Service Matrix
| OS & Application Managed | OS Managed | End User Managed | Monitoring Only | |
| Application monitoring |  |
 |
|
|
| Application remediation | |
|
|
|
| Application in-place upgrades | |
|
|
|
| Application patching | |
|
|
|
| Application data restores | |
|
|
|
| OS monitoring | |
|
|
|
| OS remediation | |
|
|
|
| OS in-place upgrades | |
|
|
|
| OS patching | |
|
|
|
| Hardware firmware updates | |
|
|
|
| Backup monitoring, system restores | |
|
|
|
| Backup monitoring, file & system restores | |
|
|
|
| End user support | |
|
|
|
| Workstation support | |
|
|
|
| End user device support | |
|
|
|
Get in touch
Read our latest Cloud blogs
Critical infrastructure organisations are once again being warned of the threat posed by malicious cybercriminals, following a ransomware attack against a state-owned energy company in Pakistan....
A 30‑year‑old man has been charged with launching a cyberattack on the German subsidiary of Russia's state-owned oil giant Rosneft. The cyberattack, which happened in March 2022 in the aftermath of Ru...
The retail playbook has been fundamentally rewritten. Customer journeys are omnichannel by default, IoT sensors are now omnipresent in both warehouses and shop floors, and AI is moving from pilot to P...
London Head Office
Manchester Office
*Calls to 0845 numbers will cost 7p p/m plus your phone company’s access charge.
All inbound and outbound calls may be recorded for training or quality purposes.