An AI-powered Approach to Delivering Local Government Services The UK's local councils are challenged on a growing range of fronts. Budgets and resources are shrinking, but citizens' expectations around the quality and availability of the full range ...

An exceptional customer journey extends far beyond the initial point of sale. And nowhere is this truer than for subscription-based businesses, whose continued success is based on delivering consistently seamless, high-quality experiences throughout ...

The Challenge The Customer was working through a partnership disaggregation from a consortium IT Service to regain IT autonomy, underpinned by a strategic MSP partnership to augment limited in-house IT skills. The Customer went to market to seek a si...

For organisations of any size, across any sector, seamless IT isn't a 'nice to have'; it's an essential part of efficient, secure operations and - in turn - sustainable business growth. In other words, establishing the right approach to ser...

In today's interconnected society, our data is a fundamental part of our personal and professional lives, informing everything from the way we communicate and collaborate with our colleagues to the way we do our weekly shop. Seamless, secure flows of...

Our universities are currently challenged on multiple fronts. Most obviously fees have been frozen for some years now while salaries continue to rise, leading to extreme financial pressure. At the same time, competition from international universities is fierce, particularly when it comes to attracting students from abroad. As such, it is essential that our universities are not only able to attract new students, but also retain them throughout the duration of their studies, and potentially on to post-grad work.

Across both the public and private sectors, organisations have been accelerating their Cloud transformation plans for more than a decade now. What began as a rather niche technology has now become an intrinsic part of enterprise infrastructure, to the extent virtually every organisation utilises Cloud platforms of some description. And that's great! As the past seventeen years have demonstrated, there are numerous advantages to Cloud adoption, from the inherent scalability and agility to the potential for enhanced security across the most highly distributed infrastructure.

A new approach to managing and hosting critical data in support of the UK's Defence and national security In a comparatively short space of time, the integrity of the UK's data has become a top priority for our Defence sector, with bad actors mounting an increasingly sophisticated range of attacks to disrupt critical services, potentially putting lives at risk and compromising our national security.

Across the hospitality sector, the new breed of interconnected guest experience means that expectations are at an all-time high. New opportunities to deliver truly personalised experiences that help brands establish their place in the public consciousness continue to reveal themselves, but the resulting pace of digital transformation means that these inevitably come with new challenges. With multiple channels now typically involved in each guest's journey - from booking to arrival, checkout, and beyond - many hospitality professionals are finding themselves short-staffed, unable to manage the growing complexity of their day-to-day operations.

The question every leader should ask this week:"If my Cloud provider went down tomorrow, would my business stay online and remain trading?"If the answer isn't a confident "yes," it's time to reconsider your business continuity strategy...Recent outages from AWS (20-10-25) and Azure (30-10-25) left global organisations offline for hours. Critical applications went dark, disrupting entire operations, along with the associated revenue streams and the cost of a workforce unable to work!

The Challenge The customer embarked on a strategic digital transformation by migrating critical business systems from fragmented on-premises infrastructure to Microsoft Azure. This transition would not only modernise their IT operations across five E...

Traditionally, different aspects of organisations' IT ecosystems have been highly siloed, with little interaction between different areas. For example, organisations' HR systems would have no reason to connect with their contact centre environments and so would be managed independently, via segregated systems and processes. However, the ways in which we communicate and collaborate have fundamentally changed in recent years. Disparate systems are now highly interconnected, with ever-growing volumes of data flowing between them on an ongoing basis.