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Understanding failure demand and its impact on your contact centre

understanding-failure-demand-and-its-impact-on-your-contact-centre

Failure Demand: "Demand caused by failure to do something or do something right for the customer"
Seddon, 2003

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Contact Centre Solutions Microsoft Teams integration failure demand true omnichannel communications
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*Calls to 0845 numbers will cost 7p p/m plus your phone company’s access charge.
All inbound and outbound calls may be recorded for training or quality purposes.

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