Service Matrix
| OS & Application Managed | OS Managed | End User Managed | Monitoring Only | |
| Application monitoring |  |
 |
|
|
| Application remediation | |
|
|
|
| Application in-place upgrades | |
|
|
|
| Application patching | |
|
|
|
| Application data restores | |
|
|
|
| OS monitoring | |
|
|
|
| OS remediation | |
|
|
|
| OS in-place upgrades | |
|
|
|
| OS patching | |
|
|
|
| Hardware firmware updates | |
|
|
|
| Backup monitoring, system restores | |
|
|
|
| Backup monitoring, file & system restores | |
|
|
|
| End user support | |
|
|
|
| Workstation support | |
|
|
|
| End user device support | |
|
|
|
Get in touch
Read our latest Cloud blogs
Microsoft Teams has rapidly established itself as the default tool for professional communication and collaboration, powering interconnected workflows in the era of hybrid working. However, the way li...
Car dealerships have been brought to a standstill across the United States after a software provider was hit by a ransomware attack....
Newly-released research indicates that ransomware attacks reached a record high in May, with the surge primarily fueled by a massive increase in the number of attacks perpetrated by the LockBit ransom...
London Head Office
Manchester Office
*Calls to 0845 numbers will cost 7p p/m plus your phone company’s access charge.
All inbound and outbound calls may be recorded for training or quality purposes.