Raven Housing Trust
Customer Summary
From: Sean Brown, IT Service Delivery Manager
Raven Housing Trust is a social housing provider based in Redhill, Surrey. They own or manage more than 7,000 homes and are committed to investing in homes and neighbourhoods to develop local communities where people want to live. The majority of their customers rent their homes from us, however, they also have customers who either own the lease to their homes or own their own homes on a part-rent/part-buy basis. They are proud of their purpose - Building Homes, Changing lives.
Raven Housing have been a customer of Exponential-e since 2017.
How does the solution / technology / service (use the most appropriate) Exponential-e provide benefit your organisation and your customers?
We use laptop as a service with Exponential-e. This allows us to easily replace user's devices quickly in the event of a hardware fault which is especially useful because we operate a work from anywhere policy so if a user lives a long way from our office we can still get replacement devices out quickly. It also helps us from a cost perspective because we are no longer buying devices ad-hoc, the laptops are all consistently budgeted for.
What qualities do you believe are important in a technology partner?
The ability to respond quickly and appropriately when things go wrong.
How do you see the future of your partnership with Exponential-e evolving?
Next on our agenda will be a redesign of our corporate network, possibly moving away from the VPLS we use at the moment. Our laptops are also due for upgrade next year.
Could you share a "stand-out" moment where Exponential-e excelled?
We have started a project to migrate services away from Exponential-e's datacentre into Azure. Pankaj did a fantastic job scoping out the project and while Exponential-e were more expensive than one of our other partners, we opted to work with you because of the great work Pankaj did in designing the proposal.
Are there any individuals at Exponential-e you feel consistently go above and beyond?
As mentioned before Pankaj has always been seen as extremely competent which helps us trust what he is recommending. The management team of Ed, Terence and Neil Smith beforehand have all been very responsive and helpful whenever we've needed them to be.
We use laptop as a service with Exponential-e. This allows us to easily replace user's devices quickly in the event of a hardware fault which is especially useful because we operate a work from anywhere policy so if a user lives a long way from our office we can still get replacement devices out quickly. It also helps us from a cost perspective because we are no longer buying devices ad-hoc, the laptops are all consistently budgeted for.
What qualities do you believe are important in a technology partner?
The ability to respond quickly and appropriately when things go wrong.
How do you see the future of your partnership with Exponential-e evolving?
Next on our agenda will be a redesign of our corporate network, possibly moving away from the VPLS we use at the moment. Our laptops are also due for upgrade next year.
Could you share a "stand-out" moment where Exponential-e excelled?
We have started a project to migrate services away from Exponential-e's datacentre into Azure. Pankaj did a fantastic job scoping out the project and while Exponential-e were more expensive than one of our other partners, we opted to work with you because of the great work Pankaj did in designing the proposal.
Are there any individuals at Exponential-e you feel consistently go above and beyond?
As mentioned before Pankaj has always been seen as extremely competent which helps us trust what he is recommending. The management team of Ed, Terence and Neil Smith beforehand have all been very responsive and helpful whenever we've needed them to be.
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