skills
Working conditions/location:
- Role is predominately based from Chippenham; however you will occasionally be required to travel to client sites with overnight stay. There is also opportunity to work overseas
- Home working is also permitted where applicable
- Project Delivery Engineers should expect to work non-standard hours as the position demands
Personal attributes and capabilities:
- Highly professional approach and good presentation skills
- Adility to deal with demanding customers
- Excellent communication skills interfacing at all levels up to Director both internal and external
- Liaising with various staff both technical and cross‐departmental
- Self‐motivated, results‐oriented with a positive outlook
- Ability to work well undirected, using own initiative with self confidence in decision making
- A clear focus on high quality work and excellent customer service
- Ability to maintain favourable working relationships with all company employees to foster and promote a co‐operative and harmonious working culture
- Comfortable working as part of a wider project delivery team or on their own
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Vysiion: 3rd Line Support Engineer
- Type of role: full time permanent
- Location: Langley Park, Chippenham
- Hours: 37.5 per week, normally worked between the hours of 7.00am and 6.00pm, Monday to Friday (i.e. 7:30am – 4:00pm, 8:00am - 4:30pm, 8:30am – 5:00pm, 9:30am – 6:00pm)
- Holidays: 25 Days + Public Holidays
About Vysiion
Vysiion, an Exponential-e Group company, is a growing organisation specialising in providing IT Managed Services and Consultancy to the UK Public Sector including local and central government agencies, blue light, healthcare and defence.
Overall purpose of the job:
Responsible for providing technical support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date.
Key responsibilities for this job:
- Support and sustain customer and internal IT infrastructure to ensure a high-quality service to business users
- Install, upgrade, support and troubleshoot Enterprise Applications and Webservers hosted on Windows Servers. Establishing the networking environment by designing system configuration, directing system installation, defining, documenting and enforcing network standards
- Manage and Support the VMware environment
- Manage and Support the backup environment
- Manage and Support the Windows server environment
- Manage and Support the Network and Firewall Infrastructure
- Manage and Support the Monitoring and AV Solution
- Evaluate internal infrastructure and recommend changes in services, products, protocols and standards to ensure it meets the current and future needs of the business
- Test infrastructure performance and provide input into internal reporting
- Ensure appropriate security levels on infrastructure are maintained
- Develop and implement maintenance activities including but not limited to: Regular health checks, Certificate expiration checks, Patching schedules, WSUS, Backup schedules, End point testing
- Diagnose and quickly resolve a wide range of Windows applications and networking problems
- Requesting and coordinating 3rd party vendor support
- Install, upgrade, support and troubleshoot Windows 10, Microsoft Office products
- Take ownership and deal with hardware and Microsoft support queries and issues reported by the customer
- Email and user account administration, i.e., account creation and management and distribution lists on Microsoft Exchange and passwords rest on Active Directory
- Responsible for monthly switching of backup tapes at Spring Park
- Ownership of 3rd line incidents, changes and problems
Knowledge and experience required:
- Strong troubleshooting skills and customer service focus
- Experience supporting Windows Server
- Experience supporting VMware
- Full driving license and the ability to be able to work on customer sites as appropriate with minimal supervision
Desirable technical skills:
- Cloud-based solutions such as Azure and Office 365
- Cloud computing
- Support of business applications within a corporate environment
- Disaster recovery and business continuity planning and management
- PowerShell Scripting
- Active Directory knowledge
- MS Exchange
- Office 365
- Windows Server
- Virtual environments
- SQL Server
- TCP/IP
- Monitoring tools
- Routers, Firewalls, VPN and wireless
- Backup and restore methodologies
- AD, File Systems and Print Services
- Certificate Management
- MDM
Desirable product knowledge:
- Azure
- VMWare (ESXi hosts and Vcenter)
- Storage Array
- Dell Servers
- VEEAM
- Microsoft Server 2012 & 2019
- MS SQL Server 2017
- Microsoft Exchange Server 2013/2019 (on premise)
- Dell Network Switches
- Juniper
- PRTG (Monitoring)
- ESET Antivirus
- Symantec
- Datto RMM
- Solarwinds
- Intune
- 3CX
- Cisco
Desirable qualifications:
- Cisco CCNA
- Microsoft MCSE/MCSA
- Microsoft Certified 365 Enterprise Administrator Expert / Azure Solutions Architect Expert
- Linux Foundation Certified Systems Administrator / Engineer
- VMware VCP‐DCV
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Enterprise Business Development Manager
Type of role: full time permanent
Hours: Monday – Friday 9:00 – 17:30
Holidays: 25 days plus Public Holidays
Overall purpose of the job:
To support and execute the new business acquisition strategy of Exponential-e ensuring achievement of all assigned margin, revenue and contract value targets.
Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators
Primary product focus areas:
- WAN Portfolio: VPLS, Data Connectivity and Wireless
- LAN Portfolio
- Unified Communications portfolio
- Voice portfolio: Hosted and traditional voice offerings
- Hosting & Cloud
- Managed IT Services and Equipment
Key responsibilities for this job:
- Develop and execute short, medium and long term business plans to exceed targets
- Achieve and exceed margin, contract value, and revenue targets
- Deliver against key performance indicators and objectives
- Prospect, qualify, negotiate and close key new business deals
- Build and maintain a solid and robustly qualified pipeline of sales opportunities within assigned industry verticals growing to a level of 3x target coverage.
- Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
- Religiously maintain opportunity pipeline and deal positions on Salesforce
- Develop strategy, produce win-plans and execute on major deals
- Define target list and engage suspects based on clearly defined criteria
- Carry out and record target prospect meetings in line with agreed KPIs
- Develop an in-depth knowledge of the factors impacting the technology market, adoption and trends for assigned verticals
- Generate strong relationships with senior executives within customer and prospect base
- Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
- Identify and develop opportunities for strategic step-change revenue growth
- Produce quotations and lead Exponential-e responses to tenders, RFI’s, RFPs, and other response formats
- Build and provide clear leadership to virtual teams in pursuit of major business opportunities
- Collect and understand target client requirements, building commercial propositions based on Capex , Opex and other commercial needs to gain competitive advantage
- Understand and be able to articulate deal level P&Ls
- Attend, present and host at industry events
- Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions particularly: WAN (MPLS, Point to Point), Hosting and Cloud, Managed IT services; Hosted Voice and Unified Comms.
- Build and leverage an understanding of competition and their propositions to Exponential-e advantage
- Formulate and complete client presentations to an exceptional standard
- Complete monthly reports and other administrative requirements to quality standards and required timeframes.
Knowledge and experience required:
- Extensive experience within the Telecoms, Hosting, UC, and Vendor environment
- Experience in developing business in assigned industry verticals
- Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas
- Able to demonstrate strong commercial understanding and business acumen
- Strong sales skills (prospecting, qualifying, campaign management)
- Detailed understanding of sales process and demonstration of world class sales rigour
- Proven track record of identifying, developing and closing major opportunities
- Proven and consistent track record of target over-achievement
- Excellent networking ability and natural communication style
- Excellent communicator with strong presentation, numeracy and written skills
- Strong problem solving abilities; able to facilitate discussions and outcomes
- Able to travel within designated territory and able to work with the minimum of supervision
- Microsoft XP (Excel, Word, Email, Access, Power Point)
- Salesforce experience advantageous but not essential
- Degree level education advantageous, but track record of success in aligned career of higher importance.
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Vysiion: Account Manager - CNI & Utilities
- Type of role: full time permanent
- Location: Chippenham, Vysiion
- Hours: Monday – Friday, 09:00 – 17:30
- Holidays: 25 days + public hoildays
About Vysiion
Overall purpose of the job:
- To secure new business within existing client accounts, increasing Vysiion and Exponential-e revenues in line with set targets.
- Acquire, Grow and develop revenue within the group Portfolio to new customers within the Utility sector
- Using your existing contacts, expand our engagement with the customer by establishing and building a strong network of contacts and supporters promoting our capability and suitability within the target customers at decision and influence level
- Compile, communication and lead the account development growth strategy including key opportunities and ask’s of the group including ROI for any investment made
- Ensuring that Vysiion and Exponential-e are delivering on contractual agreements and providing efficient and appropriate services to the customer
- Own the overall responsibility of ensuring that existing accounts are retained and developed as Vysiion customers
- Transform the perception of Vysiion and Exponential-e within account base
- Support the renewal process and hold responsibility for securing client renewals on time and to target
Key responsibilities for this job:
- To sell new network projects and ICT services (Cloud, LAN, Wi-Fi, UCC & Server hardware) to existing CNI, Utilities, Rail, OEM.
- Maintaining and developing client relationships
- Working with client management teams to understand particular business strategies
- Evaluating those strategies and ensuring Vysiion and Exponential-e’s readiness to keep pace with the implementation of new programs, projects, or features consistent with those strategies
- Increasing the revenue opportunity within each client’s business portfolio as it relates to utilising additional
- Exponential-e services or product offerings
- Tracking and escalation of client issues alongside the client relationship team
- Establish and coordinate planned visits at the customer location and at Exponential-e
- Inform clients of new services, partnerships, and/or products as they are announced or released
- Provide support to additional departments when required, as required
Primary product focus areas:
- Solution selling of system integration OT projects across Energy, Water, CNI
- Project Based works within the Utility based sector
- Hosting & Cloud
- LAN Portfolio: Networks, CCTV Access Control integration, Cyber Security
- Managed IT Services and Equipment Sales
- WAN Portfolio: Private Mission Critical IP and SDH networks, VPLS, Data Connectivity and Wireless
- Unified Communications portfolio
- Voice portfolio: Hosted and traditional voice offerings
Knowledge and experience required:
- Utility Industry background including the ability to design, create opportunities and close profitable business.
- Consistent sales and pre-sales/engineering record within the CNI sector selling engineering solutions and IT solutions including ISP, Cloud, Managed Services, Systems Integrator or Carrier space
- Experience with selling into the C-suite within the Corporate CNI space
- Knowledge of CNI Mission Critical Infrastructure in OT solutions.
- WAN: VPLS, Data Connectivity and Wireless, LAN, Unified Communications, Hosting & Cloud and Managed IT
- Track record of converting jeopardy accounts into flourishing customers
- Ability to evangelise technology and service throughout the customer-base
- Great communication skills across all levels of an organisational hierarchy
- World-class stakeholder management skills
- Excellent written and verbal communication skills with the ability to communicate technical issues to both the IT department and to the client in understandable terms
- Ability to write tender responses including checking some of the design elements are correct in line with customer requirements
- Able to work under pressure making timely and informed decisions to tight timescales, whilst maintaining attention to detail
- Good working knowledge of Microsoft Excel and Word is essential
- Well organised and self-motivated team player
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Vysiion: Business Development Manager
- Type of role: full time permanent
- Location: Chippenham, Vysiion
- Hours: Monday – Friday, 09:00 – 17:30
- Holidays: 25 days + public hoildays
About Vysiion
Overall purpose of the job:
Key responsibilities for this job:
- Acquire new opportunities and growth from existing allocated customers and net new self-generated promoting both Vysiion and Exponential solutions. IT Outsourcing, DataCentre solutions, Hardware refresh, Cloud, Professional Services, SD WAN, and all new solutions that the wider Group introduce
- Build and leverage strategic relationships at the board and influence level for all accounts allocated to nurture and grow.
- Ensure and manage full sales qualification in order to ensure the company’s resources are applied to the most likely opportunities.
- Leading teams towards the same goal, including liaising with bid management professionals, technical staff, delivery and service management teams.
- You will be responsible for managing communications on pursuits to all key stakeholders and to Vysiion’s leadership team, and for obtaining sign off and approval at each stage of the sale.
- Updating the company’s sales pipeline management/CRM tool and accurately forecast opportunity value (In year and recurring), close date, bid status and margin.
- Leading teams towards the same goal, including liaising with bid management professionals, technical staff, delivery and service management teams.
- You will be responsible for managing communications on pursuits to all key stakeholders and to Vysiion’s leadership team, and for obtaining sign off and approval at each stage of the sale.
- Development of sales and account plans that demonstrate achievement of performance against sales target and update these plans as required.
- You will be personally responsible for identifying, quantifying and building relationships with key decision makers and influencers within each identified prospect and securing an opportunity pipeline which is ideally three times target.
- You must establish the real customer drivers, not just what is written in bid documentation.
- You must communicate win themes to the supporting bid teams and lead the pursuit with confidence and with a strong strategy.
- You will be a highly regarded member of a well led team and make a passionate and concerted effort to build the success of the organisation and developing that same culture among all team members.
Knowledge and experience required:
- Demonstrable success in selling ICT Infrastructure and managed services
- Demonstrable success in multi‐year deals
- Proven history of building relationships with key customer stakeholders
- A sound understanding of the Defence market
- Track record of on target achievement over several years with the Public Sector and Corporate Sales Market
- The successful candidate will have a highly professional approach and good presentation skills.
- Energy, enthusiasm and a “can‐do” attitude
- Bright spark with initiative
- Hard working, determined and tenacious
- Strong commercial and negotiation skills
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Vysiion: Pre-Sales Infrastructure Architect
Type of role: full time permanent
Hours: Mon- Fri 09:00 - 16:30
Holidays: 25 days per annum inclusive of bank holidays
Security Clearance: the role will require you to undertake the SC clearance process with Vysiion
About Vysiion
Vysiion, an Exponential-e Group company, is a growing organisation specialising in providing IT Managed Services and Consultancy to the UK Public Sector including local and central government agencies, blue light, healthcare and defence.
Overall purpose of the job:
As a pre-sales architect for Vysiion you will play an important role in the design of IT Infrastructure Managed Service solutions for new or existing clients. This role is required to work in a pre-sales capacity. Therefore, the pre-sales architect must be able to demonstrate a breadth of technical, service, commercial, and financial expertise.
Key responsibilities for this job:
Required Skills:
- Technical Literacy – Pre-sales architects possess a high level of technical literacy
- Analytical Assessment – This role requires a high level of analysis since pre-sales architects need to examine a client’s current systems and determine overall project needs and scope.
- Costing – This role requires good financial and commercial skills in order to capture all costs for any given solution, as well as assessment of cost impacting factors such as risks and dependencies.
- Schedule Management – Pre-sales architects need extensive time management skills to be able to work to tight deadlines.
- Communication – In this role, pre-sales architects are responsible for communicating with sales team members, clients, and external vendors, so they exhibit excellent written and verbal communication skills
- Problem-Solving – Pre-sales architects need to be excellent problem-solvers, able to quickly change direction based on updated client specifications or system limitations
- 5 years’ experience delivering IT infrastructure projects
Ideal Qualifications:
- Bachelor’s Degree
- ITIL Foundation
- Project Management
- Microsoft MCSA / MCSE
- Cisco CCNA / CCNP
- VMware VCP
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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Vysiion: Network Project Delivery Engineer
- Type of role: full time permanent
- Location: Chippenham
- Hours: 37.5 hours per week
- Holidays: 23 Days + Public Holidays, increasing to 25 days with length of service
- Security Clearance: the role will require the post holder to obtain SC level clearance with Vysiion
About Vysiion
Vysiion Ltd., part of the Exponential-e Group, delivers complex end-to-end IT, OT, network infrastructure, managed service solutions, and services, primarily into defence, CNI, and the public sector, market verticals..
Overall purpose of the job:
To support and execute the new business acquisition strategy of Vysiion ensuring achievement of all assigned margin, revenue and contract value targets.
Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators.
Key responsibilities for this job:
- Solution architecture of system integration projects across Energy, Water, CNI and Blue Light clients
- WAN Portfolio: Private Mission Critical IP and SDH networks, VPLS, Data Connectivity and Wireless
- LAN Portfolio: Networks, CCTV Access Control integration, Cyber Security
- Voice portfolio: Hosted and traditional voice offerings
- Design and specify systems and sub-systems in line with customer specification. This may be completed as part of a pre-sales activity or project delivery phase. This will include engagement with existing and new suppliers.
- Creation of Bill of Materials and assist in pricing in conjunction with sales/bid team.
- Formulation of project and handover documentation including, but not limited to; engineering documentation and drawings, testing procedures, Health and Safety documentation.
- Install, commission and test communications equipment and systems, together with associated interfacing systems at sites around the UK, and occasionally, abroad, ensuring accurate and timely completion in accordance with company and customer procedures, with required documentation
- Configuration, fault-finding and maintenance of third party proprietary equipment
- Obtain and maintain technical competence in the communication systems supported
Knowledge and experience required:
- Experience in site activities including installing, configuring and commissioning communications and telecoms equipment and services.
- Experience in design of formalised design of systems and or subsystems.
- Able to demonstrate commercial understanding and business acumen
- Exposure to, and some experience in a diverse range of communication technologies, including IP Networking and at least one of the following: TDM, DWDM, microwave radio, telephony, CCTV, Access Control.
- Flexibility in working, including willingness to work and stay away in different regions of the UK and occasionally abroad.
- Excellent customer facing qualities.
- Excellent communicator with strong presentation, numeracy and written skills
- Confidence to work in controlled areas, such as electrical substations.
- Confidence to work with low voltage power systems
- Able to travel within designated territory and able to work with the minimum of supervision
Desirable knowledge and experience:
- Cisco Qualification (CCNA/CCNP etc)
- Experience with Cyber Security.
- Electrical ‘18th Edition’ and/or Level 2 & 3 Diploma in Electrical Installations
- Inspection & Testing level 2 certificate (C&G 2392-10)
- Sales skills (prospecting, qualifying, campaign management)
- Understanding of sales process
- Degree level education advantageous, but track record of success in aligned career of higher importance
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Vysiion: Data Centre Technical Consultant
- Type of role: full time permanent
- Location: Role is predominately based from Farnborough; however travel to Vysiion offices and client sites will be required on occasion
- Hours: Mon - Fri 09:00 - 17:00
- Holidays: 25 days
About Vysiion
Vysiion, an Exponential-e Group company, is a growing organisation specialising in providing IT Managed Services and Consultancy to the UK Public Sector including local and central government agencies, blue light, healthcare and defence.
Key responsibilities for this job:
- Provide a communications channel between the Field Services Team and any project planning installations in the Ark Data Centres.
- Ability to acquire comprehensive knowledge of Vysiion/Ark structure cable design and implementation.
- Responsible for recording and planning cable runs in the Data Centre Infrastructure tool, identifying any issues and creating installation plans for our third-party installation team.
- Represent Operations at both regular customer liaison and project-related progress meetings, ensuring proactively that the interests of the group are considered alongside all technical and procedural changes.
- Liaise with Technology technical teams on behalf of Field Services with respect to Data Centre installations.
- Promote with the customer, both internally within Technology, and throughout Vysiion, a helpful, amenable, and positive image for the Operations team; this to be achieved through constructive and co-operative engagement with all areas.
- Organise, plan, and prioritise work as required in line with overall agreed priorities. Operate under own initiative seeking guidance when required.
- To provide expert-level Technical Consultancy in a Pre and Post Sales Capacity
- To consult with clients in identifying business requirements and to design and propose fit-for-purpose technical IT solutions.
- To author and produce high quality proposals, design and configuration documentation, project plans and technical in-depth reports.
- Support the Data Centre sales team in a presales/consultancy capacity.
- To provide advanced 3rd line support and Problem Management expertise.
- Liaise with all Data Centre third party clients & suppliers, assist management with the governance of these strategic vendors.
Knowledge and experience required:
- Experience working in a Data Centre environment
- Good knowledge of Data Centre cabling infrastructure
- Previous experience using a Data Centre Infrastructure Management tool (e.g. Nlyte)
- Security clearance or willing to be Security cleared.
- Working knowledge of Networking expertise; Including but not limited to.
- Installation, configuration, testing & diagnostics
- Advanced Switching, Routing & Load-balancing of critical high-availability infrastructure
- Infrastructure Solution design, proposal & implementation
- 5 years’ experience delivering and supporting IT infrastructures utilising the technologies detailed above.
Advantageous but not essential:
- Excellent Microsoft Infrastructure Experience including a hands-on Knowledge of Microsoft server platforms.
- Technical knowledge of secure IT infrastructures, applications, IT security policies and enforcement.
- Experience in supporting secure IT infrastructures.
- Comprehensive Microsoft Excel knowledge
- VMware ESX and vCentre
- Cisco switch management
- Cisco Firewall management
- Understanding of ITIL system management
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Managed Services Specialist
- Type of role: full time permanent
- Location: London
- Hours: Monday – Friday: 9:00 – 17:30
- Holidays: 25 days
Overall purpose of the job:
We are currently recruiting for experienced Managed Services Specialist who has experience working with Wintel and Virtualisation products in a Helpdesk or Managed Services environment.
The successful candidate will be responsible for providing 3rd Line technical support to Exponential-e customers and act as the customer’s primary point of contact for all technical issues through to resolution and assist the Cloud Services and Professional Services Teams with roll outs and project work.
Exponential-e have a strong belief in promoting from within enabling us to offer real career progression across all areas of the Service Desk and wider Engineering team.
Key responsibilities for this job:
- Progress Incident/Change/Problem tickets via ServiceNow in an MSP environment adhering to SLA’s, OLA’s & KPI’s
- Support, mentor and act as an escalation point for Incidents/Changes/Problems from 2nd Line dealing with challenging issues
- Provide high levels of Customers Service in order to promote positive customer feedback
- Troubleshooting technical faults, collaborating with internal/external teams and vendors to achieve fault resolution
- Ability to use initiative to work in silo as well as part of a Team to deliver timely resolution to customer requests, accurately providing regular updates using pre-defined templates to build rapport
- Ability to identify and escalate to the relevant Team when required providing comprehensive escalation notes
- Driving fault resolution to ensure SLA’s are not breached and continually reviewing existing processes to improve efficiency
- Proactive Problem Management, identifying trends to reduce repeat Incidents
- Updating documentation and KB articles
- To review and approve all changes raised within the Service Desk
- Escalation point to resolve Major Incidents and P1 issues – invoking DR when required including Server restores
- Technical Lead for key clients acting as a ‘go to’ point for junior members of the wider team and Senior Management
- To provide consultative assistance to Exponential-e Management
- Identify and highlight areas for improvement and assist with the required process & Technical review work
- Cover out of hours support in a Team Rota
- Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member
Knowledge and experience required:
- Experience of providing 3rd Line Technical Support in a busy customer facing/MSP Helpdesk role
- Ability to maintain calm under pressure Customer focused, keen on exceeding expectations - going above and beyond
- Understanding of ITIL framework including Incident Management, Change Management and Problem Management
- Both approachable and assertive, with the ability to build and maintain strong working relationships with management, service delivery teams and customers.
- Collaborate/facilitate with clients, vendors and 3rd Party support companies
- Applicants will ideally be either MCP, MCSA, MCSE, VCP or Azure certified as a minimum
- Experience in Microsoft Cloud Stack: Azure, ASR, WVD, Endpoint Manger, M365
- Experience in Microsoft Active Directory, Exchange, AOVPN, Windows Server OS and SQL Server
- Experience in Citrix technologies: ADC, Virtual Apps & Desktops and Citrix Cloud
- Experience in Virtualisation technologies: VMware/HyperV
- Experienced in training and developing junior IT staff
- Knowledge of Networking: DNS, DHCP, VPN, IP Subnetting
Desirable:
- Knowledge of Storage (SAN, NAS) systems
- Experience of managing Hyper-Converged Platforms
- Hands on experience with Avamar, Commvault, Zerto and VXRail.
Mission Statement
"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Order Desk Administrator
- Type of role: full time permanent
- Location: London
- Hours: Monday-Friday 09:00-17:30
- Holidays: 25 days
Overall purpose of the job:
Support all Pre and Post Order Management, managing orders to completion and hand over to Service Delivery for implementation to live/billing.
Responsible and accountable for the data accuracy and integrity in CRM (Client Relationship Management) system.
Increasing Customer Experience, Satisfaction, Loyalty and Spend with Exponential-e through the timely and efficient management of customer orders.
Key responsibilities for this job:
- Ensuring all detail is correctly entered on pre-signed Order Forms by following company approved Document Checklists
- Create Order Forms and SD’s on behalf of Account Managers (ACM)
- Supply account information from delivery system (OSS)
- Quote amendments
- Ensure all supporting Order Documentation is correct and completed
- Processing Sales Orders within agreed SLA
- Track all orders through the system ensuring that escalated orders are prioritised accordingly.
- Coaching and training Sales teams on understanding and following process
- Ensure that the order is completed through Post Sales in line with Post Sales KPI’s
- Ensure any errors are swiftly dealt with and corrected
- Reporting on order rejection
- Ensure Orders are sold in line with the Sales Engagement Rules
- Maintaining the relationship with customers and Service Delivery by communicating precise and accurate information regarding sales wins
- Update internal databases as required – Being the focal administrator for Order Desk. CRM system and to continuously update information into the database.
- Liaising with different areas in the business and customers
Knowledge and experience required:
- Experience of providing administration support to a sales team and understanding of all sales processes in place
- Ability to manage situations and people involved within these
- Ability to prioritise tasks with company processes
- Excellent communication skills required
- Good working knowledge of Excel, Word and PowerPoint is essential
- Well organised and self-motivated team player
- Effective communication skills and an excellent telephone manner
- Able to work under pressure making timely and informed decisions to tight timescales, whilst maintaining attention to detail
- A strong attention to detail and a task finisher
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Order Desk Administrator - Novations
- Type of role: full time permanent
- Location: London
- Hours: Monday-Friday 09:00-17:30
- Holidays: 25 days
Overall purpose of the job:
Support all Pre and Post Order Management, managing orders to completion and hand over to Service Delivery for implementation to live/billing.
Responsible and accountable for the data accuracy and integrity in CRM (Client Relationship Management) system.
Increasing Customer Experience, Satisfaction, Loyalty and Spend with Exponential-e through the timely and efficient management of customer orders.
Key responsibilities for this job:
- Creating quotes for customer novations and service transfers
- Supply account information from OSS
- Quote amendments
- Review working ways regularly and implement ways of improving customer experience
- Ensure all supporting Order Documentation is correct and completed
- Processing Sales Orders within agreed SLA
- Track all orders through the system ensuring that escalated orders are prioritised accordingly
- Coaching and training Sales teams on understanding and following process
- Ensure any errors are swiftly dealt with and corrected
- Reporting on novations and service transfers
- Owning customer and internal department queries/escalations
- Maintaining the relationship with customers and Service Delivery by communicating precise and accurate information regarding customer novations
- Update internal databases as required – Being the focal administrator for Order Desk. CRM system and to continuously update information into the database.
- Liaising with different areas in the business and customers
- Cross train and provide support where necessary to the Sales Support team.
- Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member
Knowledge and experience required:
- Experience of providing administration support to a sales team and understanding of all sales processes in place
- Ability to manage situations and people involved within these
- Ability to prioritise tasks with company processes
- Excellent communication skills required
- Good working knowledge of Excel, Word and PowerPoint is essential
- Well organised and self-motivated team player
- Effective communication skills and an excellent telephone manner
- Able to work under pressure making timely and informed decisions to tight timescales, whilst maintaining attention to detail
- A strong attention to detail and a task finisher
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Managed Services Desktop Engineer
- Type of role: full time permanent
- Location: London
- Hours: Full-time - Shift Based - Week 1: 7:00am – 3:30pm - Week 2: 9:00am – 5:30pm - Week 3: 2:00pm – 10:30pm
- Holidays: 25 days
Overall purpose of the job:
- Provide 1st and 2nd Line helpdesk and remote desktop support to Exponential-e customers
- Work in a rotation to provide onsite 1st and 2nd Line helpdesk support to Exponential-e customers
- Primarily responsible for managing and owning support tickets and driving customer issues through to resolution
Key responsibilities for this job:
- Respond to support calls as assigned within Service Level Agreements;
- Work as a team to deliver timely resolution to customer requests from telephone and email
- Maintain an understanding of the internal escalation process
- Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organisations.
- To be a highly motivated team player with the skills and ability to manage changing priorities.
- Setup/Configure/Maintain/Administer desktop computers and peripherals and test network connections;
- Physical Workstation and peripheral relocations;
- Performs general preventative maintenance tasks on computers, laptops, printers;
- Access Management and Maintenance through Active Directory and Office365 (Account Provision, Account Revocation, Password resets);
- Escalate issues and involve Service Desk wherever required in order to resolve an issue as quickly as possible;
Knowledge and experience required:
- Experience in managing/troubleshooting Windows Desktop Operating Systems
- Experience in Microsoft Exchange, Active Directory, Windows Server & Desktop, SQL Server technologies
- Experience in managing/troubleshooting VMWare and/or Virtualisation technologies
- Experience in using ITIL based ticketing system (ITIL foundation preferred)
- Exposure to supporting VDI solutions (CITRIX, VMWare Horizon View etc.)
- Knowledge of Networking (DNS, DHCP, PING, TRACERT, NETSTAT, NBTSTAT, TELNET, FTP, FTPS, SFTP)
- Desired skills in Microsoft System Centre, SharePoint and Lync an advantage
- Applicants will ideally be either MCP, MCSA, MCSE or VCP certified
Commercial Assistant Analyst
- Type of role: full time permanent
- Location: London
- Hours: Monday-Friday 09:00-17:30
Overall purpose of the job:
- Support the team in the analysis and shaping of large and strategic contracts.
- Assist the Product Managers in product analysis and reporting.
Key responsibilities for this job:
- Manage the queue for Commercial / Contract Support Requests (CCSR), ensuring that requests are allocated, attended and resolved within the established SLAs.
- Distribute and coordinate within the team the tasks involved in a CCSR, ensuring that items are completed within the agreed timescales and escalated when required.
- Manage the communication with the sales team and key stake-holders making sure that everyone is appropriately updated.
- Manage the CCSR database and ensure is kept up to date.
- Identify any requests already available in the CCSR database and communicate the results back to the relevant team.
- Build the Commercial Contract Analysis as per the relevant templates, extract the main deal KPIs and when appropriate provide initial deal shaping to achieve the business objectives.
- Support Product Managers in product analysis and reporting (i.e. cost modelling, performance analysis, business cases).
- Update internal databases as required.
- Work closely with the Product Managers, Solutions, Sales and Bid teams to ensure the correct and efficient development of the Commercial / Contract function.
Knowledge and experience required:
- Highly numerate with strong reporting and analytical skills.
- Advanced skills in Excel - ability to analyse, manipulate reports and present results.
- Great attention to detail.
- Good verbal and written communication skills.
- Team player.
- Strong customer service focus.
- Flexible approach to work with the ability to work effectively under pressure.
- Positive and professional attitude.
Desirable knowledge and experience:
- Experience in commercial analysis and contracts within the IT / Telecoms area.
- Understanding of the IT / Telecoms market and technologies.
- Experience in writing technical documents.
Mission Statement
"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com.
UC Specialist
- Type of role: full time permanent
- Location: London
- Hours: Monday-Friday 09:00-17:30, on-call hours required
- Holidays: 25 days
Overall purpose of the job:
Work closely with the UCC Engineering Teams, Service Delivery, Provisioning and Professional Services areas to implement, deliver and support Exponential-e’s Microsoft Unified Communications portfolio across Skype for Business Online and Microsoft Teams, including direct routing.
Key responsibilities for this job:
- Installation, implementation, delivery and support of Microsoft Teams direct routing & Skype for Business Online Enterprise Voice features and functionality
- Develop close working relationships with UCC Engineering, Service Delivery and UCC Provisioning
- Handle fault escalations from the front line Service Desk or from the 2nd line UC support engineers
- Troubleshooting customer technical faults, working with external vendors and service providers to achieve fault resolution.
- Supervise and mentor the UCC engineers in support issues relating to Microsoft Teams /skype for business on-line voice functionality
- Be a point of technical escalation for any customer issues regarding Microsoft UCC (Teams / Skype for business online enterprise voice)
- Maintain an understanding of the internal escalation process to reduce escalation and SLA breaches
- Liaise with 3rd party suppliers & PSTN carriers for fault resolution when appropriate
- Responsible for knowledge transfer to other teams assisting with personal development
- Assist in the training of new team members in relation to Microsoft UCC (Teams / Skype for business online enterprise voice)
- Flexibility in providing out of hours support for UCC services
- Providing on call support on a rota basis to support Microsoft UCC service and Exponential-e Broadsoft/UCC platform
- Supporting the UC Architect Team with implementation and delivery of Microsoft UCC and Exponential-e Broadsoft/UCC platform as appropriate
Knowledge and experience required:
- Experience deploying and troubleshooting Microsoft Teams calling - Skype for business online Enterprise voice
- Experience of Phone System, Direct Routing, Call / Contact Centre Technology, Cloud PBX and PowerShell
- Experience working with Carrier Grade VoIP Platforms / Soft Switches
- Enthusiasm and attitude to learn and develop your skills and knowledge across the Microsoft UCC & Exponential-e UCC platform portfolio
- Intermediate to advance SIP troubleshooting knowledge
- Hands-on experience working in a technical support environment
- Ability to deal with customers in a professional manner
- Good networking and troubleshooting skills, primarily in a VoIP environment
- Ability to produce technical documentation including test plans
- Knowledge of routers, switches and customer LAN environments
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Sales Support Executive
Type of role: full time permanent
Location: London
Hours: Monday-Friday 09:00-17:30
Holidays: 25 days plus Public Holidays
Overall purpose of the job:
- To assist the business in maximising sales revenue, by working as part of a dedicated team delivering agile, smart, dynamic and strong sales support processes.
- Act as a key point of contact for customers and Account Managers to assist with quotes and order related queries.
- Responsible and accountable for the data accuracy and integrity in CRM (Client Relationship Management) system.
- Support all Pre and Post Order Management.
- Increasing Customer Experience, Satisfaction, and Loyalty.
Key responsibilities for this job:
Customer interaction
- Ensure the Sales Support function has good relations with the customer, secondary to the Account Manager.
- Be the first port of call for customer queries.
- Provide priority support to the prestige customer base.
CRM Management
- Existing data maintenance.
- Standalone CRM based projects.
- Ownership of CRM Account Reassigns.
- Ownership of CRM lead approvals.
Processing Sales Orders
- Track all orders through the system ensuring that escalated orders are prioritised accordingly.
- Ensure that orders are completed through Post Sales in line with KPI’s.
- Ownership and completion of any departmental queries or issues.
- Aiding the completion of order paperwork.
- Generating order documentation end to end for orders £5,000 and below.
- Cross train and provide support where necessary to the Order Desk team.
- Ownership of Commercial Change Control process.
- Provide necessary support to the Internal Account Management team.
- Ownership of the order Manual Amendment Process.
- End to end completion of Large Value order amendments.
- Sales performance reporting – provide weekly statistics on sales performance for review of Sales Managers and Sales Director.
- Responsible for answering all sales lead calls from potential customers and existing customers and directing these to the appropriate team or Account Manager.
Knowledge and experience required
- Experience of providing administration support to a sales team and understanding of all sales processes in place
- Ability to manage situations and people involved within these
- Ability to prioritise tasks with company processes
- Excellent communication skills required
- Good working knowledge of Excel, Word and PowerPoint is essential
- Well organised and self-motivated team player
- Effective communication skills and an excellent telephone manner
- Able to work under pressure making timely and informed decisions to tight timescales, whilst maintaining attention to detail
- A strong attention to detail and a task finisher
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Sales Support Executive - Customer Retentions
Type of role: full time permanent
Location: London
Hours: Monday-Friday 09:00-17:30
Holidays: 25 days plus Public Holidays
Overall purpose of the job:
- Help maximise sales targets and promote the businesses services to the highest standard
- Using empathy, patience and first-class customer service skills to rebuild relationships and retain customers
- Act as a key point of contact for Customers and Account Managers to assist with quotes and order related queries.
- Increasing Customer Experience, Satisfaction and Loyalty
Key responsibilities for this job:
Customer Retentions
- Using listening and influencing skills in order to retain customers
- Build rapport with our customers and be willing to go the extra mile in order to secure our customer base.
- Being supportive and attentive to understand customer issues
- Addressing cancellations within the business SLAs
- Provide accurate reporting on retentions for Director to review
- Accurately updating client agreements, accounts, paperwork and the CRM system in a timely manner
Sales Support Executive
- Responsible for the accurate processing of quotes and sales orders for clients, either from direct requests or on behalf of the Sales team, adhering to the set KPI's
- Collaborate and pro-activity engage with teams across the company
- Provide support to customers to cover sales annual leave
- Attend client meetings alongside Sales when necessary
- Owning customer and internal department queries/escalations
- Responsible for answering all sales lead calls from potential customers and existing customers and directing these to the appropriate team or individual
- Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member.
Knowledge and experience required
- Excellent telephone manner
- Resilience in managing difficult customer conversations
- Be organised, self-motivated and a team player
- Ability to work under pressure
- Ability to prioritise tasks within company processes
- Commitment to doing the very best for customers
- Professional and clear communicator with the ability to build strong customer relationships
- Technical aptitude
- Must have the desire to provide excellent customer service and the ability to build effective relationships with colleagues
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Vysiion: Service Delivery Manager
- Type of role: full time permanent
- Location:Farnborough
- Hours: Monday – Friday 09:00 to 17:00hrs
- Holidays: 25 days plus public holidays
Overall purpose of the job:
As the Service Delivery Manager you will be responsible for establishing and maintaining operational relationships with the allocated Client to ensure end-to-end services support and enable current and future business needs.
Key responsibilities for this job:
- Provide direct relationships with the Customer to help manage and drive service performance of their support services
- Monitor, review and report the service performance of all service activities against the agreed service targets
- Identify, record and manage all service vulnerabilities which impact or may impact the Customer
- Negotiation and renegotiation customer contracts relating to IT Service Management, including service models and associated ITIL functions, SLAs/KPIs and Service Credits
- Define and implemented Service Reporting aligned to the Service Design based on customer service assurance and reporting requirements
- Define the Service Acceptance process by working closely with Service Transition Management function, aligning the Service Design with the existing IT Service
- Management and ensure a full understanding and ownership from the Service teams
- Provide monthly service reporting, distributed to the customers and presented at regular Service Reviews
- Manage all Customer specific Service Improvement Plans (SIP)
- Tracking the run rate of the support costs, managing budgets and P&L reporting at customer level against the Service Contracts
- Driving and providing leadership across all the service delivery teams in helping to provide highly professional responsible for and achieving acceptable services quality the customers
- Review existing IT Service Management processes, presenting recommendations for service improvements and managing the change activities associated with the recommendations agreed for implementation
- Working with Process Managers and Process Owners, maintain and help ensure compliance and understanding of the IT Service Management processes
- Work closely with bid managers and Solutions Architects in the preparation of bid responses, including cost models and business cases
Requirements:
- Extensive experience in designing, developing and implementing sustainable and scalable IT Service Management policies, processes and procedures
- Experience in selecting and applying Service Delivery Management principles, policies and techniques in client operational environments
- Senior Customer Management focused with ability to identify and understand the customer's needs based on Contracts and Service Level Agreements
- Experience of working in large transformation programmes in a senior leadership role
- Experience as a Service Delivery Manager with excellent design experience
- ITIL V3 Practitioner/Expert or ITIL V4 Managing Professional
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Vysiion: Service Delivery Manager
- Type of role: full time permanent
- Location: Chippenham
- Hours: Monday - Friday 09:00 to 17:00hrs
- Holidays: 25 days plus public holidays
Overall purpose of the job:
As the Service Delivery Manager you will be responsible for establishing and maintaining operational relationships with the allocated Client to ensure end-to-end services support and enable current and future business needs.
Key responsibilities for this job:
- Provide direct relationships with the Customer to help manage and drive service performance of their support services
- Monitor, review and report the service performance of all service activities against the agreed service targets
- Identify, record and manage all service vulnerabilities which impact or may impact the Customer
- Negotiation and renegotiation customer contracts relating to IT Service Management, including service models and associated ITIL functions, SLAs/KPIs and Service Credits
- Define and implemented Service Reporting aligned to the Service Design based on customer service assurance and reporting requirements
- Define the Service Acceptance process by working closely with Service Transition Management function, aligning the Service Design with the existing IT Service
- Management and ensure a full understanding and ownership from the Service teams
- Provide monthly service reporting, distributed to the customers and presented at regular Service Reviews
- Manage all Customer specific Service Improvement Plans (SIP)
- Tracking the run rate of the support costs, managing budgets and P&L reporting at customer level against the Service Contracts
- Driving and providing leadership across all the service delivery teams in helping to provide highly professional responsible for and achieving acceptable services quality the customers
- Review existing IT Service Management processes, presenting recommendations for service improvements and managing the change activities associated with the recommendations agreed for implementation
- Working with Process Managers and Process Owners, maintain and help ensure compliance and understanding of the IT Service Management processes
- Work closely with bid managers and Solutions Architects in the preparation of bid responses, including cost models and business cases
Requirements:
- Extensive experience in designing, developing and implementing sustainable and scalable IT Service Management policies, processes and procedures
- Experience in selecting and applying Service Delivery Management principles, policies and techniques in client operational environments
- Senior Customer Management focused with ability to identify and understand the customer's needs based on Contracts and Service Level Agreements
- Experience of working in large transformation programmes in a senior leadership role
- Experience as a Service Delivery Manager with excellent design experience
- ITIL V3 Practitioner/Expert or ITIL V4 Managing Professional
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Bid Coordinator
Type of role: full time permanent
Hours: Monday – Friday 9:00am – 17:30pm
Holidays:25 days plus public holidays
Overall purpose of the job:
- Support Sales to achieve monthly and quarterly margin / revenue targets
- Assist with tender responses and draw together Bid Information and manage the administration requirements
- Completion of PQQ, RFI and proposal responses
- Collating information to the bid book including updates for responses
Key responsibilities for this job:
- Sourcing opportunities from multiple portal systems, including initial qualification.
- Managing the bid tool and updating relevant content throughout all departments.
- Setting up and collating of standard bid response documents in accordance with the Exponential-e defined styles and branding
- Co-ordinating and chairing PQQ and proposal opportunity meetings
- Liaising with various departments to gather information for Bids
- Review, drafting and managing the delivery customer bid request materials received including pre-qualification questionnaires, RFQs and RFPs for smaller standard bids
- Presentation of complex quote and commercial information into Microsoft Office packages
- Providing bid follow-up activity assistance and expertise when needed to support the sales cycle standardisation of the proposal process
- Work to tight deadlines and go the extra mile where required
- Assisting with creation of PowerPoint presentations to present to clients at the shortlisted stage of the bid process
- Risk tracking and management throughout the bid process
- Updating and collating information in the bid books for opportunities
- Salesforce updates for all open opportunities and cases
- Updating weekly reports for open opportunities for management
- Extracting reusable text from completed bids into the bid library and generalising for future use
- Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member
Knowledge and experience required:
- Experience working in a sales driven environment responding to bids and tenders with associated deadlines
- Excellent time management skills
- Well organised self-starter with strong administration skills
- Excellent communication skills and strong attention to detail
- Good presentation skills and strong experience with Microsoft Office packages
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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3rd Line Network Engineer
- Type of role: full time permanent
- Location: Home/remote based or London (hybrid home and office working)
- Hours: Monday-Friday 09:00-17:30
- Holidays: 25 days exclusive of Public Holidays
Overall purpose of the job:
To manage and own support tickets in relation to existing customer services.
To design and implement changes as per client’s requirements.
To work closely with the 2nd Line Service Desk team and the Solution Delivery team to assist in supporting customers and configuration tasks.
Key responsibilities for this job:
- Regular communication verbally and written with existing customers
- Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk
- To take ownership and effectively manage support tickets for incidents, change and service requests
- To plan and complete projects as assigned to you by the Head of 3rd Line Network Support
- Documentation of customer solutions – CMDB, Visio documentation, technical summary write up
- DR/Failover Testing
- To provide support and mentoring to 2nd Line engineers
- Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects
- On-call rota out of hours for high priority incidents
Technical Environment:
- Switching; Cisco, Meraki, Aruba, HP, Dell, Juniper
- Wireless; Cisco, Meraki, Aruba
- Security; Palo Alto, Prisma, Fortinet, Cisco ASA
- SD-WAN; Citrix, Viptela, Meraki, Fortinet, Nuage
- Cisco NAC ISE, SD-A/DNAC, DOT1x
- Cisco Nexus 7xxx, 5xxx, 2xxx series
Knowledge and experience required:
- Knowledge of networking principles equivalent to CCNA R&S or JNCIS-ENT level
- Knowledge of layer 2 switching protocols such as STP, Dot1Q, QinQ, VPLS
- Knowledge of layer 3 routing protocols such as BGP, OSPF, EIGRP, HSRP, VRRP
- Excellent verbal and written communication skills with a professional phone manner
- Flexible approach to work with the ability to work effectively under pressure
- Ability to work in a team with little supervision using own initiative
- Strong customer service focus
- Responsible and willing to take ownership
- Eager to learn and develop technical skills
- Positive and professional attitude
Desirable knowledge and experience:
- Demonstrable knowledge at CCNP/ JNCIS level as a minimum
- In depth knowledge of configuring and troubleshooting network security devices/protocols
- Ability to troubleshoot and isolate faults to identify root cause and bring to resolution
- Advanced knowledge of layer 2 and 3 protocols
- Experience using at least one of the following firewalls: Palo Alto, Fortigate Cisco ASA. This should include experience of configuring and troubleshooting access lists, NAT, IPSec and SSL VPNs
- Strong knowledge of OSPF and BGP in an ISP environment
- Proficient in packet capture and interpretation
- Familiarity with Cloud products such as Azure / Amazon AWS
- Experience working within a Managed Service Provider Environment
- Exposure to network automation/programming such as Ansible/Python
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Cancellations & Novations Coordinator
- Type of role: full time permanent
- Location: Home/remote based and London (hybrid home and office working)
- Hours: Monday-Friday 09:00-17:30
- Holidays: 25 days exclusive of Public Holidays
Overall purpose of the job:
Key responsibilities for this job:
- Monitoring emails in ServiceNow to effectively manage workstack queues.
- Liaise with internal and external teams to ensure that contracts are cancelled effectively to agreed terms and timescales.
- Maintaining and controlling the cancellation process throughout.
- Raising invoices and credits note requests to Billing Team.
- Keeping records accurate and up to date
- Collaborating with the Sales team to assist them with questions regarding cancellation costs from a client and supplier perspective.
- Working with Service Delivery Engineers to decommission services after migration has been completed successfully
- Review and verify novation requests. Risk assessment to be completed using Credit risk software (Graydon).
- Working alongside Legal team to raise novation agreements.
- Any other fair and reasonable task or duty assigned to you by your Team Leader.
Knowledge and experience required:
- Extremely well organised with experience of working in a business to business customer service environment.
- Attention to detail is absolutely necessary.
- Confident working with numbers and dates
- You must work well in a pressurised environment, to deadlines and resolve customer problems and disputes whilst maintaining a high level of service and professionalism at all times.
- Excellent communication skills on all levels and confidence when engaging with customers over the telephone is essential
- The ability to multitask and prioritise your own workload.
- 2 years’ experience within Telecommunications industry preferred
- Excel skills must be at intermediate level.
- Experience with ServiceNow is preferred.
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Vysiion: Network Engineer
Type of role: full time permanent
Hours: 24/7 shift pattern, 4 days on (7am – 7pm), 4 days off, 4 nights on (7pm – 7am), 4 days off
Location: Ark Data Centres, Spring Park, Westwells Road, Corsham, SN13 9GB
Holidays: 25 days per annum inclusive of bank holidays
Security Clearance: the role will require you to undertake the SC clearance process with Vysiion
About Vysiion
Vysiion, an Exponential-e Group company, is a growing organisation specialising in providing IT Managed Services and Consultancy to the UK Public Sector including local and central government agencies, blue light, healthcare and defence.
Overall purpose of the job:
Responsible for providing customer support to our client base ensuring Service Levels are maintained and the ticketing system is fully up to date.
Key responsibilities for this job:
- Investigate and resolve helpdesk incidents assigned to you with speedy fixes ensuring the ticketing system is fully updated.
- Monitor networks and equipment using applicable software (SolarWinds//PRTG/RMM/FMC etc), raising incidents as appropriate, investigating and resolving where possible or engaging the correct resolving teams while owning the incident to resolution.
- Ensure all network alarms and events are acknowledged and appropriately dealt with during your shift.
- Ensure all ongoing issues are to be documented for shift handover.
- Ensure the Shift Leaders/NOC Manager are kept informed of all service affecting incidents and appropriate escalations are made, where relevant.
- Provide support through assigned work from the Service Desk team and customer(s).
- Write and implement Change requests as required, following good practice and company processes.
- Provide coaching to junior members of the team to improve their technical capabilities, write knowledge base articles and hold workshops to improve team understanding of customer solutions.
- Take ownership of problems and incidents, driving to resolution and providing feedback on improvements to procedures, process and documentation as required.
- Where appropriate and as advised by your line manager, provide DC smart hands services to support existing Smart Hands team. This could include cabling, visual inspections, providing escorts and other duties within the data centre as required.
Knowledge and experience required:
- CompTIA Network+ or Cisco CCNA/CCNP/CyberOps certification
- Excellent verbal and written communication skills with a professional phone manner
Desirable knowledge and experience:
- Network troubleshooting skills - Cisco routing and switching and firewalls
- Experience in troubleshooting and maintaining Firewalls
- Experience working in a Service Desk/NOC/IT Support environment
- Experience with network monitoring tools
- Understanding of incident, problem and change management
- ITIL practitioner
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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Account Manager
Type of role: full time permanent
Hours: Monday - Friday 9:00 - 17:30
Holidays: 25 days plus Public Holidays
Overall purpose of the job:
Secure new business within existing client accounts, increasing Exponential-e revenues in line with set targets.
Key responsibilities for this job:
- To sell new network and ICT services (Cloud, LAN, Wi-Fi, UCC & Server hardware) to existing accounts
- Maintaining and developing client relationships for a small number of accounts
- Working with clients management teams to understand particular business strategies
- Evaluating those strategies and ensuring Exponential-e readiness to keep pace with the implementation of new programs, projects, or features consistent with those strategies
- Increasing the revenue opportunity within each clients business portfolio as it relates to utilising additional Exponential-e services or product offerings
- Tracking and escalation of client issues alongside the client relationship team
- Establish and coordinate planned visits at the customer location and at Exponential-e
- Inform clients of new services, partnerships, and/or products as they are announced or released
Knowledge and experience required:
- The ability to close deals
- Great communication skills across all parts of the business
- Knowledge of the following ICT product suites; Cloud, LAN & Wi-Fi, UCC, Server Hardware
- Excellent written and verbal communication skills with the ability to communicate technical issues to both the IT department and to the client in understandable terms
- Able to work under pressure making timely and informed decisions to tight timescales, whilst maintaining attention to detail
- Good working knowledge of Microsoft Excel and Word is essential
- Well organised and self-motivated team player
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Vysiion: 2nd Line Support Engineer - Bristol
- Type of role: full time permanent
- Location: Chippenham with travel to customer site in the Bristol area circa 2.5 days per week
- Hours: Monday – Friday, 37.5 hours per week. Shift times - 07:30-16:00, 08:00-16:30, 08:30-17:00, 09:30-18:00
- Holidays: 25 Days + Public Holidays & Birthday Leave
- Clearance: the post holder will be required to have a DBS check completed
About Vysiion
Vysiion, an Exponential-e Group company, is a growing organisation specialising in providing IT Managed Services and Consultancy to the UK Public Sector including local and central government agencies, blue light, healthcare and defence.
Overall purpose of the job:
Have responsibility for the day to day delivery of IT support and technical services to Vysiion customer base. Build and retain relationships with existing customers, whilst maintaining the skills and technical competence to meet the requirements of customers and the company.
Key responsibilities for this job:
- Respond to requests for technical assistance via phone and electronically
- Diagnose and resolve technical hardware and software issues in a timely, concise and informative manner
- Hardware fault analysis and repair when required
- Attend customer sites and provide IT support as directed by the customer
- Travel between various Vysiion company office locations as required
- Proactively advise clients on potential improvements to their infrastructure
- Where required go through client change process in order to perform tasks.
- Completion of project documentation, PID, test report
- Accurate, informative, reporting & communication with other departments
- Completion of service tickets in a timely, concise and informative manner
- Follow/Maintain ITIL Process as required
- Identify and escalate situations requiring urgent attention
- Liaise with customer services to track job progress and completion
- Take ownership of customer problems
- Document Service Desk Processes, Triage/UAT Scripts and as required
Knowledge and experience required:
- Experience in a IT Support, Helpdesk, Service Desk or similar role.
- Experience supporting Windows Server
- Strong customer service focus and excellent communication skills.
- Full driving license and vehicle. With the ability and willingness to be able to travel to and work on customer sites as appropriate with minimal supervision.
Desirable skills and experience:
- Industry standard certifications (e.g. Microsoft Certified, CompTIA, ITIL)
- Experience of working within an ITIL environment
- Experience in supporting Azure, Office 365 and other cloud-based solutions
- Windows Server 2012 R2 and up
- Virtualization software such as VMware
- PBX systems such as 3cx
- Backup solutions, such as Veeam
- Networking devices such as firewalls and switches
- Citrix
- Microsoft Intune
- SharePoint
- Dell Hardware
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Marketing Assistant
- Type of role: full time permanent
- Location: London
- Hours: Monday-Friday 09:00-17:30
- Holidays: 25 days
Overall purpose of the job:
- Provide support to the wider marketing team for all administrative requirements, including lead management and event support
- Responsible for providing end-to-end internal communications support to employees across the Exponential-e Group
- Assist with the day-to-day management of the Exponential-e Group social media channels, ensuring corporate brand and tone-of-voice guidelines are maintained at all times
Key responsibilities for this job:
- Manage the lead assignment process for all inbound marketing qualified leads, allocating them to the relevant sales teams in a timely manner
- Support wider marketing team with all aspects of event activity - from sourcing venues, to logistics, to supporting on-the-day running of the event
- Providing administrative support to the Marketing Team to ensure all key deadlines are met
- Support with delivering and managing the growth of the Exponential-e social media channels
- Managing customer updates in Salesforce and ensuring marketing databases are accurate at all times
- Planning and implementation of the internal communications strategy to help drive employee engagement
- Interfacing closely across the business particularly with HR, Finance and The Board of Exponential-e to proactively communicate internally using a variety of communication channels including the Intranet, Internal newsletters, email and company events
- Implementing internal launch and change initiatives
- Support with the creation and delivery of quarterly business updates to customers
- Support with website and other marketing content generation as required
- Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member
Knowledge and experience required:
- Proactive individual with excellent relationship building skills keen to work in a fast paced environment where creative ideas are encouraged
- High attention to detail
- Good team player who can work under pressure and to tight deadlines
- Willingness to listen, learn, and question if unsure
- Strong social media marketing skills with a working knowledge of LinkedIn and Twitter
- Excellent standard of written English
- Keen to start a career in Marketing
- Previous working experience within a marketing department in a support or internal communications focused role (advantageous, but not essential)
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Digital Marketing Executive
- Type of role: full time permanent
- Location: London
- Hours: Monday – Friday, 09:00 – 17:30
- Holidays: 25 days
Overall purpose of the job:
We require a Digital Marketing Executive to join our team, who is passionate, well organised with a ‘can-do’ attitude.
This is an exciting new opportunity that will suit an ambitious professional, who relishes the chance to help grow the business, thrive on a challenge and wishes to work in a fast paced environment.
Key responsibilities for this job:
- Creation and implementation of PPC campaigns for Google Ads and LinkedIn; responsible for ad creation, keyword research, budgets, audiences, placements and exclusions Keyword research, trends and competitor analysis to enhance and develop SEO strategy across all digital activity
- Help deliver pipeline and marketing qualified leads through effective management of search engine optimised content, improving the search engine ranking and user engagement on websites
- Producing engaging and creative copy for digital assets across all platforms aligning to SEO strategy
- Managing and maintaining Exponential-e Group’s social media activities, enhancing our brand reach and improving customer engagement
- Conducting continuous analysis and evaluation of online marketing activities and campaigns; reporting with recommendations for future improvement
- Conversion tracking and goal monitoring within Google Analytics
- Working with the Copywriter, share guardianship for the Exponential-e brand tone of voice, providing written content expertise ensuring language accuracy across all branded touchpoints and channels
- Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member
Knowledge and experience required:
- Knowledge of the key concepts of digital marketing and the main channels and techniques including SEO, PPC, social media and email marketing
- A proven track record of implementing successful digital marketing campaigns
- Proven understanding of marketing campaign tracking and reporting on key metrics, utilising key analytical tools, such as Google Analytics
- Experience in social media and awareness of new marketing technologies
- Experience using Marketing automation and CRM tools (Marketo and Salesforce.com preferred)
- Experience using Joomla, WordPress or similar CMS
- Bachelor's degree or equivalent
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Vysiion: Project Delivery Engineer - Linux
- Type of role: full time permanent
- Location: role will be based at either Vysiion HQ Chippenham, Wiltshire or our Data Centre in Farnborough, Hampshire. However, role will require travel to client sites with overnight stay at times.
- Hours: Monday – Friday, 09:00 – 17:30. Project Delivery Engineers should expect to work non-standard hours as the position demands.
- Holidays: 25 Days + Public Holidays & Birthday Leave
- Security Clearance: the role will require you to undertake the SC clearance process with Vysiion
About Vysiion
Vysiion, an Exponential-e Group company, is a growing organisation specialising in providing IT Managed Services and Consultancy to the UK Public Sector including local and central government agencies, blue light, healthcare and defence.
Overall purpose of the job:
As a Linux Project Delivery Engineer in the IT Delivery team, you will be responsible for the delivery of high-quality technical solutions to new and existing customers. This involves working on your own or as part of a team to deliver projects in line with agreed designs and plans. In some cases, you may act as the technical lead during the build phase of designed solutions.
The role of a Linux Project Delivery Engineer typically works as part of a team organised around the delivery of a project, normally consisting of a Technical Architect, Project Manager and other engineers involved in the delivery of the solution. You will be responsible for ensuring that your technical work meets a high standard and for maintaining build configuration documentation (low level designs and work instructions.
The role of Project Delivery Engineer is crucial during the handover of the technical solution into live service, as you will be providing post-implementation support and hands-on training to the service organisation.
From time to time, the Project Delivery Engineer may be required to act as a subject matter expert advisor into other in-flight projects as required.
Key responsibilities for this job:
- Working closely with Project Managers and Technical Consultants to ensure the successful delivery of IT solutions, on time and to a consistent quality
- Maintaining Low-level Designs (LLDs), Work Instructions, and Operations Manuals
- Working on customer sites or datacentres during the delivery of IT projects
- Ensuring IT solutions are accepted into support through provision of knowledge transfer sessions, documentation, and post-implementation support
Knowledge and experience required:
Experienced with the following technologies:
- RedHat Enterprise Linux (RHEL)
- RedHat KVM
- Scripting using Bash, Python, Perl
- Large scale server build and configuration
- Datacentre-based infrastructure projects
- Highly professional approach and good presentation skills
- Experience of working with demanding customers
- Able to adapt to new technologies
- Excellent communication skills interfacing at all levels both internal and external
- Liaising with various staff both technical and cross-departmental
- Self-motivated, results-oriented with a positive outlook
- Ability to work well undirected, using own initiative with self confidence in decision making
- A clear focus on high quality work and excellent customer service
- Ability to maintain favourable working relationships with all company employees to foster and promote a co-operative and harmonious working culture
- Comfortable working as part of a wider project delivery team or on their own
Vysiion: Project Delivery Engineer - Networking & Security
- Type of role: full time permanent
- Location: role will be based at either Vysiion HQ Chippenham, Wiltshire or our Data Centre in Farnborough, Hampshire. However, role will require travel to client sites with overnight stay at times.
- Hours: Monday – Friday, 09:00 – 17:30. Project Delivery Engineers should expect to work non-standard hours as the position demands.
- Holidays: 25 Days + Public Holidays & Birthday Leave
- Security Clearance: the role will require you to undertake the SC clearance process with Vysiion
About Vysiion
Vysiion, an Exponential-e Group company, is a growing organisation specialising in providing IT Managed Services and Consultancy to the UK Public Sector including local and central government agencies, blue light, healthcare and defence.
Overall purpose of the job:
As a Networking and Security Project Delivery Engineer in the IT Delivery team, you will be responsible for the delivery of high-quality technical solutions to new and existing customers. This involves working on your own or as part of a team to deliver projects in line with agreed designs and plans. In some cases, you may act as the technical lead during the build phase of designed solutions.
The role of a Networking and Security Project Delivery Engineer typically works as part of a team organised around the delivery of a project, normally consisting of a Technical Architect, Project Manager and other engineers involved in the delivery of the solution. You will be responsible for ensuring that your technical work meets a high standard and for maintaining build configuration documentation (low level designs and work instructions).
The role of Project Delivery Engineer is crucial during the handover of the technical solution into live service, as you will be providing post-implementation support and hands-on training to the service organisation.
From time to time, the Project Delivery Engineer may be required to act as a subject matter expert advisor into other in-flight projects as required.
Key responsibilities for this job:
- Working closely with Project Managers and Technical Consultants to ensure the successful delivery of IT solutions, on time and to a consistent quality
- Maintaining Low-level Designs (LLDs), Work Instructions, and Operations Manuals
- Working on customer sites or datacentres during the delivery of IT projects
- Ensuring IT solutions are accepted into support through provision of knowledge transfer sessions, documentation, and post-implementation support
Knowledge and experience required:
Experienced with the following technologies:
- Switching and routing (L2/L3)
- Firewalls
- IDS/IPS
- Data diode devices
- Packet Capture devices
Experience delivering IT infrastructure projects. Including projects such as:
- Campus LAN / Datacentre LAN deployment
- Firewall deployment and configuration
- Security appliance deployment and configuration
- Device hardening to industry best practices / standards
Personal attributes:
- Highly professional approach and good presentation skills
- Experience of working with demanding customers
- Able to adapt to new technologies
- Excellent communication skills interfacing at all levels both internal and external
- Liaising with various staff both technical and cross-departmental
- Self-motivated, results-oriented with a positive outlook
- Ability to work well undirected, using own initiative with self confidence in decision making
- A clear focus on high quality work and excellent customer service
- Ability to maintain favourable working relationships with all company employees to foster and promote a co-operative and harmonious working culture
- Comfortable working as part of a wider project delivery team or on their own
Desirable knowledge and experience:
- Networking troubleshooting and analysis
- Linux administration
- Exposure to automation / scripting
Ideal qualifications:
- CCNA / CCNP
- JNCIA-SEC / JNCIS-SEC
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Billing Specialist 12 Months FTC
Type of role:full time 12 Month Fixed Term Contract
Location: London
Hours: Monday-Friday 09:00-17:30
Holidays: 25 days
Overall purpose of the job:

The Billing Specialist’s role is to verify, process and deliver customer invoices for the allocated customers within agreed SLAs. The role will include delivery of bespoke reporting, liaison with internal customers, and general operational requirements within the team. The position will offer considerable opportunity for the right person to gain experience within a rapidly developing area of the Business.
Key responsibilities for this job:
- Work closely with all Finance teams
- Create and Maintain customer accounts in Sage
- Processing of Sales Orders and validation checks for Internal Systems.
- Raising sales invoices and credit notes.
- Deal efficiently with any Customer queries regarding their accounts.
- All queries should be logged, tracked and escalated, if necessary, until the issue has been successfully resolved.
- Working closely with internal/external customers to ensure the accurate recording of data within company databases.
- Achievement of Business Critical KPI’s and Monthly targets.
- Any other duties considered appropriate for the role.
Knowledge and experience required:
- Experience in a similar role would be an advantage
- Must have excellent attention to detail
- Negotiation skills
- Must be PC literate and able to use standard software packages particularly Excel
- Strong customer services focus
- Responsible and willing to take ownership of work
- Experience working for an ISP or communications provider would be preferable but not essential
- Sharing responsibilities and strong team working capability
- Good communication skills are essential and must be able to work on own initiative.
- Must be able to adapt to the use of non-standard systems, standalone databases and bespoke packages
- Job will particularly suit applicants with an analytical acumen.
Mission Statement
"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Fixed Asset Accountant
- Type of role: full time permanent
- Location: London
- Hours: Monday-Friday 09:00-17:30
- Holidays: 25 days
Overall purpose of the job:
This role has opened to join the growing Financial Reporting team and support the exciting transition for the Company to IFRS reporting within the first 6 months. You will be responsible for the fixed asset and lease reporting in accordance with the new IFRS accounting standards. Developing and improving processes and identifying cost saving opportunities for the company to maximize our Cash and Margins.
Key responsibilities for this job:
- Maintain the Fixed Asset accounting within our fixed asset system module. This will primarily be relating to the hardware we maintain ownership of that is linked to our ongoing managed service customer contracts.
- Ensure transactions such as additions, disposals, and adjustments comply with company policies and accounting standards.
- Post all fixed asset entries into our fixed asset module within our accounting system Sage.
- Reconciliation of our stock holding inventory and appropriate accounting once inventory has been assigned to Customers.
- Prepare monthly journals for finance lease accounting and any future contracts entered into.
- Accurately reporting on Capex by Business units for board pack reporting and understanding drivers for variances to budget.
- Ensure completeness of balance sheets with full reconciliations of designated balance sheet accounts.
- Reporting on intercompany purchases within the Group impacting Capex and Stock.
- Own IFRS16 Lease accounting for leases entered into.
- Assist in preparing financial statements notes relevant to areas of responsibility.
- Liaising directly with auditors during the statutory audit, to assist with queries in a timely manner and be the main point of contact for all audit requirements for Customer specific fixed and leased accounts.
- Building relationships with key areas across the business to build knowledge, improve process efficiency and ensure accurate financial reporting.
- Adhoc reporting when required for management or to assist FP&A in budget planning process.
- Adhoc reporting and supporting the wider financial reporting team as required to meet deadlines following IFRS conversion.
Onsite Managed Services Desktop Engineer
- Type of role: full time permanent
- Location: London Customer site
- Hours: Monday-Friday 09:00-17:30
- Holidays: 25 days
Overall purpose of the job:
- Provide 1st and 2nd Line helpdesk and remote desktop support to Exponential-e customer site
- Primarily responsible for managing and owning support tickets and driving customer issues through to resolution
Key responsibilities for this job:
- Respond to support calls as assigned within Service Level Agreements;
- Work as a team to deliver timely resolution to customer requests from telephone and email
- Maintain an understanding of the internal escalation process
- Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organisations.
- To be a highly motivated team player with the skills and ability to manage changing priorities.
- Setup/Configure/Maintain/Administer desktop computers and peripherals and test network connections;
- Physical Workstation and peripheral relocations;
- Performs general preventative maintenance tasks on computers, laptops, printers;
- Access Management and Maintenance through Active Directory and Office365 (Account Provision, Account Revocation, Password resets);
- Escalate issues and involve Service Desk wherever required in order to resolve an issue as quickly as possible;
Knowledge and experience required:
- Experience in managing/troubleshooting Windows Desktop Operating Systems
- Experience in Microsoft Exchange, Active Directory, Windows Server & Desktop, SQL Server technologies
- Experience in managing/troubleshooting VMWare and/or Virtualisation technologies
- Experience in using ITIL based ticketing system (ITIL foundation preferred)
- Exposure to supporting VDI solutions (CITRIX, VMWare Horizon View etc.)
- Knowledge of Networking (DNS, DHCP, PING, TRACERT, NETSTAT, NBTSTAT, TELNET, FTP, FTPS, SFTP)
- Desired skills in Microsoft System Centre, SharePoint and Lync an advantage
- Applicants will ideally be either MCP, MCSA, MCSE or VCP certified
Vysiion: Field Service Coordinator
- Type of role: full time permanent
- Location: Chippenham, Wiltshire
- Hours: Monday – Friday, 09:00 – 17:00
- Holidays: 25 days
Overall purpose of the job:
To provide day to day support, including the operational logistics, coordination, and administration functions for the Field Services Team.
Key responsibilities for this job:
- Assist with the preparation, coordination & distribution of job packs (Technical Support will be given from the team).
- Creation and maintenance of project/program trackers, tools and documentation.
- Procurement of materials and liaising with suppliers as required. Responsible for goods receipting of all materials and maintaining records accordingly.
- Assisting with the scheduling of resource, logistics & accommodation booking.
- Following training, preparing documentation for customers, including the completion and issue of test results, Risk and Method Statements (RAMS).
- Some Management, Delivery & Control of Small Works
- Ensure that all documentation & records, customer & internal (including site records & reports from site) are recorded and electronically filed within the appropriate file structure
- Administrative assistance with billing and invoicing.
- Reporting on a daily, weekly, and as required basis, to the field services managers
- Liaising with internal staff, customers & suppliers.
- Ensuring equipment maintenance including calibration of equipment is undertaking as per the maintenance regime requirement and updating registers.
- To be accurate & timely with record keeping.
- To foster good customer/Supplier relationships.
Knowledge and experience required:
- A responsible attitude, demonstrate integrity and initiative.
- Be a team player, take responsibility and ownership of their tasks
- Numerate, accurate and have good written and verbal communication skills
- Highly organised and disciplined with a processed approach
- The ability to make decisions, ‘think on their feet’, communicate and present information
- An ability to plan and prioritise key tasks
- The ability, once trained, to prepare and interpret information, working on and reviewing customer test documents, project plans, and risk and method statements
- The ability, once settled in the role, to identify areas for improvement and help implement across the team
- Great enthusiasm
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Channel Sales Manager
Type of role: full time permanent
Hours: Monday-Friday 09:00-17:30
Holidays: 25 days plus Public Holidays
Overall purpose of the job:
- To work with channel sales team to develop partner accounts and increase revenues in line with set targets and business objectives
- To identify, qualify and develop new target channel partners
- To participate in lead generation activity and campaigns
Key responsibilities for this job:
- Identify and engage Channel prospect partners that fit with the Exponential-e channel contact strategy
- Contribute to the achievement of the Channel sales target
- Attend face to face channel meetings with partners and their clients
- Develop a strong knowledge of the Exponential-E solutions portfolio and be able to articulate this to channel partners
- To build a strong rapport and lasting relationships with existing channel partners in order to grow the account and increase Exponential-e revenues
- Accurate forecasting of anticipated sales and regular activity reporting
- Participation in planning and preparing marketing campaigns along with partner call out days and your own targeted campaigns
- Activities outside of normal work hours may also be required
- Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member
Knowledge and experience required:
- Consistent new business sales track record with a proven ability to hit targets
- Sales experience from within the telecoms or IT industry
- Excellent communication skills and telephone manner
- Articulate and polished with a professional approach to sales
- Highly adaptable and proactive
- Able to multi task and work well under pressure
- Self-motivated and disciplined
- Eager to learn and develop
Service Desk Manager
- Type of role: full time permanent
- Location: London
- Hours: Monday-Friday 09:00-17:30
- Holidays: 25 days
Overall purpose of the job:
- To ensure the smooth and timely flow of 3rd line Incidents/changes/tickets through the job queue to balance workload, ensure Service Level targets are met and achieve excellent customer service.
- To ensure outgoing calls are made regularly to provide a customer facing update and upon call closure to encourage NPS feedback responses.
- To oversee the day-to-day operations of the 3rd line team and provide coaching and mentorship to direct reports.
- To work collaboratively with Managed Services Management team to ensure processes and procedures are documented, communicated, followed and reviewed within a programme of Continual Service Improvement.
- To work collaboratively with the Managed Services Management team to ensure complete, up to date knowledgebase documents are available to the team and a structured system for knowledge transfer is in place.
- Facilitate training workshops and technical mentorship between the 3rd line team and lower level support team.
Key responsibilities for this job:
- Lead the Manage Services 3rd Line team, ensuring all tasks and duties are completed to a satisfactory standard
- Ensure operational procedures and practices are well defined, documented and consistently applied in line with ITIL and/or industry best practice.
- Provide leadership and direction to the Team, ensuring appropriate and robust process management and review frameworks are put in place and is followed.
- Ensuring a professional working relationship with customers, suppliers and partners are successfully maintained by the Managed Services team.
- Play an active role in the escalations and complaints process to ensure the 3rd line team always provide a swift and highly effective resolution of issues.
- Ensure the 3rd line team are trained and developed in accordance with the technologies we support and maintain to enable them to deliver high quality service and support.
- Act as an escalation point for customers and internal management.
- Notify management and colleagues of potential Major Incidents to ensure the right resources are put in place to restore service/s quickly.
- Follow up post Major Incident reviews and ensure mitigations are put in place to avoid further re-occurrences. This could be either procedural or technical.
- Drive a continual service improvement programme based on a desire to become a World Class Managed Service Provider.
- Contactable and diligent outside of core working hours for Team Leader support and guidance
- Follow up with customers who have provided negative feedback and ensure issues are addressed with reasonable measures.
- Lead employee development through clear goal setting, establishing development plans, regular coaching and performance reviews.
- Conduct 121’s and provide feedback to Senior Leadership in regard to the team’s performance including identifying training requirements.
- Participate in the hiring process of new team members.
- Produce and deliver KPIs for aligned teams.
- Any other fair and reasonable task or duty assigned to you by your Manager or other senior Exponential-e Ltd staff member
Knowledge and experience required:
- Minimum 3 years’ experience of coaching and supervising teams and managing the workloads for others.
- Experience of designing and delivering job-based training to individuals and teams including creating and documenting service desk procedures Strong interpersonal and communication skills, particularly customer facing techniques and listening abilities
- Ability to work on own initiative, manage own time, and work to deadlines Implementation of initiatives and process with strong ITIL background
- Patient and methodical approach to dealing with IT issues and managing customer expectations
- Creating a healthy, collaborative, and fun working environment
- Experience in working in a Managed Service Provider environment, both as a delivery operative and a manager
- Excellent technical background the Microsoft Server and Cloud Stack of products and features.
- Knowledge of private and public Cloud technologies
- Applicants will ideally be either MCP, MCSA, MCSE or VCP certified
- Minimum ITIL Foundation V3 Qualification is essential
- Desired skills in Microsoft System Centre, Citrix, DR, Security and Azure are an advantage.
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Vysiion: Network Engineer
Type of role: full time permanent
Hours: 24/7 shift pattern, 4 days on (7am – 7pm), 4 days off, 4 nights on (7pm – 7am), 4 days off
Location: Ark Data Centre, Cody Technology Park, Victor Way, Farnborough, Hampshire, GU14 0LH
Holidays: 23 days per annum inclusive of bank holidays
Security Clearance: the role will require you to undertake the SC clearance process with Vysiion
About Vysiion
Vysiion, an Exponential-e Group company, is a growing organisation specialising in providing IT Managed Services and Consultancy to the UK Public Sector including local and central government agencies, blue light, healthcare and defence.
Overall purpose of the job:
Responsible for providing customer support to our client base ensuring Service Levels are maintained and the ticketing system is fully up to date.
Key responsibilities for this job:
- Investigate and resolve helpdesk incidents assigned to you with speedy fixes ensuring the ticketing system is fully updated.
- Monitor networks and equipment using applicable software (SolarWinds//PRTG/RMM/FMC etc), raising incidents as appropriate, investigating and resolving where possible or engaging the correct resolving teams while owning the incident to resolution.
- Ensure all network alarms and events are acknowledged and appropriately dealt with during your shift.
- Ensure all ongoing issues are to be documented for shift handover.
- Ensure the Shift Leaders/NOC Manager are kept informed of all service affecting incidents and appropriate escalations are made, where relevant.
- Provide support through assigned work from the Service Desk team and customer(s).
- Write and implement Change requests as required, following good practice and company processes.
- Provide coaching to junior members of the team to improve their technical capabilities, write knowledge base articles and hold workshops to improve team understanding of customer solutions.
- Take ownership of problems and incidents, driving to resolution and providing feedback on improvements to procedures, process and documentation as required.
- Where appropriate and as advised by your line manager, provide DC smart hands services to support existing Smart Hands team. This could include cabling, visual inspections, providing escorts and other duties within the data centre as required.
Knowledge and experience required:
- CompTIA Network+ or Cisco CCNA/CCNP/CyberOps certification
- Excellent verbal and written communication skills with a professional phone manner
Desirable knowledge and experience:
- Network troubleshooting skills - Cisco routing and switching
- Experience in troubleshooting and maintaining Firewalls
- Experience working in a Service Desk/NOC environment
- Experience with network monitoring tools
- Understanding of incident, problem and change management
- ITIL practitioner
Vacancies | Careers | Privacy Policy
If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Field Service Technician
- Type of role: full time permanent
- Location: Field Based London / Midlands / Northern or Southern Regions
- Hours: Monday-Friday 09:00-17:30 plus Oncall
- Holidays: 25 days
Overall purpose of the job:
- Nationwide travel to perform Cabling and Hardware duties at Exponential-e Client premises, Data Centre’s, and Telephone Exchanges.
- Nationwide travel to perform site surveys.
- Installation of Network, Server and Wifi Hardware and associated cabling.
- On-site support at Exponential-e Client premises & Data Centre’s for various clients.
- Technical Remote Hands and break-fix support.
- Network infrastructure cabling and Data Centre patching activities.
- Participation in on call rota (1 week in 4/6) to provide 24/7 support Nationwide.
Key responsibilities for this job:
Field Operations
- Work with Senior Field Services and Data Centre Technicians to plan in order of received tickets, workload for each day.
- Co-ordinate on site cabling and hardware installation duties, working with Core Network and Managed Hosting teams to ensure hardware is correctly deployed and connectivity is tested and reachable remotely.
- Survey client premises for WiFi & 4G coverage nationwide and capture other vital information required for the planning of future deployments of associated hardware and cabling for large scale nationwide projects.
- Perform Pre Cable’ and ‘Pre deploy’ duties in cases where circuits and client sites are yet to be delivered or readied by vendors.
- Troubleshoot/Investigate and rectify circuit connection errors & circuit/hardware down scenarios using ServiceNow ticketing system and working closely with internal teams.
- Participate in a Rota system to provide out of hours migration/switch over works providing on-site support if required to client premises nationwide. *Random night shifts may be required for bulk out of hours migrations.
- Perform Hardware upgrades on legacy equipment and re-cable as instructed.
- Participate in on-call/out of hour’s duties on various planned and unplanned Infrastructure upgrades, faults and expansion projects.
- Keep in line with internal and client agreed SLA’s surrounding time taken to deliver each ticket/site deployment dependent on geographical location.
Knowledge and experience required:
- Well organized and self-motivated with the ability to work alone and as part of team
- Proficient in working with hand held tools preferably cable cutters and crimps.
- Ability to work at height on small to medium step ladders.
- Experience and understanding of delivering excellent customer service.
- Must be willing to stay away on occasion if covering an extended geographical area with multiple site locations.
- Well-mannered and able to represent the business in a professional manor.
- Excellent written and verbal communication skills.
- Ability to work well under pressure whilst maintaining attention to detail and being able to make informed decisions.
- Full UK Driving License
- Some travel will be made by flight or train and covered by company expenses.
Desirable knowledge and experience:
- Experience in Networking, Copper and Fibre Cabling.
- Experience in deploying networking hardware.
- Excellent Customer service skills.
- Field Technician service experience.
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Vysiion: 1st Line Support Engineer
- Type of role: full time permanent
- Hours: Monday – Friday, 37.5 hours per week. Shift times - 07:30-16:00, 08:00-16:30, 08:30-17:00, 09:30-18:00
- Location:Vysiion HQ, Langley Park, Chippenham.
- Holidays: 25 days per annum plus bank holidays + birthday leave
About Vysiion
Vysiion, an Exponential-e Group company, is a growing organisation specialising in providing IT Managed Services and Consultancy to the UK Public Sector including local and central government agencies, blue light, healthcare and defence.
Overall purpose of the job:
Responsible for providing first level customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date.
Key responsibilities for this job:
- Respond to requests for technical assistance via phone and electronically
- Diagnose and resolve technical hardware and software issues in a timely, concise and informative manner
- Hardware fault analysis and repair
- Attend customer sites and provide IT support as directed by the customer
- Proactively advise clients on potential improvements to their infrastructure
- Where required go through client change process in order to perform tasks
- Travel between various Vysiion company office locations as required
- Accurate, informative, reporting and communication with other departments
- Completion of service tickets in a timely, concise and informative manner
- Follow/maintain ITIL process
- Identify and escalate situations requiring urgent attention
- Liaise with customer services to track job progress and completion
- Take ownership of customer problems
- Document Service Desk Processes, Triage/UAT Scripts
Knowledge and experience required:
- Experience in an IT Support / Helpdesk / Service Desk role or equivalent qualification (CompTIA or Microsoft Certified)
- Strong customer service focus
- Excellent verbal and written communication skills with a professional phone manner
- Full driving license and the ability to be able to work on customer sites as appropriate with minimal supervision
Desirable technical skills and experience:
- Experience supporting Windows 10 and current Windows Server operating systems (2008/2012/2016)
- Experience dealing with Active Directory
- Experience in supporting Office 365 or other cloud-based solutions
- Experience with PBX systems such as 3cx
- Experience in Backup solutions, such as Veeam
- Experience of working within an ITIL framework, ideally with an ITIL Foundation certificate
- Industry Standard qualifications (e.g. CompTIA, Microsoft certified)
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Vacancies | Careers | Privacy Policy
If you experience any issues with submitting your application or need to get in touch with the Recruitment Team, please contact recruitment@exponential-e.com
Inside Sales Manager - Account Management
Type of role: full time permanent
Hours: Monday - Friday 9:00 - 17:30
Holidays: 25 days plus Public Holidays
Overall purpose of the job:
Secure new business within existing client accounts, increasing Exponential-e revenues in line with set targets.
Key responsibilities for this job:
- Drive a team of Desk Based Account Managers to upsell network and ICT services (Cloud, LAN, Wi-Fi, UCC & Server hardware) to existing accounts
- Leverage Exponential-e's industry leading portfolio to increase the 'share of wallet' with this account base
- Working with clients management teams to understand particular business strategies
- Lead the team to work with Account Directors to drive micro-vertical strategies and lead generation activity where appropriate
- Set KPI's and other metrics to drive activity to capitalise on the massive potential within this base of smaller customers
- Tracking and escalation of client issues alongside the client relationship team
- Establish and coordinate planned visits at the customer location and at Exponential-e
- Inform clients of new services, partnerships, and/or products as they are announced or released
Knowledge and experience required:
- Team Management and Leadership experience of driving Inside Sales Teams
- The ability to close deals
- Great communication skills across all parts of the business
- Knowledge of the following ICT product suites; Cloud, LAN & Wi-Fi, UCC, Server Hardware
- Excellent written and verbal communication skills with the ability to communicate technical issues to both the IT department and to the client in understandable terms
- Able to work under pressure making timely and informed decisions to tight timescales, whilst maintaining attention to detail
- Well organised and self-motivated team player
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Managed Services Desktop Shift Engineer
- Type of role: full time permanent
- Location: London
- Hours: Monday-Friday 9:00am – 5:30pm, 2:00pm – 10:30pm
- Holidays: 25 days
Overall purpose of the job:
- Act as a representative of Exponential-e and provide a world class service.
- Primarily responsible for managing and owning support tickets and driving customer issues through to resolution
- Working in a team of Engineers on a shift rotation
- Troubleshooting and resolve hardware, Operating system, and application issues
- Able to communicate professionally in both verbal and written form.
- Develop and maintain documentation
Key responsibilities for this job:
- Acting as first point of contact for Exponential-e Support helpdesk
- Respond and attempt to resolve support calls as agreed within Service Level Agreements.
- Triage and troubleshoot issues and follow the internal escalation process where required
- Communicate with clients to determine needs and explain complex issues
- Maintain excellent verbal and written communication with the ability to communicate effectively with technical and non-technical customer at all levels
- To be a highly motivated team player with the skills and ability to manage changing priorities.
- Setup/Configure/Maintain/Administer desktop computers and peripherals
- Physical Workstation and peripheral relocations.
- Remote troubleshooting of networking devices
- Perform general preventative maintenance tasks on end user devices and peripherals
- Escalate issues and involve other support teams where required, to resolve issues as quickly as possible.
- Access Management and Maintenance through Active Directory and M365 (Account Provision, Account Revocation, Password resets);
- Manage and maintain antivirus protection across our customer base
- Flexibility to work from home subject to line managers approval
Knowledge and experience required:
- Experience in managing/troubleshooting Windows Desktop Operating Systems
- Experience in Microsoft Exchange, Active Directory, Windows Server & Desktop technologies
- Previous experience as a end user support engineer, or similar role.
- Experience in using ITIL based ticketing system (ITIL foundation preferred)
- Experience of Provisioning desktop, laptops, tablets, mobile devices, and printers.
- An analytical mind and strong problem-solving ability
- Troubleshooting experience with Virtual Desktops
- Ability to carry out Message tracking, filtering, and managing policy’s
- Managing Anti-Virus protection
- Knowledge of Networking (Lan, Wan, DHCP, VPN, DNS, MFA)
- Applicants will ideally be either MCP, MCSA, MCSE certified
Knowledge and experience desired:
- SCCM – application packaging and deployment, OS image deployment
- Intune – basic endpoint policy management and support
- Azure – basic understand of Azure fundamentals.
- MFA – Safenet/Azure/OKTA, issuing/reset token
- Citrix End user support - Virtual App and Desktops
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers | Privacy Policy
Managed Services Field Desktop Engineer
- Type of role: full time permanent
- Location: London
- Hours: Monday-Friday 9:00am – 5:30pm
- Holidays: 25 days
Overall purpose of the job:
- Act as a representative of Exponential-e and provide a world class service.
- Provide onsite end user support to Exponential-E customers.
- Troubleshoot and resolve hardware, Operating system, and application issues
- Managed and monitoring incident and change queues ensuring tickets are regularly updated
- Able to communicate professionally in both verbal and written form.
- Develop and maintain documentation
Key responsibilities for this job:
- Acting as first point of contact for any onsite issues
- Respond to support calls as assigned within Service Level Agreements
- Communicate with clients to determine needs and explain complex issues
- Oversee repairs and technical improvements
- Liaise with 3rd parties to arrange hardware repairs/replacements
- Inspect and test devices for safety, and maintenance of onsite equipment
- Troubleshoot and repair of network related issues e.g Lan, Wi-Fi, Access Points, switches
- Maintain excellent verbal and written communication with the ability to communicate effectively with technical and non-technical audience at all levels
- Able to work alone, can manage and prioritize workload effectively
- To be a highly motivated team player with the skills and ability to manage changing priorities.
- Setup/Configure/Maintain/Administer desktop computers and peripherals and test network connections.
- Physical Workstation and peripheral relocations
- Performs general preventative maintenance tasks on end user devices and peripherals
- Access management and maintenance through Active Directory and M365 (Account Provision, Account Revocation, Password resets);
- Escalate issues and involve other support teams where required, to resolve issues as quickly as possible.
- Review internal Change Requests raised by team members, approval or provide guidance to engineer.
Knowledge and experience required:
- Experience in managing/troubleshooting Windows Desktop Operating Systems
- Experience in Microsoft Exchange, Active Directory, Windows Server & Desktop technologies
- Previous experience as a field engineer or similar role
- Experience in using ITIL based ticketing system (ITIL foundation preferred)
- Experience of Provisioning desktop, laptops, tablets, mobile devices, and printers.
- Understanding of safety guidelines
- An analytical mind and strong problem-solving ability
- Troubleshooting experience with Virtual Desktops
- Ability to carry out Message tracking, filtering, and managing policy’s
- Managing Anti-Virus protection
- Knowledge of Networking (Lan, Wan, DHCP, VPN, DNS, MFA)
- Applicants will ideally be either MCP, MCSA, MCSE certified
Knowledge and experience desired:
- SCCM – application packaging and deployment, OS image deployment
- Intune – basic endpoint policy management and support
- Azure – basic understand of Azure fundamentals.
- MFA – Safenet/Azure/OKTA, issuing/reset token
- Citrix End user support - Virtual App and Desktops
Mission Statement
"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers | Privacy Policy

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London Head Office

100 Leman Street, London, E1 8EU
020 7096 4100

Manchester Office

3 Hardman Street, Manchester, M3 3HF
0161 669 4050

^{*Calls to 0845 numbers will cost 7p p/m plus your phone company’s access charge.
All inbound and outbound calls may be recorded for training or quality purposes.}

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22 September 2021

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