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Why Legal firms are the natural home of hybrid Cloud infrastructure

why-legal-firms-are-the-natural-home-of-hybrid-cloud-infrastructure

Although digital transformation amongst Legal firms has typically been comparatively slow compared to other sectors, the journey has picked up speed over the course of the last decade.

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We are all contact centre agents now

we-are-all-contact-centre-agents-now

Here's why that's a good thing…

"In the new contact centre, we're no longer reliant on hunt groups, and can onboard new services and new desks very easily, which has allowed for a much higher level of agility in terms of how we connect and collaborate with our colleagues and partners. We've also got a much higher level of control, so we don't need to go through our IT teams to make changes or updates when we need to, and can constantly refine our call flows."

Stacey Whyte, NHS Digital

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Don’t go Soft: The Case for Teams Direct Routing

dont-go-soft-the-case-for-teams-direct-routing

Now more than ever, effective collaboration and communication are the keys to success. Throughout 2020, we saw a widespread shift in how we interact with each other, both in and out of work, and how we stay connected to our colleagues and customers. Just consider the following:

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