Exponential-e & Knight Harwood
Establishing IT as a true driver for innovation across the UK's Construction Sector
About Knight Harwood
Knight Harwood is a trusted provider of construction and engineering expertise to a wide range of leading brands and organisations across the UK, with a particular focus on London and the Home Counties. Projects range from new build to heavy and structural refurbishments and fit out, with a highly collaborative, proactive approach ensuring the highest levels of quality, from design to completion.
"What sets Exponential-e apart is that we can really tailor the way services are delivered and expedite the whole process, should the need arise. We've got a solution that really works for us, and – most importantly – I know I can email Nelly with anything, and she'll be right on it."
Rob Symmons, Head of IT, Knight Harwood
The Challenge
Construction projects, by their very nature, require an agile approach to IT, due to the highly varied nature of the sites and the stringent timeframes that must be adhered to. Sites often require connectivity to deployed at just a few days' notice, which means the sector's technology partners must be able to operate with the highest levels of flexibility and agility, working closely with organisations' own IT teams to ensure project requirements are consistently communicated, understood, and properly executed.
To fulfil these singular requirements, Knight Harwood engaged Exponential-e as their trusted technology partner, providing both fibre connectivity and key software licenses.
The Solution
A dedicated account manager serves as Knight Harwood's primary point of contact at Exponential-e, ensuring all projects can be initiated and completed within the designated timelines. To offer further support around project delivery, Knight Harwood's team have direct access to multiple specialists across Exponential-e - including several at director level - who are on-hand whenever needed.
A key focus is providing the foundational connectivity to new sites, working closely with Knight Harwood's own teams to ensure that project specifications have been understood and acted upon, and all targets and deadlines achieved. This includes establishing how the underlying infrastructure will be managed, and how it is expected to be developed in the future.
Exponential-e's ongoing deployment of fibre under the streets of London has proven critical to the success of numerous construction projects around the city centre, with the ideal connectivity readily available well in advance of the desired opening day. This responsiveness has been further enhanced by Exponential-e's contractual flexibility and ability to conduct site surveys with as little as forty-eight hours' notice, ensuring the required connections can be made as soon as possible.
The hands-on support of their account manager has massively streamlined Knight Harwood's deployment processes for each project, complementing the highly flexible, agile nature of their work on some of the UK's most innovative construction projects.
Exponential-e also provides multiple key software licences for Knight Harwood's teams, including Fortinet and Mimecast, as a fully managed service, enhancing the flexibility and scalability of their IT ecosystem, and ensuring they continue to enjoy highly competitive pricing for these platforms.
This partnership continues to evolve further with each project, with Exponential-e operating as an extension of Knight Harwood's own team, optimising their agility and ensuring they can always focus their time and resources on areas where they can add the most value to each project.
Solution Benefits
- Hands-on support throughout every stage of project delivery, with a dedicated account manager serving as a single point of contact.
- A highly flexible, agile approach to project delivery, allowing high-performance connectivity to be deployed within the tightest deadlines.
- Highly competitive pricing for multiple key software licences, delivered as a fully managed service.
- A bespoke approach to each deployment, ensuring the most specific requirements can always been fulfilled on time and to budget.
"Knight Harwood's IT department operates as a lean team, but working with Exponential-e, we've shown that things can be done differently, and IT can be a real asset to the company. Now, it's focused on transformation rather than just resolving problems, driving efficiency across the board and enhancing our staff's capabilities."
Rob Symmons, Head of IT, Knight Harwood
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