Service Matrix
OS & Application Managed | OS Managed | End User Managed | Monitoring Only | |
Application monitoring | ![]() |
![]() |
![]() |
![]() |
Application remediation | ![]() |
![]() |
![]() |
![]() |
Application in-place upgrades | ![]() |
![]() |
![]() |
![]() |
Application patching | ![]() |
![]() |
![]() |
![]() |
Application data restores | ![]() |
![]() |
![]() |
![]() |
OS monitoring | ![]() |
![]() |
![]() |
![]() |
OS remediation | ![]() |
![]() |
![]() |
![]() |
OS in-place upgrades | ![]() |
![]() |
![]() |
![]() |
OS patching | ![]() |
![]() |
![]() |
![]() |
Hardware firmware updates | ![]() |
![]() |
![]() |
![]() |
Backup monitoring, system restores | ![]() |
![]() |
![]() |
![]() |
Backup monitoring, file & system restores | ![]() |
![]() |
![]() |
![]() |
End user support | ![]() |
![]() |
![]() |
![]() |
Workstation support | ![]() |
![]() |
![]() |
![]() |
End user device support | ![]() |
![]() |
![]() |
![]() |
Get in touch
Read our latest Cloud blogs
The recently released NHS 10 Year Health Plan is part of the Government's mission to build a health service fit for the future. Setting out how the government will reinvent the NHS through three radic...
We've been hearing about the impending demise of the high street for years now, ever since online shopping and click-and-collect established themselves as part of our day-to-day lives. And yet, while ...
Across the Hospitality & Leisure sector, from pubs to five-star hotels - guests' expectations have evolved in ways that would have been impossible to imagine just a decade ago....
London Head Office
Manchester Office
*Calls to 0845 numbers will cost 7p p/m plus your phone company’s access charge.
All inbound and outbound calls may be recorded for training or quality purposes.