Exponential-e Awarded CCA Global Standard Accreditation
Exponential-e are pleased to announce that we have just been awarded the CCA Global Standard - a globally-recognised accreditation that acknowledges excellence in organisations' customer service strategies. The CCA assessment process looks closely at a number of areas, including managing the transition to new working models, agent wellbeing, monitoring and analytics, and the overall customer journey. Its long-term goal is to raise standards of customer service across all sectors.
Earning this accreditation is a testament to Exponential-e's commitment to developing robust processes, motivated and well-supported teams, and an exceptional customer experience. We thank everyone involved in the assessment process!
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