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Why you can’t afford to neglect advisor wellbeing in the new contact centre

why-you-cant-afford-to-neglect-advisor-wellbeing-in-the-new-contact-centre

Even as the end of lockdown approaches, it is clear that hybrid working is here to stay, with organisations utilising remote and office-based working on a flexible basis, in order to combine the advantages of both.

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Understanding failure demand and its impact on your contact centre

understanding-failure-demand-and-its-impact-on-your-contact-centre

Failure Demand: "Demand caused by failure to do something or do something right for the customer"
Seddon, 2003

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Two years on… How has Architects Declare affected the AEC sector in the UK?

two-years-on-how-has-architects-declare-affected-the-aec-sector-in-the-uk

In July of 2019, Exponential-e hosted a roundtable at The Ritz London, bringing together 18 top UK architects to discuss topical issues across the sector and sharing views on the matters at hand. One of the topics raised was the newly launched Architects Declare manifesto and its 11-point plan for tackling climate change and biodiversity loss. From 16 founding signatories, word spread like wildfie and within weeks, hundreds of practices - large and small - signed up, signalling that our architects were ready commit to operating in a greener, more sustainable manner.

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Technology and the third sector: a positive force for social change

technology-and-the-third-sector-a-positive-force-for-social-change

"Not-for-profit organisations have provided a trusted and valued source of independent advice for people throughout England for many years. They are a vital part of our national support infrastructure and somewhere to turn to in times of crisis."

Nick Hurd, MP

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Why Legal firms are the natural home of hybrid Cloud infrastructure

why-legal-firms-are-the-natural-home-of-hybrid-cloud-infrastructure

Although digital transformation amongst Legal firms has typically been comparatively slow compared to other sectors, the journey has picked up speed over the course of the last decade.

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