Service Matrix
OS & Application Managed | OS Managed | End User Managed | Monitoring Only | |
Application monitoring | ![]() |
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Application remediation | ![]() |
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Application in-place upgrades | ![]() |
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Application patching | ![]() |
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Application data restores | ![]() |
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OS monitoring | ![]() |
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OS remediation | ![]() |
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OS in-place upgrades | ![]() |
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OS patching | ![]() |
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Hardware firmware updates | ![]() |
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Backup monitoring, system restores | ![]() |
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Backup monitoring, file & system restores | ![]() |
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End user support | ![]() |
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Workstation support | ![]() |
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End user device support | ![]() |
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