All the unified communication and collaboration tools you need
to deliver a single unifying experience,
to help you drive your business forward
to deliver a single unifying experience,
to help you drive your business forward
UCaaS for the NHS - Use Case
GP’s swap stethoscope for a telephony headset to communicate with patients remotely using Exponential-e’s UCaaS Service
Everyone needs to do their bit to help in the fight against Coronavirus. So when the NHS needed help to set up thousands of GP’s and key workers to work from home, they turned to Exponential-e.
The NHS wanted to continue serving their patients remotely through unified communication collaborating with patients via telephony, video and text.
Exponential-e had them all set up in 48 hours over the weekend.
Our team were ‘working-from-home’ on lockdown, yet were able to transform working practices for 1,000 NHS GP’s and key workers to serve their patients in the same way - but virtually - from their homes in just 48 hours. This is digital transformation agility in action!
Why Exponential-e?
Our architecture has been designed using best of breed vendors in a highly resilient configuration to meet the needs of your business. Built on the Cisco Webex platform Exponential-e ensure a reliable service that is proactively monitored.
Built within our leading core network
World-class customer services with
24 / 7 UK support
Open API architecture allows us to seamlessly integrate into 3rd party applications and services
We provide end-to-end SLA’s
9 ISO Accreditations, trusted for excellence
This exclusive report - created in collaboration with ContactBabel, the contact centre specialists - explores the impact of the new hybrid working model on the productivity and wellbeing of contact centre agents, and how this, in turn, affects the customer experience, as well as the ongoing challenge of cyber security. Drawing on data gathered from 51 organisations across the UK, this report provides powerful, actionable insights that will help make your contact centre a vital part of your wider customer contact strategy.
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