J A Kemp

About J A Kemp

The Challenge

World-class IT that supports the seamless delivery of legal services depends on infrastructure that is both highly available and highly secure, designed with the sector's rigorous security and compliance requirements in mind. To ensure their infrastructure provides the very highest standards of security, performance, and availability, with a consistent experience for staff across all their branches, J A Kemp selected Exponential-e as their trusted technology partner.

The Solution

Exponential-e provides the underlying connectivity between J A Kemp's three offices across the UK, supporting seamless communication and collaboration between more than two-hundred end users, secured by a centralised firewall. To further optimise the resilience of their IT infrastructure, their primary on-premises servers are complemented by dedicated backups, stored in a dedicated private Cloud in a colocation environment, with Exponential-e's data centre teams managing the hardware and firmware layers, including ongoing testing, while J A Kemp's own IT team retain full control and visibility of their VMs.

With this as the foundation, a dedicated account team work closely with the internal IT team, providing proactive monitoring and alerting to ensure any potential disruptions can be identified and resolved, with zero effect on day-to-day operations.

At the same time, J A Kemp's account team work closely with them and multiple specialists from across Exponential-e to ensure new opportunities for enhancement and optimisation can be identified and acted up as soon as they arise. 

Our account team haven't just been proactive in terms of renewing what we've got. They've also helped us validate what we need and ensure our infrastructure continues to evolve as the business does.

Hemel Vaja
Head of Technology,
J A Kemp

Solution Benefits 

• Proactive support from a dedicated account team, ensuring the IT infrastructure delivers the highest standards of performance, availability, and security for more than two-hundred end users.
• Highly available, highly resilient connectivity between sites in London, Oxford, and Cambridge.
• Ongoing consultation from multiple specialists, helping drive regular improvements and optimisations.
• A managed disaster recovery solution, ensuring critical data and infrastructure can be restored as quickly as possible, whenever necessary.