Service Matrix
| OS & Application Managed | OS Managed | End User Managed | Monitoring Only | |
| Application monitoring |  |
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| Application remediation | |
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| Application in-place upgrades | |
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| Application patching | |
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| Application data restores | |
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| OS monitoring | |
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| OS remediation | |
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| OS in-place upgrades | |
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| OS patching | |
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| Hardware firmware updates | |
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| Backup monitoring, system restores | |
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| Backup monitoring, file & system restores | |
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| End user support | |
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| Workstation support | |
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| End user device support | |
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