Intelligent automation, effortless manufacturing

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Effective manufacturing workflows are all about doing things more efficiently - from the simplest tasks to the most complex. While this is an ostensibly simple concept, the increasingly interconnected, global nature of modern manufacturing workflows hides a number of challenges, with even the briefest period of downtime potentially costing thousands of pounds, particularly during periods of increased consumer demand.

However, the increasing sophistication of artificial intelligence (AI) and 'smart' technologies offers a rich vein of opportunities here, allowing routine processes to be automated, where possible and appropriate. Not only will this significantly improve the overall efficiency of manufacturing processes, if successfully executed, it will lead to long-term cost savings and free staff to focus their attention on activities that will lead to fresh innovations and sustainable business growth.

With that in mind, let's consider where AI-powered automation can be of most use across manufacturing workflows…


Streamlined, proactive maintenance processes

The rollout of interconnected sensors at manufacturing sites ensures any faults can be automatically tracked, identified, and escalated to the appropriate team, ensuring the resulting downtime can be kept to the absolute minimum. Beyond ensuring a swift response to any unexpected faults, collating the data generated by these sensors and applying machine learning technologies will allow any trends to be identified and routine maintenance processes adapted accordingly, helping to resolve potential faults before they occur and ensuring costly downtime can be avoided altogether.

And, as a bonus, this will help reduce machines' energy consumption in the long term, further reducing costs and bringing manufacturers another step closer to achieving their environmental goals!


Stress-free quality control

Even the most stringent quality control processes are vulnerable to human error, but AI will not only offer a greater level of consistency, but also allow products to be examined with a level of detail that would be impossible otherwise, particularly for especially small or complex products (computer chips, for example). This way, even the most miniscule defects can be quickly identified before products reach customers, even during the busiest production cycles. 

Maximum control and visibility of global supply chains

The vast range of materials utilised across manufacturing operations that must be sourced from around the world means that supply chains are inherently complex. This means there is huge potential for disruption and, in turn, downtime if any area of the supply chain fails. But just as with the machines on factory floors, AI and smart sensors allow for micro and macro views of manufacturers entire supply chains, covering everything from vehicles to individual parts. By monitoring this data and implementing effective analytics, potential disruptions can be predicted and factored into project timelines. 

Developing safer factory floors

Finally, amidst all the excitement about the possibilities offered by AI, let's not forget the people who continue to drive effective manufacturing operations! The smart sensors deployed across factory floors can be complemented with wearable sensors for employees. This will ensure the risk of injury from machinery is minimised, while simultaneously supporting wider health & safety initiatives, and thus helping maintain a safer working environment. For example, in environments where employees may be required to lift heavy objects, the data generated by the wearable sensors can be used to avoid injuries by ensuring correct procedures are followed when doing so.

This is all just scratching the surface of what AI-powered automation can potentially offer manufacturers. Leaders across the industry are already exploring the full potential of these technologies, with the support of trusted technology partners, so new opportunities and innovations are sure to keep revealing themselves in the months and years ahead. As we're already seeing in our own ongoing work with manufacturers across the UK, the rise of AI shows no signs of slowing down, so don't hesitate to contact us if you'd like to discuss how it can transform your own operations. It's an exciting time for the entire sector, and we look forward to exploring it with you!


View our Manufacturing brochure

Delivering the digital foundation for tomorrow's manufacturing workflows.

Discover our full portfolio of digital innovations for Manufacturing, and how we are working with leaders across the sector to support the ongoing convergence of IT and OT, the deployment of 'smart' technologies, and the implementation of tomorrow's connected workflows.

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A tech-powered customer experience for the new era of financial services

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From day-to-day consumer banking to high-profile asset and wealth management, the way we all access financial services is changing in ways that would have been inconceivable just a few years ago. Online banking is now firmly established, allowing customers to manage their money securely within a few clicks - anytime, anywhere and without the need to visit a branch. A 2022 survey revealed that the quality of the online experience was a key factor in 81% of adults' choice of bank1.

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Why SASE is so important in the new, data-driven retail landscape

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With fundamental shifts in consumer behaviour, changing economic conditions, and a rapidly evolving regulatory environment, it's a challenging but exciting time for the UK's retail sector, and technology has a key role to play. In particular, advances in IT and networking solutions are empowering retailers to enhance their operational efficiency, improve the customer experience, and retain their competitive edge in an increasingly online and interconnected world.

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Balancing safety, security, and unforgettable welcomes in the Pub of the Future

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Like many longstanding institutions, Britain's world-renowned pubs are undergoing their own digital transformation journey, utilising leading-edge technologies to offer truly personalised experiences to patrons of all ages and backgrounds - from longstanding regulars visiting for their usual pint, to families looking for a meal, and young professionals working on the go. It's an exciting time for the sector as a whole, but at the same time, the drive for modernisation must not come at the expense of patrons' safety and enjoyment.

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UK Sports Institute

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Powering seamless communication and collaboration for the UK's leading provider of high-performance sports support services

About the UK Sports Institute

Founded in 2002 under the name 'The English Institute of Sport', the UK Sports Institute (UKSI) provides leading-edge support for athletes competing in major worldwide sporting events, delivered by some of the world's leading practitioners, in close collaboration with coaches and performance directors.

Challenges

Given the nature of its work UKSI employees have always been highly dispersed, working closely with athletes and their teams, both onsite and at a number of regional performance centres. As a result, the organisation was an early adopter of the hybrid working model, designing and developing its ICT infrastructure in order to provide all employees with maximum flexibility in terms of how and where they work.

To this end, they have always worked closely with trusted managed service providers, with key services including LAN, WiFi, and a managed service desk. This culture of constant improvement eventually initiated a full Cloud transformation, for additional levels of control and scalability, and an early move towards Microsoft Teams as the primary platform for cross-site communication and collaboration.

In order to build on these successes, the UKSI made the decision to partner with an MSP who would not only be able to maintain its existing working model, but provide a dedicated team to provide hands-on support and guidance around future opportunities for improvement. To this end, a call for tenders was put out, with an emphasis on potential partners' willingness to delve deep into the UKSI's requirements and build a strong rapport with its teams.

Solution 

Throughout a rigorous tender process, Exponential-e's readiness to work closely with the UKSI's own teams, clear understanding of their requirements and long-term business goals, and readiness to deliver truly bespoke solutions based on this quickly made a positive impression. As a result, Exponential-e was selected as the UKSI's new MSP.

A six-month handover period was established, in order to ensure a smooth transition, avoid any disruptions to employee's day-to-day work, and allow the dedicated account team time to establish themselves and get to know the UKSI's own teams, systems, and processes. This included the account team engaging directly with the incumbent supplier and working through the UKSI's comprehensive Operations Manual, in which all established systems and processes were clearly documented, while also minimising any overlap between suppliers and the extra costs that would result.

This clear communication and close collaboration between teams from both organisations ensured a seamless transition process, with Exponential-e able to take on the managed service desk function, providing employees at all levels of the UKSI with a single point of contact for any technical issues. End users reported no discontinuity between the old and news systems, ensuring disruption for all employees, wherever they were located, was avoided.

Since the final handover, the relationship between the UKSI and its dedicated account team at Exponential-e has continued to evolve. This has not been a simple case of maintaining the existing infrastructure, but also drawing on the expertise of Exponential-e's expert consultants and evolving range of professional services to develop the UKSI's internal expertise, drawing on an 'innovation fund' that was established at the outset of the contract.

This included hands-on technical support and consultancy during the change of name from 'The English Institute of Sport' to UKSI, ensuring all necessary updates within the Microsoft ecosystem had been properly executed prior to the designated launch date. Close collaboration between both teams ensured a completely seamless update across all systems, avoiding any unexpected disruptions.

Solution benefits

  • A seamless transition process, with zero disruption of established processes or day-to-day operations
  • dedicated account team, providing hands-on support and helping maintain a culture of ongoing improvement
  • A single point of contact for all technical issues, in the form of a fully managed service desk
  • Access to world-class consultancy and professional services via a dedicated 'innovation fund'
DX can empower your employees with always-available applications, wherever they are, and engage your customers with multiple touchpoints that can be accessed 24/7. It can also increase your company's growth, enabling you to adapt, to diversify and to transform your product to suit new market conditions.
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Preparing for the 2027 PSTN switch-off

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Now more than ever, organisations across the public and private sectors depend on seamless, secure, and high-quality communications. Even with an increasing range of channels having established themselves in recent years - including voice, email, video, and SMS - voice services remain a key part of how we communicate and collaborate.

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Has your AEC firm earned the Cyber Essentials / Cyber Essentials Plus accreditation? If you haven’t, don’t delay…

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The nature of AEC projects and the high volumes of sensitive data firms generate, transfer, and store on a daily basis make them a natural target for cyber criminals. Indeed, a recent Government study found that 5% of building firms have already fallen victim to some form of cyber-crime in the just a year, but that 26% of them still did not have adequate cyber security measures in place.

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The pub of the future: the data-driven transformation of a great British institution

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Like many fixtures of our lives, Britain's pubs were heavily impacted by COVID-19, with their familiar patrons unable to come in for a post-work drink, or meet with friends at the weekend. But while it was undoubtedly a difficult period for the industry as a whole, this great British institution did as it has always done, and adapted to suit its patrons' evolving requirements.

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Why Legal firms are the natural home of hybrid Cloud infrastructure

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Although digital transformation amongst Legal firms has typically been comparatively slow compared to other sectors, the journey has picked up speed over the course of the last decade.

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Exponential-e Ltd Named a Supplier on Crown Commercial Service’s Network Services 3 Framework

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Exponential-e Ltd have been named a supplier on Crown Commercial Service's Network Services 3 framework (RM6116) for the following Lots:

  • Lot 3a IoT and Smart Cities (Smart shared and connected spaces)
  • Lot 4c Contact Centre Solutions
  • Lot 4d Inbound Telephony Services


This framework is the third iteration of the Network Services agreement. After an intensive supplier and customer engagement and evaluation process, Exponential-e can now support public sector buyers to procure a wide range of technologies and solutions either via Direct Award or Further Competition, and with greater flexibility for contracting terms.

Afshin Attari, Director of Public Sector & Unified Platforms for Exponential-e comments, 

"This is truly a great achievement, and amazing result for Exponential-e as we aim to serve and deliver best value to the Public Sector. We know how crucial it is to our customers - old and new - that we retained our place as a supplier on this significant framework. Many buyers have already been enquiring about how they can use this framework to meet their operational needs, notably around critical national infrastructure projects and programmes. We look forward to continuing to help the UK Public Sector deliver better citizen outcomes in our capacity as a supplier on the new Network Services 3 agreement."

Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services. In 2022/23, CCS helped the public sector to achieve commercial benefits equal to £3.8 billion - supporting world-class public services that offer best value for taxpayers.

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  38899 Hits

AI in the Contact Centre: People, Bots, and the New Customer Experience

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In the space of just a few short years, Artificial Intelligence (AI) has gone from being a somewhat niche field, to front and centre in the public consciousness. With the rise of ChatGPT and similar platforms, there is much speculation about where this technology is heading, and what its impact will be on our personal and professional lives. Indeed, organisations across numerous sectors are already exploring the different ways it can be utilised to reduce costs, optimise efficiency, and improve service quality.

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Exponential-e Announces Partnership with Five9 to Drive Excellence in the Contact Centre through Digital Innovation

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Exponential-e today announced its partnership with Five9, the leading provider of the Intelligent CX Platform. The collaboration will mark the next stage in the evolution of Exponential-e's UC and CC solution portfolios, providing their teams with the means to design and deliver customer service transformation for clients. This, in turn, will help establish the new breed of contact centre as a critical part of delivering exceptional customer experiences in the new age of rapidly evolving AI technology.

The Five9 intelligent CX platform facilitates billions of call minutes annually, and provides digital engagement, analytics, workflow automation, workforce optimisation, and practical AI to create more human customer experiences, engage and empower contact center agents, and deliver tangible business results. Along with our people and the relationships they bring to our customer engagements, that is what creates our true CX difference.

As the ways in which we communicate and collaborate continue to evolve, the contact centre has become the focal point of many organisations' customer communication strategies. Exponential-e is working closely with a range of organisations across the private and public sectors to accelerate this journey, designing and delivering solutions that optimize the customer journey across every channel - empowering agents to deliver exceptional outcomes, while ensuring productivity and wellbeing are maintained.

Crucially Exponential-e and Five9 share a number of common values, including a focus on reliability, security, innovation, a commitment to service excellence, all delivered through a consultative approach.

The Five9 platform has a key role to play in this journey, providing Exponential-e's own specialists with a range of leading-edge tools to support modern organisations' increasingly sophisticated CX requirements.

Customer service has always been part of our company DNA, and partnering with Five9 was simply a logical next step. When we combine these tools with the right people and processes, I expect the results to be genuinely transformative for our customers, and their customers in turn.

Gareth Hayes
Head of UC & CX, Exponential-e.

Exponential-e's commitment to customer service has always stood out for us, and we're delighted to be partnering with them - not just to explore the full potential of these new solutions, but to ensure the human element remains at the heart of every customer interaction.

Thomas John
VP International, Partner Sales, Five9

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  40500 Hits

Maintaining operational resilience in a changing Finance sector

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The Finance sector has always been one of the most dynamic, rapidly evolving industries, and this shows no signs of changing any time soon. But while shifts in the landscape may well open new opportunities, they will also come with new challenges, and it is the organisations who are ready and able to face these head-on who will continue to thrive in the years ahead.

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Data-driven manufacturing - laying the foundation for tomorrow’s interconnected workflows

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Manufacturing workflows are evolving at an unprecedented rate, and the trend shows no signs of slowing down. The increasing effectiveness and affordability of 'smart' technologies and the Internet of Things means IT and OT are increasingly interconnected, with increasing volumes of data flowing between sites and devices on an ongoing basis.

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It is a challenging time for the Manufacturing sector, but focusing on operational efficiency can still provide the leading edge

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The past few years have been challenging for the global Manufacturing sector, with both Brexit and COVID-19 creating a wide range of operational disruptions whose impact is still being felt. Indeed, as recently as January 2023, we saw UK manufacturing shrinking for the sixth consecutive month1.

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Re-connecting society – improving prosperity, sustainability, and wellbeing through local connectivity infrastructure partnerships

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Policymakers have now recognised that world-class digital connectivity and fast internet connections are as essential to the future of the society now as ports, railways, airports, and highways were throughout the last two centuries. Those systems transformed the way people lived and worked, irrevocably changing human conceptions of distance, speed, and time.

  2981 Hits

The Pillars of Connected Construction

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Achieving successful digital transformation across the Architecture, Engineering and Construction Sector.  

New technologies are transforming every aspect of how projects are brought from conception to completion across the AEC sector. As a result, numerous leaders across the sector are accelerating their digital transformation plans, embracing the Cloud, AI, big data, and IoT in order to both overcome their immediate challenges and bring their long-term business goals closer.

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Cultivating a new breed of cyber security for the new shopping experience

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Retailers - be they small local shops, online sellers, or top global brands - generate, transfer, and store more data than ever before, ranging from customer data (both online and in-store, as we have considered in previous articles), to supply chain and asset tracking data. Whether it's shopping online or utilising in-store apps to access the latest savings and special offers, the way customers shop has fundamentally changed forever, with the data they generate online and in person allowing retailers to build up unique personas that drive truly bespoke experiences.

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Exponential-e and Vysiion are now active on the NEW Crown Hosting II framework

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Exponential-e and Vysiion are pleased to announce that both our companies are now active on the new Crown Hosting II framework, which went live on the 24th November.

As with the original framework, Crown Hosting II provides public sector organisations across the UK with access to world-class hosting services that are both cost-effective and environmentally friendly, hosted at the Government's data centres of choice – all of which are accredited to 'Official' as standard.

Having already been present on the original framework since its inception, we have already established a world-class reputation for supporting Crown Hosting customers. This new framework will further enhance our ability to deliver an expanded range of services to public sector organisations, without requiring them to go through a costly and time-consuming procurement process. This includes:

  • Migration-as-a-Service. Hands-on support throughout every phase of the migration process, from proof-of-concept to design and delivery, ensuring the process can be completed with zero disruption to critical services.
  • Network Connectivity. Secure, highly resilient connections between sites and data centres, with direct Cloud access, WAN and HSCN connectivity available.
  • Managed IT Services - Public sector customers can also procure a range of complementary services and solutions such as proactive monitoring and support from our 24/7, UK-based NOC and CSOC via other frameworks, for a holistic, cradle-to-grave support service.
  • Governance, Risk, and Compliance. All services are accredited to global standards and delivered by personnel with all the appropriate clearances, to streamline the fulfilment of compliance obligations and allow for more effective risk management.
  • 24/7 Onsite Support. Our fully certified, security-cleared specialists are active with the Ark data centres, providing a range of support services, including our Smart Hands solution.


We are also able to deliver these services to commercial organisations who may be required to provide local services to public sector customers within the Crown Hosting data centres. We have data halls adjacent to the Crown Hosting facilities, which offer the same standards of security, resilience, and energy efficiency. These can be procured directly from us.

As with the previous framework, these services will continue to be delivered by our highly experienced engineers and architects, all of whom have earned the full complement of certifications and qualifications required to design and deliver public sector projects and draw on deep technical knowledge of the Crown Hosting data centres.

Contact us today to discuss your hosting requirements in depth and establish how we can best support you.

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  3281 Hits

A steady hand in challenging times - economy proofing the contact centre

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There's no doubt that the current economic environment has led to feelings of instability, in both our personal and professional lives. Consumers are feeling the pinch, and with rising inflation and interest rates, they will have no choice but to curtail their spending. The impact on business is similarly far-reaching. Aside from the economic impact of the reduction in spending, there is the very real situation that both employees and customers will be experiencing stress in their personal lives. As a result, many organisations across the public and private sectors are evaluating how to best maintain their service quality under these difficult circumstances. 

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