Service Matrix
OS & Application Managed | OS Managed | End User Managed | Monitoring Only | |
Application monitoring | ||||
Application remediation | ||||
Application in-place upgrades | ||||
Application patching | ||||
Application data restores | ||||
OS monitoring | ||||
OS remediation | ||||
OS in-place upgrades | ||||
OS patching | ||||
Hardware firmware updates | ||||
Backup monitoring, system restores | ||||
Backup monitoring, file & system restores | ||||
End user support | ||||
Workstation support | ||||
End user device support |
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