Achieving successful digital transformation across the Architecture, Engineering and Construction Sector.  

New technologies are transforming every aspect of how projects are brought from conception to completion across the AEC sector. As a result, numerous leaders across the sector are accelerating their digital transformation plans, embracing the Cloud, AI, big data, and IoT in order to both overcome their immediate challenges and bring their long-term business goals closer.

Retailers - be they small local shops, online sellers, or top global brands - generate, transfer, and store more data than ever before, ranging from customer data (both online and in-store, as we have considered in previous articles), to supply chain and asset tracking data. Whether it's shopping online or utilising in-store apps to access the latest savings and special offers, the way customers shop has fundamentally changed forever, with the data they generate online and in person allowing retailers to build up unique personas that drive truly bespoke experiences.

Exponential-e and Vysiion are pleased to announce that both our companies are now active on the new Crown Hosting II framework, which went live on the 24^th November.

As with the original framework, Crown Hosting II provides public sector organisations across the UK with access to world-class hosting services that are both cost-effective and environmentally friendly, hosted at the Government's data centres of choice – all of which are accredited to 'Official' as standard.

Having already been present on the original framework since its inception, we have already established a world-class reputation for supporting Crown Hosting customers. This new framework will further enhance our ability to deliver an expanded range of services to public sector organisations, without requiring them to go through a costly and time-consuming procurement process. This includes:

• Migration-as-a-Service. Hands-on support throughout every phase of the migration process, from proof-of-concept to design and delivery, ensuring the process can be completed with zero disruption to critical services.
• Network Connectivity. Secure, highly resilient connections between sites and data centres, with direct Cloud access, WAN and HSCN connectivity available.
• Managed IT Services - Public sector customers can also procure a range of complementary services and solutions such as proactive monitoring and support from our 24/7, UK-based NOC and CSOC via other frameworks, for a holistic, cradle-to-grave support service.
• Governance, Risk, and Compliance. All services are accredited to global standards and delivered by personnel with all the appropriate clearances, to streamline the fulfilment of compliance obligations and allow for more effective risk management.
• 24/7 Onsite Support. Our fully certified, security-cleared specialists are active with the Ark data centres, providing a range of support services, including our Smart Hands solution.

We are also able to deliver these services to commercial organisations who may be required to provide local services to public sector customers within the Crown Hosting data centres. We have data halls adjacent to the Crown Hosting facilities, which offer the same standards of security, resilience, and energy efficiency. These can be procured directly from us.

As with the previous framework, these services will continue to be delivered by our highly experienced engineers and architects, all of whom have earned the full complement of certifications and qualifications required to design and deliver public sector projects and draw on deep technical knowledge of the Crown Hosting data centres.

Contact us today to discuss your hosting requirements in depth and establish how we can best support you.

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There's no doubt that the current economic environment has led to feelings of instability, in both our personal and professional lives. Consumers are feeling the pinch, and with rising inflation and interest rates, they will have no choice but to curtail their spending. The impact on business is similarly far-reaching. Aside from the economic impact of the reduction in spending, there is the very real situation that both employees and customers will be experiencing stress in their personal lives. As a result, many organisations across the public and private sectors are evaluating how to best maintain their service quality under these difficult circumstances. 

The Retail sector is more diverse, dynamic, and rapidly changing than any other time in its history. This not only encompasses the way customers make their purchases – with online shopping, click-and-collect, and in-person shopping all converging to offer true, end-to-end experiences – but also the way retailers open and operate new sites. Whether this means trendy pop-up shops, kiosks at other brands' locations, or booths at events, retailers from up-and-coming start-ups to global leaders are no longer relying on fixed high-street locations to welcome their customers and put their wares on display, instead making sure they are present wherever their ideal customers are, and fully prepared to offer a world-class experience that builds brand recognition and loyalty.

How Actionable Data Drives Sales, Improves Employee Satisfaction, and Enhances the Customer Experience

One of the key components we discuss with organisations when defining their contact centre needs is their data: the data the organisation requires, the data the solution can report on, and the tools available to interpret this data.

We've probably all encountered what we consider to be poor customer service through a contact centre, whether it's calling your utilities provider, banking, mortgages, or just everyday online shopping.

There have been many excuses for poor service through the pandemic due to ill-prepared home working solutions. Those should be behind us now, although that's likely the topic of a further blog, as many companies are still leaning on this excuse!

A global media giant achieves an effortless move to hybrid working while embracing green technology

We're all trying to do more with less, whether that's making our monthly shop go further and reducing our utilities consumption at home or doing more with our organisations' available budgets and resources in our professional lives. But while getting the most out of the resources we have available is certainly admirable and sensible, our most precious resource – one that we cannot replenish once it's been used – is all-too-frequently neglected: our time.

A leader in financial strategies embraces Cloud transformation

Solent NHS Trust – a leading provider of community, mental health, and learning disability services – has approximately 6,000 staff that operate across 120 sites and has an annual income of over £255 million. The Trust's services are provided across a wide geographical area, covering Portsmouth, Southampton, the Isle of Wight, and parts of Hampshire. Services cover sites such as community hospitals and outpatient environments, as well as other community settings, such as health centres, children's centres, and within people's homes.

In 2021, noting the expiry of its current outsourced contract, the Trust made the decision to go out to tender in order to select a new group of technology partners to support a full revamp of their legacy IT infrastructure. Beyond the replacement of outdated hardware, this represented an opportunity for the Trust to develop a new operating model that would not only be fully optimised for the current healthcare landscape, but also offer ample room to scale and evolve in the future.

Following a rigorous tender process – focusing on candidates' technical capabilities and geographical reach, experience with the healthcare sector's singular compliance, governance, data protection challenges, responsiveness, and proactivity when it came to patient needs – Exponential-e were selected to support the delivery of:

Agile IT support, providing service desk and full life cycle end-user device management, freeing end users to focus on patient care

Modern, reliable end user devices (laptops etc.) that support remote working and increase productivity for the Trust's entire workforce

A seamless IT experience, allowing a mobile workforce, operating across all its locations, to move effortlessly between sites and devices, with associated IT service management tool sets

Effective technology change programmes, to ensure staff, end users, and patients enjoy the full range of available benefits

Critical to this new partnership is the close cultural fit between both organisations – something that became readily apparent throughout the tender process. In particular, the Trust's HEART values resonated especially strongly with the team at Exponential-e, who saw a close parallel with their own company culture – something that helped both teams quickly form a strong rapport.

As Afshin Attari, Director of Public Sector & Unified Platforms at Exponential-e, commented:

"It's an exciting period for the healthcare sector as a whole, with the higher adaption of new digital technology and ways of working. There is clear opportunity to make more effective use of data and digital technology by providing staff with better access to digital tools and patient records, and by bringing improvements to the planning and delivery of services, based on the analysis of patient and population data. It's partnerships like the one between Solent and Exponential-e that are keeping this momentum going, ensuring technological innovation is always in the service of patient care."

Andrew Strevens, Chief Executive Officer at Solent NHS Trust, elaborated:

"Exponential-e's experience in healthcare technology made them a strong potential partner, but it was their willingness to understand where we were, where we wanted to be, and – most importantly – their willingness to tackle any associated ICT challenges head-on. It has been exciting to see the level of engagement across every area of this project from teams at both companies, and I look forward to continuing our work together."

Over the course of the next six months, Exponential-e will manage the migration process, ensuring this does not create any disruption to the Trust's day-to-day operations, with dedicated account, service delivery, and operations teams working closely with internal teams and those from across the partner ecosystem to deliver an effective deployment. The teams from Exponential-e will be on-hand throughout this process and beyond, ensuring staff across all sites are properly supported and able to make use of these new tools straight away.

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After several years of serious global upheaval, it is clear that resilience, agility, and the ability to adapt to the unexpected are critical priorities for all organisations – regardless of size or sector. However, this accelerated pace of change has, in many cases, revealed the limitations of existing IT services. With an increasing emphasis on on-demand services and a highly fluid workforce, legacy services and their systems often struggle to support new propositions and customers' evolving needs, which will – in turn – make maintaining a competitive advantage difficult, if not near impossible.

As a long-standing technology partner for multiple financial organisations across the UK, the team at Exponential-e have been observing the sector's evolving relationship with technology for some time - both the growing demand for a higher standard of operational resilience, and an increasing awareness of the challenges and opportunities that Cloud transformation presents.

The turbulence of the current geopolitical situation has affected numerous sectors, who must not only consider how to protect their infrastructure from anticipated cyber-attacks, but also ensure that they are able to maintain business-as-usual as possible against a backdrop of global disruption to supply chains. As a sector that depends on the ready availability of materials, the UK's AEC sector has been particularly affected.