Five9 is the world leader in contact centre software utilising next-gen solutions to help transform these environments into the focal points of organisations' customer engagement strategies. Exponential-e utilises Five9's platforms as key elements of its Contact Centre as-a-Service solution, empowering teams to intelligently automate their workflows in a way that ensures agents are always fully supported, delivering quick resolutions and seamless customer experiences.

Gareth Hayes - Exponential-e's Director of UX & CX - commented:

This award reflects the hard work teams from both Exponential-e and Five9 put in throughout 2025, helping to establish the new breed of AI-powered customer experience as the new standard across multiple sectors. While the agentic AI's potential in the contact centre is enormous, its successful implementation always depends on the right blend of the right technologies and human agents' experience and expertise. This has been the driving force behind our own CCaaS solution and the success of our partnership with Five9. The team and I are immensely proud of this award and look forward to working with Five9 in the years ahead, bringing more CX innovations to market.

Gareth Hayes

Kim Hill - SVP for Partners at Five9 commented: 

We're thrilled to recognise Exponential-e as our EMEA Partner of the Year. Their continued commitment, technical expertise and close collaboration with our regional teams have made a real impact, driving significant growth, new customer wins, and innovative delivery across EMEA. It's a true partnership, and we look forward to what we can achieve together next.

Kim Hill