Vacancies

Shape your future with Exponential-e

Our passion for technology is only matched by our passion for our people. Working at Exponential-e means coming into a dynamic environment where motivated employees have the opportunity to become experts in their field, thought leaders and game changers of the future. In all areas of our business we strive to build teams who; continually seek meaningful results through innovation, are customer-focused team players and who thrive on working in a fast-paced and friendly environment.

26 April 2019

Expression of Interest
The role you are seeking may not be available currently, please upload your CV and should a suitable vacancy arise we will be in touch!

Careers at Exponential-e :

Our passion for technology is only matched by our passion for our people. Working at Exponential-e means coming into a dynamic environment where motivated employees have the opportunity to become experts in their field, thought leaders and game changers of the future. In all areas of our business we strive to build teams that: continually seek meaningful results through innovation, are customer-focused and thrive on working in a fast-paced and friendly environment.

People:
Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers
Senior Account Director - Public Sector
Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

To support and execute the new business acquisition strategy of Exponential-e Group Sales ensuring achievement of all assigned margin, revenue and contract value targets.

Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators

Primary Product Focus Areas:
- WAN Portfolio: VPLS, Data Connectivity and Wireless
- LAN Portfolio
- Unified Communications portfolio
- Voice portfolio: Hosted and traditional voice offerings
- Hosting & Cloud
- Managed IT Services and Equipment Sales
Key responsibilities for this job:
- Develop and execute short, medium and long term business plans to exceed targets
- Achieve and exceed margin, contract value, and revenue targets
- Deliver against key performance indicators and objectives
- Prospect, qualify, negotiate and close key new business deals
- Build and maintain a solid and robustly qualified pipeline of sales opportunities within assigned industry verticals growing to a level of 4x target coverage.
- Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
- Religiously maintain opportunity pipeline and deal positions on CRM (Salesforce)
- Develop strategy, produce win-plans and execute on major deals
- Define target list and engage suspects based on clearly defined criteria
- Carry out and record target prospect meetings in line with agreed KPIs
- Develop an in-depth knowledge of the factors impacting the technology market, adoption and trends for assigned verticals
- Generate strong relationships with senior executives within customer and prospect base
- Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
- Identify and develop opportunities for strategic step-change revenue growth
- Produce quotations and lead Exponential-e responses to tenders, RFI’s, RFPs, and other response formats
- Build and provide clear leadership to virtual teams in pursuit of major business opportunities
- Collect and understand target client requirements, building commercial propositions based on Capex , Opex and other commercial needs to gain competitive advantage
- Understand and be able to articulate deal level P&Ls
- Attend, present and host at industry events
- Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions particularly: WAN (VPLS, Point to Point), Hosting and Cloud, Managed IT services; Hosted Voice and Unified Comms.
- Build and leverage an understanding of competition and their propositions to Exponential-e advantage
- Formulate and complete client presentations to an exceptional standard
- Complete monthly reports and other administrative requirements to quality standards and required timeframes.
- Other tasks as required and commensurate with role
Knowledge and experience required:
- Extensive experience within the Connectivity, Cloud, Hosting, UC, and Vendor environment
- Experience in developing business in assigned industry verticals
- Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas
- Able to demonstrate strong commercial understanding and business acumen
- Strong sales skills (prospecting, qualifying, campaign management)
- Detailed understanding of sales process and demonstration of world class sales rigour
- Proven track record of identifying, developing and closing major opportunities
- Proven and consistent track record of target over-achievements
- Excellent networking ability and natural communication style
- Excellent communicator with strong presentation, numeracy and written skills
- Strong problem solving abilities; able to facilitate discussions and outcomes
- Able to travel within designated territory and able to work with the minimum of supervision
- Microsoft XP (Excel, Word, Email, Access, Power Point)
- Salesforce CRM experience advantageous but not essential
- Degree level education advantageous, but track record of success in aligned career more important
Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Managed Services Desktop Engineer
Type of role: full time fixed Term (6 Months)

Location: London on customer site

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:
- Provide 1st and 2nd Line helpdesk and remote desktop support to Exponential-e customers
- work in rotation to provide onsite 1st and 2nd line helpdesk support to Exponential-e customers
- Primarily responsible for managing and owning support tickets and driving customer issues through to resolution
Key responsibilities for this job:
- Respond to support calls as assigned within Service Level Agreements;
- Work as a team to deliver timely resolution to customer requests from telephone and email
- Maintain an understanding of the internal escalation process
- Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organisations.
- To be a highly motivated team player with the skills and ability to manage changing priorities
- setup/configure/maintain /administer desktop computers and peripherals and test network connections;
- Physical workstation and peripheral relocations;
- Performs general preventative maintenance taks on computers, laptops, printers;
- Access managment and maintenance through active directory and office 365 (account provision, account revocation, password resets);
- Escalate issues and involve service desk wherever required in order to resolve an issue as quickly as possible;
Knowledge and experience required:
- Experience in managing/troubleshooting Windows and Desktop Operating systems
- Experience in Microsoft Exchange, active directory, window server &Desktop, SQL server technologies
- Experience in managing/troubleshooting VMWare and /or Virtualisation technologies
- Experience in using ITIL based ticketing system (ITIL foundation preferred)
- Exposure to supporting VDI solutions (CITRIX, VMWare Horizon View, etc.)
- Knowledge of Networking (DNS,DHCP,PING,TRACERT,NETSTAT,NBTSTAT, TELNET,FTP,FTPS,SFTP)
- Desirable skills in Mircosoft system centre, sharepoint and Lync an advantage
- Applicants will ideally be either MCP, MCSA, MCSE or VCP certified
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers
2nd Line Managed Services Engineer
- Type of role: full time permanent
- Location: London
- Hours: Week 1 08:00 – 16:30, Week 2 09:00 – 17:30, Week 5 10:30 – 19:00 Monday to Friday
- Holidays: 25 days
Overall purpose of the job:
- To provide remote IT Systems support to Exponential-e customers within the agreed Service Level Agreements
- Maintain close working relationships with a subset of prestigious customers and all internal stakeholders in order to reach objectives, and ensure a seamless delivery of customer requirements
- Manage and own support incidents and changes to drive customer issues through to resolution
- To work collaboratively with 3rd party vendors and other internal teams to bring a resolution within SLAs
- Act as a support function within a specialist team of engineers who are focused on a subset of specific Exponential-e customers
- Participate in an on-call rota as required
Key responsibilities for this job:
- Respond to support calls as assigned within Service Level Agreements; ensuring calls are quickly and accurately logged, closed and analysed to prevent future occurrences, and that call resolution priorities are met
- Escalate problem calls within the Cloud team to meet Service Level Agreements and ensure maximum level of customer satisfaction
- Troubleshooting customer technical faults and working with external vendors and service providers to achieve fault resolution
- Work as a team to deliver timely resolution to customer requests received from telephone, email, and automated monitoring
- Maintain an understanding of the internal escalation process to reduce escalation and SLA breaches
- Maintain professional working relationships with customers, suppliers and work colleagues
- Ensure all knowledge base documents are updated, stored consistently in a single system
- Work proactively to ensure that all knowledge information is maintained and updated on an on-going basis
- Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member
- Cover out of hours on a team rota for 1 week in ‘x’, where ‘x’ is the number of MS Engineers
Knowledge and experience required:

Professional Experience
- Experience in providing Technical Support (1st and 2nd Line Support) in an ITIL based environment
- Previous experience in a fast-paced customer facing/MSP helpdesk role
- Ability to provide a customer focused service to committed Service levels
- Ability to work under own initiative, manage own time, and work to deadlines
- Strong interpersonal and communication skills, particularly customer facing techniques and listening abilities
- Proven ability to identify and resolve challenging technical problems
- Sound judgement with demonstrable understanding of when and how to escalate issues
- Ability to work with minimal supervision and manage a heavy workload
- Ability to train and mentor junior team members of the service desk
Technical Skills:
- Experience in managing/troubleshooting Windows Servers
- Experience of troubleshooting, supporting, installing and modifying all version of Microsoft Windows Server up to Windows 2016 and standard Microsoft applications
- Experience in configuration and maintenance of Active Directory Services, MS Exchange , SQL and Office 365
- In-depth understanding of VDI solutions including Citrix XenApp and XenDesktop.
- Working knowledge of VMWare & Hyper -V configuration and support is essential.
- Strong understanding of network fundamentals (Security/DHCP/DNS)
- Understanding of Scripting languages (PowerShell/VBScript)
- Understanding and appreciation of the ITIL Framework
- Experience of administrating and supporting backup solutions Commvault and RedStor
- Applicants will ideally be either MCP, MCSA, MCSE or VCP certified
Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers
Public Sector Account Manager
Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:
- To support and execute the new business acquisition strategy ensuring achievement of all assigned margin, revenue and contract value targets
- To effectively manage and develop existing customers ensuring achievement of all assigned margin, revenue and contract value targets
- Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators
Key responsibilities for this job:
- Develop and execute short, medium and long term business plans to exceed targets
- Achieve and exceed margin, contract value, and revenue targets
- Deliver against key performance indicators and objectives
- Prospect, qualify, negotiate and close key new business deals
- Build and maintain a solid and robustly qualified pipeline of sales opportunities growing to a level of 4x target coverage.
- Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
- To competently and knowledgably advise both new and prospective customers on our solutions and services that best fulfil their requirements, undergoing full assessments and analysis of client needs
- Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions particularly: WAN (VPLS, Point to Point, SD WAN), Hosting and Cloud, Managed IT services; Hosted Voice and Unified Comms.
- Formulate and complete client presentations to a high standard
- Complete monthly reports and other administrative requirements to quality standards and required timeframes.
- Generate strong relationships with senior executives within our customer and prospect base
- Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
Knowledge and experience required:
- Experience in developing new business within Central Gov., Health, Local Government and Education
- Proven track record of successfully managing and developing relationships with existing customers over the contract term.
- Able to demonstrate strong commercial understanding and business acumen
- Proven track record of identifying, developing and closing new business opportunities
- Good understanding of Public Sector buying practices and relevant frameworks
- Extensive experience within the Connectivity, Cloud, Hosting, UC, and Vendor environment
- Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas
- Strong sales skills (prospecting, qualifying, campaign management)
- Detailed understanding of sales process and demonstration of world class sales rigour
- Proven and consistent track record of target over-achievement
- Strong networking ability and natural communication style
- Confident communicator with strong presentation, numeracy and written skills
- Strong problem solving abilities; able to facilitate discussions and outcomes
- Able to travel within designated territory and able to work with the minimum of supervision
- Microsoft XP (Excel, Word, Email, Access, Power Point)
- Salesforce CRM experience advantageous but not essential
- Degree level education advantageous, but track record of success in aligned career more important
Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers
Managed Services Technician
- Type of role: full time permanent
- Location: London
- Hours:4 days 07:30 – 19:30, 4 days off,4 nights 19:30 – 07:30, 4 days off
- Holidays: 25 days
Overall purpose of the job:

Provide 1st Line infrastructure support to Exponential-e customers within an ITIL environment

Primarily responsible for managing and owning support tickets and driving customer issues through to resolution

Key responsibilities for this job:
- Respond to support calls as assigned within Service Level Agreements; ensuring calls are quickly and accurately logged, closed and analysed to prevent future occurrences, and that call resolution priorities are met
- Escalate the internal escalation process is followed to meet Service Level Agreements and ensure maximum level of customer satisfaction
- Troubleshooting customer server infrastructure and working with external vendors and service providers to achieve fault resolution
- Work as a team to deliver timely resolution to customer requests from telephone and email
- Proactively responding to and managing alerts through to resolutions
- Jeopardy management to reduce escalation and SLA breaches
- Maintain professional working relationships with customers, suppliers and work colleagues
- Stay up to date with changes in supported technologies and issues through both internal and external training
Knowledge and experience required:
- Professional Experience:
- Experience in providing Technical Support in an ITIL based environment
- Previous experience in a fast-paced customer facing/MSP helpdesk role
- Ability to provide a customer focused service to committed Service levels
- Ability to work under own initiative, manage own time, and work to deadlines
- Strong interpersonal and communication skills, particularly customer facing techniques and listening abilities
- Proven ability to identify and resolve challenging technical problems
- Sound judgement with demonstrable understanding of when and how to escalate issues
- Ability to work with minimal supervision and manage a heavy workload.
Technical Skills:
- Experience in managing/troubleshooting Microsoft technologies
- Experience of troubleshooting, supporting, installing and modifying all versions of Microsoft Windows Server up to Windows 2016 and standard Microsoft applications
- Experience in configuration and maintenance of Active Directory Services, MS Exchange and Office 365
- Capable of supporting VDI Solutions (Horizon View, Citrix, RDS, AWS, Azure)
- Working knowledge of VMWare & Hyper -V administration
- Understanding of network fundamentals (Security/DHCP/DNS)
- Hands on experience of administrating and supporting backup solutions such as Veaam, Backup Exec, Commvault
- Understanding and appreciation of ITIL Frameworks
Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers
Business Development Consultant - North East/Scotland
Type of role: full time permanent

Location: Newcastle/Home Working

Hours: Monday – Friday 9:00 – 17:30

Holidays: 25 days plus public Holidays

Overall purpose of the job:

Secure new name business within the SME market across all aspect of the company portfolio including Cloud, Voice and Data.

To act as an advocate of Exponential-e in all customer interactions and within the external market place

Key responsibilities for this job:
- To ensure sales targets are achieved or a Monthly, Quarterly and Annual basis
- To plan Sales strategies and liaise with Marketing to produce campaigns to increase market share, raising awareness of the Exponential-e brand and technology
- To support Exponential-e's continued growth within the SME marketplace and ensure enhanced profile within the MLE marketplace
- To competently and knowledgably advise clients on ICT solutions and managed services that best fulfil their requirements, undergoing full assessments and analysis of client needs
- To negotiate pricing with clients to achieve sales in line with Exponential-e's pricing policies and client requirements
- Accurate forecasting of anticipated sales is required, along with regular activity reporting
- Participation in planning and preparing marketing campaigns along with your own targeted campaigns
- To ensure that the CRM is up to date for all accounts, customer contacts, prospects, deals and opportunities
- Assist with the mentoring of junior staff members
- Attending networking events which at times may include activities outside of normal work hours
- To take responsibility for and achieve personal and career advancement goals in line with Exponential-e’s personal development programme
- Establish and coordinate planned visits at the customer location and at Exponential-e.
- Company presentations to C-level executives.
- To establish, develop and bring on new accounts to manage. Identify up-sell opportunities within the existing accounts.
Knowledge and experience required:
- Consistent new business sales record within the the cloud, telecoms, ISP, systems integrator or carrier space
- Knowledge of cloud, data, voice, connectivity and Internet network technologies
- Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
- An ambitious, industrious and aspirational mind-set
- Experienced selling into the SME/MLE market
- Must be driven, self-motivated and disciplined
- Good presentation skills
- Committed, engaged, and responsible when dealing with customers
- Eager to learn and develop
Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now
Solutions Consultant - Public Sector
- Type of role: full time permanent
- Location: London
- Hours: Monday-Friday 09:00-17:30
- Holidays: 25 days
Overall purpose of the job:

Exponential-e is in the market for a Public Sector Solutions Consultant who can support the Public Sector Sales Team, creating customer facing solutions and supporting internal requirements on a range technologies and capabilities, but with a strong focus on Wide Area Networks and Network Connectivity designs. The candidate would be expected to have a good knowledge Telecoms/Solution designs, exposure to one or more elements of the Public Sector customer base (including Central Government, Local Government, Regulatory Authorities, Health and Social Care, Education and Higher Education) and be able to provide:
- “Pre-Sales” Solutions support internally and externally to Public Sector Sales Team working on network and basic voice or cloud projects
- Work as a team player to assist in the smooth running of the Solutions department
- Closely interact with the engineering department during the design stage of new solutions
- Understand and advocate best practice in Public Sector solution design, such as security standards, network design, compliance and governance.
- Be able to assimilate customer requirements and provide pragmatic, innovative solutions.
Primary product focus areas:
- WAN Portfolio: VPLS, Data Connectivity and Wireless – Nokia, Cisco, Checkpoint and Juniper platforms
- LAN and WiFi Portfolio – Including, but not limited to Cisco solutions
- Unified Communications & contact centre portfolio – including Broadsoft and Cisco Unified Communications
- Voice portfolio: Hosted and traditional voice offerings – including PSTN and SIP technologies
- Hosting & Cloud – Including the VMware stack
- Managed IT & Professional Services
Key responsibilities for this job:
- To engage with Public Sector Sales Team from the early stage of the opportunity cycle
- Technically qualify new opportunities in conjunction with the commercial qualification
- To attend customer meetings with Public Sector Sales Team
- To present and inform Mid-level and CXX level customer stakeholders
- To define solutions, create design artifacts ( such as Network Diagrams, Solution Descriptions, Bill of Materials )
- To participate in customer conference calls when required
- The ability to design and develop innovative and competitive solutions, working individually or leading a wider virtual team for the qualified opportunity
- Support the Public Sector Sales Team with input to the commercial aspects of the opportunity – such as Bill Of Materials, Dependencies and Risks
- To take opportunities that may deal with elements of unknown information and define an assumptive or prescriptive approach
- Work very closely with the Exponential-e Bid Team and Public Sector Sales Team to respond to tenders (RFI/RFP)
- To act as a central point of contact and provide technical support within existing accounts
- Create a close working relationship with the wider solutions design teams and the engineering / delivery departments in order to validate proposed designs and solutions
- A key element of the role will be to own the end-to-end proposition for a significant number of small and medium sized opportunities at a technical and design level. The candidate will identify run-rate and repeatable propositions, having a good eye at enabling re-use. We have invested in significant on-line tools to enable our business and the candidate should be able to quickly assimilate these portal driven sales and solution tools into their workflow.
- A key early outcome will be to help create a library of designs, solutions and design rules that can be consumed by the Sales and technical teams quickly and simply.
Knowledge and experience required:
- A Bachelor’s Degree or equivalent experience
- Minimum of 4 to 5 years of Significant IT / Telecoms experience
- Experience in a pre-sales environment with the ability to talk confidently about technical solutions
- Good understanding of Public Sector buying practices and relevant frameworks
- Excellent presentation skills – the ability to articulate technical concepts to a non-technical audience
- Good commercial acumen
- Proven technical design skills and the ability to create design documentation
- Knowledge of VPLS, MPLS, IP Networking, Routing Protocols, BGP, VRRP, IGRP
- Juniper platform experience, SRX and EX series
- Cisco technology experience
- A minimum of one additional discipline listed below:
- Experience in designing secure Internet solutions (UTM firewalls. SIEM) desirable
- Knowledge of LAN (wired and wireless) environments desirable
- Familiarity with Private & Public Cloud architecture would be advantageous
- Previous hands on technical experience is desirable
- Documentation Skills including Microsoft Word, Project and Visio
- A familiarity with Enterprise Architecture methods ( although practical experience not mandatory ) such as TOGAF.
- An understanding of government networks such as N3, HSCN, PSN, JANET or other similar sector specific environments would be advantageous
Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers
3rd Line Managed Services Specialist
- Type of role: full time permanent
- Location: London
- Hours: Monday-Friday 09:00-17:30
- Holidays: 25 days
Overall purpose of the job:
- To provide remote specialist support to Exponential-e customers within the agreed Service Level Agreements
- Maintain close working relationships with a subset of prestigious customers and all internal stakeholders in order to reach objectives, and ensure a seamless delivery of customer requirements
- Manage and own support incidents and changes to drive customer issues through to resolution
- To work collaboratively with 3rd party vendors and other internal teams to bring a resolution within SLAs
- Act as a support function within a specialist team of engineers who are focused on a subset of specific Exponential-e customers
- Perform routine IT System health checks to ensure customer environments are operating correctly
- Participate in an on-call rota as required
Key responsibilities for this job:
- Respond to support calls as assigned within the agreed SLAs; ensuring calls are quickly and accurately logged, closed and analysed to prevent future occurrences, and that call resolution priorities are met
- Escalate problem calls within the Service Desk team to meet SLAs and ensure maximum level of customer satisfaction
- Troubleshooting customer technical faults and working with external vendors and service providers to achieve fault resolution
- Work as a team to deliver timely resolution to customer requests received from telephone, email, and automated monitoring
- Maintain an understanding of the internal escalation process to reduce escalation and SLA breaches
- Maintain professional working relationships with customers, suppliers and work colleagues
- Ensure all knowledge base documents are updated, stored consistently in a single system
- Work proactively to ensure that all knowledge information is maintained and updated on an on-going basis
- Act as a technical mentor to your peers for core technologies.
- Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member
Knowledge and experience required:

Professional Experience
- Experience in providing Technical Support (2nd and 3rd Line Support) in an ITIL based environment
- Previous experience in a fast-paced customer facing/MSP helpdesk role
- Ability to provide a customer focused service to committed Service levels
- Ability to work under own initiative, manage own time, and work to deadlines
- Strong interpersonal and communication skills, particularly customer facing techniques and listening abilities
- Proven ability to identify and resolve challenging technical problems
- Sound judgement with demonstrable understanding of when and how to escalate issues
- Ability to work with minimal supervision and manage a heavy workload
- Ability to train and mentor junior team members of the service desk
- Ability to lead on Projects and manage Project timelines.
Technical Skills :
- Experience of supporting, installing and modifying all version of Microsoft Windows server up to Windows 2016 and standard Microsoft applications
- Experience in installation, configuration and maintenance of Active Directory Services, MS Exchange , SQL and Office 365
- In-depth understanding of VDI solutions including Citrix XenApp and XenDesktop.
- Experience in deployment of, and managing of Enterprise level System Center Configuration Manager (SCCM) managed environments.
- Working knowledge of VMWare & Hyper -V configuration and support is essential
- Demonstrable understanding of network infrastructure (Security/DHCP/DNS)
- Experience of supporting Technical projects
- Understanding and appreciation of the ITIL Framework
- Working Knowledge of Enterprise Load Balancing technologies (Citrix NetScaler, KEMP, F5)
- Experience of administrating and supporting backup solutions Commvault and RedStor
- Experienced in training and developing junior IT staff
- Applicants will ideally be either MCP, MCSA, MCSE or VCP certified
Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers
Channel Partner Manager
Type of role: full time permanent

Hours: Monday – Friday 9:00 – 17:30

Holidays: 25 days plus Public Holidays

Overall purpose of the job:

To develop channel accounts to increase revenues in line with set targets. The objective is underpinned by the need to provide partners with significant commercial advantage.

Key responsibilities for this job:
- Build lasting relationships with partners and increase spend with Exponential-e
- Plan sales strategies and work closely with marketing to raise awareness of Exponential-e and build a strong pipeline
- Ensure that targets are achieved
- Competently and knowledgably advise partners on network solutions and services that best fulfil their customer requirements, undergoing full assessments and analysis of client needs
- Align Exponential-e portfolio within partner services and ensure partners sales teams are aware of positioning and benefits
- Negotiate pricing with partners to achieve sales in line with Exponential-e's pricing policies and client requirements
- Conducting face to face channel meetings with partners and their clients
- Managing internal resource and interfacing with internal departments
- To achieve personal/career advancement goals in line with Exponential-e’s personal development programme
Other duties the Channel Partner Manager will be required to undertake as may be assigned by Sales Manager:
- Accurate forecasting of anticipated sales is required, along with regular activity reporting
- Participation in planning and preparing marketing campaigns along with your own targeted campaigns
- Attending networking events
- Activities outside of normal work hours may also be required
Knowledge and experience required:
- Consistent channel sales record within the telecoms, ISP, carrier or systems integrator space
- Knowledge of data connectivity, WAN and Internet network technologies
- Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
- Must be driven, self-motivated and disciplined
- Articulate and polished with a professional approach to sales
- Eager to learn and develop
Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now
Business Development Consultant
Type of role: full time permanent

Location: London

Hours: Monday – Friday 9:00 – 17:30

Holidays: 25 days plus public Holidays

Overall purpose of the job:

Secure new name business within the SME market across all aspect of the company portfolio including Cloud, Voice and Data.

To act as an advocate of Exponential-e in all customer interactions and within the external market place

Key responsibilities for this job:
- To ensure sales targets are achieved or a Monthly, Quarterly and Annual basis
- To plan Sales strategies and liaise with Marketing to produce campaigns to increase market share, raising awareness of the Exponential-e brand and technology
- To support Exponential-e's continued growth within the SME marketplace and ensure enhanced profile within the MLE marketplace
- To competently and knowledgably advise clients on ICT solutions and managed services that best fulfil their requirements, undergoing full assessments and analysis of client needs
- To negotiate pricing with clients to achieve sales in line with Exponential-e's pricing policies and client requirements
- Accurate forecasting of anticipated sales is required, along with regular activity reporting
- To ensure that the CRM is up to date for all accounts, customer contacts, prospects, deals and opportunities
- Assist with the mentoring of junior staff members
- Attending networking events which at times may include activities outside of normal work hours
- To take responsibility for and achieve personal and career advancement goals in line with Exponential-e’s personal development programme
- Establish and coordinate planned visits at the customer location and at Exponential-e.
- Company presentations to C-level executives.
- To establish, develop and bring on new accounts to manage. Identify up-sell opportunities within the existing accounts.
Knowledge and experience required:
- Consistent new business sales record within the the cloud, telecoms, ISP, systems integrator or carrier space
- Knowledge of cloud, data, voice, connectivity and Internet network technologies
- Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
- An ambitious, industrious and aspirational mind-set
- Experienced selling into the SME/MLE market
- Must be driven, self-motivated and disciplined
- Good presentation skills
- Committed, engaged, and responsible when dealing with customers
- Eager to learn and develop
Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now
Business Development Consultant - M4 corridor
Type of role: full time permanent

Location: Birmingham/Home Working

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:
- To secure new name business with the SME/MLE market space in all areas of the company portfolio (Cloud, Voice & Data)
- To act as an advocate of Exponential-e in all customer interactions and within the external market place
Key responsibilities for this job:
- To ensure sales targets are achieved or a Monthly, Quarterly and Annual basis
- To plan Sales strategies and liaise with Marketing to produce campaigns to increase market share, raising awareness of the Exponential-e brand and technology
- To support Exponential-e's continued growth within the SME marketplace and ensure enhanced profile within the MLE marketplace
- To competently and knowledgably advise clients on ICT solutions and services that best fulfil their requirements, undergoing full assessments and analysis of client needs
- To negotiate pricing with clients to achieve sales in line with Exponential-e's pricing policies and client requirements
- Accurate forecasting of anticipated sales is required, along with regular activity reporting.
- Participation in planning and preparing marketing campaigns along with your own targeted campaigns
- To ensure that the CRM is up to date for all accounts, customer contacts, prospects, deals and opportunities
- Assist with the mentoring of junior staff members
- Attending networking events which at times may include activities outside of normal work hours
- To take responsibility for and achieve personal and career advancement goals in line with Exponential-e’s personal development programme
- Establish and coordinate planned visits at the customer location and at Exponential-e.
- Company presentations to C-level executives.
- To establish, develop and bring on new accounts to manage. Identify up-sell opportunities within the existing accounts.
Knowledge and experience required:
- Consistent new business sales record within the cloud, telecoms, ISP, systems integrator or carrier space
- Knowledge of cloud, data, voice, connectivity, WAN and Internet network technologies
- Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
- An ambitious, industrious and aspirational mind-set
- Experienced selling into the SME market
- Must be driven, self-motivated and disciplined
- Good presentation skills
- Committed, engaged, and responsible when dealing with customers
- Eager to learn and develop
Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Business Development Consultant - Birmingham
Type of role: full time permanent

Location: Birmingham/Home Working

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:
- To secure new name business with the SME/MLE market space in all areas of the company portfolio (Cloud, Voice & Data)
- To act as an advocate of Exponential-e in all customer interactions and within the external market place
Key responsibilities for this job:
- To ensure sales targets are achieved or a Monthly, Quarterly and Annual basis
- To plan Sales strategies and liaise with Marketing to produce campaigns to increase market share, raising awareness of the Exponential-e brand and technology
- To support Exponential-e's continued growth within the SME marketplace and ensure enhanced profile within the MLE marketplace
- To competently and knowledgably advise clients on ICT solutions and services that best fulfil their requirements, undergoing full assessments and analysis of client needs
- To negotiate pricing with clients to achieve sales in line with Exponential-e's pricing policies and client requirements
- Accurate forecasting of anticipated sales is required, along with regular activity reporting.
- Participation in planning and preparing marketing campaigns along with your own targeted campaigns
- To ensure that the CRM is up to date for all accounts, customer contacts, prospects, deals and opportunities
- Assist with the mentoring of junior staff members
- Attending networking events which at times may include activities outside of normal work hours
- To take responsibility for and achieve personal and career advancement goals in line with Exponential-e’s personal development programme
- Establish and coordinate planned visits at the customer location and at Exponential-e.
- Company presentations to C-level executives.
- To establish, develop and bring on new accounts to manage. Identify up-sell opportunities within the existing accounts.
Knowledge and experience required:
- Consistent new business sales record within the cloud, telecoms, ISP, systems integrator or carrier space
- Knowledge of cloud, data, voice, connectivity, WAN and Internet network technologies
- Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
- An ambitious, industrious and aspirational mind-set
- Experienced selling into the SME market
- Must be driven, self-motivated and disciplined
- Good presentation skills
- Committed, engaged, and responsible when dealing with customers
- Eager to learn and develop
Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Cloud Sales Specialist
Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

To support Exponential-e’s growth strategy, we are continuing to expand the specialist Cloud sales division, first established in January 2015. The primary responsibilities for this team are:
- Drive Cloud Solution sales in to new and existing (1700+) customer base.
- Increase the average deal size for Cloud and Managed services by shaping customer engagements.
- Actively engage with senior (C-level) customer contacts to create opportunity pipeline to support sales target.
- Support event and marketing activities to promote Exponential-e services and capabilities.
- Support the wider Exponential-e sales teams in enhancing Cloud, Transformation and Services knowledge
- Lead and champion new services and products to market, building references and client advocacy
Key responsibilities for this job:
- Achieve individual assigned Sales Incentive Plan covering both net new business sales as well as overlay sales
- Prospect and Lead development identifying new customer contacts and developing C-Level relationships
- Work with the wider Exponential-e account teams to drive customer engagements
- Drive sales campaigns and lead sales engagements coordinating internal teams including; technical sales, bid management, project management & professional services to achieve new contracts and customer references.
- Maintain knowledge of Cloud marketplace and the Unique Selling Points of Exponential-e services.
- Establish strategic partnerships that provide increased differentiation of our services in to target sectors
Desirable knowledge and experience:
- Minimum of 3 years Sales experience, ideally in a similar role
- Motivated and competitive personality with a desire to succeed
- Comprehensive understanding of customers buying decisions for Cloud Services and Managed Services.
- Experience in selling complex service deals mixing Cloud, Professional Services, Managed Services with a Transformation strategy
- Ability to quickly develop customer relationships and influence at C-level.
- Experience of working across sales teams to coordinate activity to achieve success.
- Capable of creating impactful customer proposals to influence outcomes.
- Ability to quickly interpret information and position the important elements to customers, stakeholders and project teams.
- Strong presentation and meeting management skills.
- Strong leadership and organisational skills, establishing team governance, structure and reviews to drive success
Personal Characteristics:
- Motivated, positive, and achievement driven individual with desire for success
- Strong values of integrity and personal responsibility
- Efficient and able to clearly articulate messages.
- Self-starter who is highly effective working individually and as part of a successful team.
Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Account Manager - Mid Markets
Type of role: full time permanent

Hours: Monday - Friday 9:00 - 17:30

Holidays: 25 days plus Public Holidays

Overall purpose of the job:

To secure new business within existing client accounts, increasing Exponential-e revenues in line with set targets.

Key responsibilities for this job:
- To sell new network and ICT services (Cloud, LAN, Wi-Fi, UCC & Server hardware) to existing accounts
- Maintaining and developing client relationships for a small number of accounts
- Working with clients management teams to understand particular business strategies
- Evaluating those strategies and ensuring Exponential-e readiness to keep pace with the implementation of new programs, projects, or features consistent with those strategies
- Increasing the revenue opportunity within each clients business portfolio as it relates to utilising additional Exponential-e services or product offerings
- Tracking and escalation of client issues alongside the client relationship team
- Establish and coordinate planned visits at the customer location and at Exponential-e
- Inform clients of new services, partnerships, and/or products as they are announced or released
- Provide support to additional departments when required, as required
Knowledge and experience required:
- The ability to close deals
- Great communication skills across all parts of the business
- Knowledge of the following ICT product suites; Cloud, LAN & Wi-Fi, UCC, Server Hardware
- Excellent written and verbal communication skills with the ability to communicate technical issues to both the IT department and to the client in understandable terms
- Able to work under pressure making timely and informed decisions to tight timescales, whilst maintaining attention to detail
- Good working knowledge of Microsoft Excel and Word is essential
- Well organised and self-motivated team player
Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Account Manager
Type of role: full time permanent

Hours: Monday - Friday 9:00 - 17:30

Holidays: 25 days plus Public Holidays

Overall purpose of the job:

To secure new business within existing client accounts, increasing Exponential-e revenues in line with set targets.

Key responsibilities for this job:
- To sell new network and ICT services (Cloud, LAN, Wi-Fi, UCC & Server hardware) to existing accounts
- Maintaining and developing client relationships for a small number of accounts
- Working with clients management teams to understand particular business strategies
- Evaluating those strategies and ensuring Exponential-e readiness to keep pace with the implementation of new programs, projects, or features consistent with those strategies
- Increasing the revenue opportunity within each clients business portfolio as it relates to utilising additional Exponential-e services or product offerings
- Tracking and escalation of client issues alongside the client relationship team
- Establish and coordinate planned visits at the customer location and at Exponential-e
- Inform clients of new services, partnerships, and/or products as they are announced or released
- Provide support to additional departments when required, as required
Knowledge and experience required:
- The ability to close deals
- Great communication skills across all parts of the business
- Knowledge of the following ICT product suites; Cloud, LAN & Wi-Fi, UCC, Server Hardware
- Excellent written and verbal communication skills with the ability to communicate technical issues to both the IT department and to the client in understandable terms
- Able to work under pressure making timely and informed decisions to tight timescales, whilst maintaining attention to detail
- Good working knowledge of Microsoft Excel and Word is essential
- Well organised and self-motivated team player
Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Senior Solutions Consultant
Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:
- “Pre-Sales” Solutions support internally and externally to account managers working on network, voice or cloud projects
- Work as a team player to assist in the smooth running of the Solutions department.
- Closely interact with the engineering department during the design stage of new solutions
Key responsibilities for this job:
- To engage with Sales Account Managers from the early stage of the opportunity cycle
- Technically qualify new opportunities in conjunction with the commercial qualification
- To attend customer meetings with Sales Account Managers
- The ability to design and develop innovative and competitive solutions, working individually or leading a wider virtual team for the qualified opportunity
- Support the Sales Account Manager with the commercials of the opportunity
- Work very closely with the Exponential-e Bid Team and Account Managers to respond to tenders (RFI/RFP)
- To act as a central point of contact and provide technical support within existing accounts
- Create a close working relationship with the engineering department in order to validate proposed designs and solutions
Knowledge and experience required:
- A Bachelor’s Degree or equivalent experience
- Significant IT / Telecoms experience
- Significant experience in a pre-sales environment with the ability to talk confidently about technical solutions
- Excellent presentation skills – the ability to articulate technical concepts to a non-technical audience
- Experience working with virtual teams
- Good commercial acumen
- Strong experience responding to tenders (RFI/RFP) and working with Bid Teams
- Proven technical design skills and the ability to create design documentation
- Knowledge of VPLS, MPLS, IP Networking, Routing Protocols, BGP, VRRP, IGRP
- Knowledge of SDN and SD-WAN technology and solutions
- Experience in designing secure Internet solutions (UTM firewalls. SIEM)
- Experience of IPTelephony, SIP, Hosted Voice (especially Broadsoft), Unified Comms
- Knowledge of LAN (wired and wireless) environments desirable.
- Familiarity with Private & Public Cloud architecture would be advantageous
- Previous hands on technical experience is desirable
Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Lean Six Sigma Consultant
Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

As Lean Six Sigma Consultant, you will be specifically responsible for the development and facilitation of the business transformation strategy for the wider business. This includes facilitating management teams through analysis of their value streams; selection and prioritisation of focus areas; business case development; delivery of improvement projects using Lean and Six Sigma techniques.

You will work with the Business Transformation Manager to develop plans in support of divisional improvement ambitions. You will also lead and support strategic initiatives responsible for developing standardisation and improvement within time, quality and cost constraints.

As well as focusing on transformation projects, your responsibilities will also extend to driving cultural change towards productivity and efficiency focus using in Continuous Improvement techniques.

Key responsibilities for this job:
- Act as a lean facilitator by managing various stakeholders of Lean Six-Sigma projects and make sure that the change happens.
- Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
- Act as a central point of knowledge for business processes, communicating with the developers, SMEs and process owners for any solution.
- Support the wider business by implementing new processes and operational improvements.
- Manage individual work-packages in support of larger initiatives and programmes.
- Conduct functional and technical requirement gathering sessions with Business users.
- Analyse, validate and document existing business processes and map functional and non-functional requirements onto the to-be process model in order to demonstrate the impact of change.
- Creation, implementation and upkeep of documentation to agreed speciation’s including; Requirement Documents, Process Maps, Process Flows, Operational Definitions and User Work Instructions.
- Undertake measurement and analysis of processes to identify improvement opportunities.
- Using all forms of data from within Exponential-E and all benchmark data to provide insightful and effective MIS/ Analysis.
- Define and drive the Core KPIs in accordance with Operational Delivery, Lean Wastes and Cost of Quality.
- Identify improvement projects in application with Lean Six-Sigma tools and techniques.
- Undertake Root Cause Analysis using the appropriate tools, techniques and data in relation to; Customer Satisfaction, Process Management, Quality Management and Operational Effectiveness.
Knowledge and experience required:
- Excellent Analytical and Problem Solving Skills
- Excellent Communication & Presentation Skills
- A university degree from a renowned institute
- Ideally certified for Lean Six Sigma Green Belt
- Prince 2 Certified
- Minimum 2-3 years’ experience in driving Operational Excellence or Business Transformation within an organization
- Experienced in Business Analysis, data analysis to drive improvement
- Hands on experience in Minitab, Data visualization and Analytics
- Good understanding of Operational Excellence and up to date with the latest industry trends
- Good Collaboration Skills and Negotiation Skills
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Renewals Manager
Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

To ensure that customer retention is maximised by working with the relevant teams and departments to support sales in renewing existing customer revenue in line with revenue erosion targets whilst ensuring upsell opportunities are identified.

Key responsibilities for this job:
- Support the business in maximising revenue and margin retention across the existing account base.
- Process Renewal requests, ensuring that requests are attended and resolved within the established SLAs.
- Distribute and coordinate within the virtual team the tasks involved in a Renewal Analysis, ensuring the requests are completed within the agreed timescales and escalated when required.
- Manage the communication with the sales team and key stake-holders making sure that everyone is appropriately updated.
- Build the Renewal Analysis as per the relevant templates, extracting the main deal KPIs.
- To achieve personal renewal revenue targets. To ensure that customer retention is maximised by working with Sales teams, Solutions, Procurement, Commercial, Products and Finance
- Keep track of the renewal commercials and report market erosion across portfolio.
- Provide support to additional departments when required, as required
Knowledge and experience required:
- Able to multitask and work well under pressure
- Highly adaptable and proactive
- Self-motivated and disciplined
- Highly numerate with strong reporting and analytical skills.
- Good skills in Excel - ability to analyse, manipulate reports and present results.
- Excellent attention to detail.
- Good verbal and written communication skills.
- Team player
- Strong customer service focus.
- Positive and professional attitude.
- Excellent attention to detail
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Bid Manager
Type of role: full time permanent

Hours: Monday – Friday; 9:00am – 17:30

Holidays: 25 days

Overall purpose of the job:
- Manage and complete large tender responses to win new business and manage the process from initial request to contract signature ensuring compliance with customer requirements and highlighting company value proposition.
- Will provide valuable input into each opportunity qualification, win strategies, commercial discussions and solution delivery.
- Manage and assist in the completion of all PQQs , RFIs, RFQs and RFPs by drawing upon Boilerplate information and making relevant to client requirements.
- Create winning proposals and respond to RFPs by working with Sales Account Managers to understand client’s requirements and drawing upon resources around the business to help co-ordinate responses or proposals to reflect this.
Key responsibilities for this job:
- Review, drafting and managing the delivery customer bid request materials received including PQQs, RFIs, RFPs and Tenders.
- To review all content to ensure questions are being fully responded to, critiquing content, whether sales, technical, support etc and liaising with departments to update, amend and delete as appropriate ensuring consistent professional response.
- Qualifying opportunities.
- Organising and chairing all kick-off meetings and co-ordinating a win strategy.
- Delegating and assigning workload to bid team to ensure efficiency throughout bid life and meet deadlines.
- Co-ordinating and chairing all review meetings and monitoring progress and assess drafts.
- Carrying out post bid reviews to evaluate lessons learnt from client feedback.
- Review tender clarifications and attend customer clarification meetings as required.
- To be lead point for all questions, points of clarification to and from the clients (In bids scenarios only) ensuring that all questions / points are completed within the tender guidelines.
- Collating standard bid response documents in accordance with the Exponential-e defined styles and branding.
- Making bid pricing recommendations, in collaboration with Sales, based on relevant data from other bids and available competitive intelligence
- Management of the bid pipeline to ensure maximum opportunities are available
- Providing bid follow-up activity assistance and expertise when needed to support the sales cycle.
- To actively seek out new ways of finding new bid/tender opportunities
- Work to tight deadline and go the extra mile (including hours) where required
- Risk tracking and management throughout the bid process
- Proof reading and formatting of documentation
- Assisting with creation of PowerPoint presentations to present to clients at the shortlisted stage of the bid process.
Knowledge and experience required:
- Experience working as a Tender or Bid professional within the IT/Telecommunications/Technology sector
- Proven capability in delivering winning, large complex IT solutions opportunities.
- Experience working in a sales driven environment responding to bids and tenders
- Excellent time management skills.
- Well organised self-starter with strong project management skills.
- Excellent communication skills and strong attention to detail.
- Excellent presentation skills
- Ability to work under pressure, delivering to tight deadlines and manage multiple bids
- Advanced MS Office skills (Word, Excel, Outlook, PowerPoint)
- Ability to be innovative.
- Ability to delegate.
- Ability to adapt effectively to frequently changing situations and to prioritise
- APMP Qualified – (Preferable, but not essential.)
- Prince 2 Qualified (Preferable, but not essential)
- Very strong attention to detail
Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Core Network Operations Engineer
Type of role: full time permanent

Location: London

Hours: Monday-Friday 9:00-17:30

Holidays: 25 days excluding Bank holidays, Will also be paid for Bank holidays

Overall purpose of the job:

The Core Operations team are responsible for all aspects of maintaining the core network and configuring customer solutions. This team sits at level 4 of the engineering hierarchy and is responsible for providing advanced support for the 2nd and 3rd line service desk teams.

Key responsibilities for this job:
- Providing advanced network support to service desk engineers
- To work in parallel with normal daily duties to deliver assigned projects
- Provide support to internal teams to assist them in delivering their objectives
- Field engineering duties when required (core network related)
- Provide support and mentoring to 2nd and 3rd line engineers
- To be available for on-call duties (core network related) and out-of-hours work when required
Knowledge and experience required:
- Good understanding of fundamental networking principles – routing and switching
- Knowledge of routing and switching protocols - BGP, OSPF, ISIS, EIGRP, STP, VLANs, Dot1q, QinQ
- IP Addressing and Subnetting knowledge – IPv4 & IPv6
Desirable knowledge and experience:
- Experience working for an ISP/Carrier is highly desirable
- Preferably CCNA and CCNP qualified
- Experience working with Cisco, Juniper and Alcatel-Lucent are relevant
- Other technologies – VPLS (E-Lan), E-Line, DSL, Group protocols (VRRP, HSRP), understanding of access technologies (E1, Fibre, etc.)
Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Senior Core Network Operations Engineer
Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

You will be working as part of the Core Network Operations team who are responsible for all aspects of maintaining the core network and configuring customer solutions. This team sits at level 4 of the engineering hierarchy and is responsible for providing advanced support for the 2nd and 3rd line service desk teams and the network infrastructure used to deliver services to customers. This includes the MPLS, Data Centre and Optical network.

Key responsibilities for this job:
- Work on projects predominately involving maintenance of the existing Infrastructure and introducing any service improvement and automation
- Implementing projects within the deadline.
- Acting as a senior technical escalation point within the Core Network Operations team for both faults and network changes.
- Provide technical support for the development, implementation an administration of new and existing services
- Ensure the timely and accurate delivery of technology products and services
- Interface with multiple areas of technology and multiple departments to support in implementation of new solutions and products
- Act as a technical mentor to other engineers
- Where required you would be expected to work directly with the other teams within the business which include the Service Desk and the Implementation teams.
- Due to the nature of the role you will be expected to fulfil some of your tasks out of hours and to be part of the on-call rota.
Knowledge and experience required:
- Experience with various methods of load balancing
- Strong troubleshooting ability
- Service Provider networks
- MPLS, L3 VPN
- Routing protocols (inc. IS-IS & BGP, OSPF)
- Switching protocols (preferably VRRP, VPLS, Dot1Q, QinQ)
Desirable knowledge and experience:
- Working knowledge of SDN concepts
- EVPN/VXLAN
- Experience with BGP Peering, Transit
- Scripting skills (Python / Bash / similar)
- Nokia 7450 & 7750 switches
- F5 Load Balancers
- Fortigate firewalls
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
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Data Centre Field Technician
Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:
- We are looking to recruit an eager individual who is looking to commence a career in Engineering. Overtime you will learn the technical information and be responsible for the duties below.
- 24x7 field engineering duties within Exponential-e Data Centres (DCs) and Points of Presence (PoPs)
- Support physical access to DCs
- Remote hands support
- Hardware inventory management
- Hardware installation and cabling
Key responsibilities for this job:
- DC Physical Access & Site Management
- Maintain professional appearance of and disciplined approach in Exponential-e DCs
- Work with peers to deliver new infrastructure for new capacity/products
- Perform regular audits of power usage and manage the Power Down Test / Power Maintenance program for assigned DCs
- Ensure adherence to processes and standards ISO 9001, ISO 27001, ISO 20000 & ITIL
- Manage security and access for Exponential-e DCs
- Participate and operate a 24x7x365 on call Rota to provide support for all DCs
- Hardware Installation & Cabling
- Assisting with special projects to build physical cabling infrastructure and management systems in Exponential-e DCs following DC standards
- Support execution of DC closure, consolidation and optimization programs
- Provide field engineering resource to connect cables for adds, moves and changes
- Provide field engineering resources for core network team maintenance activities
- General maintenance activities as instructed
- Remote Hands
- Work with core network team to support and provide resource on agreed maintenance schedule
- Foster a culture of customer focused behaviors and continuous operational improvement
- Deliver excellent customer service and develop strong relationships with customers
- Perform additional duties as assigned
Knowledge and experience required:
- Well organized and self-motivated team player
- Well organized and self-motivated team player
- Effective communication skills and an excellent telephone manner
- Able to work under pressure making timely and informed decisions to tight timescales, whilst maintaining attention to detail
- A strong attention to detail and a task finisher
Head of Cloud Operations
Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:
- Exponential-e’s Head of Cloud Operations is required to perform a number of functions to achieve desired operational objectives. These are; feedback, training, mentoring and the development of Cloud team exercises as required.
- In customer service, the Head of Cloud Operations is to ensure current and future staff members provide a quality and customer-oriented service at all times.
- Escalation point for all technical issues with regard to Exponential-e’s Cloud services.
- Manage the delivery of all Cloud services and team resources accurately and efficiently to agreed standards and metrics.
- Manage the team to agreed standards and ensure they have adequate technical abilities and skills to perform their duties.
- Act as a primary technical liaison to other internal Exponential-e teams to ensure good communication and process.
- Act as technical lead, responsible for the delivery and support of Exponential-e’s Cloud platforms.
- Act as technical approval for all Cloud Core changes
Key responsibilities for this job:
- Management of Cloud Architects and Cloud Engineers.
- Implement measures to provide motivation for employees.
- Conduct regular staff review meetings.
- Resource management to ensure team, department and business efficiencies are met.
- Work with Director of Cloud and IT Services on development and training plans for all staff.
Operations:
- Ensuring that all core components of the Cloud and ancillary services are running and available.
- Ensure all infrastructure firmware and patches are up to date (including monitoring vendor alerts and advisories) and highlight any potential issues to the Director of Cloud and IT Services.
- Ensure any security issues are highlighted to the Director of Cloud and IT Services.
- Ensure that there is adequate documentation for all Cloud architecture and processes.
- Responsible for support of all Cloud infrastructure and any internal escalations.
- Own the communication to internal teams for any outage on Exponential-e’s Cloud platforms and proactively provide adequate information of any outage.
- Ensure all technical processes and procedures are up to date and followed. Where processes and procedures are missing or inadequate identify these and rectify.
- Implement quality management and regulatory compliance strategies.
- Work with Director of Cloud and IT Services to ensure that enough capacity is available to service current demand and any signed order to be delivered.
- Act as technical point of contact for Service Delivery, CRM, Managed Services, Accounts and Service Center departments for day to day issues.
- On-call as per the agreed rota.
knowledge and experience required:
- Strong organisation and planning skills and experience, with attention to detail and ability to prioritise efficiently.
- Strong knowledge of virtualisation technologies including VMware and Hyper-V.
- Strong knowledge of Public Clouds such as Azure and AWS.
- Highly adaptable and proactive and able to multi-task and able to work well under pressure.
- Efficiently communicate both verbally and in written form.
- Have comprehensive knowledge of quality assurance principles, methods, design, testing and implementation.
- Have strong leadership, interpersonal and supervisory skills.
- Have experience managing a technical team.
- Experience configuring and deploying a shared and private cloud infrastructure.
- Knowledge of enterprise cloud environments with multiple hosts and clusters.
- Experience working with in a Managed Services or Cloud Provider environment.
- Understanding and working knowledge of ITIL Framework.
- Experience in storage technologies from leading vendors such as Dell EMC, HP, and NetApp etc.
- Familiarity with disaster recovery and backup technologies such as Zerto and Commvault.
- Fundamental understanding of networking technologies.
- Experience of supporting Technical projects
- Highly adaptable, proactive, being able to multi-task and work well under pressure.
- Effective communication both verbally and in written form.
- Be responsible and accountable to be able to make strong judgement decision.
- Be able to work with teams and coordinate with other departments/individuals at all levels..
- Excellent project, planning, change and time management capabilities.
- Be cordial and professional.
- Be innovative.
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. Sustaining a World-class company..."
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Cloud Support Engineer
Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:
- Act as an escalation point for the wider support teams, specifically around issues involving Storage, Virtualization amongst various supported technologies.
- Provide specialist support to maintain the stability, functionality and integrity of Exponential-e Cloud infrastructure.
- Work with other technical departments in order to train and build up the knowledge base for Cloud/IT services within Exponential-e Ltd.
- Contribute to the design, delivery and support of large and small projects relating to cloud and service transformation
- Participate in an on-call rota as required.
Key responsibilities for this job:
- Provide subject matter expertise for technical solutions and delivery teams.
- Respond to support calls within the agreed OLAs; ensuring calls are analyzed and worked on until closure to prevent future occurrences, and that call resolution priorities are met.
- Troubleshooting customer technical faults, working with external vendors and service providers to achieve fault resolution.
- Maintain an understanding of the internal escalation process to reduce escalation and OLA breaches.
- Maintain professional working relationships with customers, suppliers, work colleagues and other departments.
- Ensure all knowledge base documents are updated, stored consistently in a single system.
- Work proactively to ensure that all knowledge information is maintained and updated on an on-going basis.
- Ensure that there is adequate documentation for all Cloud architecture and processes.
- Conduct upgrades of Cloud products and services.
- On-call as per the agreed rota
Knowledge and experience required:
- Strong knowledge of VMware and virtualization technologies. (vCloud Director and vSphere)
- Experience configuring and deploying a shared and private cloud infrastructure.
- Exposure to enterprise cloud environments with multiple hosts and clusters.
- Experience working with in a Managed Services or Cloud Provider environment.
- Knowledge of Public Clouds such as Amazon AWS and Microsoft Azure etc., would be advantageous.
- Understanding and working knowledge of ITIL Framework.
- Experience in storage technologies from leading vendors such as Dell EMC, HP, NetApp etc.
- Familiarity with disaster recovery and backup technologies such as Zerto and Commvault.
- Fundamental understanding of networking technologies.
- Experience of supporting Technical projects
- Highly adaptable, proactive, being able to multi-task and work well under pressure.
- Be able to work collaboratively and coordinate with other departments/individuals at all levels.
- Be responsible and accountable to be able to make strong judgement decision.
Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers
UC Specialist Engineer
- Type of role: full time permanent
- Location: London
- Hours: Monday-Friday 09:00-17:30
- Holidays: 25 days
Overall purpose of the job:

Work as a team player within the Exponential-e UC team to assist with the smooth running of UC operations

Work with varying start and finish times to cover a key customer working hours

Work closely with the UC Engineering Teams, Service Delivery Team and UC Provisioning Team.

Provide 3rd line support and assist with R&D as a key member of the UC platform team.

Primary product focus areas:
- Intermediate to advance SIP knowledge
- Broadsoft application
- Good customers service skills
Sales Support Team Leader
Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:
- To manage and support the Sales Support team in delivering agile, smart, dynamic and strong sales support processes.
- To support all sales functions in their activity and efficiency and to provide more selling time for account managers.
- Responsible and accountable for the data accuracy and integrity in CRM (Client Relationship Management) system.
- Increasing Customer Experience, Satisfaction, Loyalty and Spend with Exponential-e.
Key responsibilities for this job:
- Salesforce Case Allocation: review and approve inbound requests for support and allocate within the team
- Team Case Workload: review the teams workload and ensure a fair and equal split of the work in line with existing allocation rules
- Salesforce Administration & Reporting: Dashboard maintenance and review/ensure all reporting data/metrics are accurate
- Team Performance Reporting: provide line management with reporting and statistics on team performance
- Escalations: prioritise, review and track progress till resolution
- Inbox monitoring: organise and prioritise, delegate where necessary
- Adherence to SLA: Monitor and report to line management
- Projects: Distribution of work, Set deadlines & provide support to the team where necessary
- Ensure the Sales Support function has good relations with the customer, secondary to the Account Manager.
- Be the first port of call for customer queries.
- Provide priority support to the prestige customer base.
- Generating order documentation end to end for orders £5,000 and below.
- Cross train and provide support where necessary to the Order Desk team.
- Responsible for answering sales lead calls from potential customers and existing customers and directing these to the appropriate team or Account Manager.
Knowledge and experience required:
- Good working knowledge of Microsoft Office - Excel, Word, Visio, OneNote and PowerPoint
- Good working knowledge of the Sales CRM
- Experience of providing administration support to a sales team and understanding of all sales processes in place
- Ability to manage situations and people involved within these
- Ability to prioritise tasks with company processes
- Good working knowledge of Excel, Word and PowerPoint is essential.
- Well organised and self-motivated
- Effective communication skills and an excellent telephone manner
- Able to work under pressure making timely and informed decisions to tight timescales, whilst maintaining attention to detail
- A strong attention to detail and a task finisher
Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers
1st Line Network Technician
- Type of role: full time permanent
- Location: London
- Hours: Monday - Friday 9:00am - 17:30pm
- Holidays: 25 days
Overall purpose of the job:

Day to day running of the Service Desk providing client support with a focus on providing a high level of customer service.

Key responsibilities for this job:
- First line support handling customer enquiries and support issues using our ticketing system
- Proactive network monitoring of alarms and traps for our customers via our monitoring tools
- Troubleshooting DSL circuit faults and working with carriers to achieve fault resolution
- Driving fault resolution to ensure SLA's are not breached
- Escalation of faults/outages in accordance with Exponential-e procedures
- Taking immediate corrective action to restore services
- Maintain professional working relationships with customers, suppliers and work colleagues
- Creating incident reports/notifications for customer distribution
what we are looking for:
- Someone with a passion for working in the networking field who is eager to learn and progress
- Strong customer service focus
- Experience working within a customer focused role
- General networking, TCP/IP principles & DNS knowledge
- Excellent verbal and written communication skills with a professional phone manner
- Flexible approach to work with the ability to work effectively under pressure
- Ability to work in a team with little supervision using own initiative
- Responsible and willing to take ownership
- Positive and professional attitude
Nice to have:
- Cisco /Juniper certification
- Some experience working with a Managed Service Provider
- Some programming language experience
Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers
Junior Designer
Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

Creative output of online and print artwork to meet key brand guidelines

Key responsibilities for this job:
Knowledge and experience required:
- 1-2 years previous design experience
- Good knowledge of Adobe Creative Suite, especially Photoshop, InDesign, Illustrator
- Knowledge of Microsoft Office, especially PowerPoint and Word
- Conceptual thinker
- Attention to detail and commitment to quality design
- Confident working under pressure
- Time management skills
- Capable of working as part of the team but not afraid to work as an individual as well
- Video editing/animation or Web Design (HTML/CSS etc) skills are highly desirable
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers
Contracts Manager
Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

Protection of the company through the drafting and negotiation of appropriate supplier contracts

Key responsibilities for this job:
- Primary responsibility for the legal review, negotiation and amendment of supplier agreements
- Ensuring that all technical, commercial and operational contract content has been reviewed and approved by the relevant stakeholders
- Owning the Supplier Contract Process and driving process improvements and efficiencies.
- Will support a wide range of supplier contracting activity including purchases of: data centre services, IT hardware, software licenses, SaaS, public cloud services, connectivity, business systems, marketing services, general office supplies.
- Representing Exponential-e at industry-wide collective negotiations with BT.
- Working with Product Management to ensure that supplier terms are flowed down into Exponential-e terms and conditions for new services.
Knowledge and experience required:
- Law Degree
- Three (3) years’ relevant post-graduate experience in commercial supplier contracts environment
- Understanding of IT service industry.
- Exceptionally high level of attention to detail.
- Ability to work under pressure to agreed timeframes and mange competing demands and organise and prioritise workload accordingly
- Experience of major software vendors service provider programmes beneficial (e.g. Microsoft)
- Experience of public cloud provider service provider programmes beneficial (e.g. AWS, Azure, Google)
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers
Solutions Consultant
Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

Exponential-e is in the market for a Solutions Consultant who can support the Sales Account Managers on the network solution designs. The candidate would be expected to have a good knowledge Telecoms/Solution designs and be able to provide:
- Provide “pre-sales” Solutions support internally and externally to account managers working on network, voice or cloud projects
- Work as a team player to assist in the smooth running of the Solutions department
- Closely interact with the engineering department during the design stage of new solutions
Key responsibilities for this job:
- To engage with Sales Account Managers from the early stage of the opportunity cycle
- Technically qualify new opportunities in conjunction with the commercial qualification
- To attend customer meetings with Sales Account Managers
- To participate in customer conference calls when required
- The ability to design and develop innovative and competitive solutions, working individually or leading a wider virtual team for the qualified opportunity
- Support the Sales Account Manager with the commercials of the opportunity
- Work very closely with the Exponential-e Bid Team and Account Managers to respond to tenders (RFI/RFP)
- To act as a central point of contact and provide technical support within existing accounts
- Create a close working relationship with the engineering department in order to validate proposed designs and solutions
- Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member
Knowledge and experience required:
- A Bachelor’s Degree or equivalent experience
- Minimum of 4 to 5 years of Significant IT / Telecoms experience
- Experience in a pre-sales environment with the ability to talk confidently about technical solutions
- Excellent presentation skills – the ability to articulate technical concepts to a non-technical audience
- Good commercial acumen
- Proven technical design skills and the ability to create design documentation
- Knowledge of VPLS, MPLS, IP Networking, Routing Protocols, BGP, VRRP, IGRP
- A minimum of one additional discipline listed below:
  - Experience in designing secure Internet solutions (UTM firewalls. SIEM) desirable
  - Knowledge of LAN (wired and wireless) environments desirable
  - Familiarity with Private & Public Cloud architecture would be advantageous
  - Previous hands on technical experience is desirable
Mission Statement

"Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."
Apply Now | Vacancies | Careers

London Head Office - 100 Leman Street, London, E1 8EU - Tel: 020 7096 4100 | Manchester Office - 3 Hardman Street, Manchester, M3 3HF - Tel: 0161 669 4050

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Vacancies

Shape your future with Exponential-e

26 April 2019

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